Job summary

About the Role

We are seeking an enthusiastic, proactive and experienced General Practice Manager to lead the day-to-day operations of a busy GP practice in the Cannock, Staffordshire area.

This is an exciting opportunity for a motivated individual with strong leadership, organisational and communication skills who is passionate about delivering high-quality patient care and supporting an effective, patient-focused primary care service.

The successful candidate will work closely with the GP Partners, clinical team and wider practice staff to ensure the smooth and efficient running of the practice, maintaining high standards of patient care, staff wellbeing, financial management and regulatory compliance.

We are looking for someone who can combine strong operational management with a compassionate, practical approach to the challenges facing modern general practice.

Main duties of the job

Key Responsibilities

Practice Operations and Leadership

• Oversee the daily operational management of the practice, ensuring services run efficiently and effectively.
• Provide leadership, guidance and support to the practice team.
• Develop and implement policies, procedures and systems to improve service delivery.
• Support the GP Partners in achieving the practice's strategic and operational objectives.
• Identify opportunities for service improvement, innovation and greater efficiency.

Financial and Business Management

• Oversee practice budgets, expenditure and financial reporting.
• Monitor income streams, contractual payments and practice resources.
• Support business planning, financial forecasting and cost-effective service delivery.
• Identify opportunities to improve financial sustainability.
• Work with the GP Partners on business development and long-term practice planning.

Governance, Compliance and Risk Management

• Ensure the practice meets relevant NHS contractual requirements and regulatory standards.
• Support compliance with Care Quality Commission (CQC) requirements, policies and procedures.
• Oversee practice policies, risk assessments, health and safety, and business continuity planning.
• Ensure appropriate arrangements are in place for information governance, confidentiality and data protection.
• Support clinical governance, audit, significant event reviews and quality assurance activities.

About us

We are a small but busy GP Practice with 3 GP Partners. We have a wide range of staff to include, 5 Care Navigators, 1 Op's Manager, Secretary, Administrator and QOF Administrator. We also have 2 Practice Nurses. We work collaboratively with Cannock North PCN who provide Pharmacists, Mental Health Practitioners, Physiotherapists and Social prescribers.