Job summary

We are expanding, come and grow with us! Do you have excellent communication, listening and computer skills, enjoy solving problems and genuinely want to make a difference in the lives of others? If so, join our army of life-savers as a Health Advisor taking 999 and 111 calls. Being a Health Advisor is challenging but rewarding as you can directly help those most in need. You will work as part of a close-knit team of people who have a passion for helping those in crisis, where no two days are the same. You don't need any medical knowledge, and full training in managing calls and use of our systems will be provided.

This role could be the first step of a great career in healthcare and can give you the knowledge to go even further. In this role you will:

Be a strong communicator, asking questions in a way which can help assess a callers needs in a pressurised environment, where time is of the essence.

Manage calls supported by a computerised medical assessment tool, to help give patients the most appropriate care response. From an ambulance in life-threatening emergencies, through to a GP appointment, dentist appointment, or referring the patient to a range of community-based services, such as a walk-in-center.

Please ensure that you have read the shift pattern document attached before applying. As a 24/7/365 service, you will be expected to work Bank Holidays including Christmas. Any Bank Holidays worked will be added to your holiday allowance.

Main duties of the job

As a Health Advisor for the ambulance service you will be the first point of contact with patients, healthcare professionals and other callers. Working within Operations Centre's located atHQ - Newcastle, Hebburn and Wynyard you will use NHS pathways to record patients demographics and clinical information to assess their condition to ensure they are directed to the most appropriate healthcare professional or service.

You will provide basic advice and health information to patients calling 111, supporting callers to access the appropriate level of care.

Your Training is pass or fail and whilst you will be trained initially to handle 111 calls, over the next 12 months it is expected that you will be given additional skills, via a career progression programme, to enable you to handle 999 Emergency calls. All of our Health Advisors are expected to take both types of calls.

On occasion you may be required to work from one of our alternative sites, to enable the Trust to fulfil its obligations.

In line with the code of practice on English language requirements for public sector workers applicants must have the ability to converse under pressurised circumstances with members of the public and document and provide instruction in accurate spoken and written English.

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Job summary

Working within the Quality and Safety directorate, this is a key role in the provision and management of Legal Services and will include management of the Coroner and Claims department.

The Postholder will provide specialist legal advice and guidance to senior leaders and managers on complex legal matters, supporting informed decision-making and effective risk management whilst delivering high-quality, solutions-focused and timely legal support, in order to support delivery of the Trust's business and identify and manage legal risk effectively, minimising the Trust's exposure to liability and representing the Trust in both the Coroners' and Civil courts as necessary.

In addition to the NHS Resolution indemnity schemes the post holder will support the management of claims falling under commercial insurance provision for the Trust and the wholly owned subsidiary, North East Ambulance Service Unified Solutions (NEASUS). This includes day to day management of motor insurance related claims and liaison with third parties and insurers. The management of claims also includes those classified under special losses and compensation and not related to formal indemnity arrangements.

Please note that this Job Description is currently under Job Evaluation and is subject to amendment following the evaluation process.

Main duties of the job

The post-holder will support the Head of Quality and Safety in providing specialist advice on the management of claims and inquests to the Board and senior managers.

On behalf of the Head of Quality and Safety the post holder will support the development, implementation and maintenance of business management systems and processes which enable the Legal Services team to deliver its responsibilities and agreed objectives. This will include the review and updating of the Ulysses integrated risk management system and database, working in conjunction with colleagues in the Regulatory Services functions and wider directorate.

The Internal Solicitor and Legal Services Manager will support the development, implementation and review of policies, procedures and guidance relating to coronial, civil litigation and insurance provision.

The post holder will possess the specialist qualifications, knowledge and experience necessary to support the Head of Quality and Safety in relation to coronial, civil litigation and insurance provision.

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles. Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more! Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey. We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all". We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System. From 01.04.2025 If your role needs a DBS you'll be subject to salary deduction totaling £49.50 spread over first and second pay.

