Job description

Job responsibilities

To receive and re-direct telephone calls to the appropriate departments in an efficient friendly manner

To maintain a helpful and confident manner when dealing with patients, visitors and staff in order to promote the caring and professional image of the Trust.

To assist the general public with directions and enquiries at the reception window, which may include but not exclusive to PPE, patient transfers via porters, etc

To operate the hospital bleep system including daily tests, dealing with faults and to issue batteries as required and recycle the batteries

To issue and maintain records of key allocation and door codes for key personnel

To monitor and escalate the emergency numbers 2222 & 3333, at all times

To support on the activation of emergency procedures in the event of fire, cardiac arrest, maternity emergencies and major emergencies and to inform appropriate personnel

To maintain all appropriate records including on-call rotas, on-call mobile phone numbers

Programme the on-call phones to the relevant on call consultants

To provide on-call lists for the relevant wards and departments

To deal with requests for access from the general public to hospital wards in an efficient and friendly manner

To deal and escalate requests for non-emergency transport from wards and departments using SWFT logistics

Follow set procedures when reporting faults with equipment

To regularly carry out the testing the emergency red phones throughout the hospital

To initial assist and escalate the emergency lift phones/communication as and when required.

To support in the regular testing of alarms and systems in conjunction with Estates

To regularly monitor alarm panels and report any issues to security, porters or estates, blood bank, or any other associated team

To liaise with Estates out of hours on-call staff with regard to issues relating to maintenance for all South Warwickshire NHS Foundation Trust Hospitals. Warwick, Stratford, Rehab, Ellen Badger.

To be the primary site contact for calls relating to patient transfers/discharges for via the agree logistics service provider

Update the internal telephone directory from the starters and leavers list

To support the internal postal team relating to mail redirecting around the Trust which cannot be identified

To support queries relating to car parking in the absence of the Security team

To take all necessary care for the security of equipment and information

To co-operate with colleagues and management to ensure the health and safety of themselves and others

To liaise with relevant personnel and co-ordinate any queries concerning the mortuary out of hours

To contact and assist, if applicable, the on-call manager with regard to out of hours queries

Regular use of the Trust computerised Patient Administration System Lorenzo to locate patients and assist with enquiries

To communicate and respond to patients and/or departments that contact the Trust whom are hard of hearing, via the dedicated handset

To liaise with Medical staffing about locum Doctors

To issue locum packs, identity badges and accommodation keys

To provide the support for issuing of temporary ID cards which may need required out of hours

Sign out fall back smart card for A&E staff when necessary

Deal with contractors, out of hours, upon request

To accept and forward any calls/information for a number of complex teams around the Trust, out of hours

Hand out Rheumatology prescriptions and blood forms to patients obtaining signatures

To be a primary contact for access to the main hospital site, out of hours, for patients, visitors and staff via the intercom

There will be a requirement to work alone and unsupervised from 5pm Monday to Friday, weekends and some bank holidays

Communications and Working Relationships

To have good interpersonal skills and to be able to communicate with all levels of staff, patients, visitors and all hospital users

Person Specification

Qualifications

Essential

• Level 3 education or equivalent experience
• Communications and customer relations skills

Experience

Essential

• Previous experience working in telecommunications services

Desirable

• Experience gained preferably within the NHS

Skills

Essential

• Good verbal communication skills
• Good organisational skills
• Ability to plan workload and work under pressure
• Good working knowledge of confidentiality
• Computer keyboard skills for data entry
• Able to work independently and as a part of a team, referring to supervisor as needed

Personal Qualities

Essential

• Articulate and polite
• Responsible and reliable
• Co-operative and flexible worker
• Able to work as part of a team
• Good organisational skills
• Able to concentrate on tasks and change priorities as the role requires

Other

Essential

• Able to work on a shift basis
• Willingness to work additional hours
• Able to work unsupervised and alone out of hours and weekends

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

SWFT Clinical Services Ltd

Address

Warwick Hospital

Lakin Road

Warwick

CV34 5BW

United Kingdom

Employer's website

https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)

Job description

Job responsibilities

Meet and greet Pharmacy visitors and assist with their requirements

Assist in the supply of prescribed items (taking in and handing out prescriptions)

Assist in accurately bagging up TTOs for the porter delivery to the wardsAccurately file completed prescriptions

Assist in the sale of over-the-counter medicines and provide information to customers on symptoms and products

Assist patients with their medication queries, liaising with relevant staff to obtain answers for patients

Maintain the cash register and ensure daily balances are correct and ensure credit card transactions are carried out correctly

Assist with maintenance of the shop and retail stock takes

Ensure that paperwork is completed accurately and on time, communicates issues as appropriate, and attends meetings as required

Complete and keep up to date personal mandatory training record.

