Job summary

The GP Services Manager is responsible for the operational management of our clinical services, ensuring delivery of high-quality care and positive patient outcomes.

Working closely with Directors, clinical leads and partner organisations, the post holder will lead workforce planning, service performance, patient access and regulatory compliance. The role will support the development of innovative and sustainable models of care that improve access, address health inequalities and meet the needs of local communities.

Main duties of the job

Service Operations and Delivery

Provide operational leadership for Leasowe Medical Practice and the GP service at the UrgentTreatment Centre.

Ensure services are appropriately staffed, resourced and organised to meet patient demand.

Monitor service capacity, activity, patient flow and waiting times, implementing solutions whererequired.

Oversee appointment, triage and access systems to ensure timely and equitable patient care.

Manage operational pressures, including workforce shortages, increased demand and servicedisruption.

With the wider leadership team, develop and implement operational policies, procedures andpathways that support safe and effective service delivery.

Ensure effective communication and collaboration between clinical and administrative teams.

Contribute to budget management, resource planning and financial sustainability.

Identify opportunities to improve efficiency and value for money while maintaining service quality andsafety.

About us

One Wirral CIC is a not-for-profit organisation committed to reducing health inequalities through collaboration across Wirral. Working alongside health, social care and VCFSE partners, One Wirral CIC delivers a range of clinical, health and wellbeing services focused on improving outcomes for local communities.

The GP Services Manager will provide operational leadership across clinical services, with primary responsibility for Leasowe Medical Practice (3,000 patients) and the GP service based at the Urgent Treatment Centre. The post holder will ensure services are safe, effective, patient-centred and compliant with contractual and regulatory requirements.

Details

Date posted

15 September 2026

Pay scheme

Other

Salary

£45,000 a year Pro-rata 30 hours per week

Contract

Permanent

Working pattern

Part-time

Reference number

B0644-26-0006

Job locations

One Wirral CIC

2 Oxton Road

Birkenhead

Wirral

CH41 2QQ

United Kingdom

Job description

Job responsibilities

Key Responsibilities

Service Operations and Delivery

Provide operational leadership for Leasowe Medical Practice and the GP service at the UrgentTreatment Centre.

Ensure services are appropriately staffed, resourced and organised to meet patient demand.

Monitor service capacity, activity, patient flow and waiting times, implementing solutions whererequired.

Oversee appointment, triage and access systems to ensure timely and equitable patient care.

Manage operational pressures, including workforce shortages, increased demand and servicedisruption.

With the wider leadership team, develop and implement operational policies, procedures andpathways that support safe and effective service delivery.

Ensure effective communication and collaboration between clinical and administrative teams.

Contribute to budget management, resource planning and financial sustainability.

Identify opportunities to improve efficiency and value for money while maintaining service quality andsafety.

2. Governance, Quality and Patient Safety

Work with clinical leads to promote high standards of clinical governance, patient safety and qualityimprovement.

Ensure robust arrangements are in place for incidents, complaints, safeguarding concerns and riskmanagement.

Support investigations and ensure learning is embedded into practice and service development.

Contribute to audits, service reviews and quality improvement programmes.

Monitor risks and ensure appropriate mitigating actions are implemented.

Promote a culture of openness, learning and continuous improvement.

Ensure patient feedback and experience are routinely used to improve services.

3. Compliance and Assurance

Maintain compliance with CQC standards, NHS contractual requirements and organisational policies.

Ensure services are inspection-ready and supported by appropriate evidence and documentation.

Monitor delivery against service specifications, contractual targets and agreed standards.

Implement and monitor actions arising from audits, inspections and external reviews.

4. Workforce Leadership and Management

Lead and support multidisciplinary teams, fostering a positive and inclusive working culture.

Ensure effective workforce planning, rota management and appropriate skill mix across services.

Support recruitment, induction, appraisal, supervision and staff development.

Manage attendance, conduct and performance issues in accordance with organisational policies.

Promote staff wellbeing, engagement and effective team working.

Support development of new roles and workforce models aligned to service needs.

