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Medical Receptionist
Norwood Medical Centre
North East England
GBP 0 - 12 per year
Admin and Clerical
Job summary We are looking for a Medical Receptionist to join our busy and evolving team.
3 day(s) ago
Medical Receptionist
Norwood Medical Centre
North East England
GBP 0 - 12 per year
Admin and Clerical
Job summary We are looking for a Medical Receptionist to join our busy and evolving team.
3 day(s) ago
Salaried GP
Norwood Medical Centre
Inner London, Greater London
GBP 71,574 per year
GP/General Practitioner
Job summary An exciting opportunity for a 6 session salaried GP to join our friendly, supportive, innovative team.
11 day(s) ago
Salaried GP
Norwood Medical Centre
Inner London, Greater London
GBP 71,574 per year
GP/General Practitioner
Job summary An exciting opportunity for a 6 session salaried GP to join our friendly, supportive, innovative team.
11 day(s) ago
Posted 3 day(s) ago
Reference: 2371738
Job summary
We are looking for a Medical Receptionist to join our busy and evolving team.
Job Purpose
To provide a high-quality front-line reception service to our patients and colleagues and to ensure the day-to-day activities are performed in a timely and efficient manner.
As a receptionist you are the first point of contact for people contacting the surgery and it is vital that you project a positive, friendly and professional image to patients and other visitors.
You will be responsible for a wide range of reception duties including care navigation, office administration, call handling and liaising with patients which will enable the practice to deliver a quality service to our patients.
The role is varied and requires significant customer service experience as well as excellent communication skills; you should be a motivated, enthusiastic and friendly person with a positive attitude towards working within the NHS and general practice and a willingness to adapt to changing demands within the NHS.
Post Hours
The successful candidate must be able to work approximately 23-25 hours per week over 5 days and must be flexible to work within our practice core hours of 7.30am - 6.30pm. You will be required to be flexible to cover when needed for holidays, sickness & other absences.
Main duties of the job
Ensure an effective & efficient reception service is provided to patients & other visitors to the practice.
Deal with all general enquiries from patients, doctors, staff & other agencies, explaining surgery procedures, making new & follow-up appointments.
Care navigate & direct patients to the most appropriate source of help.
Action requests for repeat prescriptions & ensure they are processed as per our protocol within 48 hours.
Setting out letters, new prescriptions & repeat prescriptions for checking by the doctor before collection by the patient or sending to the pharmacy.
Filing & extracting patients records & any documents relating to these be it from paper or electronic records.
Entering patient information accurately & in a timely manner onto the patient record or clinical system.
Dealing with the incoming post & other forms of communication, scanning & distributing it to the appropriate members of the practice team.
Receiving & passing on messages in an accurate & timely manner to clinical & managerial staff as well as passing on all requests for home visits to the appropriate clinician, ensuring careful recording of all relevant details.
Updating patient details as requested in an accurate & timely manner.
Liaising with other outside agencies including hospitals, ambulance control, out of hours services or other bodies by telephone or email.
About us
We are a six partner GMS teaching practice in the North of Sheffield with a practice population of approximately 9,700 patients, our team also includes 4 salaried GPs, 5 practice nurses, 2 Health Care assistants and a team of reception, secretarial and admin staff. We have a spacious, modern building.
Both formal and informal communication is an important part of the way our practice runs.
The practice is a high QOF achiever and has a good CQC rating.
Details
Date posted
29 September 2026
Pay scheme
Other
Salary
£12.71 an hour Salary is dependant on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A5192-26-0002
Job locations
Norwood Medical Centre
360 Herries Road
Sheffield
S5 7HD
United Kingdom
Job description
Job responsibilities
Medical Receptionist Job Description
Post: Medical Receptionist
Accountable to: Practice Manager & Assistant Practice Manager
Place of work: Norwood Medical Centre
Job Purpose
To provide a high-quality front-line reception service to our patients and colleagues and to ensure the day-to-day activities are performed in a timely and efficient manner.
As a receptionist you are the first point of contact for people contacting the surgery and it is vital that you project a positive, friendly and professional image to patients and other visitors.