Job summary

The HART Team Educator (TE) will be an experienced HART Operative reporting to and acting on behalf of the HART Training Manager when required. The HART Team Educator is responsible for the compliance of staff training to enable the delivery of patient care in their HART team against national and trust standards, ensuring compliance against commissioning requirements. The post holder will promote the trust values, encouraging staff to continuously improve the care and clinical quality of the service they provide to patients, they will exercise autonomy, decision making, judgement and discretion, at a level appropriate to this role, delivering clear leadership and subject matter (HART) expertise by personally demonstrating the highest organisational, professional and personals standards in the best interest of patients and the Trust. This will be while working collaboratively with the teams associated Team Leader.

During operational shifts there is a requirement to fulfil the role of the shift Team Leader, or work clinically as an operative on a dual or solo crewed resource.

Will work closely with other emergency service personnel at incidents in line with well-established Joint Emergency Services Interoperability Principles (JESIP).

Must be prepared to be deployed to protracted incidents and, where necessary, in support of mutual aid requests to other Trusts where they could be away from home for a number of nights, at little or no notice.

Main duties of the job

Adhere to Trust policies and best practice thereby maintaining and promoting the highest professional standards, including clinical practice, conduct, attendance and compliance with the dress code.

Demonstrate and maintain a positive attitude and commitment to Equal Opportunities and diversity.

Agree Personal Development Review (PDR) with all direct reports. Appraise performance and provide feedback to ensure local objectives and Personal Development Plans are achieved. Deal fairly and rigorously with underperformance.

Attend identified courses to maintain and increase personal knowledge base, including trust management training.

Develop specialised knowledge of HART principles, capabilities and procedures.

To maintain competencies through continuation training, both practical and theoretical and be included into the HART PRV rota.

Attend and complete nationally required training programmes.

Be responsible for personal contribution to the development of HART and where necessary, the testing and evaluation of new initiatives.

Enhance own performance through continuously developing own knowledge, skills and behaviours to meet the current and future requirements of the job and respond to the learning needs of the Trust.

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Job summary

Resource Scheduling Coordinator

37.5 hours per week - full timeWeekly shift patterns 07:00-15:00, 09:00-17:00 (flex), 11:00-19:00 Salary: £25,760 - £27,476Based in Newcastle Upon Tyne (this is not an agile role)

Are you looking for a fast paced, exciting and challenging new role with lots of career opportunities then we would love to hear from you!!

We have an exciting opportunity within our Resource Scheduling Department here at The North East Ambulance Service Foundation Trust. We are looking for quick thinking, energetic people who are organised and like to be part of a great team, there are lots of opportunities for further learning and development as well as working closely and collaboratively with the Operational staff around the Trust.

You will be required to support operations with a specific focus on working pattern flexibility, staff rota's, ensuring that capacity and demand is met, and that clinical colleagues and resources are allocated and utilised appropriately. You will need to work independently without direct day to day supervision and be able to time manage appropriately.

Please note, unsuccessful candidates within the last 6 months need not apply.

Main duties of the job

To be a main point of contact for operational and support services staff to ensure that production of core rotas and schedule resources effectively according to the needs of the business.

All information held on the Global Rostering System (GRS) within the Trust are accurate and conform to Working Time Directive Regulations and Data Protection Act requirements. Training will be given for this.

To ensure that all staff have the correct hours according to their contract, annual leave allowance allocated to them in line with service level agreements and working time legislation.

To manage colleagues annual leave, sickness, training, rotas and various abstractions to ensure service level agreement.

To ensure the timely provision of analytical and statistical information from the Rostering system is correct, transparent and up to date.

It is important that you a computer literate as you will be required to work on our Global Rostering System and Microsoft Excel and Word on a daily basis.

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Job summary

A post to develop specific specialist knowledge, skills and practice in Occupational Health (OH), with training, support and supervision by the OH Nurse Specialists as requiredSupport and contribute to the effective provision of a high-quality Occupational Health Service to the North East Ambulance Service (NEAS) and its contracted organisations.The post holder will be expected to work within any NEAS NHS Trust premises and will be expected to transfer flexibly between workplace sites as necessary to meet service requirements. In delivering OH services, the post-holder may be required to work an occasional evening or weekend to meet service needs.

