Job summary

Are you friendly, organised and confident dealing with people in a busy environment?

Manor & Park Group Practice is looking for a reliable and approachable GP Receptionist to join our team on a 12-month fixed-term contract to cover maternity leave.

This is a varied and rewarding role at the heart of our practice. You will be one of the first points of contact for our patients, helping them access the right service, supporting our clinical team and helping the practice run smoothly day to day.

The role is worked over four days each week Monday, Tuesday, Thursday and Friday with Wednesdays off.

Previous reception, customer service or healthcare experience would be an advantage, but GP or NHS experience is not essential as full training will be provided.

If you are calm under pressure, enjoy helping people and want to develop your experience within a supportive NHS primary care team, we would love to hear from you.

Main duties of the job

The GP Receptionist will provide a friendly, professional and efficient front-line service to patients while supporting the wider clinical and administrative team.

Main duties will include answering patient telephone calls, welcoming patients at reception, managing appointment requests, supporting online triage through Accurx, taking and passing on messages, processing repeat prescription requests and managing practice emails and correspondence.

The postholder will also help maintain accurate appointment and administrative systems, provide support to clinicians and colleagues, and assist with cover during periods of annual leave and sickness.

The role requires excellent communication, confidentiality, good organisation and the ability to remain calm and helpful in a busy environment. The successful applicant will work across both practice sites and play an important part in ensuring patients receive a responsive and professional service.

About us

Manor & Park Group Practice is an established GP Training Practice operating across two sites in central Sheffield and caring for approximately 8,000 patients.

We have a friendly and experienced multidisciplinary team including GPs, GP Registrars, advanced practitioners, nurses, healthcare professionals, pharmacists and administrative colleagues.

Our reception team is a vital part of the practice and works closely with clinicians and managers to help patients access the right care and keep our services running smoothly.

We are a busy practice, but we place a strong emphasis on teamwork, communication, professionalism and supporting one another. We are always looking for ways to improve how we work and the experience we provide for our patients.

We offer a supportive working environment, full training for the role, 6 weeks annual leave, access to the NHS Pension Scheme subject to eligibility, and opportunities to develop your skills and experience within primary care.

Details

Date posted

05 October 2026

Pay scheme

Other

Salary

Depending on experience £12.85 per hour

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

A3910-26-0003

Job locations

190 Duke Street

Sheffield

South Yorkshire

S2 5QQ

United Kingdom

Job description

Job responsibilities

Job Title

GP Receptionist Fixed Term Maternity Cover

Hours

38 hours per week

Working Pattern

Monday, Tuesday, Thursday and Friday, 8:00am6:30pm, with a 1-hour unpaid lunch break each day.Wednesday off.

Contract

Fixed term for 12 months initially to cover maternity leave.

Salary

£12.85 per hour

Location

Manor & Park Group Practice working across both surgery sites.

Accountable To

Reception Supervisors and Practice Manager / Operational Manager

Job Purpose

To provide a friendly, professional and efficient reception and administrative service to patients, clinicians and colleagues.

The postholder will support the smooth day-to-day running of the practice, help patients access the appropriate services and provide administrative support to the wider multidisciplinary team.

The role requires excellent communication, confidentiality, good organisation, flexibility and the ability to remain calm and professional in a busy primary care environment.

Main Duties and Responsibilities

The duties and responsibilities of the post may include:

• Welcoming patients and visitors to the practice in a friendly and professional manner.
• Answering incoming telephone calls and dealing with enquiries appropriately.
• Taking accurate messages and passing information to the appropriate member of the team.
• Supporting GPs and clinicians with online triage requests using Accurx.
• Managing and monitoring the practice appointment system.
• Processing patient requests and directing them to the appropriate service or member of staff.
• Processing repeat prescription requests in line with practice procedures.
• Managing practice emails and electronic communications.
• Processing and distributing incoming and outgoing correspondence.
• Maintaining accurate and up-to-date patient information.
• Providing general administrative support to the clinical and management teams.
• Supporting other reception and administrative colleagues during busy periods.
• Providing cover for colleagues during periods of annual leave and sickness.
• Working flexibly across both practice sites as required.
• Using SystmOne and other practice IT systems following appropriate training.
• Following practice procedures for confidentiality, information governance and data protection.
• Maintaining a professional and helpful approach when dealing with patients, including during difficult or challenging conversations.

