Job summary

NHS Warrington Talking Therapies has been providing psychological interventions to the community of Warrington since 2011 and is part of the charity Mental Health Matters. The service is designed to help anyone registered with a Warrington GP, to deal with common mental health problems. These may include depression, anxiety, panic, phobia, obsessive compulsive disorder (OCD) or post-traumatic stress disorder (PTSD).

Main duties of the job

The post holder will be required to provide a high quality and effective administration service. Key components of the role include providing an efficient and professional reception service ensuring people using or contacting the service are treated with respect to ensure that enquiries are managed effectively, liaising with other team members as required. Greeting all visitors and people who use our service including monitoring the flow of people to and from consulting rooms, ensuring that the electronic appointment system runs safely and effectively. Using interpersonal skills to assist in and manage difficult conversations, helping to ensure a positive experience for those accessing our service.

About us

Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country.

Job summary

We have an exciting opportunity for an experienced Psychological Wellbeing Practitioner to join our Staffordshire and Stoke-on-Trent Talking Therapies service as a Senior PWP within our Cannock Team. Our Talking Therapies service supports people experiencing common mental health difficulties, including anxiety and depression.

Main duties of the job

Working alongside the Step 2 Leads and wider Step 2 team, you will play an important role in supporting the effective delivery of low-intensity interventions, providing clinical guidance and helping ensure that the needs of the people accessing our service are met. The role combines clinical practice with supervision, case management and leadership responsibilities. You will provide assessments, risk assessments and evidence-based low-intensity interventions, including guided self-help and psychoeducation, in both individual and group settings. You will also provide clinical and case management supervision to trainee and qualified Psychological Wellbeing Practitioners, supporting their development and promoting safe, effective practice.

About us

Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country. Within our Talking Therapies service, you will benefit from strong team support, regular clinical supervision and opportunities to develop your professional interests. We encourage colleagues to share ideas, contribute to service improvements and take an active role in developing best practice.

Details

Date posted

21 October 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

R000672

Job locations

102-104 High Green Court, Cannock, WS11 1BE

Cannock

WS11 1BE

United Kingdom

Job description

Job responsibilities

Senior Psychological Wellbeing Practitioner (Senior PWP) - Cannock Hours of work:37.5 hours per week Salary:AfC Band 6 - £39,959 to £48,117 per annum Location:Cannock, Staffordshire Working arrangements:Hybrid working Can you make Talking Matter? Our Talking Therapies team are looking for people to help change lives! About the role We have an exciting opportunity for an experienced Psychological Wellbeing Practitioner to join our Staffordshire and Stoke-on-Trent Talking Therapies service as a Senior PWP within our Cannock Team. Our Talking Therapies service supports people experiencing common mental health difficulties, including anxiety and depression. We are committed to delivering high-quality, evidence-based psychological interventions while creating an environment where colleagues can develop their skills, share ideas and provide the best possible care. Working alongside the Step 2 Leads and wider Step 2 team, you will play an important role in supporting the effective delivery of low-intensity interventions, providing clinical guidance and helping ensure that the needs of the people accessing our service are met. The role combines clinical practice with supervision, case management and leadership responsibilities. You will provide assessments, risk assessments and evidence-based low-intensity interventions, including guided self-help and psychoeducation, in both individual and group settings. You will also provide clinical and case management supervision to trainee and qualified Psychological Wellbeing Practitioners, supporting their development and promoting safe, effective practice. You will contribute to maintaining high clinical standards, ensuring accurate clinical records and outcome measures, supporting audits and encouraging continuous professional development across the team. You will also work collaboratively with colleagues, GP practices and other health and social care professionals to support appropriate referrals and ensure people receive the right support for their needs. This is an excellent opportunity for someone looking to develop their leadership and management experience while remaining involved in clinical delivery. Our service encourages new ideas, supports specialist interests and offers opportunities for internal and external continuing professional development (CPD). We are committed to staff wellbeing and flexible working. Following successful completion of a six-month probationary period, the role offers the opportunity to work from home two days per week, alongside clinical supervision, team support and integration with our Step 3 team. About you To be successful in this role, you will be a qualified Psychological Wellbeing Practitioner with at least one year of post-qualification experience delivering low-intensity psychological interventions. You will have experience supporting people with common mental health difficulties and a strong understanding of how anxiety and depression present in primary care. You will have experience of clinical supervision or supporting the development of others within a therapeutic setting, alongside the ability to provide clear clinical guidance and effective case management to trainee and qualified practitioners. You will also be able to demonstrate:

