Job description

Job responsibilities

Co-ordinator Duties:

Arrange short notice cover within the management team sickness and communicate changes to relevant personnel. Reallocating specific duties as required maintaining service cover.

Authorise and record annual leave, study leave and professional leave, informing the Assistant/Head of Stores and Supply Chain.

Authorised signatory for Health Roster.

Ensure sickness absence is recorded, reported and managed appropriately.

Provide a full range of administrative provision to the Assistant/Head of Stores and Supply Chain. Assist in the management of complaints, reported incidents, Trust wide audits and monitoring for governance and responses to freedom of information requests as appropriate.

Working with the Assistant/Head of Stores and Supply Chain, oversee the effective management of the Materials Management/Stores team and Theatres Store team.

Attend daily/weekly corporate meetings and other meetings as instructed on behalf of the Assistant/Head of Stores and Supply Chain.

Organise meetings as required, producing agendas, notifying attendees, taking notes and distributing information. Support action plans and ensure appropriate follow up.

Working closely with the Procurement Department and Theatres department.

Human Resources:

Co-ordinate departmental recruitment processes liaising with recruitment as necessary.

In conjunction with recruitment ensure all new starters receive an appropriate company induction and co-ordinate departmental orientation. Record and monitor mandatory and development training and study record for administration staff.

Ensure all Human Resources policies and procedures are adhered to and to take informal and formal action where necessary

Undertake staff appraisals and support professional and personal development, in particular seeking opportunities for leadership development

General Duties and Responsibilities:

Ensure that the rotas accurately reflect the structure of the Teams and making sure annual leave is covered.

Manage the authorisation and allocation of access rights for starters, leavers and staff changes.

To support the Assistant Head of Stores and Supply Chain to resolve urgent issues.

Any other reasonable duties required by the Assistant Head of Stores and Supply Chain.

Report to the Assistant Head of Stores and Supply Chain on key performance indicators.

Strategy & Business Planning:

Manage own workload independently, addressing issues, concerns and problems as appropriate.

Understand National and departmental speciality specific policies, procedures and requirements, and to make appropriate judgements and allocations accordingly.

Take part and support the Assistant Head of Stores and Supply Chain, working to help deliver trust and divisional targets such as CIP targets and specialty level of objectives.

Skills and Training:

Support in the development of SOPs, operational policies and business cases to promote standardisation of practice, service development and changes in service delivery.

Demonstrate self-awareness and acknowledgement of own limitations. Lead the administration teams and promote and facilitate personal and career development opportunities for staff.

Design and prepare reports and monitoring tools as required using electronic programmes as appropriate

Policies and Procedures:

On-going review and updating of the policies and procedures.

Implements changes to policies and procedures which impact across a range of administrative and clerical services

Communications:

Internal: Liaison with Clinicians, General Managers, Assistant General Managers, Recruitment team, Workforce Information Officer/ESR Manager, Human Resources Managers, Postgraduate Medical Education staff, Switchboard, Support Services, Estates staff, Payroll Services, Occupational Health, Medical Secretaries, Booking staff, Project teams, IT Department, Information Department, Supplies Department and Finance as required.

External: Suppliers, George Eliot Hospital, Wye Valley Hospital, and others within the Group.

Ability to present and explain complex and conflicting information in a clear and concise manner which is appropriate for the audience and easily understood.

The ability to diffuse and mediate with clinical and non-clinical staff as required. Escalate to the General Manger or Head of Stores and Supply Chain when appropriate.

Person Specification

Qualifications

Essential

• Minimum of a Diploma qualification or equivalent
• Evidence of continuing personal and professional development

Desirable

• Knowledge or experience equivalent to Degree Level including Management/leadership qualification

Experience

Essential

• Staff management and leading a team
• Knowledge of Inpatient and Outpatient booking services and how these support specialities

Desirable

• Budget management - including monitoring expenditure and identifying savings
• Experience of developing business cases
• Operational management experience across a range of specialities

Skills

Essential

• Understanding of National NHS priorities and policy.
• Good interpersonal, oral and written skills including chairing meetings and report writing.
• Numerate with excellent analytical skills/ability
• Excellent problem-solving skills
• Advanced IT skills with Microsoft office
• Demonstrate confidence to liaise with all levels of staff across the Trust

Desirable

• Ability to negotiate with and influence staff at all levels

Personal Qualities

Essential

• Well organised and able to meet deadlines
• Ability to work under pressure in a challenging environment
• Able to apply a flexible approach to changing demands
• Self-motivated with a positive attitude to work
• Attention to detail and able to maintain high standards
• Able to manage sensitive and distressing information and manage conflict

Other

Essential

• Able to work hours to suit the need of the job, there will be evening and early meeting.
• Ability to work across the Trust on different sites.
• Driver / Car owner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

SWFT Clinical Services Ltd

Address

Heritage House

MILLERS ROAD

WARWICK

CV34 5AE

United Kingdom

Employer's website

https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)

Job description

Job responsibilities

Technical/Operational

To take responsibility for complex diagnostic fault finding, problem solving and repair and maintenance of equipment.

To undertake servicing and installation of equipment and systems within the Trust and in other properties maintained by the Maintenance Department. Including Water Systems, Natural Gas appliances/equipment, HVAC, Steam raising Plant, Refrigeration, Medical Gas Systems, Mechanical Pressure Systems, Oil fired plant, Drainage and Decontamination etc.

