Job description

Job responsibilities

• To provide comprehensive administrative service to the Radiology Department.
• Scan patient referrals into the Radiology Information System (RIS).
• Check that all patient information is correct via three-point check.
• Staff the department reception area, meeting patients, accepting referrals and checking details for accuracy.
• Update Radiographers/Radiologists/Sonographers of any changes to their appointment lists and pass relevant information given by the patient at reception.
• Use the computerised Patient Administration System, when necessary, to confirm patient/referrers details, as well as patients admission status.
• Assist secretarial staff in sending printed reports to referring clinician.
• Pull and send copies of reports/images requested by other hospitals, following departmental procedure.
• Assist appointment clerks with scheduling of appointments and sending letters.
• Request patients hospital medical notes, if required.
• Attend departmental admin meetings and contribute to the improvement of the Radiology service. Ensure personal awareness and knowledge of departmental and Trust wide issues.
• Receive telephone queries from patients and referrers and action them, as per agreed guidelines.
• Any other ad hoc duties in line with post and grades responsibilities, as directed by the Office Manager or Deputy.
• Participate in relevant training events as required.
• Undergo an annual appraisal within the department, which will enable post holder to develop an appropriate training and development plan of both personal and professional needs.
• Ensure that all mandatory training taken and updated as required and in line with Health and Safety policies.
• Develop and maintain positive and professional relationships within the department.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person Specification

Qualifications

Essential

• Good standard of education up to GCSE or Level (A-C) standard

Knowledge

Essential

• Working knowledge of Microsoft Office packages such as Outlook, Word and Excel

Experience

Desirable

• Experience in customer facing role
• Experience working in a busy administration environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

George Eliot Hospital NHS Trust

Address

George Eliot Hospital NHS Trust

College Street

Nuneaton

CV10 7DJ

United Kingdom

Employer's website

http://www.geh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To provide comprehensive administrative service to the Radiology Department.
• Scan patient referrals into the Radiology Information System (RIS).
• Check that all patient information is correct via three-point check.
• Staff the department reception area, meeting patients, accepting referrals and checking details for accuracy.
• Update Radiographers/Radiologists/Sonographers of any changes to their appointment lists and pass relevant information given by the patient at reception.
• Use the computerised Patient Administration System, when necessary, to confirm patient/referrers details, as well as patients admission status.
• Assist secretarial staff in sending printed reports to referring clinician.
• Pull and send copies of reports/images requested by other hospitals, following departmental procedure.
• Assist appointment clerks with scheduling of appointments and sending letters.
• Request patients hospital medical notes, if required.
• Attend departmental admin meetings and contribute to the improvement of the Radiology service. Ensure personal awareness and knowledge of departmental and Trust wide issues.
• Receive telephone queries from patients and referrers and action them, as per agreed guidelines.
• Any other ad hoc duties in line with post and grades responsibilities, as directed by the Office Manager or Deputy.
• Participate in relevant training events as required.
• Undergo an annual appraisal within the department, which will enable post holder to develop an appropriate training and development plan of both personal and professional needs.
• Ensure that all mandatory training taken and updated as required and in line with Health and Safety policies.
• Develop and maintain positive and professional relationships within the department.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person Specification

Experience and Knowledge

Essential

• Experience of working with computerised systems

Desirable

• Experience of working with the public

Qualification(s) and Professional Training

Desirable

• GCSE numeracy and literacy qualifications or equivalent
• ECDL
• NVQ Level 2 Customer Service

Skills and Abilities

Essential

• Keyboard skills

Desirable

• IT skills to NVQ2 or equivalent/Advanced keyboard skills

Personal Qualities

Essential

• Communicates calmly, clearly and effectively in all situations
• Able to work as part of a team
• Able to prioritise own workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

George Eliot Hospital NHS Trust

Address

George Eliot Hospital NHS Trust

College Street

Nuneaton

CV10 7DJ

United Kingdom

Employer's website

http://www.geh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Forensic examinations and obtaining forensic exhibits.
• Develop Forensic strategies according to FFLM guidelines.
• Actively working in partnership with external MDTs and Police.
• Point of contact for Police and Social Services to discuss referral pathways.
• Undertaking holistic assessments including sexual health, mental health, and safeguarding.
• Supporting the continued quality improvement of the service.
• Working under the Forensic Science Regulator requirements.
• Obtaining consent for Health and Forensic procedures

What makes this post different:

• 1:1 monthly supervision with allocated mentor, safeguarding supervisor or Line Manager
• Additionally taking part in research, audit, teaching and sitting FFLM exams will be encouraged.
• Clinical forensic healthcare is a rapidly growing career path as demand for specialist services increases.

Mountain Healthcare will support you with the following:

• Contribution from Mountain Healthcare for Medical Malpractice Insurance
• Full funding for courses and exams leading up to full Membership of the Faculty of Forensic and Legal Medicine in Sexual Offence Medicine
• Access to online appraisal software for re-validation
• Full Funding for courses required for work, e.g FMERSA
• Access to in hours appraisers, clinical mentors & clinical directors to support your career development and well-being.
• Travel for training days will also be a requirement of this role. Hotel and subsistence will be reimbursed in line with the Expenses Policy

Person Specification

Experience

Essential

• A UK driving license is required for this role and access to a vehicle.
• Advanced DBS and level 2 Police vetting will be required. This requires residency for 3 years in the UK
• Medical Indemnity by start date is also a requirement. You will be responsible for the cost of obtaining and maintaining this cover.
• Experience of working in Sexual health, Paediatrics, GP or Obs/Gynae.
• Knowledge and understanding of safeguarding children and adults.
• Knowledge and understanding of confidentiality.
• Note that we cannot support International Visas.

Desirable

• Previous experience working in a SARC setting or custodial environments

Qualifications

Essential

• GMC-registered Doctor
• A minimum of 3 years + relevant post Foundation experience.

Desirable

• Diploma in Legal Medicine
• Member of the Faculty for Forensic and Legal Medicine

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mountain Healthcare Ltd

Address

Wednesbury

WS10 8SY

United Kingdom

Employer's website

https://www.mountainhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To undertake patient/client visits as a member of the multidisciplinary team further developing skills in assessment, planning, delivery, evaluation of patient/clients health and well-being needs.

