Job description

Job responsibilities

Type of Supervision Received

Day-to-day supervision will be provided by the Practice Manager.

Work programme will be supervised by the ICB Medicines Optimisation Team Medicines Co-ordinators Scheme Lead.

Main Duties and Responsibilities

General

To identify and work closely with all healthcare professionals involved in medicines management in the practice.

To reduce waste, minimise risk and improve the repeat prescribing process.

To improve prescription security by introducing best practice guidelines.

To be responsible for ensuring recall systems are in place, and working, for the correct monitoring of amber drugs and those included in the enhanced services of the GMS/PMS contract.

To undertake practice-based ICB project work under the direction of the Medicines Co-ordinators Scheme Lead to ensure cost savings on the prescribing budget

To undertake proactive housekeeping management of the repeat prescribing process in accordance with practice and ICB protocols

To deal with non-routine, non-clinical medication queries that requires follow up and problem-solving techniques.

To help the Medicines Optimisation Team with any searches, data collection and letter production required for prescribing changes.

Identify patients who would be suitable for electronic repeat dispensing and Medicines Use Reviews (MURs).

To ensure information from MURs is acted upon as appropriate.

Develop and implement medicines optimisation initiatives through the work of the practice e.g. repeat dispensing.

Communication

Act as the first point of contact both within the practices and for outside agencies, including secondary care, community pharmacists, nursing home staff and other healthcare professionals who have queries relating to prescriptions.

To work collaboratively with the Medicines Co-ordinators Scheme Lead, the ICB Medicines Optimisation Team and other practices to spread good practice and share experience.

Liaise with patients to receive prescription requests, address their queries and provide medicines optimisation advice.

Ensure all information regarding medicine optimisation is distributed to all health care professionals within the practice.

Administrative /Clerical

To maintain comprehensive and accurate records of work undertaken for the Medicines Optimisation projects and activities.

To be able to use MS Office programmes necessary for the role.

To be able to use the searching and administrative capabilities of the GP clinical system.

To collect and submit monthly audit data to monitor improvements in line with Medicines Optimisation objectives and ICB targets.

To manage time effectively to ensure all targets are met.

To carry out any other associated tasks required to develop this role in the future as requested by the Medicines Co-ordinators Scheme Lead.

Training and Education

To supervise and train practice staff undertaking generation of repeat prescriptions and to explain and inform them of any prescribing changes being carried out.

To facilitate medicine optimisation meetings within the practice.

To attend training events for Medicines Co-ordinators organised by the Medicines Co-ordinators Scheme Lead

To attend regular networking meetings with the Medicines Co-ordinators Scheme Lead.

Research, Development and Audit

To organise the data collection and searches required for all audits being carried out for medicines optimisation priorities (any prescribing incentive schemes and ICB projects) and ensure they are submitted on time.

Collate and interpret results from audits undertaken via the practice medicines co-ordinators scheme and prepare regular reports on progress to the practice.

Person Specification

Experience

Essential

• Experience of dealing with the public.
• Good written and oral skills.
• Excellent telephone skills.
• Good IT Skills.
• Excellent communications skills.
• Ability to work under pressure.
• Initiative and common sense.
• Self-Motivator
• Able to manage work load and prioritise project work to ensure deadlines achieved
• An understanding, acceptance and adherence to the need for strict confidentiality

Desirable

• Previous work experience in General Practice with a knowledge of Emis Web.
• Previous work experience involving dealing with the public or customer care in a reception environment.
• Pharmacy experience
• A demonstrable commitment to professional development.
• Experience of routine administration tasks i.e. filing, record-keeping

Qualifications

Essential

• GCSE grade A to C (or equivalent) in Maths and English

Additional

Essential

• IT Skills (including knowledge of Microsoft products).
• Ability to work as part of an integrated multi-skilled team.
• Able to work in a changing environment.
• Enthusiasm for the job.
• Interest in the work of medical receptionist.
• Flexibility of working hours.
• Tidy appearance.
• Personable.
• Honest.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Pendle View Medical Centre

Address

ARG Healthcare

257 Blackburn Road

Accrington

Lancashire

BB5 0AL

United Kingdom

Employer's website

https://www.pendleviewmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

- Oversee day to day running of the practice with the assistance of our management team

