Job description

Job responsibilities

Support the HR Manager and Assistant Director of HR and OD to ensure that the Division's objectives are met.

First point of contact for Trust staff and managers for HR advice and guidance on the interpretation and implementation of polices and procedures.

Advise staff and managers on Agenda for Change terms and conditions of service.

Provide managers with guidance in the management of performance issues, advising on solutions and assisting with their implementation.

Provide advice and support to managers on all aspects of employee relations and operation of HR policies and procedures.

Manage both routine and complex sickness absence cases, maintain a robust sickness absence monitoring system and support and advise managers to ensure a supportive and consistent approach is taken to attendance management including attendance at absence management meetings ensuring that the Trusts standards are achieved and maintained.

Provide advice and support to managers on referrals to and information received from occupational health in relation to individuals returning to work reasonable adjustments, reviewing sickness triggers, redeployment, ill health retirement and termination of employment and preparing associated paperwork as necessary whilst being mindful of employment legislation

For a full list of duties, please refer to the attached job description

Person Specification

Qualifications

Essential

• Degree level education or equivalent experience
• Evidence of commitment to Continuing Professional Development

Desirable

• Level 5 Certificate in Human Resource Management

Experience

Essential

• Experience within a HR function providing admin support i.e. Recruitment
• Usage of IT packages including Word & Exce
• Delivery of training to colleagues and customers
• Working in a busy team providing services to a diverse customer base

Desirable

• NHS Experience in HR
• Working with Trade Unions

Knowledge

Essential

• HR Policies and Procedures
• Working knowledge and understanding of employment legislation, equal opportunities and best practice

Desirable

• Knowledge of working in HR in the NHS
• Working knowledge of NHS terms and conditions
• HR information systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Liverpool University Hospitals

Longmoor Lane

Liverpool

L9 7AL

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Weekly time table consists of outpatient clinics, operating list, research, MDT meetings, and ward rounds, supporting and training the junior doctors.

The fellows will spend time with all 4 of the foot and ankle consultants, Mr Nick Cullen, Mr Matthew Welck, Mr Shelain Patel and Mr Karan Malhotra

Person Specification

Trust Values:

Essential

• Understands and committed to Trust values: Patients first always Excellence in all we do Trust, honesty and respect for each other Equality for all

Education, qualification and training

Essential

• Applicants must have completed the FRCS (Trauma and Orth) or equivalent and will be expected to be post CCT and demonstrate a track record of research and audit experience
• 1 year experience in foot and ankle surgery at SpR level. Already developed an interest in foot and ankle surgery.

Desirable

• Post CCT
• Experience of research in foot and ankle surgery
• Experience of MDT working

Clinical Care (knowledge and skills)

Essential

• Experience in foot and ankle surgery at SpR level. Already developed an interest in foot and ankle surgery.

Desirable

• Research with higher degree ideally in relevant specialty Experience of MDT working

Maintaining clinical competence

Essential

• Evidence of good written and verbal communication skills
• An understanding of the major risk factors for foot and ankle surgery at a population level and at the level of the individual

Desirable

• Ability and enthusiasm to teach medical undergraduates and Allied Health Professionals.

Organisation and planning

Essential

• Clarity of career aims, in particular reasons for choosing fellowship post
• Evidence of being a good team member Active interest in research and audit

Desirable

• Leadership qualities Commitment and interest in research Recognition of the importance of research in the field of scoliosis development and treatment.

Communication and working relationships

Essential

• Good communication skills
• Able to build good working relationships
• Clarity of career aims, in particular reasons for choosing fellowship post in foot and ankle surgery
• Evidence of being a good team member

Desirable

• Considerate

Personal attributes and experience

Essential

• Attention to detail

Desirable

• Able to work Autonomously

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Royal National Orthopaedic Hospital NHS Trust

Address

Royal National Orthopaedic Hospital NHS Trust

Royal National Orthopaedic Hospital Trust Brockley Hill

Stanmore

HA7 4LP

United Kingdom

Employer's website

https://www.rnoh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and /or Knowledge

Essential

• NVQ Level 3 or equivalent knowledge in health care.
• Proven further education in IT. Knowledge of various software packages
• Awareness of Research Governance and legislative framework for conducting clinical research studies, including Good Clinical Practice.

Desirable

• Graduate in health related qualification.

Experience

Essential

• Previous experience in research/hospital/NHS environment.

Desirable

• Evidence of multi-professional team working

Values

Essential

• Understanding of the need for confidentiality and the importance of data protection

Desirable

• Ability to speak Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Ysbyty Glan Clwyd

Sarn Lane

Bodelwyddan

LL18 5UJ

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Job description

Job responsibilities

• Processing and managing clinical referrals in accordance with practice procedures.
• Using SystmOne (S1) confidently to manage patient records, referrals, tasks and clinical correspondence.
• Undertaking accurate audio typing of clinical letters, reports and other medical correspondence.
• Preparing and processing hospital and specialist referrals, ensuring all relevant information and documentation is included.
• Monitoring referrals and following up outstanding actions where required.
• Managing incoming and outgoing correspondence.
• Liaising with GPs, clinicians, hospitals, community services and other healthcare professionals.
• Maintaining accurate and up-to-date patient records.
• Ensuring all work is completed in accordance with confidentiality, information governance and practice policies.
• Providing general administrative and secretarial support to the clinical team as required.

Person Specification

Qualifications

Essential

• Previous experience working as a Medical Secretary.
• Excellent knowledge of the referral process, including NHS e-Referral Service procedures.
• Proven experience using SystmOne (S1).
• Strong audio-typing skills with excellent accuracy and attention to detail.
• Excellent written and verbal communication skills.
• A good understanding of medical terminology.
• The ability to prioritise workload and work effectively under pressure.
• A high level of confidentiality and professionalism.
• Good IT and administrative skills.
• The ability to work independently while also being an effective member of a multidisciplinary team.

Desirable

• Previous experience within primary care.
• Knowledge of NHS referral pathways and local services.
• Experience dealing with hospital correspondence and clinical documentation.
• Knowledge of GP practice systems and procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Woodlands Medical Practice

Address

Bluebell Wood Way

Sutton-in-Ashfield

Nottinghamshire

NG17 1JW

United Kingdom

Employer's website

https://woodlandsmedicalpractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

The post-holder will manage a patient based caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients. As a member of the team and one of the employers they will be expected to set an example to others, assist in education and training and to play a full role in target achievement and service development.

Clinical Responsibilities:

• The GP will make themselves available to undertake a variety of duties including surgery consultations, telephone consultations, visiting patients at home and in nursing homes, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence as required.
• Make professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.
• Screen patients for disease risk factors and early signs of illness.
• Cover all the clinical management of the patients in surgery as appropriate including initiating investigations, reviewing results, making referrals to secondary care or to other providers as appropriate in line with the practice timeline guidelines.
• Develop care and treatment plans in consultation with patients and in line with current Practice disease management protocols as well wider guidance such as that from NICE.
• Ensure appropriate follow up of patients.
• Record clear and contemporaneous computerised consultation notes to agreed standards.
• Collect data for audit purposes.
• Compile and issue computer-generated acute and repeat prescriptions avoiding hand-written prescriptions.
• Prescribe generically whenever appropriately and in accordance with the Practice prescribing formulary, NICE guidance and Good Prescribing Practice (as defined by British National Formulary guidance).
• Work with and support other members of the primary health care team in delivering high quality primary care.
• Promote the application of standards and codes of Practice set by the Royal College of General Practice, General Medical Council, Department of Health, and local CCG.
• Play a role in the practice achieving agreed QOF and other key performance indicator targets.
• Take responsibility for targets and services allocated, e.g. a QOF area or an Enhanced Service.