To carry out non-complex assessments within scope of practice and as required meet the needs of the patient.

To provide direct care and support to patients in their own homes.

To identify changes in patients conditions and recognise within the post holders capabilities, when to inform a senior clinician.

To communicate in a timely and comprehensive way with members of the Multidisciplinary team.

To be competent in essential technical skills.

To give advice and support to patients/carers that reflects the care plan and provides a level of knowledge and experience to reassure the patient/carer and is within the competence of the post holder.

To organise own work load and establish priorities

To be able to work unsupervised in patients homes.

Able to organise therapeutic individual sessions with a designated caseload of clients using specific technical knowledge and skills

To use skills to interpret and analyse clinical, social, and environmental factors to contribute to the best course of therapy intervention and development of treatment and discharge plan.

Ability to use a variety of clinical outcome measures to demonstrate effective treatment.

Provision of a high standard of clinical care and assist in maintaining service delivery in rehabilitation.

Ability to work within duty Co-ordinator role using prioritisation and delegation skills enabling effective screening of referrals.

Demonstrate sound knowledge of therapy interventions for older people (i.e. Otago exercise programmes for falls)

Able to identify and formulate with client/carer SMART therapy goals using assessment information and appropriate outcome measures.

Undertake Risk assessment for equipment.

To assess for and order a wide range of equipment to promote independence in line with the policies and procedures of the ICES within their authorised budgetary limit.

To provide support and supervision to Health Care Assistants within the team as required.

To organise own workload and establish priorities (and Health Care Assistant when appropriate), in collaboration with Therapy Team leader.

To portray a positive image of the Integrated team at all times.

To be able to work unsupervised.

To maintain and improve IT skills effectively and contribute to statistical and audit returns as necessary .To submit statistical information as required.

Person Specification

Qualifications

Essential

• GCSE (A-C) English/Maths or equivalent
• Minimum Foundation Degree in Health and Social Care or equivalent higher apprenticeship
• A willingness to undertake further training and learn new skills

Experience

Essential

• Significant experience of working as a therapy support worker or equivalent (band 3)
• To have a knowledge of assistive equipment and minor adaptations
• To understand the concepts of rehabilitation
• To have experience of working in a relevant healthcare settings
• To have experience of effectively managing own caseload
• To have an ability to deal with pressurised/unexpected situations
• To have evidence of continuing personal and appropriate judgments and decisions
• Evidence of working in a multidisciplinary team
• Aware of health and safety requirements

Skills

Essential

• Excellent written and verbal communication skills
• Keyboard skills / use of software programmes e.g. Word, Excel
• Ability to work independently and with resources using own initiative as required.
• Must be able to demonstrate their contribution to the team as a therapy assistant

Desirable

• Interacts well with others and team

Personal Qualities

Essential

• Ability to work under pressure
• Ability to recognise limits of practice.
• Demonstrates commitment to personal development

Other

Essential

• Car driver and has the use of own vehicle
• The post holder's hours will be scheduled over 7 days which will involve weekend working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South Warwickshire University NHS Foundation Trust

Address

Hartshill Health Centre,

Sidhu Close,

Hartshill, Nuneaton

CV10 0GQ

United Kingdom

Employer's website

https://www.swft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical

• Co-ordination of the rostered shift allocation, referring to senior sister if appropriateor available.
• Maintain clinical competence of self and others as determined by service need and job description. Tasks to include male catheterisation, ECG, Venepuncture, IV administration, Cannulation and X-ray requesting under group protocols.
• To frequently manage patients of all age groups with challenging behaviour such as violent and aggressive, under the influence of alcohol, mental health problems, sudden death, adult bereavement and patients who are a threat to themselves and others.
• To facilitate and build team working between nurses and the multi-disciplinary team to effect high standards of care. Ensure that risk assessments are complete as per Trust policy for manual Handling, Health & Safety and other relevant areas of concern.
• Ensure that equipment and the environment support the delivery of high standards of care at all times.
• Maintain a good standard of communication with the multidisciplinary team and respect the confidentiality of patients, relatives and colleagues.
• Provide specialized information and advice to patients, relatives and carers and other professionals in the provision of acute medical care

Managerial

• To support the Senior Sister to review staffing requirements using a proactive approach to retention and recruitment of staff
• Co-ordination of the rostered shift allocation, referring to senior sister if appropriate or available

Education

• Contribute to the organisation learning and Development strategy through key areas of education e.g. tracheostomy / sepsis / deteriorating adult
• Support with the Band 7 & Professional Development Sister in Critical Care assure accurate training records and competency of team, including mandatory training requirements

Patient Experience

• Work with the Critical Care leadership team to facilitate Critical care follow up services
• Review patients discharged from Critical Care services within 24 hours of leaving the Critical care Unit

Quality / Research & Development

• Working with senior leaders in Critical Care, to support, collect, audit and service data
• Actively support Critical Care research

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person Specification

Qualifications and Professional Training

Essential

• Registered General Nurse
• Level of experience in Critical Care
• Post basic qualification relevant to post
• Evidence of continuing professional development
• Evidence of ongoing development

Desirable

• Leadership course or mentoring course

Experience and Knowledge

Essential

• Relevant clinical experience
• Demonstrate commitment and ability to support staff teaching, research & education
• Proven leadership skills, including team building, change management

Desirable

• Demonstrates the ability to effectively manage resources

Skills and Abilities

Essential

• Proven clinical skills
• Good communication and interpersonal skills duties, including moving and handling of patients
• Physical capability to perform nursing duties, including moving and handling of patients.
• To demonstrate the ability to work under pressure
• Ability to lead and motivate staff

Desirable

• Evidence of innovation within current areas of practice.
• Evidence of the ability to facilitate changes in practice

Personal Qualities

Essential

• Ability to work flexible rostering with appropriate notice to meet operational needs of the organization.
• Honest
• Responsible
• Ability to work under pressure
• Ability to form positive working relationships

Other

Essential

• Able to maintain professional appearance

Trust Values

Essential

• Effective open communication
• Excellence and safety in all that we do
• Challenge but support
• Expect respect and dignity
• Local healthcare that inspires confidence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

George Eliot Hospital NHS Trust

Address

George Eliot NHS Trust

College Street

Nuneaton

CV10 7DJ

United Kingdom

Employer's website

http://www.geh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a Receptionist within the practice, you will play a vital role in ensuring patients receive a professional, efficient, and welcoming service. You will support both clinical and administrative functions across the practice and contribute to the smooth day-to-day running of the surgery. Duties may vary in line with the needs of the service and the wider practice team.