Any other relevant duties and training requirements at the request of the line Manager.

Communications and Working Relationships:

Adhere to a customer first culture across the organisation ensuring high standards of professional customer service is delivered at all times within the pharmacy.

Maintain excellent working relationships and good communications with patients and Trust employees, and contributes to the teamwork ethic so enabling the best possible service and care to patients

Ensure confidentiality of commercial and clinical information, which may relate to customers, staff, company policies, prices, business information; and takes account of GDPR requirements, and Freedom of Information legislation.

Person Specification

Qualifications

Essential

• GCSE at Grade C or 4 grade above in Maths and English

Experience

Essential

• Over the counter sales experience
• Experience in an admin or retail environment

Skills

Essential

• Computer literate

Desirable

• Previous experience of computerised stock control and invoicing

Personal Qualities

Essential

• Able to work well in a team
• Excellent communication skills with customers and colleagues
• The ability to prioritise, pay attention to detail and cope under pressure in busy environment

Other

Desirable

• Complete NVQ Medicines Counter Assistant course upon starting role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

SWFT Clinical Services Ltd

Address

Outpatient Pharmacy Warwick Hospital

Lakin Road

Warwick

CV34 5BW

United Kingdom

Employer's website

https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)

Job description

Job responsibilities

Deal with all enquiries and requests in an efficient and timely manner To have knowledge of all scanning bureau processes to the required level of output, accuracy and quality standard

Undertake all scanning bureau activities and processes as required:

Indexing: to use the PAS and paper case notes to generate the relevant cover sheets needed to scan the paper record accurately into the EDRMs

Preparation: to prepare the paper case note for scanning:

• Remove all staples
• Separate booklets
• Ensure all relevant documents are grouped together and in the relevant order
• Ensure the correct cover sheets are generated and inserted into the correct place within the paper batch
• Ensure that the relevant separator sheets are inserted in the correct place within the paper batch

Scanning: to scan the paper record, ensuring that all pages are scanned to the correct standard, rotation and quality to meet the BS10008 standard

Quality Check: to ensure that all documents have been scanned and indexed correctly using the dedicated quality control software and are to the quality to meet the BS10008 standard

Final Ingestion QC: to ensure that all documents have been ingested into the e-record system correctly

Active Records: To ensure that all active records and temporary records are processed in line with the Scanning Bureau processes and KPIs

Clinic Folders: To ensure that all outpatient clinic folders are processed in line with the Scanning Bureau processes and KPIs

To ensure that all active records are processed and merged when complete on the PAS

To fully understand the storage and destruction process for scanned records

To ensure that all case notes including active records and temporary records are tracked to the current location at all times on the PAS

Scan new referrals (Choose and Book) received by the trust into the EDRMS

Quality check new referrals scanned by the Patient Access Team and report any issues to the Scanning Bureau Team Leaders or Manager

Monitor the generic Scanning Bureau e-mail inbox and process all requests

Process requests from external companies / other NHS trusts for copies of patient case notes for patients with a full electronic healthcare record

Prep and scan all casualty cards daily into the EDRMS

Regularly undertake necessary maintenance for the scanners

Prep and scan all paperwork generated that relates to patients with a full electronic patient healthcare record

Actively locate paper patient healthcare records and receive into the bureau ready for prepping

Be service focused and promote the EDRMs and to participate in the open days held to promote the Scanning Bureau and the EDRMs

To provide guidance and support to users of the EDRMs

To monitor all scanning bureau workflow queues and deal with all the requests and issues promptly

