Job description

Job responsibilities

An experienced health care professional competent in all aspects of care planning, who is able to carry out a wide range of clinical skills, including area(s) of specialist clinical expertise and advice within the team e.g.infection control, by working collaboratively and co-operatively with others to meet the needs of patients and their families. The post holder will also take an active part in the leadership, education, development and supervision of the team.

Please see full job description.

Person Specification

Qualifications

Essential

• RGN or equivalent

Desirable

• Evidence of advanced knowledge in specialist field

Registration

Essential

• Registered with appropriate professional body

Desirable

• Evidence of advanced knowledge in specialist field

Patient Care

Essential

• Excellent communication skills, ability to respond to different communication needs of patients in different settings

Desirable

• Importance of quality of care and changes in practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mid Cheshire Hospitals NHS Foundation Trust

Address

Leighton Hospital

Middlewich Road

Crewe

CW1 4QJ

United Kingdom

Employer's website

https://www.mcht.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB PURPOSE:

To provide excellent, confidential and professional service to patients and clinical staff, to ensure the smooth running of reception.

MAIN DUTIES AND RESPONSIBILITIES

• Greet patients and visitors/health professionals in a courteous and professional manner.

Person Specification

Experience

Essential

• Practical experience of working with others
• Experience of using own initiative/multi tasking
• Experience of excellent customer service
• Practical experience of computerised recording systems

Desirable

• Experience of working within a General Practice Reception environment

Qualifications

Essential

• Good standard of general education
• GCSE English

Desirable

• Appropriate qualification in medical reception eg AMSPAR or NVQ in Customer Service
• GCSE Maths

Skills and Behaviours

Essential

• Excellent communication skills (Written and Oral)
• IT skills
• Time Management and the ability to work to deadlines
• Negotiation and conflict management
• Problem solving skills
• Interpersonal skills
• Planning and organising
• Performing under pressure/ ability to remain calm, controlled and professional
• Adaptability
• Ability to make yourself compatible within the Team, and work effectively as a team member.
• Self motivated/resourceful
• Flexibility/available to work flexible hours demanded by the job
• Confidentiality, integrity and honesty

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Much Wenlock and Cressage Medical Practice

Address

Kingsway Lodge

King Street

Much Wenlock

Shropshire

TF13 6BL

United Kingdom

Employer's website

https://www.muchwenlockandcressagemp.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

We reserve the right to close the advert early in the event of high levels of interest. Therefore, early applications are encouraged.

Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.

We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.

Person Specification

Application Completion

Essential

• ALL sections of application form FULLY completed

Education/ Qualifications

Essential

• RSCN/RN 1st level with current NMC registration
• Teaching/Assessing/Mentorship Course Clinically competent (within speciality)

Desirable

• 1st Level degree or evidence of study at this level
• Advanced Vascular Nurse qualification or willingness to undertake this training

Knowledge, Training & Experience

Essential

• Demonstrates significant experience at Band 5 or above ideally within Vascular Surgery
• Significant experience in caring for people with abdominal aortic aneurysms
• Evidence of recent study and professional development
• Evidence of educating colleagues
• Proven ability to mentor/preceptor junior members of staff
• Evidence of ongoing professional self development
• Proven ability to coordinate and delegate workload appropriately
• Responsive to change
• Knowledge of safeguarding vulnerable adults
• Awareness of research and evidenced based practice
• Good analytical and problem solving skills
• Leadership skills
• Ability to effect change in current working practice
• Evidence of adjustment to Scope of Practice
• Good time management skills
• Ability to develop teaching and promotional materials
• Familiarity with Microsoft Office programmes particularly Excel
• Proven ability to communicate effectively within a multidisciplinary team (both verbal and non verbal)
• Good facilitation skills
• Good interpersonal skills and demonstrable ability to manage challenging and emotional situations
• Proven ability to deal with difficult or sensitive issues
• Understanding of confidentiality in the workplace
• Ability to facilitate change
• Must be aware of clinical governance and benchmarking processes
• Proven ability to prioritise own workload and manage tasks

Desirable

• Experience of involvement in service development
• Experience of delivering presentations
• Experience of working within an NHS screening programme

Communication and Interpersonal Skills

Essential

• Ability to develop and motivate staff
• Good eye to hand co-ordination
• Clear spoken and written English
• Politeness and patience
• Good communication skills
• Ability to work within a team and effectively liaise with people at all levels
• Good organisational skills
• Flexible and independent approach to work
• Ability to work under pressure
• Ability to work accurately on own initiative
• Attention to detail

Special Attributes and other

Essential

• Shows motivation in developing new skills
• High level of interpersonal skills
• Demonstrates empathy and diplomacy
• Flexible and reliable

