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Customer Support Coordinator
Prometheus Safe and Secure
Inner London, Greater London
GBP 27,391 per year
Radiographer
Job summary As a Customer Support Coordinator, you will act as the primary point of contact for customers, delivering a professional, responsive, and high-qual…
15 day(s) ago
Customer Support Coordinator
Prometheus Safe and Secure
Inner London, Greater London
GBP 27,391 per year
Radiographer
Job summary As a Customer Support Coordinator, you will act as the primary point of contact for customers, delivering a professional, responsive, and high-qual…
15 day(s) ago
Bank Registered Mental Health Nurse (RMN) - Warrington
Prometheus Safe and Secure
Inner London, Greater London
GBP 23 per year
Radiographer
Job summary As a Bank Registered Mental Health Nurse with Prometheus, you will take the lead in ensuring patients are safe, supported and treated with dignity…
15 day(s) ago
Bank Registered Mental Health Nurse (RMN) - Warrington
Prometheus Safe and Secure
Inner London, Greater London
GBP 23 per year
Radiographer
Job summary As a Bank Registered Mental Health Nurse with Prometheus, you will take the lead in ensuring patients are safe, supported and treated with dignity…
15 day(s) ago
Healthcare Assistant (HCA)
Prometheus Safe and Secure
Inner London, Greater London
GBP 30,225 per year
Radiographer
Job summary We will be hosting a Recruitment Day on 24 September.
20 day(s) ago
Healthcare Assistant (HCA)
Prometheus Safe and Secure
Inner London, Greater London
GBP 30,225 per year
Radiographer
Job summary We will be hosting a Recruitment Day on 24 September.
20 day(s) ago
Healthcare Assistant (Zero Hour) Warrington
Prometheus Safe and Secure
Inner London, Greater London
GBP 14 - 16 per year
Radiographer
Job summary We will be hosting a Recruitment Day on 1st of October 2026.
20 day(s) ago
Healthcare Assistant (Zero Hour) Warrington
Prometheus Safe and Secure
Inner London, Greater London
GBP 14 - 16 per year
Radiographer
Job summary We will be hosting a Recruitment Day on 1st of October 2026.
20 day(s) ago
Registered Mental Health Nurse (RMN) - Birmingham
Prometheus Safe and Secure
Inner London, Greater London
GBP 48,750 per year
Radiographer
Job summary We will be hosting a Recruitment Day on 24 September.
20 day(s) ago
Registered Mental Health Nurse (RMN) - Birmingham
Prometheus Safe and Secure
Inner London, Greater London
GBP 48,750 per year
Radiographer
Job summary We will be hosting a Recruitment Day on 24 September.
20 day(s) ago
Posted 15 day(s) ago
Reference: oc-1790082916-03TDO
Job summary
As a Customer Support Coordinator, you will act as the primary point of contact for customers, delivering a professional, responsive, and high-quality service by managing enquiries, resolving issues, and coordinating service requests.
Main duties of the job
The Customer Support Coordinator is responsible for ensuring the smooth day-to-day coordination of operational services by providing high-quality administrative and customer support. Working within a busy control environment, the post holder will manage service requests, coordinate operational resources, support frontline staff, and ensure all enquiries are handled professionally, efficiently, and in accordance with Company policies and procedures.
Key Responsibilities include:
- Deliver a professional, compassionate, and high-quality customer service experience to patients, customers, healthcare professionals, and colleagues.
- Act as the first point of contact for all telephone and email enquiries, ensuring requests are managed promptly and effectively.
- Support patients and members of the public accessing Prometheus services, providing appropriate advice, guidance, and reassurance.
- Accurately record and maintain information using the Company's call management system and other IT platforms.
- Monitor and manage multiple email inboxes, ensuring timely responses and appropriate escalation where required.
- Coordinate ambulance crews and Enhanced Observation staff to approved service requests, ensuring appropriate staffing levels and skill mix.
- Provide operational support to frontline staff, responding to queries and escalating clinical concerns to the appropriate clinician or manager.
About us
Prometheus is a specialist provider of secure transport and complex care services for mental health patients, working with NHS Trusts, Acute Trusts, Local Authorities and independent healthcare organisations. Our focus is on safety, dignity and high quality care, delivered by teams who understand the needs of people experiencing mental health crises and requiring specialist support. As the business continues to grow, we are strengthening our operational leadership to support the delivery of safe, lawful and consistent services.
DE&I At Prometheus Safe & Secure, we believe diversity strengthens our team and enhances the care we deliver. We are committed to recruiting from all backgrounds and ensuring every applicant is treated with fairness, respect and dignity.
When hiring, we base decisions on skills, experience and potential, not on race, gender, age, disability, religion, sexual orientation or any other characteristic.
