Job description

Job responsibilities

Main duties of the job

Utilising your skills in managing patients within the urgent treatment care setting. You will act as an autonomous advanced practitioner who is able to work independently and in conjunction with other members of the clinical team. The post holder will be an experienced caring nurse/practitioner who can demonstrate highly developed clinical skills and be able to demonstrate critical thinking whilst working within their professional boundaries. You will work within a clinical team consisting of GPs, Urgent Care Practitioners, Nurse Streamers and Health Care Assistants to deliver excellent care services within our UTC. You will be able to demonstrate safe, competent clinical decision-making and deliver expert care, including assessment, diagnostic skills, treatment and evaluation. You will communicate at all levels across boundaries and work closely with wider clinical team members. The post holder will also work collaboratively with the multidisciplinary team to meet the needs of patients, supporting the delivery of policy and procedures.

You will be an integral member of the clinical team, completing streaming, independently assessing patients and prescribing clinical intervention. You will also be completing administrative tasks (prescriptions, referrals, pathology results).

As an Advanced Nurse Practitioner/advanced clinical practitioner, you will be supported by, and work with, a diverse multi-skilled professional team of clinical and non-clinical friendly staff, providing high quality, person-centred, holistic clinical care to patients.

Clinical practice

Assess, diagnose, plan, implement and evaluate treatment/interventions and care for patients presenting with an undifferentiated diagnosis.

Clinically examine and assess patient needs from a physiological and psychological perspective, and plan clinical care accordingly.

Assess, diagnose, plan, implement and evaluate interventions/treatments for patients with complex needs.

Proactively identify, diagnose and manage treatment plans for patients at risk of developing a long-term condition (as appropriate).

Diagnose and manage both acute and chronic conditions, integrating both drug- and non-drug-based treatment methods into a management plan.

Prescribe and review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice and national and practice protocols, and within scope of practice.

Work with patients in order to support compliance and adherence to prescribed treatments. Provide information and advice on prescribed or over-the-counter medication on medication regimens, side-effects and interactions.

Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care.

Support patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-care.

Assess, identify and refer patients presenting with mental health needs in accordance with the NSF for Mental Health.

Promote and deliver evidence-based care for patients presenting with aural conditions.

Meet the needs of patients presenting for opportunistic wound care.

Communication

Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment.

Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.

Anticipate barriers to communication and take action to improve communication.

Maintain effective communication within the practice environment and with external stakeholders.

Act as an advocate for patients and colleagues.

Delivering a quality service

Recognise and work within own competence and appropriate professional code of conduct as regulated such as NMC and HCPC.

Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, code of conduct, policies and procedures.

Prioritise, organise and manage own workload in a manner that maintains and promotes quality.

Deliver care according to NSF, NICE guidelines and best evidence-based care.

Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation.

Evaluate patients response to health care provision and the effectiveness of care.

Support and participate in shared learning across the practice and wider organisation.

Understand and apply legal issues that support the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patients health procedures and local guidance.

Professional Practice

Demonstrate and provide supportive professional practice for clinical development of student as required.

Promote, support and embed the vision, values, and goals of PELC throughout all professional practice.

Demonstrate fairness and respect as central to excellent professional behaviours, and lead and influence others to do the same.

Support service improvement plans to achieve the best outcomes for patients.

Support patient safety and governance processes to ensure improvement in service delivery.

Autonomy/Scope within Role

Assumes clinical accountability for patients referred into non-medically led services.

Practices competently and autonomously without direct supervision in accordance with professional code of practice and local policies and procedures.

Acknowledges limitations in own professional competence and only undertakes practice and accepts responsibilities for those activities for which competence can be assured.

Exercises professional judgment and expertise to create precedents and deal with ambiguous or novel problems.

Applies best practice policy guidelines where appropriate and in the absence of specific guidance ensures that actions are initiated in line with evidence-based practice and rigorous analytical judgment.

Collaborates with other relevant professionals to develop clinical protocols and integrated care pathways within area of expertise or speciality to benefit the delivery of clinical services.

Influences the culture of the environment to ensure both the atmosphere and surroundings meets the needs of individuals and humanises patient care.

