Job summary

Practice Manager Wanted

Were on the hunt for a highperforming Practice Manager to drive operational excellence and support our strategic growth. This is a fantastic opportunity for someone who loves optimising systems, leading teams, and delivering measurable results.

Reepham and Aylsham Medical Practice has two sites, one in the picturesque village of Reepham and one in the historic town of Aylsham. Currently we have a list size of approximately 9,000 patients. There will be a requirement to work between both sites.

In This Role, You Will:

Lead operational improvements across the practice

Manage performance, recruitment, and staff development

Oversee financial planning and reporting

Implement new processes and digital solutions

Ensure compliance and uphold quality standards

Were looking for someone ambitious, proactive, and ready to take ownership. If that is you, we would love to hear from you.

Main duties of the job

Business planning Setting longterm strategies, planning services, and adapting to changing NHS requirements.

Financial management Handling budgets, payroll, billing, insurer liaison, and costcontrol. Ensures the practice stays financially viable.

Staff management Recruiting, training, supervising nonclinical staff, conducting performance reviews, and maintaining morale.

Appointment systems Designing and overseeing appointment workflows that work for both clinicians and patients.

Regulatory compliance Ensuring adherence to CQC standards, data protection laws, NHS policies, and clinical governance.

Information governance Maintaining accurate records, safeguarding patient confidentiality, and managing data systems.

IT and digital systems Overseeing clinical systems, security, digital transformation, and troubleshooting technology.

Liaison and communication Working with Integrated Care Boards (ICBs), Primary Care Networks (PCNs), suppliers, and community partners.

Quality assurance Implementing protocols for patient safety, service quality, and continuous improvement.

Premises and facilities Managing buildings, equipment, health & safety, and risk management.

• Strategic leadership Supporting GP partners, shaping longterm direction, and adapting to workforce and policy changes.

About us

As a GP Surgery we treat all minor illness and medical conditions and refer patients to hospitals and other medical services for urgent and specialist treatment. We focus on the health of the whole person combining physical, psychological and social aspects of care and have a large clinical and administrative team who support patients and staff to enable us to provide this care. It is important that anybody that joins the team can work at pace and understand priorities and need to provide excellent care with a friendly, caring attitude.

We strive for professionalism at all times and feel it is important that patients feel listened to and supported. Preventative care is as important as curative and we work with Research to promote learning and development.

We also understand that it can be challenging working in primary care. As a rural Practice we believe that working together and with one another to support our own health and wellbeing is equally important. Staff training is carried out monthly so we can get together to discuss things that can improve work and wellbeing.

Details

Date posted

28 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A1039-26-0013

Job locations

60 Hungate Street

Aylsham

Norwich

NR11 6AA

United Kingdom

Smugglers Lane

Reepham

Norwich

NR10 4QT

United Kingdom

Job description

Job responsibilities

Job Summary

The Practice Manager is responsible for the effective day-to-day management of the GP practice, ensuring high-quality patient services, operational efficiency, and compliance with NHS and regulatory requirements. The role includes leadership of staff, financial oversight, and supporting strategic development in collaboration with GP partners and the Primary Care Network (PCN).

Key Responsibilities:Operational Management

Oversee the smooth running of all practice operations

Support appointment systems, workflows, and administrative processes

Ensure the practice environment is safe, compliant, and fit for purpose

Staff Management & Leadership

Lead, motivate, and manage clinical and administrative teams

Oversee recruitment, induction, appraisals, and training

Manage HR processes including absence, performance, and employee relations

Financial Management

Develop and monitor practice budgets

Oversee income streams (GMS contracts, QOF, enhanced services)

Ensure effective financial controls, payroll, and reporting

Governance & Compliance

Ensure compliance with CQC standards and NHS regulations

Maintain policies, risk assessments, and business continuity plans

Manage complaints, incidents, and patient feedback

Patient Services

Ensure a high standard of patient care and experience

Improve access to services and patient satisfaction

Support Patient Participation Group (PPG) engagement

IT & Digital Oversight

Oversee practice IT systems (e.g., SystmOne) supported by IT Lead

Ensure data protection compliance (GDPR, DSPT) Support digital transformation and new technology adoption

Strategic Development

Support GP partners and Business Manager with business planning and service development