We actively seek to remove barriers from our recruitment process and support equal opportunity: from inclusive job descriptions to accessible interview arrangements.
We welcome applications from people of all walks of life and encourage anyone who shares our values and commitment to safe, compassionate care to apply. Benefits
Details
Date posted
23 September 2026
Pay scheme
Other
Salary
£27,391 to £27,391 a year
Contract
Permanent
Working pattern
Full-time
Reference number
oc-1790082916-03TDO
Job locations
Unit 110
Fort Dunlop
Birmingham
B24 9FD
United Kingdom
Job description
Job responsibilities
The role involves accurately entering information into the call management system, dispatching appropriately trained ambulance crews to approved services, coordinating staffing for newly approved Enhanced Observation services, and providing guidance to customers where required.
You will also support frontline operational staff and office teams, manage incoming business calls, and respond to enquiries from members of the public seeking access to our specialist services. Through effective communication, sound decision-making, and strong attention to detail, you will ensure the efficient coordination of services, maintain smooth day-to-day operations, and contribute to delivering excellent customer satisfaction.
The Customer Support Coordinator is responsible for ensuring the smooth day-to-day coordination of operational services by providing high-quality administrative and customer support. Working within a busy control environment, the post holder will manage service requests, coordinate operational resources, support frontline staff, and ensure all enquiries are handled professionally, efficiently, and in accordance with Company policies and procedures.
Key Responsibilities include:
Job description
Job responsibilities
The role involves accurately entering information into the call management system, dispatching appropriately trained ambulance crews to approved services, coordinating staffing for newly approved Enhanced Observation services, and providing guidance to customers where required.
You will also support frontline operational staff and office teams, manage incoming business calls, and respond to enquiries from members of the public seeking access to our specialist services. Through effective communication, sound decision-making, and strong attention to detail, you will ensure the efficient coordination of services, maintain smooth day-to-day operations, and contribute to delivering excellent customer satisfaction.
The Customer Support Coordinator is responsible for ensuring the smooth day-to-day coordination of operational services by providing high-quality administrative and customer support. Working within a busy control environment, the post holder will manage service requests, coordinate operational resources, support frontline staff, and ensure all enquiries are handled professionally, efficiently, and in accordance with Company policies and procedures.
Key Responsibilities include:
Person Specification
Experience
Essential
- Previous experience delivering excellent customer service.
- Understanding of telephone call handling and telephone triage processes.
- Excellent communication, engagement, and active listening skills.
- Professional and confident telephone manner.
- Strong verbal and written communication skills.
- IT literate, with the ability to use call management and Microsoft Office systems.
- Ability to manage confidential, sensitive, and distressing information with professionalism and discretion.
- Ability to work effectively under pressure in a fast-paced environment.
- Excellent organisational skills with the ability to prioritise workload and meet performance targets.
- Sound understanding of health and safety responsibilities.
- Ability to work collaboratively with colleagues, customers, and external stakeholders.
Desirable
- Previous experience working within a call centre or customer contact centre environment.
- Experience within a healthcare, ambulance, or emergency services setting.
- Knowledge and understanding of mental health conditions and services.
- Experience of working with or liaising across multidisciplinary teams and external agencies.
Qualifications
Essential
- Essential
- Minimum GCSE (or equivalent) in English and Mathematics, or relevant employment experience.
Person Specification
Experience
Essential
- Previous experience delivering excellent customer service.
- Understanding of telephone call handling and telephone triage processes.
- Excellent communication, engagement, and active listening skills.
- Professional and confident telephone manner.
- Strong verbal and written communication skills.
- IT literate, with the ability to use call management and Microsoft Office systems.
- Ability to manage confidential, sensitive, and distressing information with professionalism and discretion.
- Ability to work effectively under pressure in a fast-paced environment.
- Excellent organisational skills with the ability to prioritise workload and meet performance targets.
- Sound understanding of health and safety responsibilities.
- Ability to work collaboratively with colleagues, customers, and external stakeholders.
Desirable
- Previous experience working within a call centre or customer contact centre environment.
- Experience within a healthcare, ambulance, or emergency services setting.
- Knowledge and understanding of mental health conditions and services.
- Experience of working with or liaising across multidisciplinary teams and external agencies.
