Job summary

We are a friendly NHS General Practice in Bushey looking for a robust, enthusiastic Care Coordinator to work with us 20 hours per week across Monday-Friday.

Previous experience in a Medical Environment is preferred although full training will be provided with on-going opportunities for growth and development. Applicants MUST be educated to NVQ3 level or equivalent as a minimum. We are looking for a candidate with impeccable English, who is friendly, articulate with excellent telephone manners and first class customer service skills.

You will need to be well-presented, enthusiastic, a team player and highly motivated. We need someone who is flexible and proactive. Apart from working in a team, this person must be comfortable working unsupervised on some occasions. The ability to communicate effectively on all levels is imperative for this role. Candidates must also be able to multi-task. Excellent IT skills are essential. This is a demanding role where you will be working as part of a busy team. As you will be the first point of contact for patients and visitors to the surgery, you will need to be able to cope with the demands of a busy face to face public environment.

Main duties of the job

• Greeting patients: Welcoming patients as they arrive at the practice.

• Answering phone calls: Handling inquiries, booking appointments, and managing patient concerns.

• Scheduling appointments: Co-ordinating and managing patient bookings for doctors and other healthcare professionals.

• Maintaining patient records: Updating personal information and medical records in the system.

• Processing paperwork: Ensuring patients fill out necessary forms and consent documents.

• Managing the waiting area: Ensuring the waiting area is organised and that patients are attended to in a timely manner.

• Providing administrative support: Assisting with general office tasks like filing, organizing records, and ensuring the smooth running of the reception area.

• Ensuring confidentiality: Safeguarding patient privacy and adhering to data protection regulations.

About us

Little Bushey Surgery is a General Practice located in Bushey Heath, Hertfordshire, providing comprehensive healthcare services to the local community.

We are a GP surgery located right in the heart of Bushey subserving over 6000 patients. We have a warm and welcoming environment here and run the practice with an open and honest policy. Everyone is treated with respect and we see each other as family.

Our practice team comprises of GPs, Nurses, Nurse Practitioners, HCA, Phlebotomists, Clinical Pharmacist, First Contact Physiotherapists, Receptionists and Admin Staff.