Job summary

We are looking for a friendly, professional and motivated Receptionist to join our busy GP Practice team.

As the first point of contact for patients, you will play a key role in providing a welcoming, efficient and high-quality service. The role includes reception and telephone duties, appointment management, patient queries and care navigation, ensuring patients are directed to the most appropriate healthcare professional or service.

The successful candidate must have previous experience using EMIS Web and ideally have experience working within a GP Practice or NHS setting. You will need excellent communication and organisational skills, the ability to remain calm under pressure and a professional, compassionate approach to patients.

Confidentiality, teamwork and a commitment to delivering excellent patient care are essential.

Main duties of the job

• Provide a professional, welcoming and efficient reception service to patients, visitors and healthcare professionals.
• Answer telephone calls promptly and courteously, dealing with enquiries appropriately and taking accurate messages.
• Book, amend and cancel appointments using EMIS Web, ensuring patients are directed to the most appropriate service.
• Undertake care navigation, assessing patient needs within the scope of the role and signposting to appropriate clinicians, services or community resources.
• Register new patients and maintain accurate and up-to-date patient records.
• Process requests for prescriptions, test results and other routine patient enquiries in line with practice procedures.
• Maintain strict confidentiality and comply with GDPR, practice policies and NHS requirements.
• Manage challenging or sensitive situations calmly and professionally, escalating concerns where appropriate.
• Liaise effectively with GPs, nurses, administrative staff and external healthcare providers.
• Support the wider practice team with administrative duties and contribute to the smooth running of the practice.
• Follow practice protocols for safeguarding, infection prevention, health and safety and information governance.
• Participate in training, team meetings and service improvement activities as required.

About us

Dingle Park Practice is a friendly, well-established GP Practice based in Liverpool, providing high-quality NHS services to our local community.

We are a busy and forward-thinking practice with a diverse, multidisciplinary team including GPs, nurses, healthcare assistants, pharmacists, physiotherapists, social prescribers, care coordinators, administrators and reception staff.

We pride ourselves on providing compassionate, patient-centred care while supporting our staff to work together as one team. We are a training practice and are committed to developing our workforce and continually improving the services we provide.

We are looking for someone who shares our values, enjoys working as part of a team and is committed to providing a friendly and professional service to our patients.

Job summary

We are seeking a proactive and organised Reception Supervisor to lead, mentor, and inspire our front-of-house teams across both our Camden locations. In this vital role, you will oversee daily reception operations at our Ampthill and Regents Park sites, ensuring smooth patient journeys, efficient scheduling, and high standards of service. If you are an experienced receptionist or team leader with excellent problem-solving skills and a knack for bringing out the best in people, we offer a highly collaborative environment where your leadership will directly shape our practice's success.

Main duties of the job

• Patient Coordination: Managing complex booking queries, resolving patient complaints at the desk, and handling difficult or sensitive escalations calmly.
• Team Support: Assisting the Operations Manager in training new reception staff, troubleshooting daily workflow bottlenecks, and covering shifts during peak times.
• System & Admin Management: Overseeing the clinical system (EMIS Web), managing digital consultation queues (Accurx), and ensuring accurate data entry.
• Clinic Flow Control:Monitoring patient wait times, coordinating urgent "squeeze-in" appointments with the duty doctor, and liaising directly with the clinical team.
• Processing repeat prescription requests, managing incoming clinical mail, and scanning or coding documents to patient files. Prescription & Document Routing:

About us

Operating across two sites in Camden, our team brings together experienced GPs, nurses, pharmacists and other allied healthcare professionals, and a highly collaborative administrative and reception squad. We believe that exceptional patient care starts with mutual respect; our clinical and non-clinical teams work hand-in-hand, supporting one another through busy clinics and celebrating successes together.While general practice can be demanding, our culture is rooted in kindness and camaraderie. We keep our doors open, laugh often, and ensure that every team member feels heard, valued, and safe.Our team takes immense pride in providing high-quality, equitable care to the diverse population of Camden. We value proactivity, accountability, and continuous improvement. We actively look for ways to streamline workflows, embrace modern digital tools, and uplift our standards of service every single day.

• NHS Pension Scheme:
• Generous Annual Leave:
• Camden Location Perks: Work in a central, well-connected London borough with excellent transport links and vibrant local amenities right on your doorstep.
• Continuous Learning: Regular practice learning time and protected training afternoons to help you stay sharp and confident in your role.