Qualifications
Essential
- Essential
- Minimum GCSE (or equivalent) in English and Mathematics, or relevant employment experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Prometheus Safe and Secure
Address
Unit 110
Fort Dunlop
Birmingham
B24 9FD
United Kingdom
Employer's website
Employer details
Employer name
Prometheus Safe and Secure
Address
Unit 110
Fort Dunlop
Birmingham
B24 9FD
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Bank Registered Mental Health Nurse (RMN) - Warrington
Prometheus Safe and Secure View all jobs
Posted 15 day(s) ago
Reference: oc-1790151421-ELPP6
Job summary
As a Bank Registered Mental Health Nurse with Prometheus, you will take the lead in ensuring patients are safe, supported and treated with dignity during high stakes journeys and periods of observation. This is a frontline role where your clinical expertise, crisis management skills and leadership make a real difference every day, turning challenging moments into safer outcomes for patients, colleagues and partners.
Main duties of the job
As a Bank Registered Mental Health Nurse with Prometheus, you will
- Lead patient safety and care during transfers, hospital bed watches and places of safety activity across our services including PSS, PCC and Section 136 pathways
- Assess, plan, deliver and evaluate evidence based interventions during time critical movements and at bedside
- Provide crisis intervention and de escalation, using clinical judgment to keep patients and colleagues safe, including physical intervention when required
- Take ownership of full, accurate handovers including risk history, current presentation and care plan while working with ward teams, AMHPs and other partners
- Set the tone for the team on shift by briefing clearly, allocating tasks and modelling compassion and professionalism
- Safeguard children and adults, applying local and national policy and the Mental Health Act in practice
- Record promptly and precisely, escalating incidents and near misses to the Clinical Logistics Manager
- Uphold confidentiality, equality, diversity and data protection at all times
- Check vehicles and equipment in line with policy before departures and report restock needs
- Work flexibly across a 24/7 rota and attend base in company uniform as instructed
About us
Prometheus Safe & Secure is a specialist provider of secure patient transport and enhanced observation services for people with mental health needs. Operating 24 hours a day, 7 days a week across the UK, we work in partnership with the NHS and private healthcare providers to deliver safe, dignified and compassionate support when it is needed most.
Our services include secure patient transport for planned and urgent transfers, including those under the Mental Health Act, as well as enhanced observation and "bed watch" support in hospitals, A&E departments and Section 136 suites.
Every journey and placement is managed with patient safety, dignity and respect at the forefront.
We are regulated by the Care Quality Commission and are members of the Independent Ambulance Association. Our Birmingham service currently holds a CQC overall rating of "Good."
Clinical governance, safeguarding and staff training are central to everything we do, ensuring we meet the highest standards of quality and compliance.
Prometheus Safe & Secure is part of the RCI Group, alongside Prometheus Complex Care, enabling us to offer a complete package of secure transport, enhanced observation and specialist staffing. Together we provide continuity of care and a trusted partner for healthcare organisations across the UK.
Benefits
Employee Assistant Program
Free on-site parking at all bases
Free company uniform
Mandatory training
Enrolment in the companys pension scheme (The People Pension)
Details
Date posted
23 September 2026
Pay scheme
Other
Salary
£23 to £23 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
oc-1790151421-ELPP6
Job locations
Warrington
WA2 0XP
United Kingdom
Job description
Job responsibilities
As a Bank Registered Mental Health Nurse with Prometheus, you will take the lead in ensuring patients are safe, supported and treated with dignity during high stakes journeys and periods of observation.
This is a frontline role where your clinical expertise, crisis management skills and leadership make a real difference every day, turning challenging moments into safer outcomes for patients, colleagues and partners.
Job Opportunity As a Bank Registered Mental Health Nurse with Prometheus, you will
- Lead patient safety and care during transfers, hospital bed watches and places of safety activity across our services including PSS, PCC and Section 136 pathways
- Assess, plan, deliver and evaluate evidence based interventions during time critical movements and at bedside
- Provide crisis intervention and de escalation, using clinical judgment to keep patients and colleagues safe, including physical intervention when required
- Take ownership of full, accurate handovers including risk history, current presentation and care plan while working with ward teams, AMHPs and other partners
- Set the tone for the team on shift by briefing clearly, allocating tasks and modelling compassion and professionalism
- Safeguard children and adults, applying local and national policy and the Mental Health Act in practice
- Record promptly and precisely, escalating incidents and near misses to the Clinical Support Manager
- Uphold confidentiality, equality, diversity and data protection at all times
- Check vehicles and equipment in line with policy before departures and report restock needs
- Work flexibly across a 24/7 rota and attend base in company uniform as instructed.
Job description
Job responsibilities
As a Bank Registered Mental Health Nurse with Prometheus, you will take the lead in ensuring patients are safe, supported and treated with dignity during high stakes journeys and periods of observation.
This is a frontline role where your clinical expertise, crisis management skills and leadership make a real difference every day, turning challenging moments into safer outcomes for patients, colleagues and partners.