Experience delivering evidence-based low-intensity interventions, such as guided self-help and group psychoeducation. Knowledge and understanding of clinical assessment, risk assessment, risk management and appropriate onward referrals. The ability to build effective therapeutic relationships and adapt your approach to meet individual needs. An understanding of clinical governance, confidentiality, clinical record-keeping and the use of outcome measures. Strong communication and interpersonal skills, with the ability to work collaboratively with colleagues, GPs and wider health and social care professionals. The ability to manage competing priorities, organise your own workload and support others to manage their clinical diaries effectively. A commitment to reflective practice, ongoing professional development and maintaining high standards of care. A non-judgemental, inclusive approach that promotes equality, diversity, dignity and respect. You must hold a recognised NHS Talking Therapies Psychological Wellbeing Practitioner qualification and be registered with either the British Association for Behavioural and Cognitive Psychotherapies (BABCP) or the British Psychological Society (BPS). Experience of low-intensity supervision training, long-term conditions training or further training in psychological interventions would be beneficial. Above all, you will be passionate about improving mental health, supporting colleagues to thrive and ensuring that people receive compassionate, accessible and effective care. Why Join Us? Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country. Within our Talking Therapies service, you will benefit from strong team support, regular clinical supervision and opportunities to develop your professional interests. We encourage colleagues to share ideas, contribute to service improvements and take an active role in developing best practice. What we offer you 27 days' annual leave, increasing with length of service, plus bank holidays. Enhanced occupational sick pay. Access to our workplace pension scheme. Family-friendly and flexible working arrangements to support a good work-life balance. Access to our Wellbeing Offer, including an Employee Assistance Programme (EAP), Virtual GP service and wellbeing resources. Life Assurance and a free Will-writing service. Blue Light Card and Charity Worker discounts. Access to Tickets for Good. Employee recognition and celebration schemes. A tailored induction programme, bespoke personal development and career pathways to support you in your role and career aspirations. How to Apply At Mental Health Matters, we are committed to safer recruitment and ensuring that we appoint people who share our values and are dedicated to making a positive difference. If you are interested in this opportunity, please complete our online application form. As part of your application, you will be asked to answer a number of questions to demonstrate how your skills, knowledge and experience meet the criteria outlined in the person specification. We encourage you to provide examples that highlight your suitability for the role. For further information about our recruitment and selection processes, please refer to our Candidate Guide. Closing date:22 November 2026 Anticipated interview date:30 November 2026 - in person The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to avoid disappointment. Equality, Diversity and Inclusion We are proud to be an equal opportunities employer and are committed to building a diverse and inclusive workforce that reflects the communities we serve. We believe everyone should have access to fair and accessible opportunities, and we are committed to ensuring our recruitment processes are welcoming and inclusive for all. During the application process, we may ask for some personal information to help us understand how we can make our recruitment practices as fair and accessible as possible. Any information you provide will be treated confidentially and used solely for this purpose. We value the unique experiences, perspectives and contributions that diversity brings and are committed to creating a culture where everyone feels respected, supported and able to be themselves. Interested in Finding Out More? We welcome informal conversations about the role. If you would like to discuss the opportunity further, please contact: Marie Boardman - We look forward to hearing from you and welcoming talented people who share our passion for improving mental health and changing lives.