• Provide a friendly and professional first point of contact for patients, visitors, and external organisations.
• Manage appointment bookings, cancellations, and amendments using the practice clinical system.
• Handle patient enquiries in person, over the telephone, and electronically, ensuring all queries are dealt with promptly and appropriately.
• Maintain accurate and up-to-date patient records in line with NHS and practice procedures.
• Process patient registrations, temporary registrations, and updates to patient demographics.
• Scan, file, and manage clinical correspondence and patient documentation within electronic records.
• Support clinicians and the wider team with a range of administrative and operational tasks.
• Process incoming and outgoing correspondence, including emails, forms, and requests for information.
• Escalate safeguarding, urgent, or complex issues in accordance with practice policies and procedures.
• Assist with repeat prescription administration and other routine practice workflows.
• Promote confidentiality and ensure compliance with GDPR, NHS guidance, and practice policies at all times.
• Help maintain a safe, organised, and efficient reception and administrative environment.
• Work collaboratively with colleagues to support effective service delivery and continuity of care.
• Participate in mandatory training, practice meetings, appraisals, and ongoing professional development activities.
• Provide cover for colleagues during periods of annual leave or sickness where required.

The successful candidate will be expected to demonstrate flexibility, strong communication skills, attention to detail, and the ability to work effectively within a busy GP practice environment.

Person Specification

Qualifications

Essential

• Previous experience working as a Receptionist or Administrator within a GP surgery or NHS healthcare setting is essential.
• Proficient in using EMIS Web and other NHS clinical systems.
• Experience managing appointments, patient enquiries, and administrative tasks within a busy general practice environment.
• Excellent communication and customer service skills, with the ability to deal with patients professionally and sensitively.
• Strong organisational skills with the ability to prioritise workload and work effectively under pressure.
• Good understanding of patient confidentiality, GDPR, and NHS data protection requirements.
• Confident using Microsoft Office and general IT systems.
• Ability to work both independently and as part of a team.
• Flexible and reliable approach to work, including providing additional cover when required.
• Professional, approachable, and compassionate manner with a commitment to delivering high standards of patient care and service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Station Street Surgery

Address

St Nicolas Medical Centre

Windermere Avenue

Nuneaton

Warwickshire

CV11 6HH

United Kingdom

Employer's website

https://www.stationstreetsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Person Specification

General Requirements

Essential

• Click Apply for this job above to view the Job Description on our career site

Desirable

• Click Apply for this job above to view the Job Description on our career site

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Nuneaton

Warwickshire

CV11 4EU

United Kingdom

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

To provide administration support and reception services to the Enhanced Access Service.

To provide administration support and reception services for the additional clinical services or clinics provided by the PCN including call/recalls to patients

Supporting the Enhanced Access Service remote bookings within EMIS

Ensure appropriateness of appointments in compliance with the inclusion criteria

Advise PCN Practices of any inappropriate bookings for the Enhanced Access Service

Book/arrange referral appointments using the electronic referral system and email systems and action/follow-up on the e-RS worklists, enquiries and alerts

Be part of the Enhanced Access team communication channels and update any changes to schedule

Co-ordinate and note take at routine EA meetings and briefing sessions

Support the EA Team Coordinators with day-to-day activities, and deputise during times of annual leave, educational leave and other absences as required

Actively input into the development of new and existing services and resources

Communicate and complete stock take for Enhanced Access Service consumables

Manage data bases and spreadsheets and collation of information

Ensure reporting templates are kept updated with accuracy

Safety, Quality and Patient Experience

1 Involved with maintaining the highest levels of operational delivery and ensuring consistent quality of care for patients, as well as taking a key role in actively promoting the values of the organisation and supporting the organisation to achieve its aims.

2 Be able to demonstrate that systems and processes of risk management are in place to monitor, mitigate and address risk across the PCN Enhanced Access service and to capture and report on incidents at all levels and to monitor progress of actions.

3 Support the delivery of quality indicators/ schedules, reporting through assurance processes.

4 Support the undertaking of external reviews (e.g., CQC), ensuring the provision of information and appropriate actions to respond to issues and recommendations made.

5 Ensure appropriate policies, procedures and systems are in place for formal complaints and feedback.

6 Ensure appropriate patient experience feedback mechanisms and measures are in place to support optimum patient experience.

Person Specification

Qualities & Attributes

Essential

• Kindness - a commitment to improving patient care
• Flexibility
• Resourceful

Experience

Essential

• Experience with EMIS is preferred, with tasks and referrals experience
• Working co-operatively across organisational systems
• Experience of working with highly confidential, sensitive or contentious information
• Strong organisational and time management skills and evidence of working in a systematic manner
• Ability to work autonomously managing specific aspects of the service
• Skills for communication on complex information and administrative matters requiring developed interpersonal and oral or written communication skills
• Understanding confidentiality and data protection
• Experience of working in the NHS

Desirable

• Minimum of 2 years administration experience in any setting
• Experience of General Practice

Knowledge and Skills

Essential

• Excellent time management and organisational skills
• Excellent interpersonal skills
• Ability to work effectively as a team member and independently.
• Strong problem solving and analytical skills
• Excellent verbal and written communication skills.
• IT skills-proficiency in Microsoft word, Excel and outlook and in clinical systems such as EMIS or System One.
• Ability to multitask.