Details

Date posted

21 September 2026

Pay scheme

Other

Salary

£29,300 to £31,300 a year Plus NHS Pension

Contract

Permanent

Working pattern

Full-time

Reference number

A2132-26-0002

Job locations

Crowndale Road

London

NW1 1TN

United Kingdom

The Regents Park Practice

Cumberland Market

LONDON

NW1 3RH

United Kingdom

Job description

Job responsibilities

Job Description: Senior Medical Receptionist

Employer: Ampthill & Regents Park PracticeLocation: Camden, London (Working across two sites: Crowndale Road & Cumberland Market)Reporting to: Reception Supervisor / Practice ManagerJob Type: Permanent

Job Purpose

To provide a high-quality, professional, and compassionate front-of-house service to patients and visitors. The Senior Medical Receptionist supports the Reception Supervisor by acting as a point of escalation for complex queries, mentoring junior staff, and ensuring smooth daily administration across both practice sites.

Key Responsibilities

Patient Services & Escalations

• Resolve complex patient queries and handle sensitive or difficult situations at the front desk calmly and professionally.
• Coordinate the appointment system, ensuring optimum utilization of clinics and managing urgent, "squeeze-in" requests with the duty doctor.
• Act as a main point of contact for external healthcare professionals, social services, and ambulance crews.

Team Support & Workflow Coordination

• Assist in training, mentoring, and onboarding new medical receptionists.
• Provide day-to-day guidance to the reception team, ensuring practice policies and protocols are strictly followed.
• Support the Supervisor in managing staff rotas and arranging cover during staff absences or peak periods.

Administration & Clinical Systems

• Maintain data integrity within the clinical system (EMIS Web), ensuring accurate registration of new patients and updating of records.
• Monitor and manage digital queues and online consultations (e.g., Accurx, eConsult).
• Process repeat prescription requests and route incoming clinical mail, workflow tasks, and results efficiently to the medical team.

Health, Safety & Premises

• Open and close the surgery sites securely in accordance with practice procedures.
• Maintain a clean, welcoming, and safe reception and waiting area environment.

Job description Job responsibilities Job Description: Senior Medical ReceptionistEmployer: Ampthill & Regents Park PracticeLocation: Camden, London (Working across two sites: Crowndale Road & Cumberland Market)Reporting to: Reception Supervisor / Practice ManagerJob Type: PermanentJob PurposeTo provide a high-quality, professional, and compassionate front-of-house service to patients and visitors. The Senior Medical Receptionist supports the Reception Supervisor by acting as a point of escalation for complex queries, mentoring junior staff, and ensuring smooth daily administration across both practice sites.Key ResponsibilitiesPatient Services & EscalationsResolve complex patient queries and handle sensitive or difficult situations at the front desk calmly and professionally.Coordinate the appointment system, ensuring optimum utilization of clinics and managing urgent, "squeeze-in" requests with the duty doctor.Act as a main point of contact for external healthcare professionals, social services, and ambulance crews.Team Support & Workflow CoordinationAssist in training, mentoring, and onboarding new medical receptionists.Provide day-to-day guidance to the reception team, ensuring practice policies and protocols are strictly followed.Support the Supervisor in managing staff rotas and arranging cover during staff absences or peak periods.Administration & Clinical SystemsMaintain data integrity within the clinical system (EMIS Web), ensuring accurate registration of new patients and updating of records.Monitor and manage digital queues and online consultations (e.g., Accurx, eConsult).Process repeat prescription requests and route incoming clinical mail, workflow tasks, and results efficiently to the medical team.Health, Safety & PremisesOpen and close the surgery sites securely in accordance with practice procedures.Maintain a clean, welcoming, and safe reception and waiting area environment.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths or equivalent
• Further education in Health & Social Care or similar
• Qualified to NVQ level 3

Experience

Essential

• Minimum 2 years working as a GP Receptionist in the NHS.
• Proficiency with NHS clinical systems (ideally EMIS Web).
• Excellent communication, conflict resolution, and multitasking abilities.
• Calm under pressure, reliable, and a supportive team player.

Desirable

• Prior experience working in a multi-site GP practice.
• Experience with digital triage tools (Accurx/eConsult).
• Basic knowledge of medical terminology and clinical coding.
• Flexibility to travel and work across both Camden sites.