Job description Job responsibilities Senior Psychological Wellbeing Practitioner (Senior PWP) - Cannock Hours of work:37.5 hours per week Salary:AfC Band 6 - £39,959 to £48,117 per annum Location:Cannock, Staffordshire Working arrangements:Hybrid working Can you make Talking Matter? Our Talking Therapies team are looking for people to help change lives! About the role We have an exciting opportunity for an experienced Psychological Wellbeing Practitioner to join our Staffordshire and Stoke-on-Trent Talking Therapies service as a Senior PWP within our Cannock Team. Our Talking Therapies service supports people experiencing common mental health difficulties, including anxiety and depression. We are committed to delivering high-quality, evidence-based psychological interventions while creating an environment where colleagues can develop their skills, share ideas and provide the best possible care. Working alongside the Step 2 Leads and wider Step 2 team, you will play an important role in supporting the effective delivery of low-intensity interventions, providing clinical guidance and helping ensure that the needs of the people accessing our service are met. The role combines clinical practice with supervision, case management and leadership responsibilities. You will provide assessments, risk assessments and evidence-based low-intensity interventions, including guided self-help and psychoeducation, in both individual and group settings. You will also provide clinical and case management supervision to trainee and qualified Psychological Wellbeing Practitioners, supporting their development and promoting safe, effective practice. You will contribute to maintaining high clinical standards, ensuring accurate clinical records and outcome measures, supporting audits and encouraging continuous professional development across the team. You will also work collaboratively with colleagues, GP practices and other health and social care professionals to support appropriate referrals and ensure people receive the right support for their needs. This is an excellent opportunity for someone looking to develop their leadership and management experience while remaining involved in clinical delivery. Our service encourages new ideas, supports specialist interests and offers opportunities for internal and external continuing professional development (CPD). We are committed to staff wellbeing and flexible working. Following successful completion of a six-month probationary period, the role offers the opportunity to work from home two days per week, alongside clinical supervision, team support and integration with our Step 3 team. About you To be successful in this role, you will be a qualified Psychological Wellbeing Practitioner with at least one year of post-qualification experience delivering low-intensity psychological interventions. You will have experience supporting people with common mental health difficulties and a strong understanding of how anxiety and depression present in primary care. You will have experience of clinical supervision or supporting the development of others within a therapeutic setting, alongside the ability to provide clear clinical guidance and effective case management to trainee and qualified practitioners. You will also be able to demonstrate: Experience delivering evidence-based low-intensity interventions, such as guided self-help and group psychoeducation. Knowledge and understanding of clinical assessment, risk assessment, risk management and appropriate onward referrals. The ability to build effective therapeutic relationships and adapt your approach to meet individual needs. An understanding of clinical governance, confidentiality, clinical record-keeping and the use of outcome measures. Strong communication and interpersonal skills, with the ability to work collaboratively with colleagues, GPs and wider health and social care professionals. The ability to manage competing priorities, organise your own workload and support others to manage their clinical diaries effectively. A commitment to reflective practice, ongoing professional development and maintaining high standards of care. A non-judgemental, inclusive approach that promotes equality, diversity, dignity and respect. You must hold a recognised NHS Talking Therapies Psychological Wellbeing Practitioner qualification and be registered with either the British Association for Behavioural and Cognitive Psychotherapies (BABCP) or the British Psychological Society (BPS). Experience of low-intensity supervision training, long-term conditions training or further training in psychological interventions would be beneficial. Above all, you will be passionate about improving mental health, supporting colleagues to thrive and ensuring that people receive compassionate, accessible and effective care. Why Join Us? Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country. Within our Talking Therapies service, you will benefit from strong team support, regular clinical supervision and opportunities to develop your professional interests. We encourage colleagues to share ideas, contribute to service improvements and take an active role in developing best practice. What we offer you 27 days' annual leave, increasing with length of service, plus bank holidays. Enhanced occupational sick pay. Access to our workplace pension scheme. Family-friendly and flexible working arrangements to support a good work-life balance. Access to our Wellbeing Offer, including an Employee Assistance Programme (EAP), Virtual GP service and wellbeing resources. Life Assurance and a free Will-writing service. Blue Light Card and Charity Worker discounts. Access to Tickets for Good. Employee recognition and celebration schemes. A tailored induction programme, bespoke personal development and career pathways to support you in your role and career aspirations. How to Apply At Mental Health Matters, we are committed to safer recruitment and ensuring that we appoint people who share our values and are dedicated to making a positive difference. If you are interested in this opportunity, please complete our online application form. As part of your application, you will be asked to answer a number of questions to demonstrate how your skills, knowledge and experience meet the criteria outlined in the person specification. We encourage you to provide examples that highlight your suitability for the role. For further information about our recruitment and selection processes, please refer to our Candidate Guide. Closing date:22 November 2026 Anticipated interview date:30 November 2026 - in person The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to avoid disappointment. Equality, Diversity and Inclusion We are proud to be an equal opportunities employer and are committed to building a diverse and inclusive workforce that reflects the communities we serve. We believe everyone should have access to fair and accessible opportunities, and we are committed to ensuring our recruitment processes are welcoming and inclusive for all. During the application process, we may ask for some personal information to help us understand how we can make our recruitment practices as fair and accessible as possible. Any information you provide will be treated confidentially and used solely for this purpose. We value the unique experiences, perspectives and contributions that diversity brings and are committed to creating a culture where everyone feels respected, supported and able to be themselves. Interested in Finding Out More? We welcome informal conversations about the role. If you would like to discuss the opportunity further, please contact: Marie Boardman - We look forward to hearing from you and welcoming talented people who share our passion for improving mental health and changing lives.

