Job description

Job responsibilities

The post involves

Working four days per week 8am to 6pm.

Our Paramedics and PAs work in a close clinical team with our GPs and are based in our new extension which serves as our On the Day unit.

We see urgent and non-urgent problems within this unit.

Each day there is an allocated team of 2 GPs and 3 or 4 PAs/Paramedics for the On the Day service.

We work, together as a team, working off a shared list of patients.

Each PA and Paramedic is supervised by one of the GPs working in the unit who will always be available close by for any urgent issues and who will debrief every patient at the end of the session.

You will also have regular joint surgeries with a GP and we run weekly teaching for our Paramedical clinicians.

You will be well supported.

Person Specification

Qualifications

Essential

• Professional registration
• Registered Paramedic with the Health and Care Professions Council (HCPC).
• Evidence of maintaining professional registration and continuing professional development (CPD).
• Qualifications
• BSc/degree or equivalent qualification in Paramedic Science.
• Appropriate post-registration education relevant to primary care, such as minor illness/injury, clinical assessment or prescribing, where required by the role.
• Clinical experience
• Significant experience working as a paramedic in a clinical environment.
• Experience undertaking autonomous clinical assessment, diagnosis and management of patients.
• Ability to recognise and manage acutely unwell or deteriorating patients and arrange appropriate escalation.
• Experience managing a broad range of presentations across different age groups.
• Primary care skills
• Ability to conduct comprehensive clinical assessments, including history taking and physical examination.
• Ability to formulate differential diagnoses and develop appropriate management plans.
• Understanding of primary care pathways, referral processes and multidisciplinary working.
• Ability to identify patients requiring urgent or emergency care.
• Communication and interpersonal skills
• Excellent verbal and written communication skills.
• Ability to communicate effectively with patients, relatives and carers, including when discussing sensitive or complex issues.
• Ability to work effectively with GPs, nurses, pharmacists, allied health professionals and other members of the multidisciplinary team.
• Demonstrates empathy, professionalism and a patient-centred approach.
• Clinical judgement and decision-making
• Able to work independently while recognising the limits of own competence.
• Demonstrates sound clinical reasoning and risk assessment.
• Able to make safe, evidence-based decisions in situations where information may be incomplete.
• Professional qualities
• Commitment to safeguarding, equality, diversity and confidentiality.
• Understanding of professional accountability and relevant legislation, policies and guidance.
• Commitment to evidence-based practice and ongoing professional development.
• Reliable, adaptable and able to manage competing priorities.
• IT and documentation
• Competent using electronic clinical record systems and standard IT applications.
• Able to produce accurate, concise and timely clinical documentation.
• Other requirements
• Ability to work flexibly according to service requirements.
• Ability to travel between clinical locations if required.
• Appropriate occupational health/immunisation clearance and satisfactory employment checks, where applicable.

Desirable

• Primary care experience
• Previous experience working within a GP practice, Primary Care Network (PCN), Urgent Treatment Centre or other primary care setting.
• Experience managing same-day and routine primary care presentations.
• Understanding of referral pathways and community services.
• Experience working as part of a multidisciplinary primary care team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Limes Medical Centre

Address

65 Leicester Road

Narborough

Leicester

LE19 2DU

United Kingdom

Employer's website

http://www.limesmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached the job description and personal specification detailing skills and responsibilities for the role of salaried GP here at Limes Medical Centre.

Person Specification

Qualifications

Essential

• Please see attached the job description and personal specification detailing skills and responsibilities for the role of salaried GP here at Limes Medical Centre.

Desirable

• Please see attached the job description and personal specification detailing skills and responsibilities for the role of salaried GP here at Limes Medical Centre.

Experience

Essential

• Please see attached the job description and personal specification detailing skills and responsibilities for the role of salaried GP here at Limes Medical Centre.

Desirable

• Please see attached the job description and personal specification detailing skills and responsibilities for the role of salaried GP here at Limes Medical Centre.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Limes Medical Centre

Address

Limes Avenue

Alfreton

Derbyshire

DE55 7DW

United Kingdom

Employer's website

https://limes-medicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

A. Patient Care and Reception Services

1. Provide a welcoming, professional and efficient first point of contact for patients, carers and visitors.
2. Deal with patient enquiries face-to-face, by telephone and through appropriate digital communication channels.
3. Book, amend and cancel appointments in accordance with practice protocols, ensuring patients are directed to the most appropriate service.
4. Process prescription-related enquiries, test result enquiries and other routine requests within the scope of the role and in accordance with practice procedures.
5. Identify and appropriately escalate urgent or clinically concerning information in line with practice protocols.
6. Communicate sensitively and professionally with patients who may be distressed, anxious, vulnerable or have additional needs.
7. Apply practice policies consistently, including those relating to confidentiality, safeguarding, information governance and unacceptable behaviour.
8. Support the delivery of a high-quality patient experience and contribute to maintaining a positive reputation for the practice.

