Job description

Job responsibilities

The post holder will be required to work in the Service Support team in the Great North Care Record. In this capacity the post holder will be responsible for all of the activities associated with dealing with customer queries and system stability from the time a call is raised until it is closed with the customers agreement. These activities include: (but are not limited to)o Receiving calls, first line customer liaisono Recording and tracking incidents and complaintso Keeping customer informed on request status and progress

o Making initial assessment of incidents and requests, attempting to resolve them first-time or refer onto supporting teams (e.g. technicians, application support teams, National Service Desk or third party suppliers), who can resolve based on agreed service levels.o Monitoring and escalating incidents and requests relative to the appropriate SLAso Closing incidents and requestso Carrying out daily tasks within the Service Desk function

Person Specification

Qualifications & Education

Essential

• Educated to A level or equivalent level qualification or relevant experience in an IT Service Desk role

Desirable

• ITIL Foundation Certificate
• SDI or industry standard Service Desk Certificate

Knowledge & Experience

Essential

• Hands on Windows OS knowledge (7 upwards)
• Experience of supporting Microsoft Office (2010 upwards)
• Knowledge of understanding and diagnosing technical problems
• Experienced in gathering information using various questioning techniques.
• Experience in making decisions quickly and accurately

Desirable

• Knowledge of computer and user management in Active Directory.
• Experience of PC Hardware / Building
• Experience of working within an ITIL framework
• Experience of Desktop Support
• Experience of large companies (1500+ user base)
• Experience of using the support tool "Service Now"

Skills & Abilities

Essential

• Ability to absorb and retain information quickly
• Ability to as part of a team or unsupervised
• Strong documentation skills
• Excellent Customer Service Skills
• Excellent Telephone Manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Regent Point

317 Regent Point

NE3 3HD

United Kingdom

Employer's website

https://careers.nuth.nhs.uk/why-us (Opens in a new tab)

Job description

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Pubudu Chandrasekera, Recruitment Advisor, on 01708 435000 ext. 5110. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Person Specification

Education/ Qualifications

Essential

• Registered with the General Pharmaceutical Council as a UK Pharmacy Technician
• Level 3 QCF Diploma in Pharmacy Service Skills (NVQ) or equivalent
• Accredited checking technician

Desirable

• Qualifications to be NVQ Assessor / Educational Supervisor / Practice Supervisor
• Has completed the Health Education England Medicines Optimisation Programme or equivalent

Experience/ Knowledge

Essential

• Experience of being in a Medicines Management role e.g. Assessment of Patients own medicines, drug history taking, medicines reconciliation.
• Experience of liaising and interacting with nursing and medical staff and other healthcare professionals.

Desirable

• Experience of working in a ward environment
• Experience of staff training and supervision

Personal Qualities

Essential

• Good organisational skills
• Ability to work autonomously and within a team
• IT literacy

Skills/ Abilities

Essential

• Good interpersonal skills and communication skills (verbal and written)
• Dealing with patients and the public
• Patient counselling techniques
• Demonstrates attention to detail and accuracy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Barking, Havering and Redbridge University Hospitals NHS Trust

Address

Queen's Hospital

Rom Valley Way

Romford

RM7 0AG

United Kingdom

Employer's website

https://www.bhrhospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

• To provide, under supervision, assessment, including risk assessment, of children and young people experiencing mild to moderate mental health difficulties.

• To support management of the waiting list playing a proactive role in prioritisation, assessment and signposting.

• To work with families involved with social care liaising closely with Social Workers and other professionals working across Children, Young People and Family Services.

• To select and deliver a range of appropriate therapeutic interventions for children, young people and families experiencing mild to moderate or moderate to severe mental health difficulties delivered in collaboration with the child, young person and family.

• To work within CYP IAPT Delivering with and Delivering Well Values and Standards.

• To work within the principles of CYP IAPT ensuring the appropriate use of routine outcome monitoring tools

• To make use of referral pathways following assessment for children, young people and families requiring other services, including statutory and voluntary agencies.

• To explore and evaluate clinical treatment using evaluation tools, contributing to evidence-based practice.

• Working in collaboration to support children, young people and families in the self-management of presenting difficulties.

• Working in collaboration with children, young people and families to develop effective treatment plans and agreed outcomes.

• To operate within the Service Referral to Discharge Protocols.

• Through close case management and supervision, escalate cases where the level of need becomes beyond scope, or more severe ensuring adherence to other relevant element of service delivery.

• Provide a range of information and support for evidence based psychological treatments. This may include guided self-help. This work may be face-to-face, by telephone or via other media.

• Adhere to an agreed activity contract relating to the overall number of children and young people contacts offered, and sessions carried out per week in order to improve timely access and minimise waiting times.

Training and Supervision

• Attend and fulfill all the requirements of the training element of the post including practical, academic and practice-based assessments.

• Apply learning from the training programme to practice

• Receive clinical supervision and case management weekly in relation to course work, competencies and clinical work to meet the required standards.

• Prepare and present case load information to supervisors and case managers within the service on an agreed and scheduled basis, in order to ensure safe practice and the governance obligations of the trainee, supervisor and service are delivered.

• Respond to and implement supervision suggestions by supervisors in practice.

• Work within the boundaries of service delivery and support to meet the requirements of the service needs.

• Engage in and respond to personal development supervision to improve competencies and practice

Partnership Working

• To create and maintain effective working relationships with Headteachers, Deputy Heads, SENCOs, Pastoral Teams, mental health champions and wider teaching staff by providing advice and consultative support on emotional and mental health issues, and in relation to appropriate referral pathways for children, young people and families experiencing mild to moderate mental health difficulties.