Other Requirements

Essential

• Good time keeper
• Ability to work from both hospital sites and all screening venues as required to meet the demands of the service
• Driver with clean licence
• Access to a vehicle insured for business use
• Willingness and ability to travel and transport screening equipment between venues and sites
• Adaptability to different working environments off-site
• Interest and enthusiasm in the screening project and its benefits to the community

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hull University Teaching Hospitals NHS Trust

Address

Hull Royal Infirmary

Anlaby Road

Hull

HU3 2JZ

United Kingdom

Employer's website

https://www.hey.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Perform Phlebotomy duties including INRs

Perform and record biometric measurements ( BP readings, pulse rate and rhythm, temperature, height, weight)

Provide NHS Health Checks in accordance with the service specification

Perform ECGs

Administer Flu, Pneumococcal and B12 vaccines

Assist GP during Minor Surgery

Perform basic dressing changes

Undertake home visits as appropriate to competence

adhere to infection control guidelines

assist with womens health clinics and minor surgery as required

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Person Specification

Qualifications

Essential

• Previous experience as a Healthcare Assistant, preferably within General Practice or Primary Care. Experience working within the NHS.
• Competent in phlebotomy, blood pressure monitoring, height/weight/BMI measurements, urinalysis and basic health checks. Experience undertaking NHS Health Checks.
• Experience in ECG recording, spirometry, peak flow measurement, wound care/dressings, suture/staple removal, assisting with minor surgery, vaccinations where appropriately trained and permitted, and long-term condition monitoring.
• Experience managing own clinical appointment lists/workload.

Desirable

• NVQ/QCF Level 2 or 3 in Health & Social Care, Healthcare Support or equivalent. Care Certificate.
• Knowledge of General Practice and Primary Care services. Understanding of QOF, chronic disease management, health promotion and disease prevention.
• Experience using GP clinical systems such as SystmOne or EMIS Web. Experience with NHS IT systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Riverside Health Partnership

Address

Riverside Walk

Retford

Nottinghamshire

DN22 6FB

United Kingdom

Employer's website

http://riversidehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Nursing Practice

To carry out clinical nursing practice within designated areas, working to provide high quality, evidence-based nursing assessment, care planning, intervention and evaluation.

This will include:

• Utilising excellent communication skills to develop a rapport to be able to provide and receive complex sensitive confidential information including distressing or emotional circumstances.
• Recognising the potential barriers to communication and practicing with empathy, reassurance and understanding.
• Undertaking complex comprehensive nursing assessments using analytical and judgement skills on a range of problems requiring investigation.
• Collaboratively undertaking clinical risk assessments and developing and supporting personal safety plans and crisis and contingency planning with the service user, and where appropriate carers and families.
• Using professional, clinical knowledge acquired through training to degree/diploma level, supplemented by specialist clinical training and current practice-based evidence to plan and organise provision of care.
• Planning appropriate care and treatment interventions alongside colleagues, service users and where appropriate carers and families.
• Providing specialist advice in relation to care to service users and where appropriate carers and families.
• Delivering a range of psychosocially informed nursing therapies in accordance with service users care plans, needs and preferences.
• Organising complex interventions requiring formulation of need and risk.
• Demonstrating highly developed nursing skills obtained through practice, understanding the importance of accuracy and a narrow margin for error.
• Demonstrating a commitment to reducing restrictive practice whilst supporting challenging behaviour and verbal aggression.
• Delivery of restrictive interventions within Trust and legislative guidance, requiring a varying level of physical effort.
• Administering appropriate medication within relevant Trust and legislative guidance, by different routes including injectable medicines.
• Ensuring the ordering, storing and disposal of medication complies with relevant Trust and legislative guidance.
• Demonstrate a working knowledge of the key elements of the relevant Mental Health Legislation.
• Collaboratively evaluating the impact and effectiveness of care and working to improve these outcomes.
• Supervising the practice of less experienced and newly qualified practitioners, student nurses or support worker colleagues.
• Leading clinical meetings to support the service users journey through the care pathway, proactively identifying and overcoming barriers to discharge.

Continuing Professional Development

To maintain and develop professional knowledge, skills and expertise to ensure that practice reflects best practice, remains evidence based, is current and responsive to the changing service user and NHS service needs. This will include:

• Taking responsibility for post-registration education and for continuing professional development as outlined in NMC standards.
• Participating in education and training opportunities.
• Undertaking a thorough revalidation process in line with NMC and AWP policy.
• Maintaining up to date knowledge of the relevant medicines, related medication management issues and act in accordance with the appropriate NMC standards and Trust guidance.
• Abiding by the legal rules, statutory regulations and professional responsibilities relation to practice as outlined in the NMC code of conduct.
• Receiving restorative clinical supervision on a regular basis in line with the Trust clinical supervision policy.
• Engaging in management supervision from an identified line manager, or appropriate delegate in line with the Trust management supervision policy.
• Engaging with Trust appraisal process in line with policy.
• Maintaining Health and Safety in accordance with the Health and Safety at Work Act (1974).
• Working within the Trust Policies and Procedures .