Desirable

• Knowledge of local health services and providers
• Competency and interest in digital solutions to health and be able to promote these

Qualifications

Essential

• Minimum GCSE or O levels in English and Mathematics
• Evidence of ongoing learning
• Demonstrable commitment to professional and personal development

Desirable

• ECDL qualification

Other

Essential

• Full driving licence and access to a car to drive between sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nuneaton & Bedworth Primary Care Network

Address

Manor Court Surgery

5 Manor Court Avenue

Nuneaton

Warwickshire

CV11 5HX

United Kingdom

Employer's website

https://www.nuneatonandbedworthpcn.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• The post holder has responsibility for day-to-day operational co-ordination & management of all clinical and non-clinical site issues, as well as facilitating patient flow throughout the Trust. This is with the objective of ensuring that the patient is admitted in accordance with key local and national access targets, receives the right treatment in the right place and is signposted to alternative service providers in accordance with agreed pathways & protocols of care.
• The post acts as senior clinical support for the patient flow managers and discharge liaison team. Working autonomously, but in collaboration with divisional managers, matrons, multi-professional teams and on-call senior managers, the post holder will ensure the timely action and communication of all site issues ensuring Trust wide services are maintained by responding proactively.
• Out of Hours the post holder assumes responsibility as the most senior clinical operational manager supporting all staff across the Trust to ensure the safe and effective use of resources to provide quality patient care. This post is integral to the delivery of Safer Nursing Care quality standards.

Main Duties and Responsibilities

• To provide senior clinical operational site management cover during twilight and night shifts, including weekends and bank holidays, on internal rotational basis.
• To co-ordinate the hospital site on a shift-by-shift basis ensuring the delivery & achievement of SAFER Nursing Care Quality Standards.
• To advise and lead Patient Flow Managers to plan & deliver patient flow and capacity management.
• To proactively manage patient flow to ensure achievement of elective and emergency work streams, inter-hospital repatriations, internal transfers and discharges across the Trust.
• To take prompt corrective action and/or escalate any patient flow or clinical site issues, that may impact business continuity, in accordance with trust bed management & escalation policies and full capacity protocol.
• To demonstrate advanced clinical reasoning, judgement and decision-making skills to support appropriate, safe patient placement.
• To recognise high risk, complex clinical situations regarding patient care and prioritise promptly the actions needed for the safety and well-being of patients.
• To work collaboratively with multi-professional teams across the Trust to proactively facilitate the safe transfer of patients from Emergency Department, Ambulatory Care, Day Units, Intensive Care, Theatres and all inpatient wards.
• To work collaboratively with Emergency Department clinical teams to support admission avoidance, where appropriate, following assessments within Emergency Department.
• To prioritise own workload, act promptly and effectively to meet the regular unpredictable situations that may occur within this role.
• To deliver a high level of visibility within the Emergency Department proactively supporting the clinicians, nurse coordinators and progress chasers to achieve & maintain 4hr Emergency Care pathway quality standard.
• To be part of the emergency response team in the event of medical emergencies, fire and out of hours will be the first response to serious untoward incidents and urgent security issues.
• To provide initial response out of hours in the event of Major Incident and/or Internal Incident as per trust policy, being fully aware of responsibilities under the Major Incident and Internal Incident Procedures.
• To ensure effective & appropriate use of beds and all resources, maintaining clinical quality & safety, in accordance with trust policies & procedures and national quality indicators.
• To lead the operational bed meetings drawing on the appropriate senior support as and when required, interpreting and risk assessing site status information.
• To access and utilise information required to enable effective decision making and effective management of patient flow and resources.
• To accurately compile electronic bed status reports for operational bed meetings: bed availability, discharge forecasts, Emergency Department activity, 4hr and 12hr breach performance and operational/staffing issues.
• To maintain accurate and up to date information relating to all emergency admissions, inpatient electives, inter-hospital repatriations, ward discharges and outlying patients.
• To collate trust situation reports, for internal or external purposes, in accordance within NHS England and ICS requirements.
• To demonstrate an expert working knowledge of all Trust IT systems relevant to this role including; patient flow portal, electronic bed screen, West Midlands Ambulance conveyance and Patient Transport tools .
• To work collaboratively with the Lead Clinical Site Manager for the delivery of an effective service by actively contributing to the development of team service standards, evaluating, and updating protocols for this specialist team.
• To actively support the Lead Clinical Site Manager to develop, implement and monitor the clinical governance strategy for the capacity team in line with Trust and National objectives. This includes the implementation of systems for identifying and reporting clinical risk.
• To participate in audits to improve processes that reduce delays and improve pathways.
• To act as a senior resource for capacity team members and clinicians across the Trust, sharing knowledge and informing best practice on capacity and patient flow management.
• To proactively contribute to site operational management policy development, acting within local, Trust and statutory guidelines always.
• To work according to the NMC Code of Conduct and other professional guidelines, complying with all NMC revalidation requirements.
• To undertake technical skills such as intermediate life support, IV drug administration, cannulation & venepuncture to support the delivery of high-quality patient care across the Trust.
• To actively support the Lead Clinical Site Manager with the induction, training, appraisal, and personal development of all junior team members.
• To ensure the patient flow managers acquire and maintain an appropriate repertoire of management, clinical and administration/clerical skills to develop their competencies in line with agreed staff development reviews
• To ensure the effective running of the capacity team in the absence of the Lead Clinical Site Patient Manager and attend appropriate meetings as delegated.
• To supervise and support junior team members throughout shift.
• To risk assess and review ward/department staff levels throughout the shift in accordance with Trust SAFER staffing policies.
• To respond positively to staffing issues out of hours, ensuring safe nursing skill mix cover is maintained to meet patient acuity/dependency, either via redeployment of existing staff, or authorising temporary staff.
• To ensure Capacity and Enhanced Care Team members use resources efficiently and in a sustainable and environmentally friendly manner.
• To provide an initial response to any serious untoward incidents, in accordance with Trust policy, and assist in any investigations as required.
• To sensitively respond to complaints and ensure that they are communicated to the appropriate divisional teams and in managed in accordance with Trust policies and procedures.
• The post holder will have responsibility for the operational management of clinical and non-clinical site issues across the Trust, facilitating safe and effective patient flow. The role will ensure patients are admitted in line with local and national access targets, receive appropriate treatment in the right setting, and are directed to alternative providers where required under agreed pathways and protocols.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person Specification