• To liaise effectively with other local providers, including statutory, voluntary sector organisation and third sector organisations on behalf of the child, young person or family.

• To build effective working relationships with other local childrens mental health providers including statutory and third sector CaMHS and support the development of pathways of support.

Safeguarding

• Responsible for safeguarding children and promoting the welfare of children and young people at all times and operating within local policies and procedures.

• Under guidance and support taking appropriate safeguarding action to protect children and young people at risk of significant harm.

• Under guidance and supervision to identify and support families in accessing Early Help Services.

• To share appropriate information with parents/carers or other agencies regarding the childs wellbeing and progress keeping within the boundaries of Confidentiality and Information Sharing protocols.

A Professional and Ethical Service

• To maintain appropriate clinical notes and records on Lamplight and in line with The Link Policies and Procedures.

• To undertake relevant Continuing Professional Development as required for the purposes of continued professional accreditation or registration and as identified through The Links professional development and Appraisal system.

• To undertake clinical supervision and case management as per The Links supervision policy and in line with the appropriate professional body - BABCP

• To work within The Links GDPR and Information Governance policies and procedures.

• To ensure a safe and secure working environment for self and others and to take action as necessary within Health and Safety and other guidelines.

• To adhere to all The Links Policies, Procedures and Guidelines.

• To promote and value the rights, responsibilities and diversity of people using the service.

This job description is designed to identify principal responsibilities only. The post holder is required to be flexible in developing the role in accordance with changes in The Links organisational objectives and priorities.

**The work The Link CIC carries out within the social sector is very much a social approach, therefore to ensure safe working practises our organisation works hard to continuously monitor and review our delivery model and ensures our workers have a protected caseload at all times **

Person Specification

Qualifications

Essential

• Holds a Psychology or other Health/social care/youth related undergraduate degree (2:2 or above)

Desirable

• Holds a recognised qualification in counselling or psychological therapy
• Holds a recognised membership of a relevant professional body (i.e. HCPC/BACP/BABCP/BAAT/UKCP/BPS)
• Is accredited with a relevant professional body (i.e. HCPC/BACP/BABCP/BAAT/UKCP/BPS)

Experience

Essential

• Experience of working with children and young people

Desirable

• Post qualification experience as a practising counsellor/psychological therapist
• Demonstrates an understanding of CYP IAPT
• Demonstrates an understanding of The Link service, including referral pathways and criteria for access
• Experience of working within a childrens mental health service
• Experience of working within educational establishments

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Link

Address

101 The Greenway

Middlesbrough

TS3 9PA

United Kingdom

Employer's website

https://www.redcarlink.com/vacancies/ (Opens in a new tab)

Job description

Job responsibilities

Please check the job description and personal specification document for more information on the requirement for this job.

Person Specification

Qualifications

Essential

• Professional Registration (NMC/HCPC/Social Worker)
• Educated to a Master's Degree Level or equivalent qualification. A management qualification (DMS) or equivalent.

Desirable

• Evidence of recent continuous professional development at a senior level to include leadership development.
• A post graduate health qualification or equivalent

Experience

Essential

• Extensive senior operational management experience within neurodevelopmental services, with significant responsibility for operational oversight and delivery of ND services, including autism and/or ADHD assessment and treatment pathways.
• Proven experience of personally leading large-scale operational transformation and recovery across ND services, achieving significant and sustained improvements in access, waiting list performance, service productivity, capacity, quality and clinical outcomes. Comprehensive knowledge of ND pathways and a strong understanding of the operational, workforce and demand challenges affecting autism and ADHD assessment, diagnostic and intervention services
• Demonstrable experience of translating demand and capacity analysis into workforce requirements, productivity expectations and operational delivery plans.
• Significant experience of directly managing senior operational managers and multidisciplinary operational services across multiple teams, pathways and/or geographical locations and establishing clear performance accountability.
• Experience of working effectively with clinical leaders while maintaining clear operational accountability.
• Demonstrable experience of identifying and reducing unwarranted operational and clinical variation.
• Significant financial management experience and responsibility for managing substantial budgets and resources.
• Demonstrable experience of using performance intelligence and data to identify problems, develop solutions and provide senior-level assurance.
• Extensive experience of working with commissioners/ICBs and wider system partners to resolve complex operational and pathway issues.
• Experience of providing assurance and presenting complex performance information to Executive and senior governance forums.

Skills

Essential

• Highly developed analytical skills and ability to translate complex performance information into clear operational action.
• Highly developed influencing, negotiation and relationship-management skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Surrey and Borders Partnership NHS Foundation Trust

Address

18 Mole Business Park

Randalls Road

Leatherhead

KT22 7AD

United Kingdom

Employer's website

https://www.sabp.nhs.uk/working-for-us (Opens in a new tab)

Job description

Job responsibilities

We are looking for reliable, flexible and well-motivated individuals who take pride in their work, to work as Domestics Supervisor at QE Hospital. Main job purpose and duties are focused around the cleaning of the patient environment. Duties may also include food and beverage service in the patient environment.

We are committed to the delivery of a high quality patient experience. The successful candidates will be expected to maintain high standards of cleanliness. You must be able to work effectively as part of a team under pressure and have a flexible attitude to your work to meet service needs.

