Job responsibilities

4. SCOPE AND RANGE

Utilise general and specialist nursing skills including: assessment, administering medications (including IVs), conducting health education, tracheostomy care and weaning, bowel care, recognising signs/symptoms of autonomic dysreflexia, collar care and providing support to patients and their families throughout the rehabilitation process to ensure a high-quality standard of nursing care is provided at all times.

Collaborate closely with the multidisciplinary team, including Doctors, Physiotherapists, Occupational Therapists, Speech and Language Therapists, Psychologists, Dietitians and other healthcare professionals, to ensure holistic and coordinated care for patients.

Effectively lead and contribute towards the continuing development of professional nursing practice in the team.

Enhance team development through education, clinical governance and management of resources, ensuring effective communication within the inter- professional/interagency team, patients, carers and relatives.

Undertake evidence-based audit and research projects to further own and team clinical practice. May lead the implementation of specific changes to practice or contribute to service protocols/policy changes.

To carry out on call Site Coordinator shifts (weekdays and weekends), including providing support for medical and clinical emergencies and liaison with on call doctor. This role also includes responding to non-clinical matters on site e.g. out of hours fire alarms across site, trespassers on site etc.

Be an active participant in the inter-professional working of the MDT and input into the complete patient pathway, including acting as a Keyworker ensuring goals are met.

Support the ward manager to ensure the clinical area has appropriate establishment and skill mix and that the duty rotas meet the needs of the clinical area over the 24hr period using the principles of internal rotation of all grades of staff.

5. MAIN DUTIES/RESPONSIBILITIES

To assess capacity, gain valid informed consent, document appropriately and have the ability to work within a legal framework with patients who lack capacity to consent to treatment.

To comply with local confidentiality policies, child protection and vulnerable adult procedures.

Provide professional nursing leadership within the team and support the Ward Manager in managing the team; ensuring safe and effective staffing levels and provision of resources to ensure continuous service delivery and enhance nursing practice.

In the absence of the Ward Manager actively manage admissions/discharges, including the assessment of patients on the waiting list, updating waiting lists including the receiving and making referrals and monitoring of discharge plans.

Ensure that evidence-based standards of care are maintained, monitored and continuously reviewed in line with the national guidelines, and national and organisational policies.

Support patient care through provision of excellent clinical knowledge, clinical reasoning skills, practical clinical nursing skills and act as an expert resource assisting in teaching knowledge and clinical skills for other health care professionals.

Responsible for co-ordination of transfers of patients to other health care providers ensuring appropriate escort and documentation.

Ensure timely and appropriate care is given to patients and delivered by the relevant Health Care professional.

Lead ward meetings in absence of Ward manager and contribute to unit /designated meetings and feedback to staff.

Ensure that robust induction programmes are in place and monitor competency completion within the team.

To support the Ward Manager in maintaining robust approaches to managing sickness, absence, line management, appraisals, mandatory training, standards and staff performance using LWSW policies and guidance.

5.1 Responsibility for People Management

Supervise, educate and assess performance of students and junior staff, in order to provide expert advice and clinical support whilst promoting the effective and efficient delivery of a high-quality service. This will include the use of formal appraisal, line management, practice supervision and use of related documentation.

Develop the learning environment to promote lifelong learning and staff development.

Be an active member for the in-service training programme by the attendance and delivering of presentations/training sessions at staff meetings, tutorials, training sessions in-house and by attending external/organising courses and practising reflective practice.

To assist in the recruitment of relevant grades of staff as required.

To support the Ward Manager in ensuring that all staff undertake and maintain mandatory and essential training in accordance with LWSW policy and clinical requirements. This includes booking staff onto training sessions.

Identify areas of practice/role development and enable and support staff to initiate change.

In conjunction with workforce development groups implement student/staff induction programme and information packs.

Take responsibility for your own personal and professional development, maintain competence, knowledge and skills commensurate with the role.

5.2 Responsibility for financial and/or physical resources

Support the Ward Manager in the creation and management of eroster to ensure best utilisation of agreed workforce levels, while maintaining the appropriate skill mix for the ward.

The post holder will have no direct responsibility for finances; however, they will adhere to the relevant trust policies on financial issues.

The post holder will use Livewell Southwest resources responsibly ensuring that resources are utilised effectively to meet changing service needs.

Track stock levels and ensure the supply levels are sufficient to meet the demands of the service

5.3 Responsibility for administration

To maintain an up-to-date record of all patient contacts, MDT care plans, goals, assessments and reports whilst ensuring confidentiality at all times in line with professional and LSW policies and procedures.

To report accidents, incidents or complaints following LSW procedures and policies and to comply with the most recent Health and Safety at Work Act.

To support Patient Safety Incident Investigations, after action reviews, case reviews and incidents, providing feedback as required to staff, patients and relatives.

To be responsible for overseeing and monitoring of nursing equipment and ensuring maintenance and repair.

Knowledge

Essential

• Demonstrable knowledge of nursing in rehabilitation
• Demonstrate an understanding of multidisciplinary team working and
• individual roles
• Knowledge and understanding of Clinical Governance
• Knowledge of national and local frameworks and strategies
• Ability to translate best practice evidence and national policies in
• practice

Desirable

• Evidence of continued recent academic and clinical development
• Knowledge of service development

Additional Requirements

Essential

• Clinical Educator
• Computer literate
• Ability to work flexible shift patterns
• Familiar and committed to the principles and values of the NHS.
• Demonstrate commitment to focus on quality, promotes high standards to consistently improve patient outcomes.

Qualifications

Essential

• Educated to degree/diploma level
• Current RN registration with NMC
• Evidence of ongoing education and professional development
• Relevant post graduate education
• Post registration Stroke/Neuro specialist courses

Desirable

• Clinical Educator
• Current valid UK driving licence
• Leadership experience/qualifications
• Recognised teaching qualification mentorship or equivalent.

Specific skills

Essential

• Autonomous practitioner with the ability to work unsupervised.
• Ability to assess and treat patients using evidence-based practice.
• Ability to work alongside clinicians to support and enhance quality of patient care.
• Excellent communication skills
• Excellent time management and organisational skills
• Leadership qualities
• Ability to coordinate an interprofessional team in effective assessment, planning and delivery of individual care
• Skilled in working in multidisciplinary teams
• Innovative
• Excellent communication skills

Desirable

• Experience in applying research to practice
• Experience of change management
• Flexible/Adaptable /Team player
• Evidence of using initiative to put innovation into practice.

Experience

Essential

• Post registered experience
• Experience in stroke/neurology
• Experience of working in an inpatient hospital setting
• Autonomous practitioner with experience of managing a caseload
• Experience of supervision of junior staff and/or assistants
• Experience of teaching
• Evidence of CPD

Desirable

• Experience of working with staff from other agencies
• Experienced clinical educator of students
• Experience of audit projects
• Previous working at senior level
• Experience of teaching other professions
• Management/leadership experience
• Experience of influencing change in the workplace.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job responsibilities

Utilise nursing skills to assess, plan and implement and deliver care to patients who are in an acute phase of their illness

Organise the provision of care and act as Named Nurse / Associate Nurse for a specified group of patients.

To function as a member of a multi disciplinary team taking appropriate responsibility for the implementation of decisions made by the team

Ensure planned nursing care is implemented and evaluated, take appropriate action in the light of evaluation.

Participate in training programmes for both trained and untrained staff

In conjunction with the university and Senior Staff Nurses ensure training programmes / objectives for learner nurses are implemented.

To be responsible for implementing drug administration procedures according to laid down policy.

Maintain standards of care to highest level within available resources.

Maintain confidentiality in respect to the patient at all times

To actively participate in line management with senior and junior members of staff.

To liaise effectively with other wards and services. To develop and maintain relationships with providers statutory and non-statutory

To maintain confidentiality in respect of the patient / client at all times.

Communicate clearly with patients, their families and all other mental health professional groups about their health problems and care plan.

Actively participate in clinical governance and quality improvement initiatives, eg. clinical audit, essence of care or clinical policy development.

Play an active role in PCF multi disciplinary reviews and ward rounds, reporting on the nursing assessment of the patients progress and participating further in multi disciplinary care planning.

Ensure that patients are encouraged to play a part in the Care Plan and to sign it; and ensuring they receive a copy of it. This is to promote person centred planning

Participate in the Glenbourne wide response team which responds to any untoward incident and undertake associated training.

Provide mentorship for students

Attend and participate in meetings ie. Case Conference, Mental Health review tribunals

Qualifications

Essential

• Registered Mental Health Nurse / Diploma in Mental Health.