Other Responsibilities within the Organisation:

• Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety.
• Commitment and contribution to achievement of the highest possible quality standards such as the QOF and other targets.
• A commitment to life-long learning and audit to ensure evidence-based best practice.
• Contribute to evaluation/audit and clinical standard setting within the organisation.
• Attendance at regular in-house governance and educational meetings and training as well as events at other agencies as appropriate.
• Assist with the training of other staff members and also with the education of doctors and nurses in training as appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• As a GP you will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The GP will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Identify the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Make effective use of training to update knowledge and skills.
• Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Report potential risks identified.

Equality and Diversity:

The GP will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The GP will maintain continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for appraisal and revalidation are met. This may include training needed for areas of Practice Development.

Quality:

The GP will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication:

The GP will recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.

Person Specification

Skills

Essential

• Excellent communication skills (written and oral).
• Strong IT skills.
• Clear, polite telephone manner.
• Competent in the use of Office and Outlook.
• EMIS/Systmone/Vision user skills.
• Effective time management (planning and organising).
• Ability to work as a team member and autonomously.
• Excellent interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow clinical policy and procedure.
• Experience with audit and able to lead audit programmes.
• Experience with clinical risk management.

Personal Qualities

Essential

• Polite and confident.
• Flexible and cooperative.
• Motivated, forward thinker.
• Problem solver with the ability to process information accurately and effectively, interpreting data as required.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure/in stressful situations.
• Effectively able to communicate and understand the needs of the patient.
• Commitment to ongoing professional development.
• Effectively utilise resources.
• Punctual and committed to supporting the team effort.

Clinical Knowledge & Skills

Essential

• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP.

Experience

Essential

• Experience of working in a primary care environment.
• Experience of continued professional development.

Desirable

• Experience of QOF and clinical audit.
• Experience of medicines management.
• General understanding of the primary care contract.

Eligibility

Essential

• Full GMC registration.
• National Performers List registration (England), noting that confirmation on this list is adequate for DBS confirmation.
• Primary Medical Services Performers Lists (Scotland).
• All Wales Medical Performers List and All Wales Locum Register (Wales).
• Northern Ireland Primary Medical Performers List (PMPL) (Northern Ireland).
• Appropriate defence indemnity (MPS/MDU).
• Evidence of current validation.
• Evidence of last appraisal.
• Eligibility to practice in the UK independently.

Qualifications

Essential

• Qualified GP.
• MRCGP.
• Vocational Training Certificate or equivalent JCPTGP.
• General Practitioner (Certificate of Completion of Training CCT).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS North Of England Commissioning Support Unit

Address

Cruddas Park Surgery

178 Westmorland Road

Newcastle upon Tyne

NE4 7JT

United Kingdom

Employer's website

https://www.necsu.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Provide a professional and efficient reception service to a range of imaging modalities within the Radiology department.

To greet and reassure patients on arrival and give them clear instructions ensuring a patient centred service is maintained at all times.

Supporting clinical colleagues in organising the daily running of the Radiology department and maintaining patient flow through the department, whilst keeping patients informed of any delays.

To liaise with clinical staff to ensure smooth running of clinics and to develop good working practices and relationships with the team.

To provide advice and information to patients regarding their appointments, clinic arrangements etc, resolve queries from patients and relatives in relation to these areas and reassure nervous patients.

Maintain high levels of accuracy and concentration, with frequent interruptions. High levels of concentration required when updating patient records, attending patient on the system, handling notes, filing, accessing patient details, answering queries and processing other data.

Have in depth knowledge of various trust systems.

Register new patients and add referrals on request if required.

To arrive patients and check patient demographics with accuracy, changing details where required.

To go through the MRI questionnaire with MRI patients on arrival and raise any concerns to clinical staff.

To complete the relevant paperwork, once status has been established. For example, private patients need to sign (once completed by staff) an agreement and determination of charges form and take credit or debit card payments.

To assist with any queries that private patients may have with regard to the cost of imaging, billing and funding.

To provide support and cover to the Private Patient Administrator as and when required.

Deal with patient queries face to face and on the telephone which can sometimes be challenging in nature. Occasional exposure to emotional circumstances.

Keep up to date with relevant policies including safeguarding and understand escalation processes.

Complete any other administrative duties as deemed necessary.

Occasionally booking or cancelling short notice appointments as required and communicating these short notice changes to patients via the telephone.

To input radiology examination details, as requested, onto the radiology management system CRIS.

To pass on queries to colleagues within the team ensuring that patients are communicated with in an effective manner.

Ensure that outcomes of radiology procedures are recorded appropriately on PAS ensuring the correct appointments have been booked.

To organise transport, interpreters or anything else necessary to facilitate appointments as required within Trust guidelines for patients appointment at the hospital.

To deal with daily queries arising, either in person or over the telephone, from patients, other departments and members of staff, other hospital departments and GP practices. Directing any queries, that cannot be solved, to the relevant personnel.

Have an understanding of the transport arrangements for each geographical area and notify them that a patient is ready to collect. Keep patients informed and escalate any issues to the relevant senior manager.

To contact patients in accordance with DNA protocols, rebooking appointments where appropriate and informing colleagues within the Radiology Booking team.

To understand own level of development and accountability in relation to team structure.

Identify own learning needs from practice and plan personal development with assistance of manager following appraisal.

Attend all mandatory training sessions and other training as appropriate, as well as completing any staff surveys or supporting with audits.

Complete all mandatory and statutory training as requested by the Line Manager.

Receptionists will support new starters and demonstrate tasks.

Occasionally required to take private patients payments and make refunds.

Working flexibly across the team, covering all Reception areas across the department to ensure the work of colleagues is covered during peak periods or absence/annual leave.

Work on a computer for most of the working day. Light physical effort using keyboard for long periods and occasional sorting, filing notes.

Exposure to unpleasant conditions is rare. Use VDU equipment is continuous.

Person Specification

Experience

Essential

• Experience in an office/reception environment
• Good communication/interpersonal skills
• Ability to sort into numerical and alphabetical order

Desirable

• Previous experience in an NHS environment
• Experience in workload management

Qualifications

Essential

• GCSE Maths & English (or equivalent)

Knowledge

Essential

• Knowledge of using computer systems

Desirable

• Knowledge of booking appointments

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Address

Robert Jones & Agnes Hunt Orthopaedic Hospital

Gobowen

Oswestry

SY10 7AG

United Kingdom

Employer's website

https://www.rjah.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will collect and present data to evaluate and demonstrate effectiveness and value of this new service. They will also assist with the collation and review of the pre-existing patient feedback survey for NSSP. There are opportunities to assist with service development including the setting up of weekly clinics. The NSSP service intends to align the NSSP pathway alongside other cancer pathways such as the Neuro Endocrine Tumour diagnostic pathway.

The NSSP CNS will work alongside the NSSP team working closely with the NSSP Patient Navigator and two part time GPs.

