Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

Service Delivery and Operational Management:

• Provide operational leadership and line management of their defined service area portfolio, taking into account issues impacting internally and externally; proactively seeking creative solutions and sharing learning openly.
• Lead the delivery and operational management of Confederation services within portfolio.
• Ensure adequate leadership and guidance is provided to all team members;
• Responsible for the line management and performance of a clinical/operational team within a specific service area and within line management structure specific to portfolio area
• Ensure services are safe, patient-focused, and delivered in line with quality, regulatory, and contractual requirements
• Monitor KPIs, contracts, and service-level agreements, addressing issues proactively to maintain performance.
• Provide operational leadership, guidance, and support to service delivery teams.
• Produce monthly service performance reports for the Chief Operating Officer and wider Executive Team.
• As CQC Registered Manager for the portfolio, ensure compliance with CQC and other regulatory bodies, embedding clinical governance in operational processes.
• Maintain effective communication and collaboration with Primary Care Networks (PCNs), GPs, practice teams, commissioners, third sector and wider system partners.
• Lead seamless operational integration across the wider Leeds GP Confederation teams.
• Provision of regular management reports for portfolio services delivered by Leeds GP Confederation;
• Management of all contractual reporting for portfolio services delivered by Leeds GP Confederation;
• Delivery of agreed reporting metrics to support the delivery of high quality, patient centred services;

• Adhere to agreed strategy to develop Leeds GP Confederation services;
• Ensure service development and delivery is in accordance with local and national guidelines;
• Routinely monitor and assess service performance against patient access and demand management targets.

Innovation, Quality, Clinical and Performance Monitoring

• Continually leads the development of quality services; responsible and accountable for the performance of the team within the overall organisational governance frameworks and corporate objectives ensuring that appropriate systems are in place to evidence achievement
• Actively leads innovation initiatives within area of responsibility in order to maximise resources and inspire others to achieve efficiency measures
• Develop and implement systems for ongoing monitoring of service quality, performance and clinical standards and targets including compliance reporting, feedback, monitoring and management in support of patient outcome targets;
• Support auditing processes and ensure learning from incidents, complaints, and feedback is embedded in service improvements.
• Analyse performance data to identify risks, trends, and areas requiring improvement, presenting actionable solutions.
• Provide regular quality and performance updates to governance groups including the Quality Committee.
• Monitor service performance and take corrective action as required maintaining agreed standards and meeting specified targets.
• Communicate effectively regarding issues of quality, safety and risk management;
• Alert other team members to issues of quality and risk;
• Assess own performance and take accountability for own actions, either directly or under supervision.

Strategic management and planning

• Contribute to the development of operational and service strategies aligned with Confederation objectives
• Support planning, development, and implementation of new services and operational models.
• Evaluate service delivery requirements and contribute to long-term development and expansion plans.
• Ensure service development aligns with local and national healthcare priorities.
• Develop and maintain effective communication and relationships within Leeds GP Confederation, Primary Care Networks (PCNs), GPs, practice teams, commissioners, third sector and wider system partners.

Financial management

• Manage service budgets in partnership with the Finance Team to ensure value for money and financial sustainability.
• Support financial planning, forecasting, and year-end reporting.
• Ensure efficient use of staff and resources across all service areas.
• Provide data and insight to support business planning and contractual negotiations.

Leadership

• Ensures that a professional service and image is maintained at all times, thereby acting as a role model to all staff
• Provides a leadership style which is underpinned by strongly held values around equality, diversity and openness; effectively builds and maintains relationships with direct reportee(s) and other key individuals across the organisation.
• Develop high performing teams who are held to account in terms of delivery and clinical outcomes for their area of responsibility;
• Provide visible and supportive leadership to operational teams, fostering a high-performance culture.
• Demonstrate commitment to continuously improving own skills, behaviours and experience to deliver improved patient outcomes and service delivery;
• Ensure all actions and behaviours display respect for individuals, ensuring support for Leeds GP Confederations commitment to equality and human rights in the provision of equality of opportunity in service delivery and employment practice;
• Proactively engage with staff and local communities to share information, develop relationships and networks, and promote feedback to support service delivery and improvement;
• Set clear objectives and conduct regular supervision, appraisals, and performance reviews.
• Support recruitment, workforce planning, and the training and development of staff.
• Ensure staff adhere to statutory and mandatory training requirements.
• Promote staff wellbeing and model behaviours aligned with Confederation values.

