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Park Road Surgery

Operational Manager (General Practice)

Park Road Surgery

North East England

Information Technology Specialist

Job summary We are seeking an experienced and motivated Operations Manager to join our supportive and high-performing GP Practice team.

9 day(s) ago

Park Road Surgery

Operational Manager (General Practice)

Park Road Surgery

North East England

Information Technology Specialist

Job summary We are seeking an experienced and motivated Operations Manager to join our supportive and high-performing GP Practice team.

9 day(s) ago

GP Practice in Wales

Receptionist - Whitchurch Medical Centre

GP Practice in Wales

Inner London, Greater London

GP/General Practitioner

Job summary Salary Available Upon Request 25 hours a week Whitchurch Medical Centre is looking to recruit a part-time receptionist to work within our friendly…

21 day(s) ago

GP Practice in Wales

Receptionist - Whitchurch Medical Centre

GP Practice in Wales

Inner London, Greater London

GP/General Practitioner

Job summary Salary Available Upon Request 25 hours a week Whitchurch Medical Centre is looking to recruit a part-time receptionist to work within our friendly…

21 day(s) ago

Park Road Surgery

Operational Manager (General Practice)

Park Road Surgery View all jobs

North East England

Permanent

Information Technology Specialist

Posted 9 day(s) ago

Reference: 2399247

Job summary

We are seeking an experienced and motivated Operations Manager to join our supportive and high-performing GP Practice team. This is an exciting opportunity for someone with strong leadership and organisational skills to contribute to the smooth running of the practice and help deliver high-quality care to our patients.

The successful candidate will be responsible for overseeing day-to-day operations, managing the reception team, supporting the Practice Manager, and deputising for them when required.

This role is based at the surgery in Teddington. The role is part-time (25 hours per week), but you should be flexible and be available throughout the practice opening hours (8am to 6.30pm) Monday to Friday, as required and agreed.

Main duties of the job

Lead the reception team - including performance management and rota planning

Oversee daily non-clinical operations - including patient registration, document management, responding to emails, insurance reports and medical reports requests and referrals

Oversee online triage request process ensuring that reception deal with as many as possible, within agreed protocols

Provide operational support to the Practice Manager and deputise in their absence

Use the Surgery telephony system to audit call data, identify peak times, and inform staff planning and service improvements

Maintain compliance with CQC, GDPR, NHS England, and local ICB requirements

Manage facilities, stock, suppliers, and IT systems / equipment

Handle patient complaints, within agreed protocol, and implement service improvements based on feedback

Support financial and performance processes including claims for QOF, LCS, DES, and other commissioned services

1Coordinate reception meetings and represent the practice with external stakeholders as required

1Be responsible for medical records management including Subject access and online records requests

1Coordinate processes and strategies around patient recalls

About us

We are a well-established training GP Practice with a patient list size of approximately 12,600.

We are proud to have received a Good rating from the CQC and are actively involved in our local Primary Care Network (PCN).

The practice also benefits from the support of Additional Roles Reimbursement Scheme (ARRS) staff employed through the PCN, including clinical pharmacists, social prescribers, and a Mental Health Care Worker. These team members play an integral role in enhancing the quality and breadth of services we offer to our patients.

The practice team are guided by values that prioritise patient care, staff well-being, and continuous improvement. Our key values include respect, dignity, compassion, and a commitment to quality of care.

We foster a collaborative and supportive environment, where everyone feels valued and empowered. Open communication, shared learning, and accountability are central to how we work together to deliver the best possible care to our community.

You will be joining a friendly, experienced team in a well-organised practice environment. We feel that this role would be a good development opportunity, for someone looking to work in practice management.

More information about the practice can be found on our website:

Park Road Surgery

Details

Date posted

07 October 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3539-26-0006

Job locations

37 Park Road

Teddington

TW11 0AU

United Kingdom

Job description

Job responsibilities

Job description

Job responsibilities

Purpose of the Role-

The Operations Manager will be responsible for the day-to-day managing of the reception team of the practice, including supporting the reception supervisors.