Person Specification

Qualifications

Essential

• A degree related to Mental Health e.g.
• Psychology
• AND
• * An NHS Talking Therapies qualification as
• a psychological wellbeing practitioner AND
• Registration as a Psychological Wellbeing
• Practitioner with either BABCP or BPS.
• * PWP qualification, or equivalent.
• * Training in risk assessment
• AND
• * Registration as a Psychological Wellbeing
• Practitioner with either BABCP or BPS.

Experience

Essential

• * Experience of supervising others within a
• therapy setting.
• * Significant experience of working with
• people with common mental health
• problems.
• * Ability to demonstrate a range of post
• qualifying experience (min 1 year) in
• offering and delivering the range of
• evidence-based IAPT low intensity
• interventions such as guided self-help and
• group psycho-education
• * Consolidated and reflective supervised
• post-qualifying experience in a community
• setting.
• * Experience of working with clients in a primary care setting.
• * Experience of 'partnership working'
• * Substantial experience of multi
• disciplinary teamwork
• * Experience of working with suicidal clients
• and of risk management
• * Experience of working within the IAPT
• culture

Person Specification Qualifications Essential A degree related to Mental Health e.g. Psychology AND * An NHS Talking Therapies qualification as a psychological wellbeing practitioner AND Registration as a Psychological Wellbeing Practitioner with either BABCP or BPS. * PWP qualification, or equivalent. * Training in risk assessment AND * Registration as a Psychological Wellbeing Practitioner with either BABCP or BPS. Experience Essential * Experience of supervising others within a therapy setting. * Significant experience of working with people with common mental health problems. * Ability to demonstrate a range of post qualifying experience (min 1 year) in offering and delivering the range of evidence-based IAPT low intensity interventions such as guided self-help and group psycho-education * Consolidated and reflective supervised post-qualifying experience in a community setting. * Experience of working with clients in a primary care setting. * Experience of 'partnership working' * Substantial experience of multi disciplinary teamwork * Experience of working with suicidal clients and of risk management * Experience of working within the IAPT culture

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mental Health Matters

Address

102-104 High Green Court, Cannock, WS11 1BE

Cannock

WS11 1BE

United Kingdom

Employer's website

https://www.mhm.org.uk/ (Opens in a new tab)

Employer details

Employer name

Mental Health Matters

Address

102-104 High Green Court, Cannock, WS11 1BE

Cannock

WS11 1BE

United Kingdom

Employer's website

https://www.mhm.org.uk/ (Opens in a new tab)

Job summary

The post holder will work within the NHS Talking Therapies service and provide a full range of administrative support to the service. The ideal candidate will have good experience of Microsoft Office, particularly Word and Excel, alongside previous administration experience, including scheduling and working in a fast-paced environment.

