Job summary

The Supply & Distribution department of the London Ambulance Service has invested in a new warehouse, inventory system and team structure to support one of the busiest ambulance services in the world.

The department is responsible for the supply of medical consumables, response bags and pouches, equipment and medicines packs to ensure frontline vehicles are stocked and available to respond to emergency calls. As a Warehouse & Delivery Operative you will play a key role in supporting frontline operations.

Your role will be split between warehouse and driving duties and we need people with warehouse and driving experience who can work efficiently and effectively to meet deadlines.

You will be expected to work a rotating shift pattern covering 7 days per week, 52 weeks per year including Bank Holidays. Shifts will run from our Rainham and Hither Green sites. You will be required to work from both sites.

Applicants will be required to undertake a DBS check prior to starting.

Please note we may close this advert early if we receive high number of applications.

Main duties of the job

The main duties of the Warehouse & Delivery Operative are:

* Behaving consistently with the values and beliefs of the organisation and promote these on day to day basis.

* Act as a role model to colleagues, always seeking to maintain the highest standards of professionalism

* Routinely undertake warehouse duties in a safe, effective and efficient manner, commensurate with the post, as directed by warehouse Team Leader

* All post holders will be expected to be proactive in identifying service development opportunities within the warehouse and distribution environment.

* Undertake all driving duties associated with the delivery and collection of equipment, medical consumables and PPE

* Undertake the delivery and collection of medicines across the trust in accordance with the legal requirements for the transportation of controlled drugs.

* Use technology to "book in" consumables and equipment using the stock management system.

* Undertake all statutory and mandatory training in line with trust policy.

About us

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:

Our care-- delivering outstanding emergency and urgent care whenever and wherever needed.

Our organisation-- being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.

Our London-- using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Job summary

We are seeking experienced and highly credible senior clinicians to join our cadre of on-call Strategic Medical Advisors. This unique role is ideally suited to Consultants with experience in emergency medicine, critical care, pre-hospital care or other relevant acute specialties with recent experience of working in an ambulance setting who can provide calm clinical leadership during complex and high-consequence incidents or periods of operational demand.

As a Strategic Medical Advisor, you will provide expert medical advice and clinical assurance to the LAS Strategic Commander, helping to ensure that appropriate clinical resources are available and used effectively during major and mass-casualty incidents, periods of heightened operational pressure, public health incidents and other situations presenting significant clinical risk. This is a rare opportunity to apply your senior clinical expertise at a strategic level, helping to shape the medical response to some of the most challenging incidents and events faced by London and its emergency services.

Candidates must be willing to be available during their on-call period for immediate telephone advice, and also be available to mobilise and arrive at the location of the LAS Strategic Commander within 60 minutes of activation.

Candidates are asked to submit a succinct supporting statement evidencing how their experience relates to the attached person specification during application.

Main duties of the job

Key responsibilities include:

• Providing expert medical advice and clinical assurance to the LAS Strategic Commander during major incidents, mass-casualty events and other significant operational challenges.
• Supporting strategic decision-making to ensure appropriate clinical resources are available and utilised effectively.
• Acting as the senior clinical link between LAS, hospitals, NHS partners and other emergency services during incidents and periods of heightened demand.
• Providing strategic clinical oversight and advice within command structures, including the Command Cell and Emergency Operations Centre.
• Supporting the management of clinical risk during major incidents, public health events and periods of sustained operational pressure.
• Contributing to incident debriefs, organisational learning and post-incident reporting.
• Participating in a 24/7 on-call rota and being available to provide timely clinical advice and support when required.
• Attending training, continuing professional development activities, live exercises and table-top exercises to maintain operational readiness.

This is a unique opportunity to apply your clinical expertise at a strategic level, helping to shape London's response to major incidents and improve outcomes for patients during some of the capital's most challenging events.

About us

London Ambulance Service NHS Trust is the busiest ambulance service in the UK and one of the largest and most complex in the world. Serving over nine million people across the capital, we respond to more than two million calls for help each year and play a vital role in London's health and care system.

Our people provide care and support across a wide range of services, including 999 emergency response, NHS 111, urgent care, specialist clinical teams and major incident response. We work closely with hospitals, primary care, mental health services, local authorities and emergency service partners to deliver safe, effective and compassionate care for patients.

London is a truly global city, presenting unique opportunities and challenges. From large-scale public events and state occasions to major incidents and periods of exceptional demand, our teams are at the forefront of responding to some of the most complex operational environments in healthcare.

At LAS, our vision is to build a world-class ambulance service for a world-class city. We are committed to delivering outstanding patient care, supporting our people to thrive and fostering a culture of inclusion, innovation and continuous improvement. Recent years have seen sustained improvements in performance while continuing to respond to increasing demand and growing patient complexity.

Job summary

The Mental Health Specialist Practitioner will provide specialist enhanced clinical assessment and support specifically to patients who have called the London Ambulance Service for Mental Health issues, or suspected Mental Health issues.

The post-holder will follow a rolling rota that will see them complete shifts within our Emergency Operations Center undertaking telephone assessments on patients experiencing a mental health crisis and providing over the phone support to ambulance crews across the city with regards to mental health queries.

You will also have opportunity to work alongside a paramedic on our Mental Health Joint Response Car.

Working as an autonomous practitioner the post holder is expected to provide advanced assessment, clinical decisions and co-ordinated complex and challenging situations in regards to the management and treatment of this patient group. The Mental Health Specialist Practitioner will conduct telephone assessments and provide remote advice to crews on-scene with mental health patients as well as be deployed to as both a primary and an additional resource to mental health patients as well.

Main duties of the job

London Ambulance Service NHS Trust is the biggest and busiest emergency ambulance service in the UK with over 5,500 staff who work across a wide range of roles. Our service operates over an area of approximately 620 square miles across London based in 70 ambulance stations.

As an integral part of the NHS in London, we work closely with hospitals and other healthcare professionals, as well as with other emergency services. We are also central to planning for, and responding to, large-scale events or major incidents in the capital.

Post location:

Fulham Ambulance Station or Ilford Ambulance Station for Mental Health Car shifts.

Waterloo or Dockside (EOC) for Control Room Shifts (flexible which based on candidate preference).

About us

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:

Our care delivering outstanding emergency and urgent care whenever and wherever needed.

Our organisation being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.