B. Lead Reception Responsibilities

1. Act as a point of contact for reception staff, providing day-to-day guidance and support.
2. Assist with the coordination of reception duties and workload to support an effective and responsive service.
3. Support colleagues with queries relating to reception procedures, appointment booking, patient communication and practice processes.
4. Promote consistent application of agreed reception protocols and working practices.
5. Assist in identifying operational issues, recurring problems and opportunities for improvement, escalating these to the Practice Manager or Deputy Practice Manager as appropriate.
6. Support the implementation of changes to reception processes, systems and practice initiatives.
7. Help maintain a professional, supportive and collaborative reception environment.
8. Lead by example in relation to patient care, communication, reliability, confidentiality and professional conduct.

C. Training and Staff Support

1. Assist with the induction and orientation of new reception staff.
2. Provide informal guidance and support to colleagues to promote confidence and competence.
3. Assist with demonstrating reception procedures and agreed working practices.
4. Identify potential training needs and communicate these to the management team.
5. Support colleagues in developing their knowledge of practice systems and processes.
6. Encourage a culture of teamwork, continuous learning and professional development.

D. Administration and Information Technology

1. Use the practice clinical system, including EMIS Web, to undertake relevant reception and administrative duties.
2. Accurately record, retrieve and update patient information in accordance with practice procedures.
3. Use IT systems and software effectively to support the delivery of the service.
4. Use Microsoft Office applications, including Outlook, Word and Excel, where required.
5. Process administrative tasks such as referrals, registrations, recalls, correspondence and other practice work, as appropriate to the role.
6. Maintain accurate records and complete administrative checks within agreed timescales.
7. Report system issues and operational problems through the appropriate channels.

E. Teamwork and Communication

1. Work collaboratively with GPs, nurses, healthcare assistants, pharmacists, administrative staff and other members of the multidisciplinary practice team.
2. Maintain effective communication with colleagues to support safe and coordinated patient care.
3. Attend and contribute to relevant staff meetings, training sessions and team discussions.
4. Communicate information clearly, accurately and appropriately.
5. Maintain a respectful and professional approach when dealing with patients and colleagues.
6. Support colleagues during periods of increased workload or operational pressure.

F. Flexibility and Service Continuity

1. Work the normal contracted hours of 10:00 to 16:30, Monday to Friday.
2. Demonstrate flexibility to work between 08:00 and 18:30, Monday to Friday, when required to maintain service continuity during staff holidays, sickness or other operational needs.
3. Work collaboratively with the management team regarding changes to working hours, wherever practicable.
4. Support the reception team during periods of reduced staffing or increased patient demand.

G. Confidentiality, Governance and Professional Responsibilities

1. Maintain strict confidentiality in relation to patients, colleagues and practice business.
2. Comply with GDPR, information governance requirements and all relevant practice policies and procedures.
3. Follow safeguarding procedures and escalate concerns appropriately.
4. Participate in mandatory and role-specific training.
5. Report incidents, complaints, risks and significant operational concerns through the appropriate practice procedures.
6. Maintain awareness of relevant NHS and primary care developments affecting the reception function.
7. Undertake any other duties appropriate to the level and nature of the post, as delegated by the Practice Manager or Deputy Practice Manager.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Basic IT skills

Desirable

• Relevant qualification in healthcare administration, customer service or equivalent experience.

Experience

Essential

• Previous experience working in a GP practice reception role.
• Willingness to undertake mandatory and role-specific training.
• Experience dealing directly with patients and managing a range of reception enquiries.
• Experience working in a busy, customer-facing or healthcare environment.
• Understanding of the role of reception within a GP practice.
• Understanding of the importance of patient confidentiality and information governance.
• Excellent verbal and written communication skills.
• Commitment to providing a professional, respectful and patient-centred service.
• Ability to prioritise workload, manage competing demands and work to deadlines.
• Ability to work effectively as part of a multidisciplinary team.
• Ability to provide guidance and support to colleagues and promote consistent working practices.
• Ability to use initiative, resolve routine problems and recognise when escalation is required.
• Willingness to work flexibly.
• Professional, approachable, calm, patient and courteous.
• Positive attitude, reliable, adaptable and committed to continuous improvement.