Monitors and leads improvements to standards of clinical care through supervision of practice, clinical audit, evidence-based practice, teaching and supporting professional colleagues and the provision of skilled professional leadership.

Person Specification

Qualifications

Essential

• Registered with NMC or HCPC with advance clinical practice/Advanced Nurse Practitioner qualification.
• Nurse-led/HCPC management of minor illness, or minor ailments and injuries.
• Evidence of post-registration study at undergraduate level (Level 6 or 7 in minor illness).

Desirable

• Experience of clinical and educational programmes.
• Relevant Education Qualification (PG Cert Clinical Education or equivalent).
• Master degree in advance clinical practice.

Skills

Essential

• Knowledge of clinical governance framework.
• Ability to write and present information effectively and concisely.
• Broad knowledge of professional, educational and other health care policy.
• Knowledge / experience of development advanced clinical skills / roles.
• Ability to deliver training to groups and individual.
• Ability to complete audits and root cause investigation.
• Ability to lead on improvement projects.

Desirable

• Proven experience in leading, managing and working in a multi-professional team.
• Demonstrates an understanding of the principles of research.

Experience

Essential

• Knowledge of current clinical issues and the changing landscape of the NHS.
• Experience of understanding and managing professional development.
• Good understanding of regulatory requirements from the Care Quality Commission, and other regulatory bodies.
• Experience working in a fast paced urgent care treatment centre or emergency department.
• Experience in clinical incident investigations.
• Experience in completing clinical audit and other quality improvement methodologies.
• Highly developed persuasive, motivational and negotiating skills.
• Clinical experience working with older people.
• Experienced mentor, appraiser or clinical supervisor.
• Contributes to quality improvement.
• Experience in working in Emergency/ Urgent or Primary Care.
• Understanding of the principles and practice of Knowledge of clinical audit and evaluation of services.
• Post registration leadership development.
• Demonstrable record of partnership working and stakeholder engagement.

Desirable

• Evidence of participation in clinical supervision and Professional Nurse Advocate programme.
• Excellent understanding human resources policy and practice.
• Experience of programme design and project management in the implementation of workforce development strategies.
• Leads quality improvement initiatives.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Partnership of East London Co-operatives (PELC) Ltd

Address

Unit 3, Bourne Court

Southend Road

Woodford

IG8 8HD

United Kingdom

Employer's website

https://pelc.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Governance and Risk Management

• Identify and escalate risks arising from complaints and feedback for inclusion in the organisational risk register, ensuring alignment with internal protocols and managerial oversight.
• Coordinate reports to the Integrated Governance Committee (IGC), write minutes for the meeting, share meeting papers in a timely manner and follow up on actions from the meeting.
• Prepare Risk meeting papers, share meeting papers in a timely manner and follow up on actions from the meeting.
• Maintain management of risk documentation and contribute to risk mitigation process.

Complaint and Feedback Management

• Oversee the end-to-end complaints and feedback process, including:
• Acknowledgement of complaints
• Gathering staff statements and relevant clinical records
• Updating complaint records in the Datix system
• Draft responses to simple complaints and coordinate response preparation for complex clinical cases in collaboration with relevant leads.
• Record outcomes of investigations, identify learning, and ensure that all resulting actions are logged and tracked to completion.
• Organise and take minutes for second-stage complaints meetings.
• Respond to Parliamentary and Health Service Ombudsman (PHSO) requests in coordination with the line manager and relevant operational leads.
• Manage the governance feedback inbox, ensuring effective triage and timely escalation of issues.
• Maintain a live tracking log of complaints, risks, and feedback actions to ensure resolution and learning are consistently implemented
• Key responsibilities include producing high-quality governance reports, managing complaint- second-stage complaints procedures, and ensuring the accurate and timely submission of documentation to internal and external as required

Incident and Investigation Management

• Prepare Incident review meeting papers, share meeting papers in a timely manner and follow up on actions from the meeting.
• Support immediate incident reviews and coordination of investigations in accordance with the Patient Safety Incident Response Framework (PSIRF) and duty of candour obligations.
• Collate and submit timely documentation for both internal and external investigations.
• Coordinate and support all meetings related to PSIRF methodologies
• Track and follow up on open improvement actions resulting from incidents, complaints, and claims, ensuring accountability and resolution.