To carry out new work or undertake new production appropriate to his/her original trade using relevant instruments and machinery without supervision. This may include the manufacture, assembly, erection and installation of new work using own initiative, experience and judgement.

To analyse and diagnose plant problems using Building Management System

To effect temporary repairs/ make safe works in emergency situations. Report and facilitate all repairs as necessary.

To undertake condition surveys of equipment and acceptance testing of new equipment To act as nominated competent person in own specialist trained areas for statutory standards in line with appropriate HTM standard.

To undertake the role of an emergency engineer in an emergency on-call system covering all properties maintained by the Trust and as specified by the Estates Supervisor.

To act as nominated competent person in own specialist trained areas for statutory standards in line with appropriate HTM standard.

To undertake the role of an emergency engineer in an emergency on-call system covering all properties maintained by the Trust and as specified by the Estates Supervisor.

Communications/Organisational

To liaise with front line clinical staff to understand and communicate issues relating to complex engineering plant and equipment.

To prioritize and plan own workload, taking responsibility for assessing and re-allocating duties in response to priority, in liaison with Supervisor.

To train less experienced maintenance staff in using complex engineering plant and equipment.

Co-ordinate the work of contractors and supervise the work of junior maintenance staff and contractors on a day to day basis.

To contribute to the development of plant maintenance procedures.

To take responsibility for purchase of spares and materials using allocated Trust purchase cards, coding expenditure to appropriate works docket.

To use computerized Planet (CAFM) system to record all hours and materials used for each work order

Person Specification

Qualifications

Essential

• Plumbing Advanced craft
• Certificate including
• Installation/maintenance of heating systems & appliances
• Water Hygiene awareness training
• Asbestos Awareness

Desirable

• Heating & Ventilation (HVAC) CP
• Unvented Hot water Systems
• Gas Safe Accreditation
• Decontamination (Porous load Sterilizers/washer disinfectors)
• Steam BOAS Accreditation
• Health & Safety awareness
• Medical Gas (MGCP)

Experience

Essential

• Significant commercial & domestic trade experience
• Demonstrate evidence of working processes in a highly regulated environment
• Fault finding and installation
• Practical & theoretical experience in domestic, plus Commercial industries.

Skills

Essential

• Good communication skills - able to communicate complex technical and safety information to other staff, contractors, patients
• Able to work on own initiative.
• Team player.
• Must have excellent IT skills
• Good organisational skills - able to prioritise and work to deadlines
• To effectively plan/schedule workloads from CAFM system - including Planned Maintenance & breakdowns
• Analytical skills for complex problem solving, fault diagnosis, risk assessment of complex multi-faceted equipment

Personal Qualities

Essential

• Pleasant and professional manner.
• Conscientious and reliable.
• Able to use fine tools and electronic equipment.

Other

Essential

• Full clean driving licence.
• To participate in an emergency on call rota.
• Good presentation
• Frequent requirement to exert physical effort for several long periods in shift.
• Frequent exposure to unpleasant conditions.(i.e. Confined spaces)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

SWFT Clinical Services Ltd

Address

Warwick Hospital

Lakin road

Warwick

CV34 5BW

United Kingdom

Employer's website

https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)

Job description

Job responsibilities

Meeting, greeting and providing a welcoming reception for all staff, patients and members of the general public visiting, and to ensure that at all times the reception duties are carried out to the highest standards.

Responsible for processing all telephone calls to the clinic.

To provide a receptionist service directing patients/clients to the appropriate area as determined by clinical/service appointments or otherwise. Dealing with direct personal queries at the reception desk.

Operate the switchboard in a courteous and efficient manner respecting patient confidentiality and expressing diplomacy/sensitivity when taking messages and relaying detailed information to relevant personnel.

Responsible for organising appointments and maintaining the scheduling system for the various services within your clinic.

To schedule, manage, negotiate, arrange and amend appointments and clinics within established guidelines. This will include dealing with telephone and direct enquires from patients, staff, other health care professionals and visitors on a daily basis. To act on own initiative in the absence of senior staff to resolve any queries/problems, fill vacant appointments, maximise clinic capacity and use resources variably.

To arrange transport for patients, liaising with the ambulance service; to record and monitor any transport problems and negotiate solutions acceptable to patients, therapies staff and the ambulance service.

To distribute departmental post, prioritising anything that requires urgent attention and ensure relevant documentation is acted on promptly and appropriately.

To provide non-clinical advice and information regarding appointments, processes or procedures to patients, visitors and other members of clinic staff, as required.

Authorised to use the Trust IT system (Lorenzo) to view and retrieve patient information, on behalf of the various departments, as requested and to use this system to schedule, manage, negotiate, arrange and amend appointments and clinics.

Responsible for dealing with both internal and Royal Mail postal systems.

To be vigilant in observation of the clinic security system, taking appropriate action as required and report any such action immediately.

To respond to the fire alarm and emergency calls ensuring established procedures are followed.

To book meeting rooms on site.

The post-holder will advise the Multiple Site Reception Manager/Senior Administrator Hotel Services as soon as is practicable of any problems or operational difficulties which affect the efficiency of the reception service.

To work in other areas/clinics, subject to ability to travel.

To be able to advise general enquiries, both telephone and face to face with regard to Family Planning Clinics.