• Ordering and maintaining stock using stock management system. Order non stock items to meet service needs
• Carry out return to work interviews, complete step one reviews in line with the managing attendance policy

Person Specification

Knowledge

Essential

• oUnderstanding customer care and quality standards (E)
• oCleaning procedures and protocols (E) oCleaning chemicals application and storage(
• Experience working in a domestic role/in a healthcare setting at a Supervisory level (E)

Desirable

• oConstructive team working and participation including multi-disciplinary team relationships
• oPersonal organisation and time management
• oExcellent communicator (written and verbal)
• oGood organisational skills
• oAbility to work under pressure and to tight dead lines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

QE Facilities

Address

Queen Elizabeth Hospital

Sherriff Hill

Gateshead

NE9 6SX

United Kingdom

Employer's website

https://www.qefacilities.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more information on The Links services and to view the person specification, job description and application form/apply for this post please visit our website: https://www.redcarlink.com (The Link will only accept a completed application along with a CV - you must email both).

Main Duties and Responsibilities

• To provide, under supervision, assessment, including risk assessment, of children and young people experiencing mild to moderate mental health difficulties.

• To support management of the waiting list playing a proactive role in prioritisation, assessment and signposting.

• To work with families involved with social care liaising closely with Social Workers and other professionals working across Children, Young People and Family Services.

• To select and deliver a range of appropriate therapeutic interventions for children, young people and families experiencing mild to moderate or moderate to severe mental health difficulties delivered in collaboration with the child, young person and family.

• To work within CYP IAPT Delivering with and Delivering Well Values and Standards.

• To work within the principles of CYP IAPT ensuring the appropriate use of routine outcome monitoring tools

• To make use of referral pathways following assessment for children, young people and families requiring other services, including statutory and voluntary agencies.

• To explore and evaluate clinical treatment using evaluation tools, contributing to evidence-based practice.

• Working in collaboration to support children, young people and families in the self-management of presenting difficulties.

• Working in collaboration with children, young people and families to develop effective treatment plans and agreed outcomes.

• To operate within the Service Referral to Discharge Protocols.

• Through close case management and supervision, escalate cases where the level of need becomes beyond scope, or more severe, ensuring adherence to other relevant elements of service delivery.

• Provide a range of information and support for evidence based psychological treatments. This may include guided self-help. This work may be face-to-face, by telephone or via other media.

• Adhere to an agreed activity contract relating to the overall number of children and young people contacts offered, and sessions carried out per week in order to improve timely access and minimise waiting times.

Training and Supervision

• Attend and fulfil all the requirements of the training element of the post including practical, academic and practice-based assessments.

• Apply learning from the training programme to practice

• Receive clinical supervision and case management weekly in relation to course work, competencies and clinical work to meet the required standards.

• Prepare and present case load information to supervisors and case managers within the service on an agreed and scheduled basis, in order to ensure safe practice and the governance obligations of the trainee, supervisor and service are delivered.

• Respond to and implement supervision suggestions by supervisors in practice.

• Work within the boundaries of service delivery and support to meet the requirements of the service needs.

• Engage in and respond to personal development supervision to improve competencies and practice

Partnership Working

• To create and maintain effective working relationships with Headteachers, Deputy Heads, SENCOs, Pastoral Teams, mental health champions and wider teaching staff by providing advice and consultative support on emotional and mental health issues, and in relation to appropriate referral pathways for children, young people and families experiencing mild to moderate mental health difficulties.

• To liaise effectively with other local providers, including statutory, voluntary sector organisation and third sector organisations on behalf of the child, young person or family.

• To build effective working relationships with other local childrens mental health providers including statutory and third sector CaMHS and support the development of pathways of support.

Safeguarding

• Responsible for safeguarding children and promoting the welfare of children and young people at all times and operating within local policies and procedures.

• Under guidance and support taking appropriate safeguarding action to protect children and young people at risk of significant harm.

• Under guidance and supervision to identify and support families in accessing Early Help Services.

• To share appropriate information with parents/carers or other agencies regarding the childs wellbeing and progress keeping within the boundaries of Confidentiality and Information Sharing protocols.

A Professional and Ethical Service

• To maintain appropriate clinical notes and records on Lamplight and in line with The Link Policies and Procedures.

• To undertake relevant Continuing Professional Development as required for the purposes of continued professional accreditation or registration and as identified through The Links professional development and Appraisal system.

• To undertake clinical supervision and case management as per The Links supervision policy and in line with the appropriate professional body - BABCP

• To work within The Links GDPR and Information Governance policies and procedures.

• To ensure a safe and secure working environment for self and others and to take action as necessary within Health and Safety and other guidelines.

• To adhere to all The Links Policies, Procedures and Guidelines.

• To promote and value the rights, responsibilities and diversity of people using the service.

Other

• Mapping/updating of existing local services for signposting and review/update existing service directory. Continue to welcome spotlight sessions for external providers during whole team meetings or attend their team meetings.

• Engage caseload to increase effective stakeholder participation in service design and delivery and increase attendance at participation events/groups.

• Regular promotion and marketing of childrens mental health, prevention and early intervention linking in with local/national campaigns

• Work in partnership with The Link Charitable Trust

This job description is designed to identify principal responsibilities only. The post holder is required to be flexible in development of the role in accordance with changes in The Links organisational objectives and priorities.

