Job description

Job responsibilities

Role title

Community & Partner Educator Vaccination Outreach

Location(s)

The post will be based at Osprey Court in South Bristol but there may be a requirement to work across the Bristol, North Somerset and South Gloucestershire (BNSSG) area.

We have a hybrid working policy which requires staff to work a minimum of 2 days in the office, within general practice or at locations of our system partners.Additional office and / or community based days will be required for at least the first 6 months whilst the service is being established.

This role will be employed by One Care but seconded to Sirona.

Job Purpose

To provide best practice guidance and education to a range of stakeholders involved in the Vaccination Outreach Service - to support best practice awareness across clinical delivery and to support uptake of vaccinations across underserved populations, through enabling them to make better informed decisions in regards to vaccination.

To work with the VCSE to develop culturally appropriate resources, build long term relationships and develop community champions.

To support the service as a whole to ensure that opportunities to reach and engage underserved populations are maximised.

To note: this post does not hold clinical governance responsibility for the service. Clinical governance is held within each vaccination delivery partner organisation.

Key responsibilities

Service delivery

Use a structured approach to develop and deliver a needs based schedule of training in regards to vaccination best practice and vaccination education to: general practice, Sirona, VCSE organisations and under served populations.

Work with the Vaccination Outreach Service Manager to ensure alignment of delivery with strategic goals of the service.

Work within a team effectively, sharing work where appropriate, flexing capacity to respond to surge requirements of the service.

Monitor service milestones, KPIs, and deliverables, adjusting plans as needed to maintain momentum.

Proactively identify risks and issues, maintaining a risk register and implementing mitigation strategies.

Ensure quality assurance processes are embedded throughout the service lifecycle.

Collaboration and Stakeholder Engagement

Facilitate cross-functional collaboration, ensuring all stakeholders are informed and involved.

Participate in service meetings, workshops, and steering groups to drive progress and resolve challenges.

Build strong relationships with internal teams, external partners, and system stakeholders.

Reporting and Evaluation

Produce high-quality reports for senior leadership and stakeholders, including dashboards and narrative summaries.

Evaluate service outcomes against KPIs and strategic objectives.

Lead post-service reviews and lessons learned exercises to inform future initiatives.

Change Management

Design and implement change management strategies to support adoption and sustainability.

Deliver training, workshops, and communications to support users and stakeholders.

Monitor change impact and adjust plans to ensure successful embedding of new practices.

Governance and administration

Ensure all service activities comply with relevant legislation, policies and standards

Maintain accurate documentation and audit trails.

PERSON SPECIFICATION

QUALIFICATIONS AND EXPERIENCE

Essential

Experience of working with a wider range of stakeholders to understand need

Experience of designing and delivering training packages to a diverse group of stakeholders

Robust and up to date understanding of vaccination delivery best practice in an outreach setting

Experience of working with the VCSE sector

A working knowledge of underserved populations and some of the barriers to engagement with health care services

At least 2 years demonstrable experience managing services from initiation to closure

Proven ability to manage multiple stakeholders, including senior leaders, clinicians, and external partners

Strong track record in risk management, resource planning, and performance monitoring

Experience using service management software and tools

Desirable

Recognised service management qualification (e.g., PRINCE2, AgilePM, APM)

Experience in budget management and financial reporting

PERSONAL QUALITIES, SKILLS AND ATTRIBUTES

Essential

Ability to identify issues early and develop effective solutions quickly.

Confident in making informed decisions and taking ownership of outcomes.

Able to interpret data and metrics to inform decisions and improve service outcomes.