To be able to handle distressed/aggressive patients/clients in a sympathetic and understanding manner and to be able to resolve issues with a minimum of guidance.

To be responsible for the allocation of internal keys to the building on a day-to-day basis ensuring their safe return.

Reporting/logging all maintenance work/requests

Be responsible for dispensing of hearing aid batteries, issuing welfare foods in exchange for tokens or cash and issuing foot files for cash, ensure adequate stocks are maintained and re-order as necessary.

Organise own workload.

Assist with the opening and closing of the clinic when necessary.

Be responsible for the ordering of stationery for reception only, and when delivered to ensure that all goods are checked against delivery notes and stored in appropriate cupboards and all paperwork accurately filed.

To carry out any other additional duties as deemed appropriate the status of this post.

Communications and Working Relationships:

To have good interpersonal skills and be able to communicate with staff, patients, visitors and clinic users.

Person Specification

Qualifications

Essential

• Education to secondary school standard
• GCSE or equivalent in Maths and English at grade C or above
• Customer Care skills - NVQ level 2 or working towards
• Computer literate

Desirable

• Switchboard training preferable

Experience

Essential

• Experience of reception duties

Desirable

• Experience of switchboard
• Experience in Healthcare environment

Skills

Essential

• Competent IT skills
• Ability to comprehend and work within the Trust Policies of Data Protection, Equal Opportunities and Health and Safety
• Ability to cope working in a stressful environment and with emotional or aggressive patients and carers
• Excellent command of the English language
• Excellent written, verbal and nonverbal communication skills
• Good negotiating skills
• Ability to multitask
• Excellent telephone manner

Desirable

• Knowledge of a computerised booking/appointment system
• Understanding therapy role and terminology

Personal Qualities

Essential

• Organised and able to prioritise
• Flexible and reliable
• Able to work effectively under pressure and frequently difficult/distressing circumstances
• Able to work on their own but also as part of a team.
• Calm and courteous when dealing with callers and personal request
• Good problem-solving skills
• Efficient manner in dealing with general public.

Other

Essential

• Flexible to cover annual leave and sickness

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

SWFT Clinical Services Ltd

Address

Stratford Health Care

Arden Street

Stratford Upon Avon

CV37 6NQ

United Kingdom

Employer's website

https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)

Job description

Job responsibilities

Fulfils the professional duties of a registered Pharmacist to statutory standards and codes of practice in accordance with best practice and acts effectively and ethically to meet needs.

Co-ordinates and contributes to the day-to-day operations of the Pharmacy, which will include clinical, and accuracy checks of hospital prescriptions and TTO prescriptions to ensure patients are discharged in a timely manner.

Provide advice and information on medicines management and stock supplies to patients and the wider clinical teams to have a greater impact on safe and accurate prescribing and to ensure better compliance with patients.

Support the chemotherapy screening pharmacists in performing accuracy checks on prescriptions for oral SACT and supportive medicines.

Support the counter assistant in the sale of over-the-counter sales of medicines with appropriate advice where needed.

Shares in developing the business plan, drives performance against it, and contributes to the delivery of elements of the business plan (professional best practice, sales and profitability) on time and in full.

Recruits, trains, accredits and develops staff to meet business and professional needs, builds team spirit and motivation, leads by example, and on delegation from the Pharmacy Manager, monitors performance, including performance reviews.

In the statutory role of Responsible Pharmacist, assures service quality, and patient safety, through the application of policies and procedures, effective systems and competent personnel. Helps the Superintendent Pharmacy Manager to respond promptly to new guidelines or professional standards. Aware of MHRA recalls and acts accordingly.

Maintains a professional and clinical network for the sharing of ideas, advice, information and peer support. Liaises with Trust staff to support our common goal.

Monitors team performance against a range of key performance indicators, including customer satisfaction (and the prompt and effective response to complaints), value for money, formulary compliance, response to incidents, errors and product alerts. Contributes to periodic reviews with the Trust Head of Pharmacy as the commissioner of services and with the Managing Director. Submits and acts upon DATIX/Inphase incidents.

Maintains excellent working relationships and good communications with commissioners, customers and medical staff.

Ensures confidentiality and clinical information, which may relate to customers, staff, Company policies, prices, business information, and takes account of requirements of the Data Protection Act and Freedom on Information legislation.

Ensures that paperwork is completed accurately and on time, provides information and reports in a concise manner, communications issues and proposed actions as appropriate, and attends meetings as required by the Company.

Manages their own personal development, including fulfilment of the annual CPD requirement of a pharmacist, and any future requirement for period revalidation for professional practice.

Adhere to H&S, equal opportunities and all other relevant legislations. Communicates to Pharmacy Manager to ensure policies and SOPS are updated and acted upon.

Completes SWFT oral chemotherapy training to enable the clinical screening of prescriptions.

May be required to open and close the pharmacy when necessary, so will be required to be a key holder.

Any other relevant duties at the request of the line manager

Communications and Working Relationships:

Engender a customer first culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.

To provide a liaison service between users and suppliers to fulfil the customer need.

Person Specification

Qualifications

Essential

• Degree in Pharmacy (Masters or equivalent)
• Current UK registration as Pharmacist

Desirable

• Clinical Diploma
• Leadership courses

Experience

Essential

• Hospital Outpatient Pharmacy experience Community Pharmacy experience in the UK with some NHS enhanced or advanced services
• NHS Hospital prescribing awareness (formularies, etc.) which may have been achieved through dispensing hospital outpatient scripts and/or monitored dose dispensing of discharge meds in the community

Skills

Desirable

• Knowledge of Wellsky/ CMM
• Knowledge of EPR system.