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

Person Specification

Qualifications and Training

Essential

• Current NMC Registration
• 1st Degree In nursing or health related subject, willing to undertake/ working towards

Desirable

• Qualification in Teaching and Assessing

Skills and Abilities

Essential

• Organisation and management skills
• Teaching
• Ability to work effectively under pressure
• Ability to problem solve
• Flexibility, adaptability to meet needs of a changing service
• Ability to work alone or as part of a team
• Ability to cope with emotional issues presented in the course of work, and to support others
• Knowledge of national and local specialty specific issues
• IT skills including use of email and Microsoft office packages
• Act as a role model and as a mentor/assessor
• Innovative and participates with practice and policy change
• Awareness of professional responsibilities to self and others
• Commitment to the development and provision of high quality nursing care
• Excellent interpersonal and communication skills
• Awareness of current national changes in nursing / NHS

Knowledge and Experience

Essential

• Appropriate post registration experience in nursing, speciality
• Appropriate proven leadership and management experience
• Relevant post registration experience in triaging and assessing patients either face to face or over the telephone
• Experience as preceptor / mentor

Desirable

• Experience of undertaking research or audit projects
• Evidence of commitment to research based practice or evidence of project work undertaken
• Experience of supporting patients when diagnosed with cancer either in diagnostic workup or supporting when cancer diagnosed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Bristol Haematology and Oncology Centre

Horfield Road

Bristol

BS2 8ED

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will manage an allocated portfolio of contracts and projects, supporting contract negotiation, performance monitoring, service evaluation and service redesign across Hartlepool, Stockton-on-Tees, Darlington, Middlesbrough and Redcar and Cleveland.

Person Specification

Qualifications

Essential

• Word processing and Excel qualifications (intermediate level), or equivalent experience.
• Further training / post-graduate or significant experience in project management, financial management or supporting change management processes
• Previous experience in similar role in public sector
• Educated to degree level or equivalent

Communication and Relationship Skills

Essential

• Evidence of success in efficient and effective project and programme management

Planning and Organisational Skills

Desirable

• Previous experience in project management and planning

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North East & North Cumbria ICB

Address

North Ormesby Health Village

11 Trinity Mews

Middlesbrough

TS3 6AL

United Kingdom

Employer's website

https://northeastnorthcumbria.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person Specification

Qualifications

Essential

• oRelevant clinical health/care qualification for your profession, for example MBBS or equivalent
• oPhD, MD(Res), or equivalent
• oFormal training in research
• oCertificate of completion of specialist training or equivalent

Desirable

• oFormal management training

Experience

Essential

• oRelevant experience in clinical research governance and management
• oTrack record in delivering clinical research to the highest standards and to current regulatory requirements
• oPublishing experience in peer review and professional journals
• oExperience in leading and managing a diverse workforce team
• oExperience of delivering Clinical Trials of Investigational Medicinal Products
• oExperience of working with sponsors of commercial clinical trials
• oExperience of working with and developing partnership working collaborations with a range of external research funders

Desirable

• oExperience in patient safety
• oInvolvement in team building, mentoring and people management activities
• oRelevant experience as a paediatric clinician, with experience of children's research

Knowledge

Essential

• oKnowledge of the current regulatory framework for clinical research and of the organisations responsible in the UK for delivering this.
• oKnowledge of research ethics and the local and national organisations that deliver this
• oKnowledge of public and patient involvement in research
• oThorough understanding of the research environment in both academic and NHS institutions and the scope and nature of the type of research undertaken in these environments

Desirable

• Knowledge of mechanisms employed to maintain a high quality clinical care environment.

Skills

Essential

• oExcellent interpersonal, oral and written communication skills
• oAbility to prioritise tasks
• oAbility to work to formaldeadlines and under pressure effectively
• oEvidence of high levels diplomatic, innovation and problem solving skills
• oAbility to articulate arguments, and to respond onstructively to debate and criticism
• oAbility to motivate others
• oAbility to work towards consensus when appropriate and to maintain a management line where required
• oHigh level of clinical research skills

Other

Essential

• oEnthusiasm to meet the challenges of the role and motivation to succeed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Barts Health NHS Trust

Address

Royal London Hospital

Whitechapel Rd

London

E1 1FR

United Kingdom

Employer's website

https://www.bartshealth.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment

Barts Heart Centre at St Bartholomews Hospital opened in early 2015. The service allows us to bring together our existing unique experience and research activity. We are now able to increase our understanding of and ability to address the root causes of cardiovascular diseases by growing the number of patients who get the chance to take part in clinical trials and research.

Person Specification

Qualifications & Education

Desirable

• Educated to degree level
• Accredited Project Management Qualifications or equivalent

Knowledge & Experience

Essential

• Experience of working at an executive assistant level within an appropriate environment.
• Experience of working with Windows packages including Microsoft Office to produce reports, letters, presentations and spreadsheets
• Experience with, and a creative approach to, problem solving and responding flexibly to planning and change.
• Experience of managing and developing a significant team or number of teams or a significant project or number of projects
• Understanding of HR legislation, regulations and national codes of practice and the implications of non-compliance.
• Experience of working with colleagues from a broad range of professional backgrounds effectively
• Excellent minute-taking skills; experience of writing minutes for external publication.
• Excellent skills use of electronic diaries/email systems

Desirable

• Project Management experience.
• Experience of developing innovative solutions and contributing to planning.
• Experience of working with and influencing senior management.

Skills & Abilities

Essential

• Excellent written and oral communication skills, including internal and external report writing.
• Excellent IT skills and knowledge of MS Teams
• High-level interpersonal skills including motivational negotiating, influencing and relationship building and ability to work creatively with diverse teams.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Barts Health NHS Trust

Address

St Bartholomew's Hospital

West Smithfield

London

EC1A 7BE

United Kingdom

Employer's website

https://www.bartshealth.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

This post is not open to trainees. The successful candidate must have completed the Diploma in Health and Social Care Level 2 or equivalent. Candidates must also have Literacy and Numeracy level 2 or equivalent and must complete the Trust Healthcare Assistant competencies within their probationary period (first 6 months in role).

Please refer to the job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Due to the nature of the role it is essential that applicants are able to travel independently across the locality and have access to a suitable vehicle for business purposes. If necessary, adjustments can be considered in accordance with the Equality Act 2010.

This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.

Person Specification

Qualifications

Essential

• Diploma in Health and Social Care level 2 or equivalent
• Care Certificate
• Key skills in Literacy and Numeracy level 2
• Successful completion of Trust's full HCA Framework within 6-month probationary period

Experience

Essential

• Previous experience as a Band 2/3 HCA or equivalent in a care environment

Desirable

• Previous experience of working with people with mental/social health needs or learning disabilities.

Skills

Essential

• Effective verbal and written communication skills
• Competency in record keeping
• Time management and ability to prioritise effectively

Desirable

• Competency in venepuncture
• Competency in ECGs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Tees Esk and Wear Valleys NHS Foundation Trust

Address

Inglewood

Lanchester Road Hospital

Durham

DH1 5RD

United Kingdom

Employer's website

https://www.tewv.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

I am welcoming any interested candidate to contact me for discussion using either email or telephone if I am on annual leave my out of office will be on with the alternative contact

This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.

