Job description

Job responsibilities

Role: Clinic Team Leader Grade: Band 5

Reports to: Clinic Manager

Directly responsible for: Dental Nurses / Trainee Dental Nurses

Role summary: The role holder will lead the efficient and effective running of the Dental Education Facility (DEF) clinical floors and management of clinic staff. They will be the CQC registered manager for their facility.

Key accountabilities:

Operational management of the clinical floor and supporting services

Line management of staff to achieve an innovative, motivational and high performing working environment to best deliver services to patients and students. Includes conducting appraisals, managing performance, managing attendance, conduct etc.

Assisting in recruitment and development of relevant staff groups

Liaison with PDSE managers, clinic staff, academic staff and students to maximise the efficiency of the clinics

Ensure all activities are undertaken in compliance with Equality and Diversity regulations for staff, students and patients

Ensure all governance procedures are in place and are adhered to

Plan and lead events such as student induction

Support and facilitate the work of the Dental Outreach Team and the Dental Nurse Training programme

Work with the Central Clinical Governance Team and other PDSE staff to plan and manage DEF operations

Work with other DEF staff to ensure appropriate levels of consistency of operational delivery

Create an innovative, motivational and high performing working environment to best deliver services to patients and students

Ensuring that all team members are accountable for their own clinical actions and understand the impact of their work on patients and student

Ensure the working environment is safe for all employees, students and visitors to the DEF

Measures of success:

Successful outcomes to items listed in key accountabilities and other delegated tasks

Positive feedback (staff, patients and students)

Meets deadlines

Manages competing demands

Adherence to PDSE policies

Appropriate outcomes for patients and students through a motivated staff group

Person Specification

Essential

Qualified Dental Nurse, registered with the General Dental Council

Excellent numeracy and literacy skills (minimum GCSE grade C, or equivalent, in maths and English)

Computer literacy, including competence with Microsoft Office

Desirable

Additional post registration qualification i.e. dental radiography

Knowledge and use of R4 is desirable

Evidence of work in a management role

Evidence of staff management

Skills

Ability to work as a manager in a team environment

Ability to motivate a team to be enthusiastic, committed and to improve performance

Excellent interpersonal, communication and presentation skills, both verbal and written

Understanding of how internal processes can impact on organisational performance

Effective problem solving skills

Methodical approach to organising staff and clinics and resolving issues

Able to prioritise and move between tasks to meet deadlines

Behaviours

Demonstrates self-leadership and leadership of others

Demonstrates enthusiasm and commitment at all times

Demonstrates commitment and support to PDSE, to PDSE managers, the Clinic Manager and to colleagues

Takes ownership of tasks

Uses own expertise and uses this to develop others

Supports others to achieve goals

Forms good working relationships with colleagues to achieve successful outcomes

Ability to manage multiple tasks and competing demands

Demonstrates an ability to manage and participate in a changing environment with a positive attitude.

This post requires Hepatitis B immunisation and other health clearance as stipulated by Occupational Health.

Staff on 52 week contracts must take the majority of their annual leave allocation outside of term time. Requests for annual leave within term-time will only be granted if the functioning of the clinics will not be compromised.

Due to the essential nature of this role the notice period will be three months.

Enhanced DBS check will be carried out during recruitment.

Other:

This job description provides a general reflection of the key accountabilities associated with the post, it is expected that the role holder will undertake any other reasonable activities to assist in efficient service delivery.

This job description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and his/her manager. Job descriptions should be reviewed at least annually at the appraisal meeting.

Normal working hours are 0845 to 1700 Monday to Friday, however on occasions to meet business need you will be required to work revised hours, typically between 0800 and 1800. The Working Time Regulations apply to all employees of Peninsula Dental Social Enterprise (CIC) In particular Peninsula Dental Social Enterprise (CIC) will not permit staff in all employments to work in excess of 48 hours in any one week except where there are exceptional service needs where an absolute limit of averaging over a reference period of 17 weeks would apply.

Person Specification

Experience

Essential

• Experience working as a Dental Nurse in a clinical environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Peninsula Dental Social Enterprise CIC

Address

Peninsula Dental Social Enterprise

71 New George Street

Plymouth City Centre

Plymouth

Devon

PL1 1RJ

United Kingdom

Employer's website

https://peninsuladental.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key accountabilities:

Carry out general administrative duties and provide administrative support in the organisation and running of the DEF.

To carry out reception duties including dealing with staff, dental students, patients. and their carers, both in person and on the telephone, in a courteous and efficient manner.

To ensure that all information relating to patients, staff and students gained through DEF employment is kept confidential.

Assist with the administration of patient satisfaction questionnaires, research and audits.

To undertake any necessary training in support of the duties of the post holder.

Responsible for ordering stocks and supplies using an electronic ordering system.

Processing of card payments including routine auditing of card payment terminals and end of day reconciliation.

Organises tasks and activities, including maintaining the appointment diary, to maximise effective use of clinical time and patient treatment.

Reporting of untoward incidents and complaints.

Generate patient reports to assist with the management of the patient administration system and clinical appointment diaries.