Ability to work well with others, to promotes teamwork, and foster a positive working environment

Ability to articulate and advocate the value of collaborative working

Positive and proactive attitude towards innovation and change

Strong communication and stakeholder management skills

Capable of working autonomously with minimal supervision

Excellent oral and written communication skills

Excellent interpersonal skills to establish trust and rapport

Ability to present concise and considered information

Resilient, adaptable, and skilled at navigating complex change

Ability to use judgement to solve complex problems

Strong organisational skills and confident in delegating effectively

Demonstrable understanding and commitment to equality, diversity and inclusion

Person Specification

Experience

Essential

• Experience of working with a wider range of stakeholders to understand need
• Experience of designing and delivering training packages to a diverse group of stakeholders
• Robust and up to date understanding of vaccination delivery best practice in an outreach setting
• Experience of working with the VCSE sector
• A working knowledge of underserved populations and some of the barriers to engagement with health care services
• At least 2 years demonstrable experience managing services from initiation to closure
• Proven ability to manage multiple stakeholders, including senior leaders, clinicians, and external partners
• Strong track record in risk management, resource planning, and performance monitoring
• Experience using service management software and tools

Desirable

• Recognised service management qualification (e.g., PRINCE2, AgilePM, APM)
• Experience in budget management and financial reporting

Qualifications

Essential

• No specific qualifications required.

Desirable

• No specific qualifications required.

Employer details

Employer name

One Care (BNSSG) C.I.C.

Address

Unit 5 Osprey Court

Hawkfield Business Park

Whitchurch

BS14 0BB

United Kingdom

Employer's website

https://onecare.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description

Role title

Communications Administrator Vaccination Outreach

Location(s)

The post will be based at Osprey Court in South Bristol but there may be a requirement to work across the Bristol, North Somerset and South Gloucestershire (BNSSG) area.

We have a hybrid working policy which requires staff to work a minimum of 2 days in the office, within general practice or at locations of our system partners.Additional office and / or community based days will be required for at least the first 6 months whilst the service is being established.

3 year fixed with possibility of extension

0.4fte

Job Purpose

The Communications Administrator will support the delivery of high quality, strategic communications across digital and offline channels for the Vaccination Outreach service.

The postholder will provide vital support across content creation, scheduling, reporting, and administrative tasks that contribute to the successful delivery of inclusive, culturally appropriate campaigns and engagement initiatives across the service. This role offers an excellent opportunity for a proactive and detail-oriented individual who is keen to build a career in communications and marketing within a dynamic, purpose-driven organisation.

Key responsibilities

Provide Content and Channel Support

Maintain content calendars and scheduling communications across platforms (e.g., website, social media, newsletters).

Draft, edit, and proofread digital and print content, ensuring that format and content is appropriate and inclusive for underserved populations.

Ensure alignment of all communications with brand and editorial guidelines.

Upload and update website content, ensuring accuracy and accessibility.

Coordinate the production of newsletters, social media posts, and offline materials such as brochures and posters in relation to the Service.

Monitor and respond to routine communications queries or redirect as appropriate.

Administration of Campaigns and Projects

Provide administrative support for communications campaigns, including tracking timelines, coordinating approvals, and maintaining documentation.

Organise events and workshops, including planning, logistics, invitations, promotional materials, and post-event follow-up.

Support the development and distribution of toolkits and resources for the service.

Provide Data and Reporting

Compile and format performance data from digital platforms (e.g., Google Analytics, social media insights, email metrics).

Prepare regular reports on engagement metrics and campaign performance.

Maintain databases and mailing lists, ensuring data accuracy and compliance with data protection regulations.

Support key partners for the programme

Assist in the creation and distribution of practical resources for the programme.

Work within a team effectively, sharing work where appropriate, flexing capacity to respond to surge requirements of the service.

Help coordinate and support training sessions and workshops on communications topics.

Act as a first point of contact for routine queries from stakeholders regarding communications support.

This job description is not exhaustive, and the postholder may be required to carry out other reasonable duties or responsibilities as required, in line with the needs of the organisation.

PERSON SPECIFICATION

QUALIFICATIONS AND EXPERIENCE

Essential

Experience in communications, marketing, or administrative support roles, ideally within healthcare, public sector, or not-for-profit environments.

Strong writing and editing skills, with the ability to produce clear, accurate, and audience appropriate content across formats.

Familiarity with digital platforms such as websites (e.g., CMS), social media, and email marketing tools (e.g., Mailchimp or equivalent).

Proficiency in Microsoft Office (Word, Excel, PowerPoint) and basic digital tools.