**The work The Link CIC carries out within the social sector is very much a social approach, therefore to ensure safe working practises our organisation works hard to continuously monitor and review our delivery model and ensures our workers have a protected caseload at all times **

Person Specification

Experience

Essential

• Experience of working with children and young people
• Demonstrates an understanding of CYP IAPT

Desirable

• Post qualification experience as a practising counsellor/psychological therapist
• Demonstrates an understanding of The Link service, including referral pathways and criteria for access
• Experience of working within a childrens mental health service
• Experience of working within educational establishments

Qualifications

Essential

• Holds a Psychology or other Health/social care/youth related undergraduate degree (2:2 or above)

Desirable

• Holds a recognised qualification in Counselling or Psychological Therapy
• Holds a recognised membership of a relevant professional body (i.e. HCPC/BACP/BABCP/BAAT/UKCP/BPS)
• Is accredited with a relevant professional body (i.e. HCPC/BACP/BABCP/BAAT/UKCP/BPS)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Link

Address

101 The Greenway

Middlesbrough

TS3 9PA

United Kingdom

Employer's website

https://www.redcarlink.com/vacancies/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Skills

Working as part of a team and within the parameters of the role contributing to the physical, psychological, social, recreational and spiritual care in a recovery focused and trauma informed way through therapeutic engagement.

Developing skills assessing and interpreting complex needs of patients/clients e.g. clinical assessment of complex health needs and social needs, interpretation of vital signs and related physical health assessments.

Facilitate access to services such as housing, employment, education, and substance misuse support, advocating for patients needs and preferences.

Provide support to families and carers to enhance understanding and involvement in the patients recovery journey.

Developing skills to communicate complex and sensitive clinical information to patients, families, and carers in a clear, compassionate, and professional manner. Ensure that all information regarding care plans, treatment options, and health conditions is accurate, timely, and presented in an accessible format.

Demonstrate empathy, active listening, and reassurance when supporting individuals through difficult or emotionally charged situations, adapting communication approaches to meet the individual needs of patients, including those with sensory impairments, cognitive challenges, language barriers, or disabilities.

Administering medication including IM Long Acting Injections and monitoring the side-effects of, medication; monitoring service user compliance.

Safety; safe custody of medicines, sharps, clinical equipment, report all incidents following trust policy.

Collaborate with multidisciplinary teams, including pharmacists and prescribers, to ensure safe medicine management practices. Provide information and support to patients and carers regarding medication regimens, promoting adherence and understanding of potential risks and benefits.

Leading on and directing junior to staff in providing hands-on care to service use.

Proactively support patients in engaging with mental health and related community services, promoting recovery, independence, and social inclusion. Identify and address barriers to engagement, including stigma, accessibility, cultural factors, and individual anxieties or mistrust of services.

Advocating for service users needs and rights within Trust policy. Encouraging and empowering service users to have an optimum level of responsibility for their individual programme of care.

Continuing Professional Development

To maintain and develop professional knowledge, skills and expertise to ensure best practice delivery including evidence based, current and responsive interventions in line with the changing needs of the service user and the service. This will include:

Taking responsibility for post-registration education and for continuing professional development as outlined in NMC standards.

Participating in education and training opportunities.

Undertaking a thorough revalidation process in line with NMC and AWP policy.

Maintaining up to date knowledge of the relevant medicines, related medication management issues, and act in accordance with the appropriate NMC standards and Trust guidance.

Abiding by the legal rules, statutory regulations and professional responsibilities in relation to practice as outlined in the NMC code of conduct.

Receiving restorative clinical supervision on a regular basis in line with the Trust clinical supervision policy.

Engaging in management supervision from an identified line manager, or appropriate delegate, in line with the Trust management supervision policy.

Engaging with Trust appraisal process in line with policy.

Maintaining Health and Safety in accordance with the Health and Safety at Work Act (1974).

Working within the Trust Policies and Procedures.

Education, Development and Collaborative Learning

To work towards a sustainable culture of continuous collaborative learning to keep own practice clinically current, and to foster a team learning ethos. This will include:

Support effective learning environments by upholding the NHSE Safe Learning Environment Charter principals.

Undertake relevant training to act as Practice Supervisor for pre-registered nursing or AHP learners.

Undertake relevant training to act as Practice Assessors and/or Practice Supervisor for Trainee Nursing Associates, as outlined in post registration training.

Contribute to team supervision / reflective practice and peer support processes, and offer support and guidance to junior support staff, student nurses and trainee nursing associates.

Contribute to ongoing evaluation of the quality, safety and effectiveness of the care provided in the community, including actively inviting service user and carer feedback.

Recording, Reporting and Communication

To maintain standards of record keeping and associated administration in accordance with AWP Trust Policy and professional guidelines. This will include:

Keeping contemporaneous, chronological and accurate mental health records in accordance with NMC guidelines and Trust policy.

Adhere to records management requirements as outlined in Trust policies and procedures.

Practice within the legal requirements relevant to the Mental Health Act and Mental Capacity Act Legislation.

Contribute to any relevant service evaluations, audits, quality reviews and data management processes to assess and improve clinical quality on an ongoing basis.

Undertaking relevant practice development and/or research activity.

Compassionate Leadership

To make best use of available workforce resources based on agreed staffing models ensuring provision of best care possible. Follow Trust and Service Policies regarding the security of the building/clients, to ensure safe practice and protection of clients, staff, visitors and members of the general public. This will include:

Using own skills, knowledge and resources to provide clinical leadership for all members of the MDT.

Effectively managing own time.

Providing supervision for unregistered practitioners in accordance with Trust management and clinical supervision policies.

Providing appraisals for junior staff in accordance with the Trust appraisal policy.

Maintaining the safety of service users and staff within the inpatient setting and ensure legal obligations are fulfilled.

Understanding any identified environmental risks and their mitigation plans.