Additional

Essential

• Able to work the core hours of the surgery 08:30 - 18:30 (37.5 hours per week, Monday - Friday)

Person Specification Qualifications Essential GCSE grade A to C in English and Maths or equivalent Further education in Health & Social Care or similar Qualified to NVQ level 3 Experience Essential Minimum 2 years working as a GP Receptionist in the NHS. Proficiency with NHS clinical systems (ideally EMIS Web). Excellent communication, conflict resolution, and multitasking abilities. Calm under pressure, reliable, and a supportive team player. Desirable Prior experience working in a multi-site GP practice. Experience with digital triage tools (Accurx/eConsult). Basic knowledge of medical terminology and clinical coding. Flexibility to travel and work across both Camden sites. Additional Essential Able to work the core hours of the surgery 08:30 - 18:30 (37.5 hours per week, Monday - Friday)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ampthill & Regents Park Practice

Address

Crowndale Road

London

NW1 1TN

United Kingdom

Employer's website

https://www.ampthillpractice2.co.uk/ (Opens in a new tab)

Employer details

Employer name

Ampthill & Regents Park Practice

Address

Crowndale Road

London

NW1 1TN

United Kingdom

Employer's website

https://www.ampthillpractice2.co.uk/ (Opens in a new tab)

Job summary

The post requires the post holder to be responsible, together with the other receptionists, for the interface between the Practice and the public, particularly the patients of the Practice, both in person and on the telephone.

To work closely with the other Reception and Administrative team members to ensure the smooth running of reception and efficient delivery of service to the patients.

To work together with colleagues to ensure the timely and accurate recording of data onto patients electronic records.

To process referral data accurately and in a timely manner.

To keep the premises and those in it safe by ensuring that hazards are minimised, protocols and policies are adhered to and problems are communicated.

To present a positive and professional impression of the Practice to colleagues, patients and other visitors.

Main duties of the job

KEY RESPONSIBILITIES AND DUTIES

Greet patients and visitors to the Practice promptly and courteously.

Invite and encourage patients to use the NHS App.

To be responsible, together with the other reception staff, for the accurate operation and maintenance of the clinical appointment system at both sites.

To process incoming and outgoing telephone calls.

To share responsibility for all the administration associated with patient services.

To advise the line manager(s) of any problems with workload or systems in good time.

To share responsibility for opening and closing the building including, in line with Practice protocols.

To ensure that the reception and waiting areas are always kept tidy.

To share responsibility for keeping display materials in good order, ensuring that only relevant, authorised material is available to visitors and patients.

To be aware of the Practice policies on confidentiality.

To be aware of the Practice philosophy and treat patients and visitors with respect and tolerance. To cope with the occasional rude and/or aggressive patient calmly, reporting such incidents to your line manager, Practice Manager or a Partner and calling for assistance when required.

14. To provide cover for absent colleagues and to work flexibly according to the needs of the Practice.

About us

Are you a people-focused professional looking to make a meaningful difference in the Camden community? Join Ampthill & Regents Park Practice as a GP Administrative Assistant / Receptionist! Operating across our two vibrant sites -Ampthill Practice (Crowndale Road) and Regents Park Practice (Cumberland Market) you will be the welcoming face and voice of our team. This fast-paced, rewarding role is perfect for an excellent communicator who thrives on helping others, managing variety, and working as part of a supportive, collaborative healthcare family. If you have a passion for customer care and want a role where no two days are the same, apply today to help us deliver exceptional care to our patients.

Job summary

We are looking for a friendly, professional and motivated Receptionist to join our busy GP Practice team.

As the first point of contact for patients, you will play a key role in providing a welcoming, efficient and high-quality service. The role includes reception and telephone duties, appointment management, patient queries and care navigation, ensuring patients are directed to the most appropriate healthcare professional or service.

The successful candidate must have previous experience using EMIS Web and ideally have experience working within a GP Practice or NHS setting. You will need excellent communication and organisational skills, the ability to remain calm under pressure and a professional, compassionate approach to patients.

Confidentiality, teamwork and a commitment to delivering excellent patient care are essential.

