Job description

Job responsibilities

Primary key responsibilities

The following are the core responsibilities of the Receptionist. There may be, on

occasion, a requirement to carry out other tasks. This will be dependent upon

factors such as workload and staffing levels:

a. Maintain and monitor the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers

request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team

members and external agencies

f. Clinically code data on Emis

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient

information as required

i. Input data into patients healthcare records as necessary

j. Direct requests for information, i.e., SAR, insurance/solicitors letters and

DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

In addition to the primary responsibilities, the Receptionist may be requested to:

a. Partake in audit as directed by the audit lead

b. Support administrative staff, providing cover during staff absences

c. Action incoming emails and correspondence as necessary

d. Scan patient related documentation and attach scanned documents to patients healthcare records

e. Complete opening and closing procedures in accordance with the duty rota

f. As required support Lead receptionist in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

g. Order and monitor stationery supplies

h. Support reception staff development, providing guidance and direction,

ensuring staff are up to date with mandatory training

i. Identify and provide team training where required

j. Support the practice manager with all Patient Participation Group related matters

k. Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room

Person Specification

Qualifications

Essential

• Person specification Receptionist
• Educated to GCSE level or equivalent: essential

Desirable

• GCSE Mathematics and English (C or above): desirable
• AMSPAR Receptionist Qualification: desirable
• NVQ Level 2 in Health and Social Care: desirable

Experience

Essential

• Experience of working in a GP Practice as a receptionist is Essential.

Desirable

• Experience of dealing with vulnerable patients is desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lucie Wedgwood Surgery Ltd

Address

Burslem Health Centre

Chapel Lane

Burslem

Stoke-on-trent

Stafordshire

ST6 2AB

United Kingdom

Employer's website

https://www.luciewedgwoodsurgery.nhs.uk/ (Opens in a new tab)