Job description

Job responsibilities

KEY TASKS AND RESPONSIBILITIES

• Work within the multidisciplinary team on long-term condition management across the PCN, ensuring evidence-based, standardised care aligned with QOF, IIF, and local priorities
• Support practice teams to identify at-risk patients and implement proactive care plans
• Support public health and screening programmes, including delivery and uptake of immunisations, vaccinations, and cervical screening. Work with the PCN team to achieve national targets and reduce variation in outcomes
• Mentor, support, and supervise new-to-general-practice nurses, student nurses, and other healthcare professionals e.g., nursing associates, HCSWs across the PCN, contributing to induction, professional development, and appraisal processes
• Work collaboratively across the PCN, actively engaging with community services, secondary care, social care, and voluntary sector providers to ensure integrated and holistic care pathways
• Undertake mandatory training and CPD to meet NMC revalidation and practice needs
• Reflect on learning using appropriate frameworks e.g. NMC Code
• Adhere to CQC standards, infection prevention and control protocols, and safeguarding responsibilities
• Participate in audits, significant event reviews, and quality improvement initiatives
• Maintain confidentiality, information governance, and data protection in line with NHS standards
• Recognise and work within own competence and professional code of conduct as regulated by the NMC
• Ensure that their own practice is kept updated, using an acceptable model of clinical supervision
• Take every opportunity to expand individual practice in line with the principles contained within the Nursing and Midwifery Councils document The Code 2015 or equivalent professional body
• Communicate with enthusiasm and conviction; in a style that, when relevant, motivates, inspires, and encourages
• Create a trusting partnership with patients and/or relatives/carers to communicate and explain complex medical issues - including new diagnoses and agree a management/treatment plan
• Provide nursing treatments to patients in participation with doctors or independently to agreed protocols. This would include:

o Dressings, care and treatment of minor skin disorders and wounds including removal of sutures.

o Routine intramuscular and subcutaneous injections

o Ear syringing

o Taking blood, scrapings and swabs for laboratory investigation

o Taking cervical smears

o Perform ECGs

o Monitor Warfarin levels via INR Star

o Assist doctors with minor operations

o Take part in immunisation campaigns e.g. flu

o Provide health screening, advising on general healthcare and treatment of minor ailments, referring to a doctor where appropriate

o Keep and maintain patient records via the computer

o Undertake and attend regular appropriate training courses, updates and meetings

ALL POST HOLDERS ARE REQUIRED TO

• Adhere to West Mendip PCN policies and procedures, e.g. Health and Safety at Work, Equal Opportunities etc.
• Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff development and training
• Attend statutory, essential and mandatory training
• Take part in an annual appraisal
• Respect the confidentiality of all matters relating to their employment and other members of staff. All members of staff are required to comply with the requirements of the Data Protection Act 2018
• Comply with the codes of professional conduct set out by the professional body should registration be required for the post
• Maintain the prevention and control of infection and fully comply with all current Infection Control policies and procedures
• Take responsibility for any records that they create or use in the course of their duties, in line with the Public Records Act and be aware that any records created by an employee of the NHS are public records and may be subject to both legal and professional obligations
• Perform general administrative duties such as locating of clinical files and working with the administrative team as required
• Document in patient notes in the agreed PCN format
• Report untoward incidents such as complaints, clinical emergencies or injury to senior staff
• Strive to maintain quality within the PCN, and alert other team members to issues of quality and risk, assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other services and organisations to meet patients needs
• Effectively manage own time, workload and resources

NOTE

This job description is not intended to be exhaustive and may be updated to reflect evolving service needs, following consultation with the post holder. All duties are to be carried out in accordance with West Mendip PCN policies, procedures and guidelines. Routine operational changes do not require amendment.

PROFESSIONAL AND STATUTORY RESPONSIBILITIES

The post holder is expected to maintain confidentiality, uphold equality, diversity and inclusion, and comply with safeguarding, health and safety, risk management and data protection requirements at all times. They are required to work in line with PCN policies, legal obligations and professional standards, engage in relevant training and development, and maintain accurate and secure records.