Taking part in environmental risk assessments as requested.

Utilising electronic rostering systems.

Being familiar with and complying with all Policies and Procedures operational within the Trust.

Maintaining stock control and a personal duty of care in relation to equipment and resources.

Person Specification

Shortlisting

Essential

• Professional registration
• Experience of assessments
• Knowledge of care pathways
• Developed interpersonal skills

Desirable

• Experince of PCLS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Green Lane Hospital

Marshall Road

Devizes

SN10 5DS

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

See attached Job Description and Person Specification for more details of responsibilities of the role. Additional information about services is provided within the Local Information Sheet.

Person Specification

Education and Qualifications

Essential

• 1.Clinical Psychology qualification or doctoral equivalent AND Registered by the HCPC as a clinical psychologist
• 2. Relevant Specialist CPD qualification (diploma, advanced therapy training etc).
• 3. Advanced specialist qualification in neuropsychology or equivalent experience.

Desirable

• Advanced specialist qualification in neuropsychology

Experience and Knowledge

Essential

• 1. Minimum of 6 years post qualification experience
• 2. Experience in delivering and interpreting neuropsychological tests AND Specialist knowledge of psychometrics applied to an older adult psychiatric context.
• 3. Specialist clinical knowledge and skills: (i) Extensive knowledge of specialist assessment, formulation and therapeutic interventions with client group (ii)Expert analysis and differential formulation of highly complex case information. (iii) Expert knowledge of one NICE recommended intervention
• 4.Supervision experience: with Trainee Clinical Psychologists and with other professions.
• 5. Experience of Lecturing/Teaching/Training Psychologists and other professions
• 6.R&D and Clinical audit work relevant to role

Desirable

• 1.Service development/project work.
• 2. Ability to use computer spreadsheets for data analysis & software to perform specialist/ advanced data analysis of clinical data.

Skills and Abilities

Essential

• 1. Effective team player, with excellent communication skills. Advanced skills at engaging with/communicating sensitively to clients who exhibit severe problems of interpersonal relating.
• 2.Well organised with good administration skills.
• 3.Empathy/engagement skills with the client group AND Ability to cope with the stress of working with a difficult, potentially hostile, emotionally and behaviourally disturbed client group.
• 4.Ability to cope with workload pressure/prioritise workload AND ability to work independently
• 5. Self awareness and emotional resilience; skills in personal supervision.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Green Lane Hospital

Marshall Road

Devizes

SN10 5DS

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

Liaise with a wide range of stakeholders, both internal to the organisation and external, including:

Medical Staff.Multidisciplinary Teams (Community or Inpatient).Services Users and Carers.Health and Social Care teams.Third sector/voluntary agencies.Community groups and local authority provision.Other statutory agencies e.g. Police, Ministry of Justice etc.

Answering the main phones for the ward and dealing with enquiries.

Taking accurate messages and passing them on in a timely manner.

Uploading and recording information on RiO (Patient Electronic File).

Taking minutes of various meetings.

Inputting information on to Health Roster.

Ordering supplies, including non-stock orders.

And any other general administrative task.

Person Specification

Essential

Essential

• NVQ3/QCF in administration or equivalent level of knowledge and experience

Essential

Essential

• Excellent IT skills including Word, Excel, Internet

Essential

Essential

• Excellent communication skills, both verbal and written

Essential

Essential

• Demonstrates clear understanding of principles of confidentiality

Essential

Essential

• Experience of organising and maintaining a busy office

Essential

Essential

• Experience working in the NHS and managing patient information

Desirable

Desirable

• Shows understanding of mental health

Desirable

Desirable

• Experience of working in mental health services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Bluebell Unit, Green Lane Hospital

Marshall Road

Devizes

SN10 5DS

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Sarah Wood, Recruitment Advisor, on 01708 435000 ext. 4188. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Person Specification

Education / Qualifications

Essential

• Educated to G.C.S.E. level or equivalent
• Evidence of recent relevant further education E.g. NVQ level III in Healthcare or equivalent

Experience / Knowledge

Essential

• Previous experience working as a therapy assistant or health care assistant within the acute or community setting.

Desirable

• Experience working in Emergency Department or Acute Assessment/ Frailty Units.

Skills / Abilities

Essential

• Ability to communicate information (verbal, non verbal and written) in an accurate, clear and logical manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Barking, Havering and Redbridge University Hospitals NHS Trust

Address

Across Sites

Rom Valley Way

Romford

RM7 0AG

United Kingdom

Employer's website

https://www.bhrhospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please check the job description & person specification document for more information on the requirements for this job.

Person Specification

Qualifications

Essential

• Consultative Committee Accountancy Bodies (CCAB) or Chartered Institute of Management Accountants (CIMA) - fully qualified; or qualified by experience
• Evidence of continued professional development

Desirable

• A further qualification in management or a Master's degree would be an advantage

Experience

Essential

• Extensive experience in finance including demonstrable financial management experience at a senior level.
• Experience of annual planning, budget setting cycles and cost improvement plans.
• Experience of presenting highly complex financial and non-financial information to non-financial colleagues including Senior Managers and Executives.
• Experience of analysing highly complex financial and activity information and evaluating the impact on business performance.
• Experience of completing financial appraisals for business cases and providing effective business partnering support to services.
• Extensive specialist knowledge of accounting standards and principles and the ability to interpret, apply and explain them in non-routine situations to senior managers and clinicians.
• Experience of leading, motivating, managing and developing team.