Desirable

• ENB 998

Experience

Essential

• Multi disciplinary working

Desirable

• Life experience in wide range of settings
• RMN
• Relevant working post registration experience

Skills

Essential

• Assessment Skills
• Communications Skills
• Leadership Skills
• Team Work Skills
• Management Ability
• Able to take charge
• Administration Skills
• Interpersonal Skills
• Supervision of Junior Staff
• Prioritising
• Computer Skills
• Responsible and self motivated
• Able to manage own stress
• Flexible & reliable to work on rota 24/7 day service
• Empathetic

Desirable

• Recreation/Diversion Skills
• Group Interaction Skills
• Change Management Skills
• Ability to recognise and support stress in others
• Mentorship or equivalent

Knowledge

Essential

• Mental Health Act
• Confidentiality
• Management methods
• PCF and Nursing Process
• Named Nurse responsibilities
• Administration and storage of medicines
• Statutory requirements
• Psychiatric illnesses and relevant nursing care

Desirable

• Physical Intervention techniques
• Networking with other agencies
• Team nursing techniques
• Ethical issues in relation to Mental Health
• SystmOne trained

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job responsibilities

MAIN DUTIES/RESPONSIBILITIES

Responsibility for People Management

To be involved in the continued development of the Health Care Assistant role and other Health Care Assistants

To provide guidance and support to junior staff or students

To provide supervision/mentorship to Health Care Assistants as required

To receive line management support

Responsibility for financial and/or physical resources

The post holder will have no direct responsibility for finances; however they will adhere to the relevant trust policies on financial issues

The post holder will use Livewell Southwest resources responsibly

Responsibility for administration

To ensure competencies in record keeping

Report any changes in the patients condition or care needs to the supervising trained nurse and / or relevant therapist and document accordingly.

Maintain accurate and complete patient records in accordance with organisational guidelines.

Maintain confidentiality of information being aware of Livewells policies and local protocols and keeping up-to-date with changes

To access email and other information through Livewell Southwest intranet

Responsibility for people who use our services

Support peoples care through provision of key skills including emotional and spiritual care, positioning, communication, tissue viability, oral and personal hygiene, and nutritional awareness.

Assist people to achieve there optimal level in their physical health care maintaining their comfort and dignity at all times.

To support patients to identify and overcome fears within a relationship of empathy and trust.

To monitor mental health of service users and report changes to qualified staff so that the care plan can be kept fully up to date. Be aware of fluctuations in mental health.

To work with patients and carers to work towards recovery

The post holder will promote better mental health by acting as a suitable role model

The post holder is required to comply with all infection prevention and control policies and guidance, attend relevant updates and report issues of concern to their immediate line manager (if no action or explanation received, then it is the individuals responsibility to escalate to Director of Operations/Chief Executive Office.

Be able to respond effectively to any concerns of abuse and know procedures they need to follow to escalate their concerns.

To participate in, support and maintain positive interventions and planned activity programmes to improve the persons quality of life. To record contacts, interventions and observations on the electronic record systems.

Contribute to the assessment, planning, implementing, and evaluating care to patients. This to include participation in case review and assessment for admission / discharge process

Escort patients to other wards / departments or other areas designated by trained staff, which may include the community settings.

Record and manage patients property.

Responsibility for implementation of policy and/or service developments

To comply with Livewell southwest policies and procedures relevant to the role.

This will include adherence to Uniform & Dress Code Policy when worn.

To report any observed incident of unprofessional behaviour, accidents/incidents, untoward occurrences, or faulty equipment.

To participate professionally in service development and proposed service changes

Comply with universal infection control precautions and procedures.

To behave in a manner which does not bring Livewell Southwest into disrepute

To complete all Mandatory training and other training pertinent to the role, as agreed by line manager.

Other Responsibilities

The post holder will be aware of and work within their own limits, and competencies

Be punctual for work and conduct themselves in a professional manner in accordance with Livewell southwest policies

To participate in induction and support programmes in relation to new staff and volunteers as directed by the nurse

To actively engage in clinical supervision both as a supervisor and supervisee if appropriate. In line with local guidelines review, reflect and develop own practice and performance through effective use of professional and operational supervision and appraisal.

To demonstrate ongoing personal and professional development through participation in internal and external development opportunities, reflecting and recording learning outcomes in a professional portfolio. This would include support groups and induction opportunities.

To know how to report accidents and untoward incidents and to do so promptly.

COMMUNICATIONS AND RELATIONSHIPS

To act as an ambassador for Livewell with external agencies and partner organisations.

Always address staff, patients and members of the public in a polite and respectful manner either in person or on the telephone.

Be conversant with and comply with all relevant organisational protocols and policies and have valid organisational IT access.

Compassionate, caring and kind in their practice.

De-escalation skills

To support the team in promoting a recovery orientated environment by identifying recovery focused activities and imparting information and education as required.

PHYSICAL DEMANDS OF THE JOB

The post holder will be competent in computer skills

The post holder may be exposed to some working conditions including exposure to vomit, sputum and body fluids.

The post holder will be expected to travel around Plymouth in the course of their duties as appropriate whether working ward or community based.

To undertake and be competent in physical intervention and breakaway training

Shift work including night shifts if working in a ward-based scenario

The post holder will be exposed to a working environment that is challenging because of systems and procedures that are in place to protect patients and staff. The post holder may be exposed to the risk of physical assault and injury and will have to carry an alarm with them at all times and work within the constraints of the safety procedures in the unit or community-based area (clients homes).

The post holder may be exposed to emotionally distressing situations on a frequent basis as some people with mental illness have physical disabilities and complex health needs. These include challenging and unpredictable behaviour and learning disability issues. Also there is a need to develop rapport and effective therapeutic working in a pressured environment with a high turnover of patients whose needs are many and varied.

Emotional and mental resilience

Specific Skills

Essential

• Demonstrate effective communication skills with a range of people in various situations where there may be barriers in understanding for clients/carers
• Ability to engage patients in activities off the Unit
• Ability to manage time and plan work.
• To complete clinical records
• To take leadership and direction from qualified staff
• To participate in unsupervised tasks and provide accurate feedback to relevant parties.
• Ability to work in a team effectively
• Should have ability to demonstrate basic IT skills
• Awareness of personal safety
• Able to work in challenging and unpredictable environmental conditions alone and with others effectively managing dynamic risks of our individual patient group.
• Physical Intervention in a ward environment
• Care plans and risk assessments
• Confidentiality
• De-escalation skills
• Motivated
• Compassionate
• Empathetic
• Reliable
• Confidence in dealing with patients
• Ability to work in stressful conditions
• Ability to work as part of a team

Desirable

• Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.
• Flexible approach to working arrangements

Experience

Essential

• Experience of working within in a Mental Health setting
• Band 2 level or equivalent or
• Band 3 level or equivalent
• Awareness of vulnerable adult / protection issues and guidance
• Recent experience of working in a care setting
• Team working
• Clinical governance
• Ability to work with minimum of supervision
• To undertake baseline physical observations
• Evidence of continuing professional development

Desirable

• Experience of variety of Mental Health settings
• Previous experience working in a multidisciplinary team.
• Working
• within an NHS setting
• Experience of actively supporting individuals to identify and work towards achieving personal goals in a related social care or health setting

Knowledge

Essential

• Knowledge of mental health Knowledge of a range of therapeutic approaches and application to people with a learning disability/mental health problems
• Awareness of safeguarding principles
• Basic IT skills
• A basic understanding of physical health presentation
• Good communication and listening skills
• Continual assessment of patient
• Organisational skills
• Problem solving skills
• An awareness to maintain professional Boundaries
• Awareness of own limits and boundaries in relation to own job role
• Good written communication
• Sensitive understanding of diversity issues and ability to promote anti-discriminatory practice/ equal opportunities
• Resilience
• Willingness to positively share your own life experiences, personal experiences of your own ill health with service users and carers.
• Ability to problem solve and create innovative solutions to help empower patients and carers
• .
• Demonstrates an empathy of people

Desirable

• Has the ability to provide supervision / mentoring to junior staff
• Knowledge of government initiatives that shape mental health practice
• Willingness to undertake training in relation to required skills
• Knowledge of the triangle of care
• Knowledge of CPA

Additional Requirements

Essential

• Friendly and caring manner
• Approachable
• An appreciation of working with a wide age group of clients
• Flexible approach
• To work rotational shift pattern over 24 hours

Qualifications

Essential

• NVQ level 3, QCF level 3 in Health and Social care or equivalent experience or qualification.
• Care certificate
• Other evidence of training or development relevant to working within mental health settings.
• Ability to participate in activities with patients
• Ability to contribute to the process of and the delivery of high standard of care as planned in care programme

Desirable

• Vocational Qualification Level II or able to demonstrate the skills, knowledge and ability to work to that level
• Other evidence of training or development relevant to working within mental health settings.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Job responsibilities

Reception Duties

Welcome and check in patients on arrival, ensuring records are accurate and up to date, process patient payments by cash, card, issuing receipts where required.

Verify patient eligibility for NHS exemptions and ensure supporting evidence is recorded in accordance with practice procedures.

Maintain strict confidentiality of patient information and comply with GDPR and practice policies.

Assist patients in completing medical history forms, patient registration forms, and other required documentation, providing support where necessary.

Arrange follow-up appointments and manage appointment bookings in line with clinical instructions and service protocols.

Explain the practice complaints procedure to patients and provide guidance on how to lodge a complaint if required

Liaise effectively with dentists, dental nurses, service managers, and external agencies to support patient care and practice operations.

Provide a professional, empathetic, and patient-focused service when dealing with difficult, distressed, or special needs patients.

Respond to patient enquiries in person, by telephone, and electronically, always ensuring a high standard of customer service.

Support the smooth day-to-day running of the reception area and maintain a welcoming environment for patients and visitors.