Job Opportunity As a Bank Registered Mental Health Nurse with Prometheus, you will
- Lead patient safety and care during transfers, hospital bed watches and places of safety activity across our services including PSS, PCC and Section 136 pathways
- Assess, plan, deliver and evaluate evidence based interventions during time critical movements and at bedside
- Provide crisis intervention and de escalation, using clinical judgment to keep patients and colleagues safe, including physical intervention when required
- Take ownership of full, accurate handovers including risk history, current presentation and care plan while working with ward teams, AMHPs and other partners
- Set the tone for the team on shift by briefing clearly, allocating tasks and modelling compassion and professionalism
- Safeguard children and adults, applying local and national policy and the Mental Health Act in practice
- Record promptly and precisely, escalating incidents and near misses to the Clinical Support Manager
- Uphold confidentiality, equality, diversity and data protection at all times
- Check vehicles and equipment in line with policy before departures and report restock needs
- Work flexibly across a 24/7 rota and attend base in company uniform as instructed.
Person Specification
Qualifications
Essential
- Current valid NMC PIN with at least two years post registration experience
- Full UK driving licence for both manual and automatic vehicles
- Right to work in the UK
- Enhanced DBS
Experience
Essential
- Current valid NMC PIN with at least two years post registration experience
- Full UK driving licence for both manual and automatic vehicles
- Right to work in the UK
- Enhanced DBS
- Worked within a mental health setting - Ward or community.
Person Specification
Qualifications
Essential
- Current valid NMC PIN with at least two years post registration experience
- Full UK driving licence for both manual and automatic vehicles
- Right to work in the UK
- Enhanced DBS
Experience
Essential
- Current valid NMC PIN with at least two years post registration experience
- Full UK driving licence for both manual and automatic vehicles
- Right to work in the UK
- Enhanced DBS
- Worked within a mental health setting - Ward or community.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Prometheus Safe and Secure
Address
Warrington
WA2 0XP
United Kingdom
Employer's website
Employer details
Employer name
Prometheus Safe and Secure
Address
Warrington
WA2 0XP
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 20 day(s) ago
Reference: oc-1789644765-ULW14
Job summary
We will be hosting a Recruitment Day on 24 September. Once your application has been reviewed, shortlisted candidates will be contacted directly and invited to attend the event, where they will have the opportunity to learn more about the role and meet members of the team.
As a Health Care Assistant you will be at the heart of this service, supporting patients during transfers, ensuring their safety and comfort, and working alongside qualified nurses and other healthcare professionals. Every shift brings variety, from providing crisis intervention to maintaining a reassuring presence during transport. If you want a role where your care and professionalism make a genuine difference, Prometheus is the place to build your career.
Main duties of the job
In this role you will be a key figure in ensuring that every patient we care for feels safe, supported and respected.
From the moment a transfer begins until the patient reaches their destination, you will play a hands-on role in safeguarding both their physical and emotional wellbeing.
You will:
* Assist qualified nurses in the safe transfer of patients, ensuring every move is handled with care and professionalism
* Deliver compassionate care, maintaining dignity and comfort at all times even in challenging situations
* Provide crisis intervention for patients experiencing mental health difficulties, offering reassurance and practical support
* Drive ambulances when required, ensuring safe, smooth and timely journeys
* Complete accurate handovers and essential paperwork, capturing risk histories and current presentations to ensure continuity of care
* Respond calmly and effectively to emergencies, using your training and judgement to act in the patient's best interests
* Follow safeguarding policies for both children and adults, always keeping safety and wellbeing as the priority
* Take part in mandatory training, meetings and reviews so your skills and knowledge stay up to date
* Check vehicles and equipment before each journey, reporting any issues promptly so we can deliver safe and reliable service
* Build positive relationships with patients, colleagues and partner agencies, promoting equality, diversity and respect in every interaction
About us
Prometheus Safe & Secure is a specialist provider of secure patient transport and enhanced observation services for people with mental health needs. Operating 24 hours a day, 7 days a week across the UK, we work in partnership with the NHS and private healthcare providers to deliver safe, dignified and compassionate support when it is needed most.
Our services include secure patient transport for planned and urgent transfers, including those under the Mental Health Act, as well as enhanced observation and "bed watch" support in hospitals, A&E departments and Section 136 suites.
Every journey and placement is managed with patient safety, dignity and respect at the forefront.
We are regulated by the Care Quality Commission and are members of the Independent Ambulance Association.
Our Birmingham service currently holds a CQC overall rating of "Good." Clinical governance, safeguarding and staff training are central to everything we do, ensuring we meet the highest standards of quality and compliance.
Our teams are made up of experienced mental health professionals and trained support staff who provide therapeutic, person-centred care designed to minimise distress and protect wellbeing.