7. Information Governance, Premises and Health & Safety

Ensure compliance with information governance, data protection and confidentiality requirements.

Promote effective use of digital systems and accurate recording of clinical and operational information.

Support the effective use of technology to improve patient access and service delivery.

Ensure clinical environments are safe, appropriately equipped and fit for purpose.

Support business continuity, infection prevention and control, and emergency preparednessarrangements.

Escalate premises, equipment or safety issues that may impact patient care or staff wellbeing.

8. Partnership Working

Develop strong relationships across One Wirral CIC, primary care, NHS organisations, commissionersand community partners.

Represent One Wirral CIC at meetings and forums as required.

Contribute to organisational learning by sharing expertise, innovation and good practice.

Job description Job responsibilities Key ResponsibilitiesService Operations and Delivery Provide operational leadership for Leasowe Medical Practice and the GP service at the UrgentTreatment Centre. Ensure services are appropriately staffed, resourced and organised to meet patient demand. Monitor service capacity, activity, patient flow and waiting times, implementing solutions whererequired. Oversee appointment, triage and access systems to ensure timely and equitable patient care. Manage operational pressures, including workforce shortages, increased demand and servicedisruption. With the wider leadership team, develop and implement operational policies, procedures andpathways that support safe and effective service delivery. Ensure effective communication and collaboration between clinical and administrative teams. Contribute to budget management, resource planning and financial sustainability. Identify opportunities to improve efficiency and value for money while maintaining service quality andsafety.2. Governance, Quality and Patient Safety Work with clinical leads to promote high standards of clinical governance, patient safety and qualityimprovement. Ensure robust arrangements are in place for incidents, complaints, safeguarding concerns and riskmanagement. Support investigations and ensure learning is embedded into practice and service development. Contribute to audits, service reviews and quality improvement programmes. Monitor risks and ensure appropriate mitigating actions are implemented. Promote a culture of openness, learning and continuous improvement. Ensure patient feedback and experience are routinely used to improve services.3. Compliance and Assurance Maintain compliance with CQC standards, NHS contractual requirements and organisational policies. Ensure services are inspection-ready and supported by appropriate evidence and documentation. Monitor delivery against service specifications, contractual targets and agreed standards. Implement and monitor actions arising from audits, inspections and external reviews.4. Workforce Leadership and Management Lead and support multidisciplinary teams, fostering a positive and inclusive working culture. Ensure effective workforce planning, rota management and appropriate skill mix across services. Support recruitment, induction, appraisal, supervision and staff development. Manage attendance, conduct and performance issues in accordance with organisational policies. Promote staff wellbeing, engagement and effective team working. Support development of new roles and workforce models aligned to service needs.7. Information Governance, Premises and Health & Safety Ensure compliance with information governance, data protection and confidentiality requirements. Promote effective use of digital systems and accurate recording of clinical and operational information. Support the effective use of technology to improve patient access and service delivery. Ensure clinical environments are safe, appropriately equipped and fit for purpose. Support business continuity, infection prevention and control, and emergency preparednessarrangements. Escalate premises, equipment or safety issues that may impact patient care or staff wellbeing.8. Partnership Working Develop strong relationships across One Wirral CIC, primary care, NHS organisations, commissionersand community partners. Represent One Wirral CIC at meetings and forums as required. Contribute to organisational learning by sharing expertise, innovation and good practice.

Person Specification

Experience

Essential

• Strong understanding of healthcare operations and service management.
• Knowledge of clinical governance, patient safety and quality improvement.
• Understanding of CQC and NHS regulatory requirements.
• workforce leadership and multidisciplinary team working.
• Excellent communication, organisational and problem-solving skills.
• Ability to analyse data, lead change and improve performance.
• Ability to manage competing priorities and escalate risks appropriately.
• Strong IT and digital literacy.

Desirable

• Personal Qualities
• Commitment to improving patient outcomes and reducing health inequalities.
• Collaborative, solution-focused and professional approach.
• Strong leadership and relationship-building skills.
• Resilient, adaptable and responsive to changing priorities.
• Commitment to continuous improvement and organisational values.