Our London using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Job summary

London Ambulance Service are working in partnership with Alumni Global on the recruitment of this role, please submit any applications direct to the Agency (contact details below).

At London Ambulance Service we play a critical role at the heart of the capitals health and care system. Serving more than nine million people across one of the worlds most complex and diverse cities, our teams respond to thousands of emergency and urgent care calls every day. Technology, data and information are central to how we operate today and will be increasingly important to how we develop our services in the future. We are now seeking a Chief Digital and Information Officer to join our Executive Leadership Team and lead the next phase of our digital and data development.

This is a broad executive role spanning digital transformation, data and business intelligence, technology services, cyber security, information risk, AI and automation. As the Trusts Senior Information Risk Owner, you will also provide advice and assurance to the Chief Executive and Board on the safe and responsible use of information and technology.

Main duties of the job

London Ambulance Service has invested in strengthening its core technology and has recently completed a restructure of the Digital and Data Directorate. The incoming CDIO will therefore inherit a new operating model and a talented multidisciplinary team. These foundations provide a significant opportunity for innovative and strategic thinking.

We intend to become more ambitious in how we use technology and data to improve patient care, operational performance, productivity and the working lives of our people. That will mean maintaining safe, reliable and resilient technology across a complex 24/7 emergency service, while also looking beyond traditional approaches to NHS digital delivery. As our new CDIO you will help identify new solutions to the operational challenges we face, make better use of data and analytics, develop our approach to AI and automation and build productive relationships with technology companies, suppliers, academia and other partners.

This will require someone who can turn ideas into practical solutions. You will need to understand how technology can improve complex operations, judge where investment will make a difference and find creative ways of delivering progress within the financial realities of a public service organisation. You will lead a large team and budget, alongside having responsibility for the Trusts digital capital investment.

About us

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. We are the busiest emergency ambulance service in the UK serving one of the worlds most dynamic and diverse cities. We provide emergency and urgent healthcare that is free to patients at the time they receive it.

We are the only NHS provider trust to serve the whole of London and the nine million people who live in, work in or visit the city. We cover an area of 620sq miles and have more than 8,000 people who work or volunteer for us rising to 10,000 when including bank staff and students.

We answer around two million 999 calls a year and our crews attend more than 3000 emergencies a day. Our 24-hour 111 integrated urgent care services London answer around two million calls a year.

We play a leading role in integrating access to emergency and urgent care in the capital and are striving to ensure patients receive the right response, in the right place, at the right time.

Job summary

Do you want to make a difference?

Do you like working as part of a supportive and motivated team?

Would you like to develop your career with the London Ambulance Service?

Would you like generous NHS Benefits for shopping , outings and holidays; 27 annual leave days (plus 8 days bank holiday) and NHS Pension?

If you answered yes to these questions, then this is your chance to come along and join our 111 Health advisor team!

The London Ambulance Service 111 team welcomes candidates with excellent customer service skills , enjoys working as part of a team and is motivated to help people.

Shift patterns/hours available:

Evenings and Weekends - 30 and 37.5 hours p/w. You must be able to work between 16:00 to 02:00 on Weekdays (Monday to Friday) and between 06:00-02:00 on Weekends (Saturday and Sunday). You will also be required to work 2.5 weekends out of 4.

Weekend Only - Only 15 hour p/w. You must be able to work anytime between 06:00 to 02:00 every weekend (Saturday and Sunday)

Overnight - 37.5 hours p/w only. You must be able to work between the hours of 20:00 to 08:00 throughout the week.(Monday to Sunday) and you will be required to work 2.5 weekends out of 4.

For more information on our 111 Health Advisor role, please click below:

https://www.youtube.com/watch?v=tB57gr_0Bzg

Proposed assessment date: w/c 28th September

Proposed interview date: w/c 5th October

Main duties of the job

Please be aware, if you are not able to commit to the assessment and interview dates above, not to apply, as we are unable to accommodate any other dates.

We have two training courses which will commence on 12th October and 9th November

• Efficiently handle and assess urgent and non-urgent calls from patients, healthcare professionals, and external agencies, ensuring timely and appropriate responses.
• Follow established protocols and procedures to assess patient needs and provide guidance, escalating where necessary.
• Confidently use the patient management system to accurately record and relay essential information for clinical assessment.
• Ensure all patient details are accurately logged and directed to the appropriate healthcare professionals.
• Manage complex, sensitive, and confidential information regarding a patients condition with professionalism and discretion.
• Communicate with empathy and reassurance, demonstrating a caring and supportive approach to all callers.
• Ensure necessary follow-ups and updates are recorded appropriately.
• Maintain control of calls to ensure efficiency while prioritising patient care and safety.
• Stay calm and resilient under pressure, adapting to fast-paced and high-demand situations.
• Adjust communication styles to suit callers' individual needs, particularly in emotionally challenging or distressing situations.

About us

We are one of the world's busiest ambulance services. We have around 8,000 staff and volunteers in our Service: around 3,300 frontline crews in ambulance stations across London, 500 people in our two 999 control rooms and hundreds of support staff based in our offices across the city.

Working for us is an experience like no other, in a city like no other. Whatever your role you'll be helping people who need us the most.

Together, we all play a key part in making sure that we can respond to anyone needing our help 24 hours a day, 365 days a year.

We are committed to promoting equal opportunities across everything we do, in terms of employment and training, providing services and our engagement and decision making. We welcome diversity and look for self-motivated, enthusiastic people from all backgrounds who care about making a difference.

London Ambulance Service serves one of the worlds most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital every year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.

What We Can Offer You

Unsocial hours enhancements (In accordance to NHS Terms and Conditions Agenda for Change section 2)

Generous NHS Pension Scheme

27 days annual leave(pro rata), plus additional bank holiday leave allocate

Job summary

IUC Clinical Assessment Service (CAS) (111) Deputy General Manager

111 Call Centres currently based at Barking and Croydon

Band 8a, plus Outer London HCAS

Permanent position

This position is a key leadership role within the Integrated Urgent Care (IUC) Directorate, leading the Clinical Assessment Service to ensure that patients receive a high quality, safe service. The CAS is a multi-disciplinary team of clinicians who provide telephone clinical assessments for patients who have contacted the service via 111 or have had their case transferred from the 999 service.

