Job summary

Could you help us make a difference at the very first point a patient contacts their GP practice?

We are looking for an enthusiastic and capable General Practice Assistant (GPA) to join our patient access team and work alongside our Call Handlers, GPs and GP Consultants.

This is an administrative, non-clinical role, but one with an important part to play in helping patients navigate general practice effectively.

Our GPAs will work alongside the team receiving patient contacts, helping to identify administrative actions that can be progressed without unnecessary delay, gathering or preparing relevant information and acting as an effective link between the patient access team and the supervising GP or GP Consultant where clinical input is required.

The aim is simple: to help us achieve better outcomes for patients at the first point of contact while allowing our clinicians to focus their time where clinical judgement is genuinely needed.

Main duties of the job

• Work closely with Call Handlers and other members of the patient access team to help progress patient requests efficiently.
• Identify administrative actions that can appropriately be completed or progressed at the first point of contact.
• Gather and prepare relevant information to support a GP or GP Consultant where clinical review or advice is required.
• Act as a conduit between the patient access team and the supervising clinician, ensuring queries requiring clinical input are presented clearly and efficiently.
• Support patients with navigation through practice, community and wider NHS services, using agreed practice processes and pathways.
• Arrange and support referrals, investigations, appointments and follow-up activity when directed or appropriate within established protocols.
• Help track outstanding actions and ensure agreed next steps are progressed.
• Liaise with patients, healthcare professionals, hospitals and other external organisations.
• Support clinicians with administrative tasks arising from patient care.
• Review and process correspondence and documentation within clearly defined practice protocols, escalating anything requiring clinical judgement.
• Maintain accurate and comprehensive patient records.
• Help identify opportunities to improve patient access, administrative workflow and the overall patient experience.
• Work closely with colleagues across the practice as we continue to develop new and innovative ways of delivering primary care.

This is not a clinical role.

About us

We are a large, forward-thinking NHS primary care organisation committed to delivering high-quality, patient-centred healthcare to our local communities. We provide comprehensive primary care services across multiple sites and work closely with healthcare partners to support the health and wellbeing of our patients.Our teams are made up of dedicated healthcare professionals who are passionate about providing excellent care and continuously improving patient experiences. We value collaboration, innovation, and professional development, creating an environment where staff are supported to grow and make a meaningful difference to patients' lives.

General practice is changing rapidly, and we are continually developing the way patients access our services.Rather than every request simply being passed from one person to another, we want our teams to be able to achieve as much as possible for the patient at the earliest opportunity with ready access to GP support whenever clinical judgement is needed.

As a GPA you will become an important part of that model.

You will work alongside an experienced multidisciplinary team, gain substantial exposure to how modern primary care operates and have opportunities to develop your knowledge, confidence and responsibilities as your experience grows.

For someone considering a longer-term career within general practice or the wider NHS, this can provide an excellent opportunity to build practical primary-care experience.

Details

Date posted

02 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A5358-26-0001

Job locations

St. Mary's Island Doctor's Surgery

Edgeway

St. Marys Island

Chatham

Kent

ME4 3EP

United Kingdom

Job description

Job responsibilities

The post holder support the clinical teams smooth running of clinics by performing the more routine administration on behalf of the GP/clinician freeing up their time to focus on the patient.This role will have a heavy emphasis on the data access and management element of the GP

Assistant role. i.e the post holder will be responsible for fulfilling requests made by individualsand their representatives to access personal information held on them by the Practice under theGeneral Data Protection Regulation (GDPR) and the Data Protection Act 2018s right of subjectaccess, as well as organising patient medical reports for a variety of reasons, such as forinsurance purposes, Occupational Health reports etc.

Job description Job responsibilities The post holder support the clinical teams smooth running of clinics by performing the more routine administration on behalf of the GP/clinician freeing up their time to focus on the patient.This role will have a heavy emphasis on the data access and management element of the GPAssistant role. i.e the post holder will be responsible for fulfilling requests made by individualsand their representatives to access personal information held on them by the Practice under theGeneral Data Protection Regulation (GDPR) and the Data Protection Act 2018s right of subjectaccess, as well as organising patient medical reports for a variety of reasons, such as forinsurance purposes, Occupational Health reports etc.

Person Specification

Experience

Essential

• Initiative
• Good judgement
• Genuine desire to develop.

