Job summary

We have an exciting opportunity in the Workforce Systems Department for a

full-time Workforce Systems Support Officer to join our ESR Helpdesk, whose main function will be to provide support (via telephone and email) to all managers and staff on the use of our workforce systems.

The systems we support in the ESR Team include the ESR (Electronic Staff Record) System and Optima (formerly HealthRoster).

Your role will be to provide day to day operational assistance to end users for ESR (Electronic Staff Record). We also work with our colleagues in recruitment, records and payroll to ensure the accurate upkeep of all staff records. We undertake data cleansing exercises to ensure quality, consistency, and accuracy, ensuring robust mechanisms are in place to protect the integrity of data within the Workforce Systems.

The ESR Team and Rostering Team work closely together, so it is expected that post holders gain an understanding of both systems to support the smooth running of the Workforce Systems Team.

*** Previous applicants need not apply ***

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

Main duties of the job

• The role is a mixture of working within the team based at Cobalt and working from home, though due to the nature of the role it is predominantly office based.
• You will be acting as the first point of contact for the Workforce Systems Team, receiving phone calls, addressing emails and reports, and generally anything related to end user support.
• You will provide and receive complex information and where barriers to understanding exist due to the technical nature of the information you will need to assist end users on their understanding.
• You will need to effectively communicate, both orally and in writing, complex data quality issues with staff within and outside the Trust.
• A degree of empathy will be required when communicating to service users reasons why the systems are not performing as expected and impacting on services.
• You will input and process information in accordance with agreed procedures and/or processes.
• Responding to queries from customers and data providers.
• You will maintain the systems undertaking data cleansing/comparing data from different sources to ensure quality, consistency and accuracy.
• A professional and co-operative approach to all users is required when providing support.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.

Job summary

To assist in the provision and delivery of a high-quality radiographic service within Northumbria HealthCare NHS Foundation Trust whilst adhering to all trust and departmental policies and procedures.Carrying out general admin and clerical duties and managing the reception area. There will be a requirement to book appointments ensuring patient's details are correct. Ensure all relevant data is recorded into the Trust PAS system capturing attendances performed outside of a clinic.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received

"Please note, for Secondment roles before an application is submitted, please ensure you have received the appropriate approval and completed documentation required beforehand, as this may delay the process if an offer was to be made."

The successful candidate will work closely with the clinical teams on site and with the admin teams across the Trust.

Main duties of the job

To assist in the provision and delivery of a high-quality radiographic service within Northumbria Health Care Trust whilst adhering to all trust and departmental policies and procedures.

To act as the first contact for the department upon a patient's arrival, carrying out clerical and reception duties.

Ensuring patient details are correct, with some requirement to book appointments.

To participate in all aspects of the administration service within Radiology

To act as a first point of contact for the department and co-ordinate patient appointments and enquiries using initiative to discern between queries ensuring minimum interruption to the service.

Alert management of urgent reports

Use the Image Exchange Portal (IEP) for transfer of images both to and from ELHT.

To upload CDs with DICOM imaging onto PACS.

To ensure all required imaging for MDT meetings is made available to internal and external clinical teams in a timely manner.

To create user accounts on PACS / RIS assigning role-based level access.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres.

We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Job summary

We have position available for a Catering Supervisor to join the team within Wansbeck and the Community Hospitals.

This position will be based at Wansbeck and the successful candidate will provide Supervisor cover for annual leave, sickness and training across the catering departments at Wansbeck, Alnwick, Blyth and occasionally Berwick.

Please note that it is a requirement of NHFML that all successful applicants pay for their own DBS certificate, if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

The successful candidate will be responsible for receiving, checking for quality, temperature and correct quantity as per order to suppliers, and the storage of such goods in the appropriate area within the time limits set out in the department policy on Hazard Analysis and Critical Control Point (HACCP).

To be able to demonstrate the ability to serve food to staff and to be able to check temperature levels and be aware of the Food Temperature Regulations.

Operating the central dish wash machine, cleaning, drying and checking of the staff/ward crockery and cutlery.

Preparation of vegetables, fruits and salads.

Preparation and dispatch of meals.

Service of food in restaurant.

Service of food in the Dining Room and associated areas and preparation of sandwiches, hot snacks and beverages where applicable.

The cleaning and re-stocking of vending machines.

Operation of the Staff Dining Room cash register.

The Supervisor is accountable for the effective day to day control and direction of all Coffee Shop/Barista assistant. Furthermore, the Coffee Shop Supervisor is responsible for the provision of a high quality; efficient customer orientated catering service and compliance with the Trust Patient Confidentiality Policy.

About us

NHFM is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. Established in 2012, NHFM provide specialist project management services for large and small capital developments, estates maintenance and a full range of facilities services. Carrying out facilities management for a state-of-the-art specialist emergency care hospital - The Northumbria, three general hospitals - North Tyneside, Wansbeck and Hexham hospitals - and a number of smaller community hospitals and clinic sites, we cover one of the largest geographical areas of any NHS trust in the country.

