Job description

Job responsibilities

The following are the core responsibilities of the Practice Manager's Administrator.

There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Maintenance of Practice Management archive system.

Photocopy and scan documents as required.

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately to support the Practice Manager.

Manage Practice Manager diary and provide admin support in preparation for meetings.

Manage the Practice Manager's emails during periods of absence forwarding to appropriate staff member or responding.

Manage all administrative queries as necessary.

Carry out system searches as requested.

Manage NMG Policy database review existing policies and update in conjunction with Practice Manager, senior management and HR.

Issue updates and new policies to all staff when approved and required.

Create and maintain log of Practice subscriptions, insurance policies, service level agreements.

Providing information to Practice Manager in a timely manner.

Manage Locum insurance claims Paternity/maternity/Sick Leave

Maintain a clean, tidy, effective working area at all times.

Support Practice Manager with general administrative tasks requested, including information gathering, to assist where required.

Manage Duty Manager Rota.

Order and distribute staff uniforms as and when required.

Maintain TeamNet introductory emails issued to develop further by regular maintenance, updating staff profiles, adding complaints, SEAs, compliments, and policies and evolve fully into the Practice.

Support with records of Claims submitted and monies received.

Ensure claims submitted by responsible person within deadlines.

Maintenance of Health & Safety risk register in consultation with Practice Manager.

Recording and scheduling annual risk assessments.

Business continuity plan update and maintain information as required.

Prepare spreadsheets for financial analysis as required.

Maintain Workforce Quarterly Return

Assist Practice Manager to ensure timely submission of FP34D.

Minute taking for any management meetings as required.

Support all Senior Management Team members at the request of Practice Manager when required.

Produce spreadsheets as per business need.

Knowledge of systems used by management team to be able to support when required.

Any other duties as required

Person Specification

Experience

Essential

• Experience of administrative duties

Desirable

• Experience of working with the general public
• Experience of working in a health care setting

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Experience with Spreadsheet creation & analysis
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• Systmone skills

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• NVQ/BTEC in Business Administration or other relevant qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Newgate Medical Group

Address

Health Centre

Newgate Street

Worksop

Notts

S80 1HP

United Kingdom

Employer's website

https://www.newgatemedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Reviewing records and accurately producing a summary of the patients medical history.

Processing new patient registrations in line with Practice and NHS guidance.

Managing patient deductions, including electronic transfer of records.

Processing and updating death notifications in a timely manner.

Accurately clinically coding data into the patient record using the clinical system.

Identifying relevant clinical information documented in patient correspondence, coding appropriately and completing any detailed action.

Inputting letters and documents from hospitals and other providers, adding read codes, recalls, blood results and medication changes as appropriate.

Maintaining and processing patient recall systems in accordance with Practice protocols.

Scanning patient-related documentation and attaching scanned documents to the patients healthcare records.

Processing all incoming and outgoing correspondence onto the clinical system in a timely manner using Practice protocols.

Actioning all incoming emails, correspondence and mail appropriately.

Processing solicitor and third-party medical record requests in line with information governance requirements.

Granting and managing patient online access in accordance with current NHS guidance.

Carrying out system searches and data extractions as requested.

Inputting and extracting data to support audits, reports and Practice targets.

Filing and storing records as required.

Photocopying documentation as required.

Answering incoming telephone calls, transferring calls or dealing with the callers request appropriately.

Maintaining effective security of data at all times.

Upholding confidentiality in line with Practice policy.

Maintaining a clean, tidy and effective working area at all times.

Supporting all clinical and administrative staff with general administrative tasks as requested.

Person Specification

Experience

Desirable

• Experience of administrative duties.
• Experience of working in a healthcare setting.

Personal Qualities

Essential

• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Forward thinker.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.

Other Requirements

Essential

• Willingness to work flexible hours when required to meet work demands.
• Disclosure Barring Service (DBS) check.

Qualifications

Essential

• GCSE Mathematics & English (Grade C/4 or above).