This individual will work closely with and provide critical support to the Practice Manager, stepping up in their absence to maintain business continuity.

Key Responsibilities:

Operational & Administrative Management

Oversee the daily running of all non-clinical functions, ensuring the practice operates efficiently and professionally.

Manage appointment scheduling, online triage requests, patient registration, medical records, and administrative workflows.

Ensure timely processing of patient correspondence (e.g. referrals, test results, prescriptions).

Use Surgery telephony system to manage inbound call data; regularly audit call activity to identify peak times and share insights with the reception team to improve call handling and staff allocation.

Oversee patient recall processes to ensure that they efficient and good progress is made towards maximum achievement.

Manage the clinicians appointment schedule and diary management in Medicus

Manage the process of receiving SARs, insurance and medical report requests and ensure these are responded to promptly.

Reception & Administrative Staff Management

Lead, supervise, and support the reception team, alongside the reception supervisors.

Oversee staff rotas and ensure appropriate coverage during peak hours

Conduct recruitment, inductions, training, and performance reviews.

Foster a collaborative and professional culture within the administrative team.

Promote cost efficiency in stock and supplier management.

Facilities & Resource Management

Manage facilities and equipment, ensuring compliance with health & safety and infection control standards.

Deal with maintenance issues and arrange repairs and checks as required.

Regulatory Compliance & Policy Management

Ensure compliance with GDPR, CQC standards, NHS England, and ICB requirements.

Maintain and regularly update internal practice protocols and policies.

Patient Experience & Communication

Oversee patient-facing services and support resolution of complaints, alongside the Practice Manager.

Lead initiatives to promote online services and enhance the patient experience.

Provide clear communication and support to the reception team based on service usage patterns, including call volumes identified via the telephone and clinical system.

Quality Improvement & Performance Monitoring

Analyse performance indicators and patient feedback to identify service improvement opportunities.

Lead and implement service development initiatives and quality improvement projects.

Technology & Systems

Ensure effective use of practice IT systems (e.g. Medicus and Wavenet).

Provide training and support to staff on use of digital tools and the Surgery telephony system.

Monitor system usage and help drive improvements through technology.

Communication & Team Coordination

Liaise between clinical and administrative staff to ensure coordinated care.

Lead reception meetings, including preparation of agendas and minutes.

Build strong relationships with external stakeholders including PCNs, ICBs, and suppliers.

Job description

Job responsibilities

Job description

Job responsibilities

Purpose of the Role-

The Operations Manager will be responsible for the day-to-day managing of the reception team of the practice, including supporting the reception supervisors.

This individual will work closely with and provide critical support to the Practice Manager, stepping up in their absence to maintain business continuity.

Key Responsibilities:

Operational & Administrative Management

Oversee the daily running of all non-clinical functions, ensuring the practice operates efficiently and professionally.

Manage appointment scheduling, online triage requests, patient registration, medical records, and administrative workflows.

Ensure timely processing of patient correspondence (e.g. referrals, test results, prescriptions).

Oversee patient recall processes to ensure that they efficient and good progress is made towards maximum achievement.

Manage the clinicians appointment schedule and diary management in Medicus

Manage the process of receiving SARs, insurance and medical report requests and ensure these are responded to promptly.

Reception & Administrative Staff Management

Lead, supervise, and support the reception team, alongside the reception supervisors.

Oversee staff rotas and ensure appropriate coverage during peak hours

Conduct recruitment, inductions, training, and performance reviews.

Foster a collaborative and professional culture within the administrative team.

Promote cost efficiency in stock and supplier management.

Facilities & Resource Management

Manage facilities and equipment, ensuring compliance with health & safety and infection control standards.

Deal with maintenance issues and arrange repairs and checks as required.

Regulatory Compliance & Policy Management

Ensure compliance with GDPR, CQC standards, NHS England, and ICB requirements.