Work for us and you will be making a real difference to the NHS and the thousands of people who use our services each year. Visit our website www.nhfm.co.uk for more information about who we are and benefits of working for us.

Job summary

The role involves tracking patients through their cancer pathway ensuring they meet all of the National Cancer Waiting Times Targets. The role includes the occasional cover of multi-disciplinary team (MDT) meetings and the use of video conferencing equipment. Applicants should have a good IT skills and an understanding of medical terminology which is essential. The ability to work with concentration and accuracy and to liaise with staff at all levels is also required. The post-holder will be expected to work closely with the Cancer Pathway Coordinators in a team environment.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received

"Please note, for Secondment roles before an application is submitted, please ensure you have received the appropriate approval and completed documentation required beforehand, as this may delay the process if an offer was to be made."

Main duties of the job

• The role involves tracking patients through their cancer pathway ensuring they meet all of the National Cancer Waiting Times Targets.
• To extract clinical and administrative data from Trust IT systems and other agreed sources for the purpose of cancer registration, conforming to the National Cancer Registration Service (NCRS), requirements and standards, applying an understanding of the principles of cancer registration.
• To comply with National Cancer Waiting Times targets and deadlines.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Job summary

An exciting opportunity has arisen for a Community Matron to join our Community Nursing Teams across South East Central Northumberland; the Community Matron will be responsible for identification of vulnerable patients who are at risk and also those frequently admitted to hospital by proactive case management working with Specialist Nurses, Medical colleagues, Palliative Care, Intermediate Care, Social Care and AHPs, the aim is to reduce admissions and improve quality of life. They will provide support into the care homes.

Northumbria Healthcare Trust are committed to lifelong learning and offer support to enhance your knowledge and skills, to role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

• The Community Matron undertakes advanced clinical assessment, identifying needs, planning, case management and coordinating of care for patients with highly complex needs and co- existing long term conditions, working in partnership with other professionals and agencies to improve patient outcomes.

  The post holder will provide clinical leadership for staff within the Community Nursing service, supporting the development of staff roles with regular training and supervision and will contribute to the assessment of competence for registered and non registered staff.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres.

We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Job summary

An exciting opportunity has arisen to join the busy Radiology teams within The Northumbria NHS Foundation trust - There are positions available at Northumbria Specialist Care Hospital.

We are seeking to recruit Radiographers to provide cover in busy departments within the trust. The post holder will be required to work out of hours and weekends, evenings and night shifts.

The post holder will be expected to actively take part in continuous professional development.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received

Please note, for Secondment roles before an application is submitted, please ensure you have received the appropriate approval and completed documentation required beforehand, as this may delay the process if an offer was to be made

Main duties of the job

The post holder will be part of the shift rota.

The post holder may be required to rotate between sites across the Trust.

There is an expectation that the post holder will actively take part in CPD and discussion. They will also help to mentor students and supervise assistant practitioners.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.

Job summary

An exciting opportunity has arisen for an enthusiastic professional to join our dynamic District Nursing Service as a Community Nursing Deputy Team, to work alongside the Team Lead to provide leadership and day to day management of the Community Nursing Team based at in South-East Central Northumberland.

As a deputy team lead the post holder will establish and maintain robust communication networks with patients, carers, team members, GPs and other professionals and agencies. You will act as a role model for the Community Nursing service, our patients and families exercising accountability for patient care in line the NMC code of professional conduct.

To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

The post holder will be responsible for assessing, planning, implementing and evaluating packages of care for patients on their caseload, delegating appropriately providing and leadership to inspire and motivate others to high performance by agreeing clear goals and objectives, providing support and guidance and creating opportunities for development.

There is strong commitment to provide excellent leadership through mentorship, coaching and development for all grades of staff, to provide high quality patient care in line with Northumbria Healthcare Trusts Vision. Team Leads take responsibility for the management and supervision of the Community Nurse Teams.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres.

We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Job summary

The postholder will support the delivery of the Non-Surgical Oncology (NSO) and Urgent Cancer Care (UCC) work programme within the Northern Cancer Alliance. To make a meaningful impact on patient outcomes and drive service improvement across urgent & non-surgical oncology pathways at a system level.

The post requires strong, autonomous project management skills, with the ability to build and maintain effective relationships across multiple organisations. Management of a portfolio of work, under the oversight of the Programme Manager, and will work collaboratively with clinical and operational experts to develop, implement, and embed best practice whilst ensuring relevant standards and compliance requirements are met. The role requires confidence in fostering strong professional relationships and collaboration without the need for daily on-site or office-based contact, using a range of communication and engagement approaches to maintain connection and momentum across geographically dispersed teams.

This is a hybrid role, combining home working with attendance at our base sites (Northumbria House at Cobalt or North Ormesby Health Village), as well as attendance at provider and service partner sites across the North East and North Cumbria. The post holder will be expected to work flexibly, balancing home working with in-person engagement as required to support delivery of the programme.