Main duties of the job

To develop the skills, knowledge and confidence to be responsible for, and manage a wide range of OH nurse activities as follows:

o Providing OH advice:o Screening Workplace Health Questionnaires:o Referral assessment:o Management of Contamination incidents from Bodily Fluid Exposure:o Management and Control of Certain Illnesses and Infections:o Health Surveillance Programmes:o Occupational Health Clinics:o Counselling:

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Job summary

Vacancies across the Trust area, Newburn, Hebburn and Wynyard

Are you considering your next step in your clinical career and want to work in a supportive environment? Use your skills and experience to serve and protect the people in your area.

Come and join the team.

We are looking for experienced clinicians to work full or part-time within our Integrated Urgent Care Clinical Assessment Service in order to assess and deliver care to patients across all age-groups, some with complex needs.

You will be providing assessment, medication advice and health information, supporting individuals to access the appropriate level of care including advice to manage their symptoms at home. Everyone at NEAS plays an important part in making sure all of our patients receive the correct treatment and care appropriate to their individual needs. It's an exciting environment to work in, and the job satisfaction immense.

It's an exciting environment to work in, and the job satisfaction immense.

Main duties of the job

Senior Clinical Advisors are required to work as part of a multidisciplinary team within the service provided by providing high-quality, evidence-based healthcare to the immediate needs of the patient.

You will require a critical understanding of detailed theoretical and practical knowledge and have specialist knowledge and experience. A depth of knowledge and understanding which enables you to perform at a high level of practice, take a leadership role, use and develop evidence to inform your practice and deal with complex, unpredictable patient presentations. You will be responsible for the telephone assessment of health and clinical needs, utilising professional clinical judgement, supported by NHS Pathways and other suitable clinical decision support systems across both 111 and 999.

The role requires generalist and specialist skills to assess and deliver care to patients across all age-groups. You will provide assessment, medication advice and health information supporting individuals to access the appropriate level of care including advice to manage their symptoms at home. You will be responsible for the supervision, teaching and preceptorship, coaching and mentoring of other staff, which may include; students, other clinicians and health advisor.

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Job summary

Vacancies across the Trust area, Newburn, Hebburn and Wynyard

Are you considering your next step in your clinical career and want to work in a supportive environment? Use your skills and experience to serve and protect the people in your area.

Come and join the team.

We are looking for experienced clinicians to work full or part-time within our Integrated Urgent Care Clinical Assessment Service in order to assess and deliver care to patients across all age-groups, some with complex needs.

You will be providing assessment, medication advice and health information, supporting individuals to access the appropriate level of care including advice to manage their symptoms at home. Everyone at NEAS plays an important part in making sure all of our patients receive the correct treatment and care appropriate to their individual needs. It's an exciting environment to work in, and the job satisfaction immense.

It's an exciting environment to work in, and the job satisfaction immense.

Main duties of the job

Senior Clinical Advisors are required to work as part of a multidisciplinary team within the service provided by providing high-quality, evidence-based healthcare to the immediate needs of the patient.

You will require a critical understanding of detailed theoretical and practical knowledge and have specialist knowledge and experience. A depth of knowledge and understanding which enables you to perform at a high level of practice, take a leadership role, use and develop evidence to inform your practice and deal with complex, unpredictable patient presentations. You will be responsible for the telephone assessment of health and clinical needs, utilising professional clinical judgement, supported by NHS Pathways and other suitable clinical decision support systems across both 111 and 999.

The role requires generalist and specialist skills to assess and deliver care to patients across all age-groups. You will provide assessment, medication advice and health information supporting individuals to access the appropriate level of care including advice to manage their symptoms at home. You will be responsible for the supervision, teaching and preceptorship, coaching and mentoring of other staff, which may include; students, other clinicians and health advisor.

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Job summary

The role's primary purpose is to deliver, assess, and support high-quality education and training, ensuring learners achieve their qualifications efficiently and to national standards. The postholder teaches and assesses apprenticeship and educational programmes up to Level 5, providing feedback, guidance, and support to help learners progress and succeed. They manage learner cohorts to achieve targets for retention, achievement, and timely completion, while maintaining accurate records and compliance with awarding and regulatory requirements.

They develop and deliver clinical and non-clinical training, conduct training needs analyses, and design flexible, innovative learning solutions including simulation-based education. The role contributes to quality assurance by ensuring programmes meet professional and governance standards, supporting audits, and continuous improvement processes.