Understanding of brand guidelines and editorial principles, with the ability to apply them consistently.

Strong organisational skills, with the ability to manage multiple tasks, prioritise effectively, and meet deadlines in a fast-paced environment.

Attention to detail and a proactive approach to problem-solving and process improvement.

Commitment to inclusivity, accessibility, and user-centred communication.

Professional, approachable, and adaptable, with a positive attitude toward change and innovation.

Desirable

Experience working in or with primary care, NHS organisations, or health and care systems, with an understanding of the sectors communications landscape and challenges.

Exposure to digital content creation and channel management, with a willingness to develop further in these areas.

Experience supporting communications campaigns, events, or engagement initiatives.

Basic experience with analytics tools to support reporting and performance tracking.

Awareness of accessibility and inclusivity in content design, with a commitment to continuous improvement.

Experience supporting stakeholder engagement, including responding to queries and coordinating resources.

Ability to assist in the development of toolkits, templates, and guidance materials for internal or external use.

Willingness to support training sessions or workshops, including logistics and materials preparation.

Familiarity with basic design tools (e.g., Canva, Adobe Creative Suite) and formatting tasks using approved templates.

Understanding of audience segmentation and tailoring content to meet diverse needs.

PERSONAL QUALITIES, SKILLS AND ATTRIBUTES

• Communicates clearly and professionally, adapting tone and style to suit different audiences and communication channels.
• Comfortable using a range of digital tools and platforms, with a proactive and curious approach to learning new systems and technologies.
• Brings enthusiasm and creativity to content and communications tasks, with a keen eye for detail and presentation.
• Uses feedback and basic performance data to support continuous improvement and inform day-to-day decisions.
• Builds positive working relationships with colleagues, stakeholders, and member practices, contributing to a collaborative and inclusive team culture.
• Adapts flexibly to changing priorities and emerging issues, showing resilience and a solution-focused mindset.
• Champions inclusive, respectful communication that reflects the One Cares values and supports engagement across all audiences.
• Supports others by sharing knowledge, offering practical help, and contributing to team learning and development.

Person Specification

Experience

Essential

• Experience in communications, marketing, or administrative support roles, ideally within healthcare, public sector, or not-for-profit environments.
• Strong writing and editing skills, with the ability to produce clear, accurate, and audience appropriate content across formats.
• Familiarity with digital platforms such as websites (e.g., CMS), social media, and email marketing tools (e.g., Mailchimp or equivalent).
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and basic digital tools.
• Understanding of brand guidelines and editorial principles, with the ability to apply them consistently.
• Strong organisational skills, with the ability to manage multiple tasks, prioritise effectively, and meet deadlines in a fast-paced environment.
• Attention to detail and a proactive approach to problem-solving and process improvement.
• Commitment to inclusivity, accessibility, and user-centred communication.
• Professional, approachable, and adaptable, with a positive attitude toward change and innovation.

Desirable

• Experience working in or with primary care, NHS organisations, or health and care systems, with an understanding of the sectors communications landscape and challenges.
• Exposure to digital content creation and channel management, with a willingness to develop further in these areas.
• Experience supporting communications campaigns, events, or engagement initiatives.
• Basic experience with analytics tools to support reporting and performance tracking.
• Awareness of accessibility and inclusivity in content design, with a commitment to continuous improvement.
• Experience supporting stakeholder engagement, including responding to queries and coordinating resources.
• Ability to assist in the development of toolkits, templates, and guidance materials for internal or external use.
• Willingness to support training sessions or workshops, including logistics and materials preparation.
• Familiarity with basic design tools (e.g., Canva, Adobe Creative Suite) and formatting tasks using approved templates.
• Understanding of audience segmentation and tailoring content to meet diverse needs.

Qualifications

Essential

• No specific qualifications required

Desirable

• No specific qualifications required

Employer details

Employer name

One Care (BNSSG) C.I.C.

Address

Unit 5 Osprey Court

Hawkfield Business Park

Whitchurch

BS14 0BB

United Kingdom

Employer's website

https://onecare.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

Provide high quality administration services, to ensure effective operationalisation of the Vaccination Outreach Service.