With a dedicated operations hub, we provide nationwide coverage, rapid response and a seamless service that reduces pressure on frontline healthcare providers.
Details
Date posted
18 September 2026
Pay scheme
Other
Salary
£30,225 to £30,225 a year
Contract
Permanent
Working pattern
Full-time
Reference number
oc-1789644765-ULW14
Job locations
Unit 110
Fort Dunlop
Birmingham
B24 9FD
United Kingdom
Job description
Job responsibilities
You will:
- Assist qualified nurses in the safe transfer of patients, ensuring every move is handled with care and professionalism
- Work 162.5 per month on a rota basis including day and night shifts, and will attend in a full company uniform as required.
- Deliver compassionate care, maintaining dignity and comfort at all times even in challenging situations
- Provide crisis intervention for patients experiencing mental health difficulties, offering reassurance and practical support
- Drive ambulances when required, ensuring safe, smooth and timely journeys
- Complete accurate handovers and essential paperwork, capturing risk histories and current presentations to ensure continuity of care
- Respond calmly and effectively to emergencies, using your training and judgement to act in the patient's best interests * Follow safeguarding policies for both children and adults, always keeping safety and wellbeing as the priority
- Take part in mandatory training, meetings and reviews so your skills and knowledge stay up to date
- Check vehicles and equipment before each journey, reporting any issues promptly so we can deliver safe and reliable service
- Build positive relationships with patients, colleagues and partner agencies, promoting equality, diversity and respect in every interaction
Job description
Job responsibilities
You will:
- Assist qualified nurses in the safe transfer of patients, ensuring every move is handled with care and professionalism
- Work 162.5 per month on a rota basis including day and night shifts, and will attend in a full company uniform as required.
- Deliver compassionate care, maintaining dignity and comfort at all times even in challenging situations
- Provide crisis intervention for patients experiencing mental health difficulties, offering reassurance and practical support
- Drive ambulances when required, ensuring safe, smooth and timely journeys
- Complete accurate handovers and essential paperwork, capturing risk histories and current presentations to ensure continuity of care
- Respond calmly and effectively to emergencies, using your training and judgement to act in the patient's best interests * Follow safeguarding policies for both children and adults, always keeping safety and wellbeing as the priority
- Take part in mandatory training, meetings and reviews so your skills and knowledge stay up to date
- Check vehicles and equipment before each journey, reporting any issues promptly so we can deliver safe and reliable service
- Build positive relationships with patients, colleagues and partner agencies, promoting equality, diversity and respect in every interaction
Person Specification
Qualifications
Essential
- Mandatory:
- * Experience in a healthcare support or compliance focused role
- ** We will be holding a recruitment event on 24 September 2026. If your application is successful, you will be invited to attend at an allocated time slot, which will be confirmed with you in advance. **
Desirable
- Qualified to NVQ level 2
- Qualified to Care Certificate
Knowledge and Skills
Essential
- Ability to provide quality care
- Good interpersonal and communication skills
Experience
Essential
- Mandatory:
- * Enhanced DBS clearance for both adults and children
- * Full UK driving licence covering both manual and automatic vehicles with 6 or fewer points
- * Right to work in the UK
- ** We will be holding a recruitment event on 24 September 2026. If your application is successful, you will be invited to attend at an allocated time slot, which will be confirmed with you in advance. **
Desirable
- Experience of Mental health ward based or community based
- Experience with under 18
Person Specification
Qualifications
Essential
- Mandatory:
- * Experience in a healthcare support or compliance focused role
- ** We will be holding a recruitment event on 24 September 2026. If your application is successful, you will be invited to attend at an allocated time slot, which will be confirmed with you in advance. **
Desirable
- Qualified to NVQ level 2
- Qualified to Care Certificate
Knowledge and Skills
Essential
- Ability to provide quality care
- Good interpersonal and communication skills
Experience
Essential
- Mandatory:
- * Enhanced DBS clearance for both adults and children
- * Full UK driving licence covering both manual and automatic vehicles with 6 or fewer points
- * Right to work in the UK
- ** We will be holding a recruitment event on 24 September 2026. If your application is successful, you will be invited to attend at an allocated time slot, which will be confirmed with you in advance. **
Desirable
- Experience of Mental health ward based or community based
- Experience with under 18
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Prometheus Safe and Secure
Address
Unit 110
Fort Dunlop
Birmingham
B24 9FD
United Kingdom
Employer's website
Employer details
Employer name
Prometheus Safe and Secure
Address
Unit 110
Fort Dunlop
Birmingham
B24 9FD
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Healthcare Assistant (Zero Hour) Warrington
Prometheus Safe and Secure View all jobs
Posted 20 day(s) ago
Reference: oc-1789644893-I3J92
Job summary
We will be hosting a Recruitment Day on 1st of October 2026. Once your application has been reviewed, shortlisted candidates will be contacted directly and invited to attend the event, where they will have the opportunity to learn more about the role and meet members of the team.