Actively participate in the BS10008 certification days

Manage all paper documents that stay live for part of a patients episode of care and ensure that they are available for each patient attendance when required

Manage all documents that are not suitable for scanning and ensure that they are available when required

Demonstrate excellent interpersonal skills and have a positive and energetic approach to work

Demonstrate openness to new ways of working and actively seek to improve processes

Demonstrate high levels of accuracy and attention to detail

To ensure any operational issues are reported promptly to the Scanning Bureau Manager / Team Leaders

Participation and adherence to scanning bureau work schedules to ensure that SLAs and KPIs are achieved consistently

Collect and complete audit data as required by the Scanning Bureau Manager

To support and mentor all new colleagues and help with training as required by the Scanning Bureau Manager and Scanning Bureau Team Leaders

To attend monthly team meetings

To attend all relevant training as directed by the Scanning Bureau Manager, Scanning Bureau Team Leaders and as required by the Trust

Person Specification

Qualifications

Essential

• Good general education
• NVQII or equivalent experience

Desirable

• Knowledge of scanning
• Knowledge of an EDRM system
• Knowledge of the local patient administration system

Experience

Desirable

• Scanning Bureau experience
• Previous NHS experience

Skills

Essential

• Articulate: able to communicate clearly
• Able to use initiative
• Able to prioritise tasks
• Demonstrate an understanding of patient confidentiality

Desirable

• Experience of Microsoft Excel and Word

Personal Qualities

Essential

• Prioritisation and organisation of work and ability to meet deadlines
• Accuracy - an eye for detail
• Able to work both independently and as an enthusiastic team member
• Understand own limitations
• Display a flexible approach to work and the ability to cope with changes in environment and new technology
• Punctuality
• Reliability
• Willing to follow procedures and instructions
• Ability to interact with colleagues courteously

Desirable

• Able to implement new ideas to benefit patients, staff and the working environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

SWFT Clinical Services Ltd

Address

Warwick Hospital

Lakin Road

Warwick

CV34 5BW

United Kingdom

Employer's website

https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)

Job description

Job responsibilities

Undertaking necessary duties to ensure the upkeep of a clean and hygienic environment within the hospital and associated areas. These duties will be carried out both in patient, and non-patient environments and may also entail specialised cleaning tasks. To be responsive to service needs as they arise and to constantly seek to improve the productivity and quality of the service.

Main Duties

All work must be undertaken in line with health, safety, security and Company and Trust policies and procedures, including infection control.

The post holder may work in an environment where they could be exposed to sensitive circumstances.

The post holder will be exposed to some unpleasant environmental conditions.

The effective cleaning and maintenance of all hygiene standards within a designated area and all of its facilities. Comply with the work schedules and using appropriate methods of work, ensuring any service level agreement and quality standards are met in line with Company and Trust policies.

Collection and safe removal of non-clinical and/or clinical waste within your area of work in line with Company procedures and Trust policies.

Safe storage and maintenance of appropriate stock and supplies ensuring that these are available as required within the designated area.

May be required to assist with meal services and be responsible for beverage services to the required standard.

Ensure confidentiality, privacy and dignity is maintained at all times in accordance with the Data Protection Act and in line with Company and Trust policy, where appropriate.

Conduct yourself in a professional manner whilst on Trust and Company premises.

Ensure you understand and comply with all relevant current legislation as set out in Company and Trust policies and procedures and the related documentation, including the Employee Terms and Conditions Handbook, Employee Health, Safety and Environmental Handbook and security procedures.

Responsible for securing areas after cleaning as required.

Responsible for the security of keys.

Use all mechanical and electrical equipment in a correct and safe manner, using appropriate methods of work, following training, including trolleys and cleaning equipment.

Maintain a clean, neat and tidy appearance, complying with Company and Trust uniform and hand care guidelines and high standards of personal hygiene.

Participate as required, in regular team meetings, performance reviews, job chats, return to work discussions and co-operate with accident and other investigations.

Engage in the process to identify your own personal development and training needs and attending agreed training programmes.

Report immediately, any faults or defects to Trust or Company equipment or premises, especially those which could be dangerous.

Any other duties as may be reasonably requested within the grade of the post.