Legal and Inquest Coordination

• Liaise with the Legal Services Team to facilitate staff involvement in inquests and legal proceedings.
• Ensure that all necessary documentation and statements are prepared to support litigation and inquest processes.
• Contribute to thorough investigations to support legal submissions in collaboration with corporate and clinical teams.

Reporting and Assurance

• Prepare governance papers for Quality and Safety Meetings and PSIRF Learning Panels.
• Support IGC meeting process by sending papers and taking minutes
• Coordinate the collation and analysis of reports related to audits, patient experience, complaints, and emerging themes.

• Support the implementation of quality improvement actions driven by complaints and governance data.

Safeguarding (Cover Duties)

• Provide cover for safeguarding governance responsibilities, including:
• Responding to CPIS alerts, missing persons, and safeguarding records requests
• Participating in safeguarding and risk compliance meetings
• Managing safeguarding inboxes and supporting internal safeguarding functions

Data Protection

PELC is registered under the Data Protection Act 1984. You must not at any time use the personal data held by PELC for a purpose not described in the Register entry or disclose such data to a third party. If you are in any doubt regarding what you should or should not do in connection with the Data Protection Act then you must contact the Senior ICT Lead/Manager.

Equal Opportunities

PELC is an Equal Opportunities employer and all employees are required to abide by and promote the policy and code of practice, as well as being aware of and operate within all relevant legislation.

Health & Safety

Employees must be aware of the responsibility placed on them under the Health and Safety at Work Act (1974) to maintain a healthy and safe working environment for both staff and visitors. Employees also have a duty to observe obligation under the PELC and departmental Health and Safety policies, and to maintain awareness of safe practices and assessment of risk.

Financial Regulations

All staff are responsible for security of the property of the PELC, avoiding loss or damage of property, and being economical and efficient in the use of resources. Staff should conform with the requirements of the standing Orders, Standing Financial Instructions and other financial procedures including the Code of Conduct and Accountability and the Fraud and Corruption Policy.

Person Specification

Qualifications

Essential

• Education: Degree level qualification.

Desirable

• PSIRF Training desirable.
• Masters level qualification desirable.

Skills

Essential

• Skills: Excellent communication, organisation, coordination and IT skills, ability to prioritise workload, analyse data and influence others.
• Personal Qualities: Flexible, adaptable, motivated, enthusiastic, able to work under pressure and both independently and as part of a team.

Experience

Essential

• Complaints management, incident management, NHS/primary care experience, risk management, safeguarding processes, claims and inquests, project/change management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Partnership of East London Co-operatives (PELC) Ltd

Address

Unit 3, Bourne Court

Southend Road

Woodford

IG8 8HD

United Kingdom

Employer's website

https://pelc.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

Working in partnership with the Site Manager, the Operations Manager will work on a shift basis to coordinate and manage the day-to-day service provision of the designated PELC UTC services. This will involve providing expertise and operational support to admin, clinical and medical staff.

This role will have specific responsibility for daily operational performance and the efficient delivery of services to ensure patient safety and to support the wider strategic development of the designated services.

Key Responsibilities:

To provide day to day management of all resources within the service including equipment and human resources and ensure safe service provision for staff, patients and visitors.

Working closely with the rota team on rota allocation to ensure minimum staffing levels are met for service delivery and ensure skill mix reflects the needs of the service.

Day to day monitoring and management of physical and clinical queues within the UTC to aid effective and active queue management thus improving patient flow.

Have organisational knowledge of organisational protocols and procedures and ensure they are adhered to.Facilitate collaboration and joint working between departments

To validate and report on site breaches.

To investigate and report on daily anomalies in relation to streaming and 4 hour reports.

Escalate in real time operational pressures via OPEL and ensure all staff within the UTC are kept informed.

Facilitate the resolution of complaints, conflicts and issues from patients, staff, suppliers, other internal and external service providers and partner organisations in a timely and appropriate manner in line with PELC policies and procedures.