Telephones

Accurately enter, update, and maintain patient records using Dentally management software.

Receive incoming patient calls, obtain and verify patient details, and document reasons for contact.

Record detailed information for urgent dental concerns and ensure cases are referred appropriately for clinical triage.

Verify and process patient exemption status and update records accordingly.

Book, amend, and cancel appointments in line with practice protocols and clinician instructions.

Manage appointment diaries efficiently to maximise utilisation and minimise missed appointments.

Maintain strict confidentiality of patient information in accordance with GDPR and practice policies.

Provide a professional, empathetic, and patient-centred service always.

Communicate effectively with patients, including those with additional needs, disabilities, or challenging behaviours.

Arrange interpreter services to facilitate effective communication with patients whose first language is not English.

Handle patient enquiries, concerns, and complaints professionally, escalating issues where appropriate.

Liaise with dentists, hygienists, nurses, and other members of the practice team to ensure smooth day-to-day operations.

Ensure accurate completion of administrative tasks and maintain high standards of record keeping.

Physical Effort: Frequent sitting & standing. Inputting at a keyboard for most of day, frequent light effort to lift, sort & file case notes.

May have to occasionally move presentation equipment and office supplies or clinic consumables.

Mental Effort:

Frequent concentration is required when inputting into systems, typing documents, making appointments & processing records with a need to ensure accuracy.

The work is usually predictable but there may be interruptions from telephone calls, visitors and staff & occasionally imposed deadlines.

12. Emotional Effort:

There may be some exposure to service users who may exhibit difficult & challenging behaviours.

Working conditions:

Exposure to unpleasant conditions is rare/occasional. May be exposed to verbal aggression from patients. Will use VDU for high proportion of time.

The flexible nature of the job may require post holder to move within the team or within the wider organisational setting as required and undertake similar duties.

Key Behaviour Competencies:

Working together

Be straightforward in our dealings with each other and build relationships

Listen to others and explain the decisions we have made

Recognise and remove barriers to action

Create an open and positive learning culture

Learn from mistakes & ask others for support where necessary

Be aware of ones own behaviour, values, attitudes, strengths and weaknesses.

Ability to reflect on ones behaviour and change them.

Uphold the values and be proud to be part of the organisation

Ensure appearance is professional & name badge visible

Act With Integrity

Be honest and do what you say you will do

Take responsibility and be accountable for your actions

Guard and build the organisations reputation

Take into account the human and social impact of our work

Treat everyone in a friendly, courteous manner; smile & make eye contact

Building Success Together

Be compassionate and accepting of others.

Be straightforward in our dealings with each other and build relationships

Listen to others and explain the decisions we have made

Agree on our goals and see them through

Treat each other with dignity and respect

Learn from each others experiences

Understand and recognise each others contributions of being of equal value

Be prepared to challenge the status quo

Contribute to the organisations success

Stretch the boundaries of personal performance

Look for better ways of working to achieve improvements

Caring for patients

Aim to meet the needs of our patients and partners in care

Use initiative to enhance care in innovative and imaginative ways

Respect individual cultural differences; challenge bias & prejudice

Provide a high quality and safe service for patients

Maintain privacy and ensure confidential information is kept safe

Question poor practice, process & behaviour

Health and Safety at Work and Infection Control:

The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts of omissions. The post holder is also required to ensure that all staff under his/her control adheres to relevant statutory regulations, Livewell Southwest policies, department safety procedures, COSHH.

The post holder is required to conform to Livewell Southwest policies on Health and Safety, Fire procedures and Confidentiality and to attend any training sessions as required. A copy of the Health and Safety Policy is available from the Healthnet or from the Risk Management Department.

The post holder is required to conform to Livewell Southwest policies on HIV/and AIDS.

The job description may change as the post develops, but such change will not take place without consultation between the post holder and his/her manager.

Livewell Southwest has adopted a NO SMOKING policy for staff which applies to all posts. Details of the policy are available on request and will be included in the statement of main Terms and Conditions of service of staff appoint.

Livewell Southwest is determined to eradicate healthcare-acquired infection and puts a great deal of emphasis on the responsibility of all staff to ensure their own personal and others compliance with Infection Control (including Hand Washing) Policies.

Risk Management:

In accordance with the Risk Management Policy, employees will participate, whenever required, with the risk management process. They will support line managers by attending mandatory and statutory training, completing incident/accident forms for every adverse event or near miss that occurs, report all defects and complaints, and communicate any dangerous situation to individuals potentially at risk.

Safeguarding Children and Adults

All employees have a duty to safeguard and promote the welfare of children and adults and are required to act in such a way that at all times safeguards their health and wellbeing. Familiarisation with and adherence to national and local safeguarding adults and children policies is an essential requirement upon all employees. Livewell Southwest has specific safeguarding policies and in addition, employees also have a responsibility to practice and work within the multi-agency policy developed by the Safeguarding Adults Board and the Safeguarding Children Board. Staff are also required to participate in related mandatory/statutory training.

Infection Control:

Livewell Southwest is determined to eradicate healthcare acquired infection and puts a great deal of emphasis on the responsibility of all staff to ensure their own personal and others compliance with Infection Control (including Hand Washing) Policies.

All staff must comply with infection control policies and guidance, attend relevant updates and report issues of concern to their immediate line manager (if no action or explanation received, then it is the individuals responsibility to escalate their concerns

Sustainability and climate change:

All staff are expected to take responsibility for the reduction of carbon emissions within their area of the organisation. In particular this may relate to reducing energy consumption, making low carbon travel choices, consideration of goods and services being purchased, and waste reduction.

Experience

Essential

• Good communication skills, written and verbal
• Good interpersonal skills
• Able to use own initiative
• Attention to detail
• Accuracy
• Good numeric ability

Desirable

• Knowledge of GDPR and its implications
• Experience of cash handling and completing daily ledgers
• Experience in a general dental practice or GP reception

Skills & Ability

Essential

• Ability to communicate verbally and in writing to a good level (face to face and over the telephone)
• Ability to prioritise own workload
• Ability to work effectively as part of a team
• Able to use own initiative and to know limitations of own role and knowledge
• Organised, efficient and accurate
• Flexible and adaptable willing to learn new skills

Qualifications

Essential

• Educated to Vocational Level 2 (NVQ 2) in Customer Services or Business Admin or equivalent level of qualifications or significant equivalent previous knowledge & experience
• Good general education to GCSE level or equivalent

Desirable

• Computer/Word processing qualifications

Knowledge

Essential

• Experience of working in a busy reception
• Experience of working in a small call centre
• Experience of working face to face with the public
• Local knowledge of the area

Desirable

• Basic dental knowledge, including terminology and abbreviations
• Understanding of GDPR

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Job responsibilities

Locality:

Mental Health and Wellbeing Services

Job Description

The post holder is required to discharge statutory duties under the Mental Health Act.

Job Title:

Approved Mental Health Professional (AMHP)

Pay Band:

Band 7 (AfC)

Base and Service:

Crownhill Court, Plymouth, Tailyour Road, Plymouth, PL5 6DH AMHP Duty Team; also includes the Joint Response Unit vehicle base from Crownhill Police Station.

24/7 working pattern.

+ home working (hybrid working)

Reports to (Line Manager):

A Mental Health Service Manager

Accountable to (Professionally/Managerially):

A Mental Health Service Manager

Dimensions and Context of Role:

Approved Mental Health Professionals carry out statutory assessments on behalf of the local authority under the Mental Health Act. The post holder will work within the AMHP team.

In addition to undertaking their specific statutory responsibilities under the Mental Health Act they will contribute to the overall work of the team (ie supporting people with complex mental health difficulties).

The role also contributes to the overall organisational remit of supporting people with complex mental health difficulties (eg. Care Act Assessments, Best Interest Assessments ect.).

Livewells AMHPs provide the mental health professional input to Plymouths Joint Response Unit (JRU) vehicle; this involves working (on a rota basis) alongside our Police colleagues during the evenings providing acute assessment and care and support to people experiencing mental health crisis in the community (responding in a marked response vehicle). The postholder will participate in the JRU rota and contribute to this innovative service.

There will be a requirement to work across a 24/7 shift pattern and will include taking part in an on-call rota.

Key Tasks and Responsibilities of the Post:

In addition to contributing to an AMHP duty rota undertaking Mental Health Act Assessments and associated duties and responsibilities, the post holder will also undertake AMHP statutory responsibilities in relation to: Nearest Relative issues; Community Treatment Orders; Guardianship Orders; and also completing and presenting Mental Health Tribunal Social Circumstances Reports.

The post holder will also undertake the Social Supervision role for people who are subject to conditional discharge from the MoJ.

The post holder will also contribute to the Joint Response Unit vehicle rota and work closely with our First Response Service and wider Livewell Services providing clinical advice, guidance, support and undertaking joint mental health crisis assessments.

Due to the nature of the AMHP role there is a need to work flexibly which may sometimes include working beyond normal working hours to complete MHAAs and occasional out of area working. There will be a requirement to work across a 24/7 shift pattern and being part of the on-call rota.

8. ADDITIONAL INFORMATION FOR ALL POSTS

The post holder is required to comply with all relevant policies and procedures pertinent to their post. Current versions can be found on the intranet or via your manager. The areas listed below are those Livewell Southwest currently places particular emphasis on. Failure to follow correct policies and procedures may result in disciplinary action.

