Job description

Job responsibilities

Ensure Nottinghamshire Hospices commitment to equity, diversity and inclusion is embedded in all areas of business support practice. Act as a champion for equity, diversity and inclusion, challenging poor or inappropriate practice in all areas of Nottinghamshire Hospice delivery of service. This is not restricted to business support. Coordinate the production of timely clinical and operational reports, working closely with clinical leadership roles. Support hospice governance and compliance by providing operational assurance that data held by the hospice is accurate, staff have the correct access levels, records can be audited and data quality issues are identified and addressed. Ensure the clinical rostering system (RotaCloud) contains accurate data to ensure the efficient running of services, accurate workforce planning and collation of shift payments for payroll purposes. Involves liaison with data inputters and providing additional training and support where required. Develop dashboards, present management information and analysis/commentary to support senior leadership decision-making and their involvement in relevant committees and contracts. This includes the extraction and presentation of data from SystmOne the hospices system for recording patient data. Directly manage the Care Administration Team Leader and support them with the development of the Care Administration team in terms of skills and efficiencies within duties. Lead and support continuous improvement initiatives aimed at identifying systems inefficiencies, streamlining and standardising approaches, increasing efficiency and reducing manual processes. Support the Director of Finance with the monthly processing of in-house payroll. This includes data inputting, validating and checking of data, acting as an operational point of contact for the payroll, investigating payroll discrepancies and adhering to payroll processing deadlines. Design and deliver in-house staff training and support to ensure accuracy of data within various systems.

Person Specification

Experience

Essential

• Experience of managing or coordinating administrative functions.
• Strong IT skills including super user level of skill for multiple systems and software including Excel.
• Strong data analysis skills with the ability to spot errors and data trends.
• Experience producing and analysing management information.
• Experience with workforce/rostering systems.
• Experience with payroll systems / processes.
• Excellent organisational and project-management skills.
• Ability to work with clinical and non-clinical staff.
• Experience of carrying out duties that require careful consideration of confidentiality, information governance and data protection.
• Proven track record of analysing business processes, identifying inefficiencies, and delivering continuous improvements that streamline operations, enhance consistency, and improve service
• delivery.

Desirable

• Experience of PowerBI/Power Automate
• Experience with clinical information systems

Qualifications

Essential

• N/A

Desirable

• N/A

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Nottinghamshire Hospice Limited

Address

Nottinghamshire Hospice

384 Woodborough Road

Nottingham

NG3 4JF

United Kingdom

Employer's website

https://www.nottshospice.org/join-our-team/ (Opens in a new tab)

Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES OF THE POST

Clinical

Compassionately care for palliative & end of life care patients and those important to them.

Be able to work autonomously and as part of a cohesive team. Take responsibility for organising own time and workload, and where required, act as the RN Shift Leader, managing the shift, prioritising care and appropriate allocation of resource.

Be responsible for lone workers reporting as required.

Make accurate observations of the complex physical, mental and social condition of the patient, appropriately liaising with wider Community care services.

Report back to the HIYH RN Lead on all clinical matters and provide timely & accurate handovers to the HIYH Administrators as required.

Take reasonable precaution to ensure that the patient and the patients property is safeguarded and to work in accordance with Hospice Health & Safety policies and procedures.

Be involved in assessing patients and undertake dynamic environmental risk assessments.

Function autonomously and in accordance with own scope of clinical practice & competence.

Have the ability to challenge decisions made by others if they are against policy or not in the best interest of the patient.

Engage in sensitive and complex communication with patients, relatives and carers.

Provide support, empathy and reassurance in the delivery of patient care.

Be able to communicate at all levels throughout the organisation and wider healthcare system, in a mature, professional, kind and reasoned manner.

Communicate with and care for distressed, anxious and worried patients/relatives.

Take responsibility to ensure adherence to Hospice policies and procedures.

Demonstrate good team working skills and commitment to working effectively within the HIYH Service.

Management

Ensure that manual handling guidelines are adhered to rigorously.

Report accidents, incidents, concerns and complaints relating to patients or their relatives via Vantage and as per Hospice policy and procedures.

Undertake line management responsibility for an allocated group of Palliative Care Assistants (contracted) / Health Care Assistants (Bank).