Joining us as a Health Care Assistant means stepping into a role where no two days are the same. One shift you could be supporting a patient through a mental health crisis, the next you might be leading a team to ensure a safe transfer between hospitals. You will be part of a tight knit crew that looks out for each other, backed by training, ongoing development and the knowledge that your work truly matters.
Main duties of the job
As a Health Care Assistant with Prometheus you will work alongside skilled mental health and clinical professionals to deliver outstanding care in challenging and varied situations.
You will support the safe transfer of patients in our services including PSS, PCC and Section 136 pathways as well as in hospital bedwatch, mental health units and other specialist environments. This is hands on, people first work that requires empathy, resilience and professionalism.
You will communicate with patients and partner organisations, handle sensitive information and respond quickly when situations change. You will ensure every patient is treated with dignity and respect regardless of circumstance.
Key responsibilities include:
* Providing high quality, compassionate care during patient transfers and in care settings
* Supporting qualified nurses in the safe transfer of patients
* Driving Prometheus ambulances when required * Responding effectively to crises and emergencies
* Completing clear and accurate documentation in line with procedures
* Safeguarding vulnerable adults and children in accordance with policy
* Maintaining vehicles and equipment to required standards
* Leading a team during informal patient transfers when needed
You will represent Prometheus to our patients and partners, playing a vital role in keeping people safe while upholding our values of care, professionalism and integrity.
About us
Be the reason someone feels safe. At Prometheus we do more than move patients. We protect, support and care for some of the most vulnerable people in society. Our teams work across the UK providing safe, compassionate transfers for individuals in mental health crisis, those in secure care and patients needing specialist hospital support. We operate 24/7 every day of the year working in partnership with the NHS, private healthcare providers, police, prisons and the courts.
If you are calm under pressure, quick to adapt and want a career where you make a difference every single day, Prometheus is where you belong.
Details
Date posted
18 September 2026
Pay scheme
Other
Salary
£14 to £16 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
oc-1789644893-I3J92
Job locations
Warrington
WA2 0XP
United Kingdom
Job description
Job responsibilities
As a Health Care Assistant with Prometheus you will work alongside skilled mental health and clinical professionals to deliver outstanding care in challenging and varied situations.
You will support the safe transfer of patients in our services including PSS, PCC and Section 136 pathways as well as in hospital bedwatch, mental health units and other specialist environments.
This is hands on, people first work that requires empathy, resilience and professionalism.
- You will communicate with patients and partner organisations, handle sensitive information and respond quickly when situations change.
- You will ensure every patient is treated with dignity and respect regardless of circumstance.
- Providing high quality, compassionate care during patient transfers and in care settings
- Supporting qualified nurses in the safe transfer of patients
- Driving Prometheus ambulances when required
- Responding effectively to crises and emergencies
- Completing clear and accurate documentation in line with procedures
- Safeguarding vulnerable adults and children in accordance with policy
- Maintaining vehicles and equipment to required standards
- Leading a team during informal patient transfers when needed
Job description
Job responsibilities
As a Health Care Assistant with Prometheus you will work alongside skilled mental health and clinical professionals to deliver outstanding care in challenging and varied situations.
You will support the safe transfer of patients in our services including PSS, PCC and Section 136 pathways as well as in hospital bedwatch, mental health units and other specialist environments.
This is hands on, people first work that requires empathy, resilience and professionalism.
- You will communicate with patients and partner organisations, handle sensitive information and respond quickly when situations change.
- You will ensure every patient is treated with dignity and respect regardless of circumstance.
- Providing high quality, compassionate care during patient transfers and in care settings
- Supporting qualified nurses in the safe transfer of patients
- Driving Prometheus ambulances when required
- Responding effectively to crises and emergencies
- Completing clear and accurate documentation in line with procedures
- Safeguarding vulnerable adults and children in accordance with policy
- Maintaining vehicles and equipment to required standards
- Leading a team during informal patient transfers when needed
Person Specification
Qualifications
Desirable
- Qualified to NVQ level 2
- Qualified Care Certificate
Experience
Essential
- A full UK driving licence (auto and manual) with fewer than 6 penalty points
- The legal right to work in the UK
- A valid Enhanced DBS
- Physically able to carry out patient care duties including physical intervention when necessary
Desirable
- Experience of working on mental health wards or community
- Good written and verbal communication skills
- Strong attention to detail and accuracy
- Proactive and positive attitude, able to work well in a team
- Well organised with good time management
- Experience in a compliance focused role
- Commitment to safeguarding best practice
- Prometheus is proud to be an inclusive employer welcoming applicants from all backgrounds and life experiences.
