Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s below.

Person Specification

Experience

Essential

• Broad audiology experience as a band 5
• Experience of working within the NHS

Desirable

• Small area of responsibility within audiology
• Home visit experience

Skills

Essential

• Ability to prioritise, innovate & work as part of a multi-disciplinary team
• Excellent IT skills
• Regular attendance & good time keeping in the workplace
• An enquiring interest in Audiology
• A commitment to offer only a high quality service

Knowledge

Essential

• Knowledge of Audiological test procedures
• Deaf Awareness

Desirable

• Theoretical knowledge of Paediatric Audiology, and advanced Audiological test techniques.

Qualifications

Essential

• Audiology Degree with evidence of clinical competence or MSc in Audiological Science with evidence of clinical competence.
• Registration with RCCP as an Audiologist or HCPC as a Clinical Scientist (Audiology)
• Registration with RCCP as an Audiologist or HCPC as a Clinical Scientist (Audiology)

Desirable

• Evidence of CPD
• British Sign Language
• Membership of BAA and/or BSA

Communication

Essential

• Ability to share knowledge and engage others in projects
• Excellent oral and written communication skills
• To communicate effectively with colleagues and patients and carers.
• To use effective verbal and non-verbal communication

Other

Essential

• Ability to formulate appropriate care plans and seek further assistance when required.
• Ability to work on own initiative and take routine decisions.
• Sufficient to perform the duties of the post with any aids and adaptations

Desirable

• Awareness of budgetary limitation & constraint

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Barts Health NHS Trust

Address

Royal London Hospital

London

E1 1FR

United Kingdom

Employer's website

https://www.bartshealth.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Job Specification:

This is a part time position for 15 hours per week.

The post holder is required to start at 7am, there is some flexibility regarding finishing times and which days of the week they work, ideally 3 days, 5 hours each day.

Duties and responsibilities:

• Ensuring that the patient is as comfortable and relaxed as possible and confirming their agreement to the collection of a blood sample
• Collection of sample(s) of blood in accordance with training and procedures
• Ensuring samples are stored in appropriate containers
• Accurate, legible labelling of all samples to confirm patient identity
• Checking patient identification against GP/nurse request and confirming with patient whenever possible
• Recording collection of blood sample in patient record in accordance with practice procedure
• Ensuring that samples are dispatched to the appropriate laboratories in a timely fashion
• Ensuring that anomalies are reported to a senior member of staff
• Notifying the GP/nurse of any significant patient issues
• Liaising with and assisting members of the nursing team

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management of their own and others health, safety and security as defined in the practice handbook. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff
• Responsible for hand hygiene across the practice
• Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand-cleansing facilities, wipes etc. are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
• Safe management of sharps procedures, including training, use, storage and disposal
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
• Undertaking periodic infection control training (minimum twice annually)
• Routine management of own team / team areas, and maintenance of work space standards
• Waste management, including collection, handling, segregation, container management, storage and collection
• Spillage control procedures, management and training
• Decontamination control procedures, management and training, and equipment maintenance
• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Experience

Essential

• Experience of taking blood in a clinical setting
• Experience of working within a nursing team
• Experience of dealing with vulnerable patients

Desirable

• Experience of working in a GP Surgery
• Experience using EMIS Web/ TQUEST
• Experience using the vacutainer system

Qualifications

Essential

• Phlebotomy Qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tollgate Medical Centre

Address

Tollgate Medical Centre

220 Tollgate Road

London

E6 5JS

United Kingdom

Employer's website

https://www.tollgatemedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stocking of consulting rooms as required
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Dealing with clinical waste
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

• Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

  Health & safety:

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards
  • Actively reporting health and safety hazards and infection hazards immediately when recognised
  • Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
  • Undertaking periodic infection control training (minimum annually)
  • Reporting potential risks identified
  • Demonstrate due regard for safeguarding and promoting the welfare of children.

  Equality and diversity:

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/professional development:

  The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

  Quality:

  The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

  Communication:

  The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise peoples needs for alternative methods of communication and respond accordingly

  Contribution to the implementation of services:

  The post-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

Person Specification

Experience

Essential

• At least one year experience of working in a GP surgery is essential

Qualifications

Essential

• Experience in working in primary care preferably in a GP Practice Experience in working on Emis Web
• Educated to GCSE O level or equivalent Computer literate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Aspire Medical Centre

Address

Aspire Medical Centre

269 Barking Road

London

E6 1FL

United Kingdom

Employer's website

https://www.aspiremedicalcentre.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

The school health service will contribute to the London Borough of Newham (LBN) key priorities set out in the corporate plan for children, young people and families and in accordance United Nations (UN) Convention on the Rights of the Child1.

The post holder will be a member of the School Health Team and work as part of the wider Child Health Information service (CHIS) team.

The post holder will work in conjunction with the Child Health Practitioners (CHP) within the school health service. They will contribute to the assessment of health needs and delivery of appropriate services to meet needs of both the individual and the wider Community within a defined area of the London Borough of Newham.