The role will be integral to the management of the CAS clinical workforce and the post holder will work within the senior management team to deliver, improve and design innovative service delivery models as part of the growth and expansion of the IUC within LAS and the wider London system.

The post holder will be the first line manager for the Clinical Team Navigators within the CAS as well as for the GPs and ACPs, working in conjunction with the CAS GP leads.

There will be a requirement, as part of the role, to provide 24/7 clinical oversight on an on- call basis.

This is a rewarding challenge affording you the opportunity to learn new skills and further utilise your clinical expertise and management skills.

Main duties of the job

As one of the Deputy General Managers you will be responsible for the delivery of KPIs and for implementing plans to improve them. You will be responsible for quality assurance and governance, as well as the day to day and long term management of your team.

This role requires excellent communication skills and the ability to work as part of a team, whilst making autonomous clinical and operational decisions.

As part of the role, you will be responsible for maintaining patient safety by managing and balancing the risk across all areas of the CAS queue, ensuring that appropriate skilled clinicians deliver a safe, effective and efficient 24/7 service to patients.

You will need to be a registered Nurse or Paramedic with previous or current experience working as a Navigator within a Clinical Assessment Service. You will also require a current clinical decision software qualification.

Successful candidates at shortlisting will be invited to attend assessment centres and interview, provisionally planned for week commencing 12th October.

About us

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. We are the busiest emergency ambulance service in the UK serving one of the worlds most dynamic and diverse cities. We provide emergency and urgent healthcare that is free to patients at the time they receive it.

We are the only NHS provider trust to serve the whole of London and the nine million people who live in, work in or visit the city. We cover an area of 620sq miles and have more than 8,000 people who work or volunteer for us rising to 10,000 when including bank staff and students.

We answer around two million 999 calls a year and our crews attend more than 3000 emergencies a day. Our 24-hour 111 integrated urgent care services London answer around two million calls a year.

We play a leading role in integrating access to emergency and urgent care in the capital and are striving to ensure patients receive the right response, in the right place, at the right time.

Job summary

The First Responder Department is recruiting an organised, proactive, and highly professional administrator to support various high profiled campaigns and day to day administration activities. This position offers an experienced administrator the opportunity to work in a fast paced environment and contribute to improved patient outcomes across London.

The role is based primarily at Waterloo Headquarters for three days per week and involves close collaboration with managers, staff, and volunteers delivering community response services. The administrator will support departmental campaigns, including Volunteer Strategy, London Lifesavers, and Heartstarters. Occasional travel to other London Ambulance Service sites may be required to support meetings, events, and operational activities.

Main duties of the job

The First Responder Department Administrator provides administrative support to ensure the efficient daily operation of a busy and dynamic service. Key responsibilities include:

• Preparing agendas, minutes, reports and correspondence
• Maintaining records, databases and departmental information systems
• Processing leave, sickness and other administrative returns
• Organising meetings, venues and events
• Managing departmental email inboxes and correspondence
• Producing weekly, monthly and quarterly reports
• Supporting projects and responding to ad-hoc requests from managers
• Coordinating uniform and equipment orders
• Supporting Associate/Community Resuscitation Trainers
• Supporting department campaigns
• Building effective relationships with staff, volunteers and external partners

This role requires excellent attention to detail, strong organisational skills, and the ability to manage multiple priorities while maintaining confidentiality.

Applicants are advised to review the attached Job Description for a comprehensive overview of the roles duties and to ensure that supporting information in the application meets the essential criteria.

About us

Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:

• Our care delivering outstanding emergency and urgent care whenever and wherever needed.
• Our organisation being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
• Our London using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Job summary

This is a fantastic opportunity to be part of a diverse team, supporting the clinical education programmes for Ambulance Operations in one of the busiest ambulance services in the world.

We are looking for highly motivated, dynamic and innovative qualified Driving Tutors to join our team to inspire new and existing staff, delivering a range of educational programmes.

You will be based at Brentside Education Centre (West London).

You must meet the essential criteria required in the in person specification.

Main duties of the job

Provide approved driver training within the scope of the Education & Standards department, delivering driver education and training to all grades of clinical and support staff within the Trust. This will take place:

Within education centres in a formal classroom setting and virtual classroomsWithin an operational environment where there may be patient interactionOn operational vehicles

Deliver these activities, as scheduled to meet the demands of the agreed training plan, including the monitoring and mentoring of all learner activities.

Be actively involved in promoting best practise across the service whilst maintaining compliance with local and national policies and standards.

Ensuring all Awarding/Accrediting bodies requirements are adhered to and met, ensuring compliance with all relevant standards, directives and policies, including role-modelling exemplary driving standards.

About us

London Ambulance Service serves one of the worlds most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital every year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.

We employ over 9,000 people who work or volunteer, across London to respond to the health needs of over 8 million people who live, work and travel in the capital.

We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 STPs and NHS England for our specialist services.

As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.

Job summary

An exciting opportunity has arisen for an Assistant Technical Officer to join the London Ambulance Service NHS Trust. We are located within a modern medicines packing unit in Hither Green. This is a fantastic opportunity for those who wish to experience a different sector in the NHS.

This is a fulltime role and post holders will work a rota pattern covering the operational hours of the service. This role will primarily be based at Hither Green and will require travel to locations across the LAS sites when required.

The post holder will work closely with our Pharmacy team to carefully prepare bespoke drug packs, ensuring that each pack is stocked with the right combination of medicines for urgent and emergency care. Your attention to detail and commitment to accuracy will directly impact the delivery of life-saving care to patients across London. This is an exciting opportunity to contribute to an essential service and make a real difference in emergency healthcare.

Main duties of the job

You will be assisting and working within the medicines packing and distribution function of the LAS. Daily activities include: stock checks, medicines packing, processing of drug usage forms. On occasion there may be a requirement to visit ambulance stations for audit work and stock checks to ensure compliance with our clinical governance framework. You will be a champion for medicines management and drive continuous improvement. All training and development will be provided for the post.

The post holder will be required to work a variety of shifts, including weekends and bank holidays, as part of a 7-day service.

About us

London Ambulance Service NHS Trust is the busiest Ambulance Trust in the UK. We are seeking someone who will fit with the Trust values - Caring, Respect & Teamwork.

The team works widely across the Trust at all levels up to Board and with a variety of other partners such as external NHS Trusts, commercial organisations, Heathrow Airport, Stadia, Londons Air Ambulance and Healthcare UK and Department for International Trade.