Ensure accurate logging of all site complaints, incidents, risk assessments and feedbacks making use of the appropriate PELC systems e.g. DATIX and work in partnership with the site manager to develop and implement action plans.

To ensure effective risk management including all clinical governance arrangement are in place and the requirements are met for the organisation

Responsible for undertaking investigations or delegating as appropriate. To include investigations of incidents, complaints, disciplinary etc ensuring appropriate action plans are developed and completed to resolve deficiencies in service provision.

Daily & weekly review of both clinical and operational rota coverage to ensure adequate staffing levels and escalate in real time any potential risk to the site manager

Highlight any opportunities for service improvement to the Site Manger.

Support the Site Manager in the planning and review process including business planning, service reviews and workforce planning.

Set up and manage forums for collaborative working cross multi-disciplinary sites including daily huddles and staff meetings.

Staff Management Responsibilities

Line manage staff and ensure accurate and timely update of staff changes on RotaMaster and to the payroll team in line with agreed deadlines.

Record and maintain records on staff attendance including absence, lateness, and failure to arrive for a shift, ensuring all instances are acted upon and completed within the specified timeframes. Manage sickness, disciplinary and performance issues and support designated staff in line with PELC policies.

Conduct regular bi-monthly one to ones to ensure any performance training needs or competency issues are identified and addressed swiftly.

Conduct annual appraisals including setting objectives and expectations.

Working with HR on the recruitment of reception staff for the UTC including shortlisting and conducting interview.

Organise site induction and appropriate training for new staff.

Working with HR to ensure all staff are up to date with all mandatory training and disclosures.

Ensure there is commitment to achieving continuous professional development of all staff.

Line manage, coach, motivate and develop team morale through effective personal leadership.

To be a role model for the service and staff working within the service.

Person Specification

Qualifications

Essential

• Relevant first degree, equivalent professional qualification or equivalent experience.
• Evidence of continued learning / personal development

Desirable

• Project Management /Prince 2/Change Management

Experience

Essential

• Demonstrable success in project development and management.
• Proven success in delivering change and performance with and through management and clinical teams.
• Experience of managing a multidisciplinary team and ability to build high performance teams.
• Experience in complaints handling and conflict resolution
• Experience of working with the general public
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Relevant health and safety experience
• Demonstrable success in in effective planning monitoring and reporting

Desirable

• Experience of effectively managing health care staff & services

Knowledge, Skills & Abilities

Essential

• Ability to recognise opportunities to enhance service delivery
• Excellent communication skills (written, oral and presenting)
• Strong IT skills
• Maintain confidentiality at all times
• Effective time management (planning and organising)
• Ability to motivate, show empathy in distressing situations, enhance morale and maintain a positive working environment
• Ability to network and build relationships
• Ability to work under pressure and to meet deadline
• Proven problem solving and analytical skills
• You will be required to work outside core office hours(Shift working )
• Knowledge of Human Resource issues.
• Knowledge of Urgent Care agenda.
• Knowledge of, and understanding of clinical governance.
• Understanding of equal opportunities
• Able to influence, negotiate and persuade
• Ability to manage and deliver to deadlines and within resources
• Demonstrated patient focus.
• Ability to think and plan creatively, and to prioritise work programs in the face of competing demands;
• Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working;
• Competence at reporting
• Ability to think and plan creatively, and to prioritise work programs in the face of competing demands

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Partnership of East London Co-operatives (PELC) Ltd

Address

Unit 3, Bourne Court

Southend Road

Woodford

IG8 8HD

United Kingdom

Employer's website

https://pelc.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description

Bank Minor Injuries Clinical Practitioner

Base:

PELC Urgent Treatment Centres (All sites)

Reports To:

Head of Nursing, Governance & AHPs

Bank Rate: Day time £27.56 Evening £30.32 Night £31.69

Summary

The post holder will work autonomously as an experienced Minor Injuries Clinical Practitioner, delivering highquality assessment, diagnosis, treatment and discharge for patients of all ages presenting with minor injuries. The practitioner will function as an independent clinician within agreed protocols, demonstrating advanced decisionmaking and clinical expertise.

