Job description

Job responsibilities

Key Duties and Responsibilities

Patient-facing duties

Act as the first point of contact for patients, providing courteous and professional assistance in person, by telephone and via online channels.

Use active signposting and care navigation to direct patients to the most appropriate service, clinician or external support.

Book, amend and cancel patient appointments accurately, managing the appointment system efficiently.

Handle patient queries and requests sensitively, escalating to clinical or senior staff where appropriate.

Administrative duties

Maintain accurate and up-to-date patient records using the clinical systems EMIS Web and Docman.

Process incoming and outgoing correspondence, registrations, and information requests in line with practice procedures.

Carry out general clerical tasks including data entry, scanning, filing and document management.

Support the smooth running of the reception area, including monitoring and ordering office supplies as needed.

Communication and teamworking

Communicate clearly and effectively with patients, colleagues and external healthcare providers.

Work collaboratively as part of the wider practice team to support coordinated patient care.

Prioritise and manage a varied workload effectively within a busy, fast-paced environment.

Governance and confidentiality

Ensure all communication and record-keeping adheres to confidentiality standards, data protection legislation and practice policies.

Comply with all practice policies and procedures, including those relating to information governance, infection prevention and control, health and safety, and safeguarding.

Person Specification

Qualifications

Essential

• Proven office or administrative experience with strong organisational skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent telephone manner and the ability to communicate clearly and professionally
• Strong data entry skills with a high level of accuracy and attention to detail
• Ability to manage multiple tasks and prioritise effectively under pressure
• A warm, compassionate and patient-focused approach

Experience

Essential

• Experience using EMIS Web (1 year)

Desirable

• Experience using Docman
• Previous experience in an administrative role within primary care or a related sector
• Previous clerical experience (highly motivated candidates willing to learn are encouraged to apply)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rochdale Health Alliance

Address

Littleborough Group Practice

Featherstall Road

Littleborough

OL15 8HF

United Kingdom

Employer's website

https://rochdalehealthalliance.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems.
• In consultation with patients and in line with current Practice disease management protocols, developing care plans for health and promoting healthy lifestyle strategies and education.

• Deliver a balanced mix of face-to-face, telephone and online consultations
• Manage acute and chronic disease in line with practice protocols and QOF
• Contribute to same-day urgent demand alongside the wider clinical team
• Review results, documents and tasks within agreed timeframes
• Work collaboratively with the MDT, PCN colleagues and external services
• Support the practice's training role where appropriate

Person Specification

Qualifications

Essential

• Full GMC registration with a licence to practice
• Inclusion on the National Medical Performers List for England
• MRCGP or equivalent or CCT in General Practice
• Eligible to work in the UK

Desirable

• Postgraduate qualifications relevant to general practice e.g. diabetes, women's health, minor surgery, dermatology

Personal Qualities

Essential

• Collaborative team player
• Approachable, patient-centred and professional
• Adaptable and resilient
• Committed to continuity and quality of care

Experience

Essential

• Experience of NHS general practice including GP training
• Experience managing a full range of acute and chronic presentations in primary care

Desirable

• Experience using EMIS Web
• Experience of QOF enhanced services and same-day urgent care models
• Experience working within a multidisciplinary primary care team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Rochdale Health Alliance

Address

Trinity Medical Centre

22 Winton St

Littleborough

OL15 8AR

United Kingdom

Employer's website

https://rochdalehealthalliance.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities:

Provide full medical administration support for the access service.

Ensuring that all referrals completed comply to strict governance, documentation and are safety netted.

Supporting GPs and clinicians working on the Access Service in the correct administration and path of their referral to ensure effective communication with secondary care.

To compile letters as directed by GPs and clinicians within the Access Service to support patients medical referrals.

To have knowledge of the referral pathway and secondary care provision.

To provide support when needed to the operations of the Access Service

To give required detailed reports of medical referrals to the Service Manager and Head of Operations when required

Responding to queries and giving informed support to GP Practice staff regarding the Access Service.