Personal Qualities

Essential

• Ability to resume the role of responsible pharmacist
• Able to work under pressure in a busy environment
• Decisive - able to make quick decisions with limited information
• Able to prioritise and make good use of time Customer focus
• Professional credibility
• Influencing and negotiation skills and experience
• Excellent communication and interpersonal skills.
• Coordinating team
• Able to deal with queries and complaints Being able to adapt to change in work or workload.

Other

Essential

• Ability to work across sites- must have own car

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

SWFT Clinical Services Ltd

Address

George Eliot Hospital Outpatient Pharmacy

College Street

Nuneaton

CV10 7DJ

United Kingdom

Employer's website

https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)

Job description

Job responsibilities

To receive and re-direct telephone calls to the appropriate departments in an efficient friendly manner

To maintain a helpful and confident manner when dealing with patients, visitors and staff in order to promote the caring and professional image of the Trust.

To assist the general public with directions and enquiries at the reception window, which may include but not exclusive to PPE, patient transfers via porters, etc

To operate the hospital bleep system including daily tests, dealing with faults and to issue batteries as required and recycle the batteries

To issue and maintain records of key allocation and door codes for key personnel

To monitor and escalate the emergency numbers 2222 & 3333, at all times

To support on the activation of emergency procedures in the event of fire, cardiac arrest, maternity emergencies and major emergencies and to inform appropriate personnel

To maintain all appropriate records including on-call rotas, on-call mobile phone numbers

Programme the on-call phones to the relevant on call consultants

To provide on-call lists for the relevant wards and departments

To deal with requests for access from the general public to hospital wards in an efficient and friendly manner

To deal and escalate requests for non-emergency transport from wards and departments using SWFT logistics

Follow set procedures when reporting faults with equipment

To regularly carry out the testing the emergency red phones throughout the hospital

To initial assist and escalate the emergency lift phones/communication as and when required.

To support in the regular testing of alarms and systems in conjunction with Estates

To regularly monitor alarm panels and report any issues to security, porters or estates, blood bank, or any other associated team

To liaise with Estates out of hours on-call staff with regard to issues relating to maintenance for all South Warwickshire NHS Foundation Trust Hospitals. Warwick, Stratford, Rehab, Ellen Badger.

To be the primary site contact for calls relating to patient transfers/discharges for via the agree logistics service provider

Update the internal telephone directory from the starters and leavers list

To support the internal postal team relating to mail redirecting around the Trust which cannot be identified

To support queries relating to car parking in the absence of the Security team

To take all necessary care for the security of equipment and information

To co-operate with colleagues and management to ensure the health and safety of themselves and others

To liaise with relevant personnel and co-ordinate any queries concerning the mortuary out of hours

To contact and assist, if applicable, the on-call manager with regard to out of hours queries

Regular use of the Trust computerised Patient Administration System Lorenzo to locate patients and assist with enquiries

To communicate and respond to patients and/or departments that contact the Trust whom are hard of hearing, via the dedicated handset

To liaise with Medical staffing about locum Doctors

To issue locum packs, identity badges and accommodation keys

To provide the support for issuing of temporary ID cards which may need required out of hours

Sign out fall back smart card for A&E staff when necessary

Deal with contractors, out of hours, upon request

To accept and forward any calls/information for a number of complex teams around the Trust, out of hours

Hand out Rheumatology prescriptions and blood forms to patients obtaining signatures

To be a primary contact for access to the main hospital site, out of hours, for patients, visitors and staff via the intercom

There will be a requirement to work alone and unsupervised from 5pm Monday to Friday, weekends and some bank holidays

Communications and Working Relationships

To have good interpersonal skills and to be able to communicate with all levels of staff, patients, visitors and all hospital users

Person Specification

Qualifications

Essential

• Level 3 education or equivalent experience
• Communications and customer relations skills

Experience

Essential

• Previous experience working in telecommunications services

Desirable

• Experience gained preferably within the NHS

Skills

Essential

• Good verbal communication skills
• Good organisational skills
• Ability to plan workload and work under pressure
• Good working knowledge of confidentiality
• Computer keyboard skills for data entry
• Able to work independently and as a part of a team, referring to supervisor as needed

Personal Qualities

Essential

• Articulate and polite
• Responsible and reliable
• Co-operative and flexible worker
• Able to work as part of a team
• Good organisational skills
• Able to concentrate on tasks and change priorities as the role requires

Other

Essential

• Able to work on a shift basis
• Willingness to work additional hours
• Able to work unsupervised and alone out of hours and weekends

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

SWFT Clinical Services Ltd

Address

Warwick Hospital

Lakin Road

Warwick

CV34 5BW

United Kingdom

Employer's website

https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)

Job description

Job responsibilities

Contract Assurance

Coordinate the ongoing assurance programme for the Soft FM contract.

Monitor contractual performance against agreed KPIs, Service Level Agreements (SLAs), and contractual obligations.

Review performance data, audit outcomes, and compliance reports to identify trends, risks, and areas requiring improvement.

Maintain accurate records demonstrating compliance with contractual requirements.