Key responsibilities

Main duties and responsibilities:

Meet deadlines, collate data and maintain standards relating to administrative processes for the Vaccination Outreach Service.

Work within a team effectively, sharing work where appropriate, flexing capacity to respond to surge requirements of the service.

Maintain diaries and arrange meetings, taking formal minutes and keeping appropriate records.

Build and maintain good working relationships with a broad range of internal and external stakeholders to develop partner engagement and understanding of the Vaccination Outreach Service, including:

- General Practice

- Sirona

- VCSE organisations

Support the Service Manager in the day to day running of the Vaccination Outreach Service.

Coordinate and maintain the actions logs.

Identify gaps in information for Vaccination Outreach Service.

Maintain necessary documentation to ensure smooth running of the Vaccination Outreach Service.

To assist with the compilation of reports and presentations relevant to the work of the Vaccination Outreach Service.

Ensure governance and confidentiality guidelines and requirements are fully adhered to, processing all communications appropriately within guidelines.

Set up data collection systems, monitor utilisation and escalate any issues to the Vaccination Outreach Service Manager.

To support accurate and timely reporting of progress with the provision of performance against targets for the agreed key performance indicators or measures for improvement.

Work well as part of a multidisciplinary team and with a wider variety of stakeholders.

To keep accurate logs of risks and issues ensuring mitigating actions are agreed with stakeholders and implemented accordingly

To embrace change and have a positive can-do attitude and facilitative style

Undertake other tasks as identified by the Vaccination Outreach Service Manager.

Line management responsibility Y/N

N

Responsible to

Vaccination Outreach Service Manager

Budget Holder

N

Salary

Band B

PERSON SPECIFICATION

QUALIFICATIONS AND EXPERIENCE

Essential

Educated to NVQ 3 level in a relevant subject pertinent to this job description or equivalent level of qualification or significant equivalent previous proven experience

Experience of administration and minuting meetings

Ability to summarise complex information

Working knowledge of Microsoft Office systems, including Word and Excel

Able to produce regular reports and summaries

Ability to work well in teams

Experience of creating reports and providing information to a varied group of internal and external stakeholders

Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required

Ability to manage conflicting priorities, organising workload effectively and ability to meet deadlines

Experience in data collection and database maintenance

Awareness and understanding of confidentiality

Desirable

Qualification in administration

Experience of working in Health care

Coordination of multiple stakeholders and schedules

Experience of working in Multi-Disciplinary Teams

PERSONAL QUALITIES, SKILLS AND ATTRIBUTES

Essential

Able to work on own initiative with minimum supervision

Excellent oral and written communication skills, interpersonal skills and relationship building skills

Ability to work to deadlines, multitask and pay attention to detail

Able to work effectively within diverse groups and teams

Excellent IT skills

Motivated by the provision of high-quality administration and a continuous drive for improvement

Positive attitude towards innovation and change. Adaptable and able to respond to a changing situation.

A strong sense of self awareness

Facilitative and supportive style, ensuring commitment and influence across the wider health community

Flexible approach to work

Person Specification

Qualifications

Essential

• Educated to NVQ 3 level in a relevant subject pertinent to this job description

Desirable

• Qualification in administration

Experience

Essential

• Experience of administration and minuting meetings
• Ability to summarise complex information
• Working knowledge of Microsoft Office systems, including Word and Excel
• Able to produce regular reports and summaries
• Ability to work well in teams
• Experience of creating reports and providing information to a varied group of internal and external stakeholders
• Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
• Ability to manage conflicting priorities, organising workload effectively and ability to meet deadlines
• Experience in data collection and database maintenance
• Awareness and understanding of confidentiality

Desirable

• Experience of working in Health care
• Coordination of multiple stakeholders and schedules
• Experience of working in Multi-Disciplinary Teams

Employer details

Employer name

One Care (BNSSG) C.I.C.