Person Specification

Qualifications

Essential

• Current professional registration with appropriate body in healthcare or social work or relevant professional clinical qualification (ie PWP/CWP in IAPT/Getting Help services)
• Be Educated to Master's level in leadership or a subject area relevant to the area of practice OR
• Have equivalent clinical experience to that of masters level such as working as a band 6 (or above) in relevant clinical area with significant experience - which also includes significant experience of managing people (see below under experience), together with evidence of CPD
• Be trained in Clinical Supervision and Providing Clinical Supervision
• Be a Recognised Practice Assessor/Practice Supervisor

Experience

Essential

• Significant experience of managing people
• Significant experience of working with patients with complex needs in the specialist field
• Significant experience working with patients who display risk behaviours
• Working collaboratively with others (external partners, staff service users and their families/carers)
• Evidence of delivering supervision
• Working knowledge of the legal framework and statutory obligations under the Mental Health Act, Mental Capacity Act and other relevant legislation
• Detailed understanding of Safeguarding and its application in practice
• Risk assessment and management and its application in practice
• Working knowledge of clinical medicines management
• Developing, maintaining and auditing standards of practice
• Evidence of training in Quality Improvement methodology or coaching, and/or using
• Inter-agency and partnership working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Tees Esk and Wear Valleys NHS Foundation Trust

Address

The Orchards

Princess Road

Ripon

HG4 1HZ

United Kingdom

Employer's website

https://www.tewv.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

This role may be eligible for sponsorship under the UK Visas & Immigration (UKVI) Skilled Worker route. However, sponsorship can only be provided where applicants meet the specific requirements, therefore, we recommend that you assess your eligibility before applying for this position. Visit https://www.gov.uk/skilled-worker-visa

This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.

Person Specification

Qualifications

Essential

• Current professional registration with Nursing & Midwifery Council RNMH or RNLD
• To be recognised practice assessor / mentor or work towards in an agreed timescale
• Evidence of Continuing Professional Development
• Trained Clinical Supervisor or work towards in an agreed timescale

Experience

Essential

• Working with people with mental ill health / learning disabilities
• Working in a person centred therapeutic organisation
• Working collaboratively with service users and their families/carers
• Working in a multi-disciplinary team
• Working in partnership with other agencies

Knowledge

Essential

• Evidence based knowledge of best practice in caring for patients in the designated field.
• Understanding of relevant legislation (e.g. Mental Health Act, Mental Capacity Act)
• Understanding of Safeguarding and its application in practice
• Clinical Risk Assessment and Management and its application in practice
• Clinical Governance and its application in practice
• Confident working knowledge of clinical medicines management, including administration of injections

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Tees Esk and Wear Valleys NHS Foundation Trust

Address

West Park Hopsital

Darlington

DL2 2TS

United Kingdom

Employer's website

https://www.tewv.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Secure Inpatient Service provides a specialist service for adults with a mental health disorder, learning disability or autism. The service provides individualised, comprehensive packages of care within Medium and Low Secure inpatient settings.

We continuously strive to make a difference to the lives of our service users and carers. We take pride in ensuring care and security is delivered in a psychologically informed and compassionate way, working collaboratively with our service users and carers to create and sustain a positive and healthy psychosocial environment.

As a service we pride ourselves in supporting and promoting staff health and wellbeing and have developed and published specific guidance for all staff to support this aim as a priority.

We offer an environment where you can develop and enhance your creative skills and hobbies by supporting others within their recovery journey.

We offer a variety of training courses and induction programmes for all staff, and welcome forward thinking initiatives to aid patients recovery.

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Additional informal enquiries: Sarah Robinson, Recovery, Education and Activity Manager [email protected] 07920138826 9-5 working hours.

This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.

Person Specification

Qualifications

Essential

• Relevant NVQ Level 3 in Care
• OR Appropriate AVCE in Health & Social Care
• OR Willingness to undertake within agreed timescale
• Numeracy, Literacy and ITQ level 2 (or equivalent)

Desirable

• Qualification in education or lifelong learning
• OR Qualification in LLDD (Learner with Learning Difficulties/Disabilities)

Experience

Essential

• Experience of working in Experience or paid or voluntary work with adults with learning disability and /or Autism spectrum conditions and/or mental health conditions clinical setting
• Experience of organising and running activities of a therapeutic nature

Desirable

• Experience of working in secure setting
• Experience of Recovery College courses and recovery focused events

Knowledge

Essential

• Awareness of the needs and difficulties of service users with mental health conditions and/or learning disabilities.
• Awareness of the needs of individuals from diverse social, ethnic and cultural backgrounds.
• Understanding of Recovery and the CHIME principles
• Understanding of education terminology (within agreed timescale)
• Awareness of health & safety issues (within agreed timescale)

Skills

Essential

• Ability to communicate information (verbal and written) effectively in a manner appropriate to the individual and situation
• Time management and ability to prioritise effectively

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Tees Esk and Wear Valleys NHS Foundation Trust

Address

Roseberry Park Hospital

Marton Road

Middlesbrough

TS4 3AF

United Kingdom

Employer's website

https://www.tewv.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY DUTIES

• To ensure the efficient running of the Access Team in compliance with Caldicott guidance and Data Protection, whilst facilitating the safe, confidential, and secure storage and transmission of personal data in line with Trust Management policies.
• Can plan and organise own workload, and to be operationally responsible for providing the administration of a patient focussed service in a professional and timely manner, ensuring work is prioritised in the face of competing demands by level of importance and urgency, whilst adhering to National and Trust policies and targets relating to Subject Access Requests (Rights of Access) and other Individual Rights.
• Responsible for accurately recording all requests onto the Trust Database system in a timely manner.
• Responsible for ensuring mechanisms are in place to retrieve and copy records.
• Liaise with multi-disciplinary staff and external agencies where the need arises regarding appropriates disclosures and in-line with Trust policies and procedures.
• To have good working relationships with Information Governance and the Trust Legal Team.
• Undertake administrative requirements of the role which include photocopying and general office duties.
• To ensure ID verification and validation of consent to ensure safe release of documentation.
• Ensure all face-to-face, telephone and E-mail are dealt with in a comprehensive, efficient and confidential manner.
• Ensure that all paper records are processed and tracked in accordance with Trust policies and procedures.
• To keep up to date with new developments and service changes in relation to Clinical Records, Data Protection and Health Records Management.
• Undertake annual Information Governance training and additional if required by the Data Security and Protection Toolkit.
• Compliance with the Data Protection Act 2018 and Information Governance.
• Compliance with the Deceased Access to Health Records Act.
• Liaise with applicants prior to preparing their records on receipt of completed Application Form, in terms of what information they require.
• Explain the process to applicants (patients, relatives, external agencies) and support them through it.
• Where required, supervise patient and / or relative applicant as they go through their records and answer questions and concerns raised by the applicant.
• Collaboration with Patient Experience and Complaints Department, Information Governance and any other Department when necessary, in responding to complaint requests etc.
• Would be required to assist with the training of new staff within the boundaries of own skills and knowledge gained by working within the area.
• Liaise with Police and / or Social Services and any other external body.
• Ensure all responses are issued within the Trusts requirement to meet legal timeframes.
• Provide advice to departments across the Trust re Access to information processes.

CLINICAL & PROFESSIONAL RESPONSIBILITIES

• Adhere to relevant Code of Practice of Professional body where relevant.

ADMINISTRATIVE RESPONSIBILITIES

• Full range of office administrative duties.

TEACHING & TRAINING RESPONSIBILITIES

• Participate in the induction of new staff, provide mentoring and to participate in educating others about the role of the Access team.

LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES

• Ability to effectively monitor own and services performance.