Legal & Ethical

Practice within the legal and ethical framework, as established by the Nursing & Midwifery Council and national legislation, to ensure patients interests and well-being are met.

Administrative

Maintain accurate record keeping using SystmOne and paper documentation where appropriate.

Complete all appropriate forms/documentation within the given time span and submit to the Hospice as required.

Provide an accurate handover to the HIYH Administrators as required ensuring any concerns are escalated in a timely manner.

Health & Safety/Risk

Take reasonable precaution to ensure that the patient and the patients property is safeguarded and to report if deemed necessary.

Undertake dynamic Risk Assessments as required.

Work within all Hospice Health & Safety policies.

Assess patients and environmental risks and follow all Hospice policies and procedures. Safe use of a range of equipment including:

Hoists

Slide sheets

Wheelchairs

Electric or patients own bed

Oxygen concentrators

Feed pumps (within scope of competence)

Education and Training:

Undertake additional training and development in order to develop the skills required to provide quality palliative care for patients, in line with personal development plans.

Ensure that Revalidation is completed in an accurate and timely manner.

Undertake the Hospice Appraisal process with HIYH Palliative Care Assistants.

Support and guide HIYH PCAs, HCA (Bank) and new members of staff during induction.

Person Specification

Essential Knowledge and Skills

Essential

• Sound understanding of palliative care philosophy.
• Good listening skills.
• Ability to use initiative and to work autonomously.
• Demonstrable team working skills and commitment to working effectively within the HIYH service.
• Calm and reassuring manner.
• Able to take instruction and document events during shift.
• Ability to react sensitively and professionally to unforeseen clinical and non-clinical situations.
• Ability to line manage others.
• Ability to solve problems.
• Willingness to participate in training and updates.
• Computer literacy.
• Access to a car for work, including Business Use car insurance at your own expense.
• Possession of a full UK driving licence.
• Ability to drive Hospice vehicles in addition to own vehicle.
• Understanding of Data protection and confidentiality.
• Ability to deal with distressing situations and emotive circumstances.

Qualifications

Essential

• Registered Nurse (Level One)

Desirable

• Degree level education

Experience

Essential

• Post registration experience of working in the acute or community setting.
• Evidence of working with patients with palliative care needs.

Desirable

• Community experience would be an advantage
• Use of SystmOne
• Leadership experience
• Audit experience
• Previous NHS experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Nottinghamshire Hospice Limited

Address

Nottinghamshire Hospice

384 Woodborough Road

Nottingham

NG3 4JF

United Kingdom

Employer's website

https://www.nottshospice.org/join-our-team/ (Opens in a new tab)

Job description

Job responsibilities

Clinical

• Compassionately care for palliative & end of life care patients and those important to them.
• Compassionately care for palliative & end of life care patients and those important to them.
• Undertake holistic assessments and dynamic environmental risk assessments.
• Assess physical, psychological, emotional and social needs, recognising changes in patient condition and responding appropriately.
• Develop, implement and evaluate individualised care plans in partnership with patients, families and the multidisciplinary team.
• Report back to the HIYH RN Lead on all clinical matters and provide timely & accurate handovers to the HIYH Administrators as required.
• Deliver high-quality clinical care within own scope of practice.
• Recognise deteriorating patients and escalate concerns appropriately.
• Monitor symptom control and communicate changes promptly to the wider clinical team.
• Support patients to remain in their preferred place of care whenever clinically appropriate.
• Maintain accurate, contemporaneous and legally compliant clinical records.
• Have the ability to challenge decisions made by others if they are against policy or not in the best interest of the patient.
• Engage in sensitive and complex communication with patients, relatives and carers.
• Provide support, empathy and reassurance in the delivery of patient care.
• Be able to communicate at all levels throughout the organisation and wider healthcare system, in a mature, professional, kind and reasoned manner.
• Communicate with and care for distressed, anxious and worried patients/relatives.
• Take responsibility to ensure adherence to Hospice policies and procedures.
• Demonstrate good team working skills and commitment to working effectively within the HIYH Service.

Responsive Community Care & Planning

• Respond promptly to referrals and urgent requests for assessment across the Hospice in Your Home service.
• Prioritise workload according to clinical urgency.
• Make autonomous clinical decisions within professional competence while seeking senior advice where appropriate.
• Work flexibly across a seven-day service including day, evening and night shifts.
• Develop person-centred care plans that reflect patients' wishes, preferences and goals.
• Review care plans regularly and adapt interventions according to changing needs.
• Ensure care planning supports dignity, comfort and quality of life.