Be familiar with Electronic Referral System and management.

Person Specification

Knowledge and Skills

Essential

• Excellent IT skills including MS Office packages
• Excellent communication skills
• Awareness for the need for confidentiality and compassion
• Understanding of equality, diversity, and confidentiality in a healthcare setting.
• Excellent customer service experience including handling queries, complaints, and sensitive information
• Experience of team working to achieve deadlines and objectives
• Experience of taking responsibility for managing workload and meeting deadlines
• Excellent organisational skills
• Ability to work under pressure and maintain a customer-service focus.

Desirable

• Negotiation and influencing skills

Personal Attributes, Values and Behaviours

Essential

• Ability to produce creative solutions to issues
• Being able to work with our corporate values
• Reliability, approachability, flexibility
• To be able to work as part of a team
• Always aiming for excellence and continuous improvement
• Awareness of the importance of confidentiality

Qualifications

Essential

• Educated to GCSE standard grade 4 & above including Maths and English (or equivalent)
• Evidence of and commitment to personal and professional development

Experience

Essential

• Experience of working with GP IT clinical systems, such as EMIS
• Able to demonstrate effective partnership/team working
• Information Governance understanding and awareness

Desirable

• Clinical governance understanding and awareness
• Experience in a role working or liaising with clinicians
• Medical Referral experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rochdale Health Alliance

Address

The Ghafoor Family Practice

1st Floor, Nye Bevan House, Maclure Road

Rochdale

Lancs

OL11 1DN

United Kingdom

Employer's website

https://rochdalehealthalliance.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities

Conduct adult and child immunisations including COVID-19, influenza, MMR, pneumonia, RSV, shingles, whooping cough and other vaccines as per national guidelines.

Perform blood tests, ECGs, blood pressure monitoring, and routine physical health assessments.

Perform urinalysis testing and act on results as part of routine and chronic disease assessments.

Administer injections including B12, Decapeptyl, Nebido, Depo, Inclisiran, and Prostap injections.

Provide contraception services including contraceptive pill checks and Depo Provera (contraceptive) injections.

Undertake chronic disease management including asthma reviews, COPD reviews, CKD and CHD reviews, diabetes reviews, hypertension reviews, mental health reviews, learning disability reviews, and rheumatoid arthritis management.

Conduct new patient medicals and NHS Health Checks.

Perform cervical smears, spirometry, and swabs as required.

Deliver health promotion including smoking cessation advice, weight and BMI monitoring, and lifestyle support for self-management of chronic conditions.

Deliver patient education and support for self-management of chronic conditions.

Identify and escalate patient deterioration and safeguarding concerns to appropriate staff.

Maintain accurate and contemporaneous patient records in line with professional and practice standards.

Professional Responsibility

Maintain current registration with the Nursing and Midwifery Council.

Work in accordance with the NMC Code and professional standards.

Undertake ongoing continuing professional development to maintain clinical competence.

Comply with infection prevention and control policies and safety requirements.

Person Specification

Person Spec

Essential

• Current, unrestricted registration with the Nursing and Midwifery Council (NMC).
• Experience of practice nursing or primary care nursing.
• Competent in cervical cytology, immunisations and injection techniques.
• Experience of chronic disease management and long term condition reviews.
• Proficient in the use of the EMIS Web clinical system, including consultations, clinical coding, searches and recalls.
• Sound working knowledge of QOF and NHS primary care contractual frameworks, and the ability to deliver against them efficiently.
• Ability to work autonomously and as part of a multidisciplinary team

Desirable

• Spirometry and/or advanced respiratory review competency.
• Experience of supporting practice audits and quality improvement activity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Rochdale Health Alliance

Address

Littleborough Group Practice

Featherstall Rd

Littleborough

Lancashire

OL15 8HF

United Kingdom

Employer's website

https://rochdalehealthalliance.co.uk/ (Opens in a new tab)