Support the preparation of monthly and quarterly contract performance reports, from information shared by the Soft FM supplier

Escalate contractual concerns and emerging risks to the Head of Operational Facilities or Leads that cover the contract provisions

Performance Monitoring

Collate assurance information from multiple operational teams within Hotel Services and share findings of drop in standards and assurance with the Soft FM provider

Analyse audit findings and produce performance summaries cross referencing the Soft FM KPIs and standards have not met the obligations

Coordinate evidence required for contract meetings.

Monitor action plans arising from audits, inspections, complaints, and incidents.

Ensure agreed corrective actions are tracked through to completion.

Liaison and Coordination

Act as the central liaison point between:

SWFTCS Facilities Management

SWFTCS Facilities operational teams

Contracted Soft FM provider

Trusts Infection Prevention and Control

Trusts Nursing teams

SWFTCS Estates colleagues

Facilitate communication regarding service performance, compliance issues, and contractual obligations

Report at meetings relating to contract performance and assurance and where gaps can be seen proactively

Audit Coordination

Coordinate assurance information generated through operational monitoring and join auditing/shaddowing including:

Training performance and expectations

National Standards of Healthcare Cleanliness audits

Cleaning inspections including efficacy auditing

Incidents and trends

PLACE inspections

Patient feeding audits

Waste management audits

Linen management audits

Security inspections and audits

Portering performance reviews

Retail service monitoring

Ensure audit results are validated, recorded, and reported appropriately.

Governance

Support contract governance arrangements.

Prepare documentation for contract review meetings.

Produce dashboards and reports highlighting performance trends.

Maintain risk and issue logs relating to contract performance.

Assist with evidence collection for internal and external inspections

Continuous Improvement

Identify recurring service issues and support development of improvement plans.

Work with operational teams and the contractor to improve service quality.

Share learning from audits, incidents, complaints, and patient feedback.

Information Management

Maintain contract assurance databases.

Produce performance reports showing performance

Ensure documentation is accurate, complete, and available for inspection.

Support production of Board and Committee reports where required.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent experience in Facilities Management, Contract Management, Business Administration, or a related discipline
• Evidence of continuing professional development.

Experience

Essential

• Experience of contract monitoring
• Experience within NHS Facilities or Soft FM.
• Experience coordinating audits and assurance processes.
• Experience producing performance reports and analysing data.
• Experience working with multiple stakeholders.

Skills

Essential

• Understanding of Soft FM services.
• Knowledge of NHS quality assurance processes.
• Understanding of KPIs and Service Level Agreements
• Awareness of NHS recognised Legislation, guidance and/or best practice.
• Knowledge of governance and compliance processes.
• Experience in outsourced FM contracts.

Desirable

• Knowledge of Contract Management.
• Experience using CAFM or contract management systems.
• Knowledge of PLACE assessments.
• Knowledge of ERIC and NHS performance reporting.

Personal Qualities

Essential

• Professional and approachable.
• Collaborative working style.
• Strong attention to detail.
• Able to work independently.
• Commitment to continuous improvement.
• Customer-focused with excellent interpersonal skills.

Other

Essential

• Passes Occupational Health Screening
• Good presentation.
• Willingness to work out of normal working hours when necessary
• Holds a current driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

SWFT Clinical Services Ltd

Address

Warwick Hospital

Lakin Road

Warwick

CV34 5BW

United Kingdom

Employer's website

https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)

Job description

Job responsibilities

Portering and ODO leadership

Your primary responsibility/duty is to lead all aspects of the daily operations of the area/areas by providing an excellent customer focused service, ensuring that all Department tasks/duties are completed in a professional and timely fashion.

To be responsible for the supervision and administration of the porters and ODOs designated within Radiology and Theatres This will include but not exclusive to appraisals, attendance, booking of bank staff, sickness / absence records through the use of the Trust databases, and arranging bespoke and or mandatory training.

The role will be onsite based and support should there be shortfalls in the team

To manage and maintain adequate staffing levels by co-ordinating, liaising and producing all staff duties/rosters, ensuring that any staff absence is covered.

The post holder will be required to deal with complex, emotional, and confidential facts and situations that may require them to make difficult decisions to resolve the situations and/or issues. During this time the post holder will be required to show professionalism whilst demonstrating empathy and maintaining confidentiality at all times.

The post holder is expected to assist in the creation and reviewing of policies and departmental procedures, once agreed implement the changes within the departments of responsibility.

The post holder will be required to undertake incident reporting and investigation, disciplinary, sickness absence, health & safety, and moving and handling investigations in a fair, objective and professional manner, ensuring that where appropriate action/sanctions are taken and that consideration of preventive action is implemented.

The post holder will be responsible for identifying and undertaking all types of risk assessments for example but not exclusive, health & safety, COSHH, moving & handling, and to lead on any subsequent action plans that may occur as a result of the risk assessment being undertaken, ensuring that all actions/assessments are discussed with the relevant staff teams/groups and are implemented maintaining controls, contingencies and action.

Provide an efficient and effective response to deal with day to day enquires and complaints, escalating complex issues to the relevant manager.

To manage own diary ensuring that all meetings, hearings, staff/management one-to-ones are attended in a timely fashion.

To undertake audits ensuring that all evidence required is gathered appropriately and that all necessary documentation is completed correctly and that any resulting urgent actions are communicated to the relevant parties as soon as feasibly possible, and required written reports and documentation are forwarded to the appropriate member of staff/organisation in a professional and timely fashion.

