Job description

Job responsibilities

To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).

The following are the core responsibilities of the medical secretary. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Process and typing letters, reports and associated documentation as required

b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

c. Manage all enquires in an effective manner

d. Maintain an accurate referrals database

e. Emailing letters and referrals as required

f. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

g. Input data into the patients healthcare records as necessary

h. Process referrals using the electronic referral system (ERS)

i. Create, check and action advice and guidance requests via ERS

j. Process requests for information i.e. SAR, insurance, solicitors letters, iGPR and DVLA forms

k. Answer phone calls, transferring calls or dealing with the callers request appropriately

l. Maintain a clean, tidy, effective working area at all times

m. Support all clinical staff with general administrative tasks as requested

Person Specification

Qualifications

Desirable

• RSA or similar typing /audio typing stage 2

Experience

Essential

• Secreterial and administrative experience in an employed, voluntary or training capacity
• Ability to demonstrate a strong commitment and work ethic via activities undertaken either paid or unpaid

Desirable

• Secretarial/administrative role within Primary Care or NHS, Public Sector Setting

Skills

Essential

• Excellent keyboard skills
• Excellent organisational skills
• Demonstrates an interest in service provision for patients and a passion for the NHS and patient care
• Flexible and able to work within a demanding and challenging environment
• Demonstrate good verbal skills
• Demonstrate good written skills
• Ability to act on own initiative and as part of a team
• Prepared to be flexible and willing where possible to cover for team members on leave and on holiday
• Working knowledge of confidentiality and role this plays in health settings

Desirable

• Demonstrate willingness to improve and develop in role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rowcroft Medical Centre

Address

Rowcroft Retreat

Stroud

Gloucestershire

GL5 3BE

United Kingdom

Employer's website

https://www.rowcroftmc.nhs.uk/ (Opens in a new tab)