Education, Development and Collaborative Learning

To work towards a sustainable culture of continuous collaborative learning to keep own practice clinically current, and to foster a team learning ethos. This will include:

• Support effective learning environments by upholding the NHSE Safe Learning Environment Charter principals.
• Modelling nursing skills and promoting the value of clinical nursing to modern mental healthcare at any opportunity including demonstrating own activities to new starters, less experienced practitioners and students.
• Providing advice, mentoring and supervision (both management and clinical) for colleagues.
• Acting as a Practice Supervisor / Practice Assessor for a range of learners and provide robust practice development and assessment experiences.
• Support other registrants to undertake a thorough revalidation process in line with NMC and AWP policy.

Recording, Reporting and Communication

To maintain standards of record keeping and associated administration in accordance with AWP Trust Policy and professional guidelines. This will include:

• Keeping contemporaneous, chronological and accurate mental health records in accordance with NMC guidelines and Trust policy.
• Adhere to and role model effective records management in line with Trust policies and procedures.
• Practice within the legal requirements relevant to the Mental Health Act and Mental Capacity Act Legislation.
• Taking part in a rolling programme of audit.
• Participate in relevant practice development, Quality Improvement and/or research activity relevant to practice area.

Compassionate Leadership and Management

To provide clinical leadership for colleagues and external professionals at all levels. Making the best use of resources to ensure the delivery of high-quality care. Follow Trust policies in relation to the security of the building and service users to ensure safe practice and protection of service users, staff, visitors and members of the public.

This will include:

• Fulfilling Nurse in Charge role as per AWP guidance.
• Demonstrating effective and appropriate delegation of duties.
• Using own skills, knowledge and resources to provide clinical leadership for all members of the MDT.
• Effectively managing both own time and that of junior staff and students.
• Deputising for the ward manager in their absence which will include short term roster management.
• Undertaking discharge planning involving the coordination of external organisations.
• Providing supervision for unregistered practitioners and junior registered nurses in accordance with Trust management and clinical supervision policies.
• Contribute to the management and development of junior staff through the delivery of clinical teaching.
• Providing appraisals for junior staff in line with Trust appraisal policy.
• Maintaining the safety of service users and staff within the inpatient setting and ensure legal obligations are fulfilled.
• Having an understanding of any identified environmental risks and their mitigation plans.
• Taking part in environmental risk assessments as requested.
• Demonstrating safe staffing through the effective use of the electronic rostering system.
• Managing temporary staffing resources in line with AWP guidance.
• Being familiar with and complying with all Policies and Procedures operational within the Trust.
• Contributing to policy and practice changes arising from learning from experience opportunities i.e audit, complaints, SUI.
• Maintaining stock control and a personal duty of care in relation to equipment and resources.

Person Specification

Registration, Qualifications and Experience

Essential

• NMC Registered Mental Health Nurse with current registration
• Substantial experience at Band 5
• Completed a relevant course on teaching and assessing in clinical practice or equivalent.
• Significant experience of working with people who experience mental health difficulties
• Completed a relevant course on teaching and assessing in clinical practice or equivalent

Desirable

• Evidence of basic counselling and group work
• Relevant specialist CPD qualification
• Post-graduate qualification in nursing or related discipline

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Teign Ward, Fromeside Hospital

Blackberry Hill, Fishponds

Bristol

BS16 1EG

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

The role of support worker is across our Unscheduled and Planned Care Teams- providing stabilisation interventions to service users in acute distress and ongoing interventions as part of a care plan with service users who are managed under Care Programme Approach.

Liaise as appropriate with other members of the multidisciplinary team and other agencies involved in the care of individual service users.

The role will also require undertaking and delivering defined activities and interventions for a caseload of identified service users, in accordance with the agreed personal recovery plan. This maybe either on a one to one basis, or as part of a group activity.

See Job Description for full details

Person Specification

Skills and Abilities

Essential

• Well-developed listening skills and effective verbal communication skills and ability to communicate both face to face, via email and by telephone.
• Written communication skills, with the ability to contribute to written reports, maintain accurate records and interpret relevant clinical information effectively.
• Ability to form and sustain a trusting relationship with service users/carers.
• Team-working skills, and ability to function effectively and collaboratively within a multidisciplinary setting.
• IT skills: ability to use email, Microsoft word and basic clinical records databases.
• Ability to articulate and demonstrate compassionate, recovery-focused care that values diversity and equality.