Main duties of the job

• Provide a professional, welcoming and efficient reception service to patients, visitors and healthcare professionals.
• Answer telephone calls promptly and courteously, dealing with enquiries appropriately and taking accurate messages.
• Book, amend and cancel appointments using EMIS Web, ensuring patients are directed to the most appropriate service.
• Undertake care navigation, assessing patient needs within the scope of the role and signposting to appropriate clinicians, services or community resources.
• Register new patients and maintain accurate and up-to-date patient records.
• Process requests for prescriptions, test results and other routine patient enquiries in line with practice procedures.
• Maintain strict confidentiality and comply with GDPR, practice policies and NHS requirements.
• Manage challenging or sensitive situations calmly and professionally, escalating concerns where appropriate.
• Liaise effectively with GPs, nurses, administrative staff and external healthcare providers.
• Support the wider practice team with administrative duties and contribute to the smooth running of the practice.
• Follow practice protocols for safeguarding, infection prevention, health and safety and information governance.
• Participate in training, team meetings and service improvement activities as required.

About us

Dingle Park Practice is a friendly, well-established GP Practice based in Liverpool, providing high-quality NHS services to our local community.

We are a busy and forward-thinking practice with a diverse, multidisciplinary team including GPs, nurses, healthcare assistants, pharmacists, physiotherapists, social prescribers, care coordinators, administrators and reception staff.

We pride ourselves on providing compassionate, patient-centred care while supporting our staff to work together as one team. We are a training practice and are committed to developing our workforce and continually improving the services we provide.

We are looking for someone who shares our values, enjoys working as part of a team and is committed to providing a friendly and professional service to our patients.

Job summary

This is an opportunity for an experiencedClinical Scientist or Audiologist to join our audiology team as a Band 7 Clinical Lead, specialising in adult audiology services. You will be someone who is experienced in delivering high standards of care for adult patients in complex and non-complex pathways and keen to develop leadership skills, inspiring the service to provide excellent care. This is a role for someone who enjoys being part of service development and change, improving the lives of our patients across East Sussex.

You will be part of the senior leadership team within the audiology service. Whilst you may not have experience in a leadership role, you will understand the principles of good clinical leadership and operational management and be willing to develop those skills.

You will have experience of delivering clinical audit, service evaluation and the ability to share learning and imbed change. You will have a working knowledge of BSA and BAA guidance and work with the team to imbed evidence based practice within the day to day work. You will also be able to support the lead team to maintain our paediatric UKAS IQIPs registration and achieve UKAS IQIPs accreditation for our adult services.

This role is base at our Park Practice base in Eastbourne, however we provide services across all of East Sussex, so some cross site travel is required.

Main duties of the job

Clinical Leadership

Operational Leadership

Activity reporting and optimising clinical capacity

Risk management

equipment management

rota design and maintenance

Audit and service evaluation, action planning and implementation.

IQIPs accreditation

Line management

staff performance management

supporting students

Managing and resolving complaints

Stock management

Working with stakeholders such as GPs and voluntary sector

About us

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Statement on the Use of AI

We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.

Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.

We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.

Job summary

We are looking to recruit a part-time First Contact Physiotherapist (7.5 hours per week) to join our established and experienced team. The position is Friday-based and is ideal for an FCP looking to complement an existing role with additional hours in primary care.

As a First Contact Physiotherapist, you will work on-site in GP practices as part of a dynamic multidisciplinary team. You will assess, diagnose, and manage MSK patients at the first point of contact - with full autonomy and clinical support.

You will be embedded in your practice(s), working closely with GPs, receptionists, nurses, and other MDT colleagues to deliver integrated, personalised patient care.

You will have the opportunity to use or develop advanced skills, including injection therapy and independent prescribing, supported by protected CPD time and structured supervision.

Are you ready to transform MSK care at the frontline of Primary Care?

Do you want to:

• Work for the only MSK organisation in the UK certified as a Great Place to Work?
• Receive 12.5+ days per year of protected CPD and supervision time?
• Have funded training opportunities, including injection therapy and independent prescribing?
• Be part of a fast-growing, award-winning clinical organisation that puts people first?

