Job description

Job responsibilities

Clinical Correspondence (Docman/Better Letter)

• Process all incoming clinical correspondence received via Docman/Better Letter and other approved NHS systems within agreed timescales.
• Review correspondence to identify diagnoses, investigations, procedures, medications and other clinically relevant information.
• Ensure correspondence is filed accurately within the patient's electronic medical record.
• Identify urgent or clinically significant information and escalate promptly in accordance with practice protocols.
• Forward correspondence requiring clinical action to the appropriate GP or clinician.
• Maintain workflow queues to ensure correspondence is processed efficiently.

• Apply accurate SNOMED CT codes to clinical correspondence in accordance with the Practice Coding Protocol.
• Ensure diagnoses, long-term conditions, procedures, investigations and other relevant information are coded consistently and accurately.
• Update disease registers where appropriate.
• Code information to support QOF, Enhanced Services, recall programmes and population health management.
• Ensure coding is completed in line with NHS guidance and practice standards.
• Raise any coding uncertainties with the Clinical Coding Lead or Practice Management before processing.

Record Management

• Maintain accurate, complete and up-to-date electronic patient records.
• Ensure duplicate or incorrect coding is identified and corrected where appropriate.
• Maintain consistency of coding across all patient records.
• Support data quality initiatives and record validation exercises.

• Follow the Practice Coding Protocol at all times.
• Participate in regular coding audits and quality assurance reviews.
• Act on audit findings and implement agreed improvements.
• Assist with identifying coding trends or recurring issues that may impact patient safety or practice performance.

Communication

• Work collaboratively with GPs, nurses, the Recall Team and administrative colleagues.
• Seek clarification from clinicians where correspondence is unclear or requires clinical interpretation.
• Escalate urgent correspondence immediately in accordance with practice procedures.

Person Specification

Experience

Essential

• Essential
• Previous experience of clinical coding within General Practice. Working knowledge of EMIS Web. Good understanding of SNOMED CT clinical coding. Experience using Docman/Better Letter. Excellent attention to detail and high levels of accuracy. Good organisational and time management skills. Ability to prioritise workload and meet deadlines. Good communication and interpersonal skills.
• Desirable
• Knowledge of QOF and Enhanced Services. Understanding of long-term condition registers and recall processes. Experience of clinical record validation and data quality improvement. Knowledge of NHS clinical correspondence processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

MILLWAY MEDICAL PRACTICE

Address

2 Hartley Avenue

London

NW7 2HX

United Kingdom

Employer's website

https://www.millwaymedical.com (Opens in a new tab)