The duties may be varied from time to time depending on the changing needs of the practice.

Confidentiality

The postholder will have access to confidential and sensitive information relating to patients, carers, staff, healthcare professionals and the practice.

All information must be treated as strictly confidential and only shared with authorised individuals in accordance with practice policies, UK GDPR, data protection legislation and NHS information governance requirements.

The postholder must:

• Maintain patient confidentiality at all times.
• Ensure records and information are handled securely.
• Only access information necessary to undertake their role.
• Follow practice procedures relating to confidentiality and information governance.

Health and Safety

The postholder will assist in maintaining a safe environment for patients, staff and visitors and will:

• Follow the practice Health and Safety Policy.
• Use workplace security systems and procedures appropriately.
• Identify and report potential hazards and risks.
• Undertake work activities in a manner that manages risk appropriately.
• Follow infection prevention and control procedures.
• Maintain work areas in a clean, safe and tidy condition.
• Complete required Health and Safety training.

Equality, Diversity and Inclusion

The postholder will support the equality, diversity, dignity and rights of patients, carers and colleagues.

This includes:

• Treating everyone fairly, respectfully and without discrimination.
• Respecting the privacy, dignity, beliefs and individual needs of patients and colleagues.
• Communicating in a welcoming and non-judgemental manner.
• Recognising and responding appropriately to individual communication needs.
• Following practice equality and diversity policies and relevant legislation.

Personal and Professional Development

The postholder will be expected to:

• Participate in

Job description Job responsibilities Job TitleGP Receptionist Fixed Term Maternity CoverHours38 hours per weekWorking PatternMonday, Tuesday, Thursday and Friday, 8:00am6:30pm, with a 1-hour unpaid lunch break each day.Wednesday off.ContractFixed term for 12 months initially to cover maternity leave.Salary£12.85 per hourLocationManor & Park Group Practice working across both surgery sites.Accountable ToReception Supervisors and Practice Manager / Operational ManagerJob PurposeTo provide a friendly, professional and efficient reception and administrative service to patients, clinicians and colleagues.The postholder will support the smooth day-to-day running of the practice, help patients access the appropriate services and provide administrative support to the wider multidisciplinary team.The role requires excellent communication, confidentiality, good organisation, flexibility and the ability to remain calm and professional in a busy primary care environment.Main Duties and ResponsibilitiesThe duties and responsibilities of the post may include:Welcoming patients and visitors to the practice in a friendly and professional manner.Answering incoming telephone calls and dealing with enquiries appropriately.Taking accurate messages and passing information to the appropriate member of the team.Supporting GPs and clinicians with online triage requests using Accurx.Managing and monitoring the practice appointment system.Processing patient requests and directing them to the appropriate service or member of staff.Processing repeat prescription requests in line with practice procedures.Managing practice emails and electronic communications.Processing and distributing incoming and outgoing correspondence.Maintaining accurate and up-to-date patient information.Providing general administrative support to the clinical and management teams.Supporting other reception and administrative colleagues during busy periods.Providing cover for colleagues during periods of annual leave and sickness.Working flexibly across both practice sites as required.Using SystmOne and other practice IT systems following appropriate training.Following practice procedures for confidentiality, information governance and data protection.Maintaining a professional and helpful approach when dealing with patients, including during difficult or challenging conversations.The duties may be varied from time to time depending on the changing needs of the practice.ConfidentialityThe postholder will have access to confidential and sensitive information relating to patients, carers, staff, healthcare professionals and the practice.All information must be treated as strictly confidential and only shared with authorised individuals in accordance with practice policies, UK GDPR, data protection legislation and NHS information governance requirements.The postholder must:Maintain patient confidentiality at all times.Ensure records and information are handled securely.Only access information necessary to undertake their role.Follow practice procedures relating to confidentiality and information governance.Health and SafetyThe postholder will assist in maintaining a safe environment for patients, staff and visitors and will:Follow the practice Health and Safety Policy.Use workplace security systems and procedures appropriately.Identify and report potential hazards and risks.Undertake work activities in a manner that manages risk appropriately.Follow infection prevention and control procedures.Maintain work areas in a clean, safe and tidy condition.Complete required Health and Safety training.Equality, Diversity and InclusionThe postholder will support the equality, diversity, dignity and rights of patients, carers and colleagues.This includes:Treating everyone fairly, respectfully and without discrimination.Respecting the privacy, dignity, beliefs and individual needs of patients and colleagues.Communicating in a welcoming and non-judgemental manner.Recognising and responding appropriately to individual communication needs.Following practice equality and diversity policies and relevant legislation.Personal and Professional DevelopmentThe postholder will be expected to:Participate in