Person Specification
Qualifications
Desirable
- Qualified to NVQ level 2
- Qualified Care Certificate
Experience
Essential
- A full UK driving licence (auto and manual) with fewer than 6 penalty points
- The legal right to work in the UK
- A valid Enhanced DBS
- Physically able to carry out patient care duties including physical intervention when necessary
Desirable
- Experience of working on mental health wards or community
- Good written and verbal communication skills
- Strong attention to detail and accuracy
- Proactive and positive attitude, able to work well in a team
- Well organised with good time management
- Experience in a compliance focused role
- Commitment to safeguarding best practice
- Prometheus is proud to be an inclusive employer welcoming applicants from all backgrounds and life experiences.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Prometheus Safe and Secure
Address
Warrington
WA2 0XP
United Kingdom
Employer's website
Employer details
Employer name
Prometheus Safe and Secure
Address
Warrington
WA2 0XP
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
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Registered Mental Health Nurse (RMN) - Birmingham
Prometheus Safe and Secure View all jobs
Posted 20 day(s) ago
Reference: oc-1789644620-B4PKJ
Job summary
We will be hosting a Recruitment Day on 24 September. Once your application has been reviewed, shortlisted candidates will be contacted directly and invited to attend the event, where they will have the opportunity to learn more about the role and meet members of the team.
As a Registered Mental Health Nurse with Prometheus, you will take the lead in ensuring patients are safe, supported and treated with dignity during high stakes journeys and periods of observation. This is a frontline role where your clinical expertise, crisis management skills and leadership make a real difference every day, turning challenging moments into safer outcomes for patients, colleagues and partners.
Main duties of the job
As a Registered Mental Health Nurse with Prometheus, you will
* Lead patient safety and care during transfers, hospital bed watches and places of safety activity across our services including PSS and PCC services.
* Assess, plan, deliver and evaluate evidence based interventions during time critical movements and at bedside
* Provide crisis intervention and de escalation, using clinical judgment to keep patients and colleagues safe, including physical intervention when required
* Take ownership of full, accurate handovers including risk history, current presentation and care plan while working with ward teams, AMHPs and other partners
* Set the tone for the team on shift by briefing clearly, allocating tasks and modelling compassion and professionalism
* Safeguard children and adults, applying local and national policy and the Mental Health Act in practice
* Record promptly and precisely, escalating incidents and near misses to the Clinical Support Manager
* Uphold confidentiality, equality, diversity and data protection at all times
* Check vehicles and equipment in line with policy before departures and report restock needs
* Work 162.5 hours a month, days and nights as scheduled and attend base in company uniform as instructed.
About us
Prometheus Safe & Secure is a specialist provider of secure patient transport and enhanced observation services for people with mental health needs. Operating 24 hours a day, 7 days a week across the UK, we work in partnership with the NHS and private healthcare providers to deliver safe, dignified and compassionate support when it is needed most.
Our services include secure patient transport for planned and urgent transfers, including those under the Mental Health Act, as well as enhanced observation and "bed watch" support in hospitals, A&E departments and Section 136 suites.Every journey and placement is managed with patient safety, dignity and respect at the forefront.
We are regulated by the Care Quality Commission and are members of the Independent Ambulance Association. Our Birmingham service currently holds a CQC overall rating of "Good." Clinical governance, safeguarding and staff training are central to everything we do, ensuring we meet the highest standards of quality and compliance.
Our teams are made up of experienced mental health professionals and trained support staff who provide therapeutic, person-centred care designed to minimise distress and protect wellbeing. With a dedicated operations hub, we provide nationwide coverage, rapid response and a seamless service that reduces pressure on frontline healthcare providers.
Details
Date posted
18 September 2026
Pay scheme
Other
Salary
£48,750 to £48,750 a year
Contract
Permanent
Working pattern
Full-time
Reference number
oc-1789644620-B4PKJ
Job locations
Unit 110
Fort Dunlop
Birmingham
B24 9FD
United Kingdom
Job description
Job responsibilities
About the Role Prometheus Safe & Secure is a specialist provider of safe, compassionate care for people experiencing mental health crises and complex needs. We work alongside the NHS, local authorities and private providers, delivering secure patient transfers, hospital bed watches and places of safety services nationwide.
Our teams are trusted for their professionalism, empathy and ability to provide calm, consistent support in the most challenging circumstances.