Desirable

• Experience working as a senior, lead or experienced receptionist with additional responsibilities.
• Experience supporting the induction, training or development of colleagues.
• Experience contributing to service improvement or reviewing reception processes.
• Knowledge of general practice systems, workflows and NHS primary care services.
• Knowledge of safeguarding, complaints procedures and relevant primary care policies.
• Experience using EMIS Web and Microsoft Office.
• Experience communicating with patients with additional needs or complex circumstances.
• Understanding of patient experience and access considerations in general practice.
• Experience coordinating daily reception duties or allocating team workload.
• Previous experience in a lead or supervisory role
• Experience identifying and implementing improvements to working practices.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Limes Medical Centre

Address

8-12 Hodge Road

Worsley

Manchester

M28 3AT

United Kingdom

Employer's website

https://www.thelimesmc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will provide clinical expertise for developing and enhancing the service and will demonstrate advanced skills and competencies and ensure that evidence-based practice is inherent in all aspects of care and treatment.

Clinical Assessment and Care

• Provide expert clinical assessment, diagnosis, and treatment for a wide range of acute and chronic conditions, within the scope of practice.
• Conduct comprehensive health assessments for patients with complex care needs and those with multiple long-term conditions.
• Prescribe medications and interventions in accordance with clinical guidelines and scope of practice.
• Undertake home visits as needed to assess and support patients in their own environment.

Patient Management

• Develop, implement, and evaluate patient management plans in collaboration with patients, their families, and the multidisciplinary team.
• Deliver safe, evidence-based, and patient-centred care, ensuring that the individuals needs are met.
• Provide follow-up care and support, monitoring progress and adapting treatment plans where necessary.

Leadership and Collaboration

• Provide clinical leadership and mentoring to junior colleagues and other members of the clinical team.
• Work closely with GPs, nurses, and other healthcare professionals to ensure integrated care delivery.
• Promote best practices in clinical care and contribute to continuous professional development and team learning.

Quality and Compliance

• Participate in audits, reviews, and quality improvement initiatives within the practice.
• Ensure that all clinical activities comply with relevant policies, procedures, and regulations
• Maintain accurate and timely patient records in accordance with data protection laws and practice protocols.

o Alert other team members to issues of quality and risk

o Assess own performance and take accountability for own actions, either directly or under supervision

o Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

o Work effectively with line management to meet organisational need

o Effectively manage own time, workload and resources

Training and Development

• Stay up-to-date with the latest clinical guidelines, advancements, and best practices in primary care.
• Contribute to the development of other team members through education, support, and mentorship.

Infection Prevention & Control

In accordance with the Health and Social Care Act 2008, the post holder will actively participate in the prevention and control of infection within the capacity of their role. The Act requires the post holder to attend infection prevention and control training on induction and at regular updates and to take responsibility for the practical application of the training in the course of their work. Infection prevention and control must be included in any personal development plan or appraisal.

Person Specification

Knowledge & Expertise

Essential

• Sound understanding of national clinical guidelines and healthcare policies
• Knowledge of safeguarding, mental health, and long-term condition management

Clinical Skills

Essential

• Competent in advanced clinical assessment and diagnostic skills
• Ability to manage and treat acute and chronic conditions
• Proficient in prescribing and clinical decision-making

Personal Qualities

Essential

• Ability to work autonomously and manage a caseload
• Excellent communication and interpersonal skills
• Strong problem-solving skills and ability to prioritize effectively
• Commitment to ongoing professional development

Other

Essential

• Right to work in the UK
• Willingness to undertake additional training and development as required

Desirable

• Used Emis Web

Experience

Essential

• Extensive clinical experience within a primary care, urgent care, or equivalent setting
• Demonstrable experience in minor illness and chronic disease management
• Experience of working autonomously and within a multi-disciplinary team

Desirable

• Working in GP practice
• Leadership or mentoring experience

Qualifications

Essential

• Registered Nurse Adult
• Advanced Nurse Practitioner qualification Level 7 or equivalent
• Non-medical prescribing qualification
• Relevant clinical postgraduate qualifications or experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lion Health

Address

The Limes Surgery Medical Centre

172 High Street

Stourbridge

West Midlands

DY9 8LL

United Kingdom

Employer's website

http://lion-health.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Duties

• Undertake face-to-face and telephone consultations as required.
• Assess, diagnose and manage a wide range of acute and chronic medical conditions.
• Develop appropriate management and treatment plans in partnership with patients.
• Prescribe safely and appropriately in accordance with national and local guidelines.
• Review and act upon laboratory, imaging and other diagnostic results.
• Make appropriate referrals to secondary care, community services and other healthcare professionals.
• Provide appropriate follow-up and ongoing management of patients.
• Undertake home visits where clinically appropriate and in accordance with practice arrangements.
• Provide preventative healthcare, health promotion and lifestyle advice.
• Support the management and review of patients with long-term conditions.
• Recognise and appropriately manage patients presenting with urgent or emergency conditions.
• Maintain accurate, contemporaneous and comprehensive clinical records using EMIS Web.
• Ensure appropriate clinical coding and documentation is completed.

