Job description

Job responsibilities

Successful Candidates must have:

Degree in Human Nutrition and Dietetics (BSc Hons or equivalent) Be HCPC registered (or due to register this Summer on completion of relevant course)

If you believe you have the skills that we are looking for and are ready for a challenge, then we want to hear from you

Please see job description and person specification for full details of role responsibilities.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• BSc (Hons) Degree in Human Nutrition and Dietetics or equivalent
• HCPC registered Dietitian

Desirable

• Member of British Dietetic Association

Other

Essential

• The post includes a combination of walking and sitting with duties being carried out in a variety of settings across the hospital sites
• The post will be based at Southport Hospital but postholder would be required to work across sites and attend meetings held in community buildings and ODGH
• To be able physically carry equipment (e.g. ward folders, teaching materials, audio-visual aids)
• The post holder will be required to use frequent concentration in assessing patients and devising care plans
• Conveying complex nutritional information in a comprehensible and practical way to clients, families and carers where there may be significant barriers to understanding
• Prioritising clinical work responding to unpredictable demands on time e.g. responding to bleeps for urgent referrals
• The post holder will often have to overcome barriers to communication such as illiteracy, learning difficulties, hearing and sight impairment, language and may have to work with interpreters.
• Communication with and have direct contact with a wide variety of people, including health, social care and education professionals, patients, carers, the public.
• Daily involvement with chronically and terminally ill patients and their carers
• The post holder will be exposed to sensitive, emotional and distressing circumstances, including terminally ill patients and abusive patients/carers
• The post holder will be exposed to the working conditions associated with clinical environment
• Routinely encounters unpleasant smells and sights, with possible exposure to bodily fluids including blood and sputum
• Ability to fulfil the travel requirements of the post

Knowledge and Experience

Essential

• Previous demonstrable experience working in a health or social care setting
• Awareness of current NHS issues, National Policies and relevant frameworks/quality indicators
• Knowledge of evidence-based practice and importance within clinical area
• Experience of taking an active role within the Multidisciplinary Team
• Awareness of health and safety issues and reporting mechanisms
• Demonstrate an awareness of clinical governance and its application within Therapy
• Demonstrates a more advanced knowledge of computer packages
• Commitment to your and others ongoing Continuous Professional Development (CPD) and maintenance of professional portfolio.

Desirable

• Experience of facilitating dietetic student training

Skills

Essential

• Ability to manage own time within clinical and non-clinical activity and to guide others using problem solving and decision-making skills
• Ability to maintain records, statistical and activity data according to service standards.
• Effective teaching and presentation skills
• Ability to encourage and motivate others by providing sound practical and realistic advice
• Ability to manage own stress and awareness of stress in others
• To demonstrate tact/diplomacy and empathy within clinical/team settings
• Good interpersonal skills with effective written and verbal communication- replaces one that mentions communication in MDT
• Ability to demonstrate assertiveness within the clinical settings
• Ability to positively represent the Dietetic Team within the Organisation
• Ability to demonstrate reflective practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Southport and Ormskirk Hospital

Town Lane

Southport

PR8 6PN

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY DUTIES

• To manage own patient list.
• To work as part of a team but to also act autonomously within the clinical setting
• Promote good public relations with patients
• Accountable for own actions
• Responsible for personal effective time management and organisational skills
• Work without direct supervision reporting to the Phlebotomy Service Lead
• Responsible for taking reasonable care for the health and safety of themselves and others
• Work unsupervised
• Report accidents or incidents (to patients or self) which occur whilst on duty to the care manager.
• Complete appropriate forms as soon as possible and participate in any investigations as necessary
• Report any complaints to the Phlebotomy Service Lead and participate in any investigation as necessary

CLINICAL & PROFESSIONAL RESPONSIBILITIES

• Safe collection of routine venous blood samples from patients as requested by doctor and\or nurses in line with Trust Policy
• Prepare blood samples for transport ensuring stability and safety
• To make informed decisions relating to patient care and safety
• To comply with identified operational procedures regarding blood sample collection
• To adhere to the Trusts Health and Safety at Work Policy
• To ensure that own phlebotomy trolley is cleaned thoroughly and restocked with consumables by completion of duty.

ADMINISTRATIVE RESPONSIBILITIES

• Comply with the Trusts policy on documentation in relation to recording of blood tests etc., including data entry onto computer systems as required
• Always maintain confidentiality.
• To undertake such other agreed duties as may be appropriate to the post for the efficient provision of the service.
• To maintain appropriate ordering of equipment and ensure same is fit for purpose
• To ensure Line Manager is kept informed regarding absence due to sickness, as soon as possible
• To provide Line Manager with a minimum four weeks notice for any annual leave requests
• To ensure effective communications with Line Manager
• To attend regular team meetings in order to share knowledge, ideas and acknowledge any developments\changes that impact upon the phlebotomists role

TEACHING & TRAINING RESPONSBILITIES

• To participate in continuing education and to implement evidence-based practice
• To assist the Senior Phlebotomist in the training and supervision of new staff members in accordance with the training policies.
• To act as support to other members of staff.
• To engage in additional training to meet the changing demands of phlebotomy clinics
• Attend necessary mandatory training as identified by the Trust

RESEARCH & AUDIT

• To identify and manage clinical risk and to report concerns to line manager.
• To participate in data collection for audit purposes relating to the phlebotomy service
• To ensure relevant research and audit outcomes are implemented in practice

GENERAL DUTIES

To observe the provisions of and adhere to all Trust policies and procedures:

• To actively participate in the annual performance review to identify personal development needs
• To attend Trust Statutory and Mandatory training sessions as required and any other training courses relevant to the post.
• To fully comply with the relevant sections of the Health and Safety at Work Act. They must also understand and implement St Helens and Knowsley Hospitals NHS Hospitals Trust Statement of Policy on Health and Safety at Work and the Trust corporate Health and Safety Policies and Procedures. You are required to follow all applicable rules and procedures relating to Health and Safety at Work and to take all responsible precautions to avoid actions.
• To be aware of the confidential aspects of the post. To keep up to date with the requirements of information governance; undertake mandatory training and follow Trust policies and procedures to ensure that trust information is dealt with legally, securely, efficiently, and effectively. Breaches of confidentiality will result in disciplinary action that may involve dismissal. You must maintain the confidentiality of information about service user staff and organisational business in accordance with the Data Protection Act 1998 and Caldicott principles.
• The post holder should also be aware that, regardless of any action taken by the employing authority, breaches of confidentiality could result in civil action for damages.
• All staff will be treated with respect by management, colleagues, patients, and visitors and equally staff will treat management, colleagues, patients and visitors with the same level of respect. Staff will be supported to challenge any discriminatory behaviour that may be based on differences in race, disability, language, culture, religion, sexuality, age, and gender or employment status.
• You will be expected to undertake the Trusts commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To ensure that when creating, managing, and sharing information records it is done in an appropriate way, subject to statutory requirements and agreed security and confidentiality policies, procedures and guidelines. All employees are responsible for implementing and maintaining data quality, ensuring that records are legible and attributable and that the record keeping is contemporaneous
• In accordance with the Health and Social Care Act 2008, the post holder will actively participate in the prevention and control of infection within the capacity of their role. The Act requires the post holder to attend infection prevention and control training on induction and at regular updates and to take responsibility for the practical application of the training in the course of their work. Infection prevention and control must be included in any personal development plan and/or appraisal.
• To adhere to relevant Code of Practice of Professional body (if appropriate)
• The post holder must be flexible in the duties performed and it is expected that similar duties, not specifically listed above, will be carried out as required and may be cross site.
• The duties contained in this job description are not intended to be exhaustive. The duties and responsibilities of this post are likely to evolve in line with the Trusts continued organisational development.
• To adhere to the NHS Constitution and its principles and values. You must be aware of your Duty of Candour which means that you must be open and honest during your employment and if you see something wrong, you must raise it. You must read the NHS Constitution in full and can download this from the Trusts intranet site or thegov.ukwebsite. Hard copies are available from the HR Department on request.
• The Trust is a non-smoking site. Failure to follow this rule could lead to disciplinary action.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Be able and willing to study to NVQ Level 2

Experience

Essential

• Have previous experience working with the public on a oneto-one basis

Desirable

• Previous experience of working in a Healthcare setting
• Previous Phlebotomy Experience

Skills

Essential

• Demonstrates an ability to learn, to be able to pass the phlebotomy competency assessment
• Must have the ability to put patients at ease and remain calm in an emergency situation
• Ability to work as part of a team
• Ability to work with minimum of supervision
• Maintain a flexible approach to work

Desirable

• Willing to learn new skills and develop professionally

Other

Essential

• Able to travel between Trust sites
• Ability to cope with the physical demands of the role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Southport Hospital

Town Lane

Southport

PR8 6PN

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY DUTIES

The post holder will be responsible for:

• Ensuring that all patients attending for an out-patient clinic will be managed effectively and accurately at all times and all outcomes are completed daily following the appropriate work instructions.
• Reconcile clinics within 24 hours ensuring all outstanding actions are completed.
• Managing permanent and paper light health records. as well as scanning where necessary into the EDMS system following the appropriate work instructions
• Preparing patient records for clinic following the appropriate work instructions.
• Collecting patient records at the end of clinic and communicate with the scanning team following the appropriate work instructions.
• Checking all new patients overseas status on arrival at clinic.
• Booking patients into Medway System on arrival at clinic and ensuring all demographic data is checked and updated in notes and on Medway.
• If patients information changes print new ID labels and ensure any old labels are destroyed confidentially.
• Rebooking patients into further appointments or onto the relevant review lists.
• Assist with general administrative tasks including filing, photocopying, opening and sorting of incoming mail and processing in accordance with departmental procedures.
• Provide a courteous and efficient telephone service to patients ensuring a timely response to telephone enquiries, escalating when necessary.
• Resolve issues with patient appointments and escalate as necessary.
• Accurate recording of information.
• Training of staff within the boundaries of own skills and knowledge
• Take personal responsibility for the quality of work undertaken and to contribute towards service improvements.
• Follow the approved Standard Operating Procedures used in the Department (work instructions).
• Use and maintain resources efficiently and effectively

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Educated to GCSE level or equivalent experience
• European Computer Driving Licence (ECDL)

Desirable

• NVQ 2 in Customer service

Knowledge and Experience

Essential

• Data entry experience
• Good knowledge of Administrative Systems
• Previous reception experience
• Previous NHS experience
• Experience of dealing with customers
• Experience of dealing with complaints

Desirable

• Knowledge of Medway or other Patient Administrative System

Skills

Essential

• Standard keyboard skills
• Ability to move case notes as required
• Ability to use own initiative when dealing with patient enquiries
• Good organisational skills
• Ability to prioritise own workload
• Ability to recognise and solve problems and identify when further advice is required
• Excellent interpersonal skills with ability to use tact and diplomacy.
• Detail oriented and able to meet deadlines
• Good understanding of confidentiality
• Good verbal and written communication and telephone skills

Other

Essential

• Frequent requirement to move patient case notes throughout the day
• Ability to concentrate when taking patient details at the reception desk or over the phone throughout the day
• Occasional requirement to deal with distressed patients
• Use of VDU continuously throughout the course of the shift