Person Specification

Experience

Essential

• Demonstrable experience in long-term conditions management and quality improvement
• Supports public health and screening programmes, including immunisations, vaccinations, and cervical screening
• Supports, mentors, and supervises new-to-practice nurses, students and other healthcare professionals
• Experience in identifying and supporting vulnerable patients, including mental health and safeguarding cases

Desirable

• Experience in leadership and/or clinical supervision delivery

Qualifications

Essential

• Registered with the NMC and maintains revalidation in line with NMC requirements
• Working at Registered Nurse Level Practice as described in the Primary Care and General Practice Nursing Career and Core Capabilities Framework

Desirable

• Additional qualifications in long-term condition management
• Experience and understanding of health inequalities for the local population
• Holds more than one academic Level 6 diploma or postgraduate certification in long-term conditions care and/or public health initiatives
• Relevant qualification, accredited training, or a keen interest in diabetes management
• Mentor qualification (ENB 998 or equivalent)

Personal Attributes

Essential

• Hard-working, motivated and enthusiastic
• Willingness to undertake education and training to meet the service need and for career progression
• Possesses a professional manner
• Genuine interest in the delivery of healthcare to the community
• Flexibility, reliability and responsive to change
• Self-motivated and able to show initiative

Desirable

• Confidence in working in community-based or non-clinical settings

Other Requirements

Essential

• Hold a current UK driving licence and have access to a vehicle that is insured for business purposes
• Able to work across multiple sites as required
• Willingness to work flexibly to support occasional events or activities outside normal working hours

Skills and Knowledge

Essential

• Ability to work in a team and autonomously as required
• Organised and diligent with attention to detail
• Ability to communicate clearly and effectively, both verbally and in writing, adapting communication to meet the needs of individuals where barriers to understanding may exist
• Ability to work calmly under pressure in a busy working environment while meeting deadlines
• Experience of patient education and supporting shared decision-making
• Digital skills, including confidence using Microsoft Office (such as Outlook, Word and Excel) and Microsoft Teams, and the ability to use IT systems to record activity and produce simple reports

Desirable

• Knowledge of local community, voluntary and statutory services
• Awareness of how primary care and Primary Care Networks operate within the NHS
• Understanding of community development approaches that build on the strengths and assets of individuals and communities
• Experience of using clinical or health and wellbeing record systems, such as EMIS
• Understanding of person-centred and personalised care approaches
• Understanding of the wider determinants of health and how social, economic and environmental factors affect health and wellbeing
• Displays a creative approach to problem solving

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

West Mendip Primary Care Network

Address

Wells City Practice (West Mendip PCN)

Priory Medical Centre

Glastonbury Road

Wells

Somerset

BA5 1XJ

United Kingdom

Employer's website

https://www.westmendippcn.co.uk (Opens in a new tab)

Job description

Job responsibilities

We're looking for a Care Navigator to join our friendly reception and admin team. This is a key front line role where you'll be helping patients get the care they need, while supporting the wider practice with a range of admin and coordination tasks.

Your day-to-day work will include greeting patients, booking appointments, answering queries (in person and by phone), and signposting patients to the right service or clinician. You'll also process home visit requests, handle incoming mail, update patient records, and liaise with healthcare professionals both in and outside the practice.

You'll need to be confident using computers and able to stay calm and organised in a busy environment. Good communication skills are essential, along with the ability to use your judgement and initiative especially when helping patients who need urgent attention.

Other duties include helping keep the reception area tidy and welcoming, supporting with opening and closing the building, and assisting with general practice tasks as needed

As a busy GP practice, we value a team approach and would welcome candidates who can offer a reasonable degree of flexibility to help cover annual leave and occasional sickness absence when required.

Experience in a similar role is an advantage, but full training will be given. Most importantly, were looking for someone reliable, adaptable, and committed to providing a great service to our patients.

Person Specification

Qualifications

Essential

• - GCSE or equivalent including maths and English

Experience

Essential

• - At least 2 years' administrative experience

Desirable

• - Previous experience in a healthcare setting

Employer details

Employer name

Wells City Practice

Address

Priory Medical Centre

Glastonbury Road

Wells

Somerset

BA5 1XJ

United Kingdom

Employer's website

https://www.wellscitypractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main duties / responsibilities of the role:

• Day-to-day administrative duties include but are not limited to, scanning hospital letters into our inhouse system, processing deductions for patients who have left our practice, registering new patients, dealing with external and internal queries, filing, and retrieving patients' medical notes, opening, distributing, and franking of mail.
• Ensure all admin / patients record team duties are carried out efficiently and effectively whilst always having the patient at the forefront of your mind, enabling our GPs to deliver the best patient care.
• Ensure you understand all aspects of your role and adhere to the teams SOP.
• Ensure you meet individual / team KPIs / targets.
• Provide cover / overtime for your team during periods of annual leave / sickness.

