Job description

Job responsibilities

Clinical practice

• Support Senior Partner with Safeguarding queries and development for the Practice.
• Lead for Nurse led QOF

o Providing status reports at PHC meetings

o Planning and executing an annual strategy delivered on a monthly basis for the purposes of achieving 100% nurse led QOF indicators

o Supporting the Data Officer to ensure timely achievement of QOF targets

• Management of Chronic Disease: Diagnosis, monitoring and development of individual management plans; agreeing these as appropriate with the patient and other health professionals, with home visiting access if required.
• Management of Chronic Disease: Diagnosis, monitoring and development of individual management plans; agreeing these as appropriate with the patient and other health professionals, with home visiting access if required.
• Assess, plan, develop, implement and evaluate treatment programmes that promote health and well-being including asthma, COPD, diabetes, coronary heart disease/hypertension and cerebral vascular disease
• Supporting colleagues in a unified delivery of CD services
• Proactively identify, diagnose and manage treatment plans for patients at risk of developing a long-term condition

• Work with patients in order to support adherence to prescribed treatments
• Work with other health care professionals to diagnose, monitor, manage and treat diabetes, coronary heart disease/hypertension and cerebral vascular disease, including using non-drug-based treatment methods, in line with national and local policies and practice needs
• Review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence based practice and national and practice protocols
• Prescribe products to meet the needs of patients within the Practice population
• Work with patients in order to support adherence to prescribed treatments
• Provide information and advice on prescribed or over-the-counter medication on medication regimes, side-effects and interactions
• Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care
• Support patients to adopt health promotion strategies that promote them to live healthily, and apply principles of self-care
• Support and manage health needs of women presenting for family planning/ genealogical purposes and cervical cytology consultations
• Implement and participate in vaccination and immunisation programmes for both adults and children as required
• Advise, support and administer vaccinations where appropriate for patients travelling abroad
• Promote and deliver evidence-based care for patients presenting with aural conditions
• Meet the needs of patients presenting for wound care

Communication

• The post-holder should recognise the importance of effective communication within the team and will strive to:
• Maintain effective communication with individuals and groups within the practice environment and with external stakeholders
• Recognise peoples needs for alternative methods of communication and respond accordingly
• Demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment
• Communicate with and support patients who are receiving bad news
• Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating
• Anticipate barriers to communication and take action to improve communication
• Estimate and maintain effective communication within the practice environment and with external stakeholders
• Act as an advocate when representing patients and colleagues
• Participate in practice team meetings; nurse team meetings, PHC meetings, All Staff meetings and CCG PLT sessions.
• Ensure awareness of sources of support and guidance (e.g. PALS) and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate

Delivering a quality service

• Work closely with partners and managers to ensure the practice meets quality indicators and targets (including the Quality and Outcomes Framework and contract monitoring measures)
• Recognise and work within own competence and professional code of conduct as regulated by the NMC
• Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures
• Prioritise, organise and manage own workload in a manner that maintains and promotes quality
• Deliver care as an individual and team according to NSF, NICE guidelines and evidence-based care

• Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation
• Participate in the maintenance of quality governance systems and processes across the practice
• Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required
• Collaborate on improving the quality of health care in partnership with other clinical teams, responding to local and national policies and initiatives as appropriate
• Implement and review the application of evidence-based practice in nursing
• Evaluate patients response to health care provision and the effectiveness of care
• Support and participate in shared learning across the practice and wider organisation
• Participate in the management and review of patient complaints, and identify learning from clinical incidents and near-miss events using a structured framework (e.g. root-cause analysis)
• Assess the impact of policy implementation on care delivery
• Participate in the performance monitoring review of the team, providing feedback as appropriate
• Understand and apply legal policy that supports the identification of vulnerable and abused children and adults, being aware of statutory child/vulnerable adult health procedure and local guidance
• Work within policies regarding family violence, vulnerable adults, substance abuse and addictive behaviour, and refer as appropriate

Personal and professional development

• In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that NMC professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

1. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
2. Taking responsibility for own development, learning and performance including participating in clinical supervision and acting as a positive role model and demonstrating skills and activities to others who are undertaking similar work.
3. Assisting the Lead Nurse
4. Support the development of others in CDM in order to maximise staff potential
5. Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice
6. Participate in CPD opportunities to ensure that up-to-date evidence based knowledge and competence in aspects of the role is maintained.
7. Participate in clinical supervision.

Team working

• Understand own role and scope in the practice and identify how this may develop over time
• Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working
• Delegate clearly and appropriately, adopting the principles of safe practice and assessing competence
• Ensure clear referral mechanisms are in place to meet patient need
• Support and assist the Lead Nurse in ensuring effective time-management strategies are embedded within the culture of the team for CDM and QOF.
• Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team
• Work effectively with others to clearly define values, direction and policies impacting upon care delivery
• Participate in team activities that create opportunities to improve patient care
• Participate in and support local projects as agreed with the practice management team
• Management of risk
• Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients
• Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines, reporting any concerns to Health & Safety Manager (Alice de Pierpont)
• Ensure the safe storage, rotation and disposal of vaccines and drugs. Oversee the monitoring, stock control and documentation of controlled drug usage according to legal requirements if required.
• Support members of the nursing team to undertake mandatory and statutory training requirements
• Lead and hold responsibility for infection-control measures within the practice according to local and national guidelines
• Support the Lead Nurse with applying policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all
• Apply policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all

• Participate in the local implementation strategies that are aligned to the values and culture of general practice

Please see attached job description for more information.