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Ormskirk Hospital

Town Lane

Southport

PR8 6PN

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY DUTIES

• Enter tertiary referral letter details accurately onto the Patient Administration System (PAS) on a daily basis adhering to the timescales within the Trust Patient Access Policy and ensuring the outpatient entry is attached to the correct 18 week pathway with appropriate referral/pathway/referral source code.
• To deal with pending elective appointments and cancellations, liaising with all relevant staff (including Consultants, Outpatient Managers, Directorate Managers and clinical support staff). Escalating any issues/breaches to the Team Leader/Administration Services Co-ordinator.
• Meet/liaise with Consultants on a regular basis in order to manage outpatient clinics lists effectively whilst working within the Department of Health guidelines. Be responsible for the updating and accuracy on electronic systems.
• Independently compile clinic status lists 6 weeks in advance, taking into account the composition of lists to include, clinical urgency, diagnostic investigations, therapeutic investigations, complex procedures and 18 week referral to treatment target. Inputting information on to PAS and NHS e-referral.
• Liaise with Team Leader/Outpatient Manager and/or Directorate Managers to ensure clinic sessions are utilised when Consultants are on leave. If Consultants are on annual leave/professional leave ensure that Registrar/Staff Grade cover is in place prior to booking patients into clinic session.
• Book appointments using the PAS/NHS e-referral system and identify the type of outpatient appointment required. Obtain relevant reports/ information and request HRS/case notes. Update clinic of list changes due to cancellations/alterations. Frequently negotiate with nursing staff to provide additional outpatient clinics.
• Update the PAS system and NHS e-referral with all information following patient referral triage with all special requirements.
• To ensure management of all clinic requests/reductions/cancellations/clinic changes/patient requests are managed within sostenuto independently
• Order interpreters for patients attending outpatient clinics by e-mail.
• To arrange patient appointments by telephone/letter ensuring that patients are offered choice of date with reasonable notice in accordance with the current operating framework and the NHS constitution.
• Order all necessary equipment for appointments via Outpatient Managers by e-mail.
• Responsible for informing the Radiology/Cardio-Respiratory Department of additional clinics arranged.
• Take into account daily cancellations and alterations, contacting patients by telephone explaining in a polite and courteous manner reasons for cancellation. To follow the correct procedures and processes for all cancelled appointments and DNAs to ensure dates are re-booked and/or removed according to the Trust Patient Access Policy, escalating any issues.
• Manage Netcall reminder report ensuring outpatient slots are backfilled maximising outpatient capacity.
• Advise patients of all available options with empathy and discretion particularly when dealing with aggrieved patients regarding outpatient waiting list enquires. Significant conversations including outcomes are to be recorded on PAS.
• Monitor and maintain the Patient Target Lists (PTL) for each speciality and individual Consultants, including the maintenance of the RTT and liaise with Directorate Managers on a regular basis.
• Monthly validation of 18 week (PTL) for each speciality to maintain 18 weeks, ensure patient availability and/or still require appointment.
• Monitor and maintain the Outpatient waiting list reports for individual specialities ensuring that all patients are booked in accordance with Multi-Disciplinary Team guidelines and Department of Health guidelines.
• Book linked appointments foe ENT and Ophthalmology prior to appointment date.
• Complete data checks on computerised systems (PAS, NHS e-referral, EDMS) amending any changes e.g. appointment procedures, patient details, patient/hospital cancellations or time changes due to allergy risks etc.
• Complete Netcall cancellation report, slot availability report within ers, sostenuto, net account on a daily basis.
• ASI report managed independently within DOH guidelines for Paper Switch Off Compliance
• Management of pas admin reports, clinic changes/amendments for all specialty clinics and directorates
• Set up and amendments of clinic schedules on PAS system
• Training/mentoring of staff on all roles within the Appointments Department
• To ensure that all two-week rule referrals/upgrades are managed independently within DOH guidelines on PAS and NHS e-referral system.
• To ensure all case notes are requested and available for appointments in line with local standards and protocols. Ensure that any documentation in relation to the patient is sent to the Health Records Department to be scanned onto EDMS (Electronic Document Management System). To file all correspondence and documents, as required, thereby maintaining an effective filing system.
• Organise and order stationary items as appropriate.
• Deal appropriately with concerns from staff in line with Trust policy.
• To provide cover for colleagues during periods of annual leave and sickness. Mentor and train relevant staff as required by the Team Leaders or Administrative Services Co-ordinator.
• Participate in call centre rotation.
• Liaise with other hospitals both NHS and private, GPs, secretarial, clerical, wards, and cancer services.
• Following PTL meeting, complete actions for individual specialities and update capacity for Directorate Managers.
• To work in a flexible manner in accordance with the Trust policy.
• Any other duties required by Line Manager.

Person Specification

Qualifications

Essential

• Educated to GCSE level and/or equivalent qualification and/or equivalent experience
• NVQ Level 2 in Business Administration and working towards Level 3 and/or equivalent knowledge through formal training and/or experience

Knowledge & Experience

Essential

• Call Centre experience
• Excellent IT skills with knowledge and experience of Microsoft office products
• Previous clerical experience

Desirable

• Previous NHS experience
• Knowledge of medical terminology
• Experience of mentoring and training staff

Skills

Essential

• Word Processing Skills
• Self-motivated and able to work with limited supervision
• Ability to use own initiative and respond to new challenges
• Ability to manage/prioritise own workload
• Excellent communication skills
• Ability to accurately maintain computerise and manual systems
• Ability to work as part of a team

Desirable

• Ability to mentor and train staff
• Excellent time management skills
• Excellent interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

St Helens Hospital

Marshalls Cross Road

St Helens

WA9 3DA

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will work in their specialty setting at Mersey and West Lancashire NHS Trust.

The post holder will take a lead role in the advanced clinical assessment and treatment of spinal cord injured patients with complex presentations within the specialist field of clinical practice.

The post holder will have undertaken a Masters Degree (level 7) aligned to the specialty and competencies specific for the clinical role to enable them to work independently and autonomously in clinical practice.

They will determine clinical diagnosis and treatments and maintain records, both digital and written as appropriate, as an autonomous advanced practitioner.

The post holder will be expected to work closely with other members of the respiratory and multi-disciplinary teams (including community based teams), liaising with the spinal medical consultants and Case Management Team regarding the acute and long term respiratory and ventilatory conditions, whilst maintaining and ensuring competency base for acute spinal physiotherapists and acute ITU and NIV services. The role is part of the specialised team for diaphragmatic pacing.

They will provide clinical expertise and leadership developing this service in collaboration with key stakeholders.

Evidence based practice will underpin all aspects of the care and treatment and the post holder will be responsible for sharing knowledge and training others throughout the clinical area, the wider organisation and externally where appropriate. Develop and extend scope of practice beyond primary profession as determined by the Non-Medical lead for Ventilation.

They will undertake clinical caseload to an advanced professional standard using knowledge from theoretical and practical experience.

They will develop and extend scope of practice beyond primary profession as determined by the Non-Medical lead for Ventilation.

Person Specification

Qualifications

Essential

• Diploma / Degree in Physiotherapy/ Nursing
• HCPC/NMC registered
• Membership / participant of special interest groups / networks
• Professional Practice Educator Training / qualification
• Masters Degree or equivalent experience relevant to the area of Clinical Practice
• Post registration experience in the specialist field

Desirable

• Completed a suitable communications course

Knowledge & Experience

Essential

• Significant demonstrable experience of working in an acute care setting some of this must include working at a senior level managing and leading teams
• Ability to demonstrate specialist expertise underpinned by theory through CPD
• Excellent clinical reasoning /clinical decision making skills
• Knowledge of Clinical risk management and Governance

Skills & Abilities

Essential

• Excellent written and verbal communication skills demonstrating negotiation and persuasion skills
• Evidence of involvement in the development of programs of care, protocols and guidelines
• Evidence of tracheostomy theoretical and practical knowledge
• Evidence of both theoretical and practical skills and competency in invasive ventilation, NIV therapy, CPAP and care
• Ability to handle sensitive situations with tact and diplomacy
• Ability to make effective decisions
• Interpretation of diagnostic tests
• Ability to build rapport with colleagues, patients and relatives
• Strong leadership and team building skills
• Ability to use own initiative
• Effective time management skills
• Ability to work autonomously or within a team
• Ability to manage demanding and challenging workload