8.1 Risk Management

In accordance with the Risk Management Strategy, employees will participate, whenever required, with the risk management process. They will support line managers by attending mandatory and statutory training, completing incident/accident forms for every adverse event or near miss that occurs, report all defects and complaints, and communicate any dangerous situation to individuals potentially at risk.

8.2 Health and Safety at Work

You must co-operate with those in authority and others in meeting the statutory requirements and in following policies and procedures. A copy of the Health and Safety Policy is available from the intranet or from the Risk Management Department.

You are reminded that in accordance with the Health and Safety at Work Act 1974 you have a duty to take reasonable care to avoid injury to yourself and to others affected by your work activities.

You will be notified where your post carries a requirement for immunisation.

You may be required to be able to undertake physical intervention training and participate in physical intervention as part of a physical intervention team and Basic Life Support (BLS).

8.3 Infection Control

Livewell Southwest is determined to eradicate healthcare-acquired infection and puts a great deal of emphasis on the responsibility of all staff to ensure their own personal and others compliance with Infection Control (including Hand Washing) Policies. All staff must comply with infection control policies and guidance, attend relevant updates and report issues of concern to their immediate line manager (if no action or explanation received, then it is the individuals responsibility to escalate their concerns to the Director of Operations or Chief Executives Office).

8.4 Safeguarding Children and Adults

All employees have a duty to safeguard and promote the welfare of children and adults and are required to act in such a way that at all times safeguards their health and wellbeing. Familiarisation with and adherence to national and local safeguarding adults and children policies is an essential requirement upon all employees. Livewell Southwest has specific safeguarding policies and in addition, employees also have a responsibility to practice and work within the multi-agency policy developed by the Safeguarding Adults Board and the Safeguarding Children Board. Staff are also required to participate in related mandatory/statutory training.

8.5 Research

For clinical posts at bands 5 and 6, there is an expectation that engagement in research will be part of this role. Therefore, an awareness of the value and relevance of research is expected and the post holder should either support existing research within their specialty area as appropriate or identify opportunities to raise awareness of research possibilities. For clinical posts at band 7 and above, the post holder will be required to actively participate in complex audits using research methodology, or participate as required in clinical trials or equipment testing, and will demonstrate high level involvement in local ongoing research projects.

8.6 Sustainability and climate change

All staff are expected to take responsibility for the reduction of carbon emissions within their area of the organisation. In particular this may relate to reducing energy consumption, making low carbon travel choices, consideration of goods and services being purchased, and waste reduction.

8.7 Other

This Job Description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and their manager. Job descriptions should be reviewed at least annually at the appraisal meeting.

The Working Time Regulations apply to all employees of Livewell Southwest. In particular, Livewell Southwest will not permit staff in all employments to work in excess of 48 hours in any one week except where there are exceptional service needs where an absolute limit of averaging over a reference period of 17 weeks would apply.

Livewell Southwest has adopted NO SMOKING and NO ALCOHOL policies for staff, which applies to all posts. Details of the policy are available on request and will be included in the statement of main terms and conditions of service of staff appointed.

Signature (manager): Gareth Benjamin Date: 19/08/2026

Qualifications

Essential

• Current professional registration with relevant professional body (occupational therapist, psychologist, nurse or social worker).
• Successful completion of AMHP training.
• Post approval training record (covering 18 hours for each 12 month approved).

Knowledge

Essential

• Knowledge of Mental Health legislation, codes of practice and other legislation.
• Knowledge of Mental Capacity Act legislation and Deprivation of Liberty Safeguards processes
• Knowledge of the Care Act.
• Knowledge and experience of evidence based interventions, risk assessment and crisis work.
• Knowledge of mental illness, disorder and psychiatric medication.
• Knowledge of drug and alcohol related issues.

Desirable

• Extensive knowledge of Mental Health legislation, codes of practice and other legislation associated with the role.

Experience

Essential

• Experience of coordinating and carrying out Mental Health Act Assessments in a range of settings.
• Experience of preparing and presenting social circumstances reports to MHRTs.
• Experience of carrying out assessments under the Mental Capacity Act.
• Experience of working in a mental health service and/or setting.
• Experience of working with a range of adults experiencing mental health crisis/difficulties.

Desirable

• Experience of the Social Supervision role.
• Experience of carrying out assessments under the Care Act framework.

Skills

Essential

• Excellent assessment skills.
• An ability to communicate effectively with a range of people, in a variety of situations and settings.
• Negotiation skills particularly with reference to reaching agreements with key partners, including the patient, medical practitioners and other providers, to secure safe alternatives to hospital admission.
• Report writing and ability to record accurate, concise and legally defensible records.
• Ability to work collaboratively with other colleagues and team members, towards the goals of the team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job responsibilities

The AFSS Admin Team provides central business support across a diverse range of community and specialist services within Livewell Southwest. As an Administrator, you will play an important role in ensuring services receive the administrative support they need to deliver high-quality care and support to patients and service users.

This is a varied and rewarding role where no two days are the same. You will support managers, clinical teams and wider services by coordinating administrative tasks, maintaining accurate records, processing information, responding to enquiries, arranging meetings and appointments, producing minutes, and ensuring key business processes run efficiently. You will also help maintain electronic and paper-based records, use a range of organisational systems, and provide professional support to colleagues across the directorate.

The AFSS Admin Team works across the directorate to provide flexible business support, meaning you will have opportunities to work with a variety of teams, develop new skills and gain a broad understanding of NHS community and specialist services. The role requires excellent organisational skills, attention to detail, and the ability to manage competing priorities while maintaining a high level of accuracy and confidentiality.

We are looking for someone who enjoys working with people, takes pride in delivering excellent customer service, and is confident using Microsoft Office and other electronic systems. You will need to be proactive, adaptable and able to work both independently and as part of a supportive team.

In return, you will join a friendly and welcoming team that values learning, development and continuous improvement. This role offers an excellent opportunity to build a career within NHS administration while making a meaningful contribution to services that support adults, frailty services and specialist care across Plymouth and beyond.

If you are organised, motivated, customer-focused and looking for an opportunity to develop your administrative career within a supportive NHS environment, we would love to hear from you

Experience

Essential

• Experience of working in an administrative environment using computerised data systems.
• Experience of team working

Desirable

• Experience of working in a health or social care office environment.

Knowledge

Essential

• Working knowledge of Microsoft Office including Word and Excel
• Good understanding of confidentiality

Desirable

• Knowledge of patient administration system
• Ability to use Business applications and patient record systems
• Understanding of Data Protection legislation

Skills

Essential

• Ability to communicate verbally and in writing to a good level (face to face and over the telephone)
• Ability to prioritise own workload
• Ability to work effectively as part of a team.
• Able to use own initiative and to know limitations of own role and knowledge
• Organised, efficient, and accurate
• Flexible and adaptable willing to learn new skills

Qualifications

Essential

• Educated to Vocational Level 2 (NVQ 2) in a relevant subject or equivalent level of qualifications or significant equivalent previous knowledge & experience
• Good general education to GCSE level or equivalent
• Intermediate word processing, Microsoft Office, Word and Excel

Desirable

• Computer/Word processing qualifications to NVQ II or equivalent
• ECDL

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Job responsibilities

**For Full JD please see attached documents

Provide strategic professional leadership across teams and services.

Lead workforce development strategy.

Design and deliver specialist education and training.

Create a high-performance, psychologically safe culture aligned with organisational values.

Promote the workplace as a learning environment, promoting learning opportunities for all staff and encourage enquiry both within and external to the team/organisation.

Influence senior stakeholders including Executive Directors and system partners.

Contribute to a safe working environment for both the person, carer and staff.

Organise meetings/groups to support clinical work and CPD.

Practice autonomously, demonstrating a self-directed approach to the delivery of high quality, safe and effective care within the context of a multi-disciplinary team.

The post holder will ensure that personal practice and the practice of those s/he supervises adheres to relevant Codes of Conduct, legislation and policies and procedures.

Work with the Executive Directors and Clinical Director to deliver the clinical standards, clinical quality objectives and priorities, in partnership promoting a service model which is clinically led and operationally supported.

Contribute to enabling other staff, service users and carers from diverse backgrounds to flourish by working to create a psychologically safe environment.

Contribute to service line financial planning and resource allocation decisions.

Lead on identifying efficiency, productivity and value-based care opportunities. As a senior leader in the service, we expect you to contribute to maintaining the financial viability of the service including where necessary looking at efficiencies and income generation.

Ensure that the service delivers evidence-based practice interventions within budget, and to have joint responsibility with professional and managerial peers to maintain a healthy budget on a consistent basis.

Have a personal duty of care to ensure all equipment is used safely and effectively, following manufacturers instructions, immediately reporting any defects in accordance with local procedures. To be mindful to the overall environment reporting appropriately all health and safety concerns.

In the absence of suitable materials to develop resources such as information leaflets, pathways, self-help booklets, assessment forms, clinical tools and guidelines to support such service practice development.

Provide strategic oversight of clinical governance, quality and safety across the service.

Lead serious incident reviews and organisational learning.