Desirable

• Strong understanding and experience of the NHS financial framework.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Surrey and Borders Partnership NHS Foundation Trust

Address

18 Mole Business Park

Randalls Road

Leatherhead

KT22 7AD

United Kingdom

Employer's website

https://www.sabp.nhs.uk/working-for-us (Opens in a new tab)

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person Specification

Qualifications

Essential

• Educated to GCSE standard, specifically in English or equivalent qualificationsor experience.
• Evidence of continuing professional development across the spectrum of commercial procurement; specificallyacross Commercial Procurement Logistics and Supplies.
• A valid manual driving licence (in accordance with BHRUTinsurance requirements, internal policies and DVLA requirements) and ability to drive cars, small vans and large 3.5 tonne vans (Category B and all future requirements for this category as prescribed by the DVLA or superseding UK Government bodies oand/or legislation).

Desirable

• A valid manual driving licence (in accordance with BHRUTinsurance requirements, internal policies and DVLA requirements) and the ability to drive 16-seater mini-buses (Category D1).

Experience

Essential

• Able to effectively work in both a team and a matrix structure within the service and organisation-wide.
• Experience of persuading and influencing stakeholders.
• Demonstrates a strong desire to improve performance and make a difference by focusing on outcomes and supporting transformational projects and programmes.
• Ability to work on own initiative and organise own workloadwithout supervision and to prioritise work of self and others, either directly or indirectly in a matrix structure.
• Ability to work to tight and often changing timescales and within financial constraints.
• Entry level of numerical, analytical and computer skills and attention to detail.
• Good planning and organisation skills.
• Good communications skills.
• Good negotiation and influencing skills.
• Team player with the ability to contribute effectively to the team in both a supporting and matrix role.
• Experience of leading excellent customer service delivery outcomes.
• Experience of supporting internal and external audits; specifically annual stock takes.
• Experience of driving both small vans and large 3.5 tonne vans as part of delivering an end to end logistics service.

Desirable

• Experience of working collaboratively across key external organisational partners in an NHS setting
• Proven experience of capability to plan over short, medium and long- term timeframes and adjust plans and resource requirements accordingly.
• Experience of working collaboratively across organisations.
• Experience of working with AIMS.

Skills

Essential

• Able to develop and gain agreement on new methods of operation where peer group may have alternative views
• Good verbal and written skills.
• Operates with a positive outlook, is solution-focused and is dedicated to improving relationships for improved patient outcom
• Self-motivated and flexible approach to tasks and problems
• Adaptable and able to demonstrate resilience in difficult situations
• Good relationship-building skills and ability to form constructive,credible strategic and operational relationships at peer level through high professional credibility.
• Good demonstrable interpersonal, customer service and communication skills, with an ability to question, support, influence and engage peers across the organisation to drive the required outcomes.
• Demonstrable work planning, management & monitoring skills to manage own work to deliver outputs to drive maximum productivity and performance and to meet challenging deadlines, leading by example.
• Experience of driving cars, small vans and large 3.5 tonne vans.
• Experience of driving vehicles with electronic tracking/monitoring systems, safety camera equipment, hands-free telephone systems and satellite navigation systems

Desirable

• Experience of driving 16 seater mini-buses

Other

Essential

• Energy and enthusiasm for commitment to high environmental standards
• Strong identity with the core values of the public service and the NHS
• Compassionate and empathetic
• Professional approach with ability to undertake hands on delivery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Barts Health NHS Trust

Address

Queens Hospital/ King George Hospital

London

RM7 0AG

United Kingdom

Employer's website

https://www.bartshealth.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Pharmacy Technicians play an important role alongside Clinical Pharmacists, Community Pharmacists and other members of the PCN/Practice and MDT.

Purpose of the role is to lead improvements to maximise safe, cost-effective best practice in prescribing to improve the quality of patient care. You will help patients get the best from their medications by switching medications to agreed and approved protocols, improving repeat prescribing in general practice and minimising the risk and aiming to reduce wasted medicines.

You will also encourage the development of better understanding of the principles of medicines. This will involve assisting the PCN in achieving national requirements, NICE implementation and utilisation of medicines optimisation initiatives.

Person Specification

Other

Essential

• Able to work under pressure
• Has attention to detail
• Hard working, flexible and reliable as part of the team
• Ability to work as part of an integrated multi-skilled team
• Excellent Time management and Communication skills
• Excellent verbal and written communication skills coupled with the understanding of data protection and confidentiality issues
• Ability to adapt to specific clinical systems with the surgery
• Ability to use and understand Microsoft Office Package

Experience

Essential

• An appreciation of the NHS agenda and Government targets
• Awareness of the systems to support management of patients in a primary care setting, delivering pharmaceutical input and support
• Good clinical pharmacy knowledge and terminology
• Knowledge and understanding of pharmacy law and ethics and current legislation

Desirable

• Awareness of GP management systems
• An appreciation of the nature of primary care prescribing, concepts of rational prescribing and strategies for the improvement of prescribing
• Understands the aims of the current healthcare policy within the PCN

Qualifications

Essential

• Professional registration with GPhC
• BTEC/NVQ Level 3 or equivalent in Pharmaceutical Sciences
• Evidence of Continued Professional Development

Desirable

• Experience of working as a qualified, registered pharmacy technician in primary care, community or hospital pharmacy
• Ability to demonstrate how to influence and persuade partners of the respective merits of different options, innovations, new opportunities and challenges

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Three Valleys Health PCN

Address

Elm Hayes Surgery

Clandown Road

Paulton

Bristol

BS39 7SF

United Kingdom

Employer's website

https://www.threevalleyshealthpcn.co.uk (Opens in a new tab)

Job description

Job responsibilities

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.

