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Meadowview Surgery

Receptionist / Administrator

Meadowview Surgery

North East England

Admin and Clerical

Job summary We are looking for an enthusiastic and reliable Receptionist to join our busy team.

17 day(s) ago

Meadowview Surgery

Receptionist / Administrator

Meadowview Surgery

North East England

Admin and Clerical

Job summary We are looking for an enthusiastic and reliable Receptionist to join our busy team.

17 day(s) ago

Meadowview Surgery

Receptionist / Administrator

Meadowview Surgery View all jobs

North East England

Permanent

Admin and Clerical

Posted 17 day(s) ago

Reference: 2347370

Job summary

We are looking for an enthusiastic and reliable Receptionist to join our busy team.

This is an exciting opportunity for someone who enjoys working in a fast-paced environment, is eager to learn and isn't afraid of hard work. No two days are the same, so we're looking for someone who can stay organised, adapt to changing priorities, and maintain a positive attitude under pressure.

The ideal candidate will:

Be friendly, professional, and welcoming

Have excellent communication and customer service skills

Be enthusiastic and willing to learn new skills

Thrive in a busy and varied role

Be able to multitask and work efficiently

Have good organisational skills and attention to detail

Be a team player with a proactive approach

Main duties of the job

Greet patients and visitors at the reception desk and provide assistance

Answer incoming telephone calls, respond to queries, and redirect as needed

Book, cancel, and manage appointments using the practices clinical system

Process prescription requests, test results, and referral updates

Ensure patient records are updated accurately and securely

Handle urgent or sensitive situations calmly and professionally

Liaise with GPs, nurses, and administrative teams to support patient care

Maintain the reception area and adhere to infection control policies

Manage patient registrations, document scanning, and correspondence

Uphold data protection, confidentiality, and safeguarding protocols

About us

Meadowview Surgery is a multidisciplinary practice comprising of:

2 GP Partners

Salaried GP's

Practice Manager

Practice Nurses and Nursing Associate

Pharmacist

Paramedic

Counsellors

Receptionist / Administrators.

Are a GP training practice

Work alongside TABA Primary Care Network.

Details

Date posted

17 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0105-26-0003

Job locations

Atherton Health Centre

Nelson Street

Atherton

Manchester

M46 0LE

United Kingdom

Job description

Job responsibilities

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Be able to adapt to the challenges and changes facing General Practice.

Job Responsibilities:

Receptionist Duties:

Answering the telephone, taking messages and passing them on appropriately.
Directing patients to digital platforms
Manage the reception desk ensuring surgeries run smoothly and efficiently.
Processing all requests for repeat prescriptions in accordance with practice guidelines
Checking patients records and issuing reminders for long term condition reviews/blood tests etc.
To provide point of contact for patients and act as a focal point of communication between patients, Doctors and other members of the Primary Health Care Team.

Be able to cover all reception/administration tasks as necessary
Typing referral letters/Choose & Book referral letters
Process appointment requests by telephone and in person
Taking requests for home visits and ensure they are recorded and processed correctly.
Liase with hospitals, primary health care team, social services, etc.
Computer data entry updating patient records/working remotely/send digital information to patients and directing patients to digital platforms
Open/close the practice as and when necessary ensuring the reception, office and consulting rooms are prepared in readiness for the morning session
Photocopy and shred as required.
Maintaining confidentiality at all times
Receive patients and visitors courteously and efficiently
To have a thorough knowledge of all Practice procedures and policies
To work in accordance of written protocols
Any other tasks allocated by Practice Manager / GPs
All staff are required to take their share of providing cover, when necessary for colleagues who may be absent due to holidays or illness. This is a mandatory requirement of the role.

Confidentiality

Health & Safety

Equality and Diversity

Personal/Professional Development

Quality

Excellent Communication Skills

Contribution to the Implementation of Services

Job description

Job responsibilities

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Be able to adapt to the challenges and changes facing General Practice.

Job Responsibilities:

Receptionist Duties:

Answering the telephone, taking messages and passing them on appropriately.
Directing patients to digital platforms
Manage the reception desk ensuring surgeries run smoothly and efficiently.
Processing all requests for repeat prescriptions in accordance with practice guidelines
Checking patients records and issuing reminders for long term condition reviews/blood tests etc.
To provide point of contact for patients and act as a focal point of communication between patients, Doctors and other members of the Primary Health Care Team.

Be able to cover all reception/administration tasks as necessary
Typing referral letters/Choose & Book referral letters
Process appointment requests by telephone and in person
Taking requests for home visits and ensure they are recorded and processed correctly.
Liase with hospitals, primary health care team, social services, etc.
Computer data entry updating patient records/working remotely/send digital information to patients and directing patients to digital platforms
Open/close the practice as and when necessary ensuring the reception, office and consulting rooms are prepared in readiness for the morning session
Photocopy and shred as required.
Maintaining confidentiality at all times
Receive patients and visitors courteously and efficiently
To have a thorough knowledge of all Practice procedures and policies
To work in accordance of written protocols
Any other tasks allocated by Practice Manager / GPs
All staff are required to take their share of providing cover, when necessary for colleagues who may be absent due to holidays or illness. This is a mandatory requirement of the role.

Confidentiality

Health & Safety

Equality and Diversity

Personal/Professional Development

Quality

Excellent Communication Skills

Contribution to the Implementation of Services

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths

Desirable

Prior experience of working in a GP surgery, NHS setting, or other medical environment. Familiarity with EMIS, Docman, or similar Knowledge of NHS processes (e.g. repeat prescriptions, referrals, QOF) NVQ level 2 in Health and Social Care Experience of working in a GP Practice is preferred but not essential - full training will be provided to the successful candidate

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths

Desirable

Prior experience of working in a GP surgery, NHS setting, or other medical environment. Familiarity with EMIS, Docman, or similar Knowledge of NHS processes (e.g. repeat prescriptions, referrals, QOF) NVQ level 2 in Health and Social Care Experience of working in a GP Practice is preferred but not essential - full training will be provided to the successful candidate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.