Desirable

• Strong IT skills

Other

Essential

• Perform intricate physical procedures such as arterial blood gas sampling and Chest Physiotherapy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

NorthWest Regional Spinal Injury Centre- Southport District General Hospital

Town Lane

Southport

PR8 6LG

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY DUTIES

• To be professional and legally responsible and accountable for all aspects of your own work including the management of patients/clients in your care.
• To ensure a high standard of clinical care for the patients/clients under your care, and support more junior staff to do likewise.
• To undertake a comprehensive assessment of patients/clients including those with diverse or complex presentations/multi pathologies; use specialist clinical reasoning skills and appropriate assessment techniques to provide an accurate diagnosis of their condition.
• Formulate and deliver an individual treatment programme using assessment, reasoning skills and treatment skills based on a sound knowledge of evidence-based practice and treatment options. Formulate an initial diagnosis and prognoses to recommend best course of intervention and develop comprehensive discharge plans.
• To take delegated responsibility from the Band 7 clinician for managing patients/clients with conditions and be responsible for providing specialist assessment and treatment plans for patients with these conditions.
• Evaluate patient progress, reassess, and alter treatment programmes as required.
• To have the ability to undertake self-directed/lone working in a variety of locations.

CLINICAL & PROFESSIONAL RESPONSIBILITIES

• To maintain Professional Registration
• To work within Trust clinical guidelines, HCPC and Registrant Body guidelines and to have a working knowledge of national and local standards and monitor own and others quality of practise against these.
• To be responsible for a designated area of work, as delegated by a senior clinician. Plan and organise efficiently and effectively patient/client caseload, and use of time for self and more junior staff.
• To be responsible for equipment used in carrying out clinical duties, and to adhere to policy, including competence to use equipment and to ensure the safe use of equipment by others through teaching, training and supervision of practice.
• To provide spontaneous and planned advice, teaching and instruction to relatives, carers and other professionals to promote understanding of the aims of treatment and to ensure a consistent approach to patient care.
• To provide specialist clinical advice to colleagues working within other clinical areas
• To provide specialist clinical advice, teaching, and training to other members of the MDT regarding the management of patients
• To train, supervise and performance manage more junior staff and students. This will include the use of formal appraisal documentation.
• To communicate effectively with patients and carers to maximise potential and to ensure understanding of their condition.
• To assess capacity, gain valid informed consent and can work within a legal framework with patients/clients who lack capacity to consent to treatment.
• To communicate highly sensitive information effectively with all patient groups/clients/carers where there may be difficulties in accepting or understanding information.
• To maintain tact and diplomacy and use highly developed communication skills when working in situations which may become hostile/antagonistic including potential complaints as per Trust Policy

ADMINISTRATIVE RESPONSIBILITIES

• To maintain accurate, comprehensive, and up to date documentation, in line with legal and local requirements, and communicate assessment and treatment results to the appropriate disciplines in the form of reports and letters.
• To undertake as directed the collection of appropriate data and statistics for the use of the department.
• To communicate effectively and work collaboratively with the Multi-Disciplinary Team (MDT) to ensure delivery of a co-ordinated multidisciplinary service. This will include participating in a variety of MDT, internal and external agency meetings, and forums plus other forms of verbal/written communication as necessary including report writing and referrals to other agencies.

TEACHING & TRAINING RESPONSBILITIES

• To maintain own clinical professional development (CPD) by keeping abreast of any new trends and developments and incorporate them as appropriate into your work. To support junior staff to do likewise.
• To be an active member of relevant training programmes attending and delivering presentations and training sessions at staff meetings, tutorials, and by attending external courses and being a reflective practitioner
• To participate in the supervision scheme as supervisor and supervisee

LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES

• To demonstrate leadership by means of:
• Delivering change within sphere of practice, when and where indicated, to improve service delivery.
• Influencing, motivating, supporting, and enabling others to contribute towards the effectiveness and success of the Therapy Team
• To provide specialist advice and guidance in working with colleagues locally to ensure best practice across all disciplines in the assessment, treatment, and long-term management of patients/ clients within sphere of practice.
• To deputise for the band 7 in terms of operational issues
• To take responsibility for their own specialist and complex decision making and the decisions of their team which effect service delivery
• To undertake any other duties that might be considered appropriate by senior staff.
• To participate in working parties developing policy changes within speciality which will impact on all service users.

CLINICAL GOVERNANCE, RESEARCH & AUDIT

• To adhere to the appropriate Registrant Body code of Ethics and Professional Conduct and facilitate compliance of staff with local and national standards of practice.
• Implement policy and service development changes as directed.
• To demonstrate a sound understanding of clinical governance and risk management and apply to work situation.
• To undertake the measurement and evaluation of your work and current practices using evidence-based practice projects, audit, and outcome measures under the guidance of senior staff. Make recommendations for change and to implement change.
• To comply with the organisational and departmental policies and procedures and to be involved in the reviewing and updating as appropriate.
• To support research activity within the Service
• To engage actively in practice development, evaluation, audit, and research activities relevant to service to promote evidence-based practice.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Degree in Occupational Therapist
• HCPC registration

Desirable

• Clinical Educators Certificate
• Post Grad accredited study e.g. MSc in relevant health studies

Experience

Essential

• Advanced clinical knowledge relevant to the care environment and evidence of evidence-based practise in relevant health setting
• Awareness of own strengths and limitations
• Knowledge of relevant national policies and guidance and relevant assessment tools
• Experience of line managing a team including setting objectives, conducting appraisals and effective delegation and co-ordination
• Evidence of effective working within an MDT
• Experience of Service development
• Demonstrate experience of problem-solving approaches
• Demonstrates continuous Professional Development

Desirable

• Audit and research in a clinical area

Skills

Essential

• Demonstrates ability to motivate team performance to achieve objectives
• Ability to prioritise and work to deadlines
• Ability to communicate effectively in a variety of settings
• Accurate record keeping, report writing and IT skills including presentation skills
• Have a flexible approach to working with good time management

Desirable

• Mentorship skills

Other

Essential

• Ability to travel various hospital locations by own car/ assisted driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Ormskirk Hospital

Wigan Road

Ormskirk

L392AZ

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY DUTIES

• Maintain a high standard of patient care in accordance with Regulatory Bodies Code of Professional Conduct and within Scope of Professional Practice.
• Maintain and develop own clinical and professional expertise by participating in clinical supervision, professional development planning and within Regulatory Bodies Code of Professional Conduct and within Scope of Professional Practice.
• Act as a resource for other members of the Treatment room team.
• Promote the clinical effectiveness of the nurse-led service using a multidisciplinary team approach.
• Works autonomously under indirect supervision liaising with team leaders as required.
• Works in a flexible way to support and maintain good team working practices.
• Develop skills in the management of a range of minor illness and injuries.
• Develop and undertake a range of clinical procedures, which may include, suture/clip removal, ear syringing and administration of various injections.