Address

Unit 5 Osprey Court

Hawkfield Business Park

Whitchurch

BS14 0BB

United Kingdom

Employer's website

https://onecare.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

The Vaccination Outreach Service is designed to ensure that vaccinations are delivered to underserved populations throughout Bristol, North Somerset and South Gloucestershire. The service will be delivered with the support of a wide range of stakeholders, primarily across general practice, Sirona and the VCSE sector. The key purpose of the Service Manager role is to ensure the service is data-driven, draws on the expertise of those with lived experience and is delivered within scope and budget, using a structured approach.

Key responsibilities

Service Planning

Develop detailed plans to deliver a safe, inclusive, targeted, community based service which is evidence led and reduces inequalities

Conduct stakeholder mapping and engagement planning to ensure inclusive and effective communication.

Use management tools to track progress and dependencies.

Service Implementation

Work with the Clinical Lead and Educator to lead the day-to-day management of service activities, ensuring alignment with strategic goals.

Monitor service milestones, KPIs, and deliverables, adjusting plans as needed to maintain momentum.

Proactively identify risks and issues, maintaining a risk register and implementing mitigation strategies.

Ensure quality assurance processes are embedded throughout service delivery.

Work within a team effectively, sharing work where appropriate, flexing capacity to respond to surge requirements of the service.

Collaboration and Stakeholder Engagement

Facilitate cross-functional collaboration, ensuring all stakeholders are informed and involved.

Ensure that the service Governance and Quality group functions well and that the wider governance framework is operational - chairing meetings, workshops, and steering groups as appropriate.

Build strong relationships with internal teams, external partners, and system stakeholders.

Resourcing and Budget Management

Work with the finance team to develop and manage service budgets, ensuring cost-effectiveness and value for money.

Track expenditure against budget, produce financial forecasts, and escalate variances.

Coordinate procurement and contract management where required.

Reporting and Evaluation

Produce high-quality reports for senior leadership and stakeholders, including dashboards and narrative summaries.

In line with the specification, evaluate service outcomes, strategic objectives and patient experience.

Lead post-service reviews and lessons learned exercises to inform future initiatives.

Change Management

Design and implement change management strategies to support adoption and sustainability.

Deliver training, workshops, and communications to support users and stakeholders.

Monitor change impact and adjust plans to ensure successful embedding of new practices.

Governance and administration

Ensure all service activities comply with relevant legislation, policies and standards

Maintain accurate documentation and audit trails.

Develop and implement a grant framework for commissioning and evaluating VCSE activity.

Line management responsibility Y/N

Administrator

Communications administrator

Clinical Educator

Responsible to

Director of Planning and Improvement

Budget Holder

Y

Salary

Band D: 38,768 46,684 FTE

PERSON SPECIFICATION

QUALIFICATIONS AND EXPERIENCE

Essential

Demonstrable significant and recent experience managing complex services from initiation to business as usual, using a continuous improvement methodology

Proven ability to manage multiple stakeholders, including senior leaders, clinicians, and external partners

Strong track record in risk management, resource planning, and performance monitoring

Experience using service delivery software and tools

Experience of working with the VCSE sector

Desirable

Experience in the design, development and implementation of NHS services

Experience in budget management and financial reporting

PERSONAL QUALITIES, SKILLS AND ATTRIBUTES

Essential

Ability to identify issues early and develop effective solutions quickly.

Confident in making informed decisions and taking ownership of outcomes.

Able to interpret data and metrics to inform decisions and improve service outcomes.

Ability to work well with others, to promotes teamwork, and foster a positive working environment

Ability to articulate and advocate the value of collaborative working

Positive and proactive attitude towards innovation and change

Strong communication and stakeholder management skills

Capable of working autonomously with minimal supervision

Excellent oral and written communication skills

Excellent interpersonal skills to establish trust and rapport

Ability to present concise and considered information

Resilient, adaptable, and skilled at navigating complex change

Ability to use judgement to solve complex problems

Strong organisational skills and confident in delegating effectively

Demonstrable understanding and commitment to equality, diversity and inclusion

Person Specification

Qualifications

Essential

• No specific qualifications required

Desirable

• No specific qualifications required

Experience

Essential

• Demonstrable significant and recent experience managing complex services from initiation to business as usual, using a continuous improvement methodology
• Proven ability to manage multiple stakeholders, including senior leaders, clinicians, and external partners
• Strong track record in risk management, resource planning, and performance monitoring
• Experience using service delivery software and tools
• Experience of working with the VCSE sector

Desirable

• Experience in the design, development and implementation of NHS services
• Experience in budget management and financial reporting

Employer details

Employer name

One Care (BNSSG) C.I.C.