Person Specification

Qualifications

Desirable

• Basic cleaning qualification - NVQs 1 or 2 or similar in a relevant discipline

Experience

Essential

• To understand the role and associated work procedures.

Desirable

• Experience of working in a similar role or discipline.
• Experience of working in the NHS.

Skills

Desirable

• Basic knowledge of cleaning materials
• Basic manual handling qualification
• Experience of manual handling techniques
• Knowledge of COSHH
• Communicate appropriately with others at work
• Listen to and respond to simple information, ask questions to clarify understanding
• Respond appropriately to queries and complaints
• Take part in discussions on familiar topics
• Complete simple forms
• Read and understand short piece of text
• Read and understand simple symbols, diagrams and charts
• Extract numerical information from lists, tables, diagrams, and simple charts
• Tackle practical problems using simple calculation

Personal Qualities

Essential

• Demonstrate alignment with the values and beliefs of the Trust
• Demonstrate an understanding of the practices of equality and inclusion in the delivery of this role
• Team working
• Punctual and flexible across hours of work when required

Other

Essential

• Kneeling, crouching, twisting, bending, or stretching.
• Lifting weights/equipment with mechanical aids.
• Lifting weights/equipment without mechanical aids.
• Making repetitive movements.
• Operate equipment/machinery.
• Pushing/pulling trolleys or similar.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

SWFT Clinical Services Ltd

Address

Ellen Badger Hospital

Stratford Road

Shipston on Stour

CV36 4AX

United Kingdom

Employer's website

https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)

Job description

Job responsibilities

Principle duties will be in one of the following areas within Storage, transport driving and library office:

Storage

Collect all items for storage from trust departments on request this involves lifting and handling

File into storage facility

Record location of storage items on spreadsheet

Check contents of all boxes are relevant for storage

Contact department if inappropriate items stored i.e. passed destruction dates

Retrieve paperwork or items from storage boxes on request

Investigate and find paperwork for areas that have not made a list of contents for the box they have sent to storage; use the information you have for all other boxes belonging to that area to check inside each one

Monitor destruction dates

When destruction date identified for disposal contact department storing items to confirm the date is correct and item can be disposed of

Dispose of any items that pass the destruction date securely in confidential waste

Ensure the storage facility is clean and tidy and there are no obstructions

Ensure storage facility alarm is set and doors are secure before you move away from the building

Transport

Driving and taking responsibility of the trust vehicles including:

Hold a clean driving licence

Inform manager immediately should you be given any points on your licence

Read and adhere to Workplace Transport Policy

Read and adhere to Drivers handbook

Receive full training on lifting and handling protocol

Adhere to all Trust protocol regarding usage of all vehicles, taking responsibility during usage

Have full training in use of electric cars

Deliver and collect daily from Stratford-Upon-Avon, Ellen Badger and Rehab Hospital

Collect and deliver Pharmacy drugs to other hospitals and patients prescriptions to their homes

Have full spillage training for transporting Pharmacy items

Collect and deliver Orthotics boxes to other hospitals and patients items to their homes

Collect and deliver Scanning Bureau boxes to home workers

Collect and deliver community boxes

Ad-hoc collection and deliveries to meet the trust needs

Maintaining the trust vehicles including:

• Ensure electric cars are fully charged
• Tyre pressure is maintained
• Van petrol level is sufficient
• Clean all vehicles inside and out when in your use

Be prepared to work after shift hours as driving runs may over-run

Liaise with all parties involved in transport of items

Health Record Duties

Print lists for specific forthcoming clinics and admissions

Pull Patient Healthcare Records (PHCR) for specific clinics, referrals and TCIs from file to send to Scanning Bureau (SB)

Deliver by hand PHCR to SB for priority scanning

Ensure active/temporary records are issued for selected clinics, planned admissions and emergency admissions following process in line with SBs SOP

Inform SB of any requests where PHCR are already with them waiting to be scanned

Make extensive efforts to locate the original PHCR in the records library This will include checking the batch lists, searching last known location

When PHCR are located off site, telephone the relevant hospital/ organisation and request their return

Process deceased PHCR to include calculating their destruction date, following national guidelines

Track deceased records on Lorenzo and ensure reference box number is entered in the comments