Qualifications

Essential

• Operational management experience within a healthcare setting.
• Management of multidisciplinary teams.
• Workforce planning, rota management and staff development.
• Performance and service management.
• Governance, quality assurance and regulatory compliance.
• Risk, incident and complaints management.
• Using data to drive service improvement.
• Building effective relationships with internal and external stakeholders.
• Strong understanding of healthcare operations and service management.
• Knowledge of clinical governance, patient safety and quality improvement.
• Understanding of CQC and NHS regulatory requirements.
• Workforce leadership and multidisciplinary team working.
• Excellent communication, organisational and problem-solving skills.
• Ability to analyse data, lead change and improve performance.
• Ability to manage competing priorities and escalate risks appropriately.
• Strong IT and digital literacy.

Desirable

• Primary care or general practice management.
• Urgent care, community healthcare or UTC services.
• CQC-regulated services.
• NHS commissioning and contractual frameworks
• Budget management and financial monitoring
• Relevant healthcare qualification.

Disclosure and Barring Service

Essential

• This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a
• Disclosure and Barring Service (DBS) check appropriate to the duties of the role. The level of DBS check will be
• determined in accordance with relevant legislation and organisational requirements.

Person Specification Experience Essential Strong understanding of healthcare operations and service management. Knowledge of clinical governance, patient safety and quality improvement. Understanding of CQC and NHS regulatory requirements. workforce leadership and multidisciplinary team working. Excellent communication, organisational and problem-solving skills. Ability to analyse data, lead change and improve performance. Ability to manage competing priorities and escalate risks appropriately. Strong IT and digital literacy. Desirable Personal Qualities Commitment to improving patient outcomes and reducing health inequalities. Collaborative, solution-focused and professional approach. Strong leadership and relationship-building skills. Resilient, adaptable and responsive to changing priorities. Commitment to continuous improvement and organisational values. Qualifications Essential Operational management experience within a healthcare setting. Management of multidisciplinary teams. Workforce planning, rota management and staff development. Performance and service management. Governance, quality assurance and regulatory compliance. Risk, incident and complaints management. Using data to drive service improvement. Building effective relationships with internal and external stakeholders. Strong understanding of healthcare operations and service management. Knowledge of clinical governance, patient safety and quality improvement. Understanding of CQC and NHS regulatory requirements. Workforce leadership and multidisciplinary team working. Excellent communication, organisational and problem-solving skills. Ability to analyse data, lead change and improve performance. Ability to manage competing priorities and escalate risks appropriately. Strong IT and digital literacy. Desirable Primary care or general practice management. Urgent care, community healthcare or UTC services. CQC-regulated services. NHS commissioning and contractual frameworks Budget management and financial monitoring Relevant healthcare qualification. Disclosure and Barring Service Essential This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure and Barring Service (DBS) check appropriate to the duties of the role. The level of DBS check will be determined in accordance with relevant legislation and organisational requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

One Wirral CIC

Address

One Wirral CIC

2 Oxton Road

Birkenhead

Wirral

CH41 2QQ

United Kingdom

Employer's website

https://www.onewirral.co.uk/ (Opens in a new tab)

Employer details

Employer name

One Wirral CIC

Address

One Wirral CIC

2 Oxton Road

Birkenhead

Wirral

CH41 2QQ

United Kingdom

Employer's website

https://www.onewirral.co.uk/ (Opens in a new tab)

Job summary

Leasowe Medical Practice

We are delighted to offer an exciting opportunity for a skilled and compassionate Care Navigator/Administrator to join our team, providing high-quality primary care services at Leasowe Medical Practice. This role is ideal for a motivated person who is committed to supporting safe and effective care within a forward thinking environment.

As part of our community focused organisation, you will play a key role in improving health outcomes for the residents of Leasowe. You will work alongside an experienced multidisciplinary team, contributing to the delivery of holistic care and promoting health and wellbeing across our patient population.

This is a fantastic opportunity to join a collaborative, friendly team where your expertise, ideas, and professional growth will be valued and supported.

