Job description

Job responsibilities

We are seeking a highly organised and proactive Referral Management & Safety Netting Coordinator to join our Operations Team. This is a pivotal role supporting the safe and effective management of patient referrals across the practice, ensuring timely access to secondary care services and maintaining robust patient safety processes. The successful candidate will work closely with clinicians, operational teams, hospitals, and patients to ensure referrals are processed accurately, monitored effectively, and escalated appropriately where concerns arise.

Referral Management

• Process routine, urgent, and specialist referrals generated by clinicians in a timely and accurate manner.
• Ensure referrals contain all necessary clinical information and supporting documentation.
• Utilise NHS referral systems, including e-RS, to manage referrals effectively.
• Monitor referral progress and ensure successful receipt by secondary care providers.
• Follow up outstanding or delayed referrals as appropriate. [6. Referra...ty Netting | Word]

Cancer Pathway Management (2WW)

• Prioritise and manage urgent suspected cancer referrals (Two Week Wait).
• Monitor acknowledgements, appointment bookings, and referral outcomes.
• Escalate delays, rejections, or concerns promptly to the relevant clinician or manager.
• Maintain accurate records and reporting relating to cancer pathways and referral activity. [6. Referra...ty Netting | Word]

Safety Netting

• Maintain effective referral tracking and safety-netting systems.
• Ensure referrals are monitored and followed through appropriately.
• Identify and investigate outstanding actions or unaccounted-for referrals.
• Support patient safety by escalating concerns and mitigating risks associated with referral delays.

Person Specification

Qualifications

Essential

• - Experience working in a healthcare administrative or medical secretarial role.
• - Knowledge of NHS referral processes and patient pathways.
• - Experience of managing high-volume administrative workloads.

Desirable

• - Previous experience within a GP practice environment.
• - Experience using NHS e-Referral Service (e-RS).
• - Experience managing referral tracking and safety-netting systems.
• - Experience supporting cancer pathways and 2WW referrals.
• - Audio typing experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lawrence House Group

Address

107 Philip Lane

London

N15 4JR

United Kingdom

Employer's website

http://www.lawrencehousegroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will:

• Provide high-quality, safe, and effective primary care services to registered patients.
• Assess, diagnose, and manage a wide range of acute and chronic medical conditions.
• Undertake routine and urgent consultations, both face-to-face and remotely as appropriate.
• Manage a clinical caseload effectively and safely.
• Conduct home visits where clinically required.
• Review pathology results, correspondence, and medication requests.
• Maintain accurate and contemporaneous clinical records in accordance with professional standards.
• Participate in practice meetings, educational activities, and clinical governance initiatives.
• Work collaboratively with the multidisciplinary team to deliver coordinated patient care.
• Support quality improvement projects and service development initiatives.
• Contribute to safeguarding responsibilities and promote the welfare of vulnerable patients.
• Participate in Primary Care Network initiatives and collaborative working arrangements.
• Undertake administrative duties associated with patient care.
• Comply with GMC standards, NHS regulations, and practice policies.

Person Specification

Qualifications

Essential

• - Full registration and licence to practise with the General Medical Council (GMC).
• - Inclusion on the NHS England Medical Performers List.
• - MRCGP qualification or equivalent.
• - Evidence of continued professional development.

Desirable

• - Previous experience in a training practice.
• - Interest in teaching, mentoring, or GP training.
• - Experience of quality improvement projects or service development.
• - Special clinical interests that could benefit the practice population.
• - Experience of working within a Primary Care Network environment.
• - Familiarity with AI-supported technologies and digital innovations in healthcare

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lawrence House Group

Address

107 Philip Lane

London

N15 4JR

United Kingdom

Employer's website

http://www.lawrencehousegroup.co.uk/ (Opens in a new tab)