Person Specification

Experience

Essential

• - Experience of working in a customer-facing, reception, administrative or service-based role
• - Experience of dealing with members of the public, including people who may be upset, anxious or frustrated
• - Experience of working as part of a team
• - Experience of using telephone and computer systems as part of a working role
• - Experience of managing competing tasks and priorities in a busy environment
• - Experience of handling confidential or sensitive information appropriately

Desirable

• - Previous experience of working within General Practice or Primary Care
• - Previous experience of working within the NHS or another healthcare setting
• - Experience of using SystmOne or another clinical system
• - Experience of using Accurx or another online patient communication / triage system
• - Experience of appointment booking or diary management
• - Experience of working in a busy reception or telephone-based environment
• - Experience of dealing with confidential patient or customer information

Qualifications

Essential

• - Good standard of general education, including English and Maths at GCSE level or equivalent
• - Good written and verbal communication skills
• - Basic IT skills and confidence using computer systems
• - Full UK driving licence and access to a car, as the role requires regular working across both practice sites
• - Willingness to undertake role-specific training and mandatory NHS training

Desirable

• - Previous reception or customer service experience
• - Previous experience working within the NHS, General Practice or another healthcare setting
• - NVQ or equivalent qualification in Business Administration, Customer Service or a related subject
• - Experience of using SystmOne or another clinical system
• - Experience of using Accurx or another online patient communication / triage system
• - Previous training in confidentiality, information governance or data protection
• - Experience of working in a busy telephone-based or front-of-house environment

Person Specification Experience Essential - Experience of working in a customer-facing, reception, administrative or service-based role - Experience of dealing with members of the public, including people who may be upset, anxious or frustrated - Experience of working as part of a team - Experience of using telephone and computer systems as part of a working role - Experience of managing competing tasks and priorities in a busy environment - Experience of handling confidential or sensitive information appropriately Desirable - Previous experience of working within General Practice or Primary Care - Previous experience of working within the NHS or another healthcare setting - Experience of using SystmOne or another clinical system - Experience of using Accurx or another online patient communication / triage system - Experience of appointment booking or diary management - Experience of working in a busy reception or telephone-based environment - Experience of dealing with confidential patient or customer information Qualifications Essential - Good standard of general education, including English and Maths at GCSE level or equivalent - Good written and verbal communication skills - Basic IT skills and confidence using computer systems - Full UK driving licence and access to a car, as the role requires regular working across both practice sites - Willingness to undertake role-specific training and mandatory NHS training Desirable - Previous reception or customer service experience - Previous experience working within the NHS, General Practice or another healthcare setting - NVQ or equivalent qualification in Business Administration, Customer Service or a related subject - Experience of using SystmOne or another clinical system - Experience of using Accurx or another online patient communication / triage system - Previous training in confidentiality, information governance or data protection - Experience of working in a busy telephone-based or front-of-house environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Manor And Park Group Practice

Address

190 Duke Street

Sheffield

South Yorkshire

S2 5QQ

United Kingdom

Employer's website

https://www.manorparkmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Manor And Park Group Practice

Address

190 Duke Street

Sheffield

South Yorkshire

S2 5QQ

United Kingdom

Employer's website

https://www.manorparkmedicalcentre.co.uk/ (Opens in a new tab)

Job summary

Are you an experienced NHS manager looking for a role where you can make a real difference?