Add deceased box reference number to spreadsheet

Merge complex duplicate registrations, contact GPs if required

Process sensitive adoption information including:

• Remove old details and NHS number
• Endeavour to find new details for patient
• Merge when confirmed same patient

Input and extract data from Lorenzo and NHS Strategic Tracing Service

Locate and physically amalgamate the PHCR where appropriate or forward any documentation to the SB if one record has already been scanned

Pre-register and deliver new folders for unknown babies born at Warwick Hospital prior to birth ensuring Delivery Suite have sufficient stock each week

Run Pregnancy Estimated Delivery Date (EDD) report 2-3 times prior to month of delivery with the first run at least 3 months ahead. Any notes in file for upcoming deliveries are sent to SB

Create active folder for all EDD pregnancies

Register new patients to the Trust ensuring beyond reasonable doubt they do not already have a UR number allocated by checking previous surnames, DOB and different spellings etc.

Amend demographic details on Lorenzo (including deaths) as notified by patient letter, telephone call, GP, etc.

Pre-register and deliver new folders for A&E Unknown patients

Any A&E Unknown patients registered using the pre-registered PIDs, locate folder issued and try to find details of the patient, update Lorenzo, merge with current PID if already registered

Monitor A&E Unknown patient folders and issue new ones keeping limit at 50 available

Pre-register Major Incidents patients using the phonetic alphabet spreadsheet so as not to duplicate names

Prepare new folders for Major Incidents patients inserting all relevant and up to date paperwork

Track and file Future Appointment Shelf active records into library

Participate in all audit requests

Order from off-site storage company the return of the original PHCR

Any loose paperwork post 2014 sent to SB

Pre 2014 historical paperwork check notes location. If paper records still in library, then file. If record is already scanned send to SB

Check Health Records email daily and process requests

Answer telephone queries

Open and distribute incoming post Redirect patients private mail as necessary to wards, other hospitals or to patients home address making sure to avoid distress to relatives if patient is deceased

Log and return other hospitals PHCR

Frequent lifting of heavy boxes and movement of cages obtaining PHCR is required

Remove confidential waste ensuring in appropriate bags and dispose of accordingly

Ensure work area cleaned daily

All Other Duties

Maintain patient confidentiality at all times

Track PHCR using the computerised system to the correct location

Liaise with security when visiting remote areas. Use and return keys to office

Ensure storage library alarm is set and building is secure before you leave

To perform general administrative duties in order to maintain the effective working of the Health Records Department

Exposure to sensitive/distressing case note contents

Exposure to dust from storage of historic records

Perform basic maintenance of printer and bar code machine

Reporting of IT, maintenance and supply problems

Report all incidents

Photocopying

Frequently use a VDU (50+% of daily hours worked)

Person Specification

Qualifications

Essential

• Good general education
• Must have literacy and numeric skills
• Provide evidence of computer skills
• NVQ II or equivalent level knowledge

Desirable

• Previous knowledge of Lorenzo an advantage

Experience

Essential

• Driving/Storage experience
• Health Records experience
• Previous clerical experience

Desirable

• Knowledge of working to deadlines

Skills

Essential

• Articulate and able to communicate clearly: verbally and written
• Good interpersonal skills
• Able to work effectively as a team member
• An understanding of confidentiality

Desirable

• Competent to communicate with all grades of staff and public

Personal Qualities

Essential

• Recognises own limitations
• Receptive to change
• Flexible
• Demonstrate and use own initiative

Other

Essential

• Clean Driving Licence
• Keen to develop personal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

SWFT Clinical Services Ltd

Address

Warwick Hospital

Warwick

CV34 5BW

United Kingdom

Employer's website

https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)

Job description

Job responsibilities

Key Result Areas:

Strategic Leadership and Service Development

Deliver highly developed planning, organisational and analytical expertise to ensure timely and effective delivery of high-quality services across SWFT and associated Trusts.

Work autonomously to anticipate and respond to emerging national policy, legislation and guidance, supporting the development of strategies, policies and procedures to support compliance with national standards and Trust objectives.

Align policies, strategies and operational best practices across sites to ensure standardisation and consistency of service delivery.