Liaise with MHA office to ensure all paperwork related to a patients detention under the MHA (1983) is up to date, correct and reflects their current legal status.

Engage in CPD in line with requirements for AC/RC role and Professional registration.

Actively participate in development activities including appraisal, clinical supervision and peer review of own practice.

Practice effective time management to respond to competing priorities, balancing a clinical caseload and other responsibilities such as team education, service development and research.

Provide clinical leadership to ensure effective MDT based practice leading to sustainable, safe and effective service delivery.

Responsible for documenting plans of care and for ensuring that plans remain current and ensuring high standards of record keeping.

Seek support and advice from senior clinicians in respect of issues or challenges with individual patients.

Ensure compliance with regulatory standards (CQC, NICE) at service and system level.

Exercise full Responsible Clinician duties with authority over complex, high-risk and high-profile cases.

Lead on reducing admissions, improving flow and developing alternatives to inpatient care.

Drive patient-centred innovation and co-production approaches.

Demonstrate the eight core competencies of an Approved Clinician and exercise the role of Responsible Clinician adhering to the MHA and MHA Code of Practice.

Making highly skilled evaluations and decisions about treatment options, taking into consideration both theoretical and therapeutic models, and factors concerning historical and developmental processes that have shaped the individual, family, or group.

Contributing to decisions about admission to other services through the completion of pre-admission assessments. This includes reducing the risk of admission through crisis care offers, responding to risk proactively to reduce hospital attendance and reviewing clinical risk formulation to manage patients safely in the community.

Provide expert testimony at tribunals and courts as a senior authoritative voice.

Provision of statutory reports as and when required.

Exercise all responsibilities in statutory decision making in regard to patient care.

Identify patients that may require Mental Health Act Assessment and coordinate assessments.

Provide advanced specialist and highly expert advice, guidance and consultation contributing directly to clients diagnosis, formulation, and intervention plan.

Assess health care needs, based on highly developed skills and knowledge.

Plan and coordinate the physical healthcare needs of patients.

Plan, develop and manage specialist packages of care, using PCF.

Draw on a diverse range of knowledge in making decisions to determine evidence-based therapeutic interventions.

Provide highly specialist advanced practice level contribution to risk assessment, risk management and the development of multidisciplinary treatment plans and take responsibility for ensuring necessary documentation is completed as a means to improve health, safety and improve practice.

Use professional judgement in managing highly complex and unpredictable care events and capture the learning from these experiences.

Lead formal MDT reviews for patients and lead/contribute when necessary to multi-disciplinary and agency meetings.

Support service users to make informed choices about their plan of care.

Ensure that health promotion and prevention activities factor in an individuals plan of care.

Identify, minimise and report risks of danger, harm or abuse.

Responsible for ensuring the delivery of high standards of care through employing appropriate clinical governance frameworks.

Share information relating to assessment and care plans with clients, carers and families in a responsive, empathic manner.

Ensure a safety culture which assures adherence to organisations values.

Providing an evidence-based treatment pathway for Adults of Working Age.

Ensure that all services provided are acceptable and accessible to the diverse communities which make up the clients of this service.

Ensuring an equitable service which meets patients needs and develop additional treatment packages within the treatment strategy to meet those needs.

Where decisions need to be made about psychotropic medication outside the competency of the post holder, this should be referred to a medical Approved Clinician (AC) who will assume responsibility for that decision in collaboration with the Responsible Clinician (RC) or to another appropriately competent prescriber.

Support the Medical Director, senior managers and directorate manager on information to assure that learning arises from patient feedback, compliments, complaints, concerns and untoward incidents.

Responsibility for implementation of policy and/or service developments.

Lead major service transformation programmes across recovery services.

Shape and implement Trust and system-wide strategy aligned with NHS priorities.

Influence Integrated Care System (ICS), commissioners and regional partners.

Develop new models of care and pathways beyond the organisation.

Contributing to the development and implementation of evidence-based protocols, documentation processes, standards, policies and clinical guidelines.

Use expert knowledge to inform and develop treatment protocols.

As a Consultant level senior staff, the post holder will contribute to organisational strategies and policies and implement the organisational systems.

Undertake research and development activities within the recovery services and MPAC role.

Regularly undertakes audit activities.

Where possible, clinical practice is based upon research evidence and disseminated to other staff.

Evaluate information and make appropriate judgements regarding its appropriateness for integration into practice.

Post holder to provide advice, consultation and assessment across the organisation.

Continually evaluate/audit ones own practice and that of others.

Review decisions made concerning seclusion and long-term segregation of those detained in hospital, reconciling inter and intra professional differences of opinion, judgements on complex clinical issues.

Promote and provide evidence of assurance of a learning environment culture, which can evidence implementation of national and local recommendations.

Promote and engage in a positive, open and transparent culture, to support and enable the delivery of Livewell Southwest Strategic Objectives. This will include coaching as a senior clinician.

Provide a strategic response and contribution to the development of procedures, monitor compliance, and provide service line assurance that clinical standards are being met in mental health practice. This will include advising on remedial action should standards not be being achieved consistently.

Contribute to the development, delivery and evaluation of the strategic objectives, to ensure that services are patient-centred and accessible.

Ensure that any complaints and significant events are investigated in full, preparing detailed reports with action plans in liaison with Patient Safety Team, Directorate Managers or Heads of Service.

Qualifications

Essential

• Educated to master's level or significant relevant experience in relevant topic
• Postgraduate training to doctoral level (or equivalent), with substantial relevant experience in clinical, counselling, or forensic psychology as recognised by the BPS; or additional postdoctoral training in one or more specialist areas.
• Current professional registration
• Evidence of continued personal development.
• Trained in clinical supervision and the supervision of doctoral trainees

Desirable

• Trained in care co-ordination
• Registration with BPS
• Evidence of senior leadership training or equivalent experience
• Independent and supplementary prescribing qualification
• Trained and registered as an Approved Clinician
• Full and active Responsible Clinician qualification

Knowledge

Essential

• Expert knowledge in mental state and/or physical examination and assessment
• Extensive knowledge of current issues relating to health needs of patients in the field of practice, regionally and nationally
• To have an applied working knowledge of Mental Health Legislation, related codes of practice and national and local policy and guidance including MHA/MCA and associated guidance (NICE) and national policy.
• Advanced knowledge in the psycho-social treatment. Highly developed knowledge of the care of difficult to treat groups e.g. dual diagnoses, additional disabilities or severely challenging behaviour. forensic MH patients, including theory, evidence based and application of such knowledge.
• Advanced knowledge of cultural and diversity issues related to the assessment and treatment of good quality MH care.
• Audit and research methodology
• Detailed understanding of Safeguarding and its application in practice.
• Clinical Risk Assessment and Management and its application in practice.
• Understanding of psychological models of care and treatment (depending on specialist area)
• Knowledge and theory of clinical leadership.
• Knowledge and skills of Clinical Governance and the Quality Improvement agenda
• Demonstrate evidence of leading clinical strategic change initiatives
• Evidence of previous / current advanced clinical practice in Community mental health Service.

Desirable

• Post qualification training, e.g.: Complex trauma
• Structured clinical judgment risk assessment.
• Assessment & treatment of offending behaviours, MH law
• Significant experience in Transforming Care and Quality Improvement in this strategic direction of national policy.
• Experience of organisational change management and fostering a culture of patient safety
• Demonstrate awareness and knowledge of wider patient experience agenda.

Experience

Essential

• Experience of working as an AC to meet the requirements for accreditation via the portfolio route.
• Extensive experience working with patients with complex needs in the specialist field
• Extensive experience working with patients who display risk behaviours
• Clinical risk assessment and management and its application in practice
• Demonstration of using expert practice in a governed therapy/advanced clinical qualification
• Demonstration of advanced transformational leadership knowledge, skills and competencies
• Able to demonstrate having worked in an autonomous expert role utilising clinical assessment skills in highly complex situations
• Extensive experience in leading MDT/risk and other forms of meetings
• Extensive experience of working as a senior practitioner across a range of mental health settings.
• Experience of taking full clinical responsibility for patients / service users as an AC with a range of serious mental health problems within the context of multidisciplinary care including those with personality disorder / complex trauma.
• Experience of working with a wide variety of patients / service users presenting problems that reflect the full range of clinical severity, including maintaining a high degree of professionalism in the face of highly emotive and distressing problems, verbal abuse and the threat of physical abuse.
• Significant experience and expertise in the training of others.
• Significant experience in providing supervision and consultations to staff using a range of clinical models.
• Quality improvement activities
• Have engaged in research and clinical audit activity
• Designed and delivered teaching or education packages to patients, carers and health care staff
• Detailed knowledge of policy, learning disability, mental health and substance misuse Care co-ordination experience

Desirable

• Experience of representing the organisation/professional regionally/nationally
• Recognised locally / nationally and have a proven track record of work and expertise within your field of practice and specifically with this population. This will be evidenced by roles held (including voluntary positions), publications, teaching and links to professional and special interest groups.