To assist in the design and implementation of all bespoke departmental training courses.

Ensure that the services/departments of management responsibility and indeed yourself (the post holder) attend all mandatory and other job specific training as required, keeping accurate records of completion.

Undertake/arrange and attend team/department meetings on a regular basis and contribute to building effective teamwork in exchanging views and ideas and communicating effectively, ensuring that minutes are taken when required. To provide short-term cover for colleagues during periods of leave.

The above is only an outline of the tasks, responsibilities and outcomes required of the role.

Person Specification

Qualifications

Essential

• Provide Qualification level to underpin the requirements of the role. Minimum A Level or NVQ Level 3.Or appropriate experience in a similar role

Desirable

• Specific Facilities Management / Logistics Qualification to NVQ Level 3 or higher. Or relevant experience in a similar role

Experience

Essential

• Previous experience in dealing with a large workforce.
• Previous experience in dealing with patients and public.
• Supervisory or first line management experience within Service areas.
• Organisational Management Skills.
• Knowledge of Trust Risk Assessment process.
• Basic Health & Safety knowledge
• Knowledge of Trust Risk / Human Resource policies and procedures

Desirable

• Organisational Management Skills
• Knowledge of Trust Risk Assessment process.
• Portering Management / Supervisory experience

Skills

Essential

• Ability to take reports and integrate across various other platforms and provide the core message and output as required.
• Work with minimal day to day leadership. Agree development needs for the role in advance and keep to key milestones. Drive the requirement purposefully.
• Ability to conduct staff appraisals.
• Ability to communicate both written and verbally with other staff, Trust employees, patients and public.
• Self-motivated. Able to work without supervision
• Ability to prioritise instructions
• Ability to work under pressure to meet tight deadlines.
• Ability to work as part of a team

Personal Qualities

Essential

• Leadership skills to develop support within the wider peer group
• Ability to deputise line management.
• Flexible approach to working hours.
• Friendly, approachable disposition

Other

Essential

• Passes Occupational Health Screening
• Good presentation.
• Willingness to work out of normal working hours when necessary
• Holds a current driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

SWFT Clinical Services Ltd

Address

Warwick Hospital

Lakin Road

Warwick

CV34 5BW

United Kingdom

Employer's website

https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)

Job description

Job responsibilities

Prepare labels using the pharmacy computer system Wellsky and correctly assemble outpatient, private and oral chemotherapy prescriptions, ensuring each item is accurately dispensed and in the correct packaging, according to standard operating procedures (SOP).

Dispense and prepare TTO medicines to ensure patients are discharged safely and efficiently.

Stock management to include ordering, receiving and checking off stock. Loading the robot with stock and querying and working with procurement team to resolve stock queries and discrepancies.

Remove expired, unwanted and overstocked drugs and inform a senior member of staff.

Empty the returned patient/ or unwanted medication and sort drugs for destruction or recycling whilst following COSHH regulations and SOP.

Handing out medicines, over the counter sales of medicines and relevant stock procurement duties to maintain and improve retail sales.

Minimise waiting times whilst maintaining professional standards.

Strives to achieve and maintain best professional best practice and works towards achieving business KPI targets

Assures service quality and patient safety, by following SOPs and Health and Safety policy

Offers suggestions to improve the way we work utilising best practices.

Maintains excellent working relationships and good communications with patients and Trust employees. Contributes to the teamwork ethic so enabling the best possible service and care to patients.

Communications and Working Relationships:

Engender a customer first culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.

To respond to telephone and face-to-face queries of a routine pharmaceutical nature from patients or their representatives and to refer queries to the pharmacist when appropriate.

Receive prescription fees from outpatients (NHS and private), or complete exemption declaration forms and assist outpatients to determine their prescription charge exemption.

To respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement.

To select and recommend suitable products and provide advice on their correct use.

Person Specification

Qualifications

Essential

• NVQ Level 2 in Pharmacy Services
• GCSE at Grade C or above in Maths and English
• UK Pharmacy dispensing accreditation

Experience

Essential

• Previous outpatient pharmacy experience

Desirable

• Previous hospital pharmacy experience

Skills

Desirable

• Healthcare assistant course - sales of over-the-counter medicines.
• Dispensing of hospital prescriptions.

Personal Qualities

Essential

• Able to work well in a team
• Able to work well under pressure
• Patient focused
• Confident and articulate
• Able to communicate well with other colleagues within hospital setting and patients
• Commitment to the long-term improvement of the pharmacy service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

SWFT Clinical Services Ltd

Address

Outpatient Pharmacy University Hospital Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Employer's website

https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)

Job description

Job responsibilities

Technical/Operational

To take responsibility for complex diagnostic fault finding, problem solving and repair and maintenance of equipment.

To undertake servicing and installation of equipment and systems within the Trust and in other properties maintained by the Maintenance Department. Including Water Systems, Natural Gas appliances/equipment, HVAC, Steam raising Plant, Refrigeration, Medical Gas Systems, Mechanical Pressure Systems, Oil fired plant, Drainage and Decontamination etc.

To carry out new work or undertake new production appropriate to his/her original trade using relevant instruments and machinery without supervision. This may include the manufacture, assembly, erection and installation of new work using own initiative, experience and judgement.