Support development and implement qualitative and quantitative performance measures to monitor compliance with Head of service strategies and national requirements.

Present performance updates, KPI reports and strategic recommendations at senior management forums, committees and Boards.

Ensure organisational strategies are effectively cascaded and implemented across all operational teams.

Promote innovation, service improvement and adoption of emerging healthcare technologies to enhance patient care and operational productivity.

Operational Management

Oversee and align operational activities across both EBME and Sterile Services departments, ensuring efficient allocation of resources and prioritisation of workloads.

Ensure effective management of medical device servicing, maintenance, repair and calibration activities in accordance with national standards and operational requirements.

Oversee the management and continual development of externally accredited quality systems, including ISO 13485:2016 and 9001:2015 compliance, ensuring all audits, corrective actions and non-conformities are appropriately managed

Ensure robust systems are in place for monitoring maintenance plans, project milestones, risks and operational performance.

Support and oversee equipment replacement programmes and medical equipment capital replacement planning across both Trusts.

Ensure all procurement activities relating to medical devices and sterile services are aligned across both Trusts, promoting standardisation and value for money.

Clinical and Technical Governance

Provide specialist scientific, technical and operational expertise relating to medical devices, sterile services and decontamination processes.

Advise clinical, scientific, technical and managerial staff on risks associated with medical devices and decontamination services, ensuring appropriate risk assessments and mitigation measures are implemented.

Develop detailed technical specifications, conduct product evaluations and provide evidence-based recommendations to clinicians and senior managers.

Represent both Trusts on relevant national safety networks and professional groups, including the National Medical Devices Safety Network.

Ensure full compliance with MHRA, NHS England and Central Alerting System (CAS) requirements relating to medical devices and decontamination standards.

Oversee the investigation and management of all medical device and sterile services safety incidents, ensuring robust investigations, corrective actions and reporting processes are completed.

Provide Trust-level assurance regarding the safe use, management and governance of medical devices and sterile services.

Continually review high-risk and complex medical devices and decontamination practices to ensure best practice standards are maintained.

Financial and Commercial Management

Hold budgetary responsibility for EBME and Sterile Services functions across both Trusts.

Monitor departmental expenditure and ensure services operate within agreed financial limits while maintaining high-quality standards.

Evaluate value for money in relation to equipment procurement, service contracts and operational delivery.

Support development and deliver annual cost improvement and efficiency programmes.

Ensure procurement and contract management activities align with contractual obligations, budgetary controls and service expectations.

Identify and implement opportunities for income generation and commercial service provision to external organisations where appropriate.

Lead initiatives to maximise joint Trust savings through collaborative procurement and service alignment.

Leadership and Workforce Development

Provide visible, effective and inspirational leadership to multidisciplinary healthcare engineering and sterile services teams.

Develop and maintain a highly skilled workforce through training, mentoring, succession planning and professional development.

Promote strong working relationships between EBME, Sterile Services, clinical teams and wider NHS professionals to support high-quality patient care.

Manage staff performance, conduct, welfare and development in accordance with Trust policies and procedures.

Lead on recruitment, appraisal, workforce planning and disciplinary processes as required.

Foster a culture of continuous improvement, accountability, collaboration and patient safety.

Communication and Stakeholder Management

Lead complex projects and present progress updates, risks and outcomes to a wide range of stakeholders including Executive Directors and external organisations.

Communicate highly complex, sensitive and technical information clearly and effectively to staff at all levels.

Influence and negotiate with senior stakeholders internally and externally to secure service improvements and strategic objectives.

Chair and oversee relevant operational and governance groups, including the Medical Devices Group.

Promote and disseminate best practice methodologies, standards and procedures throughout both Trusts.