Undertakes the responsibilities of a key-holder including opening and closing of reception areas.

Apply PDSE and any other departmental policies and procedures to work practice.

Assist with PDSE and/or Peninsula Dental School activities such as open. days, student assessments and national health campaigns.

The post holder will be required to work at or attend meetings at all of the DEFs.The post holder will be required to attend training at locations away from their main place of work.

Assist with additional tasks such as First aid at work and Safeguarding of Children and Vulnerable adults.

Ensuring that all shared working areas are maintained in line with relevant working processes and procedures.

Measures of success:

Demonstrable attention to detail.

Successful outcomes to items listed in role summary and other delegated tasks.

Successful delivery of key priorities and objectives agreed with manager and as part of the performance development review.

Positive customer feedback.

Meets deadlines.

Manages competing demands.

Knowledge, Education and Training:

5 GCSEs grades A-C or NVQ II or equivalent, or able to demonstrate the skills, knowledge and ability to work to this level.

Fluent in written and spoken English language.

Good, effective written and verbal communication skills.

Understanding of confidentiality and measures to implement it.

Willing to undertake further training.

Experience:

Experience of working with people in a public-facing environment (preferred not essential).

Knowledge and experience of using Microsoft Office, Word and E-mail.

Skills:

Excellent communication and interpersonal skills.

Ability to deal with patients who have language difficulties, may be anxious or irate while remaining calm.

Ability to cope well under pressure and be able to solve non-routine problems and enquiries in a busy environment.

Ability to be assertive and use own initiative in sensitive circumstances.

Understanding of the issues surrounding confidentiality.

Ability to work well as part of a team.

Good organisational skills with the ability to plan and prioritise tasks.

Willingness to work flexibly to meet the needs of the School.

Behaviours:

Demonstrates self-leadership.

Demonstrates enthusiasm and commitment at all times.

Demonstrates commitment and support to PDSE, to PDSE managers and to colleagues.

Uses initiative to start and complete tasks without direct supervision.

Takes ownership of tasks.

Can do and positive attitude with a self-starting nature.

Uses own expertise and uses it to develop others.

Supports others to achieve goals.

Forms good working relationships with colleagues to achieve successful outcomes.

Ability to manage multiple tasks and competing demands.

Uses full range of knowledge of dental procedures, including any specialist. knowledge, to support patie

Person Specification

Experience

Desirable

• Experience of working with people in a public-facing environment (preferred not essential).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Peninsula Dental Social Enterprise CIC

Address

Peninsula Dental Social Enterprise

71 New George Street

Plymouth City Centre

Plymouth

Devon

PL1 1RJ

United Kingdom

Employer's website

https://peninsuladental.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key accountabilities: Provide clinically appropriate, high quality NHS dental treatment to patients, following all relevant standards and guidelines. Maintain PDSE standards of clinical governance, including infection control, patient confidentiality, clinical record keeping, etc. Regularly carry out audits of clinical treatment. Ensure health and safety procedures are observed at all times Support the work of the whole dental team employed by PDSE Measures of success: Successful outcomes to items listed in key accountabilities and other delegated tasks Positive customer feedback (staff, patients and students) Meets deadlines Manages competing demands Knowledge, Education and Training: A Batchelor of Dental Surgery degree GDC registration Performers number required prior to assuming appointment Broad dental knowledge, with up-to-date knowledge of aspects of general practice within your scope of practice Experience: Demonstrable clinical experience in an NHS practice Active in clinical dental practice Broad experience in a wide range of treatments Education experience (Desirable) Skills: First class clinical skills Team player who plans ahead and is well organised Excellent communication Ability to provide concise explanations and clear direction and guidance IT Skills including use of clinical software systems, such as R4 (or similar electronic patient record system and Microsoft Office packages Willing to work to academic standards and be involved in quality assurance Behaviours Professionalism Flexibility A team player Other: This job description provides a general reflection of the key accountabilities associated with the post, it is expected that the role holder will undertake any other reasonable activities to assist in efficient service delivery. This job description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and his/her manager. Job descriptions should be reviewed at least annually at the appraisal meeting. Normal working hours are 0845 to 1700 Monday to Friday, however on occasions to meet business need you will be required to work revised hours, typically between 0800 and 1800. The Working Time Regulations apply to all employees of Peninsula Dental Social Enterprise (CIC) In particular Peninsula Dental Social Enterprise (CIC) will not permit staff in all employments to work in excess of 48 hours in any one week except where there are exceptional service needs where an absolute limit of averaging over a reference period of 17 weeks would apply. All staff are required to positively support equality of opportunity and equity of treatment to colleagues and students in accordance with our Equality and Diversity Policy.

Person Specification

Experience

Essential

• Demonstrable clinical experience in an NHS practice Active in clinical dental practice Broad experience in a wide range of treatments Education experience (Desirable)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Peninsula Dental Social Enterprise CIC

Address

Peninsula Dental Social Enterprise

Treliske

Truro

Cornwall

TR1 3HD

United Kingdom

Employer's website

https://peninsuladental.org.uk/ (Opens in a new tab)