Job description

Job responsibilities

Job summary:

Working under the direct supervision of the Lead Practice Nurse and strictly in accordance with specific practice guidelines and protocols, the healthcare assistant (HCA) will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care.

Duties and responsibilities:

New patient health checks

ECG recording

Phlebotomy

Chaperoning duties

Processing and management of laboratory samples requested by GPs/nurses

Vaccine/cold chain storage, monitoring and recording

Equipment and vaccine re-stocking and stock rotation

Clearing and re-stocking consulting rooms

Preparing and maintaining environments and equipment before, during and after patient care interventions, including assisting GPs during the performance of minor operations

Assisting in the assessment and surveillance of patients health and well-being

Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual

Helping to raise awareness of health and well-being and how it can be promoted

Assisting with the collection and collation of data on needs related to health and well-being

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff
• Responsible for hand hygiene across the practice
• Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
• Safe management of sharps procedures including training, use, storage and disposal
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
• Undertaking periodic infection control training (minimum twice annually)
• Routine management of own team / team areas, and maintenance of work space standards
• Waste management including collection, handling, segregation, container management, storage and collection
• Spillage control procedures, management and training
• Decontamination control procedures, management and training, and equipment maintenance
• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate
• Be required to travel between Newport Health Centre Surgery Sites to carry out the duties of the role

Please note: Newport Health Centre reserves the right to amend this Job Description at any time, as reasonably required to meet the Healthcare Needs of our Registered Patients.

Person Specification

Personal Attributes and Qualities

Essential

• Ability to listen, empathise with people and provide person centred support in a non-judgemental way
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Adaptable to change
• Commitment to reducing health inequalities and proactively working to reach people in all communities
• Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
• Able to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders.
• Ability to identify risk and assess/manage risk when working with individuals
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
• Demonstrates personal accountability, emotional resilience and works well under pressure
• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
• High level of written and oral communication skills
• Ability to work flexibly within a team or on own initiative

Desirable

• Full UK Driving license and own transport

Qualifications

Desirable

• NVQ Level 2 in Health and Social Care or equivalent
• Phlebotomy accredited
• Immunisation and Vaccination accredited

Experience

Essential

• Experience of working directly in a healthcare assistant role, adult health and social care, learning support or public health/health improvement (including unpaid work)
• Health and Safety Awareness
• Basic first aid knowledge

Desirable

• Experience working within a GP Practice
• Demonstrates an understanding of Clinical Governance skill
• Basic knowledge about Blood Borne Diseases

Skills & Knowledge

Essential

• Great communication skills
• Customer Service skills/ Patient focussed
• Ability to work as part of a team
• Computer skills
• Organisational skills
• Effective time management skills
• Confident around other Health Professionals
• Great communication skills
• Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Newport Health Centre

Address

22 Carisbrooke High Street

Newport

Isle of Wight

PO30 1NR

United Kingdom

Employer's website

https://newporthealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Lead Nurse will provide professional leadership and oversight of nursing services across both practice sites, working collaboratively to bring teams together and promote a unified approach to patient care. The role will support the sharing of knowledge, skills, and best practice, ensuring consistency in clinical processes, service delivery, and patient experience. Through effective communication, engagement, and leadership, the Lead Nurse will drive collaboration across teams, streamline ways of working, and support the continuous development of an integrated and high-performing nursing service.

To support the scale and scope of this cross-site leadership role, the Lead Nurse will be supported by a Deputy Lead Nurse at each practice site. These deputies will provide day-to-day operational leadership, maintain a visible presence within their respective teams, and support the implementation of agreed standards, processes, and service developments. This structure will ensure effective local oversight whilst enabling the Lead Nurse to focus on leadership, service integration, workforce development, and the continued alignment of nursing services across both sites.

This role will be pivotal to

Provide leadership to the practice nurse team for both Newport Health Centre and Cowes Medical Centre (comprising of practice nurses and HCAs) in collaboration with the general practitioners and wider team to develop an effective, quality driven general practice nurse service.

Promote nursing practice underpinned by the development of evidence-based practice guidelines, for shared delivery of care to our whole practice population.