Education and Qualification

Essential

• Possession of, or the ability and willingness to work towards, an appropriate Level 5 vocational qualification (Foundation Degree in Mental Health or Health and Social Care)

Desirable

• Training in an allied field such as counselling, mediation or advocacy.
• Training in psychosocial interventions (e.g. CBT, DBT, Motivational Interviewing).

Experience and Knowledge

Essential

• Significant experience of working in a mental health setting
• Sound knowledge and understanding of mental health issues, taking a positive, nonjudgemental approach towards service users, carers, colleagues and members of the public.
• Experience of mental health services, as a user, carer, volunteer or worker.

Desirable

• Experience of teaching / training individuals or groups.
• Experience of teaching / training individuals or groups.

Other requirements

Essential

• Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

HMP Eastwood Park

Falfield

GL12 8DB

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

The role will provide a central point of contact for the building or site, as well as provision of front of house reception duties. You will be dealing directly with members of the public, carers, service users and their families.

Administrative tasks included within the role require PC skills, including Microsoft Office suite.

The role will also include aspects of Contract Management, Health & Safety Risk Assessments , Fire Management and Minute Taking at meetings to support the Facilities Management Team and are included in the training package.

Training for any additional bespoke systems will be provided i.e Asset Booker Room Booking System

General Duties:

1. Receiving, processing and sorting post, ensuring that it is passed on to the relevant staff member as soon as possible; ensuring that outgoing post is posted on a daily basis.2. Deal with the initial handling of general incoming calls, ensuring that they are passed on to the appropriate person as soon as possible.3. Deal courteously with patients, relatives, members of the public and staff whilst always maintaining confidentiality.4. Taking accurate messages and ensuring they are received by the appropriate person as soon as possible.5. Act as a liaison and contact point for the management team.6. Liaise with other internal and external services as appropriate.

Secretarial and Clerical Support1. Prioritise and organise own workload.2. Copy and audio typing of letters and reports as required.3. Maintain an accurate and comprehensible filing system (paper and electronic).4. Maintain up-to-date and accurate databases of information.5. Co-ordinate statistical data and general information as required.6. Maintain up-to-date diaries as required.7. Set up meetings and provide support to book rooms, collate papers and take notes as appropriate.8. Maintain and order stationery supplies and other stores.9. Maintain adequate supplies of forms and pro-forma documentation.10. Process orders and/or maintenance requests.

Other Duties1. Any other duties as requested and commensurate with post and grade.2. Cover for other colleagues in the team as required.3. Ensure that administrative colleagues and managers are kept informed of all information pertinent to the maintenance of the high standard of the service and standards of care.4. Work within national, local and trust policies, procedures, guidelines and standards.

Person Specification

Knowledge of Mental Health

Desirable

• Awareness of mental health issues
• Experience of working in a mental health environment

Skills

Essential

• Good IT skills - competent in Word, Excel, Internet, Email, Data Input, Room bookings (training provided)
• Administrative skills - filing, setting up new systems, taking messages

Experience

Essential

• Able to organise and maintain a busy reception
• Strong sense of quality and customer focus

Other Requirements

Essential

• Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Gloucester House

Southmead Hospital

Bristol

BS10 5NB

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

SERVICE DELIVERY

1. To make therapeutic contact with newly referred patients as identified by the qualified therapists following admission and triage.
2. To independently complete specified holistic assessments, interventions and create rehabilitation programmes either independently or with help of a qualified clinician for Discharge to Assess patients.
3. To follow departmental protocols and guidelines referring to the qualified clinician who is available for advice.
4. To hold a caseload as delegated by the qualified clinician. Reporting back at agreed timescales, highlighting any necessary actions. Working independently and supporting the band 3 Therapy Assistants as required.
5. To ensure patient safety and dignity is always maintained.
6. To modify interventions and programmes within defined parameters and within their scope of practice
7. Complete initial assessments and commission a range of basic equipment and adaptations as appropriate to the service user. To complete necessary risk assessments before prescribing basic equipment and review them on a timely basis.
8. To be responsible for the ordering and stock control of materials and equipment as required for the unit.
9. Instruct individuals, carers and other professional in the safe use and maintenance of equipment- simple aids such as walking frames, sticks, elbow crutches and functional aids.
10. To refer patients to appropriate services and health care professionals where patients are found to have a complex health need.
11. Discharge patients within your workload after consultation with qualified member of the team.
12. Attend multidisciplinary meetings and participate in clinical decision-making process for individual patients as delegated by the qualified staff.
13. To ensure accurate, up to date clinical records are kept, always ensuring their security and confidentiality
14. Work within their competency and seek qualified therapist guidance were appropriate.

This job description is an outline of the role and function. It is not intended to describe all specific tasks.

