Job description

Job responsibilities

KPIs and Target Framework

• To maintain a thorough understanding of Enhanced Services, Locally Commissioned Services, QOF, contractual KPIs, Medicines Management and other relevant services.

• To remain up to date with service specifications and changes to contractual requirements.

• To plan and implement effective processes to support the achievement of agreed targets.

• To work alongside Partners, GPs, Nurses and administrative staff to achieve practice targets.

• To ensure submissions relating to targets, audits and commissioned services are completed accurately and within required timescales.

Planning

• To liaise with Clinical Partners, the Managing Partner and Senior Management in setting strategic and operational targets and to share responsibility for achieving these targets.

• To undertake agreed tasks and areas of responsibility in support of the practice's objectives.

Team and Personnel Management

• To plan and coordinate the recruitment, induction and training of new administrative staff.

• To assist with the planning and recruitment of locum cover.

• To assist with the preparation of doctors' rotas and arrange locum cover where necessary.

• To be responsible for the organisation of reception and administrative staff rotas, ensuring adequate cover during periods of annual leave, sickness and other absences.

• To identify and support the training and development needs of team members.

• To monitor staff sickness and absence and oversee annual leave arrangements.

• To ensure that all practice staff understand and comply with confidentiality requirements relating to patient and practice information.

Patients

• To understand patients' needs and support service development and practice innovation in response to those needs.

• To be responsible for the collection and collation of data and feedback relating to patient needs and satisfaction.

• To liaise appropriately with patient and community representatives.

Quality

• To work with other team members to set and maintain appropriate standards of quality and service provision and monitor their achievement.

• To promote a culture of quality, continuous improvement and high standards across the practice.

• To coordinate relevant audits within the practice.

Finance

• To work alongside the Managing Partner and Central Finance Team to develop and maintain systems that support the maximisation of practice income.

• Where required by the Central Finance Team, to monitor and check the accuracy of Enhanced Services, contractual requirements and other relevant claims, ensuring submissions are completed within required timescales.

• To ensure PPA reimbursement forms and other applicable reimbursement claims are completed and submitted within the required timescales.

• To support the purchasing of equipment, supplies and stationery where central ordering arrangements do not apply, ensuring appropriate value for money.

Information Technology and Computing

• To act as the site's IT Lead, supporting the effective use of EMIS, templates, searches, protocols and other relevant clinical systems.

• To ensure IT hardware and software are appropriately maintained, liaising with Systems IT and GP IT teams as required, and supporting the smooth implementation of system updates and upgrades.

• To act as a Smartcard Sponsor for the practice, where required and appropriately authorised.

• To support accurate clinical coding and work with relevant colleagues to develop and maintain electronic templates and processes that support effective data recording.

• To utilise clinical systems to perform searches and extract and validate patient and statistical data for reports, audits and service monitoring.

Practice Reception/Administration

• To maintain and further develop systems and protocols that support the smooth and efficient running of reception, appointment and administrative services.

• To maintain a thorough working knowledge of reception and administrative systems.

• Where operationally necessary, to provide appropriate reception or administrative support during periods of staff absence or exceptional service pressures.

Liaison

• To develop and maintain effective working relationships between the practice and relevant external organisations, including the Primary Care Network, Integrated Care Board, community services, patient and community groups and other partner organisations.

• To prepare for, organise and attend practice, wider healthcare team and management meetings and ensure agreed actions are followed up.

• To liaise regularly with the Managing Partner, Partners and relevant members of the wider management team on operational and service matters.

Personal and Professional Development

To take responsibility for maintaining and developing professional knowledge and skills, including identifying personal learning needs and attending relevant training and development opportunities as required.

Information Governance

• To ensure compliance with the practice's Information Governance policies and procedures.

• To ensure that personal, patient and practice information is handled confidentially and securely.

• To support appropriate staff training and consistent standards in relation to information handling, confidentiality and data security.