As a Registered Mental Health Nurse with Prometheus, you will take the lead in ensuring patients are safe, supported and treated with dignity during high stakes journeys and periods of observation.
This is a frontline role where your clinical expertise, crisis management skills and leadership make a real difference every day, turning challenging moments into safer outcomes for patients, colleagues and partners.
Job Opportunity As a Registered Mental Health Nurse with Prometheus, you will
* Lead patient safety and care during transfers, hospital bed watches and places of safety activity across our services including PSS and PCC services.
* Assess, plan, deliver and evaluate evidence based interventions during time critical movements and at bedside
* Provide crisis intervention and de escalation, using clinical judgment to keep patients and colleagues safe, including physical intervention when required
* Take ownership of full, accurate handovers including risk history, current presentation and care plan while working with ward teams, AMHPs and other partners
* Set the tone for the team on shift by briefing clearly, allocating tasks and modelling compassion and professionalism
* Safeguard children and adults, applying local and national policy and the Mental Health Act in practice
* Record promptly and precisely, escalating incidents and near misses to the Clinical Logistics Manager
* Uphold confidentiality, equality, diversity and data protection at all times
* Check vehicles and equipment in line with policy before departures and report restock needs
* Work 162.5 hours a month, days and nights as scheduled and attend base in company uniform as instructed.)
Job description
Job responsibilities
About the Role Prometheus Safe & Secure is a specialist provider of safe, compassionate care for people experiencing mental health crises and complex needs. We work alongside the NHS, local authorities and private providers, delivering secure patient transfers, hospital bed watches and places of safety services nationwide.
Our teams are trusted for their professionalism, empathy and ability to provide calm, consistent support in the most challenging circumstances.
As a Registered Mental Health Nurse with Prometheus, you will take the lead in ensuring patients are safe, supported and treated with dignity during high stakes journeys and periods of observation.
This is a frontline role where your clinical expertise, crisis management skills and leadership make a real difference every day, turning challenging moments into safer outcomes for patients, colleagues and partners.
Job Opportunity As a Registered Mental Health Nurse with Prometheus, you will
* Lead patient safety and care during transfers, hospital bed watches and places of safety activity across our services including PSS and PCC services.
* Assess, plan, deliver and evaluate evidence based interventions during time critical movements and at bedside
* Provide crisis intervention and de escalation, using clinical judgment to keep patients and colleagues safe, including physical intervention when required
* Take ownership of full, accurate handovers including risk history, current presentation and care plan while working with ward teams, AMHPs and other partners
* Set the tone for the team on shift by briefing clearly, allocating tasks and modelling compassion and professionalism
* Safeguard children and adults, applying local and national policy and the Mental Health Act in practice
* Record promptly and precisely, escalating incidents and near misses to the Clinical Logistics Manager
* Uphold confidentiality, equality, diversity and data protection at all times
* Check vehicles and equipment in line with policy before departures and report restock needs
* Work 162.5 hours a month, days and nights as scheduled and attend base in company uniform as instructed.)
Person Specification
Qualifications
Essential
- * Current valid NMC PIN with at least two years post registration experience
- * Full UK driving licence for both manual and automatic vehicles
- * Right to work in the UK
- * Enhanced DBS
- ** We will be holding a recruitment event on 24 September 2026. If your application is successful, you will be invited to attend at an allocated time slot, which will be confirmed with you in advance. **
Experience
Essential
- * Current valid NMC PIN with at least two years post registration experience
- * Full UK driving licence for both manual and automatic vehicles
- * Right to work in the UK
- * Enhanced DBS
- ** We will be holding a recruitment event on 24 September 2026. If your application is successful, you will be invited to attend at an allocated time slot, which will be confirmed with you in advance. **
Person Specification
Qualifications
Essential
- * Current valid NMC PIN with at least two years post registration experience
- * Full UK driving licence for both manual and automatic vehicles
- * Right to work in the UK
- * Enhanced DBS
- ** We will be holding a recruitment event on 24 September 2026. If your application is successful, you will be invited to attend at an allocated time slot, which will be confirmed with you in advance. **
Experience
Essential
- * Current valid NMC PIN with at least two years post registration experience
- * Full UK driving licence for both manual and automatic vehicles
- * Right to work in the UK
- * Enhanced DBS
- ** We will be holding a recruitment event on 24 September 2026. If your application is successful, you will be invited to attend at an allocated time slot, which will be confirmed with you in advance. **
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Prometheus Safe and Secure
Address
Unit 110
Fort Dunlop
Birmingham
B24 9FD
United Kingdom
Employer's website
Employer details
Employer name
Prometheus Safe and Secure
Address
Unit 110
Fort Dunlop
Birmingham
B24 9FD
United Kingdom
Employer's website
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