Job description

Job responsibilities

• Provide coordination and navigation for people and their carers across health and care services, alongside working closely with our Living Well Team (Social Prescribing Link Workers, Frailty Nurses and Care Coordinators) and all members of our primary care teams.
• With the support of the Practice and Network proactively identify a cohort of people in need of anticipatory coordinated support, using local knowledge and population health intelligence.
• Lead the organisation, coordination and delivery of MDTs within the PCN - including producing the Agenda and taking minutes.
• attend the MDTs, recording and following up actions within defined timescales agreed during the meeting.
• Improve continuity of care by acting as a point of contact for people, families and professionals.
• Bring together a person's identified care and support needs and explore their options to meet these into a single personalised care and support plan.
• Ensure that people have good quality information to help them make choices about their care and structure conversations using a coaching approach.
• Provide time, capacity and expertise to support people in preparing for or following up on clinical conversations with health professionals.
• Work with members of the primary care teams to develop and implement data collection systems that will provide accurate and timely data to monitor and evaluate services.
• Raise awareness within the PCN to shared decision making and decision support tools.
• Raise of awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to shared decision making conversations.

Person Specification

Personal Qualities

Essential

• Compassionate, empathetic and person-centred approach to supporting patients and carers.
• Commitment to dignity, inclusion, equality and high-quality patient care.
• Calm, professional and resilient when working with people with complex needs.
• Willingness to undertake further training and development, including progression to an Advanced Care Coordinator role.
• Ability to undertake home visits as part of the role.
• Access to own transport and ability to travel between PCN sites.
• Eligible to work in the UK (no visa sponsorship available).

Desirable

• Willingness to learn, develop and adapt within a developing PCN role.

Personal Qualities

Essential

• Compassionate, empathetic and person-centred approach to supporting patients and carers.
• Commitment to dignity, inclusion, equality and high-quality patient care.
• Calm, professional and resilient when working with people with complex needs.
• Willingness to undertake further training and development, including progression to an Advanced Care Coordinator role.
• Ability to undertake home visits as part of the role.
• Access to own transport and ability to travel between PCN sites.
• Eligible to work in the UK (no visa sponsorship available).

Desirable

• Willingness to learn, develop and adapt within a developing PCN role.

Qualifications

Essential

• Good standard of education with 5 GCSE's or equivalent.
• Good IT skills, especially a working knowledge of MS Office (Word, Excel, Powerpoint and Outlook).
• Commitment to continuing professional development, including the Personalised Care Institute Course(s).

Desirable

• Further education qualifications.
• Training in health coaching/motivational interviewing or equivalent.

Experience

Essential

• Experience of working in a patient-facing, client-facing or support role (e.g. healthcare, social care, voluntary or community setting.
• Understanding of patient-centred care and supporting individuals with complex needs, including long-term conditions or frailty.
• Experience of working with multiple services or professionals to support individuals effectively.

Desirable

• Experience of working within the NHS, primary care, social care or a similar health or community setting.
• Experience supporting older people, frail patients or individuals with long-term conditions.
• Experience of multidisciplinary team (MDT) working and contributing to care planning or reviews.

Skills and Abilities

Essential

• Excellent communication skills with the ability to listen, build rapport and communicate clearly and compassionately with patients, carers and professionals.
• Ability to build trusting, supportive relationships with patients and carers.
• Strong organisation skills, with the ability to manage a varied workload and prioritise effectively.
• Ability to work independently, using initiative, while also working effectively as part of a multidisciplinary team.
• Confident in using IT systems, including Microsoft Office, patient records and digital tools, with willingness to learn new systems.

Desirable

• Experience of care coordination, care planning or navigating health, social care and community services.
• Experience of coordinating care, following up actions and acting as a point of contact for patients and professionals.
• Experience using clinical systems, preferably EMIS, and/or SystmOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North & South Gloucestershire Primary Care Network

Address

The Alney Practice

16 Cheltenham Road

Gloucester

GL2 0LS

United Kingdom

Employer's website

https://www.brockworthsurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Wound care, Removal of sutures, New patient medicals, Urinalysis, ECGs, Peak flow readings, Chronic disease management (Asthma, Hypertension, Diabetes reviews), Cervical cytology, Venepuncture, Blood pressure measurements, Ear syringing, Routine immunisations including babies, children and travel, Chaperoning and assisting patients where appropriate who are being examined by another clinician, Assisting GPs with minor surgery and coil fittings, Requesting basic pathology tests, for example urine culture, swabs, Following agreed clinical protocols with referral to GPs as appropriate, Other Nursing aspects of the role will vary.

Person Specification

Qualifications

Essential

• Full nursing qualification is essential

Desirable

• Phlebotomy
• Chronic disease management qualifications in diabetes, respiratory, contraception desirable but training for the right candidate can is available.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Longlevens Surgery

Address

19B Church Road

Longlevens

Gloucester

GL2 0AJ

United Kingdom

Employer's website

https://www.longlevens-surgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

We would expect you to assist in the smooth running of the practice by supporting patients, GPs and other practice staff, ensuring we meet both patient expectations and our high standards of service.

We will be looking for:

Excellent customer service skills and telephone manner

Strong organisational skills and effective multi-tasking

Confident IT skills

A genuine passion for people's welfare with a kind and friendly disposition

A proactive and quick learner

Excellent communication skills

Ability to support other team members and be a point of contact for queries and questions

Being able to prepare the Staff rota in a timely manner

Dealing with low level complaints/patient queries (associated with Reception/appointment matters)

Person Specification

Experience

Essential

• Working within a GP Surgery is preferable and confident on the telephone are pre requisites.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Longlevens Surgery

Address

19B Church Road

Longlevens

Gloucester

GL2 0AJ

United Kingdom

Employer's website

https://www.longlevens-surgery.nhs.uk/ (Opens in a new tab)