Equal Opportunities

The postholder will promote equality, diversity and inclusion and ensure that relevant practice policies and procedures are understood and adhered to.

Health And Safety

The postholder will understand and fulfil their responsibilities under the Health and Safety at Work etc. Act 1974 and relevant practice policies, ensuring that agreed health and safety procedures are followed to maintain a safe environment for employees, patients and visitors.

Other Duties

• To undertake such other duties as may reasonably be required.
• To be flexible in approach, recognising the needs of a developing practice.

Person Specification

Work Experience

Essential

• Significant experience of working within primary care, including a minimum of 2 years' experience in a practice management, operational management or equivalent leadership role.

Qualifications

Essential

• Relevant management qualification or equivalent demonstrable management experience.
• Good standard of education with strong literacy and numeracy skills.

Desirable

• Diploma or recognised qualification in Primary Care/Practice Management (e.g. AMSPAR/City & Guilds Level 5 or equivalent).
• CIPD/HR qualification or other relevant leadership, healthcare or business management qualification.

Experience

Essential

• Strong IT skills, including Microsoft Outlook, Word, Excel and PowerPoint, with the ability to confidently use web-based and clinical systems.
• Knowledge and understanding of QOF and relevant primary care contractual requirements.
• Experience of recruiting, supervising, supporting and developing staff.
• Experience of organising and supporting meetings.
• Excellent interpersonal and customer service skills.
• Excellent written and verbal communication skills.
• Ability to produce clear, accurate and concise minutes, action points, reports and other written information.
• Ability to communicate effectively with a wide range of internal and external stakeholders.
• Excellent organisational and administrative skills, including the ability to develop and maintain effective systems and processes.
• Experience of preparing and presenting information to teams.
• Ability to work effectively as part of a team and independently using own initiative.
• Ability to work under pressure, manage competing demands and prioritise workload effectively.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Medicus Health Partners

Address

Medicus Health Partners

Carlton House Surgery

28 Tenniswood Road

Enfield

Middlesex

EN13LL

United Kingdom

Employer's website

https://www.medicushealthpartners.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The role combines hands-on clinical responsibilities with research coordination and administrative support.

The post-holder will undertake duties including venepuncture, ECG recording, basic health assessments and the processing of biological samples using a centrifuge, ensuring all procedures are carried out in line with study protocols, infection prevention and control standards, and Good Clinical Practice (GCP).

In addition, the role involves supporting the coordination, implementation and rollout of research projects. This includes identifying and screening eligible patients using clinical IT systems, managing study documentation, maintaining accurate data entry, liaising with research sponsors and external partners, and ensuring regulatory compliance.

IT competency is essential, as the role requires confident use of electronic clinical systems, research databases and digital reporting tools to maintain high standards of data quality and governance.

JOB RESPONSIBILITIES

Clinical Duties

• Undertake venepuncture in accordance with study protocols, infection prevention and control standards, and local policy.
• Perform and accurately record ECGs.
• Process biological samples safely and competently, including the operation of a centrifuge.
• Label, prepare and dispatch specimens in line with study requirements and laboratory guidance.
• Prepare clinical areas and equipment for research visits, ensuring cleanliness and readiness.
• Support research clinics and participant appointments as required.
• Extra physical assessments may be required for specific studies, but full training will be given as per the study protocol.
• Manage sample collections using dry ice.

Research Coordination and Administrative Duties

• Provide administrative support for the team, including duties such as filing, printing, appointment booking and answering patient calls.
• Support the team with study-specific administrative tasks such as managing courier collections, lab kit ordering and lab kit preparation.
• Assist in the coordination, implementation and rollout of research projects within the practice.
• Identify and screen potential participants using clinical IT systems and approved search tools.
• Maintain accurate and contemporaneous research documentation in accordance with study protocols.
• Complete data entry onto electronic case report forms and research databases.
• Manage study-related correspondence, appointment booking and participant follow-up.
• Liaise with external research teams, sponsors and research network staff as required.
• Ensure secure storage, archiving and maintenance of study files.