Skills

Essential

• Excellent communication skills (written and oral).
• Strong IT skills.
• Clear, polite telephone manner.
• Competent in the use of Office and Outlook.
• Effective time management (planning and organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Ability to follow policies and procedures.

Desirable

• SystmOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Newgate Medical Group

Address

Health Centre

Newgate Street

Worksop

Notts

S80 1HP

United Kingdom

Employer's website

https://www.newgatemedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Reception Lead Coordinator. There may occasionally be a requirement to carry out other tasks dependent upon workload and staffing levels.

• Maintain and monitor the practice appointment system, processing in-person, telephone and electronic appointment requests appropriately
• Answer incoming telephone calls, transferring calls or dealing with requests as appropriate.
• Care navigate, triage and signpost patients to the most appropriate service or clinician.
• Initiate and respond to requests from patients, team members and external agencies.
• Act as a central point of contact for patients, clinicians, multidisciplinary team members and external agencies, ensuring information, messages and enquiries are managed effectively and appropriately.
• Support the smooth day-to-day running of reception operations and provide guidance and support to reception colleagues where required.
• Provide day-to-day leadership, supervision and support to reception staff, ensuring duties are carried out effectively, consistently and in line with organisational standards and procedures.
• Coordinate weekly reception staff rotas, ensuring effective and efficient departmental cover, including reception and clinical template cover where required.
• Undertake the full range of Receptionist duties as required and provide reception cover to support service delivery and business continuity.
• Work closely with HR regarding locum coordination, onboarding, compliance and staffing requirements, ensuring all relevant documentation is submitted in a timely manner.
• Coordinate reception staff onboarding and training, ensuring implementation in line with HR requirements.
• Carry out annual appraisals and 1, 3 and 6 month reviews for reception staff.
• Enter, update and clinically code patient information accurately within SystmOne and healthcare records.
• Process new and temporary patient registrations, repeat and acute prescriptions in line with practice protocols, and manage patient queries including prescription queries.
• Process emails, workflows, tasks and desk tasks in a timely and accurate manner.
• Distribute clinical and non-clinical correspondence to relevant staff members and carry out system searches as requested.
• Support patients with general enquiries, complaints and customer service matters in line with practice procedures.
• Proactively manage and diffuse complaints, concerns and difficult situations at the earliest opportunity, escalating where appropriate in line with practice procedures.
• Develop and maintain effective working relationships with members of the primary healthcare team, secondary care providers, community services and other external agencies to facilitate effective communication and patient care.
• Promote and support equality, diversity and inclusion (ED&I), confidentiality, collaborative working, learning and development, quality improvement and organisational policies and procedures.
• Assist with opening and closing procedures in accordance with practice rotas.
• Maintain clean, tidy and effective reception and waiting room areas, including notice boards and patient information displays.
• Support clinical staff with general administrative duties where required.
• Participate in audits, meetings and training sessions as required.
• Continually assess and evaluate systems and processes, recommending changes and improvements to the management team where appropriate.
• Promote positive patient experience and continuous improvement within the re Ensure reception policies, procedures and protocols are implemented, maintained and kept up to date, ensuring all duties are carried out in line with organisational requirements and best practice.

Person Specification

Other Requirements

Essential

• Flexibility to work outside of core office hours.
• Disclosure Barring Service (DBS) check.
• Covid-19 vaccinated.

Experience

Essential

• Experience of working with the general public.
• Experience of administrative duties.
• Experience of working in General Practice.
• Experience of working in a healthcare setting.

Skills

Essential

• Excellent communication skills (written and oral).
• Strong IT skills.
• Clear, polite telephone manner.
• Competent in the use of Office and Outlook.
• SystmOne user skills.
• Effective time management (planning and organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow policy and procedure.

Qualifications

Essential

• Educated to GCSE level or equivalent.
• GCSE Mathematics and English (C or above).

Desirable

• AMSPAR Receptionist Qualification.
• NVQ Level 2 in Health and Social Care.
• Recognised leadership or management qualification, or equivalent.

