Job description

Job responsibilities

Main responsibilities

Patient reception and communication

• Welcome patients and respond to enquiries in person and by telephone with kindness, patience and professionalism.

• Listen carefully, explain practice processes clearly and direct patients to the appropriate person or service.

• Remain calm during difficult conversations, help resolve concerns and seek support when needed.

• Take accurate messages and pass information promptly to the relevant team member.

• Communicate effectively with patients, carers, colleagues and external services.

Appointments and prescriptions

• Book and manage appointments in line with practice procedures.

• Receive and pass on home visit requests appropriately.

• Process repeat prescription requests in accordance with practice guidelines.

Administration and patient records

• Register new patients and update changes to personal details accurately.

• Maintain patient records using EMIS Web.

• Process clinical documents through Docman and EMIS in line with training and written protocols.

• File correspondence and support recalls for medical reviews.

• Monitor and action incoming emails, referring queries appropriately.

• Complete general administrative tasks, including photocopying and emailing.

• Organise and prioritise allocated work, completing tasks accurately and within required timescales.

Teamwork and practice support

• Work flexibly across reception and administration, adapting to changing priorities.

• Support colleagues and provide agreed cover for staff absence and annual leave.

• Follow opening, closing and building security procedures.

• Keep work areas tidy, safe and organised.

• Undertake other reasonable duties appropriate to the role.

Professional responsibilities

• Maintain patient, staff and practice confidentiality at all times.

• Follow practice policies, written protocols and information governance requirements.

• Uphold equality, dignity and respect in all interactions.

• Follow health and safety, infection prevention and safeguarding procedures, reporting concerns promptly.

• Complete required training and participate in appraisals.

• Take responsibility for learning practice processes, acting on feedback and maintaining agreed standards.

• Contribute suggestions and participate in service improvements, practice meetings or audits when required.

Person Specification

Experience

Essential

• A good standard of general education, with clear written English and numeracy skills.
• Experience of providing customer service and communicating with members of the public.
• Experience of working effectively with others.
• Clear, polite and confident verbal and written communication.
• Good computer skills, including email and Microsoft Office.
• Strong organisational skills and attention to detail.
• Ability to prioritise, multitask and work to deadlines.
• Ability to remain calm, professional and helpful under pressure.
• Ability to handle difficult conversations sensitively and recognise when to escalate concerns.
• Understanding of confidentiality and the importance of accurate records.
• A friendly, empathetic and patient-focused approach.
• A positive attitude, reliability and commitment to completing work.
• Ability to work independently and as part of a team.
• Initiative and practical problem-solving skills.
• Flexibility when duties or priorities change.
• Willingness to learn, accept feedback and follow agreed procedures.
• Honesty, integrity and respect for others.
• Willingness to provide agreed additional cover when required.

Desirable

• A relevant qualification in customer service, business administration or medical reception, such as an NVQ or AMSPAR qualification.
• Previous experience in a GP surgery or another healthcare setting.
• Experience of reception and administrative duties.
• Experience using EMIS Web and Docman.
• Understanding of general practice processes, including appointments, prescriptions and patient registration.
• Experience of managing challenging customer or patient interactions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Parkview Surgery

Address

60 West Drayton Road

Uxbridge

Middlesex

UB8 3LA

United Kingdom

Employer's website

https://www.parkviewsurgeryhillingdon.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a First Contact Physiotherapist, the post holder will work as part of a multidisciplinary team across the practices of a Primary Care Network (PCN), with the PCNs GPs and other clinicians and staff, as well as staff and clinicians from community, acute, social and voluntary sectors. They will work directly with patients to assess and treat conditions, manage long-term conditions as well as promote self-care. They will be part of a significant team of PCN First Contact Physiotherapists working under the supervision and support of a First Contact Physiotherapist Manager. The post holder will:-

1. Provide clinical expertise, acting as first-contact physiotherapist and making decisions about the best course of action for patients' care (including in relation to undifferentiated conditions). This will involve seeing patients, without prior contact with their GP, in order to establish a rapid and accurate diagnosis and management plan.

2. Progress and request investigations to facilitate diagnosis and choice of treatment regime, understanding the information limitations derived from these and the relative sensitivity and specificity of particular tests diagnostic services such as x-rays and blood test, and interpret and act on results to aid diagnosis and the management plans of patients.

3. Deliver programmes of supported patient self-management, in ways that facilitate behavioural change, optimise individuals' physical activity, mobility, fulfilment of personal goals and independence, and that minimise the need for pharmacological interventions

Please copy paste this link in the browser to complete our online application form. We do not accept other forms of application.

https://theconfederationhillingdoncic.peoplehr.net/Pages/JobBoard/Opening.aspx?v=6f65a828-1ab8-4fdb-b8f3-03cf2b2179c6

Person Specification

Experience

Essential

• Minimum of 2 years post-- qualification experience.
• Experience as Senior Physiotherapist working in autonomous MSK role.
• Clinical experience of triage and care planning.
• Understanding of professional ethics/code of conduct and their application in practice
• Excellent physical examination skills and prioritisation of relevant screening.

Desirable

• Knowledge of other specialities common with pain (Rheumatology, Vascular, Endocrinology etc)
• Clinical experience of triage and care planning
• Experience of working in Primary care and first contact roles

Qualifications

Essential

• Right to Work in the UK
• BSc/Grad Dip in Physiotherapy
• CPD pertaining to Primary Care and MSK management

Desirable

• MSc or MSc modules for advanced practice
• Evidence of CPD and post registration portfolio
• CPD pertaining to Primary Care and MSK management
• Extended Scope competencies around bloods, imaging and prescribing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Confederation, Hillingdon CIC

Address

The Pembroke Centre

90 Pembroke Road

Ruislip

Middlesex

HA4 8NX

United Kingdom

Employer's website

https://www.theconfederationhillingdon.org.uk (Opens in a new tab)