- Oversee operational aspects of clinical services

- Ensure the practice is compliant with any NHS, Information governance, CQC, or statutory requirements

- Provide contact point for external agencies such as ICB, PCN and other community services

- Manage admin team annual leave, rotas, appraisals and HR aspects

- Manage clinical team annual leave, rotas and HR aspects

- Work alongside our team to ensure patients receive the highest quality care

- Ensure the team achieves targets such as QOF, Lancashire GP contract

- Implement changes as general practice is required to adapt

- Responsibility for recruitment and HR management alongside senior team

- Work with practice team to co-ordinate key meetings and ensure minutes and actions are completed

- Responsibility for practice health and safety in line with legislation

- Management of chronic disease recall to ensure patients receive timely clinical care and targets are achieved

- Optimise practice financial opportunities.

- Assist our accountant and finance team as appropriate this role does not currently require financial administration

- Prepare payroll for processing by the accountancy team

- NHS pension administration

- Close working with PCN colleague to ensure PCN services are delivered in an optimum manner

- Work collaboratively with other Practice Managers within our group and provide cross site cover where required

- Responsibility for IT systems and liaise with IT team to ensure equipment and training up to date

- Ensure compliance with Data Protection legislation with the assistance of Senior Team

- Ensuring the premises and equipment are maintained in accordance with legislation arranging repairs as required

- Co-ordinatination of practice complaints by responding to administrative based complaints and liaising with the clinical team for those involving clinical care

- Co-ordinate staff learning including mandatory training and learning from significant practice events

- Work with clinical team to ensure infection control standards are achieved and maintained

Person Specification

Experience

Essential

• Experience of working with a busy team to deliver high quality care Experience of managing multidisciplinary teams
• Experience of working with the general public
• Experience of performance management including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects

Desirable

• Experience of working in a healthcare setting
• Experience of workforce planning, forecasting and development Experience in a GP setting
• Experience of managing complex accounts

Qualifications

Essential

• GCSE grade A- C in English and Maths (or equivalent)

Desirable

• Further Business or management qualification AMSPAR

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Pendle View Medical Centre

Address

421 Blackburn Road

Accrington

Lancashire

BB9 5RZ

United Kingdom

Employer's website

https://www.pendleviewmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

- Oversee day to day running of the practice with the assistance of our management team

- Oversee operational aspects of clinical services

- Ensure the practice is compliant with any NHS, Information governance, CQC, or statutory requirements

- Provide contact point for external agencies such as ICB, PCN and other community services

- Manage admin team annual leave, rotas, appraisals and HR aspects

- Manage clinical team annual leave, rotas and HR aspects

- Work alongside our team to ensure patients receive the highest quality care

- Ensure the team achieves targets such as QOF, Lancashire GP contract

- Implement changes as general practice is required to adapt

- Responsibility for recruitment and HR management alongside senior team

- Work with practice team to co-ordinate key meetings and ensure minutes and actions are completed

- Responsibility for practice health and safety in line with legislation

- Management of chronic disease recall to ensure patients receive timely clinical care and targets are achieved

- Optimise practice financial opportunities.

- Assist our accountant and finance team as appropriate this role does not currently require financial administration

- Prepare payroll for processing by the accountancy team

- NHS pension administration

- Close working with PCN colleague to ensure PCN services are delivered in an optimum manner

- Work collaboratively with other Practice Managers within our group and provide cross site cover where required

- Responsibility for IT systems and liaise with IT team to ensure equipment and training up to date

- Ensure compliance with Data Protection legislation with the assistance of Senior Team

- Ensuring the premises and equipment are maintained in accordance with legislation arranging repairs as required

- Co-ordinatination of practice complaints by responding to administrative based complaints and liaising with the clinical team for those involving clinical care

- Co-ordinate staff learning including mandatory training and learning from significant practice events

- Work with clinical team to ensure infection control standards are achieved and maintained

Person Specification

Experience

Essential

• Experience of working with a busy team to deliver high quality care Experience of managing multidisciplinary teams
• Experience of working with the general public
• Experience of performance management including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects

Desirable

• Experience of working in a healthcare setting
• Experience of workforce planning, forecasting and development Experience in a GP setting
• Experience of managing complex accounts

Qualifications

Essential

• GCSE grade A- C in English and Maths (or equivalent)

Desirable

• Further Business or management qualification AMSPAR

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Pendle View Medical Centre

Address

421 Blackburn Road

Accrington

Lancashire

BB9 5RZ

United Kingdom

Employer's website

https://www.pendleviewmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB SUMMARY

• Main duties to include dealing with incoming telephone calls confidently and signpost patients to the appropriate service or healthcare professional in a courteous, efficient, and effective way.