Stakeholder Engagement & Communication

• Develop and maintain strong professional relationships within Leeds GP Confederation, Primary Care Networks (PCNs), GPs, practice teams, commissioners, third sector and wider system partners.
• Represent the Confederation at operational, contractual, and strategic meetings.

• Provide clear and regular communication relating to service performance, risks, and improvement plans.
• Engage with patients, communities, and partners to support service transparency and improvement.
• Deputise for the Chief Operating Officer at external meetings as required.

• Recognise peoples needs for alternative methods of communication and respond accordingly.

Responsibility for staff management

• Day to day line management of a team of staff within portfolio in line with Leeds GP Confederation values and behaviours.
• Be accountable for the service delivery and performance of a team
• Undertake staff appraisals and deal effectively with poor performance in line with Leeds GP Confederation policy.
• Participate in the recruitment and selection of staff.
• Support and implement workplace induction processes for new staff to ensure that they are aware of all appropriate procedures, policies and information necessary to carry out their role effectively, efficiently and safely.
• Responsible for monitoring the teams adherence to the organisations mandatory training requirements.
• Support staff within own team with motivation, development and training. Provide support and expertise to own team members.
• Mentor colleagues within the team.
• Deputise for the Chief Operating Officer as needed.

Personal/Professional Development

The post-holder will participate in any training programme implemented by Leeds GP Confederation as part of this employment, such training to include:

• Completion of all mandatory training;

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development;
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

General tasks

• In agreement with their line manager carries out such other duties as may be reasonably expected in accordance with the grade of the post.
• Maintain confidentiality and handle sensitive information appropriately.
• Participate in team meetings, training, and personal development activities.

• Build and maintain professional working relationships with stakeholders.

• Excellent written and verbal communication skills
• Strong organisational abilities, capable of planning and prioritising effectively.
• Ability to work well under pressure and execute tasks to a high standard whilst supporting peers.
• Good questioning skills to enable issues/problems to be identified and resolved.
• Awareness and experience of working with and respecting confidential material.

Person Specification

Experience

Essential

• Significant experience in operational or service management within health or social care.
• Proven experience leading multi-disciplinary teams and service delivery operations.
• Experience monitoring performance, KPIs, and quality standards
• Experience implementing quality or service improvement initiatives.
• Budget management and financial reporting experience.
• Staff Management/Staff Supervision
• HR experience
• Experience of developing new systems, procedures and business processes within an organisation
• Experience of change management tools and techniques to support change in a healthcare setting
• Proven experience of working in a complex environment and managing relationships with multiple / key stakeholders

Desirable

• Experience working within primary care or PCN structures.
• Experience of contract management in NHS settings
• Experience contributing to strategic planning and service redesign
• Proven experience of developing and mobilising new services

Qualifications

Essential

• Degree or Equivalent experience
• Evidence of continuing professional development

Desirable

• Masters or Equivalent experience
• Management or Leadership Qualification

Knowledge and Skills

Essential

• Understanding of NHS primary care and community services.
• Knowledge of performance, quality, and governance frameworks.
• Awareness of CQC regulatory requirements.
• Politically astute with the ability to communicate highly complex and contentious information, both written and verbally
• Proven knowledge of business planning processes and knowledge of performance management and development
• Strong leadership skills and the ability of motivate and influence staff
• Ability to employ highly developed persuasive and negotiation skills to deliver business and operational services
• Proven time management skills
• Excellent facilitation and presentation skills
• Experience with Microsoft Office packages
• Experience of SystmOne /EMIS clinical systems
• Ability to write reports
• Excellent communication and relationship-building skills across multiple stakeholder groups.
• Ability to interpret complex data and performance information to drive improvement.
• Strong organisational and planning skills with the ability to manage multiple priorities.
• Problem-solving skills and ability to respond to operational challenges effectively.
• High level of resilience and ability to work under pressure.
• Ability to negotiate, persuade, and resolve conflict.

