Job summary

We are looking to recruit an enthusiastic individual to join our well established reception team for 30 - 37 hours per week, working Monday to Friday between the hours of 7:45 and 18:30

You are the first voice patients hear and the first face they see when they visit the surgery.

We pride ourselves on our consistent professional, compassionate and caring attitude towards all patients and visitors to the practice.

Main duties of the job

The Medical Receptionist / Care Navigator role requires excellent communication, triage, prioritisation and organisational skills, along with the ability to manage a wide range of administrative tasks in a busy primary care environment.

You will support patients in accessing the most appropriate service or healthcare professional, respond to day-to-day enquiries, process medication requests, and manage document scanning and workflow tasks. Patient interactions may take place face-to-face, by telephone, or through online systems, so confidence in using a variety of communication and digital platforms is essential.

The role also involves providing administrative and operational support to the wider practice team, helping to ensure the delivery of safe, effective, and patient-centred care.

About us

We are a friendly family practice and have been looking after our local population for over 90 years.

Our clinical team at Newburn Surgery includes six GPs, two Practice Nurses and two Health Care Assistants.

The practice is managed by a Practice Manager and a Deputy Practice Manager

We are a teaching practice training medical students, doctors and nurses.

We are a member of the Newcastle Outer West Primary Care Network.

We use SystmOne as our clinical system.

Details

Date posted

23 October 2026

Pay scheme

Other

Salary

Depending on experience Above minimum wage

Contract

Permanent

Working pattern

Full-time

Reference number

A4389-26-0009

Job locations

4 Newburn Road

Newburn

Newcastle upon Tyne

NE15 8LX

United Kingdom

Job description

Job responsibilities

Provide a professional, friendly and efficient first point of contact for patients and visitors. Assess and direct patient requests to the most appropriate clinician, service, or healthcare professional using agreed protocols. Manage incoming telephone calls, online requests, and face-to-face enquiries. Book, amend, and cancel appointments as required. Support patients in accessing practice and community services. Maintain confidentiality and handle sensitive information appropriately. Process repeat prescription requests in accordance with practice procedures. Scan, code, and accurately file patient correspondence and clinical documentation. Process incoming and outgoing correspondence. Maintain accurate patient records and update demographic information as required. Support workflow management and ensure tasks are completed within agreed timescales. Work collaboratively with clinicians and administrative colleagues to support practice operations. Assist with the smooth day-to-day running of reception and administrative functions. Contribute to continuous improvement initiatives and practice development. Participate in training and development activities as required. Adhere to practice policies, procedures, and NHS guidance.

Job description Job responsibilities Provide a professional, friendly and efficient first point of contact for patients and visitors. Assess and direct patient requests to the most appropriate clinician, service, or healthcare professional using agreed protocols. Manage incoming telephone calls, online requests, and face-to-face enquiries. Book, amend, and cancel appointments as required. Support patients in accessing practice and community services. Maintain confidentiality and handle sensitive information appropriately. Process repeat prescription requests in accordance with practice procedures. Scan, code, and accurately file patient correspondence and clinical documentation. Process incoming and outgoing correspondence. Maintain accurate patient records and update demographic information as required. Support workflow management and ensure tasks are completed within agreed timescales. Work collaboratively with clinicians and administrative colleagues to support practice operations. Assist with the smooth day-to-day running of reception and administrative functions. Contribute to continuous improvement initiatives and practice development. Participate in training and development activities as required. Adhere to practice policies, procedures, and NHS guidance.

Person Specification

Experience

Essential

• Experience of working in a customer service or administrative role.
• Excellent verbal and written communication skills.
• Strong organisational and prioritisation skills.
• Ability to remain calm and professional in a busy environment.
• Good IT skills and confidence using digital systems.
• Ability to work effectively both independently and as part of a team.
• Understanding of confidentiality and data protection requirement.

Desirable

• Experience working within a GP practice, NHS, or healthcare setting.
• Knowledge of using SystmOne software.
• Proficient with Word, Outlook and Excel.

Qualifications

Essential

• GCSE grade A to C in English and Maths

Person Specification Experience Essential Experience of working in a customer service or administrative role. Excellent verbal and written communication skills. Strong organisational and prioritisation skills. Ability to remain calm and professional in a busy environment. Good IT skills and confidence using digital systems. Ability to work effectively both independently and as part of a team. Understanding of confidentiality and data protection requirement. Desirable Experience working within a GP practice, NHS, or healthcare setting. Knowledge of using SystmOne software. Proficient with Word, Outlook and Excel. Qualifications Essential GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Newburn Surgery

Address

4 Newburn Road

Newburn

Newcastle upon Tyne

NE15 8LX

United Kingdom

Employer's website

https://www.newburnsurgery.nhs.uk (Opens in a new tab)

Employer details

Employer name

Newburn Surgery

Address

4 Newburn Road

Newburn

Newcastle upon Tyne

NE15 8LX

United Kingdom

Employer's website

https://www.newburnsurgery.nhs.uk (Opens in a new tab)

Job summary

Due to retirement a position has arisen for one, possibly 2, enthusiastic, motivated salaried GPs to join our well-established, high achieving practice, rated Good by CQC.

Our list size is approximately 6300 patients

Newburn Surgery has been offering excellent patient-centred health care for over 90 years and is ideally located within easy access to Newcastle city centre, as well as the beautiful Northumberland coastline.

We are a forward-thinking GP training and undergraduate teaching practice with consistent excellent patient feedback. We operate from partner-owned premises and a medical suite within the nearby Lemington Centre.

• the post is for 6 - 8 sessions per week
• to start April 2027
• we offer a competitive salary (both experience and qualifications will be considered)
• full indemnity paid
• 6 weeks holiday plus CPD time pro rata
• regular clinical and educational meetings
• we encourage development with courses and any specialist interests you may have.
• we welcome and will fully support newly qualified GPs.
• you will have a highly supportive working environment focusing on your professional and personal well-being.

Main duties of the job

In your role you will provide a variety of duties including:

• face to face consultations
• telephone consultations
• e-consultations
• visiting patients at home
• supervising and supporting students, F2 and GPR training.
• undertaking a share of on-call sessions
• checking and signing prescriptions
• dealing with medication queries and test results
• paperwork including insurance reports and medical correspondence all in a timely manner.

About us

This is an exciting opportunity to join a friendly and dedicated team. A high standard of patient care is our utmost priority together with the work-life balance of our GPs and staff. This is a chance for a like-minded individual to join us in continuing our excellent service.

We have 4 Partners and 2 salaried GPssupported by an experienced and dedicated team of Practice Nurses, Healthcare Assistants (HCAs), and a highly skilled administrative team

We are a longstanding GP and undergraduate training practice and have doctors in training (GPR, FY2), 4th and 5th year medical students.

We are part of the Newcastle Outer West PCN and as such have access to pharmacists, dietician, physiotherapists, practice nurses, HCAs, health and wellbeing coaches, social prescribers and counsellors. The PCN provides excellent links with the voluntary sector and we have link workers for children and young people's mental health, patients with learning disabilities, adult mental health and those with long term conditions.