Job description

Job responsibilities

Main Purpose of the post : to provide treatment room sessions on a regular and relief basis.

Main Purpose of the Practice Nurse : to assist medical personnel in the care and treatment of practice patients to include preventative care, screening and patient education.

MAJOR DUTIES AND RESPONSIBILITIES

Practice Nurse

• To provide assessment, screening, treatment and health education advice

• To co-ordinate with the other Practice Nurses nursing services for the Practice to include the delegation of duties to other practice nursing staff as appropriate.

• Provide nursing treatments to patients in participation with the General Practitioners to agreed protocols.

• Provide general and specific health screenings to the practice patients (within agreed protocols) with referral to General Practitioners as necessary.

• Advise patients on general health care and minor ailments with referral to General Practitioners as necessary.

• Advise patients on immunisation needs for travelling.

• Carry out routine immunisation programmes for infants, children and adults.

Treatment Room Supplies and Equipment

• In participation with the other Practice Nurses, ensure the maintenance of equipment and stock levels relating to patient care referring to the Practice Manager or her assistant as necessary.

Pathological specimens and investigatory procedures

• Undertake the collection of pathological specimens including intravenous blood samples, swabs, smears etc. Perform any investigatory procedures requested by the General Practitioners.

Administration and Professional Responsibilities

• Participate in the administrative and professional responsibilities of the Practice Team.

• Ensure accurate notes of all consultations and treatments are recorded in the patients computer notes.

• Ensure accurate completion of all necessary documentation associated with patient care and registration with the Practice.

• Ensure collection and maintenance of statistical information required for regular and ad hoc reports.

• Attend and participate in practice meetings as required.

• Attend and participate in all Treatment Room training sessions as required.

• Assist in the formation of practice philosophy, strategy and policy.

Research Projects

• Co-operate and participate in any research projects within the practice.

Education and training of students and Practice Staff.

• Participate in the education and training of students of all disciplines and the induction of all members of Practice Staff with special responsibility for nursing staff.

Liaison

• Maintain effective liaison with other agencies and staff concerned with patient care and with all other disciplines within the practice, with appropriate regard for confidentiality.

Professional development

• Maintain continued education by attendance at courses and study days as deemed useful or necessary for professional development.

Person Specification

Qualifications

Essential

• Registered General Nurse
• GCSE Mathematics and English C or above
• Current membership of NMC

Experience

Essential

• Practical experience of working with others
• Experience of working within a nursing environment
• Practical experience of computerised recording systems

Desirable

• Experience in dressings, phlebotomy and injections
• A basic understanding of a General Practice environment

Skills and behaviours

Essential

• Excellent communication skills (Written and Oral)
• Time Management and the ability to work to deadlines
• Problem solving skills
• Interpersonal skills
• Behaviours:
• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Adaptability
• Using initiative
• Team working
• Self motivated
• Flexibility
• Confidentiality

Desirable

• IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Riverbank Medical Centre

Address

Riverbank Medical Centre

Dodsley Lane

Easebourne

Midhurst

West Sussex

GU29 9AW

United Kingdom

Employer's website

https://www.riverbankmedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

Working as part of a team the post-holder will assist in the processing of patient records. The post holder will be responsible for the accurate recording and filing of all paper and electronic information pertaining to patient records, including the coding of data, registration and deduction of records in accordance to the practice Read Coding, Summarising, Registration and Deductions protocols.

The Medical Records Co-ordinator will develop good working relationships with:

• GP, nurses and other surgery staff

• Patients

• External Organisations

Key Responsibilities:

• To support the Surgery Manager and Clinical team in the delivery of safe and efficient document management systems of patient medical records.

• Inputting and deducting patient information into the clinical medical systems.

• Coding electronic and paper related correspondence accurately and consistently.

• Effective use of anatomical and physiological terms and knowledge to find relevant codes and link problems.

• Checking patient tasks and taking action to complete as required.

• Processing of email, telephone, written correspondence.

• Process all data requests accurately and within a time manner

• Control all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.