Primary Responsibilities
Ensure an effective and efficient reception service is provided to patients and other visitors to the practice.
Organise and plan room usage on the day.
Deal with all general enquiries from patients, doctors, staff and other agencies, explaining surgery procedures, making new and follow-up appointments over the telephone or with direct patient contact.
Care navigate and direct patients to the most appropriate source of help.
Action requests for repeat prescriptions and ensure they are processed as per our protocol within 48 hours.
Opening mail and ensuring that it is directed to the correct recipient as soon as possible.
Setting out letters, new prescriptions and repeat prescriptions for checking by the doctor before collection by the patient or sending to the pharmacy.
Filing and extracting patients records and any documents relating to these be it from paper or electronic records.
Entering patient information accurately and in a timely manner onto the patient record or clinical system.
Dealing with the incoming post and other forms of communication, scanning and distributing it to the appropriate members of the practice team.
Receiving and passing on messages in an accurate and timely manner to clinical and managerial staff.
Pass on all requests for home visits to the appropriate clinician, ensuring careful recording of all relevant details.
Explain the registration process and formal requirements to new patients and those seeking temporary cover and ensure procedures are followed.
Registration and documentation of new patients to the practice, including reorganisation of patient notes when they are received.
Updating patient details as requested in an accurate and timely manner.
Liaising with other outside agencies including hospitals, ambulance control, out of hours services or other bodies by telephone or email.
Keeping the consulting rooms and the reception areas adequately supplied with stationery and necessary equipment.
Tidying the reception areas at the end of a session, ensuring that any urgent or outstanding messages and tasks are passed over to incoming colleagues for completion.
Opening and closing surgery premises, checking heating and ventilation in waiting areas and switching on/off computers in reception and consulting areas.
Responsibility for checking and securing the premises, setting the security alarm.
Flexible to cover when needed for holidays, sickness and other absences.
Willingness to adopt and contribute to new processes.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection control policy and published procedures. This will include:
Using personal security systems within the workplace according to practice guidelines.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Actively reporting health and safety hazards and infection hazards immediately when recognised.
Keeping own work areas and general/patient areas clean and tidy, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role.
Undertaking periodic infection control training.
Reporting potential risks identified.
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner that is welcoming to and of the individual is non-judgmental and respects their circumstances, feelings, priorities and rights.
Personal/Professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patient needs.
Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognise people's needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance.
Discuss with other members of the team how the policies, standards and guidelines will affect own work.
Participate in audit where appropriate.
Job description
Job responsibilities
Medical Receptionist Job Description
Post: Medical Receptionist
Accountable to: Practice Manager & Assistant Practice Manager
Place of work: Norwood Medical Centre
Job Purpose
To provide a high-quality front-line reception service to our patients and colleagues and to ensure the day-to-day activities are performed in a timely and efficient manner.
As a receptionist you are the first point of contact for people contacting the surgery and it is vital that you project a positive, friendly and professional image to patients and other visitors.
Primary Responsibilities
Ensure an effective and efficient reception service is provided to patients and other visitors to the practice.
Organise and plan room usage on the day.
Deal with all general enquiries from patients, doctors, staff and other agencies, explaining surgery procedures, making new and follow-up appointments over the telephone or with direct patient contact.
Care navigate and direct patients to the most appropriate source of help.
Action requests for repeat prescriptions and ensure they are processed as per our protocol within 48 hours.
Opening mail and ensuring that it is directed to the correct recipient as soon as possible.
Setting out letters, new prescriptions and repeat prescriptions for checking by the doctor before collection by the patient or sending to the pharmacy.
Filing and extracting patients records and any documents relating to these be it from paper or electronic records.
Entering patient information accurately and in a timely manner onto the patient record or clinical system.
Dealing with the incoming post and other forms of communication, scanning and distributing it to the appropriate members of the practice team.
Receiving and passing on messages in an accurate and timely manner to clinical and managerial staff.
Pass on all requests for home visits to the appropriate clinician, ensuring careful recording of all relevant details.
Explain the registration process and formal requirements to new patients and those seeking temporary cover and ensure procedures are followed.