Personal Qualities

Essential

• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Forward thinker.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Newgate Medical Group

Address

Health Centre

Newgate Street

Worksop

Notts

S80 1HP

United Kingdom

Employer's website

https://www.newgatemedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a Pharmacy Technician, you will work under the supervision of the Lead Clinical Pharmacist to support the delivery of safe, effective and patient-centred pharmaceutical care across the practice.

Your responsibilities will include:

• Supporting medicines optimisation and prescribing safety initiatives.
• Undertaking medication reviews and medicines reconciliation.
• Managing repeat prescribing processes and responding to medication queries.
• Supporting high-risk medicines monitoring, including Direct Oral Anticoagulant (DOAC) optimisation.
• Completing clinical searches, audits and quality improvement projects.
• Supporting delivery of QOF, Enhanced Services and medicines optimisation initiatives.
• Working collaboratively with GPs, Clinical Pharmacists, Nurses, Community Pharmacies and Secondary Care providers.
• Supporting care home medicines optimisation and transfer of care processes.
• Contributing to service development and continuous improvement across the practice.
• Supporting the education and development of trainee Pharmacy Technicians, Foundation Trainee Pharmacists and other learners where appropriate.

Person Specification

Skills

Essential

• Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face
• Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports
• Good personal organisational skills
• Effective time management
• Demonstrate personal accountability, emotional resilience and work well under pressure

Personal qualities

Essential

• Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct
• Patient-focused with a professional and compassionate approach.
• Reliable, organised and able to manage competing priorities.
• Proactive with a commitment to continuous improvement.
• Able to demonstrate initiative, accountability and sound judgement.
• Committed to maintaining confidentiality and high professional standards.
• Enthusiastic about supporting service development and mentoring colleagues.
• Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance and health and safety

Other

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home

Qualifications

Essential

• Registered Pharmacy Technician with the General Pharmaceutical Council (GPhC).
• Meets the qualification and registration requirements of the GPhC.
• Enrolled in, undertaking or qualified from, an approved training pathway. For example, the Primary Care Pharmacy Educational Pathway (PCPEP) or Medicines Optimisation in Care Homes (MOCH)
• Evidence of continuing professional development (CPD).
• Commitment to ongoing professional development.

Desirable

• Accredited Checking Pharmacy Technician (ACT) qualification.
• Medicines Optimisation in Care Homes (MOCH) qualification.

Experience

Essential

• Experience working as a registered Pharmacy Technician.
• Experience supporting medicines optimisation and medication safety.
• Experience managing repeat prescribing and medicines reconciliation.
• Experience dealing with medication queries from patients and healthcare professionals.
• Experience using clinical IT systems.
• Experience working within a multidisciplinary team.
• Experience undertaking audits or quality improvement activities.
• Experience managing own workload and working autonomously within professional boundaries.

Desirable

• Experience working in General Practice or Primary Care.
• Experience using SystmOne.
• Experience supporting patients prescribed high-risk medicines.
• Experience undertaking Direct Oral Anticoagulant (DOAC) optimisation.
• Experience supporting Quality and Outcomes Framework (QOF) and Enhanced Services.
• Experience working with care homes.
• Experience mentoring trainees or supporting learners.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Newgate Medical Group

Address

Health Centre

Newgate Street

Worksop

Notts

S80 1HP

United Kingdom

Employer's website

https://www.newgatemedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following key responsibilities in delivering health services at Newgate Medical Group.There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Primary responsibilities:

• Provide patient-facing clinical pharmacy services as part of the multidisciplinary team.
• Assess, treat and prescribe within professional competence.
• Carry out structured medication reviews and optimise medicines for patients with long-term conditions and complex needs.
• Support medicines optimisation, antimicrobial stewardship and quality improvement initiatives.
• Promote safe, effective and cost-efficient prescribing.
• Manage repeat prescribing, medication monitoring and high-risk drug recalls.
• Respond to medicines-related queries from patients and healthcare professionals.
• Conduct medication reviews for newly registered patients, care home residents and housebound patients.
• Deliver long-term condition clinics and pharmaceutical consultations.
• Work collaboratively with GPs, community pharmacies, hospitals and wider healthcare teams.
• Lead on medicines management processes and prescribing systems.
• Maintain accurate clinical records and comply with professional, legal and safeguarding requirements.
• Support clinical audit, service improvement and implementation of national guidance (including NICE).
• Supervise the safe storage, handling and disposal of medicines and vaccines.
• Participate in clinical supervision, mandatory training, appraisal and continuing professional development.
• Contribute to enhanced services, public health initiatives and clinical governance.
• Provide leadership, education and support to colleagues on medicines-related matters.
• Undertake other duties appropriate to the role as required.