IT and Data Responsibilities

• Confidently utilise electronic clinical systems for patient searches, coding and data extraction.
• Maintain high standards of data quality and confidentiality in line with GDPR and NHS data governance requirements.
• Support digital reporting and research performance monitoring.
• Assist with audits and data validation exercises.

Governance and Professional Responsibilities

• Work within the scope of competence and under the supervision of the Research Lead/team.
• Adhere to Good Clinical Practice (GCP) and all relevant research governance frameworks.
• Participate in mandatory training and maintain required clinical competencies.
• Complete all study protocol-specific training in a timely manner.
• Contribute to incident reporting, significant event reviews and quality improvement initiatives.
• Maintain patient confidentiality and uphold professional standards at all times.

Person Specification

Experience

Essential

• Ability to undertake venepuncture and ECG recording.
• Ability to safely process biological samples, including the use of a centrifuge.
• Ability to prepare, label and dispatch specimens in accordance with study requirements and laboratory guidance.
• Experience or ability to provide administrative support, including filing, printing, appointment booking and answering patient calls.
• Ability to use electronic clinical systems, research databases and digital reporting tools confidently.
• Ability to maintain accurate documentation and complete accurate data entry.

Qualifications

Essential

• Willingness to undertake and complete all mandatory and study protocol-specific training required for the role.
• Ability to maintain the clinical competencies required to undertake the duties of the post.

Skills, Knowledge and Other Requirements

Essential

• Strong IT competency and confident use of electronic clinical systems, research databases and digital reporting tools.
• Ability to maintain high standards of data quality, accuracy and confidentiality.
• Ability to work in accordance with study protocols, Good Clinical Practice (GCP), infection prevention and control standards, GDPR and NHS data governance requirements.
• Ability to work within the scope of competence and under the supervision of the Research Lead/team.
• Ability to maintain patient confidentiality and uphold professional standards at all times.
• Ability to liaise appropriately with patients, research teams, sponsors and external partners.
• Available to start in October.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Medicus Health Partners

Address

Medicus Health Partners

Carlton House Surgery

28 Tenniswood Road

Enfield

Middlesex

EN1 3LL

United Kingdom

Employer's website

https://www.medicushealthpartners.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

ROLE SUMMARY

The post-holder will work four morning sessions per week across MHP Alma Healthcare Centre -three sessions and MHP Enfield Island Surgery -one session.

They will manage a varied patient caseload and provide high-quality, patient-centred medical care to registered and temporary patients. The post-holder will assess, diagnose, treat and manage a wide range of health needs while maintaining high clinical and professional standards.

They will work collaboratively with the Practice Partners and the wider multidisciplinary team to deliver safe, effective and responsive primary care services.

Responsible to:

The Practice Partners.

CLINICAL RESPONSIBILITIES:

In accordance with the Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork, referrals and correspondence in a timely manner.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the Practice.

Assessing the health care needs of patients with undifferentiated and undiagnosed problems.

Screening patients for disease risk factors and early signs of illness.

In consultation with patients and in line with current Practice disease management protocols, developing care plans for health.

Providing counselling and health education.

Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate.

Recording clear and contemporaneous consultation notes to agreed standards.

Collecting data for audit purposes.

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding handwritten prescriptions whenever possible).

Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate.

Ensuring that all work carried out which carries a private fee is properly recouped and accounted for; e.g. Medical Reports, Insurance reports, Private letters to third Parties etc.

In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

OTHER RESPONSIBILITIES WITH THE PRACTICE:

Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

A commitment to life-long learning and audit to ensure evidence-based best practice.

Contributing to evaluation/audit and clinical standard setting within the Practice.

Contributing to the development of computer-based patient records.

Contributing to the summarising of patient records and accurate Read-Coding of patient data.