You will, therefore, have the opportunity to join the team at an exciting time of growth and to gain experience of being involved in a varied portfolio.

Annual leave starts at 27 days rising to 33 days, plus bank holidays, in line with agenda for change (NHS terms and conditions).

Employees can access Blue Light (emergency services) discounts as well as NHS discount schemes.

Job summary

Based in one of the worlds busiest and most diverse cities, the London Ambulance Service offers a unique and dynamic career supporting people across all walks of London life.

As a qualified AAP (Assistant Ambulance Practitioner) or EMT (Emergency Medical Technician), you will provide highquality emergency and urgent care, assessing and treating patients at the scene, referring them to other healthcare providers, or transporting them safely to appropriate treatment centres when necessary.

Success in this role requires strong communication skills, the ability to perform effectively under pressure, and flexibility when responding to a wide range of patient needs. You will be expected to uphold the Trusts core values and behaviors while delivering excellent patient care.

Successful candidates will be placed onto a dedicated Overlay Roster for a minimum period of 12 months.

The Overlay Roster has been designed to support operational resilience across London and provides additional workforce capacity where demand is highest. As a result, the roster will contain a higher proportion of unsocial hours than standard operational rosters.

Applications to move from the Overlay Roster through flexible working or reasonable adjustment processes will be considered centrally and balanced against operational requirements at the time.

Main duties of the job

The post holder will provide emergency and urgent care to a wide range of patients, assessing and treating patients at the point of contact where appropriate, referring to other healthcare providers where necessary, and conveying patients safely to treatment centres, hospitals or emergency departments according to their clinical needs.

Working as an Emergency Medical Technician (EMT) or Assistant Ambulance Practitioner (AAP), the post holder will work independently and alongside an HCPC-registered Paramedic or other suitably qualified member of staff to provide high-quality, safe and effective clinical care, including patient transportation. All care will be delivered in accordance with UK Ambulance Services Clinical Practice Guidelines and service policies and procedures.

About us

Benefits to working for London Ambulance Service:

Competitive annual leave package

NHS Pension Scheme

Emergency service discount

Funding for C1 theory & practical test

Access to comprehensive welfare support

Working for a diverse organisation

Car Lease Scheme

Applicants should familiarise themselves with the new NHS pay progression system introduced from 1 April 2019 as well as the NHS pay deal regarding moves from Annex 5 (previously Annex E) to section 2 unsocial hours provision when considering new posts in the NHS.

The London Ambulance Service NHS Trust reserves the right to close adverts before the published closing date if high volumes of applications received.

Details

Date posted

11 September 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,392 to £31,157 a year per annum inclusive of HCAS (Outer London)

Contract

Permanent

Working pattern

Full-time

Reference number

308-OL-ECI-85

Job locations

Brentford Education Centre

Unit 4 Brentside Business Park

BRENTFORD

Greater London

TW8 9DS

United Kingdom

Newham Dockside Education Centre

Newham

LONDON

Greater London

E16 2QU

United Kingdom

Job description

Job responsibilities

For the Qualified AAP role (Band 4):

1 Level 3 Certificate in Emergency Response Ambulance Driving

2 Fully qualified with a FutureQuals L3DAEUCS (Level 3 Diploma in Ambulance Emergency and Urgent Care Support)

For the Qualified EMT role (Band 5):

Level 3 Certificate in Emergency Response Ambulance Driving

Fully qualified with a FutureQuals L4DAAP / DAAPL4 (Level 4 Diploma for Associate Ambulance Practitioners)

Evidence of additional post-qualification operational experience

In addition you must also hold qualifications listed on the relevant English & Maths Qualification, please refer to attached qualification list.

All applicants need to have a current B class driving licence, valid in the UK & hold Full C1 license status. (Allows you to drive vehicles up to 7.5 tonnes)

Please note you must hold:

Relevant English & Maths Qualification, please refer to attached qualification list

Full C1 driving licence at the time of application

https://www.gov.uk/become-lorry-bus-driver/applying-for-a-bus-or-lorry-provisional-entitlement

Please note after submission of your application we will request evidence of qualification and driving license summary.

Job description Job responsibilities For the Qualified AAP role (Band 4):1 Level 3 Certificate in Emergency Response Ambulance Driving2 Fully qualified with a FutureQuals L3DAEUCS (Level 3 Diploma in Ambulance Emergency and Urgent Care Support)For the Qualified EMT role (Band 5):Level 3 Certificate in Emergency Response Ambulance DrivingFully qualified with a FutureQuals L4DAAP / DAAPL4 (Level 4 Diploma for Associate Ambulance Practitioners)Evidence of additional post-qualification operational experienceIn addition you must also hold qualifications listed on the relevant English & Maths Qualification, please refer to attached qualification list.All applicants need to have a current B class driving licence, valid in the UK & hold Full C1 license status. (Allows you to drive vehicles up to 7.5 tonnes)Please note you must hold:Relevant English & Maths Qualification, please refer to attached qualification listFull C1 driving licence at the time of applicationhttps://www.gov.uk/become-lorry-bus-driver/applying-for-a-bus-or-lorry-provisional-entitlementPlease note after submission of your application we will request evidence of qualification and driving license summary.

Person Specification

Qualifications, Accreditations, Education

Essential

• Driving:
• Must hold a full licence, valid in the UK with no more than 3 points. Must hold a Full C1 category
• No previous convictions for driving under the influence of alcohol / drugs

Desirable

• Please refer to the job description

Experience

Essential

• Demonstrable ability to handle stressful/sensitive situations with tact, diplomacy and assertiveness
• Demonstrable ability to work on own initiative
• Potential and willingness for personal change with the ability and commitment to learn new skills
• Ability to interact effectively with people from diverse backgrounds

Desirable

• Knowledge of Health and Safety issues

Knowledge and Skills

Essential

• Please refer to the job description

Desirable

• Please refer to the job description

Personal Abilities

Essential

• Please refer to the job description

Desirable

• Please refer to the job description

Person Specification Qualifications, Accreditations, Education Essential Driving: Must hold a full licence, valid in the UK with no more than 3 points. Must hold a Full C1 category No previous convictions for driving under the influence of alcohol / drugs Desirable Please refer to the job description Experience Essential Demonstrable ability to handle stressful/sensitive situations with tact, diplomacy and assertiveness Demonstrable ability to work on own initiative Potential and willingness for personal change with the ability and commitment to learn new skills Ability to interact effectively with people from diverse backgrounds Desirable Knowledge of Health and Safety issues Knowledge and Skills Essential Please refer to the job description Desirable Please refer to the job description Personal Abilities Essential Please refer to the job description Desirable Please refer to the job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