The post holder will undertake duties as delegated by the School Nurse, Child Health Practitioners, Public Health Programme Lead and other nursery nurses in the team. The Child Health Screener will support the delivery of the National Child Measurement Programme (NCMP) (Reception and Year 6 cohorts) and the Hearing and Vision Screening Programme (Reception cohort) across all primary schools in LBN and to children who attend alternative provisions.

The post holder works as part of the LBN public health nursing team, liaising and working with statutory and voluntary agencies to promote the health and wellbeing of the local population as delegated.

The post holder will assist and support the children and young peoples public health workforce (0-19) to carry out their duties around health screening, support around a specific health concern including safe guarding, uptake of routine immunisations, including school aged immunisations and the seasonal Nasal Flu programme.

The post holder will be required to undertake the key functions within CHIS Team including liaison with local and national maternity and child health departments to enable smooth exchange of patient identifiable clinical data and information on a daily basis to facilitate clinical service delivery to local children and families living in Newham, as delegated.

The post holder will be involved in data collection and inputting which contributes to identifying local health needs across the 0-19 years health services across the London Borough of Newham

The post holder reports to the Child Health Practitioner and is supervised by the Public Health Programme Lead Health

The post holder has no budget responsibility

The post holder will be required to adhere to this dress code of smart but casual.

The NCMP is a mandated annual programme delivered by all local authorities which involves taking the height and weight of all children in reception and year 6 cohorts. Vision screening is delivered in line with National Screening Committee recommendations and aims to identify children aged 4 to 5 years with reduced vision and amblyopia enabling timely intervention (PHE, 2018). Screening reception aged childrens hearing aims to identify any hearing problems that may have been missed or have slowly been getting worse since the newborn screen (NHS, 2018).

Amblyopia is a form of abnormal vision system development. Early detection of amblyopia is necessary to avoid permanent visual impairment by allowing treatment to be undertaken within the sensitive time period of growth and change in the visual system.

The School Health Screener should have a minimum of 2 years experience of working with children of all ages and an interest in Public Health. The post holder will be expected to act within their scope of practice, level of training and competence and be aware of their limitations at all time. They will work across the four integrated locality hubs providing a screening service to all eligible children supporting the child health practitioner role. Strengthening the delivery of the universal 4, 5, 6, service model evidenced by the Healthy Child Programme and Health for All Children 5th Edition.

Person Specification

Essential Skills and Knowledge

Essential

• - Strong clinical leadership skills.
• - Excellent communication, interpersonal, and report-writing abilities.
• - Knowledge of child development issues which can impact school aged children.
• - Competence in using clinical and administrative IT systems.
• - Understanding and commitment to equality, diversity, and inclusion principles.

Other Requirements

Essential

• - Ability to travel independently within the borough.
• - A positive, resilient, and flexible attitude towards change and service improvement.

Experience

Essential

• - Significant post-registration experience working with children, young people, and families.
• - Working knowledge of safeguarding procedures and multi-agency collaboration.

Qualifications

Essential

• -The applicant must have a minimum of a NVQ level 2/3 or equivalent, and have Math and English GCSE C or equivalent foundation skills.
• -Childhood Studies Level 2

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

London Borough of Newham

Address

Building 1000, Newham Dockside

1000 Dockside Road

London

E16 2QU

United Kingdom

Employer's website

https://www.newham.gov.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities:

• Prescription Processing:
• Receive and review prescription requests from patients, ensuring all necessary details are included.
• Process and issue prescriptions under the direction of a GP or nurse, ensuring all regulatory requirements are met.
• Manage repeat prescription requests, including reviewing patient history and ensuring prescriptions are renewed as appropriate.
• Work in collaboration with the Clinical Pharmacist Team to review medication interactions, dosages, and patient safety.
• Collaboration with the Clinical Pharmacist Team:
• Communicate effectively with the Clinical Pharmacist Team to ensure prescriptions align with best practices for medication management.
• Assist the Clinical Pharmacist Team in conducting medication reviews and audits.
• Support the Clinical Pharmacist Team by addressing medication-related queries and helping with prescription clarification when needed.

• Patient Communication:
• Communicate with patients regarding prescription status, changes, or clarifications.
• Provide advice on medication collection procedures and ensure patients are informed about their prescription needs.
• Liaise with the Clinical Pharmacist Team to relay information to patients about new prescriptions or changes in their medication.
• Record Keeping & Compliance:
• Maintain accurate and up-to-date records of prescriptions, amendments, and clinical reviews.
• Ensure all prescriptions are in compliance with relevant laws and guidelines, including those set by the NHS, CQC, and other healthcare bodies.
• Monitor stock levels and ensure the timely ordering of medications in coordination with the pharmacy, while also collaborating with the Clinical Pharmacist Team to avoid medication shortages.
• Administrative Support:
• Update patient medical records to reflect prescription changes and renewals.
• Assist in the coordination of prescription-related queries with pharmacies and GPs, working alongside the Clinical Pharmacist Team to resolve issues.
• Support the administrative team with other general practice clerical duties as required.
• Confidentiality & Data Protection:
• Adhere to strict confidentiality guidelines regarding patient information, in compliance with data protection laws (e.g., GDPR).
• Handle prescription information securely and ensure any patient data is protected at all times.