• To be able to process appointment requests from patients by telephone or by the relevant NHS approved communication tool, following the Care Navigation protocol.
• To provide a professional and comprehensive information support service to the practice team.
• The post holder will be expected to undertake a range of clerical task, including the use of a PC for data inputting and operation of the EMIS Web system.
• To provide a point of reception contact for patients and act as a focal point of communication between patients doctors and other members of the clinical and administrative staff.

Person Specification

Qualifications

Essential

• GCSE grade A to C (or equivalent) in Maths and English.

Experience

Essential

• Experience of dealing with the public.
• Good written and oral skills.
• Excellent telephone skills.
• Good IT Skills.
• Excellent communications skills.
• Ability to work under pressure.
• Initiative and common sense.
• Self-Motivator.
• An understanding, acceptance and adherence to the need for strict confidentiality.

Desirable

• Previous work experience in General Practice with a knowledge of Emis Web.
• Previous work experience involving dealing with the public or customer care in a reception environment.
• A demonstrable commitment to professional development.
• Experience of routine administration tasks i.e. filing, record-keeping.

Additional

Essential

• IT Skills (including knowledge of Microsoft products).
• Ability to work as part of an integrated multi-skilled team.
• Able to work in a changing environment.
• Enthusiasm for the job.
• Interest in the work of medical receptionist.
• Flexibility of working hours.
• Tidy appearance.
• Personable.
• Honest.

Desirable

• Friendly and approachable.
• Experience dealing with difficult patients.
• Caring.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pendle View Medical Centre

Address

47 Arthur Street

Brierfield

Nelson

Lancashire

BB9 5RZ

United Kingdom

Employer's website

https://www.pendleviewmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB SUMMARY

• Main duties to include dealing with incoming telephone calls confidently and signpost patients to the appropriate service or healthcare professional in a courteous, efficient, and effective way.

• To be able to process appointment requests from patients by telephone or by the relevant NHS approved communication tool, following the Care Navigation protocol.
• To provide a professional and comprehensive information support service to the practice team.
• The post holder will be expected to undertake a range of clerical task, including the use of a PC for data inputting and operation of the EMIS Web system.
• To provide a point of reception contact for patients and act as a focal point of communication between patients doctors and other members of the clinical and administrative staff.

Person Specification

Qualifications

Essential

• GCSE grade A to C (or equivalent) in Maths and English.

Experience

Essential

• Experience of dealing with the public.
• Good written and oral skills.
• Excellent telephone skills.
• Good IT Skills.
• Excellent communications skills.
• Ability to work under pressure.
• Initiative and common sense.
• Self-Motivator.
• An understanding, acceptance and adherence to the need for strict confidentiality.

Desirable

• Previous work experience in General Practice with a knowledge of Emis Web.
• Previous work experience involving dealing with the public or customer care in a reception environment.
• A demonstrable commitment to professional development.
• Experience of routine administration tasks i.e. filing, record-keeping.

Additional

Essential

• IT Skills (including knowledge of Microsoft products).
• Ability to work as part of an integrated multi-skilled team.
• Able to work in a changing environment.
• Enthusiasm for the job.
• Interest in the work of medical receptionist.
• Flexibility of working hours.
• Tidy appearance.
• Personable.
• Honest.

Desirable

• Friendly and approachable.
• Experience dealing with difficult patients.
• Caring.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pendle View Medical Centre

Address

Blackburn Road Medical Practice

257 Blackburn Road

ACCRINGTON

Lancashire

BB5 0AL

United Kingdom

Employer's website

https://www.pendleviewmedicalcentre.co.uk/ (Opens in a new tab)