Job description

Job responsibilities

To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers and in accordance with current policies, including the use of the electronic referral service (ERS).

The following are the core responsibilities of the medical administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Primary Responsibilities

a. Processing incoming and outgoing mail

b. Staff the front reception desk

c. File and store records as required

d. Photocopy documentation as required

e. Answer calls from patients on the surgeries telephone system

f. Process calling letters as requested

g. Data entry of new and temporary registrations and relevant patient information

h. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

i. Process referrals to external agencies such as secondary care

j. Input data into the patients healthcare records as necessary

k. Action GP2GP tasks

l. Process referrals using the electronic referral system (ERS)

m. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms

n. Process incoming e-test results, ensuring they are referred to the relevant clinician

o. Read code data on EMIS

p. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

q. Manage all administrative queries as necessary

r. Carry out system searches as requested

s. Maintain a clean, tidy, effective working area at all times

t. Support all clinical staff with general administrative tasks as requested

u. Process all DNA letters in accordance with current protocol

Secondary Responsibilities

In addition to the primary responsibilities, the medical administrator may be requested to:

a. Partake in audit as directed by the audit lead

b. Produce meeting agendas and record the minutes of meetings

c. Book appointments

d. Complete opening and closing procedures in accordance with the duty rota

e. As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

f. Work at branch sites as required

Hours

Monday 0800 - 1400

Tuesday 0800 - 1700

Wednesday 0800 - 1700

Person Specification

Experience

Desirable

• Experience in reception and administrative duties
• Experience in Primary Care or other healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Patterdale Lodge

Address

Patterdale Lodge Medical Centre

Legh Street

Newton-le-willows

Merseyside

WA12 9NA

United Kingdom

Employer's website

https://www.patterdalelodge.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Clinical Coder in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Accurately clinically code data into the patient record on the clinical system

b. Identifying relevant clinical information documented in patient correspondence, coding appropriately and completing any detailed action

c. Inputting and extracting data as required to support practice reports, audits and to capitalise upon both patient safety and QOF income

d. Scanning patient related documentation and attaching scanned documents to patients healthcare records

e. Highlight all timely actions, changes to patient care and management to the relevant clinician

f. File and store records as required

g. Photocopy documentation as required

h. Action all incoming correspondence, emails and mail in a timely manner

i. Input data into patients healthcare records as necessary

j. Answer incoming telephone calls, transferring calls or dealing with the callers request appropriately

1. Assist with total triage administration

l. Conduct system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Support all clinical staff with general administrative tasks as requested

o. Undertake a broad spectrum of administrative duties commensurate with the role

p. Be an integral part of the general practice team

q. Act as a chaperone as required

r. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children

s. Support in the delivery of enhanced services and other service requirements

t. Undertake all mandatory training and induction programmes

u. Contribute to and embrace the spectrum of clinical governance

Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

In addition to the primary responsibilities, the Clinical Coder has the following wider responsibilities:

a. Participate in local initiatives to enhance service delivery and patient care

b. Support and participate in shared learning

c. Complete opening and closing procedures in accordance with the duty rota

d. Support reception staff, providing cover during staff absences

Person Specification

Experience

Essential

• The successful candidate will have relevant experience that demonstrates their ability to carry out the duties of the role effectively. They should be able to work independently and collaboratively, communicate confidently with a range of people, and maintain a professional and patient-focused approach. Previous experience within a healthcare setting is desirable, although transferable skills gained in other sectors will also be considered.

Qualifications

Essential

• Good standard of education, including GCSEs (or equivalent) in English and Maths.
• Excellent communication and interpersonal skills.
• Ability to work effectively as part of a team.
• Good organisational and time management skills.
• Ability to prioritise workload and meet deadlines.
• Competent IT skills, including Microsoft Office applications.
• Understanding of confidentiality, data protection and information governance.
• Ability to work accurately and pay attention to detail.

Desirable

• Previous experience working in a GP practice, primary care, NHS or healthcare setting.
• Knowledge of NHS systems and processes.
• Experience using clinical systems such as EMIS Web and Docman.
• Knowledge of Care Quality Commission (CQC) standards.
• Relevant qualification related to the role.
• Experience of service improvement or quality improvement initiatives.
• Understanding of QOF, Enhanced Services or Primary Care Network working.
• Previous experience supporting multidisciplinary teams.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Patterdale Lodge

Address

Patterdale Lodge Medical Centre

Legh Street

Newton-le-willows

Merseyside

WA12 9NA

United Kingdom

Employer's website

https://www.patterdalelodge.nhs.uk/ (Opens in a new tab)