Person Specification

Qualifications

Essential

• GCSE grade C in English Language
• NVQ level 3 or equivalent knowledge in relevant field
• Continuing professional development

Desirable

• RSA II or equivalent
• Legal Qualification

Knowledge & Experience

Essential

• Substantial administration experience, including diary management
• Customer Care training
• Good working knowledge of Microsoft Office computer software packages (e.g., Word, Excel, PowerPoint)
• Experience of dealing with informal concerns in real time
• Understanding of Data Protection Act and Access to Health Records

Desirable

• Experience of working in the NHS

Skills

Essential

• Ability to work in a team and as an individual
• Able to use own initiative
• Self-motivation, good time management and problem-solving skills
• Excellent inter-personal skills, with ability to effectively communicate with staff and members of the public from all backgrounds
• Ability to work under pressure to strict deadlines, whilst maintaining a high standard of work
• Strong organisational skills
• Awareness of requirement for patient and staff confidentiality

Other

Essential

• Flexible approach to work
• Ability to travel to various hospital sites by own vehicle / access to assisted driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

St Helens

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Work as part of a team and duties will be delegated by the registered healthcare professional.

Act within the scope of your training and competence, knowing who to ask for help and support if you are not sure.

Work within agreed ways of working, following relevant Trust standards, policies and protocols.

Communicate compassionately and effectively with individuals and their families, carers and health care practitioners using a range of techniques, maintaining confidentiality and using tact, empathy, persuasion and reassurance.

Observe, assess and respond to personal care patients needs appropriately, escalating concerns to nursing staff, as required.

Organises self in general work tasks or when delivering patient care with supervision where needed from Senior Health Care Assistant and/or nursing staff.

As directed, undertake personal care duties and support activities of daily living, e.g. mouth care, personal hygiene, and toileting needs, demonstrating person centred care.

Safely deliver care duties including manoeuvring of patient equipment (such as hoists and wheelchairs).

Under supervision of a registered healthcare practitioner, undertake delegated procedures within the limits of required training and measured competence, where appropriate. For example, patient moving and handling, and providing personal care.

Support of patients feeding, diet and nutritional needs and accurately record patients nutritional intake and fluid intake and output, noticing and reporting changes to the nursing staff.

Ensure patient property is managed as per Trust policy.

Monitor levels of supplies and order supplies for the department as appropriate.

Demonstrates own duties to new starters, contributing to the learning environment.

To work in line with Trust policies and procedures

Contributes to maintaining a safe, healthy working environment.

Follow the principles for implementing a duty of care, always acting in the best interest of individuals to ensure they do not come to harm.

Work in partnership with the individual, their carers/ families and the wider healthcare team.

Maintain and further develop your own skills and knowledge through development and learning activities; maintain evidence of your personal development and actively prepare for and participate in appraisal.

Participate in team handovers

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Completion of Trust Care Certificate within 4 months of appointment
• Basic literacy and numeracy skills

Desirable

• NVQ level 2 Health and Social Care or equivalent
• Care Certificate (equivalent to level 1)

Knowledge and Experience

Essential

• Knowledge of personal care and related procedures
• Experience of working in a team

Desirable

• Experience of working in a patient care/health related role

Skills

Essential

• Ability to communicate effectively in both verbal and written formats
• Good interpersonal skills
• Able to work within a team
• Able to accept direction and guidance
• Aware of own limitations
• Flexible in working hours
• Able to prioritise own workload and manage time effectively
• Flexible, adaptable and responsive to change
• Reliable and professional
• Ability to cope in stressful and challenging situations
• Inclusive and non-judgmental
• Punctual, motivated and committed
• Effective role model demonstrating Trust values
• Basic IT skills

Other

Essential

• Frequent, moderate effort for several short periods during the shift such as manual handling patients to supporting patients personal care
• Occasional requirement for concentration, with few competing demands for attention
• Aware that developing resilience to distressing situations is necessary without losing the ability to care compassionately
• Aware of the process for accessing staff health and wellbeing support
• Occasional exposure to distressing situations which may care of chronic health conditions, patient end of life care/ care after death
• Able to carry out direct personal care as required on ward or department
• Occasional exposure to patients with challenging behaviours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our websitehttps://www.uhmb.nhs.uk/

Person Specification

>ducation & Qualifications

Essential

• Foundation Degree in Health and Social Care/Assistant Practitioner Qualification or equivalent or a willingness to start to work towards this qualification within 12 months of starting in post
• Full UK driving licence/Ability to travel independently to areas not served by public transport
• Computer skills relevant to roll (Microsoft Office, EMIS, STRATA)
• Literacy skills at level 2 or above (GCSE, Functional Skills or equivalent )

Desirable

• Training relevant to Occupational Therapy or Physiotherapy Core Skills for example OTAGO, Trusted Assessor, Therapeutic Moving and Handling

Experience

Essential

• Experience working in a Occupational Therapy, Physiotherapy or other related Allied Health Professional service.
• Experience making independent clinical and professional decisions at AP level, taking into consideration Trust/Departmental Policies/Procedures
• Experience of manage own case load, seeking support when required.
• Experience of manual handling including legislation and techniques
• Knowledge and ability to follow trust policies and procedures
• Proven ability to effectively communicate with people.

Desirable

• Experience of working in a community health setting
• Able to demonstrate commitment to continued Professional Development.
• Experience in delivering information in a group setting
• Experience prescribing small aids and adaptations

Skills, Ability & Knowledge

Essential

• Able to work well as part of a team
• Good observational skills
• Physical ability to complete the role with reasonable adjustments if required
• Demonstrates the ability to problem solve and think creatively

Desirable

• Awareness of Service Development Strategies
• Understanding of Patient flow systems
• Dementia Awareness experience or training

Personal Qualities

Essential

• Evidence of having an approachable, flexible and enthusiastic personality
• Ability to travel as required for the post

Desirable

• Evidence of supporting service developments and being open to developments
• Ability to manage changes and unpredictability in the working day.
• Availability to cover core service hours and work flexibly across locality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Morecambe Bay NHS Trust

Address

Royal Lancaster Infirmary

Ashton Road

Lancaster

LA14RP

United Kingdom

Employer's website

https://www.uhmb.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities:

• To provide specialist DBT assessments for young people presenting with complex emotional needs, drawing on structured interviews, self-report measures, behavioural observations, and collateral information from families, schools and professionals.
• To facilitate our Family Connections programme and help with the development of this new programme.
• To formulate and deliver individualised DBT treatment plans for young people based on a robust psychological formulation, identifying crisis patterns, vulnerabilities and behavioural targets, in line with evidence-based practice.
• To deliver all components of the standard DBT-A model, including weekly individual therapy, co-facilitating skills training groups, phone coaching (during working hours), and participating in weekly DBT consultation meetings.
• To co-facilitate multi-family DBT skills groups or the Family Connections group, contributing to the delivery of DBT content to both young people and their parents/carers.
• To provide DBT-informed parent/carer coaching and family sessions as part of the standard DBT-A model, and to support the inclusion of carers in the therapeutic process where clinically appropriate.
• To undertake comprehensive assessments with parents and carers as part of pre-treatment and formulation development.
• To contribute to the maintenance of treatment fidelity through active participation in the DBT consultation team, offering and receiving peer consultation to support high-quality, consistent DBT delivery.
• To monitor and evaluate therapeutic outcomes using routine outcome measures, goal-based outcomes, and behavioural tracking tools, adapting interventions accordingly.
• To provide specialist DBT-informed consultation and advice to colleagues within CAMHS and external partner agencies (e.g., schools, social care, inpatient units), promoting psychologically informed care and trauma-sensitive practice.
• To support the delivery of psychoeducation and DBT-informed interventions to families and carers, in collaboration with colleagues where appropriate.
• To contribute to multi-disciplinary risk assessments and management plans, including assessing and responding to risk of suicide, self-harm, and other high-risk behaviours.
• To work collaboratively with professionals across agencies to ensure coordinated, holistic care planning and safe transitions, including discharge planning and step-down from inpatient care.
• To maintain high standards of clinical record keeping in accordance with professional and Trust guidelines, including contemporaneous notes, formulation summaries, risk documentation, and structured reports.
• To receive regular specialist DBT supervision and clinical supervision, engage in continuing professional development, and contribute to a learning culture within the team.
• To contribute to the development and improvement of the DBT-A service through participation in audit, service evaluation, and team learning forums.
• To practice within professional ethical guidelines and Trust policies, including safeguarding, health and safety, information governance, and equality and diversity.

• Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer to this when completing your application.

Working for Us Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London and Essex. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award-winning equality and diversity initiatives, along with staff health and wellbeing activities. We invest significantly in your development because when you feel valued and supported, we can deliver the highest quality care to our patients. We are a Level 3 Disability Confident Leader, have been recognised in the Working Families Top 10 Employers benchmark for five consecutive years, and hold a Carers UK Level 1 Accreditation. Through our staff networks and training opportunities, we strive to foster a just and compassionate culture at NELFT.

Our Values 2025 - 2030

Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here at NELFT. They are:

• We are kind.
• We are respectful.
• We work together with our communities.

These three values help us to strive to provide the best care by the best people. Starting with NELFT NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers, and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Goodmayes Hospital.

Probationary Period This post will be subject to a probationary period.

High Cost Area Supplement – Outer London (B&D, Redbridge, Havering and Waltham Forest, Goodmayes) This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,870 to a maximum of £6,137 p.a. pro rata for part time).

Certificates of Sponsorship Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system. When calculating the basic salary for sponsorship, HCAS (High-Cost Area Supplement) is not included to ensure fairness and consistency within our Trust.

For an informal chat or to arrange a visit, please contact:

Name: Miriam Wollesen

Job title: Principal DBT Therapist, Clinical Psychologist

Contact Number: 03005551200 extension 59505

Email: [email protected]

Person Specification

Qualifications

Essential

• Core health professional qualification (Psychology, Nursing, Social work,
• Occupational Therapy)
• Registration with the appropriate professional body (HCPC, NMC, Social Work England)
• Evidence of CPD relevant to adolescents or DBT

Desirable

• Basic Training Certificate in DBT, working towards Accredited Practitioner Status DBT, or Completion of DBT Intensive or Foundational Training

Experience

Essential

• Minimum of two years experience of working directly with patients with Personality Disorder, including maintaining a high degree of professionalism in the face of highly emotive and distressing problems, verbal abuse and the threat of physical abuse.
• Experience working in CAMHS or adolescent mental health
• Experience delivering DBT or DBT-informed interventions
• Experience working with young people who self harm or present with emotional dysregulation or suicidality
• Experience of working in a multi -disciplinary team and/or CAMHS service and/or with wider professional networks and agencies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NELFT North East London Foundation Trust

Address

Axe Street Child & Family Centre

Barking

Essex

IG11 7LZ

United Kingdom

Employer's website

https://www.nelft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Pharmacy Technician is an integral member of the general practice team, working within professional boundaries across practices within the PCN. The role operates under the supervision of the PCN Clinical Pharmacists to support the safe, accurate and timely use of prescribed medicines.

The postholder will provide technical and clinical support to Clinical Pharmacists and clinicians with the practices, including responding to medication-related queries, undertaking medicines reconciliation following care transitions and supporting prescribing safety through audits and data presentation. The role may also involve patient-facing work, including the delivery of technician-led clinics where appropriate.

Pharmacy Technicians play a key role within the PCNs multidisciplinary team, contributing across clinical, technical, and administrative functions to support effective medicines optimisation and improve patient outcomes.

Person Specification

Qualifications

Essential

• Educated to GCSE Mathematics and English Grade C or above level or equivalent NVQ level 3 in pharmacy services or equivalent. Registration with the General Pharmaceutical Council GPhC Evidence of Continued Professional Development Excellent time management skills Excellent communication skills, demonstrating clear and polite verbal skills Adaptable and quick to make relationships with new teams Flexible and cooperative Ability to identify risk and escalate appropriately Ability to maintain confidentiality Evidence of working autonomously or as part of a team Holds a full driving licence with access to a vehicle to enable travel across the PCN area and Wakefield District Disclosure Barring Service DBS check

Desirable

• Completion of CPPE primary care educational pathway. Experience working in a primary care setting / PCN Knowledge of General Practice repeat prescribing systems Use of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Conexus Healthcare CIC

Address

Henry Moore Surgery

26 Smawthorne Lane

Castleford

West Yorkshire

WF104EN

United Kingdom

Employer's website

https://conexus-healthcare.org/ (Opens in a new tab)

Job description

Job responsibilities

The main responsibilities for this role are provided in the attached job description/person specification

Person Specification

Education and Training

Essential

• Qualified in core profession as per BABCP criteria BABCP | British Association for Behavioural & Cognitive Psychotherapies > Accreditation > Cognitive Behavioural Psychotherapist Accreditation > Core Professions > Core Professions list and criteria
• Current registration with appropriate regulatory body
• Professional qualification in Family and Systemic Psychotherapy (or equivalent if you have trained overseas or hold an ECP validated by EFTA)
• Evidence of continuing professional development
• Evidence of substantial post qualification competence, incorporating significant experience working within services at a senior level
• Certificate in supervision skills or equivalent experience

Desirable

• Relevant post graduate qualification in related field

Experience

Essential

• Experience of working within a multi-disciplinary team
• Experience of providing consultation/teaching/ training
• Experience of working with children and young people, families and carers
• Experience of clinical supervision
• Experience of leading on developing, delivering and evaluating evidence based clinical care packages.
• The application of specialist mental health assessment and therapeutic interventions in different cultural contexts
• Working collaboratively within a multidisciplinary team AND with other agencies and professionals in a variety of settings including managing difficult conversations and differences of opinion
• Assessing clinical risk and developing and communicating appropriate risk management plans including safeguarding.
• Analysing presenting problems and able to work autonomously utilising a range of therapeutic perspectives and modalities, depending on the needs of the client.
• Providing case management and/or clinical supervision for colleagues and students as required.
• Experience of mentoring and supervision of others, including supporting the mental health and wellbeing of junior staff and trainees.
• Experience of developing and providing evidenced based assessments, formulations, and care plans and effective use of Routine Outcome Measures (ROMs).
• Understanding of the principles of Clinical Governance and a willingness to follow Trust Policy and Procedures

Desirable

• Experience of managing and/or leading on service developments
• Experience in the line management and professional management of staff
• Project Management experience
• Effectively managing policy implementation and demonstrable service development work, audit and research
• Experience of providing a variety of therapeutic interventions for children and young people and their families
• Community mental health experience across a variety of settings
• Experience of delivery of group work and workshops

Knowledge

Essential

• Up to date knowledge of child mental health and relevant legislation, NICE guidance and government policies
• An understanding of child development and psychological/psychosocial theories.
• Advanced knowledge and skills in delivery of evidence-based practice and the ability to demonstrate how this influences clinical practice