The role supports safe, effective, patientcentred care within the UTC and contributes to service improvement, clinical governance and the development of junior staff.

Key Responsibilities

Clinical Practice

Practise autonomously as an independent clinical practitioner within the Urgent Treatment Centre, managing patients presenting with undifferentiated minor injuries and minor illness.

Undertake comprehensive clinical assessment, diagnosis, treatment, referral, and discharge without direct medical supervision, in line with agreed protocols and competencies.

Request, perform, and interpret diagnostic investigations, including radiological imaging (X-ray), in accordance with IRMER and local protocols.

Perform clinical procedures including (but not limited to):

o suturing and wound closure

o plastering and splint application

o minor joint or fracture management

o venepuncture and cannulation

Prescribe medicines independently (where qualified) or administer medicines under Patient Group Directions (PGDs).

Provide Immediate Life Support (ILS) to adults and children, including defibrillation where required.

Work within UTC streaming and escalation pathways, including referral to Emergency Department, GP services, community services, and specialist teams as appropriate.

Maintain accurate, timely, and comprehensive clinical records in line with professional, organisational, and information governance standards.

Urgent Treatment Centre & Patient Flow Responsibilities

• Support effective patient flow within the UTC by timely assessment, treatment, escalation, and discharge decisions.
• Identify and escalate clinical risk appropriately in line with UTC escalation policies.
• Work collaboratively with multidisciplinary colleagues including nurses, paramedics, GPs, operational staff, and senior clinicians to ensure safe and effective service delivery.
• Contribute to maintaining service standards during periods of increased demand.

Education and Professional Development

• Act as a mentor and educator to support the learning and development of junior staff and students where applicable.
• Engage in continuous professional development (CPD) and maintain up-to-date clinical skills and competencies.
• Promote evidence-based practice and contribute to service improvement initiatives.

Governance, Safety, and Compliance

• Adhere to the Nursing and Midwifery Council (NMC) or Health and Care Professions Council (HCPC) Code of Conduct.
• Take personal responsibility for promoting a safe environment and safe patient care by identifying and reporting risks, incidents, and near misses.
• Ensure compliance with PELC policies, including infection prevention and control, safeguarding, equal opportunities, and confidentiality (GDPR).
• Use resources efficiently, in accordance with PELCs Standing Financial Instructions.
• Undertake alternative duties as reasonably directed during significant incidents or emergencies, in line with the Civil Contingencies Act 2004.

Person Specification

Qualities, Skills & Abilities

Essential

• Qualities, Skills & Abilities Comprehensive range of clinical skills relevant to role
• Competent in physical examination of ENT, Eye, GI, Respiratory, Cardiovascular, Neurological, Skin, and Musculoskeletal systems
• Skilled in suturing and wound management
• Ability to work autonomously and prioritise effectively
• Capable of safe and effective delegation
• Awareness of professional boundaries and adherence to NMC/HCPC standards
• Effective communication skills (verbal, written, electronic)
• Empathetic approach to patient care
• Strong teamwork and MDT collaboration skills
• Understanding of high standards in Customer Care

Experience

Essential

• Minimum 2 year post-qualification as an Emergency Practitioner (EP)
• Experience at Band 6/7 in Urgent and Emergency Care
• Proven autonomous practice in assessment and management of undifferentiated conditions

Desirable

• Experience in audit and service development
• Proven ability to prioritise workload with minimal supervision
• Experience mentoring staff and students

Qualifications

Essential

• Registered Level 1 Nurse (NMC) OR HCPC Registered Paramedic / Physiotherapist
• Minor Injuries qualification (Level 6 or above)
• Advanced Physical Assessment qualification (Level 6 or above)
• X-ray interpretation (IRMER certified)
• Image interpretation (Red Dot Course)
• Independent Non-Medical Prescriber

Desirable

• Management / Leadership qualification
• Evidence of CPD or training at Masters level
• MSc in Advanced Practice
• Mentorship qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Partnership of East London Co-operatives (PELC) Ltd

Address

Queens Hospital

Rom Valley Way

Romford

RM7 0AG

United Kingdom

Employer's website

https://pelc.nhs.uk/ (Opens in a new tab)