Job description

Job responsibilities

Job description and person specification

Job title

Receptionist Care Navigator Administrator

Line managers

Assistant PM and Practice Manager

Accountable to

Practice Manager

Hours per week

31

Primary key responsibilities

The following are the core responsibilities of a Receptionist / administrator in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Accurately detail information on patients records within the clinical system

b. Maintain and monitor the practice appointment system

c. Process personal, telephone and e-requests for appointments

Assist with total triage administration

e. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

f. Signpost patients to the correct service

g. Initiate contact with and respond to, requests from patients, team members and external agencies

h. Photocopy documentation as required

i. Data entry of new and temporary registrations and relevant patient information as required

j. Input data into patients healthcare records as necessary

k. Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team

l. Manage all queries as necessary in an efficient manner

m. Carry out system searches as requested

n. Support all clinical staff with general administrative tasks as requested

o. Undertake a broad spectrum of administrative duties commensurate with the role

p. Be an integral part of the general practice team

q. Act as a chaperone as required

r. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children

s. Support in the delivery of enhanced services and other service requirements

t. Undertake all mandatory training and induction programmes

u. Contribute to and embrace the spectrum of clinical governance

v. Maintain a clean, tidy, effective working area at all times

w. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

x. Undertake call and re-call duties for QOF, Enhanced Services and other Schemes as required.

y. Any other duties deemed necessary for the smooth running of the organisation.

Wider responsibilities

In addition to the primary responsibilities, the Receptionist has the following wider responsibilities:

a. Support administrative staff, providing cover during staff absences and attend Protected Learning Time monthly or more frequently if required. Also attend and contribute to Practice Meetings when required.

b. Action incoming emails and correspondence as necessary

c. Scan patient related documentation and attach scanned documents to patients healthcare records

d. Participate in local initiatives to enhance service delivery and patient care

e. Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

f. Support and participate in shared learning

The full Job Description can be found as an attachment.

Person Specification

Experience

Essential

• Empathetic with patients and able to communicate well with them.
• Good telephone manner and communication skills.
• Good IT skills with microsoft office packages

Desirable

• Experience in a healthcare setting would be desirable but not essential as full training will be given.

Person Specification

Essential

• The full person specification is attached.

Qualifications

Essential

• GCSE grade A-C in English and Maths

Desirable

• Previous experience in general practice would be desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Riddings Family Health Centre

Address

Riddings Family Health Centre

34 Riddings Road

Timperley

Altrincham

Cheshire

WA15 6BP

United Kingdom

Employer's website

https://www.riddingsfamilyhealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post-holder is a GPA GP Assistant

The GPA will be responsible for undertaking a wide range of duties both Clinical and Clerical and will be a General Practice Assistant in possession of a GPA qualification.

Duties will include but are not limited to:

Phlebotomy

Health Promotion Advice including but not limited to Smoking and Alcohol

BP and Urine Tests and advise patients accordingly

ECGs

Height, Weight, BMI

Removal of Sutures

Patient screening following protocols

Administration of certain vaccinations and immunisations that you have been assessed as competent to administer and following practice protocols such as Influenza, Pneumococcal, Shingles and B12 injections.

Undertake NHS Health checks and report back to the Practice Nurse and GPs

Provide clinical support for GPs

Dealing with Docman and actioning tasks, including some coding

Chaperoning

Arrange appointments, referrals, tests and follow-up appointments

Assisting GPs to liaise with outside agencies

Assisting GPs with Minor Surgery

Explaining some treatment procedures to patients

Order medical supplies, vaccinations and stock

Ensure all clinical rooms are adequately stocked

Completing basic (non-opinion) forms for GP to approve and sign such as Insurance forms, mortgage, benefits agency, Universal Credit forms, PIP forms.

Support with call and re-call processes for National Screening Programmes

Entering information into patients records remembering to redact sensitive information where appropriate.

Support GP with immunisations and wound care.

Assist with Audits

Full Job Description is attached as a supporting file.

Person Specification

Qualifications

Essential

• GP Assistant Qualification
• Qualified in Phlebotomy
• GCSE grades A-C in English and Maths

Desirable

• NVQ Level qualification to Level 3 or 4.

Experience

Essential

• Experience of working in General Practice as either a Healthcare Assistant or GP Assistant (HCA or GPA) with Care Certificate and GP Assistant qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Riddings Family Health Centre

Address

Riddings Family Health Centre

34 Riddings Road

Timperley

Altrincham

Cheshire

WA15 6BP

United Kingdom

Employer's website

https://www.riddingsfamilyhealthcentre.co.uk/ (Opens in a new tab)