Job summary

This is a part time role for 3/4 months to cover sickness. Immediate start

The hours needed are:

Tuesday - 7.45am - 1.30pm, Thursday - 1.45pm - 6.45pm, Friday - 2pm - 6.45pm. Plus general holiday cover (this will be limited due to the time of year)

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Provide holiday cover for other members of the team

Main duties of the job

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain Practice arrangements and formal requirements to new patients and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to the on call Doctor.

Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.

Enter patient information on to SystmOne, the Practices Clinical System as required.

Work with other members of staff with regard to QOF, LES and DES requirements.

Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.

Premises

Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

About us

We are a practice of over 6800 patients. We have 4 GPs, Practice Nurse, HCA, Phlebotomist plus extra roles such as Clinical Pharmacist, Physicians Associate, ANP

We are looking for a flexible, dedicated, enthusiastic and committed part-time receptionist to work with our experienced team. We use the TPP System One Clinical System.

Previous NHS or other experience within a primary care facility, and or experience with SystmOne would be an advantage but is not essential.

Due to high influx of applications, only shortlisted candidates will be contacted further.

Details

Date posted

28 October 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Fixed term

Duration

4 months

Working pattern

Part-time

Reference number

A1707-26-0005

Job locations

179 Richmond Road

Solihull

West Midlands

B92 7SA

United Kingdom

Job description

Job responsibilities

Please see the document area for the job description.

We are looking for a flexible, dedicated, enthusiastic and committed part-time receptionist to work with our experienced team.

Job description Job responsibilities Please see the document area for the job description.We are looking for a flexible, dedicated, enthusiastic and committed part-time receptionist to work with our experienced team.

Person Specification

Experience

Essential

• Working within a busy office environment Desirable
• Maintaining effective relationships with a diverse range of clients. Essential
• Successfully achieving team and organisational objectives. Desirable
• Working in a service environment Essential
• Working with the general public handling telephone enquiries Desirable - SystmOne clinical system experience

Person Specification Experience Essential Working within a busy office environment Desirable Maintaining effective relationships with a diverse range of clients. Essential Successfully achieving team and organisational objectives. Desirable Working in a service environment Essential Working with the general public handling telephone enquiries Desirable - SystmOne clinical system experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Richmond Medical Centre

Address

179 Richmond Road

Solihull

West Midlands

B92 7SA

United Kingdom

Employer's website

https://www.richmondmc.co.uk/ (Opens in a new tab)

Employer details

Employer name

Richmond Medical Centre

Address

179 Richmond Road

Solihull

West Midlands

B92 7SA

United Kingdom

Employer's website

https://www.richmondmc.co.uk/ (Opens in a new tab)

Job summary

Richmond Medical and Whitefield HC are looking for a Research Nurse/AHP (Allied Health Professional). For 15 hours over 2 to 3 days per week

We are looking for an enthusiastic person to join our supportive and dedicated Practice Team. Richmond Medical Centre is also a linked surgery with Whitefield Health Care at Nelson, the Research Hub is based in Accrington within the Acorn Primary Care Health Centre.

We have a lead Principal Investigator, a GP with a special interest in developing our research offering to our local practice populations, by providing the opportunities to take part in clinical research trials that can enhance and improve patient outcomes.

The successful applicant will work as part of the team, within the Primary Care Medical Practice setting, with the research administrator to develop our research portfolio, and deliver services from this unit and our linked surgery. This will include being the key contact for patients enrolled on clinical trials, ensuring optimal communication and high standards of patient care in accordance with the principles of GCP.

The linked practices are committed to delivering customer focused services by treating patients, their families, friends, carers and staff with professionalism, respect, and dignity. An expected part of this role is to complete Good Clinical Practice and other courses that may be required for this role.

Main duties of the job

Main duties of the job

• Primarily work under the supervision of the Lead Principal Investigator (GP) to agree appropriate studies and play a key role in the day-to-day running of clinical research.

• Central to the role are the recruitment, education and monitoring of patients entering the clinical research, monitoring, tracking and sharing this information with the practice team.