Main duties of the job

The main duties of the Macmillan Cancer Alliance Delivery Manager (NSO and Urgent Cancer Care) includes the delivery and continuous improvement of cancer care initiatives across the Northern Cancer Alliance system, with a particular focus on both Acute Oncology Services (AOS) and urgent cancer care (UCC). This role involves coordinating multidisciplinary teams to ensure best practice in the rapid assessment and management of patients presenting with acute oncology complications or requiring urgent cancer interventions as per the agreed model of care. Additional responsibilities include leading projects, driving service transformation, supporting clinical teams, and upholding the highest standards of patient care in accordance with organisational objectives and national guidelines.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

About us

The Northern Cancer Alliance represents an integration of all stakeholdersin cancer services for its population of 3.1 million people. The NorthernCancer Alliance consists of statutory and non-statutory bodies but is not astatutory organisation in its own right.

The Northern Cancer Alliance will adopt a whole-population, whole-pathway approach to addressing the ambitions of the Cancer Strategy. Itwill work across its geographical footprint to transform services and care,reducing variation in the availability of good care and the outcomes oftreatment while aiming to deliver continuous improvement in patientexperience, and reductions in inequality of access.

The Northern Cancer Alliance recognises the value of meaningful publicinvolvement and acknowledges the interdependency between patientsafety, clinical effectiveness and the patient experience within cancer careand treatment services. The Alliance is fully committed to the involvementof the public in all aspects of its work and embedding a culture whereinvolvement is part of "usual business".

In order to deliver its ambitions, the Northern Cancer Alliance Team will bedistributed across its footprint and encompass a central Programme

Job summary

Part time 22 hours per week - 2 posts

An exciting opportunity has arisen for a part time Staff Nurses to join the Oncology Day Unit at Wansbeck General Hospital.

We are looking for enthusiastic individuals who has an interest in the Oncology speciality. The successful applicants will be working within a highly motivated, friendly team who will be delivering high quality standards of care.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Please note: for Secondment roles before an application is submitted, please ensure you have received the appropriate approval from your current manager and have completed documentation required beforehand (see secondment policy) , as this may delay the process if an offer was to be made.

Main duties of the job

This post will be working to supporting the existing team in the safe delivery of holistic care to a wide range of cancer patients undergoing day patients treatments.

Under the direction of the unit manager and senior staff, provide high standards of evidence based, quality, holistic, nurse-led care to a wide variety of cancer patients and their carers.

With appropriate training and support safely administer a wide range of cytotoxic chemotherapy drugs and supportive care to patients.

To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which:-(a) engages, enables and empowers others(b) uses coaching to promote ownership of learning and quality improvement and(c) facilitates team working and collaboration within teams / departments and across organisational boundaries.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Job summary

Part time 24 hours per week

An exciting opportunity has arisen for a Band 5 Staff Nurse to join the Oncology Day Unit, based at North Tyneside General Hospital. This is one of 5 day units within Northumbria NHS Foundation Healthcare Trust.

We are looking for an enthusiastic individual who has an interest in Oncology. The successful applicant will be working within a highly motivated, friendly team who will be delivering exceptionally high quality standards of care.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received

"Please note, for Secondment roles before an application is submitted, please ensure you have received the appropriate approval and completed documentation required beforehand, as this may delay the process if an offer was to be made."

Main duties of the job

This postholder will be working to support the existing team in the safe delivery of holistic care to a wide range of cancer patients undergoing day treatments.

Under the direction of the unit manager and senior staff, provide high standards of evidence based, quality, holistic, nurse-led care to cancer patients with a wide variety of conditions, and their carers.

With appropriate training and support, safely administer a wide range of cytotoxic chemotherapy drugs and supportive care to patients. To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which:-(a) engages, enables and empowers others(b) uses coaching to promote ownership of learning and quality improvement and(c) facilitates team working and collaboration within teams / departments and across organisational boundaries.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres.

We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Job summary

We are looking for an enthusiastic and motivated individual to join our Ward Clerk team on Ward One at Berwick Infirmary.

The individuals should have excellent communication, customer care, organisational and interpersonal skills. They shouldbe able to provide a reception service, acting as the first point of contact via the telephone, face to face for patients, visitors and other healthcare professionals.

The post holders will be required to input data regarding all admissions, transfers and discharges on Patient Administration System (PAS). Basic keyboard/computer skills and the ability to work with minimum supervision is essential.

ECDL and NVQ Customer Care would be desirable. The successful candidates must have the willingness to undertaketraining for role.

The post holders must be flexible to meet the needs of the service and to cover annual leave.

Main duties of the job

• Provides an administration and clerical service to the medical, nursing and associated teams, including the patient and their relatives for an individual ward or department.
• Provides customer care for all patients, relatives and carers and other healthcare professionals.
• Demonstrates own role to other ward clerks and orientates staff to department and ward systems.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.