Person Specification

Qualifications

Essential

• Experience:
• Previous experience in a medical administrative role, particularly in prescription handling or within a healthcare setting.
• Knowledge:
• Understanding of prescription protocols and medication.
• Familiarity with NHS systems and procedures (or similar healthcare systems).
• Skills:
• Strong attention to detail and organisational skills.
• Excellent verbal and written communication skills.
• Ability to work efficiently and accurately in a fast-paced environment.
• Proficiency in medical practice management software and Microsoft Office Suite.

Desirable

• Experience:
• Experience working alongside or coordinating with clinical pharmacy teams.
• Previous experience in a GP practice or healthcare setting is an advantage.
• Knowledge:
• Understanding of clinical guidelines related to prescribing and medication management.
• Additional:
• Understanding of data protection laws (e.g., GDPR) and confidentiality requirements in healthcare.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Star Lane Medical Centre

Address

121 Star Lane

Canning Town

Newham

E16 4QH

United Kingdom

Employer's website

https://www.starlanemedicalcentre.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

SCPHN Student (Health Visiting and School Nursing) in London Borough of Newham are expected to work towards gaining the standards of proficiency for entry to the NMC register/recordable for (SCPHN).

We will provide the SCPHN student with a learning environment which will enable the student to develop knowledge, skills and competencies to take on the role of a qualified SCPHN within a defined pathway.

To gain the knowledge, skills and competence required in order to exercise higher levels of judgment, discretion and decision making in clinical care focusing on four broad areas:

• Clinical practice
• Community Engagement
• Clinical practice development
• Leadership in clinical practice

The post of the SCPHN Sponsorship Student is a development post building on existing knowledge, skills and competencies to achieve a higher level of practice resulting in an academic qualification as well as a recordable/registerable qualification with the Nursing and Midwifery Council.

Main duties and responsibilities:

The fundamental responsibilities of the post holder are:

To attain the academic credentials and the clinical skills required to practice as a NMC registered Specialist Community Public Health Nurse on a defined pathway.

To fulfil the requirements of the Specialist Community Practitioner programme by attending university course dates and practice placement days in accordance with University regulations

To work with the Practice Supervisor and Practice Assessor to develop the skills and competencies to achieve NMC Registration Standards for Specialist Community Practice; and embed knowledge gained into clinical practice.

To demonstrate an understanding of current and emerging National, Regional and local healthcare legislation, policies and guidelines as they pertain to chosen pathway

To develop/build on skills of caseload and team leadership and management

To work within University Regulations pertaining to academic work and student conduct.

To work within employing organisational policies as they pertain to the relevant clinical setting.

To work within the LBN Childrens Health, 0-19 Services policies and procedures relating to practice and employees responsibilities.

Confidentiality & Information Governance

Adhere to the Data Protection Act (2018),GDPR, and Freedom of Information Act (2000).

Ensure that all client information is stored and transmitted securely, with awareness of the NHS information governance protocols.

Health & Safety

Act in accordance with the Health and Safety at Work Act (1974).

Report hazards, accidents, or concerns to the appropriate authority and contribute to a safe environment for staff and service users.

Equal Opportunities

Promote and practice equality, diversity, and inclusion in all aspects of service delivery.

Challenge discrimination and uphold the values of fairness and respect in line with the Councils Equal Opportunities Policy.

Safeguarding

Adhere to all safeguarding procedures for children and vulnerable adults.

Participate inmandatory safeguarding trainingand supervision, applying knowledge to recognise and escalate concerns effectively.

Infection Prevention and Control

Comply with infection control standards and ensure hand hygiene practices are followed rigorously.

Attend required training and take personal responsibility for reducing the risk of infection transmission.

Risk Management

Understand and participate in the organisations risk management processes.

Document and escalate risks appropriately and contribute to developing safer practice.

Professionalism

Maintain a high standard of personal conduct, including abstaining from alcohol during work hours and complying with theNo Smoking Policy.

Avoid conflicts of interest and seek approval for secondary employment if applicable.

What You Will Gain

Sponsorship for a Level 7 academic qualification (SCPHN Health Visiting)

Clinical training supported by experienced Practice Assessors and Supervisors

Exposure to a progressive public health nursing strategy

Corporate membership with the Institute of Health Visiting (iHV)

Access to a structured preceptorship and CPD programme post-qualification

Opportunities for career progression in public health nursing

What You Will Do

Deliver public health initiatives and care packages (e.g. healthy weight, behaviour support)

Undertake health needs assessments and manage a caseload

Focus on high-impact areas of the Healthy Child Programme

Safeguard vulnerable children and lead quality improvement (QI) projects

Engage in clinical leadership, community engagement, and practice development

What We Are Looking For

Motivation to tackle health inequalities and improve outcomes for children and families

Knowledge of the Healthy Child Programme and wider public health issues

Strong communication, emotional resilience, and decision-making capabilities

High academic ability to manage a demanding year of study and placement

Reflective learners with leadership potential and a collaborative mindset.