Assessing the health care needs of patients with undifferentiated and undiagnosed problems.

Screening patients for disease risk factors and early signs of illness.

In consultation with patients and in line with current practice disease management protocols, developing care plans for health.

Providing counselling and health education.

Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate.

Recording clear and contemporaneous consultation notes to agreed standards.

Collecting data for audit purposes.

Compiling and issuing computer-generated acute and repeat prescriptions.

Prescribing in accordance with the Northern Lincolnshire Area Prescribing Formulary.

In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Person Specification

Qualifications

Essential

• Full GMC Registration Performers List Registration

Desirable

• MRCGP Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

SLC Medical Group

Address

Springfield Road

Grimsby

DN33 3JF

United Kingdom

Employer's website

https://www.slcmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Responsibilities of the role

The postholder will be a senior member of the Regional Finance leadership team, and will:

• Develop relationships with NHS providers and systems, providing support, challenge and oversight to help them deliver sustainable financial and operational performance.
• Deliver expert financial advice to local and regional leaders, supporting decision-making across a broad range of complex and high-profile issues.
• Be responsible for financial planning, performance management and reporting across revenue, capital and cash, ensuring compliance with national policy and financial frameworks.
• Support organisations to develop and deliver robust financial recovery plans, productivity programmes and cost improvement initiatives.
• Work collaboratively with senior operational, clinical and finance colleagues to develop solutions that improve delivery, value for money and outcomes
• Deliver NHS England's financial assurance and regulatory responsibilities, providing appropriate oversight, challenge and intervention where required.
• Identify, manage and mitigate financial risks, ensuring timely escalation and intervention where required.
• Act as a key link between national, regional and local teams, ensuring consistent implementation of financial policy, guidance and priorities.
• Represent NHS England at senior meetings, board-level discussions and external stakeholder forums.
• Be responsible for significant regional and national programmes that support service transformation, financial sustainability and improved value for money.
• Support the development, review and delivery of major capital programmes and business cases.
• Work across NHS England to identify and share learning, best practice and effective approaches

Full details are provided in the Job Description

Person Specification

Essential

Essential

• Professional finance qualification i.e. CCAB or CIMA, CPD compliant, with minimum 3 years senior financial management experience within large and complex organisation(s)
• Significant knowledge and understanding of NHS Financial regime, and it's application to planning and delivery of organisation and region financial positions in line with national targets and requirements
• Credible expert, providing evidence-based financial and business advice to senior leaders, influencing key strategic and operational delivery decisions
• Well developed analytical, business and influencing skills in operational planning, investment case development and review, financial planning, productivity and cost improvement
• Highly developed and effective communication, influencing, multi-professional working, and relationship-building abilities

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS England

Address

North East and Yorkshire region office base (6 options)

North East and Yorkshire region office base (6 options)

LS14AP

United Kingdom

Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)

Job description

Job responsibilities

CLINICAL

• To provide a high quality and largely autonomous and systematic service including consultancy, training and casework to a specified Family Help/Social Care Team, including one to one casework supervision, advice and support.
• To undertake highly specialist assessments, risk assessment and assessment for suitability for specialist psychological therapies with clients and their carers (as appropriate to the role).
• To formulate and implement plans for the formal psychological treatment and/or management of clients mental health problems, based upon an appropriate conceptual framework of the clients problems, and employing methods based upon evidence of efficacy, across the full range of care settings.
• To be responsible for providing a range of psychological interventions for individuals, carers and groups, within and across teams employed individually and in synthesis, adjusting and refining psychological formulations drawing upon different explanatory models and maintaining a number of provisional hypotheses.
• To provide at least one specialist evidence based psychological intervention as dictated by the needs of the service.
• To provide highly specialist consultation to members of the various teams in the area and beyond regarding formulation and psychological management of clients of those teams.
• To use highly specialist psychological knowledge and skills to contribute to the more effective management of patients by teams.
• To be involved in the development and delivery of training within the Trust.
• To participate in clinical and caseload supervision arrangements provided by the Service.
• To maintain accurate records and to monitor clinical workload using agreed systems.
• To participate in generic team duties as agreed by the Family help team Manager and AWP CPI Supervisor, as appropriate to the needs of the service.
• To enter data as requested by the Trust in a timely manner.

MANAGEMENT

• Delegated caseload supervision.
• Represent the service at specialist meetings as requested.
• The co-ordination of small scale projects as requested.

PROFESSIONAL

• To fully observe the BPS (1996) Code of Conduct and the DCP Guidelines for the Professional Practice of Clinical Psychology (1995), or the equivalent for the professional body you are registered with To be HCPC registered, or registered with other equivalent regulatory body.
• To be aware of, adhere to, and where appropriate, contribute to the formulation and review of Trust, Area, Clinical Psychology and Bristol City Council policies and procedures. Copies of Trust Policies can be accessed via the staff intranet or from your manager.
• To participate in local psychological therapy and psychology meetings and trust wide meetings as appropriate.
• To maintain and develop high standards of psychological therapy practice by engaging in continuing professional development and co-operative working/networking with other psychological therapists.
• To participate in an annual performance appraisal.
• To participate in clinical supervision.

SERVICE GOVERNANCE

• To participate in service governance processes in the profession and in Bristol City Council to maintain a safe, effective service which responds to Service User feedback.
• To support and participate in multidisciplinary clinical audit.
• To liaise with other disciplines and agencies to ensure that best practice is shared.
• To promote the use of effective interventions in the service.