Job summary

A exciting opportunity has arisen in the North Tyneside Talking Therapies for three Trainee High Intensity CBT therapists, to provide excellent, high quality and time limited CBT in accordance with NICE guidelines.

This training post will equip the post holder to provide a cognitive behavioural therapy (CBT) service to clients with a range of complex problems for which CBT is demonstrated to be clinically effective. The post holder will attend all taught and self-study days required by the education provider, as specified within the national High Intensity curriculum and work in the service for the remaining days of the week using their newly developed skills.

The PgD CBT course starts in January 2027 at Teeside University and the applicants must be able to start at agreed date.

Annex 20

This post falls within the provisions of Agenda for Change Annex 20 - Development of Professional Roles, whereby upon completion of an agreed set of competencies you may move onto the next pay band without the need for an application for a post at a higher level.

For further information on Annex 20, please see:

http://www.nhsemployers.org/tchandbook/annex-16-to-20/annex-20-development-of-professional-roles

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

Completion of all requirements as set by the education provider for the High Intensity Training Programme.

Providing clinical intervention in the form of CBT to clients experiencing common mental health disorders.

Accurate recording and processing of patient information and data in line with NHS Information Governance policies and procedures.

Applicants who have a registered core profession will be considered for shortlisting along with those who are currently a PWP with two years post qualification experience and can produce a completed KSA portfolio at interview.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England?

Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.

Job summary

Provide a holistic approach to patients, including assessment, diagnosis, planning and implementation of high-quality care.

To work collaboratively within the team to meet the needs of patients using evidence based care principals. Liaising with the Nursing & AHP Clinical lead, responsible for ensuring required audits are completed and all practice staff comply with local and national policy.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Please note, for Secondment roles before an application is submitted, please ensure you have received the appropriate approval and completed documentation required beforehand, as this may delay the process if an offer was to be made."

Main duties of the job

The post holder will provide autonomous urgent care to patients who present to the Health Centre.

The post holder will:

• Work across NPC Wellway sites, we have surgeries at Morpeth, Pegswood, Lynemouth & Newbiggin
• Be able to work autonomously within an extended nurse practitioner role.
• Provide a holistic approach to individuals including assessment, diagnosis, planning and implementation of high quality care up to the point of discharge or referral to another specialty
• Support to manage the department- HR responsibilities- Contribute to the business planning process
• Supervise and educate junior staff
• To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promoteownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries

About us

Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 120,000 registered patients in Northumberland and North Tyneside.

Whilst appointees will have a base practice within NPC,they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.

Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.

Make sure to read the 'NPC Candidate Pack' before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation.

Job summary

Provide specialist assessment, treatment, advice and ongoing support to women with urogynaecological conditions within a multidisciplinary team.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received

"Please note, for Secondment roles before an application is submitted, please ensure you have received the appropriate approval and completed documentation required beforehand, as this may delay the process if an offer was to be made."

Main duties of the job

The post holder will work as part of the Urogynaecology Service, providing specialist nursing care and support to women with a range of pelvic floor disorders, including urinary incontinence, pelvic organ prolapse and bladder dysfunction. The role will involve autonomous and collaborative working across outpatient and multidisciplinary settings to ensure high-quality, patient-centred care.

This fixed-term maternity cover post offers an excellent opportunity for an experienced nurse with an interest in women's health to develop specialist skills within a supportive and innovative service.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.

Job summary

We are seeking an enthusiastic, customer-focused Application Support Officer to support the operation and development of NEP Cloud, our shared finance and procurement solution.

NEP is a not-for-profit NHS consortium providing services designed for the NHS, by the NHS. This Band 5 role combines your finance, procurement or customer service experience with an interest in systems, problem-solving and service improvement.

Within our Applications Support Team, you will investigate and resolve support requests, helping consortium organisations use NEP Cloud confidently. You will advise on functionality and best practice across Purchase to Pay, Order to Cash and Accounting to Reporting, developing specialist application knowledge.

You will also contribute to system developments, testing and quarterly upgrades, support training, prepare guidance and mentor systems support and customer service colleagues.

You will bring strong analytical skills, attention to detail and a professional, approachable manner, alongside the ability to communicate clearly, manage competing priorities and take ownership of queries.

Join a collaborative team that values knowledge sharing, continuous improvement and excellent customer service, while developing your skills and supporting essential NHS business services.

Please note you will be require to work onsite 3 days a week.

Main duties of the job

• Investigate, analyse and resolve application support requests through the NEP Service Desk, working within agreed service levels.

• Provide clear, practical advice on system functionality, business processes and best practice.

• Maintain regular communication with users, keeping them informed and escalating issues appropriately.

• Support the design, configuration, testing and implementation of system enhancements and quarterly upgrades.

• Analyse data, investigate discrepancies and produce reports to support consortium organisations.

• Prepare and deliver training, user guidance and supporting documentation.

• Mentor and support systems support and customer service colleagues, sharing knowledge and helping coordinate activities.

• Deliver allocated project tasks and work packages within agreed timescales and quality standards.