Person Specification

Qualifications

Essential

• Assistant practitioner qualification
• Currently working towards the assistant practitioner course
• Willing to undertake assistant practitioner course

Desirable

• Maths and English grade C or above/ or equivalent

Skills and experience

Essential

• Community patient facing band 3 or 4 role
• Other patient facing band 3/4 role

Desirable

• Have transferable skills and band 3 therapy assistant experience
• Experience with equipment supply.
• Experience with minor adaptations

Knowledge

Essential

• Knowledge of the role of a generic therapy assistant
• Knowledge of the role of an Occupational therapist and physiotherapist
• Knowledge of common conditions
• Knowledge of community working process

Desirable

• Knowledge of voluntary and third sector services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Mid Cheshire Hospitals NHS Foundation Trust

Address

Elmhurst Intermediate Care Centre

Roehurst Lane, Winsford, CW7 2DF

Winsford

CW7 2DF

United Kingdom

Employer's website

https://www.mcht.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to Band 6 job description for further details.

1. To undertake the full range of activities required to deliver an ongoing comprehensive mentalhealth service.2. To facilitate the delivery of Personalised Care and Support Planning in line with the Your Team your Conversation-Your Plan Policy and guidance.3. To record risk incidents and to collaboratively create and update Safety Assessments and Safety Plans.4. To provide personalised interventions to support people with Mental Health difficulties.5. To sometimes act as a Keyworker for people to whom you are delivering interventions.6. To plan, deliver and evaluate defined, non-profession specific specialist therapeutic interventions.7. To plan, deliver and evaluate Nursing Interventions as a member of a Multi- Disciplinary Team.8. To work as a member of a Multi-Disciplinary Team, assisting it to function well. Providing profession specific leadership, input and understanding, respecting and utilising the input of other professionals to enhance the overall quality of support provided.9. To deliver a range of defined activities/interventions to support Carers.10. To be responsible for maintaining own workload, as well as planning the workload of others, on a day to day basis, ensuring that time is prioritised effectively, utilising of electronic resources such as diaries/scheduling.11. To be responsible for the protection of individuals from abuse and harm in line with local safeguarding policies and procedures, including working with others in the planning development and review of protection plans, ensuring the appropriate sharing of information.12. Coordinating and undertaking protective interventions which may be required in the protection of others, as outlined in the protection plan, taking individual action where indicated.13. Undertake active clinical leadership and supervision within the team, covering for the manager and colleagues as required.14. To maintain the single health and social care record, ensuring both paper and electronic records are kept up to date in accordance with professional and organisational standards.15. Report and record within agreed timeframes, all activity relating to information reporting and performance requirements.16. To participate in management, caseload and clinical supervision in accordance with trust policy.17. To provide mentoring/training for others in relevant practice areas, according to professional requirements, taking a collaborative approach to practice development and evidence-based care. Specifically this means providing a safe and effective learning environment for the assessment and supervision of students , participating in their learning objectives and assessments.

Person Specification

Professional Registration

Essential

• Professional Registration - Registered Mental Health Nurse

Experience

Essential

• Experience in adult community mental health
• Evidence of risk management and developing risk management strategies

Desirable

• Experience, or placements in a wide variety of settings
• experience in medication management
• Older Adult Experience/Transferrable Skills
• Child and Young Person Experience/Transferable Skills

Communication skills

Essential

• Highly developed written communication skills
• Excellent documentation skills and report writing

Skills and Ability

Essential

• To be able to deliver interventions in the community and be practically able to do so. i.e - Driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Shearwater Lodge

1 The Avenue

Warminster

BA12 9AA

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities

• To assess, develop, implement and evaluate therapeutic interventions and to be responsible of the management of own caseload from referral to discharge
• To carry out specialist urgent assessments of a young persons mental health needs and associated risk when required including deliberate self-harm assessments.
• To work with children, young people and their families promoting opportunities for their maximum engagement and involvement in formulations or care plans and evaluation of the service they receive.
• To work jointly with staff from other agencies in direct work with children and young people and their families
• When appropriate, engage in joint work with other specialist CAMHS personnel as agreed with CAMH services manager
• To develop effective liaisons with referrers, and those contributing to referrals, to specialist
• CAMHS and to guide referrers to appropriate resources for children and young people with mental health needs
• To attend CAMHS meetings and case discussions as appropriate
• To work closely as part of the multi-disciplinary CAMHS team.
• To practice within current legislation governing the delivery of services to children and young people, such as that for Looked After Children and the Safeguarding of children as defined in the Children Act (1989, amended 2004) and local guidelines.
• To assess child safeguarding issues for each case. To practice within local safeguarding guidelines, sharing and directly referring on concerns when appropriate and participating in multi-agency safeguarding conferences.
• To participate in regular reviews of cases and attend case discussions, conferences and reviews as appropriate.
• To comply with the Continuing Professional Development (CPD) requirements of their professional body.
• To comply with any necessary data collection and information sharing across agencies in line with Trust guidelines on confidentiality.
• To provide reports and maintain written records of assessments, clinical interventions and consultation meetings.
• To be prepared to travel to other sites and clinics, to schools and to the childs home.
• To be computer literate.