To analyse and diagnose plant problems using Building Management System

To effect temporary repairs/ make safe works in emergency situations. Report and facilitate all repairs as necessary.

To undertake condition surveys of equipment and acceptance testing of new equipment To act as nominated competent person in own specialist trained areas for statutory standards in line with appropriate HTM standard.

To undertake the role of an emergency engineer in an emergency on-call system covering all properties maintained by the Trust and as specified by the Estates Supervisor.

To act as nominated competent person in own specialist trained areas for statutory standards in line with appropriate HTM standard.

To undertake the role of an emergency engineer in an emergency on-call system covering all properties maintained by the Trust and as specified by the Estates Supervisor.

Communications/Organisational

To liaise with front line clinical staff to understand and communicate issues relating to complex engineering plant and equipment.

To prioritize and plan own workload, taking responsibility for assessing and re-allocating duties in response to priority, in liaison with Supervisor.

To train less experienced maintenance staff in using complex engineering plant and equipment.

Co-ordinate the work of contractors and supervise the work of junior maintenance staff and contractors on a day to day basis.

To contribute to the development of plant maintenance procedures.

To take responsibility for purchase of spares and materials using allocated Trust purchase cards, coding expenditure to appropriate works docket.

To use computerized Planet (CAFM) system to record all hours and materials used for each work order

Person Specification

Qualifications

Essential

• Plumbing Advanced craft
• Certificate including
• Installation/maintenance of heating systems & appliances
• Water Hygiene awareness training
• Asbestos Awareness

Desirable

• Heating & Ventilation (HVAC) CP
• Unvented Hot water Systems
• Gas Safe Accreditation
• Decontamination (Porous load Sterilizers/washer disinfectors)
• Steam BOAS Accreditation
• Health & Safety awareness
• Medical Gas (MGCP)

Experience

Essential

• Significant commercial & domestic trade experience
• Demonstrate evidence of working processes in a highly regulated environment
• Fault finding and installation
• Practical & theoretical experience in domestic, plus Commercial industries.

Skills

Essential

• Good communication skills - able to communicate complex technical and safety information to other staff, contractors, patients
• Able to work on own initiative.
• Team player.
• Must have excellent IT skills
• Good organisational skills - able to prioritise and work to deadlines
• To effectively plan/schedule workloads from CAFM system - including Planned Maintenance & breakdowns
• Analytical skills for complex problem solving, fault diagnosis, risk assessment of complex multi-faceted equipment

Personal Qualities

Essential

• Pleasant and professional manner.
• Conscientious and reliable.
• Able to use fine tools and electronic equipment.

Other

Essential

• Full clean driving licence.
• To participate in an emergency on call rota.
• Good presentation
• Frequent requirement to exert physical effort for several long periods in shift.
• Frequent exposure to unpleasant conditions.(i.e. Confined spaces)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

SWFT Clinical Services Ltd

Address

Warwick Hospital

Lakin road

Warwick

CV34 5BW

United Kingdom

Employer's website

https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

Communication

To provide and receive routine information which requires tact and persuasive skills and where there may be barriers to understanding e.g. liaising with a diverse range of colleagues Trust wide.

Maintain good communication links with contractors.

Communicate, establish and maintain professional relationships with:

• External contractors
• Infection Control Department
• Heads of Nursing and Matrons
• Ward Managers
• Senior Trust staff

Liaise with other departments and services to disseminate information efficiently.

Regularly communicate, establishing and reporting baseline responsibility with direct line manager.

Develop, and maintain effective links with Heads of Nursing/ Matrons, and clinical staff across all units Trust wide.

Ability to provide appropriate written information to the Hotel Services Senior Managers and participate in any review of service specifications

Ensure that any breach in standards is reported promptly to your line Manager.

Liaise with Contract Managers and take appropriate action to advise, resolve and rectify any shortfalls as necessary.

Domestic Services

In line with the Domestic Cleaning specification:

Monitoring of Ward and departmental areas to an agreed schedule and document as appropriate

Produce action plan for contractor with any shortfalls in cleaning standards with appropriate targets highlighted

If any maintenance/ nursing/equipment issues found raise with relevant department

Spots checks to ensure cleanliness issue have been rectified within the agreed timeframe

Results spread sheet to be updated to Assistant General Manager - Hotel Services on a weekly basis

Linen Services

Quarterly stock take of staff uniforms

Monitoring of the Contracted Linen Supplier to ensure compliance with specification

Portering

Auditing of specific tasks within portering function such as waste trails, soiled linen process, patient movements in conjunction with the Hotel Service Managers

Catering

Participating in the auditing of Patient Food delivery service from main/ward kitchen to patient to include temperature/taste testing.