Main duties of the job

On a daily basis, you will be dealing with clients both in person and via the telephone, so excellent communication skills are essential. The successful candidate will have a good level of education, with solid numeracy and literacy skills, and will be confident, organised and able to work with a high level of accuracy and attention to detail.

About us

Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country.

Job summary

We have an exciting opportunity for two Trainee High Intensity Therapists to join our NHS Talking Therapies service on a salaried one-year training position. This is an opportunity for someone who is committed to evidence-based psychological practice, has a willingness to learn new skills and is passionate about improving the health and wellbeing of people experiencing common mental health difficulties.

Main duties of the job

As a Trainee High Intensity Therapist, you will undertake training alongside working within the service. The role will involve developing your knowledge and skills in delivering high intensity psychological interventions, with the potential for future employment within our service upon successful completion of the training programme. The training is delivered in partnership with Chester University, with the role involving three days per week at NHS Warrington/Sefton Talking Therapies and two days per week at Chester University. Successful completion of the training programme will result in a postgraduate qualification and enable you to work as a High Intensity Therapist within a Talking Therapies service with your own caseload.

About us

Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country.

Job summary

You will work as part of an integrated team, collaborating closely with the NHS, Liaison Psychiatry and emergency services to provide a safe, non-clinical alternative to A&E for people experiencing mental health crisis. We are looking for experienced and compassionate people to provide high-quality, recovery-focused support to people with a range of mental health needs, including those who may have complex needs such as learning disabilities, physical health difficulties and substance misuse.

Main duties of the job

Providing crisis intervention and emotional support face-to-face, by telephone and via video. Assessing situations and making safe, effective decisions under pressure. Completing accurate risk assessments and co-producing robust safety plans. Recording new contacts and details of visits and calls accurately on electronic systems. Working collaboratively with partners, stakeholders and external agencies, including Police, Ambulance Services and GP surgeries, to support individual safety and effective service delivery. Supporting hospital ward staff with in-reach information for patients awaiting discharge. Participating in handovers, training and mentoring new staff to support consistency across the service. Promoting the service through community events and networks and helping to normalise help-seeking.

About us

Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country.

Details

Date posted

25 September 2026

Pay scheme

Other

Salary

£26,607 to £29,378 a year

Contract

Permanent

Working pattern

Part-time

Reference number

R000662

Job locations

Ashford Safe Haven, Paula Carr Diabetes Centre, William Harvey Hospital, Kennington Rd, Willesborough, Ashford TN24 0LZ

Ashford

TN24 0LZ

United Kingdom

Job description

Job responsibilities

CRISIS RECOVERY WORKER Hours of work:Various part-time hours available Salary:£26,607 FTE with progression to £29,378 FTE per annum Location:Ashford Safe Haven Shifts:18:00 - 00:00 Could you be there for someone in crisis? This is more than just a job.. it's a chance to make a difference! About the role We have an exciting opportunity for a Crisis Recovery Worker to join our growing team at Ashford Safe Haven. As part of an exciting service development, we are expanding our team to ensure professional, compassionate mental health support is available to people in the Ashford area. You will work as part of an integrated team, collaborating closely with the NHS, Liaison Psychiatry and emergency services to provide a safe, non-clinical alternative to A&E for people experiencing mental health crisis. We are looking for experienced and compassionate people to provide high-quality, recovery-focused support to people with a range of mental health needs, including those who may have complex needs such as learning disabilities, physical health difficulties and substance misuse. You will provide immediate emotional support and stabilisation, complete risk assessments, co-produce safety plans and support people to understand and manage factors affecting their mental and physical wellbeing. The role will also involve:

Providing crisis intervention and emotional support face-to-face, by telephone and via video.Assessing situations and making safe, effective decisions under pressure.Completing accurate risk assessments and co-producing robust safety plans.Recording new contacts and details of visits and calls accurately on electronic systems.Working collaboratively with partners, stakeholders and external agencies, including Police, Ambulance Services and GP surgeries, to support individual safety and effective service delivery.Supporting hospital ward staff with in-reach information for patients awaiting discharge.Participating in handovers, training and mentoring new staff to support consistency across the service.Promoting the service through community events and networks and helping to normalise help-seeking. About you To be successful in this role, you will need to demonstrate experience of supporting people with mental health needs and an understanding of complex mental health presentations. You will need to have: Excellent communication skills and the ability to engage with people experiencing high levels of distress with empathy and compassion.The ability to make safe and effective decisions under pressure.A strong understanding of risk assessment, safety planning and crisis intervention.Emotional intelligence, self-awareness and the ability to remain calm and sensitive when supporting people in crisis.Experience of maintaining accurate records and using IT systems effectively.The ability to work collaboratively with colleagues, external agencies and wider partners.A commitment to providing consistent, recovery-focused and person-centred support.The ability to work effectively as part of a team while also using your own initiative.A willingness to contribute to training, handovers, mentoring and wider service development. Why Join Us? Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country. What we offer you Competitive salaries, with an annual pay review process25 days Annual leave, increasing with length of service, plus bank holidaysEnhanced Occupational Sick payAccess to our workplace pension schemeFamily friendly and flexible working arrangements to support a good work life balanceAccess to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resourcesLife Assurance and Free Will writing serviceBlue Light Card and Charity Workers discountsAccess to Tickets for GoodEmployee recognition and celebration schemesA tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations How to Apply At Mental Health Matters, we are committed to safer recruitment and ensuring that we appoint people who share our values and are dedicated to making a positive difference. If you are interested in this opportunity, please complete our online application form. As part of your application, you will be asked to answer a number of questions to demonstrate how your skills, knowledge and experience meet the criteria outlined in the person specification. We encourage you to provide examples that highlight your suitability for the role. For further information about our recruitment and selection processes, please refer to our Candidate Guide. Equality, Diversity and Inclusion We are proud to be an equal opportunities employer and are committed to building a diverse and inclusive workforce that reflects the communities we serve. We believe everyone should have access to fair and accessible opportunities, and we are committed to ensuring our recruitment processes are welcoming and inclusive for all. During the application process, we may ask for some personal information to help us understand how we can make our recruitment practices as fair and accessible as possible. Any information you provide will be treated confidentially and used solely for this purpose. We value the unique experiences, perspectives and contributions that diversity brings and are committed to creating a culture where everyone feels respected, supported and able to be themselves. Interested in Finding Out More? We welcome informal conversations about the role. If you would like to discuss the opportunity further, please contact: Kim Lawrence We look forward to hearing from you and welcoming talented people who share our passion for improving mental health and changing lives.