Work collaboratively with PCN and external stakeholders

Lead service improvement and change initiatives

Job description Job responsibilities Job SummaryThe Practice Manager is responsible for the effective day-to-day management of the GP practice, ensuring high-quality patient services, operational efficiency, and compliance with NHS and regulatory requirements. The role includes leadership of staff, financial oversight, and supporting strategic development in collaboration with GP partners and the Primary Care Network (PCN).Key Responsibilities:Operational ManagementOversee the smooth running of all practice operationsSupport appointment systems, workflows, and administrative processesEnsure the practice environment is safe, compliant, and fit for purposeStaff Management & LeadershipLead, motivate, and manage clinical and administrative teamsOversee recruitment, induction, appraisals, and trainingManage HR processes including absence, performance, and employee relationsFinancial ManagementDevelop and monitor practice budgetsOversee income streams (GMS contracts, QOF, enhanced services)Ensure effective financial controls, payroll, and reportingGovernance & ComplianceEnsure compliance with CQC standards and NHS regulationsMaintain policies, risk assessments, and business continuity plansManage complaints, incidents, and patient feedbackPatient ServicesEnsure a high standard of patient care and experienceImprove access to services and patient satisfactionSupport Patient Participation Group (PPG) engagementIT & Digital OversightOversee practice IT systems (e.g., SystmOne) supported by IT LeadEnsure data protection compliance (GDPR, DSPT) Support digital transformation and new technology adoptionStrategic DevelopmentSupport GP partners and Business Manager with business planning and service developmentWork collaboratively with PCN and external stakeholdersLead service improvement and change initiatives

Person Specification

Qualifications

Essential

• Qualifications
• Degree or equivalent management experience
• Leadership/management qualification (e.g., ILM/CMI) desirable

Experience

Essential

• Strong leadership and organisational skills,
• Experience in management, ideally within healthcare,
• Financial and budget management experience,
• Knowledge of NHS primary care systems and regulations,
• Excellent communication and problem-solving abilities

Desirable

• Experience in GP practice management,
• Knowledge of CQC inspections and PCN working,
• Project management or service improvement experience,
• Reporting Line - Key Outcomes
• Efficient and compliant practice operations, Financial sustainability,
• High-quality patient care and experience, Strong staff performance and engagement,
• Reports to GP Partners and Business Manager

Person Specification Qualifications Essential Qualifications Degree or equivalent management experience Leadership/management qualification (e.g., ILM/CMI) desirable Experience Essential Strong leadership and organisational skills, Experience in management, ideally within healthcare, Financial and budget management experience, Knowledge of NHS primary care systems and regulations, Excellent communication and problem-solving abilities Desirable Experience in GP practice management, Knowledge of CQC inspections and PCN working, Project management or service improvement experience, Reporting Line - Key Outcomes Efficient and compliant practice operations, Financial sustainability, High-quality patient care and experience, Strong staff performance and engagement, Reports to GP Partners and Business Manager

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Reepham and Aylsham Medical Practice

Address

60 Hungate Street

Aylsham

Norwich

NR11 6AA

United Kingdom

Employer's website

http://www.aylshamandreepham.nhs.uk (Opens in a new tab)

Employer details

Employer name

Reepham and Aylsham Medical Practice

Address

60 Hungate Street

Aylsham

Norwich

NR11 6AA

United Kingdom

Employer's website

http://www.aylshamandreepham.nhs.uk (Opens in a new tab)

Job summary

We are a friendly, busy, rural, dual-site practice serving approx. 9,100 patients in the catchment areas of Reepham and Aylsham in Norfolk. Our vacancy is for a part or full time Receptionist/Call Handler with enthusiasm and commitment to provide exceptional customer service to our patient population. Applicants should be motivated, flexible and able to travel between the two sites.

Previous experience of working in a GP surgery or medical setting is desirable but we welcome applications for candidates who have exceptional customer service and administration skills.

You should have previous experience of working both face to face and on the telephone with the public. There will also be a requirement to use the Practice IT systems.

Main duties of the job

Signposting patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, both in person and via the telephone.

Handing letters/reports/results/new registrations/visits/updating medical records

Process appointment and other requests by telephone and in person.

About us

As a GP Surgery we treat all minor illness and medical conditions and refer patients to hospitals and other medical services for urgent and specialist treatment. We focus on the health of the whole person combining physical, psychological and social aspects of care and have a large clinical and administrative team who support patients and staff to enable us to provide this care. It is important that anybody that joins the team can work at pace and understand priorities and need to provide excellent care with a friendly, caring attitude.