Job description

Job responsibilities

To provide a highly specialist comprehensive specialist assessment (including differential diagnosis), advice and treatment and information regarding clients with communication and/or swallowing disorders, ensuring full client involvement, underpinned by a broad range of specialist knowledge and experience.

To use specialist knowledge to inform sound clinical judgements for case management.

To provide appropriate specialist intervention and evaluate outcomes.

To demonstrate clinical effectiveness by use of evidence based practice and outcome measures, thereby ensuring that practice is continually updated.

To adapt practice to meet individual patients circumstances, including due regard for cultural and linguistic differences.

To be accountable for own professional action and recognise own professional boundaries.

To work within defined departmental and national protocols/policies and professional code of conduct to ensure quality of care.

To demonstrate the ability to reflect on different aspects of patients communication and to identify appropriate strategies to facilitate and enhance communicative effectiveness.

To provide advice to non-specialists, specialists and other professionals within clinical field.

To be a core member of the MDT attending weekly meeting, and contributing to their goal setting

To have a delegated caseload of patients, contributing to their MDT goal setting and planning

To undertake key worker duties

To collect accurate statistical information (using the iCARE patient administration system to record statistics) and record accurate information on the therapy dependency sheets that are used to upload on the UK-ROC database

Utilise rehabilitation and teaching skills to educate the diverse and multicultural population in a range of disease specific therapeutic techniques, principles and guidelines.

Use of outcome measures as required and further develop these in partnership with others to ensure a high quality service is delivered.

Ensure that quality standards relating to Speech Therapy are continually monitored and improved.

To actively identify areas of service innovation and development for the Speech Therapy service and work with the professional lead in developing this.

Take an active role in developing in-service training programmes and the supervision and training of students as appropriate.

To be leading on and producing audit in own area.

To be leading on and producing research in own area.

Keep abreast of evidence based and best practice.

Demonstrate ability to critically evaluate current research and apply it to practice.

Ensure good working knowledge of national and local standards, and monitor quality through participating in clinical audit, research projects and evaluation work as required.

Person Specification

Experience

Essential

• Experience of applying and interpreting standardised assessment to patient group
• Experience of undertaking risk assessment and risk management
• Highly specialist professional/ clinical knowledge acquired through training and practical experience
• Ability to meet the demands of a client group with highly complex needs which requires a high level of concentration and an ability to adapt quickly to a variety of emergency situations
• Able to respond to unpredictable work patterns
• Well-developed concentration and observation skills
• Experience of developing and delivering training Packages
• Experience of working in an integrated health and social care team

Qualifications

Essential

• Recognised Speech Therapy Degree
• Qualification or equivalent
• UK Health & Care Professions Council
• (HCPC) Registration
• MSc qualification or working towards one
• Registered Member of Royal College of Speech and Language Therapists

Desirable

• Member of relevant Clinical Interest Group (HIV or neuro-rehab)

Knowledge & Skills

Essential

• Minimum of 6 years post registration experience which demonstrates the competencies to meet the role
• requirements outlined in the JD
• Evidence of management of highly complex
• cases including complex manual handling issues
• Evidence of recent Continuing
• Professional and Personal Development
• including specialist short courses
• Demonstrates excellent analytical and reflection skills, clinical reasoning, risk assessment and management skills
• Experience of developing and using relevant outcome measures
• Ability to provide clinical leadership to the team relating to their field of expertise
• Able to manage others through change
• Excellent oral and written communication skills with people from a wide variety of backgrounds/ cultures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mildmay Mission Hospital

Address

19 Tabernacle Gardens

London

E2 7DZ

United Kingdom

Employer's website

https://mildmay.org (Opens in a new tab)

Job description

Job responsibilities

To ensure the highest levels of customer care at all times.

To ensure all phone calls are dealt with, in a prompt, efficient and courteous manner.

To greet all visitors and ensure that all visitors follow the procedure i.e. signing in, wearing a visitors badge, etc and waiting to be announced to who they are visiting.

To communicate with the general public, relatives and patients, sometimes dealing with difficult and stressful situations, whilst maintaining tact and confidentiality, at all times.

To manage the smooth and efficient administration of the reception area.

To ensure that all visitors to the wards or departments are correctly challenged and that the visit is announced and agreed with the relevant area before they leave reception.

To be responsible for allocating bleeps to appropriate staff and ensuring bleeps are in working order.

To be responsible for booking patient transport as requested, as outlined in the Transport Policy.

To assist the clinical staff in moving patient within the reception area i.e. by wheelchair.

To assist with the collection of pharmacy/ blood sample/ specimen as requested

To ensure all deliveries are signed for, and are promptly collected from reception and to be alert of security measures at all times.

To be responsible for receiving all stores and good and distributing to all department.

Maintain supplies of appropriate literature in the reception area.

To be responsible and accountable for the safe keeping of all keys to units/departments held in reception out of hours.

To respond in event of emergency alarm such as fire alarm and panic alarm and ensure is re-set.

To participate in the training and development of new bank receptionists, ensuring that they follow guidelines laid down for the reception duties

In the event of failure of the telephone system for the hospital, to be responsible to implement the necessary action plans to ensure that an emergency service is provided, until the fault is rectified.

To be responsible for keeping the reception area to high standard.

To provide an efficient administration and clerical service for the reception area.

To provide word processing and administration for other departments (namely Fundraising and the Senior Management Team) as required

To assist in providing requested information when audits and organisational surveys are taking place.

To receive and sort incoming mail and allocate to appropriate departments

To receive and frank all outgoing post ready for post collection.

To be responsible for the franking machine and liaise with the Post Office for any changes affecting postal rates.

To maintain all relevant directories and filing to enable easy access to information in the reception area.

Maintain all receptions filing in such a way that it enables documents to be filed and retrieved in a prompt and efficient manner.

To be responsible for the booking of the conference/meeting rooms/boardrooms.

Ensure hospital premises are safe by carrying out Site patrols, CCTV monitoring, alarm monitoring and car park management.

Complete daily reports of accidents or incidents and ensure the necessary action is taken.

Assist in preventing acts of violence, crime or disorder.

Person Specification

Experience

Essential

• Experience within a customer service setting
• Call centre / Reception experience
• Experience within an NHS administrative environment

Skills and Abilities

Essential

• Good verbal and written communication skills
• Computer literate
• Capable of remaining calm & professional in busy situations
• Ability to work as part of a team under supervision
• Attention to detail
• Organised and methodical
• Demonstrates an ability to project a professional attitude/image
• Good level of literacy and numeracy
• Good keyboard skills
• Ability to use own initiative

Qualifications

Essential

• GCSE (or equivalent) or above in English language and Maths
• Knowledge of Microsoft packages
• Customer Service qualification/course completion

Desirable

• SIA License

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mildmay Mission Hospital

Address

19 Tabernacle Gardens

London

E2 7DZ

United Kingdom

Employer's website

https://mildmay.org (Opens in a new tab)