Person Specification

Qualifications

Essential

• Current NMC Registration for nursing or midwifery.
• Level 6 qualification (2:2 or higher).
• Literacy and Numeracy at the level of the National Qualifications Framework at level 1-2 for Numeracy (equivalent of GCSE) and 3-4 for Literacy (equivalent of A level)

Desirable

• Evidence of 2 years post qualification experience as a Nurse or Midwife.
• Evidence of continual professional development
• Recordable qualification Child Protection Supervision

Experience

Essential

• A minimum of two years experience as a qualified Nurse / Midwife
• Multi- agency/multidisciplinary working
• Experience of direct supervision of qualified and unqualified staff
• Experience of providing complex packages of care and interagency working
• Experience of teaching and assessing students
• Experience of child protection and looked after children work with families in a local authority social services/social care department, NSPCC or other relevant agency. Experience of direct work with children and families
• Able to recognise what good practice looks like and demonstrate how they have delivered practice at that level.
• Experience of undertaking quality assurance/service improvement frameworks and or carrying out quality assurance activities such as audits and practice observations.

Desirable

• Desirable:
• Leading training
• Developing and delivery of projects
• Experience of first line management
• Experience as a clinical supervisor

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

London Borough of Newham

Address

Building 1000, Newham Dockside

1000 Dockside Road

London

E16 2QU

United Kingdom

Employer's website

https://www.newham.gov.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Salaried GP will provide high-quality, patient-centred care to the practice population, delivering safe and effective clinical services across a range of settings. The post holder will work as part of a multidisciplinary team to manage acute and chronic medical conditions, promote health and wellbeing, contribute to service development and support the delivery of contractual requirements. The role includes routine and urgent clinical care, clinical administration, participation in the Duty GP rota and involvement in quality improvement activities.

Main Duties and Responsibilities:

Clinical Duties

• Deliver high-quality, patient-centred care through face-to-face, telephone and online consultations.
• Assess, diagnose and manage a wide range of acute, chronic and complex medical conditions.
• Develop and implement appropriate management and treatment plans.
• Prescribe safely and effectively in accordance with local and national prescribing guidance.
• Manage patients with long-term conditions in collaboration with the wider clinical team.
• Provide preventative healthcare advice and support health promotion initiatives.
• Undertake home visits where clinically appropriate.
• Provide care in accordance with GMC standards and evidence-based clinical guidelines.
• Maintain awareness of safeguarding responsibilities and act in accordance with local policies.

• Review and action pathology results in a timely manner.
• Process incoming clinical correspondence, hospital letters and discharge summaries.
• Review and authorise repeat medication requests where appropriate.
• Complete medical reports, forms and other associated documentation as required.
• Ensure all clinical records are accurate, comprehensive and contemporaneous.
• Use EMIS Web effectively and in accordance with information governance requirements.

• Participate in the practice Duty GP rota.
• Manage urgent same-day patient demand.
• Provide clinical advice and support to clinicians and administrative staff.
• Triage urgent clinical requests and determine appropriate pathways of care.
• Support safe patient flow and effective utilisation of practice resources.

• Work collaboratively with Practice Nurses, Advanced Nurse Practitioners (ANPs), Healthcare Assistants (HCAs), Clinical Pharmacists, Care Coordinators and Social Prescribers.
• Support team-based care and contribute to effective communication across the organisation.
• Participate in multidisciplinary team meetings and case discussions.
• Provide clinical leadership and support to colleagues where appropriate.

• Contribute to the achievement of Quality and Outcomes Framework (QOF) targets.
• Support delivery of Enhanced Services and other contractual requirements.
• Participate in clinical audit, quality improvement projects and service development initiatives.
• Engage in significant event analysis and learning activities.
• Support safeguarding, infection prevention and information governance processes.
• Maintain awareness of NHS and primary care developments relevant to General Practice.

• Maintain full GMC registration and a licence to practise.
• Participate in annual appraisal and GMC revalidation.
• Undertake continuing professional development (CPD) and mandatory training.
• Comply with all practice policies, procedures and clinical governance requirements.
• Act in accordance with the principles of equality, diversity and inclusion.
• Maintain confidentiality in line with GDPR, NHS guidance and professional standards.

Person Specification

Qualifications

Essential

• MBBS or equivalent medical qualification.
• Full GMC registration with a licence to practise.
• MRCGP or equivalent qualification.
• Inclusion on the NHS England Medical Performers List.
• Evidence of ongoing Continuing Professional Development (CPD).
• Eligible to work in the UK.

Desirable

• Additional postgraduate qualifications relevant to primary care.
• Qualifications or accreditation in areas such as minor surgery, women's health, family planning or long-term condition management.

Experience

Essential

• Experience of working in UK General Practice.
• Experience of managing a broad range of acute and chronic medical conditions.
• Experience of clinical decision-making and risk management.
• Experience of working within a multidisciplinary healthcare team.
• Experience of maintaining accurate and comprehensive clinical records.
• Experience of delivering patient-centred care in a primary care setting.