CLINICAL & PROFESSIONAL RESPONSIBILITIES

• Exercise a high degree of clinical autonomy and professional judgement, treating independently within the treatment room and, where necessary, referring to a range of primary or secondary care services as appropriate.
• Assess health care needs of patients, diagnose, treat and manage as appropriate.
• Possess proven skills in the management of a wide range of health care problems, eg Leg ulcer assessment and diagnosis, catheter care, and wound management.
• Provide health promotion education.
• Ensure that the nursing practices of the clinical area comply with the Trusts policies and procedures.
• Identify at risk patients and manage appropriately in accordance with national and local policy and procedures, eg vulnerable children, adults and child protection.
• Act as an advocate for the patient at all times.
• Offer a complementary service to that of other health care providers within the local health economy.
• Utilising own professional knowledge and skills, act as a resource for other members of the team.
• Empower colleagues and clients and demonstrate the ability to facilitate effective clinical practice based on best evidence.
• Possess a clear understanding of legal and ethical issues, professional accountability and responsibility.
• Maintain Professional Registration.
• Adhere to relevant Code of Practice of Professional body.

ADMINISTRATIVE RESPONSIBILITIES

• To utilise knowledge of systems/procedures in order to appropriately refer patients to alternative/appropriate services/pathways.
• To ensure that the recording of patient care is comprehensive, concise and in line with national and local policy and procedure for record keeping.

TEACHING & TRAINING RESPONSIBILITIES

• To facilitate the acquisition of Band 5 grade competencies and skills.
• Demonstrate a positive commitment to the training and education of pre and post registration students, allied health professionals and colleagues.
• Identify and disseminate best practice through evidence, clinical guidelines, benchmarking.
• Maintain and develop own clinical and professional expertise by participation in Clinical Supervision and Personal Development Planning, in accordance with Nursing and Midwifery Council Code of Conduct, and Scope of Professional Practice.
• Provide supervision and mentoring opportunities for team members and students.
• Participate in formal and informal teaching sessions to promote clinical excellence within the team.

LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES

• To deputise for the senior nurse when necessary.
• To act as a role model to junior colleagues and students and a support mechanism for senior colleagues.

RESEARCH & AUDIT

• Promote a research culture within the treatment room and actively promote the use, publication and dissemination of research evidence.
• Initiate and actively participate in audit and evaluation of the service.

Person Specification

Qualifications

Essential

• Registered Nurse
• Current NMC Registration

Desirable

• Relevant Degree
• Tissue Viability Course (HEA 260)
• Nurse Prescribing (NMP V100,V150)

Knowledge & Experience

Essential

• Autonomous experience of wound care management in a variety of settings

Desirable

• Ear assessment and irrigation of wax

Skills

Essential

• Able to work autonomously
• Good communicator
• Able to deliver health promotion
• Effective teaching skills
• Organisation skills
• Adaptable
• Continuous professional development
• Standard IT skills

Other

Essential

• Must be able to travel between MWL hospital sites

Our values

Essential

• We are Kind
• We are Open
• We are Inclusive

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Millennium Centre

Corporation Street

St Helens

WA10 1DH

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Management Responsibilities

• Laise with trust management, Nursing personnel, Support personnel, Statutory bodies and specialist contractors to advise on the best course of action to be taken in situations as they arise and carry out recommendations where this is within their capabilities.
• Follow and ensure compliance with all trust procedures and policies including Health & Safety and Risk management.
• Carry out risk assessments for work carried out by self.
• Participate in the management on call system and be the first point of contact for out of hours emergencies. Manage in an effective manner the emergency call by taking the appropriate action. Escalate any situations to more senior managers as necessary.

Leadership Responsibilities

• Lead and communicate relevant specialist knowledge to other estates staff as and when necessary.
• Carry out priority assessment of workload and carry out tasks according to priority.

Engineering & Building Responsibilities

• Carry out installation, repair, service, and calibration work on a wide range of complex, mechanical, electrical and electronic equipment, building services and plant in accordance with relevant Health technical memoranda, water bylaws, British standards, code of practise and legislation.
• Actively participate in the management, and operation of planned preventive maintenance schemes.
• Undertake the full range of craftsmans duties, using hand and power tools and test equipment. Carry out test and fault diagnostic procedures using electronic instruments both in site and in workshop.
• Carry out manual handling of heavy objects (25kg) as required (after suitable training) to keep plant and equipment running as required.
• Carry out cleaning, decontamination, specialist fault diagnosis and repairs of patient related and specialised equipment.

Communication Responsibilities

• The post holder shall liaise with patients, nursing staff, management, contractors and other support staff to ascertain the extent of problems and priorities.
• The post holder shall produce a record of the results of equipment testing in an appropriate form and give the results to the site management.
• Carry a radio or similar communication device as and when required.

Training Responsibilities

• The post holder will undertake specialist mandatory equipment training to enable the trust to meet its obligations under its policies and legislation.
• Update Knowledge of new techniques/equipment as necessary.
• The post holder will also cascade train either other estates as and when necessary.

General Responsibilities

• Participate in the technician on call system covering all properties maintained by the trust, driving to the requires sites as necessary.
• The daily Technician is expected to cover for periods of shift technicians absence.