Desirable

• You might currently be:
• An experienced GP receptionist, administrator, care navigator or call handler looking for your next development opportunity.
• A senior administrator who would like greater involvement in patient pathways and clinical-team support.
• Someone who has worked elsewhere within the NHS, healthcare or social care and wants to develop experience within primary care.
• A graduate with a healthcare-related qualification who is interested in gaining practical experience of general practice.
• A Physician Associate graduate or someone with similar healthcare training who is interested in gaining broader experience of primary care and is comfortable undertaking a clearly defined non-clinical administrative role.
• Someone from another customer-facing or professional environment who can demonstrate strong judgement, communication skills and the ability to learn.
• Previous general practice experience would therefore be helpful, but it is not essential.

Person Specification Experience Essential Initiative Good judgement Genuine desire to develop. Desirable You might currently be: An experienced GP receptionist, administrator, care navigator or call handler looking for your next development opportunity. A senior administrator who would like greater involvement in patient pathways and clinical-team support. Someone who has worked elsewhere within the NHS, healthcare or social care and wants to develop experience within primary care. A graduate with a healthcare-related qualification who is interested in gaining practical experience of general practice. A Physician Associate graduate or someone with similar healthcare training who is interested in gaining broader experience of primary care and is comfortable undertaking a clearly defined non-clinical administrative role. Someone from another customer-facing or professional environment who can demonstrate strong judgement, communication skills and the ability to learn. Previous general practice experience would therefore be helpful, but it is not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Maritime Health Partnership

Address

St. Mary's Island Doctor's Surgery

Edgeway

St. Marys Island

Chatham

Kent

ME4 3EP

United Kingdom

Employer's website

https://www.maritimehealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Maritime Health Partnership

Address

St. Mary's Island Doctor's Surgery

Edgeway

St. Marys Island

Chatham

Kent

ME4 3EP

United Kingdom

Employer's website

https://www.maritimehealth.co.uk/ (Opens in a new tab)

Job summary

Join The College Practice and become part of a friendly, supportive team dedicated to delivering outstanding patient care. We are looking for a compassionate and motivated Registered Nurse who is passionate about making a real difference to the health and wellbeing of our community.

This is an exciting opportunity to join a forward-thinking practice that values teamwork, innovation, and continuous improvement.

At The College Practice, we value our people as much as our patients. We offer a welcoming team environment, opportunities for professional development and training, clinical supervision, annual appraisal, and the chance to contribute to service improvement and quality initiatives. If you are looking for a role where you will be valued, supported, and able to make a genuine impact within your local community, we would love to hear from you.

Main duties of the job

• Deliver high-quality, patient-centred nursing care in a primary care setting.
• Undertake routine nursing procedures including immunisations, cervical screening, wound care, venepuncture, ECGs, and health promotion.
• Support the management and monitoring of patients with long-term conditions.
• Provide health education, preventative care advice, and support patients to improve their health and wellbeing.
• Maintain accurate patient records and ensure care is delivered in line with NMC standards, practice policies, and clinical guidelines.
• Work collaboratively with GPs and the wider multidisciplinary team to deliver safe and effective patient care.
• Participate in quality improvement activities, clinical audits, and QOF-related work.
• Maintain infection prevention and control standards and ensure the safe management of clinical equipment, vaccines, and supplies.
• Support safeguarding responsibilities and recognise concerns relating to vulnerable adults and children.
• Engage in ongoing professional development, training, clinical supervision, and appraisal.

About us

The College Practice is a well-established GP practice committed to providing high-quality, compassionate healthcare to our local community. We pride ourselves on delivering patient-centred care through a collaborative and supportive multidisciplinary team. Our culture is built on professionalism, respect, continuous improvement, and a shared commitment to achieving the best outcomes for our patients.

We recognise that our staff are our greatest asset and are dedicated to creating a positive working environment where individuals feel valued, supported, and empowered to develop their careers.

At The College Practice, we are committed to supporting the ongoing professional development of our team. We encourage continuous learning and provide access to relevant training opportunities to help staff enhance their knowledge, skills, and clinical competencies.

You will benefit from:

• Protected learning and development opportunities
• Clinical supervision and mentorship
• Annual appraisal and personal development planning
• Access to mandatory and specialist clinical training
• Opportunities to develop areas of special interest
• Involvement in quality improvement projects, audits, and service development initiatives

We believe in investing in our people and supporting career progression within primary care, enabling our staff to reach their full potential while delivering exceptional patient care.