Manor & Park Group Practice is looking for an enthusiastic, organised and forward-thinking Practice Manager / Operational Manager to join our senior management team.

This is a varied and influential role with responsibility for the day-to-day operational management of our two Sheffield surgery sites. You will work closely with the Partners, Clinical Manager and wider leadership team, supporting our clinical and administrative staff, improving systems, leading on complaints and HR processes, and helping us deliver high-quality, responsive patient services.

We are an established GP Training Practice with a supportive multidisciplinary team and a strong focus on improvement, teamwork and staff development.

This is an excellent opportunity for an experienced NHS manager, Practice Manager, Deputy or Assistant Practice Manager who is ready to take the next step and wants a role where their ideas, judgement and leadership will genuinely make an impact.

Main duties of the job

The Practice Manager / Operational Manager will take a key role in the day-to-day running of the practice across both surgery sites.

Main duties will include coordinating staffing and rotas, supporting recruitment and induction, managing HR processes, performance and absence, and providing visible management support to both clinical and administrative teams.

The postholder will also act as the practice Complaints Lead, oversee patient concerns and responses, support quality improvement work, maintain policies and governance processes, and help ensure the practice remains responsive to contractual, regulatory and service requirements.

You will work closely with the Partners, Clinical Manager and senior team to identify opportunities for improvement, strengthen communication across both sites and help create a positive, accountable and well-organised working environment.

About us

Manor & Park Group Practice is an established two-site GP practice in central Sheffield, caring for approximately 8,000 patients.

We are a GP Training Practice with a diverse multidisciplinary team including GPs, GP Registrars, advanced practitioners, nurses, healthcare professionals, pharmacists and experienced administrative and reception colleagues.

We pride ourselves on being a supportive, friendly and forward-thinking practice with a strong team ethic. We work hard, support one another and are always looking for ways to improve how we work and the services we provide to our patients.

Our leadership team is approachable and collaborative, with clear clinical and operational structures in place. We value good communication, professional development, accountability and practical problem-solving.

We offer a competitive remuneration and benefits package, 6 weeks annual leave, auto enrolment into the NHS Pension Scheme, opportunities for professional development and links with other practices across the GPA1 network.

Details

Date posted

05 October 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A3910-26-0002

Job locations

190 Duke Street

Sheffield

South Yorkshire

S2 5QQ

United Kingdom

Job description

Job responsibilities

Job Title

Practice Manager / Operational Manager

Hours

30 hours per week, with some flexibility considered for the right candidate.

Responsible To

The Managing Partner & The Clinical Manager (GP)

Job Purpose

The Practice Manager / Operational Manager will play a key role in the effective day-to-day management of Manor & Park Group Practice across both surgery sites.

The postholder will provide strong operational leadership, support the management and development of clinical and non-clinical teams, oversee key HR and workforce processes, and help ensure that practice systems are safe, efficient, compliant and responsive to patient need.

The role requires a confident, organised and approachable manager who can work independently, manage competing priorities, support staff effectively and contribute positively to the continued development of the practice.

Main ResponsibilitiesOperational Management

• Support the smooth day-to-day running of both practice sites.
• Ensure effective staffing arrangements and operational cover across the practice.
• Coordinate workforce planning and staff rotas.
• Identify operational issues and implement practical solutions.
• Support effective communication and consistency across both sites.
• Work closely with clinical and administrative leads to maintain safe and efficient services.
• Help ensure the practice remains responsive to changes within general practice and the wider NHS.

Staff Management and HR

• Manage and support a mixed team of clinical and administrative staff.
• Support recruitment, selection, induction and retention processes.
• Manage staff absence, performance, conduct and employee relations issues in line with practice policies.
• Support appraisals, training, professional development and staff wellbeing.
• Provide clear management direction and support to staff.
• Promote a positive, respectful, accountable and supportive working culture.
• Support managers and team leaders with day-to-day people management issues.