Safeguarding

• Recognise and respond appropriately to safeguarding concerns involving children and vulnerable adults.
• Follow practice safeguarding policies and procedures.
• Work collaboratively with the practice safeguarding team and external agencies where appropriate.

Administrative Duties

• Review and action clinical correspondence, including hospital letters, discharge summaries and investigation results.
• Complete clinical tasks within agreed practice timescales.
• Undertake medication reviews and contribute to safe and effective prescribing.
• Complete appropriate reports, forms and medical documentation.
• Participate in the management of incoming clinical workflow.

Quality Improvement and Clinical Governance

• Participate in clinical audits and quality improvement activities.
• Contribute to the achievement of QOF, Enhanced Services and other relevant practice targets.
• Participate in significant event reviews and learning from incidents.
• Support the practice in maintaining high standards of clinical governance and patient safety.
• Work within GMC professional standards and all relevant NHS guidance and legislation.
• Contribute to the practice's preparation for and compliance with CQC requirements.

Team Working

• Work collaboratively with GPs, nurses, pharmacists, healthcare assistants, social prescribers, care coordinators and administrative staff.
• Provide appropriate clinical advice and support to members of the wider practice team.
• Attend practice and multidisciplinary team meetings where required.
• Communicate effectively and respectfully with colleagues, patients and external healthcare professionals.
• Support medical students, GP trainees and other learners where appropriate and agreed with the practice.

Professional Development

• Maintain full GMC registration and a licence to practise.
• Maintain inclusion on the NHS England Medical Performers List.
• Participate in annual appraisal and revalidation requirements.
• Maintain professional knowledge and competence through appropriate Continuing Professional Development (CPD).
• Keep up to date with developments in clinical practice, prescribing guidance and NHS requirements.

Person Specification

Qualifications

Essential

• GMC registration with a current Licence to Practise.
• Inclusion on the NHS England Medical Performers List.
• MRCGP or equivalent qualification.
• Appropriate postgraduate GP experience.
• Commitment to delivering high-quality, patient-centred care.
• Excellent communication and interpersonal skills.
• Ability to work effectively as part of a multidisciplinary team.
• Ability to manage clinical workload effectively and prioritise patient safety.
• Commitment to continuing professional development.
• Good IT and clinical record-keeping skills.

Desirable

• Previous experience working within UK General Practice.
• Experience using EMIS Web.
• Experience undertaking clinical audit and quality improvement.
• Experience in teaching or supporting students/trainees.
• GP experience in a specialist clinical area.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Limes Medical Centre, Lye

Address

The Limes Medical Centre

172 High Street

Lye

Stourbridge

West Midlands

DY9 8LL

United Kingdom

Employer's website

https://www.thelimesmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties include, greeting, and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service provider

Job responsibilities (including but not limited to):

• Maintaining and monitoring the practice appointment system
• Process triage and telephone requests for appointments.
• Book all nursing appointments.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpost patients to the correct service when care navigating.
• Booking appointments for patients and external agencies as required
• Process incoming and outgoing emails.
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Process repeats prescriptions, ensuring they are processed accurately and efficiently.
• Photocopy documentation as required.
• File and store records as required.
• Data entry of new and temporary registrations and relevant patient information as required.
• Input data into the patients healthcare records as necessary.
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
• Accept payment for private medical work.
• Manage all queries (including administrative queries) as necessary in an efficient manner.
• Accept deliveries from couriers.
• Ensure the pathology samples are collected.
• Maintain a clean, tidy, effective working area at all times.
• Support all clinical staff with general tasks as requested.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Basic IT skills
• Previous experience as a GP receptionist or in a similar medical setting

Desirable

• experience using EMIS Web clinical system

Experience

Essential

• GCSE grade A - C in Maths and English
• Experience of working as a GP receptionist or similar medical setting

Desirable

• Experience using EMIS Web clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Limes Medical Centre

Address

8-12 Hodge Road

Worsley

Manchester

M28 3AT

United Kingdom

Employer's website

https://www.thelimesmc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached the job description and personal specification detailing skills and responsibilities for the role of salaried GP here at Limes Medical Centre.

Person Specification

Qualifications

Essential

• Please see attached the job description and personal specification detailing skills and responsibilities for the role of salaried GP here at Limes Medical Centre.

Desirable

• Please see attached the job description and personal specification detailing skills and responsibilities for the role of salaried GP here at Limes Medical Centre.

Experience

Essential

• Please see attached the job description and personal specification detailing skills and responsibilities for the role of salaried GP here at Limes Medical Centre.

Desirable

• Please see attached the job description and personal specification detailing skills and responsibilities for the role of salaried GP here at Limes Medical Centre.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Limes Medical Centre

Address

Limes Avenue

Alfreton

Derbyshire

DE55 7DW

United Kingdom

Employer's website

https://limes-medicalcentre.co.uk/ (Opens in a new tab)