Ensure clinical effectiveness by monitoring key quality indicators, auditing nursing practice, reviewing patient outcomes, and supporting continuous quality improvement initiatives. Use data and feedback to identify trends, drive service improvements, and ensure nursing services across both sites consistently deliver safe, effective, and high-quality patient care

Role and responsibilities

Clinical practice

• Practice independently in accordance with NMC code of conduct and with reference to practice guidelines, appropriately referring to GPs
• Maintain accurate documentation of care and utilisation of IT
• Ensure continuation of own personal and professional development, facilitated by utilisation of clinical supervision networks.
• Lead and develop the nursing team
• Provide focus for nursing expertise within practice, advising nursing staff, appropriate to level of competence
• Identify training needs of practice nurse team and actively promote life-long learning, including PREP requirements
• Ensure quality annual appraisals are completed
• Share responsibility for ensuring effective inter-practice communication
• Ensure skills of practice nurse team are appropriately and effectively used to deliver care.
• Ensure care is delivered by practice nurse team members with relevant and appropriate skills.
• Ensure that efficient and appropriate stock control is in place.
• Ensure adequate and appropriate practice nurse cover is available within practice.

• Advance clinical nursing practice in the wider nursing team through the development of shared, evidence-based practice guidelines.
• Lead the development and monitoring of key quality markers for practice guidelines, thereby promoting clinical effectiveness.
• Actively participate in educational programmes including medical students and GP registrar, in relation to areas of clinical and practice nursing expertise.
• Co-ordinate and administrate monthly nursing focus meetings for wider nursing team.
• Provide a point of contact for nursing expertise for practice partnership and management.
• Plan, develop, implement and evaluate new health promotion and chronic disease management services.
• Provide professional advice on practice developments, recommending changes to working practices in line with evidence-based knowledge.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff
• Responsible for hand hygiene across the practice
• Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand-cleansing facilities, wipes etc. are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
• Safe management of sharps procedures, including training, use, storage and disposal
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile way, safe and free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
• Undertaking periodic infection control training (minimum twice annually)
• Routine management of own team / team areas, and maintenance of work space standards
• Waste management, including collection, handling, segregation, container management, storage and collection
• Spillage control procedures, management and training
• Decontamination control procedures, management and training, and equipment maintenance

• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, and will

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs

Please review the full Job description and person specification that can be found under 'supporting documents' section.

Person Specification

Skills and Knowledge

Essential

• Evidence of clinical skills and experience in treatment room consultation
• Assess complex health & wellbeing needs and develop, monitor and review care plans to meet specific needs
• Competence in clinical practice associated with the role
• Problem-solving and decision-making skills
• Knowledge/experience of clinical systems (e.g. SystmOne)
• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities
• Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports

Desirable

• Awareness of the NHS Long Term Plan and Transforming Nursing Plan to develop a general practice nursing role for the future.
• Competence in clinical practice associated with the role

Experience

Essential

• Experience of working in a community development context, adult health and social care, learning support or public health/health improvement
• Substantial experience (post-registration) working in a healthcare setting supervising and/or mentoring junior staff
• Evidence of professional/clinical knowledge in area supplemented by specialist clinical and/or managerial training
• Portfolio of CPD with evidence of ability to maintain professional registration
• Experience of working in primary care
• Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity
• Experience of GMS Contract and QOF requirements
• Experience of partnership/collaborative working and of building relationships across a variety of organisations

Qualifications

Essential

• Registered nurse with current NMC registration and active PIN
• Minimum 3 years experience post registration
• Post-registration study in topics allied to general practice (or equivalent experience i.e project or research)
• Chronic disease management qualifications
• Competence to undertake Asthma, COPD and Diabetic clinics / reviews and hold relevant certificates
• Evidence of appropriate knowledge base
• Demonstrate an understanding of audit
• Understanding of health and safety issues
• Basic/advanced certificate of life support

Desirable

• Health care management/leadership qualification
• Undertaken mentorship training

Personal Attributes and Qualities

Essential

• Ability to listen, empathise with people and provide person centred support in a non-judgemental way
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
• Able to communicate effectively, both verbally and in writing, with patients, their families, carers, community groups, partner agencies, workforce and stakeholders.
• Ability to identify risk and assess/manage risk when working with individuals
• Able to work from an asset based approach, building on existing community and personal assets
• Able to provide leadership and finish work tasks
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
• Commitment to collaborative working with all local agencies (including local health networks, voluntary organisations and community groups)
• Demonstrates personal accountability, emotional resilience and works well under pressure
• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
• High level of written and oral communication skills
• Ability to work flexibly and enthusiastically within a team or on own initiative
• Knowledge of, and ability to work to, policies and procedures, including confidentiality, safeguarding, information governance and health and safety

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Newport Health Centre

Address

22 Carisbrooke High Street

Newport

Isle of Wight

PO30 1NR

United Kingdom

Employer's website

https://newporthealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Responsibilities

1. Leadership

Take responsibility for own development, learning and performance including participating in clinical supervision and acting as a positive role model

Promote and work to the Practices Vision and Values

2. Clinical practice

Assess, plan, develop, implement, provide and evaluate treatment programmes including, but not limited to:

Chronic Disease management. To work with the practice leads and where appropriate take a lead in developing and delivering specialist primary care services, such as long term disease management.