Desirable

• Experience using EMIS Web.
• Previous experience undertaking Duty GP responsibilities.
• Experience contributing to QOF and Enhanced Services.
• Experience of clinical audit, quality improvement or service development projects.
• Experience supervising, mentoring or supporting other healthcare professionals.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Custom House Surgery

Address

Custom House Surgery

16 Freemasons Road

London

E16 3NA

United Kingdom

Employer's website

https://customhousesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Provide high quality nursing care for children and young people in the London borough of Newham, which is planned and delivered, reviewed and evaluated within the clients home, wound dressing clinic or other appropriate setting within the community using family centered, evidence based practice.
• Assess and order equipment and supplies for the child or young person to enable them to manage their condition safely in the community setting, including regular reassessments dependent on the changing needs of the child/young person.
• Provide initial triage and assessment of new referrals to the service, identifying where urgent response is required and allocating to staff, based on staff logistics and skill mix.
• Initiate and manage safe, effective discharge from hospital to home carrying out risk assessments of the receiving community setting.
• Enable and promote independence by teaching, supporting and encouraging carers and children, including those children with complex health needs, to participate in meeting their own care needs where possible in community settings.
• Initiate and manage appropriate changes in care in negotiation with children, families and professionals following review of planned care at either case review, morning handover or joint visits.
• Provide emotional support to clients and families who may be facing difficult decisions, bad news or bereavement.
• Communicate with families for whom English is not their first language and/or children with communication difficulties/ special needs. This involves working in collaboration with health advocates (interpreters), or using highly developed verbal/ non-verbal communication skills

Person Specification

Education, Qualification and Training

Essential

• RSCN/ RN Child Branch
• Evidence of continued professional development
• Degree level qualification (or working towards)

Desirable

• Community nursing qualification

Experience

Essential

• Significant experience at Band 5 working with children & young people.
• Experience of working with children complex health care needs
• Experience of supporting children and families through the child protection process
• Experience of interagency working

Desirable

• Working at Band 6 level
• Community experience

Knowledge and Skills

Essential

• Sound knowledge and skills in paediatric nursing, including enteral, respiratory, oncology, wound care, tracheostomy and Central Venous Access Devices (CVADs)
• Knowledge and understanding of the child health needs of a racially and culturally diverse population
• Ability to work flexibly, prioritise and respond to changing demands in workload.
• Excellent organisational and time management skills and ability to facilitate these skills in others
• Ability to support the implementation of successful change management
• Ability to deal with complaints sensitively, avoiding escalation where possible.

Other

Essential

• Excellent teaching skills with an ability to adapt these for use with health care support workers, parents, children and young people.
• Ability to work as an autonomous practitioner and to make sound clinical judgements and decisions regarding patient care and to be responsible and accountable for choices made.
• Excellent verbal / written communication and interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East London NHS Foundation Trust

Address

Appleby Health Centre,

63 Appleby Road

London

E16 1LQ

United Kingdom

Employer's website

https://www.elft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Duty Managers responsibilities will include:

• Coordinating daily operations and ensuring reception and administrative services run smoothly.

• Organising staffing and workloads so that the right people are in the right place at the right time.

• Monitoring key workflows, including appointments, prescriptions, electronic tasks, documents, correspondence and laboratory reports.

• Prioritising urgent work, setting clear deadlines and escalating concerns appropriately.

• Supporting clinical session planning and ensuring appointment availability meets service requirements.

• Providing day-to-day leadership, guidance, training and performance support to team members.

• Leading team huddles and communicating important operational updates.

• Maintaining a professional, welcoming and well-organised environment for patients, visitors and colleagues.

• Supporting patients with complex enquiries or concerns and assisting with complaint resolution.

• Responding effectively to service pressures, late-running clinics, incidents and emergencies.

• Ensuring practice policies, CQC requirements, health and safety procedures and mandatory checks are followed and recorded.

• Providing hands-on support across reception and other administrative functions when required.

The duties listed above are not exhaustive, and the postholder may be asked to undertake other appropriate responsibilities within their skills and experience.

Person Specification

Essential

Essential

• A welcoming, professional and patient-focused approach.
• Excellent verbal and written communication skills, with the confidence to communicate with patients, colleagues and senior managers.
• Strong organisational skills and the ability to prioritise effectively in a busy and changing environment.
• Ability to remain calm, make sound operational decisions and escalate concerns appropriately.
• Ability to lead, motivate, support and develop team members.
• Ability to work independently, use initiative and contribute effectively as part of a wider team.
• Flexible and reliable, with the ability to work 30 hours per week across Stratford Health Centre and The Forest Practice according to operational requirements.

Qualifications

Essential

• Good standard of general education, including English and mathematics at GCSE/Level 2 or equivalent, or demonstrable equivalent literacy and numeracy skills.

Desirable

• Qualification in leadership, management, business administration or healthcare management.
• NHS leadership or primary care management training.

Experience

Essential

• Experience of working in a busy administrative, reception or customer-facing environment.
• Experience of supervising, coordinating or providing day-to-day guidance to a team.
• Experience of organising staffing, allocating work and managing competing priorities.
• Experience of monitoring workflows and ensuring urgent tasks are completed or escalated appropriately.
• Experience of handling complex enquiries, complaints or difficult situations professionally.
• Experience of maintaining accurate records and handling confidential or sensitive information.
• Competent use of standard computer systems, including email, document management and Microsoft Office applications.