Experience and Knowledge

Essential

• Minimum 2 years Band 6 experience in acute hospital setting
• Knowledge and understanding of patient flow management
• Evidence of working autonomously and as part of a team

Desirable

• Experience of conflict management

Qualification(s) and Professional Training

Essential

• Degree / Diploma in Adult Nursing
• Evidence of post registration study and NMC revalidation compliance

Desirable

• Leadership Qualification

Skills and Abilities

Essential

• Advanced Influencing and Negotiating skills
• Excellent written and verbal communication skills
• Ability to balance considerations of service performance and risk management
• Excellent knowledge of Microsoft Office applications (Word, Excel, Outlook)
• Displays analytical and critical thinking skills in complex and rapidly changing situations
• Ability to work under pressure
• Advanced organisational skills

Personal Qualities

Essential

• Flexible and able to respond to service needs at short notice
• Willing to cover for colleagues during times of absence

Desirable

• Motivated and able to motivate others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

George Eliot Hospital NHS Trust

Address

George Eliot Hospital NHS Trust

College Street

Nuneaton

CV10 7DJ

United Kingdom

Employer's website

http://www.geh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Assess, investigate, diagnose and manage patients presenting with acute and undifferentiated medical conditions, including recognising and responding appropriately to clinical deterioration and emergency situations.
• Develop and implement appropriate management plans, including decisions regarding admission, discharge, escalation of care and admission avoidance, seeking senior or specialist support where required.
• Review and act on investigation results in a timely manner and ensure accurate clinical documentation, prescribing and handover of patient care.
• Communicate effectively with patients, relatives and carers regarding diagnosis, treatment, prognosis and onward care.
• Liaise with other medical and service departments, General Practitioners and relevant community and social care services to support safe and coordinated patient care.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person Specification

Experience and Knowledge

Essential

• Broad clinical experience in General Internal Medicine
• Experience of managing a broad range of acute medical presentations, including patients with complex comorbidities and clinical deterioration
• Experience of prioritising and managing competing clinical demands within a busy acute care environment, with an understanding of appropriate escalation to senior clinicians and specialist services
• Experience of working effectively within a multidisciplinary team, including supporting, supervising and providing clinical advice to junior members of the clinical team
• Good understanding of the NHS and the professional responsibilities of a senior clinician, including clinical governance, patient safety, incident reporting and risk management.
• Understanding of the principles of safe discharge, admission avoidance, and effective patient flow

Desirable

• Experience of clinical leadership within an acute care environment

Qualification(s) and Professional Training

Essential

• MBBS or equivalent
• Full GMC registration with a license to practice
• Evidence of completion of Core medical training or equivalent
• Current Advance Life Support (ALS) certification or equivalent
• Evidence of continuing professional development
• MRCP Part 1 or equivalent evidence of postgraduate medical knowledge

Desirable

• MRCP Part 2 and/or PACES
• Additional relevant postgraduate qualifications or formal training in teaching, leadership, or quality improvement

Skills and Abilities

Essential

• Able to assess, diagnose, and initiate appropriate management for acutely unwell and undifferentiated patients
• Able to recognise and respond appropriately to clinical deterioration and emergency situations
• Able to make safe, timely, and effective clinical decisions
• Able to prioritise workload according to clinical need and risk
• Able to provide effective clinical leadership, supervision, and support to junior medical colleagues
• Able to communicate clearly and effectively with patients, relatives, carers, and colleagues
• Able to provide clear and structured clinical handovers and ensure appropriate transfer of clinical information
• Able to work collaboratively with colleagues across the multidisciplinary team
• Able to use relevant clinical and patient administration systems effectively.

Desirable

• Experience of completing a full audit cycle or quality improvement project

Other

Essential

• Able to participate in the relevant out-of-hours, weekend, and on-call arrangements for the post
• Ability to work flexibly according to the needs of the service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

George Eliot Hospital NHS Trust

Address

George Eliot Hospital

College Street

Nuneaton

CV10 7DJ

United Kingdom

Employer's website

http://www.geh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Functions

Named responsibility and professional accountability for the management of a defined caseload including the delegation of tasks to other members of the team.

The post holder will have continuing responsibility for visible leadership which ensures an equitable evidence-based service, which is underpinned by the pillars of clinical governance.

Prescribe within their individual scope of practice in line with V300 qualification and ensure that nurse prescribing is undertaken in a safe, cost effective manner.

Develop a caseload profile, identifying those groups with specific health needs and implement and evaluate programmes of care to target groups taking a case management approach.

Act in accordance with current local Warwickshire Safeguarding Vulnerable Adults and Trust guidelines/policy to protect vulnerable adults.

Act within the NMC Code of Professional Conduct.

Contribute towards ensuring the trust objectives are implemented and to support the Professional Lead in influencing change.

Provide appropriate nursing care to patients on the defined caseloads.

Provide specialist advice appropriate to health and social care to patients, carers, relatives and other agencies.

Participate in the development, training and mentorship of pre-registration students/medical students and staff as required including induction and preceptorship programmes.

To provide assistance with the resolution of complaints within the clinical speciality, or sphere of responsibility.

To attend meetings and deputise for the Specialist District Nurse and/or Professional Lead as required and ensure that information is disseminated within the nursing team.

Assist with the delivery of a comprehensive induction programme for new staff members.

Communication

Demonstrate excellent communication and negotiation skills in situations which may be complex, highly sensitive and emotive. All communication will be underpinned by the principles of data protection, dignity and confidentiality.

Adopt and promote the highest level of verbal, non-verbal, written and electronic communication skills. Be open and honest, act with integrity and uphold the reputation of the profession as directed by the Nursing Midwifery Council (NMC, 2015).

Take responsibility for initiating and/or engaging in open discussion with statutory and voluntary agencies and all members of the wider multi-disciplinary team as appropriate

Ensure effective communication to support continuity of care on transfer between hospital, community, residential and nursing care settings and vice versa.