Complaints and Patient Experience

• Act as the practice Complaints Lead.
• Coordinate the investigation and timely response to patient complaints and concerns.
• Liaise with relevant staff and clinicians when investigating complaints.
• Identify themes and learning from complaints and ensure agreed actions are implemented.
• Support staff involved in complaints and promote an open, fair and learning-focused approach.
• Contribute to improving patient experience and service quality.

Quality Improvement and Governance

• Support and lead Quality Improvement projects across the practice.
• Review operational processes and identify opportunities to improve efficiency, safety and patient experience.
• Support CQC readiness and wider practice governance arrangements.
• Maintain and review policies, procedures and operational guidance.
• Support learning from incidents, complaints, audits and patient feedback.
• Help ensure agreed actions and improvements are followed through.

Primary Care Contracts and Service Delivery

• Support the Partners and senior management team with the delivery of primary care contracts and local service requirements.
• Develop an understanding of practice income streams, contractual requirements and performance expectations.
• Support monitoring of service delivery and achievement against agreed standards.
• Work with relevant leads to ensure contractual and operational requirements are met.
• Maintain awareness of changes affecting general practice and support their implementation.

Leadership and Team Working

• Work closely with the Managing Partner, GP Partner, Clinical Manager and wider senior team.
• Build effective working relationships across the multidisciplinary team.
• Provide visible and approachable management support across both sites.
• Encourage effective communication, collaboration and problem-solving.
• Contribute to senior management discussions and practice development.
• Support the implementation of agreed strategic and operational priorities.

Person RequirementsEssential

• Previous NHS management experience.
• Experience of managing or supervising staff within a healthcare environment.
• Experience of working with mixed clinical and administrative teams.
• Strong HR and people-management knowledge.
• Experience of rota management and workforce planning.
• Experience of managing patient concerns or complaints.
• Excellent communication and interpersonal skills.
• Strong organisational and prioritisation skills.
• Ability to work autonomously and make appropriate management decisions.
• Confidence in managing difficult or sensitive situations.
• Practical and solutions-focused approach.
• Good IT skills and ability to use information and data to support decision-making.

Desirable

• Previous management experience within General Practice or Primary Care.
• Formal HR training or substantial practical HR experience.
• Experience of Quality Improvement.
• Understanding of primary care contracts and associated income streams.
• Experience of CQC and healthcare governance.
• Experience of NHS complaints procedures.
• Experience of SystmOne.

SystmOne experience is desirable but not essential, and appropriate training can be provided.

General

The duties listed above are not intended to be exhaustive. The postholder may be required to undertake other reasonable duties appropriate to the role and level of responsibility.

The postholder will be expected to maintain confidentiality, uphold practice policies and procedures, and contribute positively to the overall aims and values of Manor & Park Group Practice.