• Contribute to service reviews, audits and improvements while maintaining security, confidentiality and accurate records.

About us

NEP is hosted by Northumbria Healthcare NHS Foundation Trust and is the largest NHS Consortium in England. NEP provides a cutting-edge, fully integrated finance and procurement solution tailored specifically for NHS organisations, configured on Oracle Cloud ERP.

Through collaboration and shared learning, we empower our members to optimise resources, meet evolving directives,driving improve outcomes for patients.

At NEP, we foster a culture of inclusion, collaboration and continuous improvement. Staff are supported to grow professionally through mentorship, development programmes and opportunities to work on innovative projects. Our hybrid-working model supports a healthy work-life balance while maintaining strong team connectivity and service delivery.

You will join a motivated and knowledgeable team, where your input is genuinely valued. We are proud of our collaborative ethos and our shared commitment to supporting front-line NHS services through reliable digital infrastructure.

Job summary

An exciting opportunity has arisen for a proactive Senior Administrator to join the Medicines Manufacturing Centre (MMC)--a cutting-edge NHS pharmaceutical production facility based in Seaton Delaval, Northumberland. This will be on a fixed term contract for 12 months and is suitable as a secondment opportunity. The MMC is in its final design stages. This is a fantastic opportunity to be part of a pioneering NHS manufacturing facility, supporting a leadership team committed to quality, innovation, and patient care. Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Candidates need to have the Right to Work within the UK for this post.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Please note for Secondment roles before an application is submitted, please ensure you have received the appropriate approval and completed documentation required beforehand, as this may delay the process if an offer was to be made.

Main duties of the job

o To provide effective, high-quality administrative support to MMC's Leadership Team and wider team members.o Key point of contact for meeting co-ordination, HR administration, recruitment and onboarding support and visitor/travel managemento The post holder will assist with customer service, procurement and supply chain functions to support service continuity when needed.

All employees of the Medicine Manufacturing Centre (MMC) are currently employed by Northumbria Healthcare NHS Foundation Trust, under Agenda for Change Terms and Conditions. Should the service be transferred into alternative ownership, those employees with start dates prior to the transfer date, will be protected under Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE). Therefore, employees will transfer to the new employer on the same terms and conditions, which are protected and the employees' continuity of employment is preserved

About us

The Medicines Manufacturing Centre (MMC) is a brand-new, purpose-built NHS pharmaceutical production facility located at the Northumbria Innovation and Manufacturing Hub in Seaton Delaval, Northumberland. This cutting-edge centre is part of the North East and North Cumbria Provider Collaborative and has been established to meet the growing need for high-quality, regionally manufactured Ready-to-Administer (RtA) medicines and advanced aseptic products.

Funded with £30 million of investment from NHS England, the MMC will support a secure, sustainable supply chain for critical medicines, particularly for oncology and other high-risk therapies, while creating skilled jobs and driving innovation across the region. The facility is designed to operate under a Manufacturer's Specials Licence (MS) and aims to secure a Wholesale Dealer's Authorisation (WDA(H)), ensuring compliance with MHRA, GMP, and GDP regulations from day one.

At the MMC, quality, patient safety, and staff wellbeing are at the heart of everything we do. Our leadership team is committed to building a culture of openness, learning, and continuous improvement--offering staff a rare opportunity to help shape the systems, teams, and values of a truly modern NHS manufacturing unit.

Working at the MMC means being part of a forward-thinking and supportive team focused on enabling frontline clinical staff to spend more time with patients by delivering safe, ready-to-use medicines.

Job summary

We have Full time / part time vacancies for Nursing Assistants to join our Gynaecology Nursing team. We cover 3 base sites Wansbeck General Hospital , North Tyneside General Hospital and Hexham General Hospital with Emergency Gynaecology at Northumbria Specialist Emergency Care Hospital, Cramlington and Ward 8 at North Tyneside. Hours and base sites will be discussed at interview.

Your role will be to assist the qualified nurses in the assessment, plan, implementation and evaluation of nursing care and give basic nursing care

Manage own healthcare led clinics, using good time management and interpersonal skills under direct supervision of Nurse in Charge.

Providing support for patients attending the outpatient setting, assistance with any mobility needs under direct or indirect supervision. To report accurately perceived changes in a patient manner, observation. Record basic observations for patients attending the department.

One post holder will be based in Northumbria and the other's based at Wansbeck / North Tyneside but will be required to work across all base sites as part of the wider Gynaecology Nursing team.

All Training will be given in clinical areas.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

To assist the qualified nursing staff in the delivery of high quality direct and indirect patient care. To provide assistance and support to patients, carers and the multi-disciplinary team.

To maintain high clinical standards, manage own healthcare led clinics, using good time management and interpersonal skills under direct supervision of Nurse in Charge.