Desirable

• Experience of working within general practice, primary care or another NHS healthcare setting.
• Experience of preparing staff rotas and coordinating cover for planned or unexpected absences.
• Familiarity with primary care workflows, including appointments, prescriptions, clinical correspondence, electronic tasks and test results.
• Experience of supporting formal complaint investigations.
• Experience of using EMIS Web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stratford Health Centre | The Forest Practice

Address

121-123 The Grove

Stratford

London

E15 1EN

United Kingdom

Employer's website

https://www.stratford.healthcentre.co.ukwww.stratford.healthcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

Overall Purpose of Job

The London Borough of Newham LBN has been identified as one of the 75 local authorities chosen to trial a new-style family support centre known as a Family Hub. They will be created in Newham through a £4 million Family Hubs & Start for Life grant fund successfully secured by the Council from Central Government. The Family Hub concept is an approach that ensures services and professionals work better together to provide families easier access to services in their local community. It will include, for example, health services (antenatal, maternity, health visitor, school nurses), early years and childcare, education, parenting support, safety and relationship support.

The Specialist Baby Feeding Supporter will contribute to fulfilling the minimum requirements of the Family Hubs Programme. At its core, this includes providing support and guidance to parents in Newham to help improve breastfeeding initiation, exclusivity, duration and support families with their wider infant feeding goals. The post holder will be expected to incorporate the Baby Friendly standards in all aspects of his or her role.

The Health Visiting Service contributes to the London Borough of Newham LBN key priorities set out in the corporate plan for children, young people and families and in accordance United Nations UN Convention on the Rights of the Child.

The post holder will be a member, of the Health Visiting Service, working within the Newham Infant Feeding Team. They will contribute to the provision of infant feeding support as a part of delivery of the Healthy Child Programme (HCP) 2023, NHS Long Term Plan 2019, updated 2023, National Family Hubs priorities, and LBN Public Health priorities (50 Steps)

Newham Best Start Family Hubs, Childrens Centres and Childrens Health 0-19 Service jointly achieved Stage 3 Full UNICEF Baby Friendly Initiative BFI Accreditation in May 2026. Together we are working to maintain Baby Friendly accreditation at Re-assessment in 2028, aiming to apply for Gold Accreditation in 2029.

The post holder will be expected to incorporate the Baby Friendly standards in all aspects of his/her role.

The post holder will undertake duties as delegated by the Infant Feeding Coordinator and Integrated Team Manager, providing support and information to parents in Newham around infant feeding, to complement the core infant feeding support offered by the Health Visiting Service.

The post holder will work as part of the LBN public health nursing team, liaising and working with statutory and voluntary agencies to promote the health and wellbeing of the local population as delegated.

Using a client-centred, counselling skills approach, the post holder will support parents to find solutions to common infant feeding issues and concerns enabling more mothers to reach their breastfeeding goals; support parents who use formula to do so as safely as possible; to support parents to introduce healthy, family foods at around 6 months; support healthy weight for baby, mother and family, support maternal and infant mental health and well-being, including supporting, parents to develop reciprocal, close and loving relationships with their babies.

The post holder will be required to undertake the key functions of the role in a timely manner including liaison with Health Visiting and CHIS staff to share confidential, patient identifiable clinical data and information on a daily basis to facilitate clinical service delivery to local children and families living in Newham. They will also be expected to collaborate with other parts of Newhams infant feeding system, such as with Maternity Services, commissioned services and voluntary organisations.

The post holder must follow LBN Safeguarding and Data Protection procedures.

The post holder will report to the Infant Feeding Coordinator.

The post holder must attend mandatory training as applicable to the role.

The post holder has no budget responsibility

The post holder has no line management responsibilities

The post holder will be required to adhere to the dress code of smart but casual.

Job Summary

The Specialist Baby Feeding Supporter will:

Deliver education, information and support within antenatal and postnatal workshops; in person at Newham Baby Feeding Cafes and other community events.

Provide support to clients using a range of communication methods including video calls, phone calls, text messages and emails

Promote breastfeeding to pregnant women, their families and the wider community in Newham and to provide information and support to enable women to breastfeed their babies for as long as they wish. Where exclusive breastfeeding is not possible, to support parents to make informed decisions around safe and responsive bottle feeding. Supporting all parents to develop close and loving relationships with their babies.

Support the Infant Feeding Co-ordinator with audit as part of UNICEF Baby Friendly Initiative accreditation.

Use a person-centred, non-judgemental approach, supporting all parents to feed their babies as safely as possible including breastfeeding, bottle feeding and introducing solid foods.

Draw on in depth knowledge of lactation to support mothers to with complex multi-factorial infant feeding challenges including physical, psychological and social barriers, enabling women to reach their own infant feeding goals; supporting increased initiation, prevalence and satisfaction of breastfeeding in Newham.