Job description Job responsibilities CRISIS RECOVERY WORKER Hours of work:Various part-time hours available Salary:£26,607 FTE with progression to £29,378 FTE per annum Location:Ashford Safe Haven Shifts:18:00 - 00:00 Could you be there for someone in crisis? This is more than just a job.. it's a chance to make a difference! About the role We have an exciting opportunity for a Crisis Recovery Worker to join our growing team at Ashford Safe Haven. As part of an exciting service development, we are expanding our team to ensure professional, compassionate mental health support is available to people in the Ashford area. You will work as part of an integrated team, collaborating closely with the NHS, Liaison Psychiatry and emergency services to provide a safe, non-clinical alternative to A&E for people experiencing mental health crisis. We are looking for experienced and compassionate people to provide high-quality, recovery-focused support to people with a range of mental health needs, including those who may have complex needs such as learning disabilities, physical health difficulties and substance misuse. You will provide immediate emotional support and stabilisation, complete risk assessments, co-produce safety plans and support people to understand and manage factors affecting their mental and physical wellbeing. The role will also involve: Providing crisis intervention and emotional support face-to-face, by telephone and via video.Assessing situations and making safe, effective decisions under pressure.Completing accurate risk assessments and co-producing robust safety plans.Recording new contacts and details of visits and calls accurately on electronic systems.Working collaboratively with partners, stakeholders and external agencies, including Police, Ambulance Services and GP surgeries, to support individual safety and effective service delivery.Supporting hospital ward staff with in-reach information for patients awaiting discharge.Participating in handovers, training and mentoring new staff to support consistency across the service.Promoting the service through community events and networks and helping to normalise help-seeking. About you To be successful in this role, you will need to demonstrate experience of supporting people with mental health needs and an understanding of complex mental health presentations. You will need to have: Excellent communication skills and the ability to engage with people experiencing high levels of distress with empathy and compassion.The ability to make safe and effective decisions under pressure.A strong understanding of risk assessment, safety planning and crisis intervention.Emotional intelligence, self-awareness and the ability to remain calm and sensitive when supporting people in crisis.Experience of maintaining accurate records and using IT systems effectively.The ability to work collaboratively with colleagues, external agencies and wider partners.A commitment to providing consistent, recovery-focused and person-centred support.The ability to work effectively as part of a team while also using your own initiative.A willingness to contribute to training, handovers, mentoring and wider service development. Why Join Us? Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country. What we offer you Competitive salaries, with an annual pay review process25 days Annual leave, increasing with length of service, plus bank holidaysEnhanced Occupational Sick payAccess to our workplace pension schemeFamily friendly and flexible working arrangements to support a good work life balanceAccess to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resourcesLife Assurance and Free Will writing serviceBlue Light Card and Charity Workers discountsAccess to Tickets for GoodEmployee recognition and celebration schemesA tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations How to Apply At Mental Health Matters, we are committed to safer recruitment and ensuring that we appoint people who share our values and are dedicated to making a positive difference. If you are interested in this opportunity, please complete our online application form. As part of your application, you will be asked to answer a number of questions to demonstrate how your skills, knowledge and experience meet the criteria outlined in the person specification. We encourage you to provide examples that highlight your suitability for the role. For further information about our recruitment and selection processes, please refer to our Candidate Guide. Equality, Diversity and Inclusion We are proud to be an equal opportunities employer and are committed to building a diverse and inclusive workforce that reflects the communities we serve. We believe everyone should have access to fair and accessible opportunities, and we are committed to ensuring our recruitment processes are welcoming and inclusive for all. During the application process, we may ask for some personal information to help us understand how we can make our recruitment practices as fair and accessible as possible. Any information you provide will be treated confidentially and used solely for this purpose. We value the unique experiences, perspectives and contributions that diversity brings and are committed to creating a culture where everyone feels respected, supported and able to be themselves. Interested in Finding Out More? We welcome informal conversations about the role. If you would like to discuss the opportunity further, please contact: Kim Lawrence We look forward to hearing from you and welcoming talented people who share our passion for improving mental health and changing lives.

Person Specification

Qualifications

Essential

• Excellent communication skills and the ability to engage with people experiencing high levels of distress with empathy and compassion.
• The ability to make safe and effective decisions under pressure.
• A strong understanding of risk assessment, safety planning and crisis intervention.
• Emotional intelligence, self-awareness and the ability to remain calm and sensitive when supporting people in crisis.
• Experience of maintaining accurate records and using IT systems effectively.
• The ability to work collaboratively with colleagues, external agencies and wider partners.
• A commitment to providing consistent, recovery-focused and person-centred support.
• The ability to work effectively as part of a team while also using your own initiative.
• A willingness to contribute to training, handovers, mentoring and wider service development.

Experience

Essential

• Excellent communication skills and the ability to engage with people experiencing high levels of distress with empathy and compassion.
• The ability to make safe and effective decisions under pressure.
• A strong understanding of risk assessment, safety planning and crisis intervention.
• Emotional intelligence, self-awareness and the ability to remain calm and sensitive when supporting people in crisis.
• Experience of maintaining accurate records and using IT systems effectively.
• The ability to work collaboratively with colleagues, external agencies and wider partners.
• A commitment to providing consistent, recovery-focused and person-centred support.
• The ability to work effectively as part of a team while also using your own initiative.
• A willingness to contribute to training, handovers, mentoring and wider service development.