To help maintain a clean and safe ward environment, be responsible for checking stock levels and ordering supplies via our IPROC system all training will be given.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Job summary

We are recruiting up to 6 sessions at NPC Spring Terrace, North Shields on a fixed term basis for 12 months. This is an excellent opportunity for a GP who is passionate about delivering high-quality patient care and is keen to play a key role in shaping the future of a thriving practice.

NPC Spring Terrace is a welcoming, community-focused practice serving the population of North Shields and surrounding areas, with a strong commitment to delivering high-quality, patient-centred care. As part of Northumbria Primary Care and the wider NPC North Tyneside neighbourhood, the practice benefits from a diverse multidisciplinary team and a collaborative network across four local sites, providing opportunities for shared learning, peer support, and service resilience.

As a teaching practice, Spring Terrace Health Centre takes great pride in developing our future work force in primary care. This includes GP registrars, medical students, nursing students and the continued development of all staff.

As a practice Spring Terrace has been on a journey of quality improvement over recent years and is subsequently growing its patient list, clinical space and workforce.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

As a GP Practice which is part of Northumbria Primary Care, we work with flexibility and independence to run the surgery based on what is best for our patients and staff, and additionally we have the regular and consistent support of the management team to help us to focus on what is clinically important.

As a Salaried GP the post holder will be a key clinician within the team. A job plan will be agreed with you to provide general medical services and deal with a wide range of health needs in a primary care setting.

About us

NPC is a pioneering partnership with local GPs and now manages several GP practices with around 120,000 registered patients in Northumberland and North Tyneside.

As an NPC GP we can offer some great benefits some of which are:

• Protected time for QI and indirect clinical care.
• 15 minute appointments.
• Opportunities for portfolio working and development of specialist clinical interest roles.
• Access to all benefits of Northumbria healthcare; lease cars; home electronics; health and wellbeing offers.
• Support with education, monthly education timeout sessions as well as a quarterly, NPC practice wide education sessions covering a range of topics dictated by the needs of our clinicians. Free access to Red Whale, mentorship and coaching.
• Support managing medication requests, reviews and document management (coders) to increase efficiency and reduce the admin burden on GPs.

Although part of a larger organisation, NPC, as a GP practice, we work with flexibility and independence to run the surgery based on what is best for our patients and staff, and additionally we have the regular and consistent support of the management team to help us to focus on what is clinically important.

We are a forward-thinking organisation and as part of our culture we are embracing new technologies to improve the services we offer our patients. We understand the importance of listening to our patients and are not afraid to make changes following feedback.

Job summary

Join our forward-thinking Nutrition and Dietetics Service and develop specialist expertise in Home Enteral Feeding and Nutrition Support. This is an excellent opportunity to enhance your clinical skills across community and acute services while contributing to the supervision and development of junior colleagues within a supportive and dynamic team.

An exciting opportunity has arisen within our Adult Clinical Dietetic Team for a motivated and enthusiastic Dietitian to join our Home Enteral Feeding (HEF) and Nutrition Support Service.

This post offers the opportunity to develop specialist expertise in home enteral tube feeding and complex nutrition support while working as part of a highly supportive and experienced dietetic team. The successful candidate will contribute to the delivery of high-quality nutritional care across community and acute settings and play an important role in supporting and line managing junior members of the team.

This position would be ideal for a Dietitian with a strong interest in Home Enteral Feeding who is keen to develop advanced clinical skills and broaden their experience across a varied adult caseload.

Please note, for Secondment roles before an application is submitted, please ensure you have received the appropriate approval and completed documentation required beforehand, as this may delay the process if an offer was to be made.

Main duties of the job

The successful candidate will:

• Provide specialist dietetic assessment and intervention for patients requiring home enteral tube feeding and complex nutrition support.

• Manage a varied caseload across community and acute services.

• Work collaboratively within multidisciplinary teams to ensure safe and effective patient-centred care.

• Contribute to service development, quality improvement and governance activities.

• Support, supervise and develop junior members of the dietetic workforce and students.

• Provide expert advice and education to patients, carers and healthcare professionals.

• Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality, have a our state-of-the-art Northumbria Specialist Emergency Care Hospital which is the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.

Job summary

We are excited to be offering a career opportunity within NHCFT Speech and Language Therapy Complex and Additional Needs Team.

We are looking to recruit an innovative, caring and dynamic Speech and Language Therapist (SLT), who would like to further develop their existing skills in children's speech, language and communication assessment and treatment, and to further develop clinical leadership, in particular for children / young people with complex needs and disability.

Main duties of the job

The posts will involve working primarily into the paediatric part of our team, with sessions into both our pre-school and community-based team who work into children's homes, early years settings and mainstream and special school settings. Both aspects involve working jointly with other professionals in a child's multi-disciplinary team.

The post holder will take a lead role for developing, coordinating and evaluating service delivery within the caseload area and will be involved with the supervision of junior SLT's.

The successful candidate should have knowledge and skills in the assessment and management of complex communication difficulties including for those with Autism, cerebral palsy, severe learning disability etc. The successful candidate should also have knowledge and skills in supporting families and settings to embed communication strategies into their daily practice. It is desirable for the successful candidate to have knowledge and skills in assessment and management of eating, drinking and swallowing difficulties to enable them to work alongside colleagues to provide care for the needs of those referred to the service.