Specific Skills

Essential

• Expertise in the assessment of mental health including a bio-psycho-social-cultural; approach.
• Ability to understand and assess a range of clinical risk issues with specific focus on risk of violence to others and risk of deliberate self-harm.
• Expert knowledge/awareness of relevant MH, MCA & DOLS legislation.
• Expertise in understanding the care coordination process alongside coordinating complex care packages.
• Communicate highly complex, highly sensitive and highly contentious information effectively, to a wide range of people
• Undertake complex multiagency working and liaise with multiple systems
• Ability to work within a team and when appropriate lead a team as well as work independently.
• To be able to produce highly complex written information in a variety of formats (e.g., letters, reports) to a range of audiences (patient, family, courts)
• Ability to interpret and analyse a range of highly complex data and highly risk information in order to identify a range of solutions to complex clinical or organisational problems.
• Experience in managing a complex caseload.
• Ability to assume leadership responsibilities alongside ability to lead cultural and organisational improvement.
• Well-developed prioritisation, planning and negotiation skills to manage team and caseload needs

Additional Requirements

Essential

• Able to work in accordance with the organisations Values and Behaviours.
• As well as being able to demonstrate respect and compassion, build trust, remain responsive, listen.
• Lead with positivity and dignity, support, engage and encourage others. Value learning and innovation.
• Able to engage with vulnerable people and work effectively in highly distressing and challenging circumstances.
• Able to work flexibly and co-operatively as part of a team
• Able to use own initiative and make decisions independently
• Committed to continual quality and service improvement
• Self-aware and committed to professional and personal development.
• Able to accept and respond positively to feedback from supervision
• Ability to travel independently in accordance with Trust policies and service need.
• This post is subject to a satisfactory Disclosure and Barring Service check.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job responsibilities

1. To ensure that the ECT Suite is appropriately prepared.

2. To ensure that all the equipment used during treatment has been checked and are in good working order.

3. To check that the waiting area is comfortable and private, and that a television and/ or music is available to promote a relaxed environment, if desired.

4. To ensure that oxygen, suction and medical/ surgical supplies are available for use during treatment.

5. To check that the patient’s consent form has been correctly completed and care plan is in place. That it complies with Mental Health Act requirements. To ensure the ECT care package is collated and correct, ready for use in each session.

6. To ensure that the patients’ medical notes are available on the ward during treatment, if indicated.

7. To check the patients name against his/ her identity band.

8. To ensure that the patient’s privacy and dignity is maintained at all times.

9. To ensure that the patient has been ‘nil by mouth’ for the period stated by the Anaesthetist prior to treatment, in conjunction with ECT care guidelines.

10.To adhere and complete all relevant documentation.

11.To ensure that accurate records of the patients treatment are up-to date and reflective of the treatment session.

12.To be responsible for the emergency and resuscitation equipment. To ensure it is maintained and in good working order.

13.To liaise between ward, community and medical staff.

14.To be a point of contact for ECTAS and ensure all ECTAS standards are delivered.

15.To assist in audit in relation to all aspects of ECT.

16.To be responsible for providing relevant documentation to ECTAS and Livewell Southwest.

17.Assist in the induction of all ECT staff.

18.Ensure that patients attending for ECT (and their relatives, careers where appropriate) receive information to their needs.

19.To practice in a manner consistent with the principles and standards of the service ensuring that national and local policies and guidelines are observed.

20.To ensure that the patient is fully informed about the rationale for their treatment and is involved in the implementation and evaluation of their treatment.

21.To provide support to patients following their prescribed treatment including supporting physical health and being able to recognise possible signs of decline in physical health and act accordingly.

22.Offer company and conversation both pre and post treatment if required, support patients to maintain and access a good food and fluid intake post treatment.

23.To complete all ECT checks prior to administration of ECT.

24.To work collaboratively with all disciplines and agencies involved in the ECT, acting as a resource for staff, patients, carers and relatives in relation to these services.

25.To participate in working groups as required.

26.To participate in Appraisal and Line Management.

Participate in service governance initiatives including audit, evaluation and reviews of the services.

Experience

Essential

• Have competent level of training and experience in airway management and recovery procedures
• A minimum of one years experience of working in a Mental Health setting

Desirable

• Experience of working in a variety of Mental Health settings
• Acute Mental Health experience
• within an NHS type setting
• Working in a MDT
• Experience of emotional distress
• Experience of mental health services

Skills

Essential

• Communication skills
• Leadership skills
• Team work Skills
• Able to take charge
• Administration skills
• Computer skills
• Interpersonal skills
• Supervision of Junior staff
• Prioritising
• Regular training in Basic and Immediate Life Support to meet requirement of local protocols.
• Dependable, reliable and flexible working ability
• Responsible and self-motivated
• Able to manage own stress and recognise / support stress in others
• Flexible and approachable
• Ability to reflect constructively on practice
• Relate well to senior and junior staff

Desirable

• Specialist Counselling Skills
• Knowledge of ECT
• Willingness to participate in Teaching activity
• Interest in development opportunities
• Good team player

Qualifications

Essential

• Vocational Qualification Level III in Healthcare or able to demonstrate the ability, skills and knowledge to work at this level
• Effective Communication Skills
• Ability to contribute to the process of and the delivery of high standard of care as planned in care programme
• Team working skills
• Ability to participate in activities with patients

Desirable

• Record keeping skills
• Ability to work with minimum of supervision
• Time Management
• Computer skills

Knowledge

Essential

• Mental Health Act 1983
• Confidentiality
• Statutory requirements
• Networking with other agencies
• Ethical issues in relation to Mental Health

Desirable

• Knowledge of up to date ECT Guidelines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Job responsibilities

4. MAIN DUTIES/RESPONSIBILITIES

Carry out specialist one-to-one and group interventions for behaviour change

Liaise with partners to help reach target populations and communities.

Actively seek out Hard to Reach populations and help them to engage in health lifestyle initiatives.

Actively seek out Livewell Southwest teams who would benefit from Wellbeing training and who can help deliver brief interventions and referral to the Wellbeing Team.

Income generate through training programmes and explore other areas for income generation.

Contribute at network meetings and team events.

Monitor and evaluate outcomes through specified processes, procedures and systems.

Give feedback on performance and local intelligence to lead manager and head of service.

Ensure that all stakeholders receive up-to-date information on a wide range of health improvement topics.

Develop, promote and co-ordinate health activities and other community engagement events to deliver health promotion and brief interventions- signposting into the One You service or partner services such as Plymouth Alliance and Wellbeing Hubs.

Contribute to the communications and marketing strategy

Develop resources.

Develop and deliver training programmes

Contribute to research and development

Act as a Health Champion, Making Every Contact Count.

Be up-to-date with a range of health improvement topics through competency based learning.

4.1 Responsibility for People Management

The post holder will be responsible for the induction of new team members.

The post holder will be responsible for the line management of junior staff, providing day-to-day management and supervision, absence management and appraisal.

The post holder will be responsible for ensuring that clinics run smoothly.

The post holder will be responsible for the delivery of training to groups of people.

4.2 Responsibility for financial and/or physical resources

Collect data regarding purchasing and invoicing to support managers budgetary requirements.

Responsible for stock control and security as appropriate. e.g. training resources, nicotine replacement Therapy.

4.3 Responsibility for administration

Ensure records are up-to-date and stored as per record keeping policy.

Responsible for developing training packs, presentation, leaflets and hand-outs.

4.4 Responsibility for people who use our services

Responsible for giving advice and support to members of the public over the phone, face-to-face and digitally.

Responsible for case load management.

Required to attend external events, speaking to members of the public or event administration.

May be required to present information at steering groups, forums, events, seminars and conferences.

4.5 Responsibility for implementation of policy and/or service developments

The post holder will contribute to service development and implement changes to established working processes as appropriate.

The post holder may be responsible for writing policies, procedures and guidance documents.

4.6 Other Responsibilities

Share all data collection with Business Hub for data analysis, performance and audit purposes,

5. COMMUNICATIONS AND RELATIONSHIPS

The post holder will interact with the general public, work colleagues, external stakeholders, Livewell Southwest employees at a variety of venues and workplaces.

Design and produce health promotion displays, presentations and publicity.

Establish, maintain, and seek opportunities to promote effective channels of communication across LSW and the wider community.

Market and promote the One You branding and underpinning health improvement messages with a particular focus on priority areas.

Seek opportunities to raise awareness of health, promoting message through the Comms team and wider partners.

6. PHYSICAL DEMANDS OF THE JOB

This section should describe the nature, level, frequency and duration of the physical effort (sustained effort at a similar level or sudden explosive effort) required for the job. It takes account of any circumstances that may affect the degree of effort required, such as working in an awkward position or confined space. The physical skills required in the job should also be described e.g. requirements for speed and accuracy, keyboard, driving skills etc.

There is likely to be frequent sitting and standing.

Frequent effort to lift and manual handing of equipment.

Keyboard work will be used throughout the working day

The post holder will be required to maintain competencies relevant to the role.

Some training may inflame emotions e.g., Suicide Prevention and Mental Health First Aid. The post holder may need to seek support from colleagues or line manager on such occasions.

The post holder will use VDU for high proportion of time. However, all staff will be entitled to a workstation assessment and VDU check.

The post holder will be required to work across a range of different community and health care settings.

The service requires cover between 0800-1800 therefore some flexibility of working hours will be required to ensure the service is always covered. There will be some evening and weekend requirement.