General Duties

Producing and typing up of all audit results in a timely manner

Participation in the Patient Led Assessments for the Care Environment (PLACE) annual programme

Assist with processing of invoices for all sections under Hotel Services Department

Person Specification

Qualifications

Essential

• Good standard of education
• Communications and customer relations skills
• Professional qualification -Level 3 in Customer Service or NVQ or higher in environmental or similar level education or equivalent experience
• Working knowledge of Word and Excel

Experience

Desirable

• Experience of monitoring/auditing of standard and procedure
• Experience gained preferably within the NHS

Skills

Essential

• Good verbal communication skills
• Good organisational skills
• Ability to plan workload and work under pressure
• Good working knowledge of confidentiality
• Computer keyboard skills
• Able to deal, liaise and communicate with all levels of staff
• Knowledge of departmental/staffing structures within NHS

Personal Qualities

Essential

• Articulate and polite
• Responsible and reliable
• Co-operative and flexible
• Able to rationalise and deal with moderate issues/problems
• Good organisational skills

Other

Essential

• Willingness to work additional hours if required
• Appropriate independent means of transport

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

SWFT Clinical Services Ltd

Address

Warwick Hospital

Lakin Road

Warwick

CV34 5BW

United Kingdom

Employer's website

https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)

Job description

Job responsibilities

Prepare labels using the pharmacy computer system Wellsky and correctly assemble outpatient, private and oral chemotherapy prescriptions, ensuring each item is accurately dispensed and in the correct packaging, according to standard operating procedures (SOP).

Dispense and prepare TTO medicines to ensure patients are discharged safely and efficiently.

Stock management to include ordering, receiving and checking off stock. Loading the robot with stock and querying and working with procurement team to resolve stock queries and discrepancies.

Remove expired, unwanted and overstocked drugs and inform a senior member of staff.

Empty the returned patient/ or unwanted medication and sort drugs for destruction or recycling whilst following COSHH regulations and SOP.

Handing out medicines, over the counter sales of medicines and relevant stock procurement duties to maintain and improve retail sales.

Minimise waiting times whilst maintaining professional standards.

Strives to achieve and maintain best professional best practice and works towards achieving business KPI targets

Assures service quality and patient safety, by following SOPs and Health and Safety policy

Offers suggestions to improve the way we work utilising best practices.

Maintains excellent working relationships and good communications with patients and Trust employees. Contributes to the teamwork ethic so enabling the best possible service and care to patients.

Communications and Working Relationships:

Engender a customer first culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.

To respond to telephone and face-to-face queries of a routine pharmaceutical nature from patients or their representatives and to refer queries to the pharmacist when appropriate.

Receive prescription fees from outpatients (NHS and private), or complete exemption declaration forms and assist outpatients to determine their prescription charge exemption.

To respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement.

To select and recommend suitable products and provide advice on their correct use.

Person Specification

Qualifications

Essential

• NVQ Level 2 in Pharmacy Services
• GCSE at Grade C or above in Maths and English
• UK Pharmacy dispensing accreditation

Experience

Essential

• Previous outpatient pharmacy experience

Desirable

• Previous hospital pharmacy experience

Skills

Desirable

• Healthcare assistant course - sales of over-the-counter medicines.
• Dispensing of hospital prescriptions.

Personal Qualities

Essential

• Able to work well in a team
• Able to work well under pressure
• Patient focused
• Confident and articulate
• Able to communicate well with other colleagues within hospital setting and patients
• Commitment to the long-term improvement of the pharmacy service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

SWFT Clinical Services Ltd

Address

Outpatient Pharmacy University Hospital Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Employer's website

https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)

Job description

Job responsibilities

Prepare labels using the pharmacy computer system Wellsky and correctly assemble outpatient, private and oral chemotherapy prescriptions, ensuring each item is accurately dispensed and in the correct packaging, according to standard operating procedures (SOP).

Dispense and prepare TTO medicines to ensure patients are discharged safely and efficiently.

Stock management to include ordering, receiving and checking off stock. Loading the robot with stock and querying and working with procurement team to resolve stock queries and discrepancies.

Remove expired, unwanted and overstocked drugs and inform a senior member of staff.

Empty the returned patient/ or unwanted medication and sort drugs for destruction or recycling whilst following COSHH regulations and SOP.

Handing out medicines, over the counter sales of medicines and relevant stock procurement duties to maintain and improve retail sales.

Minimise waiting times whilst maintaining professional standards.

Strives to achieve and maintain best professional best practice and works towards achieving business KPI targets

Assures service quality and patient safety, by following SOPs and Health and Safety policy

Offers suggestions to improve the way we work utilising best practices.

Maintains excellent working relationships and good communications with patients and Trust employees. Contributes to the teamwork ethic so enabling the best possible service and care to patients.

Communications and Working Relationships:

Engender a customer first culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.

To respond to telephone and face-to-face queries of a routine pharmaceutical nature from patients or their representatives and to refer queries to the pharmacist when appropriate.

Receive prescription fees from outpatients (NHS and private), or complete exemption declaration forms and assist outpatients to determine their prescription charge exemption.

To respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement.

To select and recommend suitable products and provide advice on their correct use.

Person Specification

Qualifications

Essential

• NVQ Level 2 in Pharmacy Services
• GCSE at Grade C or above in Maths and English
• UK Pharmacy dispensing accreditation

Experience

Essential

• Previous outpatient pharmacy experience

Desirable

• Previous hospital pharmacy experience

Skills

Desirable

• Healthcare assistant course - sales of over-the-counter medicines.
• Dispensing of hospital prescriptions.

Other

Essential

• Able to work well in a team
• Able to work well under pressure
• Patient focused
• Confident and articulate
• Able to communicate well with other colleagues within hospital setting and patients
• Commitment to the long-term improvement of the pharmacy service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

SWFT Clinical Services Ltd

Address

Outpatient Pharmacy Warwick Hospital

Lakin Road

Warwick

CV34 5BW

United Kingdom

Employer's website

https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)