Attending training and events organised by the Practice or other agencies, where appropriate.

CONFIDENTIALITY:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

HEALTH & SAFETY:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

EQUALITY AND DIVERSITY:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

PERSONAL/PROFESSIONAL DEVELOPMENT:

The post holder will have protected time for Mentorship sessions and Educational supervision provided by Medicus Health Partners

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in a Practice based annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Maintaining skills and knowledge for CPD and accreditation via the annual GP appraisal process.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

QUALITY:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

COMMUNICATION:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

CONTRIBUTION TO THE PLANNING AND IMPLEMENTATION OF SERVICES:

The post-holder will:

Apply Practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect their own work.

Participate in clinical audits when requested or where appropriate.

The above list serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated by the development of this role as the practice develops, and the overall business objectives of the practice change.

Person Specification

Personal Attributes

Essential

• Adaptable
• Enthusiastic and motivated
• Diligent
• Team player
• Ability to travel and work flexibly

Desirable

• Innovative

Qualifications

Essential

• Full GMC Registration with a licence to practise and entry on the GP Register
• Certificate of Completion of Training (CCT) in General Practice / Certificate Confirming Eligibility for General Practice Registration (CEGPR), or equivalent
• Included on a Medical Performers List or eligible
• Evidence of continuous professional development

Desirable

• Holder of MRCGP
• Evidence of other specialist interest /development / training

Knowledge

Essential

• Aware of local issues and their impact on the health needs of the locality
• Aware of the need for continuous professional development

Desirable

• Knowledge of current and forthcoming NSFs and their impact on primary care services

Experience

Essential

• Experience in general practice and working in multi-disciplinary team

Desirable

• Experience of using electronic clinical patient records
• Eligibility for minor surgery, obstetrics, family planning accreditation
• Experience of undertaking audit in general practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Medicus Health Partners

Address

Medicus Health Partners Ltd

1 Woodall Road

Enfield

Middlesex

EN34GS

United Kingdom

Employer's website

https://www.medicushealthpartners.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

ROLE SUMMARY

The post-holder will work four sessions per week at MHP Riley-Moorfield Healthcare Centre.

They will manage a varied patient caseload and provide high-quality, patient-centred medical care to registered and temporary patients. The post-holder will assess, diagnose, treat and manage a wide range of health needs while maintaining high clinical and professional standards.

They will work collaboratively with the Practice Partners and the wider multidisciplinary team to deliver safe, effective and responsive primary care services.

Responsible to:

The Practice Partners.

CLINICAL RESPONSIBILITIES:

In accordance with the Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork, referrals and correspondence in a timely manner.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the Practice.

Assessing the health care needs of patients with undifferentiated and undiagnosed problems.

Screening patients for disease risk factors and early signs of illness.

In consultation with patients and in line with current Practice disease management protocols, developing care plans for health.

Providing counselling and health education.

Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate.

Recording clear and contemporaneous consultation notes to agreed standards.

Collecting data for audit purposes.

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding handwritten prescriptions whenever possible).

Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate.

Ensuring that all work carried out which carries a private fee is properly recouped and accounted for; e.g. Medical Reports, Insurance reports, Private letters to third Parties etc.

In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

OTHER RESPONSIBILITIES WITH THE PRACTICE:

Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

A commitment to life-long learning and audit to ensure evidence-based best practice.

Contributing to evaluation/audit and clinical standard setting within the Practice.

Contributing to the development of computer-based patient records.

Contributing to the summarising of patient records and accurate Read-Coding of patient data.

Attending training and events organised by the Practice or other agencies, where appropriate.

CONFIDENTIALITY:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

HEALTH & SAFETY:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

EQUALITY AND DIVERSITY:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

PERSONAL/PROFESSIONAL DEVELOPMENT:

The post holder will have protected time for Mentorship sessions and Educational supervision provided by Medicus Health Partners

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in a Practice based annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Maintaining skills and knowledge for CPD and accreditation via the annual GP appraisal process.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

QUALITY:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

COMMUNICATION:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

CONTRIBUTION TO THE PLANNING AND IMPLEMENTATION OF SERVICES:

The post-holder will:

Apply Practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect their own work.