London Ambulance Service NHS Trust

Address

Brentford Education Centre

Unit 4 Brentside Business Park

BRENTFORD

Greater London

TW8 9DS

United Kingdom

Employer's website

https://www.londonambulance.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

London Ambulance Service NHS Trust

Address

Brentford Education Centre

Unit 4 Brentside Business Park

BRENTFORD

Greater London

TW8 9DS

United Kingdom

Employer's website

https://www.londonambulance.nhs.uk/ (Opens in a new tab)

Job summary

The Critical Care Transfer Service Operative is responsible for safely transporting critically ill patients between intensive care and other treatment centers. The role involves driving specialist vehicles, including under emergency conditions using blue lights and sirens, while supporting the clinical team with patient care, monitoring and reassurance.

The post holder works alongside trained clinical and transfer team staff, follows relevant London Ambulance Service policies and UK Ambulance Services Clinical Practice Guidelines, and ensures patients are transferred safely, efficiently and with dignity. They are also responsible for vehicle safety and readiness, working collaboratively with NHS colleagues and escalating any unusual or complex situations appropriately.

The role is primarily about driving and safely transferring critical care patients, while also supporting the clinical team and providing appropriate patient care throughout the journey.

Successful applicants will be required to commence the training programme on 19 October 2026. Please only apply if you can commit to this start date, as alternative start dates are not available.

Main duties of the job

You will convey and transfer critical care patients to and from Intensive Critical Care provision in a safe, effective and efficient manner.

You will be responsible for the provision of transport for the Critical Care Transfer Services, (CCTS), undertaking all driving duties including the use of driving under emergency conditions with audible sounds and blue lights.

You will work as a Critical Care Transfer Service Operative alongside anotherOperative or appropriately trained staff member, to convey patients to treatment centresas directed.

You will work closely with CCTS or Transfer Team colleagues to ensure that patient journeys are planned and delivered in the most effective and efficient way.

You will drive all relevant vehicle types operated by the Service as required, in accordance withcurrent road traffic law.

For a full list of duties please see attached Job Description and Person Specification.

About us

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:

• Our care delivering outstanding emergency and urgent care whenever and wherever needed.
• Our organisation being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
• Our London using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Details

Date posted

09 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£30,630 to £32,346 a year per annum inclusive of HCAS (Outer London)

Contract

Permanent

Working pattern

Full-time

Reference number

308-OL-CCTS-69

Job locations

Brentford Education Centre

Unit 4 Brentside Business Park

BRENTFORD

Greater London

TW8 9DS

United Kingdom

Job description

Job responsibilities

The post holder will convey and transfer critical care patients to and from Intensive Critical Care provision in a safe, effective and efficient manner.

The post holder will be responsible for the provision of transport for the Critical CareTransfer Services, (CCTS), undertaking all driving duties including the use of driving underemergency conditions with audible sounds and blue lights, and supporting the otherCritical Care Transfer team members in the provision of clinical care, assessment anddiagnosis of critical care patients, in any Intensive critical care unit whilst working with CCTS.

The postholder will work as a Critical Care Transfer Service Operative alongside anotherOperative or appropriately trained staff member, to convey patients to treatment centresas directed by an appropriate registrant (e.g. Transfer Team Duty Consultant, Transferteam Vehicle Consultant or Doctor or Transfer Team Vehicle ICU Nurse) in the provisionof high quality effective clinical care, including the transportation of patients in line with UK Ambulance Services Clinical Practice Guidelines and service policy.

Ensuring the wellbeing of patients in their care from showing empathy and providingreassurance, through to assessing and monitoring patients physical wellbeing. Wherenecessary they will provide medical assistance in line with training provided by the LAS.

Working closely with CCTS or Transfer Team colleagues to ensure that patient journeysare planned and delivered in the most effective and efficient way. Providing assistance toothers when problems or delays occur; putting the patient first and ensuring that they arriveat their destination in a safe and timely fashion. Using initiative to decide when to seekadvice from supervisors or managers where situations are unusual or outside the normalrange of experience. They will work in partnership with all areas of the NHS and otherstakeholders with an interest in Ambulance Services, providing advice and assistance withdue respect and courtesy.

Check allocated vehicles and equipment prior to use, ensuring that they are clean and ready for use, fully equipped, and that all equipment is functioning in accordance with LAS and Transfer Team policies and procedures.

All applicants need to have a current B class driving licence with no more than 3 points, valid in the UK & hold Full C1 status . (Allows you to drive vehicles up to 7.5 tonnes)

https://www.gov.uk/become-lorry-bus-driver/applying-for-a-bus-or-lorry-provisional-entitlement

Please note after submission of your application we will request evidence of qualification and driving license summary.