Skills

Essential

• A proven ability to work as a member of the multi- disciplinary team
• A proven ability to network with other professional groups/agencies
• A proven ability to assertively engage young people, families and carers.
• A proven ability to accept guidance and supervision from senior colleagues.
• A proven ability to demonstrate leadership ability, to be self-motivated and to work on one's own initiative.
• A proven ability to demonstrate a non- discriminatory attitude regarding race, gender and disability issues.
• Demonstrate commitment to user participation
• Demonstrate a positive attitude.
• Demonstrates skills to contribute to modernisation across a range of diverse services
• Excellent oral and written communication skills
• Ability to motivate and enthuse colleagues
• Excellent organisational skills with the ability to respond effectively to multiple priorities
• Ability to develop, provide and evaluate training and workshops.
• Highly developed communication skills with the ability to provide and receive highly complex, sensitive or contentious information and overcome barriers to acceptance with children, parents and professionals.
• Skilled in assessment and formulation, with the ability to manage care appropriately, ensuring discharge is timely
• Skilled in planning, delivering and evaluating evidence-based therapeutic interventions (individuals and groups) with children and young people across the age range, and their families/carers.
• Skilled in the assessment of clinical risk and developing and communicating appropriate risk management plans
• Skilled in case management, able to function as a part of a multi-disciplinary team and to liaise effectively with other internal and external agencies, maintaining positive working relationships.
• Ability to work independently with the support of clinical and management supervision.
• Ability to select, use and interpret assessment tools and outcome measures / ROMs effectively and in collaboration with the child, young person, and family.
• Ability to integrate psychological theories and outcome data with clinical practice and service provision.
• The ability to work with people from a range of different backgrounds, cultures and or different ages.
• To be able to provide feedback and constructive guidance to junior members of the team and trainees to facilitate their personal and professional development.
• The ability to reflect on and critically appraise own performance.
• The ability to follow policy and make proposals for change.
• The ability to maintain clinical records both written and electronic.
• The ability to cope with stressful situations including maintaining a high degree of professionalism in the case of highly emotive and distressing problems.

Desirable

• Good analytical and strategic visioning skills.
• Ability to build credibility quickly and sustain it within the organisation
• Advanced IT skills

Personal Attributes

Essential

• Demonstrates the ability to make sound judgments and generate new ideas in complex situations.
• Able to work autonomously
• Committed to continuing professional development
• Accountable for own professional actions
• Works within professional ethics and Trust policies and values
• A commitment to the inclusion of young people's and parent/carer views in service delivery, development and design.
• Willingness to contribute to team functioning, performance and the ongoing development of the service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Alder Hey Children's NHS Foundation Trust

Address

Warrington

Warrington

WA1 1GG

United Kingdom

Employer's website

https://alderhey.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To provide and maintain efficient and effective administrative support to the Unit Sister/ Charge Nurse and multidisciplinary team.
• Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
• Ensures case notes, investigations, X-rays and results are available for new admissions, ward rounds and multi-disciplinary team meetings.
• To ensure that case notes are correctly maintained following departmental guidelines and compliance with legislation

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Person Specification

Qualifications & Education

Essential

• NVQ 2 level qualification / experience and/or minimum of 4 GCSEs, Level 4 - 9 (A - C), including English Language, or equivalent level qualification or relevant experience.

Desirable

• Competent with Microsoft Office software including Outlook; ICT Level 1 Qualification or equivalent

Knowledge & Experience

Desirable

• Previous experience working within the NHS
• Knowledge of the eRecord, Mermaid, Casis, ERA and or Tracking systems

Skills & Abilities

Essential

• Basic IT skills
• Ability to communicate with members of the public and healthcare providers
• Able to work effectively alone or part of the multidisciplinary team
• Effective organisation and time management skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Freeman Hospital

317 01 Freeman Hospital

NE7 7DN

United Kingdom

Employer's website

https://careers.nuth.nhs.uk/why-us (Opens in a new tab)

Job description

Job responsibilities

Assess patients needs and develop, implement and evaluate individualised programmes of care.

Organise and coordinate the delivery of nursing care, ensuring staff are deployed effectively to meet patient needs.

Communicate changes in patient information or treatment plans clearly to team members, both verbally and in writing.

Maintain accurate, timely and professional documentation in line with NMC standards of record keeping.

Support the Ward Sister in setting, monitoring and maintaining high standards of care.

Participate in nursing audits and service improvement initiatives, including programmes such as Essence of Care.

Work within resource and budget constraints, recognising the importance of efficient and responsible use of resources.

Provide guidance and act as a positive role model to colleagues and junior staff.

Proactively manage risk and uphold patient safety in all aspects of care delivery.

Supervise nursing support staff, ensuring delegated tasks are appropriate and completed to a high standard.

Contribute to the day to day management of the Directorate, working collaboratively to maintain an effective nursing service and support bed management processes.

Participate in the education, training and development of junior staff, supporting learning within the clinical environment.

Involve patients and carers in the planning and delivery of care, promoting shared decision making.

Engage in clinical supervision to support reflective practice and ongoing professional development.

Assist in resolving conflict and de escalating situations where appropriate, maintaining a calm and professional approach.

Promote a positive and professional image of nursing at all times.

Person Specification

Experience

Essential

• N/A

Desirable

• Orthopaedic Experience

Statutory Registration

Essential

• Full NMC Registration

Qualifications

Essential

• N/A

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

University Hospital of North Durham

North Road

Durham

County Durham

DH1 5TW

United Kingdom

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Applicants must possess English GCSE Grade 4 or equivalent level, a high standard of keyboard and data input skills and an ability to think analytically and logically. They must have previous experience in an administrative role within the NHS or a comparable organisation and have experience of working with electronic patient information systems.

• To receive referrals and schedule patients for in-patient and out-patient radiotherapy for cancer.
• To provide co-ordination of the patient pathway. A key feature of the post will be to act as the link between the patients, oncology wards, consultants, planning department, chemotherapy outpatients, treatment machines and medical records in co-ordinating the treatment plan for each patient ensuring cancer targets arenot breached.
• To be part of a team responsible for ensuring waiting time targets are met, using analytical, judgement, influencing and persuasion skills within the multidisciplinary team environment.
• To allocate appropriate appointment slots for each stage of the treatment process, liaising with relevant staff as necessary.
• To maintain awareness of service delivery developments and contribute to the implementation of change within the service.
• To participate in all aspects of the administration service within Radiotherapy as required. Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
• Ensure case notes, x-rays and results are available for the commencement of patients radiotherapy treatment.
• To ensure that case notes are correctly maintained following departmental guidelines and compliance with legislation (Caldicott Guidelines etc)

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Person Specification

Qualifications & Education

Essential

• Educated to GCSE level, with GCSE Grade 4 or above in English or equivalent or relevant experience
• NVQ level 3 or equivalent or equivalent experience
• ECDL, Microsoft Office Specialist or equivalent experience

Desirable

• Minimum of 5 GCSEs grade 4 or above including Mathematics and English or equivalent

Knowledge & Experience

Essential

• Must have a familiarity with Hospital Information Management Systems such as PAS and of medical terminology
• Knowledge of NHS Waiting Times Directives
• Knowledge of Confidentiality
• Significant clerical experience in an administrative role in a NHS / health care environment.
• Must be experienced in Microsoft Office packages (Excel, Word, etc.).