Person Specification

Qualifications

Essential

• Mechanical / Electrical apprenticeship

Desirable

• H.N.C. or equivalent in a relevant discipline

Knowledge & Experience

Essential

• Relevant experience in a maintenance / building services environment
• Logical fault-finding methodology

Skills

Essential

• Ability to react to emergencies
• Computer Literate
• Good Telephone Manner
• Physically fit, able to climb vertical ladders
• Ability to communicate with staff at all levels
• Ability to adapt a reasonable attitude to the duties of the post
• Excellent analytical skills
• Good time keeping
• Willingness to upgrade skills and training
• Ability to communicate and present a professional attitude when under pressure

Other

Essential

• Flexibility
• Able to travel across various site with own car / assisted driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Ormskirk Hospital

Dicconson Way, Wigan Road

Ormskirk

L39 2AZ

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY DUTIES

• To act as a coordinator and provide administrative support to the Multi-Disciplinary Team (MDT), ensuring all meetings are fully prepared to include ensuring patients notes, radiology reports and histology results are made available, and any actions recommended at the MDT meeting are followed up.
• To identify patients newly diagnosed with cancer, through various sources, e.g., Outpatient clinics, wards. Medical secretaries and in-house information systems. Ensuring all new cases are discussed at the relevant MDT meeting
• Collection and interpretation of patient information from notes and MDTs in order to complete data.
• Ensure accurate cancer waiting times data is collected and recorded for each cancer site responsible for and adhere to relevant deadlines.
• Ensure site specific data is collected on relevant databases, using identified data collection processes, in agreement with clinical teams.
• Maintain filing systems for MDTs enabling the team to access core information easily and efficiently.
• To provide basic analysis of the data for Clinicians and the Cancer Data Coordinator and assist in any audits when required.
• To develop new and maintain existing contacts with the appropriate departments within the Trust.
• To liaise with members of staff at all levels, e.g., Consultants and other health professionals. In addition, you may be required to liaise with other outside agencies.
• To ensure accurate entry of data to the Somerset Cancer Register allowing data transfer on agreed deadlines and in accordance with National data submissions. For example, COSD.
• Tracking of patients with targets set to predict when next data collection is required, and to check if all investigations are underway.
• To provide cover for other MDT co-ordinators in times of absence for example annual leave, sickness absence.
• Undertake any other ad hoc duties deemed relevant to the post and grade.

CLINICAL & PROFESSIONAL RESPONSIBILITIES

• Responsible for ensuring that all cancer data/information is stored and transmitted in a format, which adheres to all aspects of the Caldicott guidelines.
• Due to the sensitive nature of cancer information, ensure that the system, recording processes and MDT processes fulfil both Information Governance and Data Protection requirements/rules.

ADMINISTRATIVE RESPONSIBILITIES

• Regularly review procedures to ensure working processes are fit for purpose.

TEACHING & TRAINING RESPONSBILITIES

• Support the Cancer Data Coordinator in training new MDT coordinators

RESEARCH & AUDIT

• To provide basic analysis of the data for Clinicians and the Cancer Data Coordinator and assist in any audits when required.
• To participate in ad hoc projects such as the Cancer Services Improvement Partnership.

Person Specification

Qualifications

Essential

• Educated to GCSE level (including English and Maths) and/or equivalent qualification and/or experience
• Educated to NVQ level 3 or equivalent level qualification and/or experience

Desirable

• Proof of Professional Development

Knowledge & Experience

Essential

• Experience of data entry.
• Knowledge of Microsoft Office to include Word, Access and Excel.
• Excellent IT skills

Desirable

• Experience of working within the NHS (either within primary or secondary care)
• Awareness of current development within the Cancer NHS plan.
• Knowledge of audit process
• Statistical & analytical skills
• Familiarity with medical terminology
• Experience of Hospital information system

Skills

Essential

• Ability to communicate effectively with staff at all levels
• Ability to organise their workload effectively to meet deadlines
• Able to work effectively as a team member
• Able to work with minimum supervision
• Able to meet changing demands and priorities with a flexible approach

Other

Desirable

• Ability to travel various hospital locations by own car/ assisted driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Knowsley Community College

Waterpark Drive

Huyton

L36 3SD

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please ensure you have read through the attached Job Description and Person Specification before submitting your application.

Advertising date: 11th August 2026

Closing date: 18th August 2026

Shortlisting date: 19th August 2026

Proposed Interview date: TBC

Please note, this post may close earlier than advertised if a sufficient number of applications are received.

Person Specification

Other

Essential

• Frequent moderate effort for several long periods during the shift such as manual handling patients to supporting patient's personal care.
• Concentration, focus and frequent record keeping requirements. Carrying out time critical tasks.
• Aware that developing resilience to distressing situations is necessary without losing the ability to care compassionately
• Aware of the process for accessing staff health and wellbeing support
• Daily exposure to distressing situations which may include challenging behaviour, care of chronic health conditions, patient end of life care/care after death
• Able to carry out direct clinical care as required on ward or department.
• Potential blood or body fluids exposure

Skills

Essential

• Ability to communicate effectively in both verbal and written formats
• Good interpersonal skills
• Able to work within a team
• Experience of supporting junior staff and learners
• Able to accept direction and guidance
• Aware of own limitations
• Flexible in working hours
• Able to prioritise own workload and manage time effectively
• Flexible, adaptable and responsive to change
• Reliable and professional
• Ability to cope in stressful and challenging situations
• Inclusive and non-judgmental
• Punctual, motivated and committed
• Effective role model demonstrating Trust values
• Basic IT skills

Knowledge and Experience

Essential

• Demonstrable experience of working in a patient care/health related role
• Knowledge of personal care and related procedures
• Knowledge of relevant legislation related to healthcare
• Experience of working in a team

Qualifications

Essential

• NVQ level 3 Health & Social care or equivalent
• Care Certificate (equivalent to level1)
• Literacy and numeracy functional skills level 2 or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Ormskirk Hospital