As part of the supporting statement please answer the following questions

1. Please provide an overview of your driving experience in London or other busy cities.

2. Please explain what you see the role of CCTS operative doing on a daily, shift by shift basis.

Job description Job responsibilities The post holder will convey and transfer critical care patients to and from Intensive Critical Care provision in a safe, effective and efficient manner.The post holder will be responsible for the provision of transport for the Critical CareTransfer Services, (CCTS), undertaking all driving duties including the use of driving underemergency conditions with audible sounds and blue lights, and supporting the otherCritical Care Transfer team members in the provision of clinical care, assessment anddiagnosis of critical care patients, in any Intensive critical care unit whilst working with CCTS.The postholder will work as a Critical Care Transfer Service Operative alongside anotherOperative or appropriately trained staff member, to convey patients to treatment centresas directed by an appropriate registrant (e.g. Transfer Team Duty Consultant, Transferteam Vehicle Consultant or Doctor or Transfer Team Vehicle ICU Nurse) in the provisionof high quality effective clinical care, including the transportation of patients in line with UK Ambulance Services Clinical Practice Guidelines and service policy.Ensuring the wellbeing of patients in their care from showing empathy and providingreassurance, through to assessing and monitoring patients physical wellbeing. Wherenecessary they will provide medical assistance in line with training provided by the LAS.Working closely with CCTS or Transfer Team colleagues to ensure that patient journeysare planned and delivered in the most effective and efficient way. Providing assistance toothers when problems or delays occur; putting the patient first and ensuring that they arriveat their destination in a safe and timely fashion. Using initiative to decide when to seekadvice from supervisors or managers where situations are unusual or outside the normalrange of experience. They will work in partnership with all areas of the NHS and otherstakeholders with an interest in Ambulance Services, providing advice and assistance withdue respect and courtesy.Check allocated vehicles and equipment prior to use, ensuring that they are clean and ready for use, fully equipped, and that all equipment is functioning in accordance with LAS and Transfer Team policies and procedures.All applicants need to have a current B class driving licence with no more than 3 points, valid in the UK & hold Full C1 status . (Allows you to drive vehicles up to 7.5 tonnes)https://www.gov.uk/become-lorry-bus-driver/applying-for-a-bus-or-lorry-provisional-entitlementPlease note after submission of your application we will request evidence of qualification and driving license summary.As part of the supporting statement please answer the following questions1. Please provide an overview of your driving experience in London or other busy cities.2. Please explain what you see the role of CCTS operative doing on a daily, shift by shift basis.

Person Specification

Qualifications, Accreditations, Education

Essential

• Level 2 Functional skills in Maths and English or GCSE equivalent (A-C,
• 4-9)
• Appropriate level of relevant general education
• Commitment to successfully undertake and complete the Ambulance
• First Responder on Scene qualification and Level 3 Certificate in Emergency Response Ambulance Driving

Experience

Essential

• Demonstrable interpersonal communication and social skills (including
• non-verbal)
• Adaptability and flexibility when dealing with others
• Demonstrable ability to handle stressful/sensitive situations with tact, diplomacy and assertiveness

Desirable

• Knowledge of Health and Safety issues

Knowledge and Skills

Essential

• Ability to undertake manual handling, including lifting and maneuvering of patients and heavy equipment as required.
• Full current driving licence, valid in the UK, with a maximum of 3 penalty points, these will then be assessed based on the conviction codes to decide if acceptable.

Desirable

• Driving experience in London or other large cities
• Experience of driving large vehicles of C1 category or above

Personal Abilities

Desirable

• Understanding of the nature of the work involved and the London Ambulance Service NHS Trust (LAS)
• Must be able to undertake rotating shifts covering 24 hours a day, including shift changes at short notice in line with the current arrangements.
• Understand the need for service policies and procedures

Person Specification Qualifications, Accreditations, Education Essential Level 2 Functional skills in Maths and English or GCSE equivalent (A-C, 4-9) Appropriate level of relevant general education Commitment to successfully undertake and complete the Ambulance First Responder on Scene qualification and Level 3 Certificate in Emergency Response Ambulance Driving Experience Essential Demonstrable interpersonal communication and social skills (including non-verbal) Adaptability and flexibility when dealing with others Demonstrable ability to handle stressful/sensitive situations with tact, diplomacy and assertiveness Desirable Knowledge of Health and Safety issues Knowledge and Skills Essential Ability to undertake manual handling, including lifting and maneuvering of patients and heavy equipment as required. Full current driving licence, valid in the UK, with a maximum of 3 penalty points, these will then be assessed based on the conviction codes to decide if acceptable. Desirable Driving experience in London or other large cities Experience of driving large vehicles of C1 category or above Personal Abilities Desirable Understanding of the nature of the work involved and the London Ambulance Service NHS Trust (LAS) Must be able to undertake rotating shifts covering 24 hours a day, including shift changes at short notice in line with the current arrangements. Understand the need for service policies and procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

London Ambulance Service NHS Trust

Address

Brentford Education Centre

Unit 4 Brentside Business Park

BRENTFORD

Greater London

TW8 9DS

United Kingdom

Employer's website

https://www.londonambulance.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

London Ambulance Service NHS Trust

Address

Brentford Education Centre

Unit 4 Brentside Business Park

BRENTFORD

Greater London

TW8 9DS

United Kingdom

Employer's website

https://www.londonambulance.nhs.uk/ (Opens in a new tab)

Job summary

The London Ambulance Service (LAS) relies on highly available, reliable, sustainable and cost-effective digital services to support the delivery of urgent and emergency care.

The IT Infrastructure Library (ITIL) Process Manager is responsible for the tracking, planning, design and implementation of the ITIL Framework across the Digital & Data Directorate and all areas of the Trust where there is either contact with Digital & Data Services or a request for digital services.

The post holder will lead the smooth functioning, performance, and security of the Trust's digital services, applications and digital infrastructure through adherence to formal ITIL functions and process mandates.

Main duties of the job

The role is responsible for the Service Management ITIL functional teams to deliver process and policy governance, optimisation, and continual service improvement for the Trusts' digital services. Lead the delivery of highly complex digital and Service Management programmes and projects, providing guidance and recommendations to project resource and product delivery staff on the delivery approach. Lead on key decisions related to how the Digital & Data Directorate governs and manages the day-to-day operation, emergency and critical business change and project delivery, ensuring that appropriate ITIL framework controls are in place to protect critical systems, operational efficiency and patient safety.

The ITIL Process Manager, reporting to the Head of Service Management is responsible for the day-to-day management and long-term 5-year digital strategy plan improvement of all ITIL processes & functions, including:IT Asset ManagementTest & Transition ManagementChange & Release ManagementContinual Service ImprovementIT Service Management Tools

About us

Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:

Our care - delivering outstanding emergency and urgent care whenever and wherever needed.Our organisation - being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.Our London - using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Job summary

The London Ambulance Service (LAS) depends on highly available, reliable, sustainable, cost-effective digital services to support the delivery of urgent and emergency care.In order to ensure that the Trust supports the provision of digital services there are teams of subject matter experts responsible for each technical area known as Product Delivery Teams.Product Delivery Teams are responsible for the end-to-end delivery of digital products and services. Their core objectives are to design, build, test, deploy, and continuously improve digital solutions that align with Trust strategic goals, workforce efficiency and patient excellence.Teams operate within agile, DevOps and Project frameworks, promoting collaboration, rapid iteration, and responsiveness to change. Working alongside Architecture, Cyber Security, Business Analysis and Service Management to integrate with user-centric design, the Product Delivery Teams ensure digital products are not only functional but also valuable and scalable.

