Job description

Job responsibilities

Job Summary:

To support the Practice and staff with the Practices IT systems, ensuring data is accurately entered, reported and up to date.

Job Responsibilities:

Practice databases

Help to identify and troubleshoot IT issues and where appropriate, report IT faults to the IT helpdesk

Complete and maintain necessary spreadsheets relating to works carried out within department.

Data entry

Responsible for the day to day entry and administration of data according to established routines e.g. clinics, patient registrations, medical records, reports and lab results.

Advise the IT team of any problems arising from data entry which are otherwise unresolvable.

Prepare and send patient records to external bodies, where required.

Training Support

Assist team in providing training support to GPs, Practice nurses and admin staff.

Setting up of new staff with logging on details and assist to ensure new staff know how to log on to the desktop and any applications they require.

Data protection

Ensure security of data in accordance with the General Data Protection Regulations (GDPR) and Data Protection Act

Any other duties commensurate with skills and responsibilities.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

To ensure the safety and security of patient records or data by storing them in a lockable cabinet or cupboard when no longer required or at the end of your working day.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Preferred Candidate should be:
• Computer literate, ideally with experience using clinical systems in a primary care setting (desirable but not essential).
• Able to work independently, accurately, and in a well organised manner.
• Possesses excellent communication skills, is a team player, and ideally has experience in general practice or a healthcare environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Prestbury Medical Practice

Address

Prestbury Medical Practice

Broadway

Bushbury

Wolverhampton

WV10 8EA

United Kingdom

Employer's website

https://www.prestburymedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Line manager: Senior Receptionist

Accountable to: Operational Manager, Practice Manager or GP Partner in their absence

Job summary

The role of Medical Receptionist at Alderley Edge Medical Practice is to provide comprehensive reception and administrative support tothe GP Partners, Operational Manager and the Practice Manager.

To support the clinical team by signposting patients to the appropriate healthcare professional or service, working as part of a multidisciplinary team.

We expect the candidate to undertake reception duties, supporting the administrative team in delivering a polite and professional service to the patient population. This will include daily duties as part of task list, open and close as required, and managing administrative duties to support the clinical team and patients.

The successful candidate will be well organised, a team player, able to prioritise their work, have good attention to detail and have excellent communication skills.

Person Specification

Experience

Essential

• Experience in dealing with the public
• Excellent customer service skills
• Excellent communication skills

Desirable

• Experience of working in General Practice.
• Previous experience with EMIS
• NHS Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alderley Edge Medical Centre

Address

Alderley Edge Medical Practice

Talbot Road

Alderley Edge

Cheshire

SK9 7HR

United Kingdom

Employer's website

https://www.alderleyedgegp.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

What You'll Be Doing:

• Welcoming and assisting patients both in person and over the phone
• On line triage, scheduling appointments, updating records, and handling enquiries with empathy and professionalism
• Liaising with clinical staff to ensure a smooth patient journey
• Care Navigation, offering guidance on services, referrals, and next steps in care

What Were Looking For:

• A confident communicator with strong interpersonal skills.
• Be computer literate and ideally have experience of clinical systems.
• Someone who thrives in a fast-paced environment and keeps their cool under pressure
• A team player with great attention to detail and IT confidence

Previous experience in a healthcare and have experience in customer service within a General Practice environment.

It is essential for the successful candidate to be flexible and be adaptable to a changing and busy environment.

There is an expectation to cover for annual leave/sickness purposes and this could be at short notice.

What We Offer:

• A supportive and inclusive workplace culture
• Ongoing training and career development opportunities

NHS Pension

Free Car Parking

Provide a staff uniform

5 weeks annual leave and 8 days Bank Holiday (pro-rata for part time employees)

If you're ready to make a genuine difference in peoples lives every single day, wed love to hear from you.

Previous applicants need not apply.

Person Specification

Experience

Essential

• Previous experience working in a busy Medical Practice is preferred but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Prestbury Medical Practice

Address

Prestbury Medical Practice

Broadway

Bushbury

Wolverhampton

WV10 8EA

United Kingdom

Employer's website

https://www.prestburymedicalpractice.co.uk/ (Opens in a new tab)