For a full list of duties and responsibilities please see attached job description.

Person Specification

Qualification

Essential

• Relevant completed professional qualification (e.g. clinical psychology, mental health nursing, social work, family therapy, occupational therapy, accredited CBT, psychotherapy)
• Maintenance of appropriate professional registration

Experience

Essential

• Post qualification of delivering evidence based therapies to young people and families in CAMHS
• Experience of working in a multidisciplinary team and ability to contribute to team meetings and processes.

Desirable

• Experience in a community CAMHS service
• Interest and experience in working with Eating Disorders

Skills

Essential

• Ability to work with children, young people and families from a wide range of social, cultural and minority ethnic backgrounds.
• Ability to work autonomously, and organise and prioritise workload.

Desirable

• Experience of Clinical supervision/consultation - junior colleagues or other staff.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Kingswood Hub

Alma Road

Bristol

BS15 4DA

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

See Job Description for full details

• To undertake comprehensive assessment and treatment to children and young people and their families under the age of 18.
• To carry out face to face and remote assessments for young people presenting with mental health difficulties in the community.
• To work in the Getting Advice triage team as part of job plan
• To manage a caseload of identified young people, offering appointments in a timely way, and working towards discharge where appropriate
• To provide comprehensive clinical risk assessment and management in relation to children and young people including those presenting with self-injurious behaviour.
• To implement risk management and safety plans collaboratively.
• To develop collaborative care plans with young people and their families, based on the assessment of needs.
• To deliver evidence based interventions to children, young people and families according to NICE guidance and local pathways of care.
• To liaise with relevant agencies in the delivery of care for children young people and their families/ carers
• Using resources creatively to engage and motivate young people and families in their care.
• To maintain care records, ensuring both paper and electronic records are kept up to date in accordance with professional and organisational standards.
• Participate in the running of therapeutic groups/workshops

Person Specification

Education & Qualification

Essential

• Professional qualification leading to registration with professional body e.g. Mental Health Nursing, Family Therapy, Clinical Psychology, Child Psychotherapy or other professional qualification with evidence of robust community CAMH experience and the use of CAPA approach to clinical assessment and intervention.
• 2 years post qualifying experience in mental health nursing or equivalent as above
• Additionally, if not incorporated into the professional qualification, a therapeutic qualification for work with children, adolescents and their families to Masters Level or equivalent is required.

Desirable

• Evidence of post qualification training and development
• Experience of clinical supervision

Experieince & Knowledge

Essential

• Significant experience of working in a CAMHS team
• Significant experience of delivering evidence based therapeutic interventions preferably with children and adolescents

Desirable

• Experience in a community CAMHS service across more than one role
• Experience of providing clinical supervision to colleagues and more junior staff including trainees/students

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Long Fox Unit

Grange Road, Uphill

Weston Super Mare

BS23 4TS

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

Are you a Speech and Language Therapist with mental health experience, looking for an opportunity where you'll be supported to develop your skills and achieve your career goals? If so, join Wellesley Hospital in Wellington, Somerset, and become part of a team dedicated to helping people achieve meaningful recovery.

Wellesley Hospital is a purpose-built 101-bed hospital providing care and treatment for men and women with complex mental health needs.

As a Speech and Language Therapist, you will play a key role in supporting service users to develop and enhance their communication skills. You will lead therapeutic group sessions, build strong one-to-one relationships, encourage engagement, and empower individuals on their recovery journey.

You will manage a designated caseload, using your theoretical knowledge and clinical experience to complete assessments, develop and implement interventions, and evaluate outcomes in line with individual care plans.

Working within a multidisciplinary team, you will benefit from support from a regional network of healthcare professionals, alongside access to a wide range of training and development opportunities to help you progress in your career.

As a Speech and Language Therapist, you will:

• Deliver specialist assessments and interventions for service users with communication and/or swallowing difficulties.
• Manage a designated caseload, planning and evaluating interventions to support positive outcomes.
• Demonstrate specialist skills in managing complex cases, including those involving cultural and linguistic differences.
• Develop and implement appropriate strategies for effective caseload management.
• Lead therapeutic group sessions and provide individual interventions where required.
• Undertake audits and contribute to service development and research initiatives.
• Provide specialist knowledge in areas such as acquired communication disorders, swallowing disorders, and mental health-related communication needs.
• Work collaboratively with the wider multidisciplinary team to support recovery-focused care.

Where you will be working

Location: Westpark 26, Chelston, Wellington, Somerset, TA21 9FF

You will be based at Wellesley Hospital, a purpose-built 101 bed hospital providing specialist care for men and women with mental health conditions.