7. ADDITIONAL INFORMATION FOR ALL POSTS

The post holder is required to comply with all relevant policies and procedures pertinent to their post. Current versions can be found on the intranet or via your manager. The areas listed below are those Livewell Southwest currently places particular emphasis on. Failure to follow correct policies and procedures may result in disciplinary action.

7.1 Risk Management

In accordance with the Risk Management Strategy, employees will participate, whenever required, with the risk management process. They will support line managers by attending mandatory and statutory training, completing incident/accident forms for every adverse event or near miss that occurs, report all defects and complaints, and communicate any dangerous situation to individuals potentially at risk.

7.2 Health and Safety at Work

You must co-operate with those in authority and others in meeting the statutory requirements and in following policies and procedures. A copy of the Health and Safety Policy is available from the intranet or from the Risk Management Department.

You are reminded that in accordance with the Health and Safety at Work Act 1974 you have a duty to take reasonable care to avoid injury to yourself and to others affected by your work activities.

You will be notified where your post carries a requirement for immunisation.

You may be required to be able to undertake physical intervention training and participate in physical intervention as part of a physical intervention team and Basic Life Support (BLS).

7.3 Infection Control

Livewell Southwest is determined to eradicate healthcare-acquired infection and puts a great deal of emphasis on the responsibility of all staff to ensure their own personal and others compliance with Infection Control (including Hand Washing) Policies. All staff must comply with infection control policies and guidance, attend relevant updates and report issues of concern to their immediate line manager (if no action or explanation received, then it is the individuals responsibility to escalate their concerns to the Director of Operations or Chief Executives Office).

7.4 Safeguarding Children and Adults

All employees have a duty to safeguard and promote the welfare of children and adults and are required to act in such a way that at all times safeguards their health and wellbeing. Familiarisation with and adherence to national and local safeguarding adults and children policies is an essential requirement upon all employees. Livewell Southwest has specific safeguarding policies and in addition, employees also have a responsibility to practice and work within the multi-agency policy developed by the Safeguarding Adults Board and the Safeguarding Children Board. Staff are also required to participate in related mandatory/statutory training.

7.5 Research

For clinical posts at bands 5 and 6, there is an expectation that engagement in research will be part of this role. Therefore, an awareness of the value and relevance of research is expected and the post holder should either support existing research within their specialty area as appropriate or identify opportunities to raise awareness of research possibilities. For clinical posts at band 7 and above, the post holder will be required to actively participate in complex audits using research methodology, or participate as required in clinical trials or equipment testing, and will demonstrate high level involvement in local ongoing research projects.

7.6 Sustainability and climate change

All staff are expected to take responsibility for the reduction of carbon emissions within their area of the organisation. In particular this may relate to reducing energy consumption, making low carbon travel choices, consideration of goods and services being purchased, and waste reduction.

7.7 Other

This Job Description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and their manager. Job descriptions should be reviewed at least annually at the appraisal meeting.

Please see supporting information for full Job Description and Person Specification.

Qualifications

Essential

• Knowledge of public health/health improvement, acquired through training, extended courses and experience to degree level equivalent
• Evidence of relevant professional registration; eg NMC/HCPC/SW England
• Evidence of continuing professional/personal development in health improvements/ behaviour change/public health.
• Evidence of competency in IT skills/ECDL or equivalent

Desirable

• Has achieved the NCSCT Stop Smoking Practitioner qualification.
• Health promotion certificates such as Brief Interventions for Alcohol, Mental Health First Aid. Applied Suicide Intervention Skills Training(ASIST)
• Training Qualification
• Motivational Interviewing qualification
• Student Nurse Assessor/Supervisor qualification

Knowledge

Essential

• Knowledge and understanding of mental health issues/diagnosis and the effect on the individual, this includes impact to their physical health
• Knowledge and understanding of the psychology of behaviour change
• Knowledge of the benefits of health improvement interventions
• Understanding of determinants of health and health inequalities

Desirable

• Knowledge of social marketing and health needs assessment
• Knowledge of monitoring and evaluation methodology
• Understanding and commitment to Community Development approaches

Specific Skills

Essential

• Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.
• Able to work out of hours with notice e.g. evenings and weekends
• Ability to work both autonomously and as part of a team and manage own caseload

Experience

Essential

• Relevant experience of working in the community and/or public health setting and/or health promotion
• Experience of delivering and supporting health promotion initiatives
• Experience of motivating participants to effect behaviour change
• Experience of working with a wide range of people and groups using a strength based approach
• Experience of working with statutory, public and voluntary sector bodies
• Experience of delivering training to a varied group of delegates.

Desirable

• Relevant experience of working with individuals with mental health issues
• Group work leadership and facilitation skills
• Multimedia communication, marketing and presentation skills.
• Experience of managing a caseload
• Training skills including training needs analysis and evaluation.
• Demonstrate project planning and management skills/experience including monitoring and evaluation of projects
• Student Nurse Mentorship

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job responsibilities

The successful applicant will work as an autonomous specialist dietitian across the Eating Disorder Pathway within ED-ITT, EDS and providing consultation to the NRMC. The role will span varying degrees of risk including those who present with complex mental health and medical needs, including risk of rapid physical deterioration, refeeding complications and mortality.

The role spans both direct clinical intervention and wider service-level consultation.The selected applicant will work collaboratively within a multidisciplinary team (MDT) alongside psychiatry, psychology, nursing, occupational therapy, health care assistants, GPs with specialist interests and other allied health professionals, contributing to integrated risk management and coordinated care planning across services.

As the lead for dietetics, the applicant will hold professional responsibility for dietetic practice within the service, acting as the key source of specialist dietetic expertise and guidance. The role includes contributing to policy development, care pathways, service improvement initiatives, clinical governance processes and implementation of evidence-based practice in line with national standards and eating disorder guidance.

The post holder will be expected to exercise a high level of clinical judgement, autonomy and decision-making in situations where there may be conflicting clinical priorities, high levels of risk and complex ethical considerations.

The role will involve delivering training, supervision and consultation to other professionals to improve understanding and management of nutritional risk and eating disorders across the wider system. There is an expectation that the postholder will lead on this training.

The post holder will maintain accurate clinical documentation, outcome monitoring and risk assessments, and contribute to audit, quality improvement and service evaluation activities.

Please refer to supporting documentation for full job description.

Qualifications

Essential

• BSc in Human Nutrition and Dietetics or related qualification.
• Significant relevant experience and/ or evidence of MSc level study in a relevant area.
• Professional/Clinical knowledge acquired through degree plus specialist dietetic training to post graduate diploma level or equivalent plus significant, relevant experience.
• HCPC Registration
• Evidence of on-going professional
• development
• Member of British Dietetic Association

Desirable

• PENG clinical update.
• A teaching qualification or experience of teaching groups.
• Certification of insertion of NG tubes.

Skills

Essential

• An ability to be able to use highly developed interpersonal and communication skills to impact on the behaviour and views of clients with severely challenging, often life threatening behaviours on a frequent basis.
• Demonstrate a high level of empathy, self- awareness and emotional resilience having to cope with emotionally demanding situations on a frequent basis.
• Able to use advanced analytical skills and to concentrate for prolonged periods during emotive and stressful situations.
• Ability to demonstrate a high level of time management and organisational skills.
• Able to work within codes of practice of HCPC, Occupational Standards, British Dietetic Association (BDA) and policies and procedures.
• Highly specialist skills demonstrating varied comprehensive clinical experience in order to deliver best practice for a range of complex conditions.
• Ability to undertake dietetic assessments, including assessing for refeeding risk, as well as offer treatment and intervention.
• Ability to obtain information from those who are ambivalent to change, or do not wish to share their intake or engagement with compensatory behaviours.
• Ability to compassionately, challenge information provided that does not appear accurate.
• Ability to work across multiple services.
• An effective team worker who is empathetic and approachable
• Proactive, with an ability to set up new initiatives.
• Flexible regarding duties and ability to cope with change.

Desirable

• Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.

Experience

Essential

• Experience of working with those who suffer from eating disorders and or disordered eating, with various physical and psychological risks.
• Experience of working in a community eating disorder service.
• Experience of working with those who do not wish to have treatment.
• Experience of working with those who are at high risk of refeeding syndrome.
• Experience of working with those who are at high risk of an admission to either a medical or psychiatric Hospital secondary to their eating difficulties.
• Experience of working with those who are highly distressed.
• Experience of providing consultation and advice to the multi-disciplinary team.
• Varied and comprehensive post-graduate clinical experience across a range of clinical areas, including enteral feeding.
• Senior level experience of working in a multi-disciplinary team.
• Experience of delivering in-service training.
• Experience of interpreting and acting on complex clinical information including anthropometry, biochemistry,
• pharmacology and medical history to make decisions about client care.
• Evidence of active participation in audit activities in dietetic practice.
• Experience of dealing with distressed clients, carers or colleagues.
• Experience and competence in negotiating and recording aims of treatment and agreeing a plan of action with; client/relatives/carers/medical staff.

Desirable

• Experience of leading and developing new initiatives/ services.
• Competence and experience in advanced
• communication skills including negotiation, motivational interviewing and evoking behavioural change in complex cases.
• Experience of working in a mental health unit/ ward/eating disorder unit.
• Experience and evidence of developing evidence based literature, guidelines and protocols for a range of more complex needs for a wide range of people e.g. clients with Mental Illness or neurological impairment, carers, general public and
• healthcare workers.