Person Specification

Skills and Behaviours

Essential

• Ability to work in a fast-paced environment and the ability to meet the demands of your role / KPIs.
• A high level of accuracy and attention to detail
• Previous admin experience
• Good keyboard and Microsoft office skills
• Good verbal and written communication skills, demonstrating a 'can-do' attitude and positive outlook towards your work.
• Able to work autonomously and equally well in a team.

Desirable

• Good understanding of processes and procedures in an NHS setting.
• Medical Terminology.
• Experience in an NHS admin role and the use of in-house medical systems, preferably SystmOne.

Employer details

Employer name

Priory Medical Group

Address

Priory Medical Centre

Cornlands Road

York

North Yorkshire

YO24 3WX

United Kingdom

Employer's website

https://www.priorymedical.net/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Clinical Pharmacist delivering health services.

1. Work as part of a multi-disciplinary team in a patient-facing role to clinically assess and treat patients using their expert knowledge of medicines for specific disease areas
2. Be a prescriber, or completing training to become a prescriber, and work with and alongside the general practice team
3. Be responsible for the care management of patients with chronic diseases and undertake clinical medication reviews to proactively manage people with complex polypharmacy, especially the elderly, people in care homes, those with multiple co-morbidities (in particular frailty, COPD and asthma) and people with learning disabilities or autism (through STOMP Stop Over Medication Programme)
4. Provide specialist expertise in the use of medicines whilst helping to address both the public health and social care needs of patients at the organisation and to help in tackling inequalities
5. Provide leadership on person-centred medicines optimisation (including ensuring prescribers in the practice conserve antibiotics in line with local antimicrobial stewardship guidance) and quality improvement, whilst contributing to the Quality and Outcomes Framework and enhanced services
6. Through structured medication reviews, support patients to take their medications to get the best from them, reduce waste and promote self-care
7. Have a leadership role in supporting further integration of general practice with the wider healthcare teams (including community and hospital pharmacy) to help to improve patient outcomes, ensure better access to healthcare and help to manage general practice workload
8. Develop relationships and work closely with other pharmacy professionals across the wider health and social care system
9. Take a central role in the clinical aspects of shared care protocols, clinical research with medicines, liaison with specialist pharmacists (including mental health and reduction of inappropriate antipsychotic use in people with learning difficulties), liaison with community pharmacists, and anticoagulation
10. Be part of a professional clinical network and have access to appropriate clinical supervision. Appropriate clinical supervision means:
11. o Each Clinical Pharmacist must receive a minimum of one supervision session per month by a senior clinical pharmacist
12. o The Senior Clinical Pharmacist must receive a minimum of one supervision session every three months by a GP clinical supervisor
13. o Each Clinical Pharmacist will have access to an assigned GP clinical supervisor for support and development
14. o A ratio of one Senior Clinical Pharmacist to no more than five junior Clinical Pharmacists, with appropriate peer support and supervision in place
15. Act as the point of contact for all medicine related matters, establishing positive working relationships
16. Consult patients within defined levels of competence and independently prescribe acute and repeat medication
17. Receive referrals and directed patients from triage services and other clinicians
18. Receive and resolve medicines queries from patients and other staff
19. Provide medication review services for patients in the practice and during domiciliary visits to the local nursing home
20. Manage a caseload of complex patients
21. Manage a therapeutic drug monitoring system and the recall of patients taking high risk drugs, i.e., anticoagulants, anticonvulsants and DMARDs, etc.
22. Deliver long term condition clinics and home visits, particularly for patients with complicated medication regimes, and prescribe accordingly
23. Provide pharmaceutical consultations to patients with long term conditions as an integral part of the multidisciplinary team
24. Review medications for newly registered patients
25. Improve patient and carer understanding of confidence in and compliance with their medication
26. Maintain accurate clinical records in conjunction with extant legislation
27. Encourage cost-effective prescribing throughout the organisation
28. Implement and embed a robust repeat prescribing system
29. Provide advice and answer medication related queries from patients and staff
30. Organise and oversee the organisations medicines optimisation systems, including the repeat prescribing and medication review systems
31. Improve the quality and effectiveness of prescribing through clinical audit and education, to improve performance against NICE standards and clinical and prescribing guidance.
32. Develop yourself and the role through participation in clinical supervision, training and service redesign activities
33. Ensure appropriate supervision of safe storage, rotation and disposal of vaccines and drugs. Apply infection-control measures within the practice according to local and national guidelines
34. Provide subject matter expertise on medication monitoring, implementing and embedding a system
35. Support clinicians with the management of patients suffering from drug and alcohol dependencies
36. Actively signpost patients to the correct healthcare professional
37. Manage a caseload of complex patients and potential care institutions and to provide advice for the GP management of more complex patients or areas such as addictive behaviours, severe mental illness or end of life care
38. Review the latest guidance, ensuring the organisation conforms to NICE, CQC etc.
39. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
40. Provide targeted support and proactive reviews for vulnerable, complex patients and those at risk of admission and re-admission to secondary care
41. Handle prescription queries and requests directly
42. Provide proactive leadership on medicines and prescribing systems to the organisation, patients and their carers
43. Support in the delivery of enhanced services and other service requirements on behalf of the organisation
44. Participate in the management of patient complaints when requested to do so, and participate in the identification of any necessary learning brought about through clinical incidents and near-miss events
45. Undertake all mandatory training and induction programmes
46. Contribute to and embrace the spectrum of clinical governance
47. Attend a formal appraisal with your manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
48. Contribute to public health campaigns (e.g., COVID-19 or flu clinics) through advice or direct care
49. Maintain a clean, tidy, effective working area at all times