Registration and documentation of new patients to the practice, including reorganisation of patient notes when they are received.
Updating patient details as requested in an accurate and timely manner.
Liaising with other outside agencies including hospitals, ambulance control, out of hours services or other bodies by telephone or email.
Keeping the consulting rooms and the reception areas adequately supplied with stationery and necessary equipment.
Tidying the reception areas at the end of a session, ensuring that any urgent or outstanding messages and tasks are passed over to incoming colleagues for completion.
Opening and closing surgery premises, checking heating and ventilation in waiting areas and switching on/off computers in reception and consulting areas.
Responsibility for checking and securing the premises, setting the security alarm.
Flexible to cover when needed for holidays, sickness and other absences.
Willingness to adopt and contribute to new processes.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection control policy and published procedures. This will include:
Using personal security systems within the workplace according to practice guidelines.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Actively reporting health and safety hazards and infection hazards immediately when recognised.
Keeping own work areas and general/patient areas clean and tidy, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role.
Undertaking periodic infection control training.
Reporting potential risks identified.
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner that is welcoming to and of the individual is non-judgmental and respects their circumstances, feelings, priorities and rights.
Personal/Professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patient needs.
Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognise people's needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance.
Discuss with other members of the team how the policies, standards and guidelines will affect own work.
Participate in audit where appropriate.
Person Specification
Experience
Essential
- Previous reception or customer care experience
- Experience of working with the general public
Desirable
- Experience of working in Primary Care or other health care setting
- Experience of working within a changing environment
- Care navigation and signposting
Knowledge and Skills
Essential
- Ability to use a telephone system and good call handling skills including taking and recording accurate information
- Keyboard and IT Skills
- Well organised
- Ability to deal with urgent situations that may arise and work calmly under pressure
- Attention to detail and good levels of accuracy
- Confidentiality & GDPR awareness
- Excellent communications including the ability to listen, must include communication skills via:
- -Telephone
- -In person
Desirable
- EMIS user
- Ability to use and decipher read codes
- Previous use of medical terminology
Knowledge and Skills
Essential
- Ability to use a telephone system and good call handling skills including taking and recording accurate information
- Keyboard and IT Skills
- Well organised
- Ability to deal with urgent situations that may arise and work calmly under pressure
- Attention to detail and good levels of accuracy
- Confidentiality & GDPR awareness
- Excellent communications including the ability to listen, must include communication skills via:
- -Telephone
- -In person
Desirable
- EMIS user
- Ability to use and decipher read codes
- Previous use of medical terminology
Qualifications
Essential
- English and Maths GCSE A to C or equivalent
Desirable
- Customer care or Administration qualification or equivalent
Knowledge and Skills
Essential
- Ability to use a telephone system and good call handling skills including taking and recording accurate information
- Keyboard and IT Skills
- Well organised
- Ability to deal with urgent situations that may arise and work calmly under pressure
- Attention to detail and good levels of accuracy
- Confidentiality & GDPR awareness
- Excellent communications including the ability to listen, must include communication skills via:
- -Telephone
- -In person
Desirable
- EMIS user
- Ability to use and decipher read codes
- Previous use of medical terminology
Person Specification
Experience
Essential
- Previous reception or customer care experience
- Experience of working with the general public
Desirable
- Experience of working in Primary Care or other health care setting
- Experience of working within a changing environment
- Care navigation and signposting
Knowledge and Skills
Essential
- Ability to use a telephone system and good call handling skills including taking and recording accurate information
- Keyboard and IT Skills
- Well organised
- Ability to deal with urgent situations that may arise and work calmly under pressure
- Attention to detail and good levels of accuracy
- Confidentiality & GDPR awareness
- Excellent communications including the ability to listen, must include communication skills via:
- -Telephone
- -In person
Desirable
- EMIS user
- Ability to use and decipher read codes