Main duties of the job

The Care Navigator plays a vital frontline role within the practice, supporting patients to access the right service, professional, or support at the right time.

The post holder will provide a professional, efficient, and compassionate reception and administrative service. The Care Navigator will support patients accessing services through a variety of channels including telephone, online consultation systems, the NHS App, email and face-to-face contact.

The post holder will be responsible for signposting patients to the most appropriate service based on information provided by the patient and in accordance with agreed care navigation pathways.

The Care Navigator is a non-clinical role. The post holder is not expected to diagnose conditions, make clinical decisions, or provide medical advice.

About us

One Wirral CIC is a not for profit, Community Interest Company, dedicated to improving the health and wellbeing of people across the Wirral. We work collaboratively with partners, local organisations, and the communities we serve to reduce health inequalities and deliver services that truly make a difference. Our approach is proactive, innovative, and grounded in real data, community insight, and a commitment to continuous improvement.

From 1st April 2026, One Wirral CIC became the new provider of GP services at Leasowe Medical Practice, marking an exciting new chapter for the staff, patients, and wider community. As the first social enterprise provider of GP services in Wirral, any surplus we generate is reinvested directly back into the community, supporting better health outcomes, enhancing local services, and strengthening the neighbourhoods we serve. See our website for more information: www.onewirral.co.uk

At Leasowe Medical Practice, we aim to provide high quality, compassionate care while creating new opportunities for service development, community engagement, and integrated working with our partners.

Joining our team means becoming part of a fast paced organisation that values collaboration, innovation, and practical solutions that meet the changing needs of our population. As we embark on this new phase for Leasowe Medical Practice, we are committed to supporting our staff, investing in our community, and delivering healthcare that truly empowers people to thrive.

Job summary

Leasowe Medical Practice

We are delighted to offer an exciting opportunity for a skilled and compassionate Care Navigator/Administrator to join our team, providing high-quality primary care services at Leasowe Medical Practice. This role is ideal for a motivated person who is committed to supporting safe and effective care within a forward thinking environment.

As part of our community focused organisation, you will play a key role in improving health outcomes for the residents of Leasowe. You will work alongside an experienced multidisciplinary team, contributing to the delivery of holistic care and promoting health and wellbeing across our patient population.

This is a fantastic opportunity to join a collaborative, friendly team where your expertise, ideas, and professional growth will be valued and supported.

Main duties of the job

The Care Navigator plays a vital frontline role within the practice, supporting patients to access the right service, professional, or support at the right time.

The post holder will provide a professional, efficient, and compassionate reception and administrative service. The Care Navigator will support patients accessing services through a variety of channels including telephone, online consultation systems, the NHS App, email and face-to-face contact.

The post holder will be responsible for signposting patients to the most appropriate service based on information provided by the patient and in accordance with agreed care navigation pathways.

The Care Navigator is a non-clinical role. The post holder is not expected to diagnose conditions, make clinical decisions, or provide medical advice.

About us

One Wirral CIC is a not for profit, Community Interest Company, dedicated to improving the health and wellbeing of people across the Wirral. We work collaboratively with partners, local organisations, and the communities we serve to reduce health inequalities and deliver services that truly make a difference. Our approach is proactive, innovative, and grounded in real data, community insight, and a commitment to continuous improvement.

From 1st April 2026, One Wirral CIC became the new provider of GP services at Leasowe Medical Practice, marking an exciting new chapter for the staff, patients, and wider community. As the first social enterprise provider of GP services in Wirral, any surplus we generate is reinvested directly back into the community, supporting better health outcomes, enhancing local services, and strengthening the neighbourhoods we serve. See our website for more information: www.onewirral.co.uk

At Leasowe Medical Practice, we aim to provide high quality, compassionate care while creating new opportunities for service development, community engagement, and integrated working with our partners.

Joining our team means becoming part of a fast paced organisation that values collaboration, innovation, and practical solutions that meet the changing needs of our population. As we embark on this new phase for Leasowe Medical Practice, we are committed to supporting our staff, investing in our community, and delivering healthcare that truly empowers people to thrive.