Work collaboratively with health visitors in the co-ordination of care-plans including where appropriate assessing and referring to GPs, tongue tie service, Speech and Language Therapies (SALT), dieticians and other specialist services.

Arrange loan of breastfeeding equipment when required as part of a feeding plan, teaching mothers how to use equipment safely.

Support maternal and infant mental health and well-being, including referral and signposting as appropriate.

Record activity and data at end of each shift to support information sharing with health visiting, Public Health and Family Hubs colleagues.

Maintain mandatory training and supervision.

Key Tasks and Accountabilities:

Model London Borough of Newhams HEART values.

Work collaboratively with other members of Newham Infant Feeding Team under the direction of the Senior Specialist Baby Feeding Supporter and the Infant Feeding Co-ordinator to cover the rota for the Baby Feeding Helpline, workshops and other events across the week 7 days.

Work collaboratively with external infant feeding partners such as Maternity Services and community based commissioned services as well as the wider Family Hubs Network.

Deliver culturally sensitive, co-produced group sessions to enhance complementary feeding practices in diverse local populations.

Respond in a timely manner to parents phone calls, voicemails, text messages and emails, offering return video or phone call, platform as preferred by the client, i.e. Whats App

Support parents with infant feeding questions and concerns; providing support and evidence based information.

Signpost parents to appropriate partner services and follow up where necessary.

Maintain excellent listening and communication skills using a strengths based approach, supporting parents own learning and self-efficacy.

Provide follow up with reliable, evidence based resources.

Liaise with Senior Baby Feeding Specialist, Infant Feeding Co-ordinatorand Health Visiting teams where there are concerns outside of remit of the role. Communicating effectively and professionally with all members of the multidisciplinary team and with outside agencies involved in provision or planning of care.

Document support provided on electronic healthcare records RiO.

Demonstrate awareness of the needs of clients/families from diverse ethnic family groups.

Maintain knowledge and understanding of trust guidelines and policies appropriate to the role and demonstrate evidence-based practiced based on these and UNICEF Baby Friendly Initiative.

Attend and take an active part in team meetings.

Participate in individual performance reviews.

Identify and pursue own educational and professional development including mandatory training.

Follow all LBN Safeguarding and Data Protection policies and procedures.

Attend monthly 1-1 supervision with Infant Feeding Co-ordinator

United Nations Convention on the Rights of the Child 1990

Person Specification

Experience

Essential

• About You
• The candidate will/must have:
• -IBCLC or Breastfeeding Counsellor, or Peer Supporter working towards BFC or IBCLC qualification.
• -In depth knowledge of infant feeding including lactation, the value of breastfeeding, and common issues including awareness of how to support mothers to establish and maintain breastfeeding.
• -Excellent communication skills, written and verbal; team oriented, able to work as part of a team, and independently.
• Ability to use IT and common software packages e.g. Word, Outlook, Excel and PowerPoint
• -Ability to be professional, emotionally intelligent and able to communicate effectively in diverse situations.
• -Ability to travel to workshops, Baby Feeding Cafes and other events in Newham as required.
• -The role includes some weekend work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

London Borough of Newham

Address

Building 1000, Newham Dockside

1000 Dockside Road

London

E16 2QU

United Kingdom

Employer's website

https://www.newham.gov.uk/ (Opens in a new tab)

Job description

Job responsibilities

The appointees will form a close working relationship with the practice or services where they are providing primary care services. Work with practice teams support acute and long-term medical conditions management, the achievement of prescribing outcomes for Quality Outcomes Framework ; Directed Enhanced Services ; Local Incentive Schemes and Prescribing Incentive Schemes .

A high degree of flexibility will be required, along with willingness to adapt to fluctuations in practice workload and be adaptable to the day to day demands of a busy general practice or urgent care workload.

Clinical responsibilities:

A good standard of patient medical care

In accordance with the practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including GP surgery consultations and emergencies, telephone / Video / Online consultations and queries, triaging, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, patient test results, patient medical reports and examinations (e.g. Insurance Companies) on behalf of the Practice, referral letters NHS or private, paperwork and correspondence in a timely manner

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

Recording clear and contemporaneous I.T. based consultation notes to agreed standards

Collecting data for audit purposes

Compiling and issuing computer-generated acute and repeat prescriptions

Prescribing in accordance with locally agreed or national guidelines.

In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Take part in the duty doctor rota

To do home visits

From time to time there may be extra duties or responsibilities that may be required of the post-holder. These will be agreed with the Clinical lead, and there will be an expectation that new duties or responsibilities may be part of the role, but that they will be appropriate to the knowledge, skills and experience of the employed GP.

Other responsibilities with the Practice:

Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety, annual QOF Assessment of the Practice.

A commitment to life-long learning and audit to ensure evidence-based best practice;

A commitment (when seeing patients) to helping the practice promote safe, high quality care.

Maintain reaccreditation portfolio and undertake annual appraisal.

Contributing to evaluation or audit and clinical standard setting within the organisation;

Attending training, Practice Meetings and events organised by the practice or other agencies, where appropriate.

Responsibility for completing Medical Reports / requests for patient information.