Opened in 2017, Wellesley Hospital works in partnership with Devon Partnership NHS Trust, Avon and Wiltshire Mental Health Partnership NHS Trust, Cornwall Partnership NHS Foundation Trust, Gloucestershire Health and Care NHS Foundation Trust, Cygnet Health Care, and Livewell Southwest, helping to provide outstanding care and positive outcomes for service users.

The hospital offers a modern, therapeutic environment designed to support recovery, wellbeing, and independence, with a strong focus on delivering person-centred care.

To be successful in this role, you'll need:

• HCPC registration
• Experience of managing a caseload involving assessment and treatment of dysphagia
• Experience of working with families
• Evidence of continuing Professional Development

What You’ll Get

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Annual base salary of £42,000
• The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window.
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future

About your next employer:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure

Person Specification

Qualifications

Essential

• HCPC registration; Experience in managing caseloads involving dysphagia assessment and treatment; Experience working with families; Evidence of continuing professional development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Elysium Healthcare

Address

Elysium Healthcare

Wellington

TA21 9FF

United Kingdom

Employer's website

https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

Person Specification

Education and Qualifications

Essential

• Degree/Diploma in Occupational Therapy
• Relevant accredited courses or experience to equivalent level
• HCPC registration (or to be completed within next 6 months)

Desirable

• Evidence of Masters level study

Occupational Experience and Abilities

Essential

• Variety of post-graduate experience in core clinical areas (min 1 year)
• Evidence of a range of CPD activities associated with clinical area of post

Desirable

• Specific evidence of experience in the role related area.

Knowledge and skills

Essential

• Experience of student/ staff supervision
• Evidence of involvement in Quality Improvement activities e.g audit or service development activities
• car driver

Desirable

• Evidence of working to support staff /students in relation to HR processes e.g absence management/ performance management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Northern Lincolnshire and Goole NHS Foundation Trust

Address

Goole and District Hospital

Woodland Ave

Goole

DN15 7BH

United Kingdom

Employer's website

https://www.nlg.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Receive and collate information from health and social care colleagues including the voluntary sector plus out of hours calls to identify if further support is required.

Signpost or refer onward to relevant service as appropriate

Contribute to assessments to identify a specific need, to maintain independence in the place they call home (own home, residential home etc).

To ensure the IT requirements for recording activity are adhered to in collaboration with other team members

To support with the provision of agreed performance/activity data within the EHP data team.

Raise awareness of shared decision-making and decision support tools and assist people to be more prepared to have a shared decision making conversation.

Direct liaison with multi agencies to coordinate care for patients.

Person Specification

Qualifications

Essential

• GCSE English and Maths

Desirable

• European Computer Driving licence

Experience

Essential

• Use of SystmOne
• Experience of multi tasking under pressure
• Experience of Working in an office environment
• Experience of Working in a Primary Care/health/ social care setting
• Good communication skills
• Good interpersonal skills

Desirable

• Experience of clinical coding
• Experience of working in a multi-disciplinary setting
• Experience of supporting people

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Erewash Health Partnership

Address

Sawley Medical Centre

60 Draycott Road

Long Eaton

Nottinghamshire

NG10 3FR

United Kingdom

Employer's website

https://www.erewashhealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: SENIOR PATIENT CO-ORDINATOR/RECEPTIONIST

ACCOUNTABLE TO: Practice Manager - Cath Turner, Operations Manager Shella Hollister

SUPERVISOR:

RESPONSIBLE FOR: The provision of an efficient and caring service to the patients of the Practice.

DUTIES GENERAL RECEPTION

To maintain strict confidentiality at all times. To open the premises if required, open shutters, check heating and ventilation and turn off the alarm. Ready the premises for work.

To lock up the premises if required, closing shutters and switching on intruder alarm and generally securing the building. A doctor should always be present on your departure.

To ensure that enquiries from patients are efficiently and courteously handled.

To ensure that the filing, record keeping and distribution of documents is undertaken efficiently and promptly.

To receive and route patients and visitors on their arrival.

Answer general enquiries, explain surgery procedures, make new and routine appointments.

File and extract records and any documents relating to these.

Implement actions as defined by the doctors and nurses in relation to Test Results.

Receive and record requests for home visits.

Ensure that adequate supplies of stationery, towels and couch rolls area available in the consulting rooms and reception area.

Take messages for all members of the Primary Care Team and record them accurately on the computer, ensuring that messages are passed on promptly.

Tidy reception area and check cleanliness of patients toilet.

Attend staff meetings and Away Days as requested.

Accept requests from patients for completion of forms, eg. medicals etc. by GPs and informing patients if a fee is payable.

Taking and entering fees for non NHS work in the petty cash book, giving change and verifying cheques. Giving patients receipts for monies received. Using and processing card machine.