Excellent organisational, prioritisation and time management skills are essential along with well-developed interpersonal and influencing skills and an ability to effectively contribute to multi-agency teams across health and education to ensure holistic care to enable the highest standards of service delivery.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.

Job summary

An exciting opportunity has arisen for the role of a Nursery Nurse/Early Years Practitioner on the Children's Unit at NSECH which provides Emergency Care and Inpatient Care for children from birth to 15 year old.

As a valued member of the team you would be responsible for providing activities for the inpatient children, supporting parents of babies/children and providing distraction techniques during procedures.

The Nursery Nurse role also provides distraction support at the paediatric blood clinics that run at North Tyneside and Wansbeck hospitals.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received

Main duties of the job

The successful candidate must have CACHE Level 3 Diploma in Child Care and Education, Early Years Practitioner, BTEC National Diploma in Children's Care, Learning & Development or NVQ Level 3 Children's Care, Learning and Development.

Experience in a Nursery Nurse/Early Years Practitioner Role or similar environment would be desirable, along with confidence in planning activities for a variety of ages of children.

Confidence with IT skills is also desirable.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England?

Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.

Job summary

An exciting opportunity has arisen on Ward 1, Wansbeck General Hospital for a nursing assistant to join our team. Ward 1 is a busy 25 bedded cardiology/general medical unit.

We are looking for candidates who are committed to ensuring safe and high quality care is delivered to our patients.

You will be expected to work as part of a dynamic nursing team, delivering all aspects of care to patients and demonstrate effective communication skills.

The post will be rotational - day/nightshift and cover seven days a week.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

• Undertakes a range of delegated clinical care duties in hospital, community, and other settings.
• Records patient observations and changes to patient clinical conditions
• Carries out limited clinical care duties.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way!

Please read 'applicant guidance notes' before submitting your application.

Job summary

An exciting opportunity has arisen for a patient care advisor to join the Contact Centre team to provide the first point of contact to capture all interactions between Northumbria Healthcare NHS Trust and patients.

We are looking for a highly motivated, enthusiastic, and conscientious individual to join the team and deliver an efficient, accurate service for our patients.

The department has multiple teams covering a variety of service needs, including outpatient, inpatient and diagnostic booking, validation and tracking, and referral services.

Full time or part time hours may be considered

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received

"Please note, for Secondment roles before an application is submitted, please ensure you have received the appropriate approval and completed documentation required beforehand, as this may delay the process if an offer was to be made."

Main duties of the job

As the primary point of contact for the Trust, you will engage with patients and staff in an informed manner, ensuring that patients receive accessible information.

Engage via phone and email with Trust staff, including secretaries, ward clerks, receptionists, and clinicians.

Communicate with other departments, as well as external teams such as GP and other hospitals. Attend meetings, either in-person or virtually, with other Trust staff, including managers and clinicians, as needed based on team or service requirements. Work collaboratively with department members to support patient care. Manage workload according to the rota while prioritising tasks effectively. Implement changes to clinic schedules, including cancellations or adjustments, as directed by clinicians, and inform patients empathetically. Uphold the Trust's values to provide the best possible service and care to patients. Support timely patient scheduling in line with local and national standards. This post is a variable role which may consist of a significant amount of telephone calls internally and externally to the Trust and administrative duties.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.

Details

Date posted

20 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

319-8361840GH

Job locations

Northumbria House

7/8 Silver Fox Way

Newcastle Upon Tyne

NE27 0QJ

United Kingdom

Job description

Job responsibilities

• To work as a member of a flexible team, acting as the first point of contact for supporting patients throughout their pathway in booking outpatient appointments, inpatient procedures, and tracking services in accordance with NHS targets, while maintaining a knowledgeable and courteous manner
• Many teams receive a high volume of phone calls from patients, relatives, and carers. Common inquiries include chasing or changing appointments, requesting procedure details, seeking directions, and addressing general questions.
• Communicate effectively with patients who have hearing difficulties, communication challenges, or where English is not their first language. Some patients may also be anxious, distressed, or frustrated.
• Utilise digital communication with patients through our Patient Portal.
• Engage in phone and email communication with other Trust staff, such as secretaries, ward clerks, receptionists, and clinicians.
• Handle phone or email inquiries from external teams, including GP and dental practices, PALS, and other hospitals.
• Attend meetings (either face-to-face or virtual) with Trust staff, including administrative teams, managers, and clinicians, as needed based on the team's requirements.
• Identify and escalate capacity or booking issues to the team leader.
• Support tracking, validation, and reporting within the department.
• Assist or guide callers by locating the necessary information, even when details may be limited or unclear
• Follow the rota or, when appropriate, manage your own workload to prioritise tasks.