TRAINING AND STAFF DEVELOPMENT AND MANAGEMENT

• To provide supervision for clinical psychology trainees, or other trainees from regional training courses and elsewhere as appropriate.
• To provide training, supervision and consultation in psychological approaches to other staff in the Service Co-ordinator Team. This is to include support with client engagement, joint assessment, formulation of psychological problems and planning of interventions to be implemented by Service Co-ordinators.
• To contribute to the development of a psychologically based framework of understanding and care across service settings through providing teaching, training, consultation and supervision.
• To participate in peer supervision arrangements for psychological therapists in the area.
• To collaborate with colleagues to develop and offer training courses, workshops and supervision groups to develop psychological skills for staff in the area.
• To contribute to the teaching of students and trainees in psychology, medicine, nursing and other health care disciplines.
• To agree a plan of personal development with the line manager and professional lead for the service.
• Provide inclusive, compassionate and effective adult mental health leadership for your team by setting clear vision and direction.
• Develop a culture and environment in which members of staff are encouraged and supported to deliver high- quality services and are supported to innovate and improve services where appropriate.
• Encourage your team to feel able to raise concerns openly and safely.
• Promote equality of opportunity in service delivery and employment, ensuring that no person receives less favourable treatment than another on the grounds of gender, marital status, race, religion, creed, colour nationality ethnic or national origin, sexual orientation or disability.
• Consider the individual needs of team members for a healthy work-life balance and think about how their needs can be supported by providing flexible ways of working.

Person Specification

Education and Qualification

Essential

• Doctorate Level training in Clinical/ Counselling Psychology or equivalent professional qualification for other professions.
• Registered with the HCPC or other equivalent regulatory body.
• Post qualification and further specialist training in specified specialist intervention

Desirable

• Supervision Training

Expereince and Knowledge

Essential

• Care Co-ordination or equivalent role.
• Training others in MH services topics.
• Clinical supervision/consultation with other professionals.
• Evidence based therapeutic interventions with client group.
• Experience of risk assessment and management.
• Experience of working with a diverse population and the ability to consider issues of diversity, accessibility and equality of access to services.

Desirable

• Relevant R&D or clinical audit work post qualification.
• Experience of working with families, and particular mental health issues for this service user group.

Skills and abilities

Essential

• Ability to work collaboratively and successfully in a multi-disciplinary team environment across sectors and agencies
• Well organised with good administration skills
• Self-awareness and emotional resilience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Symes House

Peterson Square

Hartcliffe, Bristol

BS13 0BE

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

To provide comprehensive administration and secretarial support to the multidisciplinary teams or departments and the system-wide multi-disciplinary team.

There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent proactive organisational skills to support the Team in its work.

The post holder will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system (Rio).

They will possess excellent working knowledge of Rio and all Microsoft Office systems including Word and Excel.

The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes.

They will need to be able to work proactively and effectively within a team and share work streams where appropriate.

Their work is managed rather than supervised and they are accountable for their own actions.

Their manager is available for reference but generally, they will manage their own workload and time management.

There may be a requirement to provide supervision to support administrators or apprentice posts.

Liaise with a wide range of stakeholders, both internal to the organization and external, including:

Medical Staff Multidisciplinary Teams (Community or Inpatient) Services Users and Carers Health and Social Care teams Third sector/voluntary agencies Community groups and local authority provision Other statutory agencies e.g. Police, Ministry of Justice etc. Providing Secretarial support to named Medical Staff/management team.

Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and persuasive skills where there may be barriers to understanding or agreement.

Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc.

Provide and receive routine and complicated information, including dealing with enquiries from external stakeholders and the public. The provision of and updating of patient notes, collation of information for transfer of care etc. This may include sensitive information.

Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective.

To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items.

To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner.

Exercise judgement when dealing with patient enquiries, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings, tribunals etc.

Escalating issues to the Lead Clinical Services Administrator as appropriate.

Arrange meetings and appointments for members of the team, negotiating diary conflicts and competing priorities as appropriate. Including the scheduling ofConsultant Clinic AppointmentsTribunalsRoom BookingsOther bookings as required

Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the RiO system.

The post holder will order stationery and other necessary items for the team via the procurement system. May be responsible for petty cash float/handling.

Supporting the induction of new staff members as required.

Produce confidential correspondence and reports on a frequent basis.Maintain efficient and effective electronic filing system/, Internet, Intranet, patient records to access and extract information as needed.Take and distribute formal minutes as necessary.

Clerical duties including photocopying and scanning.

Undertake surveys or audits as necessary to own work. May be asked to contribute to audit and research projects within the service to inform service development and standards.

Provide cover for colleagues when and where necessary.

Plans own workload to ensure that weekly, monthly, quarterly and annual tasks are met.

Prioritise workload with particular consideration to issues arising and responding to shifting priorities appropriately.

Assist patients during incidental contact, to provide non-clinical advice or information to patients/relatives or carers.

Other tasks which are commensurate with the broad purpose and banding of the post.

Person Specification

Essential and Desirable

Essential

• Previous experience and proficiency in IT skills (including Word, Excel and MS office packages)
• NVQ Level 3 in Business and Administration or equivalent
• Excellent communication skills, both verbal and written
• Experience of working as part of a Team
• Experience of taking minutes of meetings

Desirable

• Experience of working in a Health or Social Care setting as an Administrator
• Demonstrates clear understanding of the principles of confidentiality