Photocopy documents as and when required.

Shred confidential documents as and when required.

Issue computerised prescriptions.

Clear up spills, eg. vomit, blood, when necessary according to Practice protocol.

Maintain the items in the spills bucket.

Attend training courses as and when requested, to do so for the mutual benefit of the employee and employer, on the understanding that no expense will be incurred by the individual save for refreshments.

DUTIES SENIOR RECEPTIONIST

Manage reception team co-ordinate and create agendas for regular reception & GP/Reception meetings

Liaise with clinical, admin staff and management cascade information, protocols, procedures etc to reception team

Co-ordinate advertising/patient information and manage reception cover for annual Flu Clinics

Log reception sickness and overtime in reception diary

Manage reception email and support admin staff managing safeguarding email

Train and induct new team members

Regularly meet with Operations Manager discuss issues, information, staff support

Carry out any other duties as mutually agreed between employer and employee.

Person Specification

Qualifications

Essential

• Basic Education

Experience

Essential

• Experience of reception work
• Experience in supervisory role
• Experience of talking to people on the telephone and face to face

Desirable

• Worked in medical environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Priory Road Medical Centre

Address

Priory Road

Swindon

SN3 2EZ

United Kingdom

Employer's website

https://www.prioryroadmedicalcentre.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the accompanying job description for full details on the roles and responsibilities of this post.

Person Specification

Qualifications

Essential

• MB BS or equivalent medical qualification

Desirable

• Relevant Higher Degree e.g MD,PHD,Msc or other additional clinical qualifications
• MRCPsych OR MRCPsych equivalent approved by the Royal College of Psychiatrists.

Eligibility

Essential

• Fully registered with the GMC with a licence to practise at the time of appointment

Desirable

• CCT in General Adult Psychiatry
• Included on the GMC Specialist Register OR within six months of gaining CCT
• Approved clinician status OR able to achieve within 3 months of appointment
• Approved under S12 OR able to achieve with 3 months of appointment

Experience

Essential

• Experience of assessing and treating patients in a inpatient setting.
• Knowledge and evidence of participation in CPD
• Evidence of effective multidisciplinary team involvement

Personal Skills

Essential

• To possess leadership skills and be able to work collaboratively in a multidisciplinary team.
• Ability to manage own time, workload and prioritise clinical work
• Ability to appraise own performance as a Consultant.
• Able to demonstrate excellent communication skills, in order to effectively work with patients, carers and staff.
• Excellent written and oral communication skills

Desirable

• Evidence of specific achievements that demonstrate leadership skills

Clinical Skills

Essential

• Ability to assess and treat psychiatric problems in Adults of working age and to deal with crisis situations.

Knowledge

Essential

• Understanding of the management skills required to function successfully as a Consultant.
• Awareness of current issues in mental health service provision, policy and legislation.

Desirable

• Knowledge of alternatives to inpatient admission care approaches

Teaching

Essential

• Commitment to and experience of undergraduate and postgraduate learning and teaching.

Desirable

• Experience as an Educational Supervisor for trainees

Research and Audit

Essential

• Experience or involvement in a research project and publication.
• Experience of carrying out an audit project.

Management

Essential

• Evidence of management/leadership skills training.

Desirable

• Previous management experience including that of other junior medical staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Southmead Hospital AWP

Southmead Road, Westbury-on-Trym

Bristol

BS10 5NB

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

This role is responsible for ensuring helpdesk tickets are resolved in a timely and efficient manner, either directly or by escalating to other members of the IT Department. You will be required to work with staff at all levels of the organisation.

Reporting to the IT Service Desk Operations Manager, this role will be responsible, but not limited to the following tasks:

• Providing IT support and troubleshooting on site and at remote locations.
• Installation of new equipment and technologies.
• Providing a high level of customer service to a wide range of users, including those with minimal IT knowledge.
• Responsible for providing IT support and troubleshooting via telephone and remote support software.
• Liaison with 3rd party software vendors where required.
• Monitoring the helpdesk software for calls logged by staff at all sites, prioritising the calls and ensuring all calls are resolved in a timely and efficient manner.
• Updating helpdesk calls with status updates and details of call resolutions.
• Where appropriate escalating calls within the team.
• Communicating with end-users based at other sites via phone and email to diagnose and resolve faults.
• Visit other sites to install new IT hardware and resolve faults when required.
• Assisting with hardware and desktop/server software upgrades.
• Creation and modification of user accounts.
• Using network management software to monitor for hardware and network faults.
• Installing, configuring and maintaining software and hardware components of computer and network systems.
• Diagnosing and troubleshooting software and hardware issues.
• Repairing and replacing damaged computer and network components.
• Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software.
• Supporting staff whenever they encounter issues with computers and network devices.
• Maintaining and updating technical documentation regularly.