Analysis and Judgement

Critically evaluate team leadership, operational and project management in the context of observing national and local policy

Promotes and maintains accurate record keeping and conforms to NMC policy and data protection legislation.

Uses resources effectively and being aware of budgetary constraints including ordering of equipment.

Will participate in research and development projects within the clinical field, embracing opportunities to develop knowledge by undertaking further study whilst sharing initiatives with others.

Responsible for communicating and receiving sensitive, complex, and sometimes contentious information, dealing effectively with staff, relatives, and carers whilst ensuring confidentiality. Will use developed persuasive, motivational, negotiating skills, where agreement and cooperation is required. There may be barriers to understanding.

Supporting the Specialist District Nurse, Professional Lead and Quality Matron in the development of audit systems within SWFT to ensure continuing evaluation of clinical practice by facilitating clinical audit programmes and research in line with clinical governance priorities

Planning and Organisational Skills

Supervise and direct work undertaken by other members of the skill mix team on a daily basis.

Direct responsibility for the day-to-day supervision and performance of the district nursing team.

To input statistical information by electronically recording daily activity on EMIS, ensuring each contact/activity is recorded in real time.

Responsible for ensuring that staff are supported in accessing Clinical Supervision

Demonstrate and contribute to a positive team culture which promotes an effective learning environment, facilitation of shared leadership, preceptorship, mentorship, clinical supervision, openness and candour, and provision of an educational environment.

Responsibility for Patient Care

Critically assess, plan, and evaluate evidenced based care interventions to meet contemporary need and improve health to prevent disease in individuals and populations

Take responsibility for the complex and holistic assessment or delegation of planning, implementation and evaluation of care on an individual basis, utilising recognised models and tools, e.g. end of life care and long term conditions.

Diagnostic assessment, routinely utilising patient head to toe examinations in order to diagnose, implement treatment plan, including prescribing, and/or escalating when clinically required and appropriate.

As a District Nurse there will be a need for a varied clinical skill set, including, but not limited to:

End of Life Care - Syringe Drivers and symptom control

Intravenous Therapy

Management of Plural Drains

Wound Care Including complex e.g. Vacuum assisted therapy

Leg Ulcers Including compressions therapy

Continence Management Catheters, Bowel Management

Patient education and training of self-management techniques

Multi Comorbidities and prevention of deterioration management e.g. Heart Failure, Diabetes, Respiratory, Frailty, Dementia

Social prescribing

Named responsibility for the management of a defined caseload and population.

Focuses on the needs of the defined patient groups population, and continues to hold up to date knowledge of public health

Acts as patients advocate where appropriate.

Be proactive in offering health promotion and participate in health promotion activities for a defined caseload.

Utilise health needs assessment for the local population.

The District Nurse will recognise triggers of deterioration/increased need of patients and initiate the Continuing Healthcare/NHS Funded Nursing Care assessment process

To work with the Specialist District Nurse / Professional Lead to ensure performance indicators are achieved, avoiding patient harms and supporting preferred place of care.

Ensuring excellent working relationships and communication links with all stakeholders including acute hospital staff, Local Authorities, Social Care teams and voluntary services as appropriate for patient care.

Policy and Service Development

To take a lead on quality initiatives, including but not limited to Community care Indicators, Hand Hygiene, Saving Lives and IWGC.

Understanding of District Nursing national frameworks, policy and guidance with the ability to interpret and implement at service level

Participate in and contribute to service redesign and policy development to benefit patient care with support of seniors.

Source patients/relatives/carers views and feedback on their experience of SWFT OOHCC services in order to influence and inform future service provision.

To contribute to the implementation and audit of policies, guidelines and procedures ensuring practice is evidence-based and patient centred.

Will undertake Personal Development Reviews (PDR) and relevant development plans for members of the team. Assist in the identification of individual training requirements in line with NMC Revalidation and Pay Progression requirements.

Responsibility for Human Resources

Responsible for the day to day management of band 5 nurses to support the Professional lead direct line management, which includes the following:

To identify workforce planning issues and actively participate in the recruitment, selection and retention of clinical staff.

Ensuring that team members are supported with returning to work following a period of sick leave and ensuring that the sickness management policy is followed at all times, seeking senior support when required

Ensure team members are up to date with mandatory and statutory training

Responsible for Performance Development Reviews for staff within the team.

Contributing to the promotion of team morale and management of conflict within the team by adopting an open and honest approach in order to seek resolve

Supporting and promoting team and self-wellbeing

Professional Responsibilities and Freedom to Act

Interpret national guidance on NMC guidelines

Promote and participate in clinical supervision

Maintain clinical and professional proficiencies, capabilities, behaviours and values in accordance with relevant statutory legislation and guidance relevant to health professionals and their services

Responsibility for Research & Development

Demonstrate a critical approach to identifying, applying, and disseminating research findings relating to community specialist practice.

Ensure standards, protocols and policies are evidence based and applied to practice

Keep abreast of current clinical issues thus always promoting best practice

Critique and use research to inform practice

Complete regular clinical audits and support the Specialist District Nurse / Professional Lead with evaluation and improvement.

General

The post holder will be required to have access to independent means of transport for work purposes to travel across the Trust and to other agencies

The post holder will be unavoidably exposed to challenging working conditions such as travelling during extreme and inclement weather including snow, icy conditions and excess heat.

The Trust endorses the principle of whether people smoke or not is a matter of personal choice but where they smoke is a matter of public concern. The policy on smoking and health protects non-smokers and requires that all Trust premises are smoke free.