Health promotion and well-being plus individual plans for patients with/at risk of a long term condition

Manage and treat long-term conditions, in line with national and local policies and practice needs

Prioritise health problems, intervening appropriately, to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care

Implement and participate in vaccination and immunisation programmes for both adults and children including patients travelling abroad

Meet the needs of patients presenting for opportunistic wound care

Diagnose and treat minor illnesses

3. Delivering a quality service

Recognise and work within own competence and professional code of conduct, to:

Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures

Prioritise, organise and manage own and others workload in a manner that maintains and promotes quality

Deliver care as an individual and team according to NSF, NICE guidelines and evidence-based care, assessing effectiveness of care delivery through peer review, benchmarking and formal evaluation and leading on the maintenance of quality governance systems for the nursing team

Implement and review the application of evidence-based practice in nursing

Plan and manage nursing appointments across the Practice sites, adjust to seasonal need, and oversee the working day over the clinical team, including extended hours/ improved access

Implement and review the application of evidence-based practice in nursing

Evaluate patients response to health care provision and the effectiveness of care

Work within policies regarding family violence, vulnerable children and adults, substance abuse and addictive behaviour, and refer as appropriate

Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures Team Working;

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

4. Communication and Relationships

Demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment

Act as an advocate when representing patients and colleagues

Produce written documents that evidence the contribution of the clinical team to the practice priorities

Provide and receive confidential and complex information from a range of sources, and escalating as required.

To identify and use the most effective means of communication, appropriate to the situation and individuals involved.

To manage own behaviour in a positive manner to maintain effective working relationships

To always behave professionally and uphold the reputation of the Practice

To observe complete confidentiality of all information including awareness and adherence to the legal requirements of the Data Protection Act.

5. Analysis and Judgement

To ensure you are competent and appropriately trained to carry out your areas of responsibility.

Recognise and inform managers of any matters requiring their immediate attention or expedite and progress issues with appropriate lead, as and when necessary, to ensure that deadlines are met.

Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients

Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines

Ensure safe storage, rotation and disposal of vaccines and drugs

Apply infection-control measures within the practice according to local and national guidelines

Participate in the local implementation strategies that are aligned to the values and culture of general practice

6. Planning and Organising

Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team

Expectation to be flexible in undertaking any other duties as deemed appropriate to the role

7. Service and Policy Development

To be aware of relevant Practice related policies/procedures relevant to the post.

Develop clinical standard operating procedures with leads, where required.

8. Personal Development

Take personal responsibility to ensure any mandatory training is undertaken.

Be willing to undertake additional training and development as identified at annual appraisal.

9. Information System use and management

Use relevant IT systems to support role including SystmOne, Team Net, Word, Excel, Access, and other systems where necessary.

10. Freedom to Act and Autonomy

Expected to work on own initiative regarding own allocated work.

The post holder will be required to manage own workload and will be required to adjust priorities as required to meet continually changing service needs.

Work is discussed in regular supervision sessions and the post holder is responsible for deciding which issues need to be referred to Line manager.

To ensure that relationships and own behaviour is managed in line with the practice policies

To always work with due regard for personal safety, adhering to Health & Safety requirements of the service.

11. Equality, Diversity & Inclusion (ED&I)

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

12. Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety.

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy and the practice infection control policy and published procedures.

All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

13. Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

14. Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

15. Security

The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Person Specification

Qualifications

Essential

• Maths and English GCSE or equivalent experience
• Registered nurse with NMC
• Relevant nursing/health degree

Skills

Essential

• Good interpersonal skills with the ability to communicate effectively with a diverse range of people
• Self directed practitioner
• Strong IT skills
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Excellent attention to detail

Desirable

• Clinical skills e.g. cervical cytology, immunisation and vaccination, ear care, wound management, minor illness, contraception

Personal Qualities

Essential

• Planning and organising
• Flexible and cooperative
• Motivated and proactive
• Forward thinker
• High levels of integrity and loyalty
• Resilient
• Ability to work under pressure

Experience

Desirable

• Experience in nurse-led management of long-term conditions
• Experience of working in a GP Practice
• Experience in quality initiatives such as clinical benchmarking
• Knowledge of public health issues and promotion
• Knowledge of clinical governance issues in primary care
• Knowledge of patient group directions and engagement

Other

Essential

• Disclosure Barring Service (DBS) check
• Willingness to travel to other sites
• Flexibility to work outside of core office hours
• Maintains confidentiality at all times
• Full UK driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Newport Health Centre