Address

Unit 5 Osprey Court

Hawkfield Business Park

Whitchurch

BS14 0BB

United Kingdom

Employer's website

https://onecare.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role title

GPCB Support Officer

Location(s)

The post will be based at Osprey Court in South Bristol but there may be a requirement to work across the Bristol, North Somerset and South Gloucestershire (BNSSG) area.

We have a hybrid working policy which requires staff to work a minimum of 2 days in the office, within general practice or at locations of our system partners.

Job Purpose

The postholder will be responsible for supporting the effective running of the GPCB. They will ensure robust administration, governance and accountability processes for the Board and associated workstreams and contracts. They will support meaningful engagement and representative general practice participation in NHS-wide programmes of work.

Job profile

Main duties and responsibilities

To manage the process for clinical and non-clinical lead participation and accountability in Integrated Care System workstreams, including identifying representatives, creating meeting rotas, ensuring attendance and feedback, and managing invoicing processes

To support all activities relating to the governance of the GPCB and how it relates to One Care, practices, and the Integrated Care System

To provide administrative support to GPCB clinical leadership team, including arranging and administrating meetings and other administrative tasks

To implement the feedback and communication processes between general practice, the GP Collaborative Board and the BNSSG health and care system (golden thread)

To manage the GPCB inbox

To shape and set up governance and engagement processes, inform best practice, escalate issues and monitor evaluation

To ensure robust administration of GPCB meetings, including diary management, preparation of agendas and minutes

To ensure robust administration of GPCB programme committees, including diary management, agendas and minutes

To ensure robust administration of GP locality forum meetings, including diary management, agenda and minutes for both online and in person meetings

To produce resources to support communication with GPCB members, general practice and system partners

To be able to provide full business continuity within the GPCB office team to cover GPCB office responsibilities and tasks

Line management responsibility

No

Responsible to

GPCB Development and Engagement Manager

PERSON SPECIFICATION

QUALIFICATIONS AND EXPERIENCE

Essential

Demonstrable experience in a senior administration or project support role

Demonstrable experience of working with a variety of stakeholders

Desirable

Knowledge of health service, including primary care

Knowledge of and recent experience of current developments in NHS

Recognised project management qualification e.g APM, Prince2, Agile or demonstrable equivalent experience

Experience of developing, implementing and evaluating new processes and tools

PERSONAL QUALITIES, SKILLS AND ATTRIBUTES

Essential

Excellent oral and written communication skills, interpersonal skills, relationship building skills

Able to work effectively within diverse groups and teams, demonstrating capabilities in managing change

Capacity to communicate effectively with others, employing skills to motivate, negotiate and influence

Able to interpret data and information and translate into meaningful written or visual content

Confidence in using new IT systems

Able to manage competing priorities and prioritise workload to meet deadlines

Motivated by the provision of high-quality patient care

Motivated by a drive for improvement at all times

Positive attitude towards innovation and change. Adaptable and able to respond to a changing situation

A strong sense of self awareness and how personal style affects the way colleagues react

Person Specification

Qualifications

Essential

• None

Desirable

• Recognised project management qualification e.g APM, Prince2, Agile or demonstrable equivalent experience

Experience

Essential

• Demonstrable experience in a senior administration or project support role
• Demonstrable experience of working with a variety of stakeholders
• Knowledge of health service, including primary care

Desirable

• Experience of developing, implementing and evaluating new processes and tools

Employer details

Employer name

One Care (BNSSG) C.I.C.

Address

Unit 5 Osprey Court

Hawkfield Business Park

Whitchurch

BS14 0BB

United Kingdom

Employer's website

https://onecare.org.uk/ (Opens in a new tab)