Person Specification

Qualifications

Essential

• Registered Nurse (1st Level)
• First level degree in related subject
• Evidence of Continuous professional Development relevant to the field of practice
• Evidence of leadership or management training
• Practice Educator and Assessor Preparation (PEAP) or equivalent qualification

Desirable

• District Nursing Specialist Practitioner Qualification or working towards it
• Coaching CPD

Experience

Essential

• Significant Post registration community experience
• Post registration experience of caseload management
• Experience of Personalised Care Planning and complex patient management
• Ability to take appropriate action to assess and manage risk
• Experience of empowering a positive learning culture for interdisciplinary and interagency teams
• Proven experience of working autonomously in challenging situations

Desirable

• Experience in managing complaints
• Experience in service improvement

Skills

Essential

• Understanding of clinical governance, audit, and risk management.
• Advanced clinical decision-making skills to support patient centred care
• Advanced clinical skills to include a variety of patient conditions and comorbidities
• In-depth understanding of community nursing and long-term condition management.
• Must have excellent prioritisation and time keeping skills
• IT Literate
• Ability to supervise, support, and mentor junior staff
• Ability to work collaboratively across professional and organisational boundaries

Personal Qualities

Essential

• Communicate effectively using a range of skills and strategies with colleagues and people at all stages of life and with a range of mental, physical, cognitive and behavioural health challenges
• Practise autonomously, proactively and innovatively, demonstrating selfawareness, emotional intelligence and openness
• Willingness to work flexibly and travel across the district.
• Excellent role model demonstrating compassion and a patient-centred approach
• Showcases trust values at all times

Other

Essential

• Must have means of own transport and able to drive in variable weather conditions
• Must be a non-smoker during working hours
• Must be willing to undertake Criminal records Bureau Disclosure to Enhanced / Standard level
• Must be legally entitled to work in this country

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South Warwickshire University NHS Foundation Trust

Address

PBT3 Nuneaton Central

Manor Court Avenue

Nuneaton

CV11 5HX

United Kingdom

Employer's website

https://www.swft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The North CMHT covers the locality of North Warwickshire & Rugby. We have two bases, one in Nuneaton and the other in Rugby and although you would be based in a particular location for expenses purposes, you are part of one large team, and you will get the opportunity to work across both localities with different colleagues.

This would be an ideal opportunity for a clinician who would be interested in developing their skills of managing a caseload and providing clinical interventions in an established and forward-thinking team.

Working for our Team is demanding and hard work but incredibly rewarding. It offers the opportunity to develop some excellent specialist skills and take part in imaginative and effective interventions. The nature of the team means that you bring your knowledge, experience, enthusiasm, and empathy and are exposed to the knowledge and skills of other colleagues within the team, which promotes growth and development within your own practice at an accelerated rate. We are a team that recognises the work we do can be difficult at times and we have a strong supportive approach- both in professional matters and passing on good practice, learning and sharing risk but also when it impacts on us personally. We recognise the value in Supervision, and this is why we ensure we offer a range, including CBT supervision, Peer Supervision, Caseload Supervision & Development Supervision. They are well spaced, and this is something the team feel adds to the varying levels of support and shared responsibility.

Person Specification

Other

Essential

• Must have a full UK driving licence and access to a vehicle

Experience

Essential

• Substantial experience in a Community Mental health care setting
• Developed specialist knowledge gained within a similar environment over a considerable period of time
• Significant experience of undertaking assessment, formulation, risk assessment and positive risk management
• Experience of safeguarding and investigations
• Proven experience of people management

Qualifications

Essential

• Relevant Professional Qualification ie. RMN, DipCOT
• Current unrestricted registration with HCPC/NMC

Knowledge

Essential

• Excellent written communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Coventry and Warwickshire Partnership Trust

Address

The Railings

Woodside Park

Nuneaton

CV21 2AW

United Kingdom

Employer's website

https://www.covwarkpt.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To undertake mammograms in line with national and local protocols.
• To ensure all imaging examinations are performed to a consistently high diagnostic standard, maintaining patient safety and comfort.
• Assist in interventional procedures as required.
• To support image-guided procedures, maintaining aseptic technique and patient dignity at all times.
• To be able to check relevant clinical history, whilst also explaining the procedure, gaining consent, informing and advising the patient in a timely manner.
• To provide relevant clinical information and support to patients, especially during assessment and diagnostic sessions.
• The post holder will exercise professional judgement in selecting and adapting imaging techniques to achieve optimal diagnostic outcomes, considering patient presentation, clinical indications and technical challenges.
• To ensure that the Trusts Health and Safety Policies are understood and observed and that procedures are followed.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person Specification

Experience

Essential

• Experience as a Radiographer within a breast symptomatic service
• Experience of QA
• Knowledge of Breast Screening Programme

Qualifications

Essential

• Bsc Hons Radiography or DCR
• Post grad certificate in mammography or equivalent qualification
• Current HCPC registration

Skills

Essential

• Good organisational skills and ability to prioritise workload and work well under pressure with accuracy and speed and deal with stressful situations
• Use initiative and problem solve
• Accuracy and attention to detail
• Capacity to learn new skills in a changing environment
• Ability to work to specified protocols and policies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

George Eliot Hospital NHS Trust

Address

George Eliot Hospital NHS Trust

College Street

NUNEATON

CV10 7DJ

United Kingdom

Employer's website

http://www.geh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose / Summary

The Deputy Primary Care Network (PCN) Manager will support the effective leadership, operational management, and strategic development of the PCN, ensuring the successful delivery of network priorities, programmes, and services across its 11 member practices. The post holder will be responsible for the day-to-day operational oversight of PCN activities, ensuring services are delivered safely, efficiently, and in line with contractual, financial, quality, and governance requirements under the guidance of the PCN Manager.

You will also work with the Digital & Transformation Lead on improvement initiatives and operationally ensure governance and compliance standards are met (including Data Sharing Protocol Toolkit (DSP TK) and CQC-aligned requirements).

The role includes providing information in relation to performance, KPIs (Key Performing Indicators) and reporting, coordinating the ARRS workforce and supporting processes to allow financial oversight (including budgets, claims and contracts).

Main Responsibilities

Workforce & HR Management:

• Act as the Primary Operational Manager for some PCN staff (Care Coordinators, First Contact Physiotherapists, Nurse Associates, Physician Associates and Dietitians) overseeing annual leave, sickness absence, Supervision/Annual Appraisals and Statutory/Mandatory training compliance.
• Provide regular reports to the PCN Board to provide assurance that PCN Workforce is compliant with all regulatory requirements.
• Collaborate with the Senior Management Team to support PCN developments and initiatives.
• Manage the recruitment process for new roles, from writing adverts to coordinating interview panels and liaising with the PCN Business & ARRS Coordinator to ensure appropriate pre-employment checks are completed.