There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels

Person Specification

Experience

Essential

• Please see attached Job Description & Person Specification

Qualifications

Essential

• Please see attached Job Description & Person Specification

Other requirements/wider responsibilities

Essential

• Please see attached Job Description & Person Specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Priory Medical Centre

Address

Priory Road

Warwick

Warwickshire

CV34 4NA

United Kingdom

Employer's website

https://www.priorymed.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Main Duties

1.Receiving patients appropriately, with a smile and with a warm demeanour, efficiently and accurately checking in patients arriving for appointments, making appointments both from in person discussions and via our electronic appointment request tool, issuing prescriptions, taking messages for medical staff or other information as required.

2.Answering telephone calls warmly whilst efficiently and appropriately, making appointments, taking and issuing prescription requests, relaying messages and visit requests to medical staff in the appropriate way.

3.Efficiently and accurately retrieving information, such as printouts and notes for medical staff, from within the surgery.

4.Efficiently and accurately obtain information as required by the doctor from other organisations, such as local hospitals.

5.Efficiently and accurately prepare any necessary forms for medical procedures, such as antenatal, blood testing, x-rays and cytology

6.Ensuring that all consulting rooms are ready for use, tidy and well stocked.

7.Efficiently and accurately secure the premises safely when surgery is closed.

8.To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately. To also ensure any procedures and processes applicable to the role are followed timely and accurately.

9.To ensure you devote the whole of your time, attention and abilities to your role, our business and its goals

10.Such other duties as may reasonably be delegated from time to time.

Person Specification

Behaviours & Skills

Essential

• Team Work.
• Can-Do Attitude.
• Customer Service.
• Deadlines.
• Work Prioritisation.
• Communication Skills.
• Problem Solving Skills.
• IT Literate.

Employer details

Employer name

Priory Medical Group

Address

Priory Medical Group

Priory Medical Centre

Cornlands Road

YORK

YO24 3WX

United Kingdom

Employer's website

https://www.priorymedical.net/ (Opens in a new tab)

Job description

Job responsibilities

You will be required to:

• Maintain a high standard of accuracy and attention to detail to meet the needs of the role.
• Process all areas of your work efficiently and effectively.
• Always have an enquiring mind whilst keeping ahead of any process change / improvements.
• Treat all aspects of your role with the highest level of confidentiality.

Main duties of the role:

• Ensure all administrative / coding duties are carried out efficiently and effectively whilst always having the patient at the forefront of everything you do, enabling our GPs to always deliver the best patient care.
• Ensuring new / existing patients' paper & electronic records are summarised / coded accurately and efficiently in line with in-house KPIs, customer SLAs and appropriate SOPs / guidelines.
• Ensure you understand all aspects of your role and adhere to the teams SOP.