Desirable

• Knowledge of Leeds primary care system and local service models.
• Understanding of Business Intelligence systems and tools.
• Knowledge of national NHS policy relating to access and demand management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds GP Confederation

Address

Leeds GP Confederation

White Rose Office Park

Morley

Leeds

West Yorkshire

LS11 0DL

United Kingdom

Employer's website

https://www.leedsgpconfederation.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Undertake a variety of duties, including surgery consultations, telephone consultations, video consultations and queries
• Share of oncall days and lead for Appointment Hub triage.
• Visiting patients at home when required
• Checking and signing repeat prescriptions when required
• Dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• Developing care plans for health in consultation with patients and in line with current practice disease management protocols
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• Support and debrief of junior doctors and medical students.
• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Person Specification

Qualifications

Essential

• GMC registration
• Licence to practice as a General Practitioner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Oakwood Lane Medical Practice

Address

2 Amberton Terrace

Gipton

Leeds

West Yorkshire

LS8 3BZ

United Kingdom

Employer's website

https://www.oakwoodlanemedical.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key duties and responsibilities

(Please note this is a list of options, it is not exhaustive, which options are deployed will be decided by the individual PCN, in conjunction with the clinical pharmacist and SEL GP Group). It is however mandated by NHS England that this role is patient-facing in nature.

1. Patient facing Clinical Medication Review

Undertake clinical medication reviews with patients and produce recommendations for senior clinical pharmacist, nurses and/or GP on prescribing and monitoring. These reviews could be cohort based, in care homes, polypharmacy or any other area required by the PCN, within the pharmacists competence. Home visits may be required.

2. Medicines quality improvement

Undertake clinical audits of prescribing in areas directed by the PCN, feedback the results and implement changes in conjunction with the relevant practice team.

Identify cohorts of patients at high risk of harm from medicines through computer searches. This might include risks that are patient related, medicine related, or both. Put in place changes to reduce the prescribing of these medicines to high-risk patient groups

3. Medicines safety

Implement changes to medicines that result from MHRA alerts, product withdrawal and other local and national guidance.

4. Management of common/minor/self-limiting ailments

Managing caseload of patients with common/minor/self-limiting ailments while working within a scope of practice and limits of competence. Signposting to community pharmacy and referring

to GPs or other healthcare professionals where appropriate.

5. Patient facing medicines support

Provide patient facing clinics for those with questions, queries and concerns about their

medicines in the practice.

6. Telephone medicines support

Provide a telephone help line for patients with questions, queries and concerns about their

medicines.

7. Management of medicines at change of care setting

Reconcile medicines following discharge from hospital or admission to intermediate care or care homes, including identifying and rectifying unexplained changes and working with patients and community pharmacists to ensure patients receive the medicines they need post discharge. Set up and manage systems to ensure continuity of medicines supply to high-risk groups of patients (e.g. those with medicine compliance aids or those in Care Homes).

8. Medicine information to practice staff and patients

Answer relevant medicine-related enquiries from GPs, other network staff, other healthcare teams (e.g. community pharmacy) and patients with queries about medicines. Suggest and recommend solutions. Providing follow up for patients to monitor the effect of any changes.

9. Drug monitoring

Ensure robust systems are in place for drug monitoring at each practice across the PCN, streamlining these where possible. Understand and apply the traffic light classifications for prescribing in the Leeds Health Economy.

10. Signposting

Ensure that patients are referred to the appropriate healthcare professional for the appropriate level of care within an appropriate period of time e.g. pathology results, common/minor ailments, acute conditions, long term condition reviews etc.

11. Repeat prescribing

Ensure each practice in the PCN has a robust repeat prescribing policy, and streamline these across the PCN where possible. You may be asked to contribute to the repeat prescribing reauthorisation process by reviewing patient requests for repeat prescriptions and reviewing medicines reaching review dates. Ensure patients have appropriate monitoring in place when required.

12. Service development

Contribute pharmaceutical advice for the development and implementation of new services that have medicinal components (e.g. advice on treatment pathways and patient information leaflets).

13. Information management

Analyse, interpret and present medicines data to highlight issues and risks to support decision making.

14. Education and Training

Provide education and training to primary healthcare team on therapeutics and medicines

optimisation.

15. Care Quality Commission

Work with the general practice teams to ensure the practices are compliant with CQC standards where medicines are involved.

16. Public health

Support public health campaigns. Provide specialist knowledge on all public health

programmes available to the general public.

17. Collaborative working arrangements

Work collaboratively with their PCN Clinical Director.

Participate in the PCN MDT.

Liaise with the Leeds GP Confederation Clinical Pharmacy team to benefit from peer support.

Liaise with CCG Medicines Commissioning colleagues on prescribing related matters to ensure consistency of patient care and benefit

Engage with the Leeds Practice Pharmacist and Technician Network and with the other SEL GP-employed pharmacists for peer support.

Foster and maintain strong links with all services across the PCN and neighbouring networks.

Explores the potential for collaborative working and takes opportunities to initiate and

sustain such relationships.