Wigan Road

Ormskirk

L39 2AZ

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To be the lead technical design authority for current and future digital interfaces in line with the Trust strategy and with those NHS partners in the surrounding area.
• Update own professional and technical knowledge, training junior staff on applicable digital systems to ensure understanding and supportability.
• To participate in internal or external auditing of digital systems.
• To facilitate and ensure timely communication and resolution of issues that may impact the delivery of a project.
• Provide technical expertise in the scope, design, selection and deployment of hardware and software, ensuring that technology is appropriately utilised to meet the capacity and availability of digital systems for the Health Informatics Service and its citizens.
• Research, investigate and recommend new technologies which could be used to support digital systems through extensive investigation and development, source suppliers and undertake product evaluation to ensure all ICT procurement is undertaken strategically.
• Provide training within the ICT department on digital systems and the ICT architecture used for those systems to ensure the digital systems are fully understood and supported by the Informatics Department.
• Prepare and deliver service level/operational reports pertaining to current digital systems across all HIS partner organisations.
• Provide technical expertise for project managers and assist in the development of project plans and control deployment.
• Provide technical expertise at service review meetings.
• Identify and document incidents (failure patterns and trends) that may indicate the existence of a problem.
• Participate in resolution of high severity or major incidents through decision making and activity sign off.
• Maintain Digital Solutions documentation.
• Continuous Improvement. Defining, communicating, planning, implementing, and reviewing continuous improvement initiatives.
• Communicates complex project design, financial, contractual information to senior managers, business partners, board level representatives as required.
• Maintaining clinical workflows across multiple digital systems using various open integration standards.
• Identify and manage risk understanding potential effect to business impact on internal and external reporting.
• Oversee the work of suppliers and contractors to ensure they delivery to agreed timescales and budget.
• To provide expertise in the use and deployment of software to support the reporting requirements of all health community organisations and their services.
• To work with the Assistant Director - Digital Solutions Delivery to determine future work priorities and timescales.
• To ensure and assist with monitoring of key performance data in-line with DoH & Trust targets.
• Responsible for all operational day to day management of Data Services Team.
• Responsible for all human resource issues relating to Digital Solutions Team, all appraisals, recruitment, and selection, disciplinary, grievances and sickness issues.
• To oversee the design and content of all supporting documentation that will be made available to users.
• To plan the workload of the team, with set timescales for delivery of each work package.
• To oversee the automation of ETL process and ensure that mechanisms are in place to validate the successful completion of all jobs and introduce timely remedial action when necessary.
• To ensure that all processes undertaken by the team are fully documented in written procedures. Also, that all procedures are tested and are made available to other members of the data intelligence departments (to ensure continuity of service).
• To investigate new technology that is available that can enhance electronic reporting provision.
• To optimise the use of existing tools that are available, and revise processes if improvements can be made.
• Ensure all new information outputs are quality assured by representatives from all relevant parties.
• To ensure confidentiality of patient data at all times, by awareness and compliance with relevant legislation and guidance (both local and national).
• To attend regional/national events as appropriate and ensure that all information/knowledge gained is disseminated to other staff.
• To undertake additional ad-hoc duties as appropriate.
• To deputise for the Assistant Director - Digital Solutions Delivery, as and when required.
• The location/base of this role may change at any time, and the post-holder may have to manage services across numerous sites.

This job description is not intended to be exhaustive as duties may change in light of the annual performance review appraisal and ongoing developments.

Person Specification

Qualifications

Essential

• Post Graduate degree or equivalent experience
• Integration Qualifications

Desirable

• Relevant Degree
• ITIL qualification
• Microsoft Certified Systems Engineer
• Prince 2 Project Management

Knowledge & Experience

Essential

• Extensive knowledge and experience of successfully managing and designing large complex Enterprise ICT systems/interfaces and networks
• Extensive knowledge and experience of managing teams of technical staff in an ICT department or similar
• Ability to demonstrate success in managing large complex ICT environments
• Extensive experience of negotiating with suppliers and third parties at all levels

Skills

Essential

• Strong Communication and Presentation skills
• Substantial technical ability and knowledge concerning ICT infrastructure and clinical systems
• Ability to produce clear and comprehensive written reports

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Jubilee Court

Academy Site, Waterside

St Helens

WA9 1TT

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Complete aspects of COPD assessment and review work, following Service standard operational procedures and processes.
• To include completion of duty screening calls and onward referrals following referrals received by GP/professional.
• Identify and use opportunities to promote healthy lifestyles e.g. diet, exercise.
• Have knowledge and information on local services available to patients whilst considering a range of options during ongoing patient assessments, analysing service users needs.
• Act as advocate and facilitator to resolve issues that may be perceived as barriers to care.
  • Develop a partnership approach to working, in order to empower the patient and carers, in diverse situations/cases.
  • Support people in accessing appropriate information and support, by sign-posting to a range of support services and take an approach which helps people to self-manage where appropriate.
  • Make pre-planned outbound telephone calls to patients to assess on-going needs to enable a proactive prevention approach.
  • To maintain accurate, clear, concise and contemporaneous records as per Trust policy and communicate information to members of the Team as necessary.
  • Liaise and communicate with referrers, patients, relatives, carers, and other health and social care professionals to support and coordinate care.

    Communicate with other members of the multi-disciplinary team

  • Be the interface between patients and/or carers, Primary Care, Community Health and Social Care, ensuring the needs of the patient is incorporated into individual care plans.
  • Deal in a professional, helpful and sensitive manner with patients, service users, staff and other agencies by telephone or face to face, taking messages, advising service users about visits, referring other issues as appropriate and answering routine enquiries.
  • Act as a contact to assist with case management of patients at risk of admission, identifying sources of support in liaison with case managers e.g. Community Matron.
  • prepare andprovide patient information and link with GP practices to help reduce A&E admissions.
    • Coordinate and manage the administrative functions for the integrated Multi-disciplinary Team Meetings. This will include organising and adjusting meetings and tasks on behalf of a number of stakeholders, responding to urgent clinical tasks as required.
    • Be the point of liaison for service users receiving care coordination and interface with all professionals involved in service users care including primary and secondary care, community services, carers and other relevant groups.
    • Requirement to receive telephone calls/correspondence from partnership health professionals, relating to single point of access, where calls are received and triaged. Decisions are based on the individual service criteria as to the route the call will take, with guidance from professionals regarding clinical/non-clinical facts/situations where a suitable course of action needs to be determined.
    • Co-ordinate the handover between other Specialist Nurses to facilitate the safe and effective transition of care between services, in order to provide seamless support for patients, their families and carers.
  • • Liaise with medical and nursing personnel in primary, secondary and specialist centres about patients and service provision related matters including statutory and voluntary providers of care.
    • Take responsibility for the facilitation of regular Multidisciplinary Team Meetings, which involves coordinating and organising partnership professionals. The information in relation to these meetings from a wide range of other strategies/projects is to be collated and delivered prior to the MDT.
    • Devise and maintain efficient filing, clerical and office systems, and provide administrative support, including photocopying, and dealing with other forms as required.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• NVQ3 or recognised certificate in office administration or equivalent Qualification / experience
• Evidence of continued role development

Experience

Essential

• Minimum 2 years working within Health and/or Social Care
• Demonstrate IT Literacy across a range of IT and administrative systems / Data management
• Evidence of ability to communicate at all levels across all boundaries
• Experience of supporting Service Improvement
• Experience of working within a multi-Disciplinary setting
• Evidence of dealing with people in highly emotive situations
• Ability to provide confidential administrative support within a complex service

Skills

Essential

• Excellent written & verbal communication skills
• Ability to provide & receive complex information. Ability to motivate & negotiate
• Ability to work independently and as part of a team
• Ability to prioritise own workload between competing demands
• Develop effective working relationship with all stakeholders
• Flexibility to meet the demands of the service
• Proactive approach with ability to use own initiative
• Demonstrate an ability to undertake duties with a degree of autonomy and accountability
• Understands own limitations
• Committed to developing self and others
• Ability to provide constructive opinions and views on ideas for service improvement
• Ability to work as part of a wider team, providing flexible working across localities

Other

Essential

• Demonstrate a commitment to respecting and displaying the Trust Values at all times
• Ability to travel to various Hospital, clinic and domiciliary locations by own car/assisted driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

St Helens Community Integrated Respiratory service. Lowe House

2nd floor suite 2 Crab Street

St Helens

WA10 2DJ

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To provide a comprehensive service to the Consultant and Speciality Team including nurse clinicians.Keep diary up to date, arrange appointments, and arrange travel and accommodation.Operate an effective bring forward system and filing system.Type dictation from audio transcription of clinical correspondence and documentation, ensuring all letter and workflow processes are adhered to and Standard Operating Procedures are followed.