Knowledge

Essential

• Demonstrate specialist knowledge of Best Dietetic Practice in the treatment or management of nutritional needs.
• Evidence of an accurate up to date portfolio in order to demonstrate Continued Professional Development (CPD) lifelong learning and skills of reflective practice.
• Ability to deliver best practice for a range of more complex clinical conditions.
• Knowledge of Eating Disorders.
• Knowledge of MEEDS.

Desirable

• Membership of Specialist Interest
• Group.
• Knowledge of different mental health illnesses, the risks and treatment interventions.
• Knowledge of legislation that supports the rights of those with mental health illnesses such as Mental Health and Mental Capacity Act.
• Knowledge of the impact of trauma.
• Knowledge of how to use system one.
• Knowledge of the personalised care framework.
• Knowledge of the cycle of change.
• Knowledge of how to respond appropriately to physical and psychological risks, specific to eating disorders.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job responsibilities

JOB PURPOSE

The role will support the care of those patients who are:

Referred into the team by internal services, GP surgeries for support with their mental health, to provide signposting.

The role will offer mental state monitoring and risk assessment.

The role will provide a range of brief psychotherapeutic and social interventions, appropriate to the band of the role, for people experiencing mental health difficulties. via telephone or video call, occasionally face to face visits where this is deemed as the only appropriate medium.

The role involves working with people experiencing mental health concerns / complex emotional needs via a number of different means i.e. face-to-face, telephone and/or video call.

The role will also include an effective working knowledge of the voluntary sector as well as an understanding of the needs of carers and family.

The role will require working collaboratively with key partner organisations, service users, carers, clinicians and other practitioners within a multi-disciplinary team in delivering services.

There is a requirement for substantial periods of concentration and sitting and accurate and timely record keeping.

3. SCOPE AND RANGE

For people experiencing a mental health crisis, Video/Tele-coaches Intervention Practitioners will provide:

Mental state assessments

Clinical risk assessments

Clinical formulations

A range of recovery focussed interventions.

Validation and de-escalation of crisis

Distress tolerance and emotional regulation strategies

Brief psychological interventions to people experiencing fluctuation in their mental health state.

Consultation and advice to carers and families and other agencies to enable them to effectively support service users.

Effective liaison with other parts of the mental health pathway and partner agencies

Effective signposting and advice

4. MAIN DUTIES/RESPONSIBILITIES

Communication and Working Relationship Skills

Provide complex and sensitive information to a wide range of internal and external stakeholders (users of services, carers, multi-disciplinary staff, and other statutory / non statutory services).

Contribute to the safe and effective day to day operations of the service managing clinical enquires.

Provide a high standard of written and verbal communication that is clear and in line with local guidance.

Role model effective communication: demonstrating empathy, respect, compassion and hope where there may be barriers to understanding.

Communicate information in a way that makes it relevant and understandable in line with operational guidance e.g., SBAR.

Maintain professional relationships with all colleagues to ensure professional standards are met.

Promote a culture that incorporates Trust values and is recovery focused.

Provide consultation and advice to the service users support network.

Analytical and Judgement Skills

Undertake clinical risk assessments, based on latest empirical evidence and compliant with local policies / procedures.

Reporting of exceptions, complaints and gaps in service

Assist in data collection for the on-going evaluation of the service.

Assist in Promotion of the Service locally and nationally as appropriate.

Act as the persons and their carers / familys advocate

Incident reporting - To report any incidents of harm or near miss in line with the Trusts incident reporting policy supporting appropriate actions are taken to reduce the risk of reoccurrence.

To assist with ensuring day to day practice reflects the highest standards of governance, clinical effectiveness, safety and person experience.

To be aware of the responsibility of all employees to maintain a safe and healthy environment.

To comply at all times with the Trusts Safer Governance related policies

Seek advice and support from senior colleagues/line manager whenever necessary.

Planning and Organisational Skills

Ensure good documentation is provided and entered within the appropriate systems of record sharing.

Liaise with other key stakeholders to ensure that effective and timely care is provided.

Co-ordinate any agreed lone working arrangements

To manage own diary to ensure that all components of the role are given equal attention and prioritised as required.

To rebook appointments electronically in line with guidelines for managing waiting lists.

Responsibility for Persons Care, Treatment and Therapy

Ensure that individual episodes of care are delivered in a timely, effective and integrated manner.

To attend Clinical Team Meetings and share relevant information with the clinical team.

Promote a recovery model that empowers persons, carers and relatives to be at the forefront of decision making, owning their packages of care / treatment.

Create, implement and update care plans and risk assessments as required.

Champion persons rights and service users including dignity, equality, diversity, choice and respect.

Provide advice and guidance regarding mental health problems.

Share clinical information on individuals coming into contact with Police Officers, as per agreed information sharing protocol under guidance from senior staff.

Request information on specific individuals from Police Officers as per information sharing protocol.

Promoting and safeguarding the welfare of children, young people and vulnerable adults

Implementation of NICE guidance and other statutory / best practice guidelines (if appropriate) under guidance from senior staff

To maintain up to date knowledge of legislation, national and local policies and issues in relation to service provision

Responsibility for Policy and Service Development Implementation

Participate in programmes of audit and research within the team as agreed, implementing the findings.

Contribute to clinical governance arrangements in order to ensure the quality of the service provided.

Involvement in the development of local systems and process that ensure the implementation of Trust policies.

To monitor waiting lists and ensure the team managers are aware of potential breeches in a timely manner.

Responsibility for Finance, Equipment and Other Resources

The post holder does not have financial responsibility for budgetary management.

It is the individual post holders responsibility to manage organisational resources efficiently and to suggest efficiency savings to line management as they arise.

The post holder has the responsibility to maintain the safekeeping of the organisations property.

Responsibility for Human Resources, e.g., Supervision, Training, HR Advice and Management

Supervise and support junior staff with guidance from senior staff.

Monitor practice and development of junior staff as appropriate reporting to supervisory staff.

Assist in induction of staff.

As required by the Clinical Leads, conduct appraisal and performance management of junior staff

Provision of day-to-day management supervision

Demonstrate and role model excellent clinical leadership skills.

Ensure that core training is maintained.

Ensure participation in the teams compliance with CQC standards as directed by clinical lead.

Responsibility for Information Resources and Administrative Duties

Ensure information resources are used to maintain knowledge of Trust, Directorate and Team priorities and safety initiatives.

Maintain up to date clinical records in a timely and accurate manner.

Ensure information is shared with key stakeholders and other agencies in a secure manner.

Responsibility for Research and Development

Participate in research and development.

Freedom to Act

To participate in regular supervision in accordance with good practice guidelines and Trust policy.

Work without direct management and take accountability for your own actions.

When tasks are delegated, ensure that the person you have delegated these tasks to is appropriately skilled to do so.

Work within the operational policies and service specifications of the team.

Work without direct supervision to deliver interventions via telephone and/or video call under direction of practice leads.

Any Other Specific Tasks Required

To participate in LW's annual Appraisal process.

To attend all relevant mandatory training as and when required to do so.

Work cooperatively with staff colleagues ensuring a no hands off approach.

Ensure that you remain professionally competent.

This is not an exhaustive list of duties / responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with the clinical lead.

Please see full job description and person specification attached for more details

Specific skills

Essential

• Excellent communication skills including the ability to engage with users of services experiencing a wide range of complex mental health presentations.
• Ability to form positive therapeutic relationships with users of services, carers and other professional bodies.
• Ability to assess situations, make decisions, co-ordinate and organise appropriate responses.
• Assessment, planning, and evaluation of mental health difficulties.
• Able to risk assess.
• Ability to work without direct supervision.
• Experience in applying psychologically informed interventions.
• Able to demonstrate commitment to high quality care and service provision.
• Able to prioritise work to reflect changing needs.
• Ability to manage own time.
• Ability to work flexibly.
• Standard typing and IT skills.
• Successful completion of Health Screening.

Desirable

• Able to participate and present information in a group setting.
• Have an awareness and ability to maintain personal boundaries.
• Research awareness
• Supervising learners and other staff

Qualifications

Essential

• Qualified to foundation degree or equivalent qualification in a relevant subject e.g. Health & Social Care.

Additional requirements

Essential

• Ability to manage change in a positive manner.
• Recognise peoples right to privacy and dignity, treating every person with respect.
• Motivated, reliable and visionary.
• Enhanced DBS check will be required for this role.

Knowledge

Essential

• Evidenced based interventions relevant to the service.
• Knowledge of Multi-Disciplinary Working
• Understanding of Recovery principles in Mental Health
• Knowledge and understanding of both adult and childrens safeguarding guidance.
• Knowledge of the Mental Health Act 1987.
• Knowledge of the Mental Capacity Act & Deprivation of Liberty safeguards.
• Relevant specialist clinical/professional courses/training.

Experience

Essential

• Application of evidenced based interventions relevant to the service.
• Evidence of working with people who have experienced a mental health problem.
• Experience of working in a multi-Disciplinary environment.
• Experience of working in a secondary care community mental health service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).