Maintaining clinical competence through operational practice, the postholder supports workforce development and may assist in recruitment assessments. They research and develop learning resources, promote lifelong learning, and act as course lead or tutor where required. Collaboration with Education and Development Leads, higher education partners, and stakeholders is essential to ensure alignment with organisational strategy and educational best practice.

Main duties of the job

The role provides high-quality educational and clinical advice, guidance, and support to students and staff, ensuring effective, evidence-based learning across the organisation. Working with higher education partners, the postholder develops and delivers programmes that meet Trust and professional standards. They maintain clinical competence through regular operational shifts, ensuring teaching and assessment remain current and relevant. Responsibilities include delivering and assessing learning, compiling reports, evaluating performance, and maintaining accurate records in line with awarding body and Trust policies.

Please see job description for more details.

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

From 01/04/25 If your role needs a DBS you'll be subject to salary deduction totaling £49.50, spread over first and second pay.

Job summary

NEAS are looking to appoint aSecurity Violence Reduction & Prevention (SVPR) Officer. We are looking for someone who shares our commitment to delivering high standards through ongoing training and development, ensuring quality and safety for our patients and staff alike.

Under the direction of the Health and Safety Manager the SVPR Officer will provide expert advice and guidance onSecurity Violence Reduction & Prevention issues to all directorates/departments, whilst monitoring the Trusts compliance with the requirements of relevant Security Violence Reduction & Prevention standards and guidance.

The successful candidate will support the Health and Safety Manager to develop, implement and manage relevant policies, procedures, protocols and guidelines in relation to the management of Security Violence Reduction & Prevention.

They will provide specialist advice and guidance, in respect to the development of Security Violence Reduction & Prevention arrangements, as well as promote a positive safety culture that is committed to learning at all levels.

Supporting the Health & Safety Manager to deliver the programme which systematically recognises, reports, analyses, evaluates and minimises non-clinical and clinical risk management throughout the Trust.

The successful candidate should have demonstratable evidence of significant experience in this field whilst being able to provide evidence of continuing professional development.

Main duties of the job

Support the Health & Safety Manager to implement the Trust's Violence Prevention and Reduction (SVPR) Strategy including contribution towards ensuring that the Trust has safe systems of work and processes in place to ensure the safety of all users and visitors to Trust sites.

Assist with the development, co-ordination, and monitoring of the Trust's SVPR culture and performance.

Support the Head of Regulatory Services to deliver the programme which systematically recognises, reports, analyses, evaluates and minimises non-clinical and clinical SVPR management throughout the Trust.

Support the Head of Regulatory Services to design, development, implementation, and monitoring of an effective, compliant, and integrated risk system that covers all aspects of risk faced by the organisation and is integral to the business processes of the Trust.

Support the Head of Regulatory Services to write and revise the Trust's Violence Prevention and Reduction Strategy, associated policies, procedures, and forms and promote their implementation.

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

From 01/04/25 If your role needs a DBS you'll be subject to salary deduction totaling £49.50, spread over first and second pay.

Job summary

We are expanding, come and grow with us! Do you have excellent communication, listening and computer skills, enjoy solving problems and genuinely want to make a difference in the lives of others? If so, join our army of life-savers as a Health Advisor taking 999 and 111 calls. Being a Health Advisor is challenging but rewarding as you can directly help those most in need. You will work as part of a close-knit team of people who have a passion for helping those in crisis, where no two days are the same. You don't need any medical knowledge, and full training in managing calls and use of our systems will be provided.

This role could be the first step of a great career in healthcare and can give you the knowledge to go even further. In this role you will:

Be a strong communicator, asking questions in a way which can help assess a callers needs in a pressurised environment, where time is of the essence.

Manage calls supported by a computerised medical assessment tool, to help give patients the most appropriate care response. From an ambulance in life-threatening emergencies, through to a GP appointment, dentist appointment, or referring the patient to a range of community-based services, such as a walk-in-center.

Please ensure that you have read the shift pattern document attached before applying. As a 24/7/365 service, you will be expected to work Bank Holidays including Christmas. Any Bank Holidays worked will be added to your holiday allowance.