Operational Delivery & Performance Tracking:

• Act as the daily operational point of contact for the 11 Member Practices, to answer financial queries or any questions in relation to the ARRS Workforce.
• Monitor PCN performance against national and local targets.
• Deputise for the PCN Manager at Board Meetings, Senior Management Team Meetings, PCN Members meetings and ICB Operational Meetings, and others as and when required.
• Ensure data submissions and claims are accurate, verified, and submitted within deadlines. These include Strategic Data Collection Service, ICB Returns and PCSE.
• Maintain the PCN Risk Register and Incident Log, with support from the PCN Information Governance Lead.
• Keep an accurate record of mobile and soft phones, with details of who they are allocated to.
• Contribute to the completion with DSP Toolkit submission and compliance.
• Support with the emerging Integrated Neighbourhood Teams agenda where appropriate.

Finance & Payroll:

• Support with the monthly creation and reconciliation of a Payroll file for all PCN employed staff for submission to the Payroll provider, and liaise with the Finance Officer to ensure that accurate salary payments are created on the PCN Bank Account.
• Generate quarterly finance reports for consideration by the PCN Board and PCN Members. Also create quarterly schedules for payments to Member Practices for approval by the PCN Manager.

Communication & Governance:

• Become an integral part of the PCN Senior Management Team to support the existing strong working relationships across the team.
• Foster collaborative, positive relationships across all 11 member practices to ensure alignment with PCN strategic goals.

Person Specification

Experience

Essential

• Advanced operational knowledge of EMIS (electronic Patient Record System)
• Deep understanding of the Network Contract DES and PCN structures
• Exceptional communication and negotiation skills o manage varying practice priorities

Desirable

• Understanding of Primary Care Financial Frameworks and Contracts

Personal Attributes

Essential

• Highly organised with the ability to manage competing deadlines
• Resilient and capable of problem-solving under operational pressure
• Collaborative team player with a diplomatic approach
• Driver with access to a car to be able to travel to face to face meetings as and when required

Desirable

• Ability to drive organisational change through positive influence

Experience

Essential

• Minimum 2 - 3 years management experience within primary care
• Proven experience managing or coordinating staff rotas, HR processes and workloads

Desirable

• Direct experience managing staff workforce structure
• Experience managing budgets or financial claims

Qualifications

Essential

• High level of secondary education

Desirable

• Management or HR Qualification
• Relevant degree qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nuneaton & Bedworth Primary Care Network

Address

Manor Court Surgery

5 Manor Court Avenue

Nuneaton

Warwickshire

CV11 5HX

United Kingdom

Employer's website

https://www.nuneatonandbedworthpcn.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Senior Health Care Assistant plays a key role in our Community Services team. This service includes the Hospice at Home team, the Wellbeing Programme, and the Rapid Response service, which is delivered in partnership with South Warwickshire NHS Foundation Trust.

This role will primarily be focused on supporting patients within the Hospice at Home and Wellbeing Programme, working across a 7-day rota between the hours of 8:00am and 8:00pm. On occasion, the postholder will be required to work within the Rapid Response team, which is a 24-hour service and will include internal rotation onto night shifts from 8:00pm to 8:00am.

When working within the Hospice at Home team, the Senior Health Care Assistant will provide high-quality palliative and end-of-life care to patients and their families in their own homes. This care involves supporting patients with personal care, emotional wellbeing, and practical needs. The role will also include delivering short periods of respite care, offering essential support and rest to family members and carers during what is often an emotionally challenging time.

A key part of the role involves close collaboration with colleagues from the NHS, social services, local care homes, and voluntary sector organisations to ensure that each patient's preferences, particularly the wish to remain and die at home are fully supported and respected.

Within the Wellbeing Programme, the Senior Health Care Assistant will work as part of a multidisciplinary team to enhance the quality of life for patients and those close to them within the hospice setting. This will involve promoting a reablement approach and contributing to wellbeing-focused models of care that support patients to maintain their independence, dignity, and comfort.

There may be occasions when the Senior Health Care Assistant is required to support the Rapid Response team. In this capacity, they will work alongside an experienced, qualified palliative care nurse to deliver urgent care to patients experiencing distressing or uncontrolled symptoms that require immediate intervention. This is an essential part of our round-the-clock care provision, ensuring that patients receive timely and appropriate support during crisis situations.

The ideal candidate will have relevant experience in delivering palliative, end-of-life, or community-based care. They will demonstrate excellent communication and interpersonal skills, with the ability to offer emotional support to patients and families in often sensitive and difficult circumstances. The ability to work both independently and as part of a team is essential, along with a flexible approach to working patterns, including the ability to cover occasional night shifts.

A recognised Health Care Assistant qualification (or equivalent experience) is required, along with a commitment to maintaining the highest standards of patient care, confidentiality, and professionalism. Due to the nature of the role, applicants should be resilient, empathetic, and possess strong time management skills.

This is an incredibly rewarding opportunity to make a real difference in the lives of patients and families facing some of lifes most difficult moments. If you are passionate about delivering compassionate, person-centred care within a supportive and collaborative community setting, we would be delighted to hear from you. Please contact the hospice if you would like the opportunity of an informal visit.

Person Specification

Qualifications

Essential

• Level 3 Diploma/NVQ Level 3 in Health and Social Care for adults or equivalent. |Maths and English GCSE level 4 or equivalent

Desirable

• Level 3 Diploma or equivalent certificate in palliative/end of life care
• Level 2 or 3 Diploma/NVQ Level 2 or 3 in awareness of dementia

Experience

Essential

• A minimum of 1 years care experience working within NHS or a care setting.
• Able to work autonomously and as part of team
• Evidence of excellent communication skills
• Experience of supervising/supporting team members

Desirable

• Experience working in palliative or end of life care.
• Experience of CQC compliance and evidencing regulations in practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mary Ann Evans Hospice

Address

Mary Ann Evans Hospice

Eliot Way

Nuneaton

Warwickshire

CV10 7QL

United Kingdom

Employer's website

https://www.maryannevans.org.uk/ (Opens in a new tab)