Main duties of the job

The Product Delivery Owner Voice Services is the lead technical owner of the infrastructure, applications or systems within their area of responsibility and is responsible for:The technical design and specification of voice systemsDevelopment and upgrades of existing systemsWorking with business leads and Digital Business Relationship Managers to define the product vision and develop roadmapsPrioritising features based on business valueProviding the interfaces between stakeholders and the Product Delivery teamEnsuring reliability, scalability, and security of the productMonitoring system performance and system optimisationEmbedding security best practices into the product lifecycleConducting risk assessments and vulnerability testing

The Product Delivery Owner Voice Services will be responsible for systems within their technical areas of expertise, taking overall responsibility for technical delivery of services providing the highest level of expertise, a centre of excellence and recognised point of contact.

About us

Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:

• Our care delivering outstanding emergency and urgent care whenever and wherever needed.
• Our organisation being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
• Our London using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Job summary

The London Ambulance Service (LAS) depends on highly available, reliable, sustainable, cost-effective digital services to support the delivery of urgent and emergency care.In order to ensure that the Trust supports the provision of digital services there are teams of subject matter experts responsible for each technical area known as Product Delivery Teams.Product Delivery Teams are responsible for the end-to-end delivery of digital products and services. Their core objectives are to design, build, test, deploy, and continuously improve digital solutions that align with Trust strategic goals, workforce efficiency and patient excellence.Teams operate within agile, DevOps and Project frameworks, promoting collaboration, rapid iteration, and responsiveness to change. Working alongside Architecture, Cyber Security, Business Analysis and Service Management to integrate with user-centric design, the Product Delivery Teams ensure digital products are not only functional but also valuable and scalable.

Main duties of the job

The Product Delivery Owner Infrastructure Services is the lead technical owner of the infrastructure, applications or systems within their area of responsibility and is responsible for:The technical design and specification of digital systemsDevelopment and upgrades of existing systemsWorking with business leads and Digital Business Relationship Managers to define the product vision and develop roadmapsPrioritising features based on business valueProviding the interfaces between stakeholders and the Product Delivery teamEnsuring reliability, scalability, and security of the productMonitoring system performance and system optimisationEmbedding security best practices into the product lifecycleConducting risk assessments and vulnerability testing

The Product Delivery Owner Infrastructure Services will be responsible for systems within their technical areas of expertise, taking overall responsibility for technical delivery of services providing the highest level of expertise, a centre of excellence and recognised point of contact.

Maintain a high standard of professionalism, organisation and presentation within data centres and communications rooms, taking pride in the working environment and infrastructure.

About us

Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:

• Our care delivering outstanding emergency and urgent care whenever and wherever needed.
• Our organisation being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
• Our London using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Job summary

The London Ambulance Service (LAS) depends on highly available, reliable, sustainable, cost effective digital services to support the delivery of urgent and emergency care. To ensure that digital & data services are appropriately evaluated and designed to support LAS in providing an excellent digital experience for our staff and outstanding care for our patients.The role is critical to the Trust to ensure digital alignment with Trust strategic goals, standardisation of products and services, governance and compliance with architecture processes and principles.Working within the Digital & Data Department as a Infrastructure and solutions architecture subject matter expert.Accountable for delivering infrastructure architecture and design services (including developing architectural artefacts, policies, mandates, processes, procedures and reports and supporting the operation of the Architecture Review Board).Delivering these services across the breadth of the Trust (including 999 Operations, Emergency Care, Integrated Urgent Care and Corporate / Trust wide business areas) to enable the Trusts objectives and transformational Digital agenda.

Main duties of the job

Identifying the Trusts current business and infrastructure architectures and developing joined up designs and long-term technology roadmaps for all business areas of the Trust to achieve the digital transformation required to realise the Trusts future vision.

• Conduct design activity so that business requirements are reviewed, interpreted and respond to, ensuring alignment between customer expectations and future digital capabilities.
• Producing designs of information, software and infrastructure systems and services across all LAS functions, using standardised principles so that they support the roadmaps and are appropriately available, resilient and secure.
• Collating and providing structured architectural information to help Digital & Data manage and change the infrastructure environment and the Trust the information uses.
• Monitoring of Architecture services against a recognised Architecture Maturity Model.
• Providing architectural expertise, direction, and assistance to staff and managers in and outside Digital & Data.

About us

Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:

• Our care delivering outstanding emergency and urgent care whenever and wherever needed.
• Our organisation being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
• Our London using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Job summary

Do you want to make a difference?

Do you like working as part of a supportive and motivated team?

Would you like to develop your career with the London Ambulance Service?

Would you like generous NHS Benefits for shopping , outings and holidays; 27 annual leave days (plus 8 days bank holiday) and NHS Pension?

If you answered yes to these questions, then this is your chance to come along and join our 111 Health advisor team!

The London Ambulance Service 111 team welcomes candidates with excellent customer service skills , enjoys working as part of a team and is motivated to help people.

Shift patterns/hours available:

Evenings and Weekends - 30 and 37.5 hours p/w. You must be able to work between 16:00 to 02:00 on Weekdays (Monday to Friday) and between 06:00-02:00 on Weekends (Saturday and Sunday). You will also be required to work 2.5 weekends out of 4.

Weekend Only - Only 15 hour p/w. You must be able to work anytime between 06:00 to 02:00 every weekend (Saturday and Sunday)

Overnight - 37.5 hours p/w only. You must be able to work between the hours of 20:00 to 08:00 throughout the week.(Monday to Sunday) and you will be required to work 2.5 weekends out of 4.

Proposed assessment date: w/c 28th September

Proposed interview date: w/c 5th October

The correct job location for this role is

Bernard Weatherill House |Mint Walk |CR0 1EA

Please be aware the advert may close early if we have received our allocated number of applications

Main duties of the job

Please be aware, if you are not able to commit to the assessment and interview dates above, not to apply, as we are unable to accommodate any other dates.