- Previous use of medical terminology
Knowledge and Skills
Essential
- Ability to use a telephone system and good call handling skills including taking and recording accurate information
- Keyboard and IT Skills
- Well organised
- Ability to deal with urgent situations that may arise and work calmly under pressure
- Attention to detail and good levels of accuracy
- Confidentiality & GDPR awareness
- Excellent communications including the ability to listen, must include communication skills via:
- -Telephone
- -In person
Desirable
- EMIS user
- Ability to use and decipher read codes
- Previous use of medical terminology
Qualifications
Essential
- English and Maths GCSE A to C or equivalent
Desirable
- Customer care or Administration qualification or equivalent
Knowledge and Skills
Essential
- Ability to use a telephone system and good call handling skills including taking and recording accurate information
- Keyboard and IT Skills
- Well organised
- Ability to deal with urgent situations that may arise and work calmly under pressure
- Attention to detail and good levels of accuracy
- Confidentiality & GDPR awareness
- Excellent communications including the ability to listen, must include communication skills via:
- -Telephone
- -In person
Desirable
- EMIS user
- Ability to use and decipher read codes
- Previous use of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Norwood Medical Centre
Address
Norwood Medical Centre
360 Herries Road
Sheffield
S5 7HD
United Kingdom
Employer's website
Employer details
Employer name
Norwood Medical Centre
Address
Norwood Medical Centre
360 Herries Road
Sheffield
S5 7HD
United Kingdom
Employer's website
Apply Now
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Posted 11 day(s) ago
Reference: A5655-26-0002
Job summary
An exciting opportunity for a 6 session salaried GP to join our friendly, supportive, innovative team. Norwood Medical Centre are looking for a highly motivated and enthusiastic GP to join our successful and well-respected training practice, offering flexible sessions and competitive sessional rates.
Main duties of the job
Main Duties Of The Role
Diagnose and manage acute and chronic conditions.
Prescribe and manage treatment plans.
Coordinate with specialist and community teams.
Promote screening and preventative care.
Participate in multi disciplinary team meetings.
Participate in quality improvement projects and audits
Supervise and support trainees and students
About us
With a list size of almost 12,000 patients, we are a large, high achieving practice committed to delivering high quality, patient centred care while supporting each other in a collaborative environment. Our team is made up of proactive, well-established Partnership with 6GP Partners and a managing partner, 3 salaried GPs, an enthusiastic nursing team and excellent reception and administration teams. We are part of a strong, successful Primary Care Network and have strong links with community teams such as District nursing, Palliative care, case management and our third sector colleagues. We can offer attractive terms and conditions, competitive pay and flexible working.
Details
Date posted
22 September 2026
Pay scheme
Other
Salary
£71,574 a year
Contract
Permanent
Working pattern
Part-time
Reference number
A5655-26-0002
Job locations
Norwood Medical Centre
99 Abbey Road
Barrow-in-furness
Cumbria
LA14 5ES
United Kingdom
Job description
Job responsibilities
Face to face and telephone consultations.
Reviewing and issuing repeat prescriptions and supporting the Prescribing Team with medicine queries.
Reviewing hospital letters and reports for patients
Independent decision making.
Prescribing in line with practice, local and national guidance.
Collaborative working across multidisciplinary teams.
Home visits (when required).
Accurate record keeping, including correct templates and coding within EMIS Web
support trainees and students when on placement
Full GMC registration.
Listed on the Performers List.
Job description
Job responsibilities
Face to face and telephone consultations.
Reviewing and issuing repeat prescriptions and supporting the Prescribing Team with medicine queries.
Reviewing hospital letters and reports for patients
Independent decision making.
Prescribing in line with practice, local and national guidance.
Collaborative working across multidisciplinary teams.
Home visits (when required).
Accurate record keeping, including correct templates and coding within EMIS Web
support trainees and students when on placement
Full GMC registration.
Listed on the Performers List.
Person Specification
Qualifications
Essential
- Full GMC Registration
Desirable
- .
Person Specification
Qualifications
Essential
- Full GMC Registration
Desirable
- .
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Norwood Medical Centre
Address
Norwood Medical Centre
99 Abbey Road
Barrow-in-furness
Cumbria
LA14 5ES
United Kingdom
Employer's website
Employer details
Employer name
Norwood Medical Centre
Address
Norwood Medical Centre
99 Abbey Road
Barrow-in-furness
Cumbria
LA14 5ES
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
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