Desirable

• Knowledge of Cancer Waiting Time Targets
• Previous experience in a higher clerical role

Skills & Abilities

Essential

• Excellent communication and interpersonal skills across a multi-disciplinary team
• Excellent organisational and time management skills with the ability to prioritise tasks
• The ability to prioritise own workload effectively.
• High level of accuracy, the presentation of information and attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Freeman Hospital

317 01 Freeman Hospital

NE7 7DN

United Kingdom

Employer's website

https://careers.nuth.nhs.uk/why-us (Opens in a new tab)

Job description

Job responsibilities

• To participate in assessment, planning and delivery of direct patient care across the Urgent Treatment Centre
• Must be able to clearly demonstrate specialist knowledge and skills at an advanced level
• Will practice autonomously and within a defined multidisciplinary team in accordance with local guidelines and protocols
• Provide initial history taking clinical assessment, diagnosis, treatment and evaluation of care
• Demonstrate critical thinking in the decision-making process
• Deliver a professional approach to the provision of high-quality care
• To be fully accountable and responsible for own patient list and managing workload during shift
• Independently assess, investigate, diagnose and treat patients within competency.
• Manage see and treat environment safely, ensure safe and effective practice at all times from all key personnel working within that area.
• To initiate, promote and maintain high standards of practice within the team in line with departmental requirements.
• To provide clinical expertise both on shift and when representing the department.

Person Specification

Qualifications

Essential

• NMC registered Nurse or HCPC registered Paramedic
• Evidence of relevant CPD
• Qualifications to support emergency and/or urgent care practice

Desirable

• Advanced Life Support Instructor
• Advanced practice qualifications

Experience

Essential

• Extensive experience in relevant field in current clinical practice in an emergency or urgent care environment
• Relevant transferable skills
• Ability to demonstrate advanced clinical skills e.g. history taking, physical assessments and clerking of patients presenting with undifferentiated diagnoses
• Evidence of innovative practice developments and significant achievements gained

Skills & Abilities

Essential

• Strong clinical decision maker
• Demonstrates excellent leadership, organisational, time management and motivational skills
• Advocate to service users
• Ability to identify training needs of self
• Ability to request relevant investigations and interpret findings
• Ability to apply critical thinking/independent judgement to identify solutions to variable problems
• Ability to organise and delegate appropriately
• Advanced theoretical and practical knowledge of a wide range of approaches to the management of the patient caseload, demonstrated by advanced clinical reasoning, specialist knowledge and experience
• Excellent communicator of complex matters at all levels
• Ability to communicate complex or sensitive information about wellbeing to anxious patients and relatives
• Ability to build effective working relationships with clinicians and Managers at all levels
• Effective partnership with the wider multidisciplinary team
• Excellent computer/IT skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

LCW UCC

Address

West Middlesex University Hospital

Twickenham Road

Isleworth

Middlesex

TW7 6AF

United Kingdom

Employer's website

https://www.lcwucc.com/ (Opens in a new tab)

Job description

Job responsibilities

As a member of our Patient Services Team, you will be at the heart of the patient experience. You will work closely with patients, clinicians and colleagues to make sure enquiries are handled professionally, information is accurate and patients are supported to access the right care.

Patient Support & Communication

• Welcome patients and visitors in a friendly, professional and approachable manner, ensuring all enquiries are handled efficiently and confidentially.
• Answer incoming telephone calls promptly and professionally, introducing yourself by name and taking appropriate action to support the caller.
• Listen to patient needs and signpost them to the most appropriate service, seeking advice from colleagues or clinicians where needed.
• Accurately book appointments, take messages and process home visit requests using the appropriate practice systems.
• Relay test results to patients in line with practice procedures.
• Deal sensitively and professionally with both positive and negative patient feedback, helping to resolve concerns where possible and involving the Patient Services Lead or Practice Manager when appropriate.
• Ensure important information and outstanding actions are clearly handed over to colleagues at shift changes.

Online Triage & Patient Requests

• Regularly monitor Anima throughout the working day, ensuring requests are processed accurately and promptly.
• Process administrative requests received through Anima and respond to patients as appropriate.
• Action requests from GPs and NPs, including arranging appointments and following instructions or clinical comments.
• Support patients who contact us by telephone or face-to-face by creating an online triage request on their behalf where appropriate.
• Monitor task lists and waiting lists, contacting patients and booking appointments as required.
• Maintain accurate notes and update waiting lists where necessary.
• Monitor safeguarding DNA lists and follow the correct practice procedures for children and young people who do not attend appointments.

Patient Administration

• Process new patient registrations, including both paper and online registrations through HealthTech.
• Process patient requests for online access and consent documentation through the appropriate practice and NHS systems.
• Ensure patient forms and documentation are recorded, distributed and processed accurately and promptly.
• Generate referrals to District Nursing and other services as required.
• Prepare sample pots and accompanying documentation for patient collection.
• Follow practice procedures regarding sample collection and patient information.

Keeping Everything Running Smoothly

• Regularly check your individual and generic NHS email accounts, responding to and actioning messages promptly.
• Monitor TeamNet Clarity for practice updates, notifications, policy changes and outstanding or new training requirements.
• Ensure visitors are signed in correctly through TeamNet Clarity and provided with a visitor badge.
• Distribute documents, correspondence and incoming mail accurately and efficiently.
• Keep the patient waiting and reception areas welcoming, tidy, safe and appropriately staffed.
• Check and process NHS 111/CCAS requests throughout the working day.
• Attend and contribute to team, staff and other relevant meetings.

Payments & Daily Administration

• Take patient payments and ensure transactions are recorded and processed accurately.
• Complete daily card machine reconciliation and banking processes.
• Complete routine administrative checks and end-of-day tasks to help ensure the smooth running of the practice.

Safety & Practice Procedures

• Understand and follow practice confidentiality, safeguarding, health and safety procedures at all times.
• Be familiar with the practice panic alarm system and know how to respond appropriately when required.
• Understand and follow the practice fire evacuation procedure.
• Complete required fire alarm checks and ensure relevant evacuation lists can be produced when needed.
• Help maintain a safe, secure and welcoming environment for patients, visitors and colleagues.

Person Specification

Qualities

Essential

• Ability to communicate politely on various levels
• Ability to work under pressure
• Ability to drive and deliver change effectively
• Maintain confidentially at all times
• Team player Flexible and adaptability
• Self-motivation Calmness, reliability Integrity
• Clean driving license Car Owner
• Enhanced level DBS disclosure
• Right to work

Qualifications

Essential

• Sound educational background with excellent literacy and numeracy skills

Experience

Essential

• Excellent communication skills (written and verbal)
• Problem solving and analytical skills
• Confident IT user including Microsoft Office, including Word and Excel
• Excellent customer service skills
• Computer literate
• Excellent attention to detail
• Able to work on own initiative
• Good standard of verbal and written English
• Ability to solve problems in a logical way within the role remit
• Ability to react confidently to new situations, using own initiative and available resources to complete tasks effectively

Desirable

• Experience working in general practice
• Experience of online triage
• Experience of Systm1
• Experience of all aspects of day-to-day Patient Services operations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Elmham Group of Surgeries

Address

59 Holt Road

North Elmham

Dereham

Norfolk

NR20 5JS

United Kingdom

Employer's website

https://www.elmhamsurgery.com/ (Opens in a new tab)