In addition to the primary responsibilities, the Clinical Pharmacist will:

• Support the delivery of QOF, QIPP, incentive schemes and other quality improvement initiatives.
• Review prescribing formularies, protocols and compliance.
• Improve the quality of medicines data and clinical coding.
• Deliver training, mentoring and medicines-related guidance to colleagues and students.
• Work with hospital and community pharmacy teams to improve medicines safety and continuity of care.
• Provide leadership and support to prescription and dispensary staff.
• Develop and share medicines information through newsletters, bulletins and education.
• Develop and maintain a specialist area of clinical expertise.
• Support digital models of care, including remote consultations and medication reviews.
• Undertake duties appropriate to the role and contribute to the effective delivery of the service.

Person Specification

Qualifications

Essential

• GPhC registered pharmacist.
• To be enrolled in, or has qualified from, an approved 18-month training pathway or equivalent that equips them to be able to practice and prescribe safely and effectively in a primary care setting (for example, the CPPE clinical pharmacist training pathways).
• Hold or be working towards an GPhC independent prescribing qualification.
• Proof of relevant professional and educational qualifications, coupled with details of any training.

Desirable

• Working towards faculty membership of the Royal Pharmaceutical Society
• Medicines management qualification
• Minor ailments certification
• MUR and repeat dispensing certification

Clinical Knowledge and Skills

Essential

• Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face.
• Excellent interpersonal, influencing, negotiation and organisational skills with the ability to constructively challenge the views and practices of managers and clinicians.
• Understanding of safeguarding adults and children.
• Ability to promote best practice regarding all pharmaceutical matters.
• Ability to work within own scope of practice and understanding when to refer to GPs.
• Ability to record accurate clinical notes.

Desirable

• Good clinical system IT knowledge.
• Plan, manage, monitor, advise and review general medicine optimisation issues in core areas for long term conditions.
• Broad knowledge of clinical governance.

Personal Qualities

Essential

• Effective time management (planning and organising).
• Ability to follow legal, ethical and professional policies/local policies/procedures and codes of conduct.
• Ability to use own initiative, discretion, and sensitivity.
• Ability to identify risk and assess/manage risk when working with individuals.
• Demonstrate personal accountability, emotional resilience and work well under pressure.
• Knowledge of IT systems including the ability to use word processing skills, emails and the internet.
• Problem solving and analytical skills.
• Knowledge of and ability to work to key policies and procedures.
• Ability to work as a team member and autonomously.
• Commitment to ongoing professional development.
• Good interpersonal and organisational skills.
• Sensitive and empathetic in distressing situations.
• Clear, polite telephone manner.

Desirable

• Effectively utilise resources.

Experience

Essential

• An appreciation of the nature of general practice and the nature of primary care prescribing, the concepts of rational prescribing and strategies for improving prescribing.
• Minimum of two years working as a pharmacist demonstrated within a practice portfolio.
• An appreciation of the new NHS landscape, including the relationships between individual practices, PCNs and the commissioners.

Desirable

• Experience of managing pharmacy services in primary care.
• In-depth therapeutic and clinical knowledge and understanding of the principles of evidence-based healthcare.
• Understanding of the mentorship process.
• Experience of working autonomously.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Newgate Medical Group

Address

Health Centre

Newgate Street

Worksop

Notts

S80 1HP

United Kingdom

Employer's website

https://www.newgatemedicalgroup.co.uk/ (Opens in a new tab)