We have two training courses which will commence on 12th October and 9th November

• Efficiently handle and assess urgent and non-urgent calls from patients, healthcare professionals, and external agencies, ensuring timely and appropriate responses.
• Follow established protocols and procedures to assess patient needs and provide guidance, escalating where necessary.
• Confidently use the patient management system to accurately record and relay essential information for clinical assessment.
• Ensure all patient details are accurately logged and directed to the appropriate healthcare professionals.
• Manage complex, sensitive, and confidential information regarding a patients condition with professionalism and discretion.
• Communicate with empathy and reassurance, demonstrating a caring and supportive approach to all callers.
• Ensure necessary follow-ups and updates are recorded appropriately.
• Maintain control of calls to ensure efficiency while prioritising patient care and safety.
• Stay calm and resilient under pressure, adapting to fast-paced and high-demand situations.
• Adjust communication styles to suit callers' individual needs, particularly in emotionally challenging or distressing situations.

About us

We are one of the world's busiest ambulance services. We have around 8,000 staff and volunteers in our Service: around 3,300 frontline crews in ambulance stations across London, 500 people in our two 999 control rooms and hundreds of support staff based in our offices across the city.

Working for us is an experience like no other, in a city like no other. Whatever your role you'll be helping people who need us the most.

Together, we all play a key part in making sure that we can respond to anyone needing our help 24 hours a day, 365 days a year.

We are committed to promoting equal opportunities across everything we do, in terms of employment and training, providing services and our engagement and decision making. We welcome diversity and look for self-motivated, enthusiastic people from all backgrounds who care about making a difference.

London Ambulance Service serves one of the worlds most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital every year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.

What We Can Offer You

Unsocial hours enhancements (In accordance to NHS Terms and Conditions Agenda for Change section 2)

Generous NHS Pension Scheme

27 days annual leave(pro rata), plus additional bank holiday leave allocate

Job summary

DOYOUTHRIVEINAHIGHPRESSUREENVIRONMENT?

WANT TO BE THE FIRST PERSON SOMEONE SPEAKS TO WHEN THEY CALL FOR AN EMERGENCY AMBULANCE?

BE THE VOICE TO REASSURE AND SUPPORT?

WOULD YOU LIKE TO DEVELOP YOUR CAREER WITH THE LONDON AMBULANCE SERVICE?

IF SO,YOU COULD MAKE A DIFFERENCE!

This is a vital role for the London Ambulance Service, receiving and taking charge of all incoming emergency calls. You are the first point of contact for our callers and patients, some of whom will be distressed, anxious or panicking. Using effective communication, interpersonal and persuasive skills, you will deal with all callers in a professional manner in order to obtain the required essential patient information.

Using the Medical Priority Dispatch System (MPDS), you will obtain an initial assessment of both the patient and the scene in an efficient manner. You will also be responsible for accurately recording essential patient information in a precise and timely manner.

Proposed assessment date: w/c 5th September

Proposed interview date: w/c 12th September

Please note you must hold:

• Relevant English & Maths Qualifications

As apart of role requirements for the job you will need to provide evidence of a minimum of 3 GCSEs or equivalent at grade C / 5 or above (including Maths and English, NVQ level 3 in a relevant subject or equivalent). You will need to evidence these qualifications at the conditional offer stage. Failure to provide this recruitment team could lead to your conditional offer being withdrawn.

Main duties of the job

You must be able to remain calm in an emergency. When people are panicking, your role is to be clear and assertive where required to ensure the caller remains focused. You will need to be able to follow a script and reassure the caller, but also to be firm where necessary about what they need to do.

Our staff are on the end of the line while new life is born into the world and we helped to deliver them. We provide support and reassuring words for someone alone with no one else to turn to. We stay on the line with those who are vulnerable having engaging conversations to find out more information. We are the voice that comforts those who have lost a family member and we are there, 24 hours a day, 7 days a week, 365 days a year.

Following a shift you will need to be able to switch off, which can be hard, especially after dealing with difficult calls. As part of a team, your colleagues are there for you and will help, support and enable you to realise the difference that you have made.

About us

We are one of the worlds busiest ambulance services. We have around 8,000 staff and volunteers in our Service: around 3,300 frontline crews in ambulance stations across London, 500 people in our two 999 control rooms and hundreds of support staff based in our offices across the city.

Working for us is an experience like no other, in a city like no other. Whatever your role youll be helping people who need us the most.

Together, we all play a key part in making sure that we can respond to anyone needing our help 24 hours a day, 365 days a year.

We are committed to promoting equal opportunities across everything we do, in terms of employment and training, providing services and our engagement and decision making. We welcome diversity and look for self-motivated, enthusiastic people from all backgrounds who care about making a difference.

What We Can Offer You

• Training Salary of £27,129p.a inc (Pro rata)
• Generous NHS Pension Scheme
• 27 days annual leave plus additional bank holiday leave allocated
• MPDS qualification (Nationally recognised triage system used in 45 countries)
• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing

Job summary

The Events and Community Fundraiser plays a key role in securing income and raising awareness of the charity and the local community. They will work autonomously to organise and manage fundraising activities including major events, third party events, raffles and lotteries, and engage, enthuse and support community fundraisers such asschools, groups and individuals to achieve agreed income targets in each of these areas.

The post holder will be responsible for managing volunteer community fundraisers who are vital to the success of this fundraising.

The post holder will require reasonable knowledge of fundraising and considerable energy and enthusiasm that will inspire the patients, visitors, staff and local community to choose London Ambulance Charity as their preferred charity to support. He/she will also engage and maintain relationships with individual fundraisers, local businesses, staff and volunteer networks.

The purpose of this role is to ensure that fundraising ideas and events are in place that will have high profile and will generate funds to agreed targets. The post holder must be inventive and highly organised in order to initiate and then deliver highly successful events. Working closely with groups and individuals, the ideal candidate will have an outgoingpersonality, keen for direct contact with people, good at motivating and self-confident.

Main duties of the job

Act as an ambassador for and represent the charity in a professional and efficient manner.Regularly review the current programme of events and community fundraising, identifying key growth areas and opportunities for development, and sharing insights and recommendations with senior staff.Ensure the charity provides excellent supporter care to all fundraisers and supporters taking part in an event or organising their own activities.With the Head of Charity, develop a community and events fundraising strategy, maximising income from community and events fundraising streams and delivering/exceeding financial targets.Lead the growth of our existing network of community supporters, further developing a pool of proactive individuals and groups raising money in aid of the charitys work.Manage the delivery of new fundraising activities in the events and community programme, setting income and expenditure targets for these, including product and campaign development.

About us

Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:

• Our care delivering outstanding emergency and urgent care whenever and wherever needed.
• Our organisation being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
• Our London using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.