Maintain and regularly update internal practice protocols and policies.

Patient Experience & Communication

Oversee patient-facing services and support resolution of complaints, alongside the Practice Manager.

Lead initiatives to promote online services and enhance the patient experience.

Provide clear communication and support to the reception team based on service usage patterns, including call volumes identified via the telephone and clinical system.

Quality Improvement & Performance Monitoring

Analyse performance indicators and patient feedback to identify service improvement opportunities.

Lead and implement service development initiatives and quality improvement projects.

Technology & Systems

Ensure effective use of practice IT systems (e.g. Medicus and Wavenet).

Provide training and support to staff on use of digital tools and the Surgery telephony system.

Monitor system usage and help drive improvements through technology.

Communication & Team Coordination

Liaise between clinical and administrative staff to ensure coordinated care.

Lead reception meetings, including preparation of agendas and minutes.

Build strong relationships with external stakeholders including PCNs, ICBs, and suppliers.

Person Specification

DBS

Essential

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal conviction.

Qualifications

Essential

Degree or level 4 equivalent qualification

Desirable

Management post-graduate diploma

Experience

Essential

Experience in a supervisory or operations role- within primary care or another NHS healthcare setting with at least 2 years experience.
Excellent interpersonal and communication skills.
Strong organisational and time management skills.
IT literate - with experience in clinical systems and Microsoft Office.
Familiarity with telephony systems and ability to perform call volume audits.
Ability to remain calm under pressure and manage competing priorities.
Flexibility to work early starts and late finishes -between 8:00am-6:30pm.

Desirable

Experience working in a GP Practice or NHS primary care environment.
Knowledge of NHS claims processes e.g. QOF, LCS, DES.
Familiarity with CQC standards and practice compliance processes.

Person Specification

DBS

Essential

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal conviction.

Qualifications

Essential

Degree or level 4 equivalent qualification

Desirable

Management post-graduate diploma

Experience

Essential

Experience in a supervisory or operations role- within primary care or another NHS healthcare setting with at least 2 years experience.
Excellent interpersonal and communication skills.
Strong organisational and time management skills.
IT literate - with experience in clinical systems and Microsoft Office.
Familiarity with telephony systems and ability to perform call volume audits.
Ability to remain calm under pressure and manage competing priorities.
Flexibility to work early starts and late finishes -between 8:00am-6:30pm.

Desirable

Experience working in a GP Practice or NHS primary care environment.
Knowledge of NHS claims processes e.g. QOF, LCS, DES.
Familiarity with CQC standards and practice compliance processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Park Road Surgery

Address

37 Park Road

Teddington

TW11 0AU

United Kingdom

Employer's website

https://www.parkroadsurgeryteddington.co.uk (Opens in a new tab)

Employer details

Employer name

Park Road Surgery

Address

37 Park Road

Teddington

TW11 0AU

United Kingdom

Employer's website

https://www.parkroadsurgeryteddington.co.uk (Opens in a new tab)

GP Practice in Wales

Receptionist - Whitchurch Medical Centre

GP Practice in Wales View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

Posted 21 day(s) ago

Reference: M0044-26-0325

Job summary

Salary Available Upon Request

25 hours a week

Whitchurch Medical Centre is looking to recruit a part-time receptionist to work within our friendly and organised practice. We are a busy practicing with 11,000 patients.

Computer literacy skills are essential, preferably with previous experience in primary care.

The successful candidate must be well organized, with excellent communication skills to deal with people in a polite and sensitive manner and have the ability to work as part of a team.

You will be part of our front of house team who are the first contact for our patients as well as undertaking daily admin tasks and responsibilities. This is a varied, rewarding and challenging role, which will suit people who are highly motivated and can cope with a demanding environment and lots of patient contact both face to face and on the telephone

Hours: Part-time 20 to 30 hours weekly but must be available to cover for colleagues during holidays and sickness.