Person Specification

Skills and Behaviours

Essential

• Ability to work in a fast-paced environment and the ability to meet the demands of your role / KPIs.
• A high level of accuracy and attention to detail
• Previous admin experience
• Good keyboard and Microsoft office skills
• Good verbal and written communication skills, demonstrating a 'can-do' attitude and positive outlook towards your work.
• Able to work autonomously and equally well in a team.

Desirable

• Understanding of Medical Terminology
• Previous coding experience in a primary care setting
• Experience in an NHS admin role and the use of in-house medical systems in a primary care setting, preferably SystmOne

Employer details

Employer name

Priory Medical Group

Address

Priory Medical Centre

Cornlands Road

York

North Yorkshire

YO24 3WX

United Kingdom

Employer's website

https://www.priorymedical.net/ (Opens in a new tab)

Job description

Job responsibilities

The Care Navigator is the first point of contact for patients accessing the practice. The post holder will provide a professional, efficient and compassionate reception and administrative service while ensuring patients are directed to the most appropriate clinician or service.

The Care Navigator will contribute to the smooth day-to-day running of the practice by managing telephone calls, welcoming patients, processing administrative requests, responding to emails and carrying out tasks allocated by GPs and the wider clinical team.

The post holder will always maintain patient confidentiality and deliver an excellent standard of customer service.

Key Responsibilities

Patient Services

• Welcome patients and visitors in a professional, friendly and courteous manner.
• Provide a high standard of customer service at all times.
• Register new patients in accordance with practice procedures.
• Book, amend and cancel appointments using the clinical system.
• Assist patients with online services where appropriate.
• Ensure patient queries are dealt with promptly or directed to the appropriate member of staff.

Telephone Duties

• Answer incoming telephone calls efficiently and professionally.
• Navigate patients to the most appropriate clinician or healthcare service based on practice protocols.
• Deal with patient enquiries sensitively and accurately.
• Take clear and accurate messages where required.

Administrative Duties

• Process incoming emails and correspondence.
• Complete administrative tasks assigned by GPs, nurses and other clinicians.
• Process repeat prescription requests in line with practice procedures.
• Scan and accurately code clinical documents.
• Manage incoming and outgoing post.
• File and retrieve patient records when required.
• Maintain accurate patient information on the clinical system.

Care Navigation

• Support patients to access the right healthcare professional or external service.
• Signpost patients to community, pharmacy, self-care or NHS services where appropriate.
• Follow practice protocols when directing urgent or emergency cases.

General Responsibilities

• Maintain patient confidentiality in accordance with GDPR, NHS guidance and practice policies.
• Work collaboratively with all members of the practice team.
• Assist with the training and support of new staff where appropriate.
• Participate in team meetings and mandatory training.
• Maintain a clean, safe and welcoming reception environment.
• Undertake any other reasonable duties appropriate to the role.

Health and Safety

The post holder must:

• Follow all Health and Safety legislation and practice policies.
• Report accidents, incidents and hazards promptly.
• Participate in fire safety and emergency procedures.

Confidentiality

The post holder will have access to confidential information relating to patients and staff and must maintain strict confidentiality in accordance with GDPR, the Data Protection Act, NHS Confidentiality Code of Practice and practice policies.

Equality and Diversity

The post holder will treat all patients, visitors and colleagues with dignity and respect, promoting equality, diversity and inclusion at all times.

Safeguarding

The post holder is responsible for recognising and reporting safeguarding concerns relating to children and vulnerable adults in accordance with practice procedures.

Person Specification

Care Navigation

Essential

• -Excellent communication and interpersonal skills
• -Friendly, approachable and professional manner
• -Excellent customer service skills
• -Ability to remain calm under pressure
• -Good organisational and time management skills
• -Good IT skills including Microsoft Office
• -Ability to work accurately with attention to detail
• -Ability to prioritise workload
• -Ability to work independently and as part of a team
• -Good standard of literacy and numeracy
• -GCSE English and Maths (or equivalent)

Desirable

• -Experience working in a GP practice or NHS setting
• -Knowledge of EMIS Web
• -Knowledge of Care Navigation principles
• -Knowledge of NHS services and referral pathways

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Priory Medical Centre

Address

The Priory Medical Centre

Belmont Grove

Liverpool

L6 4EW

United Kingdom

Employer's website

https://www.priorymedicalcentre.co.uk (Opens in a new tab)