Liaises with other stakeholders as needed for the collective benefit of patients,including but not limited to :

Patients and their representatives

GP, nurses and other practice staff

Social prescribers, first contact physiotherapists, physicians associates and paramedics.

Community pharmacists and support staff

Locality / GP prescribing lead

Locality managers

Community nurses and other allied health professionals

Hospital staff with responsibilities for prescribing and medicines optimisation

18. Professional development

Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities.

Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.

Work with your line manager to access regular clinical supervision, to enable you to deal effectively with the difficult issues that people present.

Review yearly progress and develop clear plans to achieve results within priorities set by others. Participate in the delivery of formal education programmes.

Demonstrate an understanding of current educational policies relevant to working areas of practice and keep up to date with relevant clinical practice.

19. Research and Evaluation

Critically evaluate and review literature.

Identify where there is a gap in the evidence base to support practice.

Generate evidence suitable for presentations at practice and local level.

Apply research evidence base into the workplace.

20. Health and Safety/Risk Management

Must comply at all times with the Health and Safety policies, in particular following safe working procedures and reporting incidents using the organisations Incident Reporting Systems

Comply with the Data Protection Act (2018) and the Access to Health Records Act (1990).

21. Special working conditions

The post holder is required to travel independently between work sites and to attend meetings etc hosted by other agencies.

The post-holder will have contact with body fluids, i.e. wound exudates, urine etc while in clinical practice.

The post-holder is likely to need to visit patients in their own home.

22. Miscellaneous

Work as part of the team to seek feedback, continually improve the service and contribute to business planning.

Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.

Duties may vary from time to time, without changing the general character of the post or the level of responsibility.

23. Equality and Diversity

The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc

24. Respect for Patient Confidentiality

The post-holder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.

Person Specification

Personal Qualities & Attributes

Essential

• Commitment to reducing health inequalities and proactively working to reach people from all communities
• Demonstrates use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, and other professionals, other NHS/private organisations, e.g. CCGs)
• Is able to recognise personal limitations and refer to more appropriate colleague(s) when necessary
• Ability to identify risk and assess/manage risk when working with individuals
• Able to work under pressure and meet deadlines
• Demonstrates accountability for delivering professional expertise and direct service provision

Desirable

• Demonstrates accountability for delivering professional expertise and direct service provision

Professional registration

Essential

• Mandatory registration with the General Pharmaceutical Council

Desirable

• Membership Primary Care Pharmacy Association (PCPA)
• Membership of the Royal Pharmaceutical Society

Other

Essential

• Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
• Adaptable
• Evidence of being a great team-player
• Self Motivation
• Safeguarding and other mandatory training
• Immunisation status
• Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own homes

Experience

Essential

• Demonstrable experience as an established foundation-level pharmacist, demonstrated within a practice portfolio
• Experience and an awareness of the breadth of common acute and long-terms conditions that are likely to be seen in general practice
• Demonstrates ability to integrate general practice with community and hospital pharmacy teams and community groups
• Experience of partnership/collaborative working and of building relationships across a variety of organisations

Qualifications

Essential

• Qualifications & TrainingCompletion of an undergraduate degree in pharmacy and registration with the General Pharmaceutical Council
• Demonstrates and understanding of, and conforms to, relevant standards of practice.
• Follows professional and organisational policies/procedures relating to performance management

Desirable

• Holds or working towards an independent prescribing qualification
• Postgraduate Diploma in Clinical Pharmacy
• Successful completion of the CPPE General Practice Pharmacist Training Pathway

Skills and knowledge

Essential

• Demonstrable experience as an established foundation-level pharmacist, demonstrated within a practice portfolio
• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities
• An appreciation of the nature of primary care prescribing, concepts of rational prescribing and strategies for improving prescribing
• Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports
• Able to obtain and analyse complex technical information.
• Able to gain acceptance for recommendations and influence/motivate/persuade the audience to comply with the recommendations/agreed course of action where there may be significant barriers
• Able to identify and resolve risk management issues according to policy/protocol.
• Understand the principles of research governance

Desirable

• Demonstrable experience as an established foundation-level pharmacist, demonstrated within a practice portfolio
• Able to plan, manage, monitor and review general medicine optimisation issues in core areas for long term conditions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South and East Leeds GP Group

Address

Hosted Employers address

1st Floor Park Edge Practice

Asket Drive

Leeds

West Yorkshire

LS14 1HX

United Kingdom

Employer's website

https://www.seleedsgpgroup.nhs.uk/ (Opens in a new tab)