Job description Job responsibilities To work as a member of a flexible team, acting as the first point of contact for supporting patients throughout their pathway in booking outpatient appointments, inpatient procedures, and tracking services in accordance with NHS targets, while maintaining a knowledgeable and courteous manner Many teams receive a high volume of phone calls from patients, relatives, and carers. Common inquiries include chasing or changing appointments, requesting procedure details, seeking directions, and addressing general questions. Communicate effectively with patients who have hearing difficulties, communication challenges, or where English is not their first language. Some patients may also be anxious, distressed, or frustrated. Utilise digital communication with patients through our Patient Portal. Engage in phone and email communication with other Trust staff, such as secretaries, ward clerks, receptionists, and clinicians. Handle phone or email inquiries from external teams, including GP and dental practices, PALS, and other hospitals. Attend meetings (either face-to-face or virtual) with Trust staff, including administrative teams, managers, and clinicians, as needed based on the team's requirements. Identify and escalate capacity or booking issues to the team leader. Support tracking, validation, and reporting within the department. Assist or guide callers by locating the necessary information, even when details may be limited or unclear Follow the rota or, when appropriate, manage your own workload to prioritise tasks.

Person Specification

Qualifications

Essential

• o5 GCSEs grade 4-9 (A*-C) or equivalent including Maths and English
• oLevel 3 qualification or equivalent workplace experience

Desirable

• oECDL or equivalent IT Skills

Experience

Essential

• oExtensive administration and / or customer service experience

Desirable

• oContact Centre/NHS Experience

Person Specification Qualifications Essential o5 GCSEs grade 4-9 (A*-C) or equivalent including Maths and English oLevel 3 qualification or equivalent workplace experience Desirable oECDL or equivalent IT Skills Experience Essential oExtensive administration and / or customer service experience Desirable oContact Centre/NHS Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Northumbria House

7/8 Silver Fox Way

Newcastle Upon Tyne

NE27 0QJ

United Kingdom

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Northumbria House

7/8 Silver Fox Way

Newcastle Upon Tyne

NE27 0QJ

United Kingdom

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)

Job summary

An exciting opportunity has arisen for a patient care advisor team leader to join the contact centre team who provide patient booking and administrative services and act as the first point of contact to capture all interactions between Northumbria Healthcare NHS Trust and patients.

We are looking for a highly motivated, enthusiastic and conscientious individual to supervise a team and support them to deliver an efficient and accurate booking service for our patients and services. This post requires experience in managing change. This role will be required to support a change process within the outpatient booking team.

This is a unique and interesting administrative role in which you will lead and train team members to ensure patient referrals, outpatient appointments and surgery is booked in accordance with the trust's patient pathways and standards.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received

"Please note, for Secondment roles before an application is submitted, please ensure you have received the appropriate approval and completed documentation required beforehand, as this may delay the process if an offer was to be made."

Main duties of the job

The post holders main duties include managing, monitoring and training a team of specialist patient care advisors: enabling them to support patients through choice pathway to book outpatient services or inpatient procedures; discussing with them choice options within Northumbria Healthcare NHS Trust; ensuring patients are seen within NHS waiting time targets in an informed and courteous manner. Supporting data quality through validation and training.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Job summary

This is an exciting opportunity to join Northumbria Healthcare NHS FT as our new Head of Financial Management. As a senior finance leader, you will play a pivotal role in shaping the future of healthcare services across a complex and innovative organisation with an annual turnover of almost £1 billion and a workforce of over 12,000 colleagues. Working closely with the Executive Director of Finance and senior clinical and operational leaders, you will provide expert strategic financial leadership, driving financial sustainability, transformation, service improvement and informed decision-making across the Trust. This role offers the opportunity to influence major investment decisions, lead financial planning and recovery programmes, support ambitious service developments and play a key role in delivering outstanding value for patients and communities. We are looking for an inspirational leader who can combine strategic vision with strong operational delivery, build high-performing teams, challenge constructively, and help shape the future direction of one of the UK's leading NHS organisations. If you are passionate about making a difference, thrive in a fast-paced environment and want a role where your leadership will have a lasting impact on healthcare services, we would love to hear from you.

Main duties of the job

The Head of Financial Management is responsible for leading and coordinating the Trust's financial management function, providing strategic financial leadership, expert advice and high-quality business partnering support across the organisation. The post holder will lead the delivery of financial planning, budgeting, forecasting, financial performance reporting, cost improvement programmes and financial recovery initiatives, ensuring the Trust achieves its financial objectives while supporting the delivery of high-quality patient care. Working closely with Executive Directors, senior managers and clinical leaders, the role will provide expert financial input into major service developments, transformation programmes, investment decisions and business cases, helping to shape the future direction of the organisation. The post holder will also lead and develop a high-performing finance team, ensure robust financial governance and statutory compliance, oversee the production of accurate financial information and reporting, and act as a trusted adviser on complex financial, operational and strategic matters. This is a highly influential leadership role with significant responsibility for supporting the long-term financial sustainability and success of the Trust.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England.

Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.