• Working closely with other members of the multidisciplinary team, to support patients who choose to participate in clinical trials by providing advice and information and acting as the patients key point of contact.

About us

Richmond Medical and Whitefield HC are forward looking practice's committed to offering high quality patient care whilst providing a friendly, supportive and enjoyable place to work. Our team comprises GPs, ANP, Pharmacists, a highly experienced nursing team, and a supportive management and admin team.

Job summary

This is a part time role for 3/4 months to cover sickness

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Provide holiday cover for other members of the team

Main duties of the job

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain Practice arrangements and formal requirements to new patients and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to the on call Doctor.

Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.

Enter patient information on to SystmOne, the Practices Clinical System as required.

Work with other members of staff with regard to QOF, LES and DES requirements.

Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.

Premises

Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

About us

We are a practice of over 6800 patients. We have 4 GPs, Practice Nurse, HCA, Phlebotomist plus extra roles such as Clinical Pharmacist, Physicians Associate, ANP

We are looking for a flexible, dedicated, enthusiastic and committed part-time receptionist to work with our experienced team. We use the TPP System One Clinical System.

Previous NHS or other experience within a primary care facility, and or experience with SystmOne would be an advantage but is not essential.

Due to high influx of applications, only shortlisted candidates will be contacted further.

Job summary

Join a Team that puts people first Receptionist Administrator Opportunity at Richmond Medical Centre

At Richmond Medical Centre, we don't just work we thrive. Team wellbeing is at the heart of everything we do, and we've built a workplace that's open, inclusive, and genuinely supportive. If you're looking for a role where your ideas count and your wellbeing matters, this could be the perfect fit.

Were excited to offer two receptionist administrator opportunities to join our friendly team. Both roles are 37 hours and 30 minutes, working Monday to Friday.

As part of our busy practice, you will play a key role in delivering high-quality patient care by providing efficient and compassionate administrative support and care navigation. From day one, you'll have access to the tools, resources, and encouragement you need to grow, shine, and do your best work (with plenty of laughs along the way).

What's in it for you?

• 25 days annual leave plus bank holidays (pro rata)
• NHS pension scheme
• Summer and Christmas social events- because we believe in celebrating together

If you're ready to bring your skills to a team that values kindness, collaboration, and a good cup of tea, we'd love to hear from you.

Main duties of the job

The duties and responsibilities to be undertaken by members of the administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the Operations /Practice Business Manager, dependent on current and evolving Practice workload and staffing levels:

• Maintaining and monitoring the Practice appointments system on SystmOne.
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Taking messages and passing on information
• Filing/Scanning and retrieving paperwork
• Processing repeat prescriptions in accordance with Practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Clearing and re-stocking consulting rooms as required
• Providing clerical assistance as required including word/data processing, filing, photocopying and scanning
• Monitoring of stationery/clinical room and other supplies
• Accepting and documenting samples from patients
• Supporting when patients or clinical staff request a chaperone
• Assisting with spot cleaning of the premises as and when required
• Ensuring building security, closing doors, windows and shutters at the end of the day.

About us

Situated in the heart of Richmond, Sheffield, we are a dynamic 4 partner surgery with a patient list size of 9,700. Our practice falls within the boundary of South Yorkshire ICB and we are part of the collaborative 2 Townships PCN which consists of 5 practices.

We are a patient centric practice with a family orientated approach and are keen advocates of Greener Practice credentials. Rated Good by the CQC, we are a patient-focused, high-performing practice, consistently achieving strong results in QOF.

Our multidisciplinary team includes 5 salaried GPs, 4 practice nurses, 3 healthcare assistants, as well as an experienced administrative and reception team. Our ARRs roles include a physiotherapist, social prescribers, an occupational therapist, HCA and pharmacists.

As an accredited training practice, we provide education for GP trainees. Our team of Partners are experienced trainers committed to mentoring the next generation of clinicians.

If you are interested in the position, Please submit your C.V and cover letter to [email protected]