Ensure appropriate personnel are informed of consultant annual/study leave. Amend clinic/theatre lists/forms appropriately. Keep Consultants informed of junior doctor leave could have an effect on the service.

Work from initiative using own judgment, acquired knowledge and tact to deal with queries and resolve situations or referring to appropriate person.

Deal with enquiries either on the telephone or face to face from patients, consultants, junior doctors and colleagues in an appropriate manner.

Person Specification

Qualifications

Essential

• GSCE Standard or Higher
• RSA 3 - Typing / Word Processing
• RSA 3 - Medical Audio Typing
• Good English Language Skills
• Medical Terminology
• ECDL
• CLAIT award

Desirable

• Shorthand / Speed Writing
• Secretarial Diploma

Experience

Essential

• Minute Taking
• Microsoft Office Experience
• Ability to work as part of a team
• Previous Medical Secretary Experience
• Medical Audio Typing

Desirable

• 2 years' experience in a similar role or equivalent knowledge

Skills

Essential

• Excellent IT Skills
• Excellent organisational skills
• Ability to communicate professionally at all levels
• Excellent Word Processing and Keyboard skills
• Ability to organise workload effectively and prioritise
• Use of all Microsoft Office software, Word, Excel, Access, Powerpoint
• Ability to use initiative to solve problems

Desirable

• Knowledge of Trust computer systems

Other

Essential

• Highly developed interpersonal skills
• Ability to use own initiative and work independently
• Capability to adapt to most situations
• Reliable and conscientious
• Ability to maintain control of stressful situations
• Able to work the hours and undertake duties required
• Ability to travel across hospital sites when required
• Possess a friendly and approachable personality
• Ability to show understanding an appreciation
• Comply with Trust policies and procedures at all times
• Ability and willingness to undergo further training for the post
• Maintain confidentiality at all times

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Responsible for the management, delivery of the Digital Systems and Project services acting as the lead for Digital Systems services, offering expert advice and support to the CCIO, Informatics leadership team, Trust senior clinical management, users of corporate clinical systems, senior clinical staff and external agencies as required. The role is the primary source for advice and guidance for staff managing departmental or other clinical systems outside of the IT Departments corporate responsibilities.Communications and RelationshipsProvides and receives highly complex or contentious information, communicating with system suppliers, colleague networks, local internal governance arrangements, Trust staff and NHS bodies external to the Trust regarding the management, maintenance, improvement and strategic plans for corporate digital systems which impact the whole organisation. Assesses the impact of the gathered information on the Trusts current plans and adjusts them as required to meet the Trusts stated goals, aligning with the Digital Strategy and 5-year plan. Communicate IM&T service issues to both operational and external staff guiding them on the course of action to take. Develops and delivers complex IT presentations to large groups of peers and executive teams.Explains the financial, clinical, qualitative and patient safety benefits of the agreed plans for corporate clinical systems to staff at all levels of clinical and non-clinical staff throughout the Trust, influencing, persuading and negotiating with staff where those plans are contentious. These explanations are provided in settings that include but are not limited to, Trust Board, Hospital Management Board, IM&T Council, EPR Council, service meetings and external events, such as user groups, conferences etc.

Works collaboratively with other colleagues in delivering shared Digital Systems projects as well as providing peer review support to new implementations in other Trust in the ICS or more widely as necessary.

Working directly with the ICS and NHSE

Works with senior operational managers and directors to fulfil statutory obligations and clinical compliance, whilst maintaining performance (operational and financial).

Conveys user feedback and details of their prevailing issues within the IT Senior Team to ensure the Department remains focused on its service to end users and reflects changes in clinical service priorities and developments in care. Also conveys user feedback to suppliers in events such as user groups and workshops to influence future developments and functionality of the system.

Plays a part in the governance of IT in the Trust with membership of various Trust meetings along with chairing groups, representation on the IM&T Council as needed along with Supplier Service and programme Meetings as well as user and project groups as required.

Promotes the use of corporate digital systems and the information they provide throughout the organisation.

Provide direct management leadership to the Digital and Project teams providing expertise to work through complex service issues.

Present complex service system issues to stakeholder groups and provide advice and guidance to resolve.

Support and manage service re-design issues by presenting system options to alleviate and provide preferred outcome.

Use specialist knowledge and previous experience from similar system implementations to provide assurance to the organisation.

Communicates complex project design, financial, contractual information to senior managers, business partners, board level representatives as required.

Person Specification

Qualifications

Essential

• Degree qualification or Post Graduate qualification MSc/MBA or ability to demonstrate relevant knowledge, skills & experience to masters level
• Prince2 Qualification
• ITIL v3 (or above)

Desirable

• Relevant qualification or work experience - Change Management
• Relevant Management Qualification

Knowledge & Experience

Essential

• Substantial management experience at a senior level in an EPR provision environment within the NHS
• Significant Managerial experience in an IT Department and working with various IT systems
• Significant experience with significant involvement in managing demand from multiple work streams including large scale projects
• Substantial experience of leading a department through a period of significant technological and service change
• Ability to demonstrate success in managing large complex ICT environments
• Experience of working/managing projects as part of the NHS National ICT Strategy
• Successful implementation of complex, large scale IT projects and programmes within NHS organisations
• Experience of managing organisational change projects/programmes
• Previous NHS Experience

Skills

Essential

• Extensive IT skills
• Demonstrates personal and professional credibility Proven leader

Other

Essential

• Ability to drive to various hospitals by own car/assisted driver
• Demonstrates personal and professional credibility Proven leader
• Work collaboratively with both IM&T and non-IM&T colleagues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to attached job description and person specification for detailed job description and main responsibilities.