Person Specification Qualifications Essential Excellent communication skills and the ability to engage with people experiencing high levels of distress with empathy and compassion. The ability to make safe and effective decisions under pressure. A strong understanding of risk assessment, safety planning and crisis intervention. Emotional intelligence, self-awareness and the ability to remain calm and sensitive when supporting people in crisis. Experience of maintaining accurate records and using IT systems effectively. The ability to work collaboratively with colleagues, external agencies and wider partners. A commitment to providing consistent, recovery-focused and person-centred support. The ability to work effectively as part of a team while also using your own initiative. A willingness to contribute to training, handovers, mentoring and wider service development. Experience Essential Excellent communication skills and the ability to engage with people experiencing high levels of distress with empathy and compassion. The ability to make safe and effective decisions under pressure. A strong understanding of risk assessment, safety planning and crisis intervention. Emotional intelligence, self-awareness and the ability to remain calm and sensitive when supporting people in crisis. Experience of maintaining accurate records and using IT systems effectively. The ability to work collaboratively with colleagues, external agencies and wider partners. A commitment to providing consistent, recovery-focused and person-centred support. The ability to work effectively as part of a team while also using your own initiative. A willingness to contribute to training, handovers, mentoring and wider service development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mental Health Matters

Address

Ashford Safe Haven, Paula Carr Diabetes Centre, William Harvey Hospital, Kennington Rd, Willesborough, Ashford TN24 0LZ

Ashford

TN24 0LZ

United Kingdom

Employer's website

https://www.mhm.org.uk/ (Opens in a new tab)

Employer details

Employer name

Mental Health Matters

Address

Ashford Safe Haven, Paula Carr Diabetes Centre, William Harvey Hospital, Kennington Rd, Willesborough, Ashford TN24 0LZ

Ashford

TN24 0LZ

United Kingdom

Employer's website

https://www.mhm.org.uk/ (Opens in a new tab)

Job summary

We have created a new internal recruitment agency and need an experienced Talent Acquisition Manager to lead it and make it exceptional. This is an exciting opportunity to embed and develop a high-performing function that attracts diverse, high-quality candidates at pace, delivers an excellent candidate experience and positions Mental Health Matters (MHM) as an employer of choice. This is a role for someone who wants to lead, innovate and leave a lasting legacy.

Main duties of the job

As Talent Acquisition Manager, you will lead and develop our internal recruitment agency, ensuring it delivers real and measurable impact across MHM. You will take ownership of the end-to-end recruitment service, ensuring managers are provided with strong, well-matched and diverse candidates who are ready to interview. This will allow managers to focus on selecting the right people for their services while your team manages the wider recruitment journey. You will set clear standards and targets for the function, including time to hire, vacancy gap reduction, quality of hire, diversity outcomes, agency spend and candidate experience. You will use data and insight to understand what is working, identify challenges and continually improve our approach. This will be a visible and hands-on role. You will be expected to travel regularly to MHM services across the country to understand how they operate, build strong relationships with managers and teams, and gain a genuine understanding of the roles and people needed to deliver excellent services. You will use this insight to develop tailored recruitment approaches and provide practical support where recruitment challenges exist.

About us

Mental Health Matters is a national charity delivering vital mental health services across the country. We work in partnership with NHS trusts, local authorities and community organisations to support people when they need us most. Our people are central to the quality of the services we provide. We have established a dedicated Talent Acquisition function that operates as an internal recruitment agency, providing a more proactive and effective approach to attracting, engaging and appointing people across MHM. The function focuses on providing hiring managers with high-quality candidates, reducing the administrative burden of recruitment and creating a seamless, professional and inclusive experience. A key part of our approach is ensuring our workforce better reflects the diversity of the communities we serve, widening access to opportunities and creating inclusive pathways into employment.