Main duties of the job

Whitchurch Medical Centre are looking to recruit a part time receptionist to work within our friendly and organised practice. We are a busy practice with11,000 patients.

Computer literacy skills are essential, preferably with previous experience in primary care.

The successful candidate must be well organized, with excellent communication skills to deal with people in a polite and sensitive manner and have the ability to work as part of a team.

Hours: Part time but must be available to cover for colleagues during holidays and sickness.

About us

The Practice is situated in Whitchurch and it benefits from a range of shops and restaurants locally. Whitchurch Medical Centres team comprises of 5 GP Partners, and 5 GP assistants, 3 Practice Nurses, 2 Healthcare Assistants and is supported by a highly effective and friendly admin and reception team. We are proud to be a research ready, teaching practice for medical and nursing students as well as a training practice.

Details

Date posted

25 September 2026

Pay scheme

Other

Salary

Depending on experience Salary Available Upon Request

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

M0044-26-0325

Job locations

Whitchurch Medical Centre

Park Road Surgery

Whitchurch

CF14 7EZ

United Kingdom

Job description

Job responsibilities

Educated to GCSE level or equivalent

Experience of working with the general public

Excellent communication skills (written and oral)

Strong IT skills

Clear, polite telephone manner

Effective time management (Planning & Organising)

Ability to work as a team member and autonomously

Good interpersonal skills

Problem solving & analytical skills

Ability to follow policy and procedure

Polite and confident

Flexible and cooperative towards service needs

Motivated

Forward thinker

High levels of integrity and loyalty

Sensitive and empathetic in distressing situations

Ability to work under pressure

Flexibility to work outside of core office hours

Job description

Job responsibilities

Educated to GCSE level or equivalent

Experience of working with the general public

Excellent communication skills (written and oral)

Strong IT skills

Clear, polite telephone manner

Effective time management (Planning & Organising)

Ability to work as a team member and autonomously

Good interpersonal skills

Problem solving & analytical skills

Ability to follow policy and procedure

Polite and confident

Flexible and cooperative towards service needs

Motivated

Forward thinker

High levels of integrity and loyalty

Sensitive and empathetic in distressing situations

Ability to work under pressure

Flexibility to work outside of core office hours

Person Specification

Qualifications

Essential

Educated to GCSE level or equivalent
GCSE Mathematics & English (C or above)

Desirable

AMSPAR Receptionists Qualification
NVQ Level 2 in Health and Social Care
Experience of administrative duties
Experience of working in a health care setting
Competent in the use of Office and Outlook
Competent in the use of EMIS

Experience

Essential

Experience of working with the general public
Excellent communication skills (written and oral)
Strong IT skills
Clear, polite telephone manner
Competent in the use of Office and Outlook
Effective time management (Planning & Organising)
Ability to work as a team member and autonomously
Good interpersonal skills
Problem solving & analytical skills
Ability to follow policy and procedure
Flexibility to work outside of core office hours

Desirable

Experience of administrative duties
Experience of working in a health care setting
Competent in the use of Office and Outlook
EMIS / Vision user skills

Person Specification

Qualifications

Essential

Educated to GCSE level or equivalent
GCSE Mathematics & English (C or above)

Desirable

AMSPAR Receptionists Qualification
NVQ Level 2 in Health and Social Care
Experience of administrative duties
Experience of working in a health care setting
Competent in the use of Office and Outlook
Competent in the use of EMIS

Experience

Essential

Experience of working with the general public
Excellent communication skills (written and oral)
Strong IT skills
Clear, polite telephone manner
Competent in the use of Office and Outlook
Effective time management (Planning & Organising)
Ability to work as a team member and autonomously
Good interpersonal skills
Problem solving & analytical skills
Ability to follow policy and procedure
Flexibility to work outside of core office hours

Desirable

Experience of administrative duties
Experience of working in a health care setting
Competent in the use of Office and Outlook
EMIS / Vision user skills

Disclosure and Barring Service Check

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information