Person Specification

Skills and Abilities

Essential

• Effective communication with different groups of individuals
• Good prioritisation skills
• Good team working skills

Experience

Essential

• Experience of QOF
• Experience and knowledge of NSF and NICE guidelines

Qualifications

Essential

• NMC Registration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mid Sussex Health Care

Address

The Health Centre

Trinity Road

Hurstpierpoint

West Sussex

BN6 9UQ

United Kingdom

Employer's website

https://www.midsussexhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Administration Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Administration Manager is responsible for:

• Supporting the Practice Business Partner in the day-to-day operations of the practice, ensuring non-clinical staff achieve their primary responsibilities
• Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times
• Implementing systems to ensure compliance with CQC regulations and standards
• Working closely with the Persons Services Team in relation to recruitment including onboarding (see appendix 1)
• Ensure that the general offices and front reception desks across all three sites are staffed adequately with trained and competent medical receptionists, secretaries and GP assistants to ensure we promote an efficient and professional service to patients and colleagues
• Organise the work rotas and holiday charts for non-clinical staff for the whole organisation to facilitate the above.
• Implementing and embedding an effective staff appraisal process
• Implementing and embedding an effective staff development plan for all non-clinical staff whilst maintaining a robust training record to support and encourage motivation and development of skills in conjunction with the Persons Services Team
• Oversee the administrative systems, ensuring they work efficiently and effectively in line with practice policies, reporting any concerns regarding systems or competencies in staff to the PBP where they might impair the smooth running of the practice
• Ensure smooth transfer of knowledge and skills are maintained through recording of manual procedures and updates to policies
• Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare in conjunction with the Persons Services Team
• Authorisation and monitoring of annual leave and sickness entitlement ( see appendix 4)
• Monthly salary updates with PBP
• Leading your team on the use and management of the clinical system, ensuring IT security and IG compliance at all times working closely with the Operations and Data Managers
• Work closely with Management Team to ensure induction of trainees within the practice
• Actively encouraging and promoting the use of patient online services
• Ensuring the staff implement the practice wide approach to the management of all patient services matters to be completed in a timely manner.
• Supporting the Complaints Manager with investigation and response for verbal and written complaints
• Ensure all staff receive regular training in patient communication, expectation management, and customer service to support a positive patient experience, minimise complaints, and maintain high standards of care and professionalism
• Manage reception staffing for Hub sessions to ensure sufficient cover
• Support the Operations Manager in the organization of yearly Flu clinics
• Manage the smooth running of Gynae and Minor surgery clinics ensuring liaison with the Operations Manager in respect of capacity planning

In addition to the primary responsibilities, the Administration Manager may be requested to:

• Attend Patient Participation Group meetings when required in relation to staff team services
• Where a complaint is made against a member of your team or the service offered by your staff teams, you lead on the investigation and ensure the complaints manager is provided with the relevant information and evidence to support a formal response to the patient and evidence for CQC purposes.
• Identify trends and devise solutions to reduce risk and repeated occurrences of complaints and significant events within the non-clinical roles. Flagging to the PBP and Persons services team concerns regarding repeat offenders.
• Support the practice business partner in the reviewing and updating of practice policies and procedures annually or more frequently if required.
• Support the practice and management team with continuous improvement and change initiatives
• Dealing with facilities issues when required or Duty Manager

Person Specification

Skills

Essential

• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic)
• Excellent leadership skills
• Strategic thinker and negotiator
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Effective time management (planning and organising)
• Ability to network and build relationships
• Proven problem solving and analytical skills
• Ability to implement and embed policy and procedure
• Ability to motivate and train staff

Desirable

• Ability to recognise opportunities to enhance service delivery
• SystmOne user skills

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a solution focused approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident, assertive and resilient
• Ability to drive and deliver change effectively
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills
• Educated to A-level/equivalent or higher with relevant experience
• Leadership and/or management qualification

Desirable

• AMSPAR qualification

Other

Essential

• Flexibility to work outside core office hours
• Disclosure Barring Service (DBS) check
• Maintain confidentiality at all times
• Full UK driving license

Experience

Essential

• Experience of working with the general public
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects

Desirable

• Experience of working in a healthcare setting
• Experience of managing multidisciplinary teams
• NHS/ Primary Care general practice experience
• Relevant health and safety experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mid Sussex Health Care

Address

The Health Centre

Trinity Road

Hurstpierpoint

West Sussex

BN6 9UQ

United Kingdom

Employer's website

https://www.midsussexhealthcare.co.uk/ (Opens in a new tab)