Address

22 Carisbrooke High Street

Newport

Isle of Wight

PO30 1NR

United Kingdom

Employer's website

https://newporthealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. Delivering a quality service

• Recognise and work within own competence and professional code of conduct, to:
• Contribute to clinical governance activities / clinical audit to ensure continual improvement of service delivery.
• Contribute to complaints responses / reviews, significant event, peer review and other shared learning activities.
• Provide services to the practices patient population to the highest possible standard ie QOF
• Take action if standards are not met (self or others).
• Work to agreed standards, monitor and maintain the standard of care offered.
• Effectively manage own time, workload and resources.
• Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required
• In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate
• Evaluate patients response to health care provision and the effectiveness of care
• Support and participate in shared learning across the practice and wider organisation

2. Communication and Relationships

• Demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment
• Act as an advocate when representing patients and colleagues
• Produce written documents that evidence the contribution of the clinical team to the practice priorities
• Provide and receive confidential and complex information from a range of sources, and escalating as required.
• To identify and use the most effective means of communication, appropriate to the situation and individuals involved.
• To manage own behaviour in a positive manner to maintain effective working relationships
• To always behave professionally and uphold the reputation of the Practice
• To observe complete confidentiality of all information including awareness and adherence to the legal requirements of the Data Protection Act.

3. Analysis and Judgement

• To ensure you are competent and appropriately trained to carry out your areas of responsibility.
• Ensure you undertake mandatory and statutory training requirements
• Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients
• Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines
• Apply infection-control measures within the practice according to local and national guidelines
• Advocate for policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all
• Interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice
• Recognise and inform managers of any matters requiring their immediate attention or expedite and progress issues with appropriate lead, as and when necessary, to ensure that deadlines are met.
• Participate in the local implementation strategies that are aligned to the values and culture of general practice

4. Planning and Organising

• Prioritise own and others workload and ensure effective time-management strategies are embedded within the culture of the team
• Expectation to be flexible in undertaking any other duties as deemed appropriate to the role

5. Service and Policy Development

• To be aware of relevant Practice related policies/procedures relevant to the post.
• Develop clinical standard operating procedures with leads, where required.

6. Personal Development

• Take personal responsibility to ensure any mandatory training is undertaken.
• Be willing to undertake additional training and development as identified at annual appraisal.
• Works in conjunction with senior management, assessing own learning needs and undertaking learning as appropriate.

7. Information System use and management

• Use relevant IT systems to support role including SystmOne, Team Net, Word, Excel, Access, and other systems where necessary.

8. Freedom to Act and Autonomy

• Expected to work on own initiative regarding own allocated work.
• The post holder will be required to manage own workload and will be required to adjust priorities as required to meet continually changing service needs.
• Work is discussed in regular supervision sessions and the post holder is responsible for deciding which issues need to be referred to Line manager.
• To ensure that relationships and own behaviour is managed in line with the practice policies
• To always work with due regard for personal safety, adhering to Health & Safety requirements of the service.

9. Equality, Diversity & Inclusion (ED&I)

• A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
• Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.
• Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

10. Safety, Health, Environment and Fire (SHEF)

• This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety.
• The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy and the practice infection control policy and published procedures.
• All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

11. Confidentiality

• This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

12. Collaborative Working

• All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

13. Security

• The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Person Specification

Qualifications

Essential

• Qualified GP

Experience

Essential

• Experience of delivering patient care in a primary care, urgent or community setting.
• In depth therapeutic and clinical knowledge and understanding of the principles of evidence-based healthcare.
• Experience of multi-disciplinary working.
• Clear understanding of professional responsibility and accountability.
• Knowledge of current clinical evidence based practice.

Skills and Personal Qualities

Essential

• Excellent communication and interpersonal skills including emotional intelligence to in order to deal effectively with complex and sensitive patient information, distressed or aggressive patients, or those with an impaired level of understanding.
• Ability to liaise and communicate effectively with all members of the multi-disciplinary team and other services.
• Ability to perform holistic assessment, critically analyse complex patient information or situations.
• Ability to critically analyse patient information or situations and make clinical judgements and decisions as to the best course of action.
• Strong IT skills.
• Effective time management (Planning & Organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Skilled in clinical history taking.
• Excellent attention to detail.
• Planning and organising.
• Flexible and cooperative.
• Motivated and proactive.
• Forward thinker.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Newport Health Centre

Address

22 Carisbrooke High Street

Newport

Isle of Wight

PO30 1NR

United Kingdom

Employer's website

https://newporthealthcentre.co.uk/ (Opens in a new tab)