Job description

Job responsibilities

The main duties for this role are described in detail in the job description and person specification document, that is attached to this vacancy. Please ensure to read through to further your understanding of the role.

Person Specification

Experience

Essential

• Relevant and significant clerical/administrative experience in a busy office.
• Evidence of on-going commitment to continuing professional development
• Experience of working within a customer focused environment.
• Demonstrable understanding of and commitment to equal opportunities, health and safety and data protection.

Desirable

• Knowledge of employment procedures.
• Knowledge of employment legislation
• Experience of working within a high-volume recruitment setting
• Experience of working within the public sector or NHS.

Skills

Essential

• Ability to use Microsoft Office packages.
• Confident working with people at all levels, internal or external to the organisation.
• Able to analyse information and produce written documentation to a high standard.
• Ability to analyse complex information and identify appropriate recommendations.

Qualifications

Essential

• Knowledge, training and experience in a range of HR procedures to Higher National diploma level qualification in a relevant subject or equivalent experience.

Desirable

• Completion of an intermediate level course in human resource management activity, or office systems or equivalent qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North London Partners Shared Service

Address

Enfield Civic Centre

Silver Street

London

EN1 3XA

United Kingdom

Employer's website

http://jobs.royalfree.nhs.uk/select_sector (Opens in a new tab)

Job description

Job responsibilities

Key responsibilities

Lead the management and development of the award-winning automation services across multiple corporate service lines.

Manage the complex interface between the operational service, technical services, and partner NHS Trusts.

Oversee existing RPA processes to ensure the portfolio meets performance targets, remains highly efficient, resilient, and cost effective.

Identify RPA optimisations and find new opportunities to maintain and grow the automation user base.

Lead and guide teams and partner organisations through the implementation of automation and other complex technology transitions and system adoptions.

Drive technical innovation by collaborating with partner DXC Technology to integrate new tools like Artificial Intelligence.

Provide change governance & performance management through monitoring of service level agreements (SLAs), ensure robust key performance indicators (KPIs) are met, and maintain strict NHS digital governance standards.

About you

Proven professional experience operating within a complex corporate shared service environment.

Excellent team leadership and line management skills

Deep process knowledge in recruitment, occupational health, medical workforce, payroll, pensions, or HR administration.

Strong technical background in Robotic Process Automation (RPA) technology from any software vendor.

Demonstrated expertise in project management and service management methodologies.

Commercial and creative mindset capable of identifying automated solutions and expanding external client portfolios.

This role would be ideal for individuals seeking secondment, or fixed-term leadership position within digital transformation and service improvement.

Note that the role is based at the NLPSS corporate offices in Enfield and the successful candidate will be expected to be on site at least three days a week and more for the first six weeks during the initial period.

Person Specification

Education, qualifications and experience

Essential

• Experience of operating within a complex corporate shared service environment
• Experience in scoping, developing and managing robotic process automation business designs and delivery
• Significant and relevant experience of leading, delivering and implementing service change and improvements
• Project management qualification or demonstrable understanding and experience of project management principles
• Significant specialist knowledge and experience in NHS recruitment, occupational health, medical workforce and payroll, pensions and HR admin
• Educated to Master's degree level, or equivalent skills, knowledge and experience and a track record of sustained level of outstanding achievement
• Strong interpersonal skills and the ability to build and maintain effective relationships with stakeholders and colleagues

Desirable

• Experience of drafting and presenting business cases and customer proposals

Communication

Essential

• Experience in handling cross organisational stakeholders

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North London Partners Shared Service

Address

Enfield Civic Centre

Enfield

EN1 3XA

United Kingdom

Employer's website

http://jobs.royalfree.nhs.uk/select_sector (Opens in a new tab)