Management and Team Working

• Ensure that manual handling guidelines are adhered to rigorously.
• Supervise a small team of Palliative Care Assistants/Health Care Assistants.
• Delegate work appropriately, ensuring safe and effective delivery of care.
• Provide guidance, support and informal teaching to Palliative Care Assistants/Health Care Assistants.
• Promote effective communication within the clinical team.
• Contribute positively to the development of the new Paramedic role within the Hospice.

Communication:

• Build therapeutic relationships with patients and those important to them.
• Communicate sensitively during difficult and emotional situations.
• Participate in multidisciplinary meetings and handovers.
• Provide clear, accurate verbal and written communication with colleagues and external agencies.

Legal, Ethical & Professional Responsibilities

• Maintain registration with the Health and Care Professions Council (HCPC).
• Practice in accordance with HCPC Standards of Proficiency and Standards of Conduct, Performance and Ethics.
• Maintain professional competence through continuing professional development.
• Participate in clinical supervision/reflective practice, PAC and mandatory training.
• Work within Nottinghamshire Hospice policies, procedures and governance frameworks.

Quality, Governance & Administration

• Participate in audit, quality improvement and service evaluation activities.

Promote a culture of continuous learning and compassionate care.

Work collaboratively with GPs, community nursing teams, specialist palliative care professionals and other healthcare providers.

Maintain accurate record keeping using SystmOne and paper documentation where appropriate.

Complete all appropriate forms/documentation within the given time span and submit to the Hospice as required.

Provide an accurate handover to the HIYH Administrators as required ensuring any concerns are escalated in a timely manner.

Health & Safety/Risk

• Take reasonable precautions to ensure that the patient and the patients property is safeguarded and to report if deemed necessary.
• Undertake dynamic Risk Assessments as required.
• Work within all Hospice Health & Safety policies.
• Report incidents, risks and safeguarding concerns in accordance with organisational policy.
• Maintain infection prevention and control standards.
• Assess patients and environmental risks and follow all Hospice policies and procedures.

Safe use of a range of equipment including

• Hoists
• Slide sheets
• Wheelchairs
• Electric or patients own bed
• Oxygen concentrators

Feed pumps (within scope of competence)

Person Specification

Qualifications

Essential

• BSc (HONS) in Paramedic Science or equivalent qualification.

Essential Knowledge and Skills

Essential

• Able to demonstrate how you meet the Hospice values of Compassion, Trust and Ambition.
• BSc (Hons) in Paramedic Science or equivalent qualification.
• Post registration experience of working in the acute or community setting.
• Current HCPC registration as a Paramedic.
• Ability to autonomously assess patients and experience of developing and implementing care plans.
• Experience of working within multidisciplinary teams.
• Ability to line manage others.
• Understanding of palliative and end of life care principles.
• Knowledge of clinical assessment and decision making.
• Understanding of safeguarding adults.
• Knowledge of clinical governance and risk management.
• Excellent communication and interpersonal skills.
• Strong assessment and clinical reasoning abilities.
• Ability to prioritise workload effectively.
• Ability to remain calm in complex and rapidly changing situations.
• Competent using a laptop and Microsoft digital systems, with the ability to learn and use SystmOne and other role-specific software following training.
• Flexible and adaptable.
• Professional and accountable.
• Committed to teamwork.
• Motivated to develop a new role within the organisation.
• Possession of a full UK driving licence and ability to drive Hospice vehicles in addition to own vehicle. Access to a car for work, including Business Use car insurance at your own expense.
• Understanding of Data protection and confidentiality.
• Ability to deal with distressing situations and emotive circumstances.

Desirable

• Community experience would be an advantage.
• Use of SystmOne.
• Evidence of continuing professional development in palliative care.

Experience

Essential

• Post registration experience of worming in the acute or community setting.

Experience

Essential

• Post registration experience of worming in the acute or community setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Nottinghamshire Hospice Limited

Address

Nottinghamshire Hospice

384 Woodborough Road

Nottingham

NG3 4JF

United Kingdom

Employer's website

https://www.nottshospice.org/join-our-team/ (Opens in a new tab)