To be professional at all times and maintain a formal dress code.

To maintain a good working relationship with staff, doctors and patients and contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance and service expansion

Team working

• Understand own role and scope, and identify how this may develop over time
• Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working
• Delegate clearly and appropriately, adopting the principles of safe practice and assessing competence
• Ensure clear referral mechanisms are in place to meet patient need, if required
• Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team
• Work effectively with others to clearly define values, direction and policies impacting upon care delivery
• Participate in team activities that create opportunities to improve patient care
• Participate in and support local projects as agreed with the practice management team

Utilising information

• Use technology as an aid to management in planning, implementation and monitoring, presenting and communicating information
• Review and process data using accurate SNOMED codes to ensure easy and accurate retrieval for monitoring and audit processes
• Manage information searches using the internet and local library databases, for example, the retrieval of relevant information for patients on their condition
• Understand the responsibility of self and others regarding the Freedom of Information Act
• Collate, analyse and present clinical data and information to the team using appropriate charts and/or graphs to enhance care

Record keeping and administration

• Make accurate and contemporaneous records of all patient encounters in accordance with practice records protocols and coding protocols
• Accurately label and document patient samples and submit for collection and analysis.
• Maintain skills in using patient appointment system
• Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate
• Take the necessary precautions when transmitting information
• An understanding, acceptance and adherence to the need for strict confidentiality

Service improvement:

• Be aware of and, if appropriate, assist in current clinical audit
• Work with colleagues in the team on the development of current and new services and other initiatives
• Deal with requests from patients and clinical staff for health information leaflets

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their careers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Engaging with and contributing to issues/processes involving Health & Safety in the workplace

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Safe management of sharps procedures including training, use, storage and disposal

Reporting potential risks identified.

Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures

Identifying and reporting hazards/risks and contributing to control measures.

Adhering to all relevant policies including infection control, cold chain

Contributing to keeping the working area and patient areas tidy and free from hazards.

Using protective equipment and clothing provided and in accordance with the practices policy.

Handling specimens and clinical waste/sharps in accordance with practice policy.

Applying correctly spill control and decontamination policies

Ensuring sufficient supplies of all cleansing and infection control materials.

Attending regular health and safety training.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Flexibility:

This job description is not intended to be an exhaustive description of every duty performed by the post holder, but rather a guide to the type and nature of the duties. In Essex Lodge Surgery, flexibility in the duties undertaken and the hours worked are essential to achieve the objectives of a smooth running practice.

The post holder is required to carry out any duties that fall within the scope of this role, that may reasonably be requested by the Partners or the Practice Manager and that relate to the efficiency and smooth running of the Practice.

The post-holder may, from time to time, be asked to undertake other reasonable duties, with appropriate training. It is important that all members of staff are prepared to undertake additional or relinquish current duties to maintain service delivery to patients. It is expected that requests from the Partners/Management Team will not be unreasonably refused.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.

Person Specification

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting
• Knowledge of EMIS web clinical system

Desirable

• Knowledge of databases
• Customer Service Training or formal reception training

Qualifications

Essential

• Eligible to work in General Practice as a GP
• Willing to successfully complete appropriate training for appraisal and remain up to date with the developing GP Appraisal, relicensing and GMC revalidation
• Excellent communication and interpersonal skills
• Ability to work as part of a multi-disciplinary team
• Understanding of the pressures faced by GPs and healthcare teams
• Current registration with the GMC and appropriate representation with a recognised medical defence organisation
• Strong levels of IT proficiency and familiarity with primary care clinical systems (EMIS WEB). Experience in using the Microsoft suite of programmes
• Proven ability to handle a busy and varied primary care case load
• A good understanding of Primary Care contracting requirements
• Understanding of QOF, local and national incentive schemes, prescribing or other initiatives are acted on as required
• Ability to drive and use of a vehicle to carry out home visits
• Able to take a consultative approach to their work, appropriately involving relevant people
• Able to put the needs of the team ahead of individual needs at busy times, periods of increased workloads ,QOF assessment, flu campaigns, sickness absences or unplanned leave etc.
• Flexibility to adapt to different organisational settings
• Organised and efficient in record keeping.

Desirable

• GP with specialist interest
• Willingness to contribute to and participate in a peer support group
• Proven ability to offer support within a clinical team and share learning points in practice meetings
• Competent EMIS Web user

Educator

Essential

• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance and service expansion
• To prepare and participate in CQC visit

Desirable

• Excellent communication skills including verbal, written, face to face and active listening skills.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

IT Skills

Essential

• The practice has been a GP training and teaching practice since 1985, having two GP trainers and GP registrars. The practice provides training to physician associate (PA) and medical students from the Queen Mary University of London and also medical students from Kings College London. Training and development are therefore an important part of the practices ethos.

Desirable

• The practice is well advanced in terms of computerisation and fully computerised. The clinical IT system is EMIS Web. It has adopted new AI software such as EMMA and ANIMA

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Essex Lodge Surgery

Address

94 Greengate Street

London

E13 0AS

United Kingdom

Employer's website

https://www.essexlodge.com/ (Opens in a new tab)