Participate in clinical audits when requested or where appropriate.

The above list serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated by the development of this role as the practice develops, and the overall business objectives of the practice change.

Person Specification

Personal Attributes

Essential

• Adaptable
• Enthusiastic and motivated
• Diligent
• Team player
• Ability to travel and work flexibly

Desirable

• Innovative

Qualifications

Essential

• Full GMC Registration with a licence to practise and entry on the GP Register
• Certificate of Completion of Training (CCT) in General Practice / Certificate Confirming Eligibility for General Practice Registration (CEGPR), or equivalent
• Included on a Medical Performers List or eligible
• Evidence of continuous professional development

Desirable

• Holder of MRCGP
• Evidence of other specialist interest /development / training

Knowledge

Essential

• Aware of local issues and their impact on the health needs of the locality
• Aware of the need for continuous professional development

Desirable

• Knowledge of current and forthcoming NSFs and their impact on primary care services

Experience

Essential

• Experience in general practice and working in multi-disciplinary team

Desirable

• Experience of using electronic clinical patient records
• Eligibility for minor surgery, obstetrics, family planning accreditation
• Experience of undertaking audit in general practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Medicus Health Partners

Address

Medicus Health Partners

Riley-Moorfield Healthcare Centre

413 Hertford Road

Enfield

Middlesex

EN3 5PR

United Kingdom

Employer's website

https://www.medicushealthpartners.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

The purpose of the role is to:

Take blood samples and BP readings from patients who are know to have, or are at risk of having, long term health conditions. Complete computer 'check & test' template.

Contact patients to book appointments for reviews of long term health conditions, screening and immunisation or other as required.

Maintain records of call/ recall activity.

Offer general assistance to the Practice team and patients.

You will project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities:

The duties and responsibilities may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Lead Clinician/ Practice Manager, dependent on current and evolving Practice workload and staffing levels:

Using the clinical records to identify patients in need of vaccination or immunisation, health advice, screening or review.

Contacting by telephone, text or letter.

Provide information on the importance of immunisations, screening, review and 'myth-bust' when faced with misinformation.

Update patient contact details on the clinical record system.

Book appointments.

To be aware of the practice philosophy and to treat patients/ visitors with respect, and tolerance and offer constructive support to colleagues and general public.

To be responsible with other members of the reception team for maintaining and monitoring the Practice appointments system

Processing appointments; including personal, telephone and online requests for appointments, visits and telephone consultations and ensuring patients are directed to the appropriate healthcare professional

To have working knowledge of the telephone systems (during and after hours) and have an appropriate telephone manner.

Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedure

To deal with delegated tasks efficiently, according to guidelines set, and reporting regularly any problems and targets reached as required.

To be aware of all Practice procedures and work in accordance with written protocols

To work flexibly according to the needs of the Practice and provide cover for absent colleagues.

To undertake mandatory and additional training as identified by the practice.

Any other duties, appropriate to the grade, as required by the Practice Manager/ Lead Clinician

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training

Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Attend admin meetings as and when required

Attend update courses including mandatory training and any other additional courses the practice sees fit for purpose.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Qualified Phlebotomist.
• Excellent IT skills including Microsoft office, word and excel
• Good general education to GCSE or equivalent, including equivalent grade c or above passes in Maths and English

Desirable

• - Experience in a GP Practice environment
• - EMIS and DOCMAN
• - Completed the Care Certificate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Medicus Health Partners

Address

Carlton House Surgery

28 Tenniswood Road

Enfield

Middlesex

EN1 3LL

United Kingdom

Employer's website

https://www.medicushealthpartners.co.uk/ (Opens in a new tab)