Person Specification

Qualifications

Essential

• Degree/Masters level qualification in a relevant area to this role and/or a long term equivalent level of senior management experience in a related field
• Must have in-depth professional specialist knowledge across multiple disciplines acquired through training and experience over a significant period

Desirable

• Member of professional body or equivalent to fulfil lead professional roles, Good standard of education including good literacy and numeracy skills

Experience

Essential

• Significant proven and demonstrated experience at a senior level within Healthcare or similar environment for a minimum of 5 years. Experience of operational and technical interpretation, negotiation and service development across a range of service functions including Facilities, Estates, Medical Engineering and Sterile Services.
• Experience of implementing corporate systems, policies and procedures and ensuring organisation wide compliance
• Experience of reporting to/working with Corporate Management Team(s) and Boards or Committees on a regular basis
• Proven experience and track record of commercial activities; identifying developing and realising business growth opportunities
• Successful experience in leading and managing transformational change in the workplace, including services redesign to review and improve service delivery and policy development
• Specialist knowledge over more than one Services function and proven freedom to act and make decisions at a senior level on behalf of the organisation
• Providing board-level advice and guidance on service management strategic and operational issues including Risk management and regulatory compliance.
• Experienced in monitoring highly complex contracts and projects and auditing and compiling corporate documentation and reports
• Successful track record of effective people management including possessing excellent leadership qualities, staff engagement and development and performance management to deliver goals and targets
• High level budget management, with extensive revenue, pay and non-pay budget experience within large complex environments, including the delivery of cost improvement programmes, forecasting and financial expertise

Desirable

• Understanding of clinical services, health services design guidance, health service procurement guidance and regulatory standards

Skills

Essential

• Ability to evidence/demonstrate key values and behaviours in line with the Organisational framework
• Progresive Diverse Supportive
• Extensive evidence of a collaborative and inclusive leadership style with a strong emphasis on employee engagement
• Skilled at analysing and presenting highly complex and contentious data at executive level
• Skilled at handling complex external relationships with commercial providers which will include challenging where appropriate, areas which impact on service quality
• Skilled at managing multiple projects and services simultaneously with conflicting priorities to ensure service delivery and deadlines are met
• Advanced interpersonal skills including proven ability to work as an individual level or in groups comprised of a variety of stakeholders
• The ability to assimilate and analyses highly complex and sometimes contentious information and to present at executives forums
• Able to think analytically, anticipating obstacles and thinking ahead, using analytical techniques to identify options and solutions
• Able to work independently where required or as a team and to provide expert advice in matters relating Service line management
• Computer skills with the significant proficiency in the use of MS office packages and other IT systems including broad knowledge of database systems

Personal Qualities

Essential

• Can demonstrate initiative, creativity, flexibility and a personal ethos of continuous improvement
• Able to significantly influence others without any direct authority
• Effective interpersonal skills, including the ability to actively listen, analyse, interpret and report complex data and promote discussion of views
• Excellent written and oral presentation skills and bale to effectively articulate a coherent vision to motivate others
• Knowledge of NHS procedures including standing financial instructions
• Recognises how their role contributes to the care of patients and others
• Ability to prioritise
• Self-motivate

Desirable

• Can demonstrate evidence of Trust values

Other

Essential

• Ability to fulfil the travel requirements of the role
• Ability to work occasional evenings and weekends
• To be part of the Trusts Manager On-call team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

SWFT Clinical Services Ltd

Address

Warwick Hospital

Lakin Road

Warwick

CV345BW

United Kingdom

Employer's website

https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)

Job description

Job responsibilities

Duties and Responsibilities

All Roles:

To provide a high level, responsive, and developing clinical pharmacy service to individual patients on allocated wards, and assist junior pharmacists in such roles, and ward based Medicines Management technicians in their duties.

To be actively involved in efficient discharge planning on the allocated wards by reviewing and transcribing patients discharge treatment (as appropriate) facilitating timely dispensing of discharge medication and, where necessary, liaising and communicating with relevant healthcare practitioners in intermediate or primary care to ensure safe transfer and continuity of care.

If agreed, to undertake prescribing as a Pharmacist independent Prescriber, in the clinical area for which Prescriber accreditation was gained, and in a wider sense within the limits of competency.