• Maintain accurate records.

Other Responsibilities:

• To understand performance targets and KPIs and proactively work with team to resolve any issues

• To support practice developments and change e.g. changed to service, policies, structure etc.

• To undertake any other duties commensurate with the post holders role as agreed with the management team.

• Attending training and events organised by the Surgery or other agencies, where appropriate.

Communication

• Adapt communication style and content to reflect the type of interaction.

• Ability to receive sensitive or contentious information and process appropriately.

• Promote positivity and effective working relationships within the team, other health care providers and other key partners to support an integrated approach to high quality patient care.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

• Whilst performing the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, surgery staff and other healthcare workers. They may also have access to information relating to the Surgery as a business organisation. All such information from any source is to be regarded as strictly confidential.

• Information relating to patients, careers, colleagues, other healthcare workers or the business of the Surgery may only be divulged to authorised persons in accordance with the Surgery policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

• Maintain the standards required for the health, safety and security procedures as defined in the Surgery Health & Safety Policy.

• Use personal security systems within the workplace according to Surgery guidelines.

• Identify the risks involved in work activities and undertaking such activities in a way that manages those risks.

• Make effective use of training to update knowledge and skills.

• Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

• Report potential & actual risks identified.

Equality and Diversity

• Support the equality, diversity and rights of patients, carers and colleagues, and challenge behaviours that fall below the standards required.

• Recognise the importance of peoples rights, interpreting them in a way that is consistent with Surgery procedures and policies, and current legislation.

• Respect the privacy, dignity, needs and beliefs of patients, careers and colleagues

• Behave in a manner which is welcoming to an individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

• Participate in any training program implemented by Mendip Vale as part of this employment.

• Identify personal development and training needs.

• Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

• Take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

• Participate in continuing education to maintain a contemporary level of professional knowledge and skill.

Quality

• Strive to improve quality within the Surgery.

• Assess own performance, ensuring competence, and being accountable for own actions, either directly or under supervision.

• Contribute to the quality assurance process and effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

• Work effectively with individuals in other agencies to ensure the best care for the patient, referring to the Team Leader, Surgery Manger, Service Manager or General Manager as needed.

• Effectively manage own time, workload and resources.

• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

• Maintain and update relevant Surgery policies, standards and guidance as directed by the Surgery Manager.

• Participate in discussions with members of the team on how the policies, standards and guidelines will affect their work.

• Participate in audits & meetings where appropriate.

This job description is not intended to be an exhaustive list and may be subject to change from time to time.

Due to the high volume of applications we receive, we regret that we are only able to contact candidates who are shortlisted for the next stage of the selection process.

We would like to thank all applicants for their interest in joining our team and for the time and effort invested in the recruitment process.

Person Specification

Qualifications

Essential

• GCSE in English and Maths at Grade C or above, or equivalent experience.
• Evidence of continued learning/personal development in relevant field

Desirable

• NVQ3 in Administration or equivalent or working towards.

Skills and Abilities

Essential

• Ability to prioritise tasks and manage competing demands on time, ensuring all deadlines are met.
• Able to apply tact and sensitivity to establish trust and confidence.
• Good communication skills, able to communicate effectively across different levels.
• Patient focused and compassionate about delivery of safe and effect care.
• Ability to demonstrate commitment to Mendip Vales ethos and values.
• Resilient and flexible to meet service needs.

Experience

Essential

• Medical Terminology and coding experience (or willingness to undertake required training).
• Experience of working within an NHS environment relevant to accurate recording of data (or similar experience).
• A good range of IT knowledge including Word, Excel, email and databases

Desirable

• Experience of implementing service improvements and clinical data.
• Experience of using GP clinical systems e.g. EMIS. Understanding of medical terminology and basic knowledge of anatomy and physiology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mendip Vale Medical Group

Address

Riverbank Medical Centre

Walford Avenue

Weston-super-mare

Avon

BS22 7YZ

United Kingdom

Employer's website

https://www.mendipvale.nhs.uk/ (Opens in a new tab)