Main duties of the job

As a Health Advisor for the ambulance service you will be the first point of contact with patients, healthcare professionals and other callers. Working within Operations Centre's located atHQ - Newcastle, Hebburn and Wynyard you will use NHS pathways to record patients demographics and clinical information to assess their condition to ensure they are directed to the most appropriate healthcare professional or service.

You will provide basic advice and health information to patients calling 111, supporting callers to access the appropriate level of care.

Your Training is pass or fail and whilst you will be trained initially to handle 111 calls, over the next 12 months it is expected that you will be given additional skills, via a career progression programme, to enable you to handle 999 Emergency calls. All of our Health Advisors are expected to take both types of calls.

On occasion you may be required to work from one of our alternative sites, to enable the Trust to fulfil its obligations.

In line with the code of practice on English language requirements for public sector workers applicants must have the ability to converse under pressurised circumstances with members of the public and document and provide instruction in accurate spoken and written English.

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Job summary

An exciting six months secondment opportunity has arisen in the Resource Scheduling Department.

The Resource SchedulingLeadis responsible forthe supervision of a team of local scheduling Senior Coordinators and Coordinators, ensuring the best possible resourcing decisions are taken for their area. The role requires the post holder to ensurebestfit allocation of shifts tooptimizeperformance, ensure effectiveutilizationof GRS (or equivalent rostering system), and provide advice and support on the future allocation of resources within Operations.

Key performanceobjectiveswill include the management of overtime, reductions in downtime, managementof abstraction levelsincluding a focus on annual leave and training requirements,and to create and support a positive working culture within the Resource Scheduling Department.The role will provide insight and support to the Heads of Service and Operational Managers in their area, giving assurance to all resourcing matters.

Main duties of the job

To contribute toregular team meetings to communicate updates and procedurechanges, as wellasdiscussingand resolving anyschedulingissues. Provide support,insightand assurance to the Heads of Service and Operational Managers in their area, attending meetings whererequired

Line managementresponsibilityofa cohort of colleagueswithin the Resource Scheduling Department, including managing performance, absences, appraisals and any other leadership or managementrequirements.

Provide daily direction and communication to theResource Scheduling Team so that staff requests are addressed ina timely, efficient, and knowledgeablemanner

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

From 01/04/25 If your role needs a DBS you'll be subject to salary deduction totaling £49.50, spread over first and second pay.

Job summary

The Contracting and Performance Team is recruiting a Deputy Head of Contracting and Performance, providing continuity, resilience, and additional capacity for the team at a key time for the Trust.

The Contracting and Performance function sits at the heart of how NEAS plans, delivers, and assures high-quality services. As Deputy Head of the team, you will support the Head of Contracting and Performance to ensure robust contracting and sub-contracting arrangements, strong performance oversight, and effective collaboration with operational and corporate leaders across the Trust and wider health system.

You will play a key role in ensuring that NEAS is able to demonstrate delivery against contractual requirements and national and local performance standards, and in supporting internal work to improve services, drive efficiency, identify and manage risks, and assure the services provided on the Trust's behalf by a range of independent sector ambulance providers.

Main duties of the job

Key responsibilities of the role include:

• Support the development, negotiation and management of high-value healthcare contracts, sub-contracts and service level agreements (SLAs), ensuring compliance with NHS standards and legal requirements.
• Help lead the Trust's performance management approach, including supporting the delivery of the Integrated Quality and Performance Reporting (IQPR) framework and production of clear performance insight for Executive, Committee and Board audiences.
• Support delivery of national and contractual performance standards, including Ambulance Quality Indicators (AQIs), Integrated Urgent Care KPIs, and associated improvement plans.
• Maintain effective relationships with commissioners, suppliers, regulators and internal stakeholders, representing NEAS in relevant forums and deputising for the Head of Contracting and Performance as required.
• Provide leadership and development support to colleagues within the Contracting and Performance team, helping to maintain a high-performing and professional culture.
• Contribute to the annual planning and contracting cycles, and cross-functional projects supporting service improvement and long-term sustainability.

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

From 01/04/25 If your role needs a DBS you'll be subject to salary deduction totaling £49.50, spread over first and second pay.