Main duties of the job

Clinical Practice

• Independently assess, diagnose, and manage MSK presentations, including complex cases
• Request investigations (e.g. imaging, blood tests) and make appropriate referrals
• Develop tailored self-management plans to support behavioural change and recovery
• Utilize full scope of practice, including prescribing and injection therapy (if qualified)
• Maintain daily utilisation records and collect Patient Satisfaction Questionnaires (PSQs)

Collaboration & Development

• Work within a GP-based MDT, fostering strong relationships with practice staff
• Educate colleagues on MSK triage pathways and provide informal guidance
• Support clinical audits and service improvement initiatives
• Help shape and refine local MSK care pathways

Leadership & Learning

• Participate in supervision and peer reflection sessions
• Continue development aligned with the HEE Roadmap to Practice
• Contribute to clinical governance and mentoring where appropriate

About us

Who are we......

Promni Health is a fully managed clinical service provider delivering integrated, multidisciplinary services across primary care, community and neighbourhood NHS settings throughout England.

Our Vision

To be the UKs leading clinical service partner to the NHS by improving access to care, strengthening services and enabling clinical teams to thrive across primary care, community and neighbourhood health systems.

We partner with Integrated Care Boards (ICBs), Primary Care Networks (PCNs), GP federations and practices to reduce system pressure, improve access to care and strengthen local services through accountable, high-quality clinical delivery.

Our Mission

Our mission is to design, deliver and manage safe, effective clinical services that improve patient access, strengthen NHS capacity and support sustainable care across primary care, community and neighbourhood settings.

Certified Great Place to Work Read what our team says here: https://www.greatplacetowork.co.uk/certified-company/1574534

Meet our leadership team here: https://promnihealth.co.uk/senior-management-team/

Why join Promni:https://promnihealth.co.uk/why-join-promni/

Job summary

Due to an unexpected change in circumstances, we are re-advertising our Office Manager vacancy and are looking for an enthusiastic and experienced individual to join our friendly and supportive GP practice.

We are looking for an organised, proactive and confident individual with previous experience of supervising or managing a team, with evidence of taking responsibility for people, performance and day-to-day service delivery.

This is a full-time, fully site-based role, working over four days. Proposed working hours are 8.00am6.00pm, with one 6.30pm finish each week.

Previous GP practice experience would be advantageous, although applications from candidates with relevant management experience in other settings are welcomed.

Reporting to the Senior Management Team and working closely with GP Partners, clinicians and colleagues across the practice, you will play a key role in the effective day-to-day management of the office and admin team.

Main duties of the job

The successful candidate will provide first-line management and leadership to the admin team, ensuring staff are well supported, work is organised and high standards of service maintained.

This is a visible and proactive role, with the Office Manager responsible for organising staffing and workloads and anticipating pressures. Where unexpected circumstances arise, the post holder may provide practical support to the admin team.

Key responsibilities include:

Leading, supervising, supporting and developing the admin team.

Managing recruitment, induction and probation, appraisals, performance, sickness absence and return-to-work meetings, escalating complex matters to senior managers where appropriate.

Organising staffing and workloads, delegating effectively and ensuring appropriate cover.

Overseeing day-to-day administrative systems and processes, ensuring work is completed accurately and escalated where necessary.

Ensuring the smooth running of the office and responding to changing priorities and operational pressures.

Identifying opportunities to maximise practice income through administrative or operational processes.

Handling patient concerns and complaints, resolving issues where possible and escalating to senior managers when required.

Working closely with the Senior Management Team on service improvements and operational projects.

Promoting excellent patient service and positive working relationships across the multidisciplinary team.

About us

This is a key first-line management role requiring excellent organisational, communication and interpersonal skills. You will need to be approachable, confident, able to make sensible day-to-day decisions, remain calm under pressure and provide a visible management presence within a busy environment.

Park Practice is a friendly, forward-thinking GMS practice providing high-quality primary care to approx 13,500 patients.

Our team includes:

7 GP Partners

5 Salaried GPs

1 Nurse Practitioner

2 Paramedic Practitioners

Practice Nurses

HCAs and a Phlebotomist

Experienced management and admin teams

We have recently introduced modern digital triage to improve patient access while maintaining continuity of care and delivering safe, efficient and patient-centred services.

The practice is currently rated Good by the Care Quality Commission and is committed to continuous improvement, innovation and providing excellent care to our local community.

We reserve the right to close this vacancy early should a sufficient number of suitable applications be received.

Please note that we do not employ staff who are registered as patients at the practice. Any offer of employment will therefore be conditional upon registration with another GP practice.

Park Practice is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.