Job description Job responsibilities Job TitlePractice Manager / Operational ManagerHours30 hours per week, with some flexibility considered for the right candidate.Responsible ToThe Managing Partner & The Clinical Manager (GP)Job PurposeThe Practice Manager / Operational Manager will play a key role in the effective day-to-day management of Manor & Park Group Practice across both surgery sites.The postholder will provide strong operational leadership, support the management and development of clinical and non-clinical teams, oversee key HR and workforce processes, and help ensure that practice systems are safe, efficient, compliant and responsive to patient need.The role requires a confident, organised and approachable manager who can work independently, manage competing priorities, support staff effectively and contribute positively to the continued development of the practice.Main ResponsibilitiesOperational ManagementSupport the smooth day-to-day running of both practice sites.Ensure effective staffing arrangements and operational cover across the practice.Coordinate workforce planning and staff rotas.Identify operational issues and implement practical solutions.Support effective communication and consistency across both sites.Work closely with clinical and administrative leads to maintain safe and efficient services.Help ensure the practice remains responsive to changes within general practice and the wider NHS.Staff Management and HRManage and support a mixed team of clinical and administrative staff.Support recruitment, selection, induction and retention processes.Manage staff absence, performance, conduct and employee relations issues in line with practice policies.Support appraisals, training, professional development and staff wellbeing.Provide clear management direction and support to staff.Promote a positive, respectful, accountable and supportive working culture.Support managers and team leaders with day-to-day people management issues.Complaints and Patient ExperienceAct as the practice Complaints Lead.Coordinate the investigation and timely response to patient complaints and concerns.Liaise with relevant staff and clinicians when investigating complaints.Identify themes and learning from complaints and ensure agreed actions are implemented.Support staff involved in complaints and promote an open, fair and learning-focused approach.Contribute to improving patient experience and service quality.Quality Improvement and GovernanceSupport and lead Quality Improvement projects across the practice.Review operational processes and identify opportunities to improve efficiency, safety and patient experience.Support CQC readiness and wider practice governance arrangements.Maintain and review policies, procedures and operational guidance.Support learning from incidents, complaints, audits and patient feedback.Help ensure agreed actions and improvements are followed through.Primary Care Contracts and Service DeliverySupport the Partners and senior management team with the delivery of primary care contracts and local service requirements.Develop an understanding of practice income streams, contractual requirements and performance expectations.Support monitoring of service delivery and achievement against agreed standards.Work with relevant leads to ensure contractual and operational requirements are met.Maintain awareness of changes affecting general practice and support their implementation.Leadership and Team WorkingWork closely with the Managing Partner, GP Partner, Clinical Manager and wider senior team.Build effective working relationships across the multidisciplinary team.Provide visible and approachable management support across both sites.Encourage effective communication, collaboration and problem-solving.Contribute to senior management discussions and practice development.Support the implementation of agreed strategic and operational priorities.Person RequirementsEssentialPrevious NHS management experience.Experience of managing or supervising staff within a healthcare environment.Experience of working with mixed clinical and administrative teams.Strong HR and people-management knowledge.Experience of rota management and workforce planning.Experience of managing patient concerns or complaints.Excellent communication and interpersonal skills.Strong organisational and prioritisation skills.Ability to work autonomously and make appropriate management decisions.Confidence in managing difficult or sensitive situations.Practical and solutions-focused approach.Good IT skills and ability to use information and data to support decision-making.DesirablePrevious management experience within General Practice or Primary Care.Formal HR training or substantial practical HR experience.Experience of Quality Improvement.Understanding of primary care contracts and associated income streams.Experience of CQC and healthcare governance.Experience of NHS complaints procedures.Experience of SystmOne.SystmOne experience is desirable but not essential, and appropriate training can be provided.GeneralThe duties listed above are not intended to be exhaustive. The postholder may be required to undertake other reasonable duties appropriate to the role and level of responsibility.The postholder will be expected to maintain confidentiality, uphold practice policies and procedures, and contribute positively to the overall aims and values of Manor & Park Group Practice.

Person Specification

Qualifications

Essential

• Essential Criteria
• Educated to GCSE level or equivalent, including English and Maths
• Evidence of relevant management or leadership training
• Evidence of HR / people management training or equivalent practical experience
• Evidence of continuing professional development relevant to NHS management

Desirable

• Desirable qualifications
• - Formal management or leadership qualification
• - CIPD qualification or recognised HR training
• - Quality Improvement training or qualification
• - Primary care or NHS management qualification

Person Specification Qualifications Essential Essential Criteria Educated to GCSE level or equivalent, including English and Maths Evidence of relevant management or leadership training Evidence of HR / people management training or equivalent practical experience Evidence of continuing professional development relevant to NHS management Desirable Desirable qualifications - Formal management or leadership qualification - CIPD qualification or recognised HR training - Quality Improvement training or qualification - Primary care or NHS management qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Manor And Park Group Practice

Address

190 Duke Street

Sheffield

South Yorkshire

S2 5QQ

United Kingdom

Employer's website

https://www.manorparkmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Manor And Park Group Practice

Address

190 Duke Street

Sheffield

South Yorkshire

S2 5QQ

United Kingdom

Employer's website

https://www.manorparkmedicalcentre.co.uk/ (Opens in a new tab)