To lead the efficient organisation and smooth running of a dispensary, including assuring that the environment is ready and safe for the days work

To monitor service delivery

From Main Dispensary provide cover and support to the Outpatients dispensary operated by SWFT Clinical Services Ltd. on demand

To train and support staff to maintain formulary control, and adherence to prescribing and dispensing policies, and to collect prescription charges

To assist the Lead and Senior Technician in policies, procedures and the framework for dispensing, and the planning and development of the service, including automation, and stock control

To liaise with patients and answer their questions and concerns about their therapy, and to provide tailored counselling around complex regimes

To advise and support ward and clinic staff, not least regarding controlled stationery, service hours, late prescribing, e-prescribing, and use of the tracker to monitor prescription progress

To undertake clinical checks of the treatment regimens in care pathways, and raise and resolve anomalies with prescribers,

To contribute to dispensing

To ensure that staff log errors and near misses and that the team and the individual learn from these

To pick up issues arising during weekend service hours and address these on the next full working day

To contribute to the Emergency Duty Commitment of pharmacists providing an out-of-hours emergency Pharmacy service. To undertake routine duties within the dispensary as required, supervising the work of junior pharmacists, pharmacy technicians and (senior) ATOs.

To contribute to the late night, weekend, Bank Holiday and Statutory Day working rota.

If requested, to be an authorised signatory for drug purchase orders and for drug invoice payments.

To demonstrate and maintain a commitment to continuing professional development and encourage other members of the team to do likewise.

In the specialist pharmacy service of Surgical Specialties, Medical Specialties, Medical Admissions, Frailty, Family Health, Neurology and neuro-rehabilitation, and Elective Care:

To provide a specialist level of clinical pharmacy services to the patients on the allocated wards, and assist the medical and nursing teams on the wards with pharmaceutical and therapeutic advice,

To liaise with patients and answer their questions and concerns about their therapy,

To attend multi-disciplinary team meetings to discuss therapy regimens,

To deputise for the Lead Pharmacist

To advise the Principal Pharmacist and Lead Pharmacists on development needs and opportunities for this service area

To supervise and mentor more junior staff in the provision of services to these areas

To develop or contribute to a training programme for clinical pharmacists allocated to the specialty areas and to administer any competency assessment process that is in place to ensure the appropriate standards are achieved.

To assist with Foundation student pharmacist training within the Trust for our own Foundation student pharmacists and community Foundation student pharmacists allocated to Warwick Hospital.

To provide clinical pharmacy training for undergraduate pharmacy students, vacation students, Foundation Student pharmacists (hospital and community-based) and hospital clinical pharmacists.

To contribute as required to the induction and in-service training of nursing, midwifery and medical staff as appropriate

To assist and supervise as necessary, wardbased Medicines Management technicians in the clinical aspects of their work,

To maintain an awareness of current developments in pharmacy practice pertinent to the specialist pharmacy area.

To coordinate the out of hours on call service, providing reports, evaluating responses to calls, sharing lessons learned, and ensuring consistency and a good standard of service.

To lead on opportunities to improve the efficiency or cost of drugs use (QIPP).

To act as Pharmacys representative to the Audit and Operational Governance Group AOGG for a Division when required

When required, to advise/ comment on clinical treatment guidelines for use in the specialty area that have been produced locally or by national bodies e.g. NICE, NSFs, National Prescribing Centre guidelines etc.

To contribute to and/ or undertake audit projects in the specialty areas particularly those concerned with the clinical and cost effective use of drugs, compliance with safer prescribing and drug administration policies, procedures and guidelines, and implementation of pharmacy service developments. To provide reports and present the audit findings within the Trust.

To be involved in the work of clinical drug trials including, where necessary, initial clinical discussions with the investigator / sponsor, review of the trial protocol, initiation/ implementation, supply of study material to patients, record keeping, problem solving and liaison with the study investigators and co-ordinators when necessary.

To undertake duties as a clinical pharmacist to other wards in the Trust when necessary, including occasional work at other pharmacies from which a pharmacy service is provided. In the specialist pharmacy service of Clinical Haematology and Oncology, with Aseptics and Clinical Trials:

To assist the Principal Pharmacist in their role of providing highly specialist clinical pharmacy advice to consultant clinicians, clinical nurse specialists, ward and clinic staff,

To liaise with patients and answer their questions and concerns about their therapy,

To attend multi-disciplinary team meetings to discuss therapy regimens,

To advise dispensary staff (SWFT CS and inpatient dispensary) in the dispensing of chemotherapy and adjuvants,

To contribute with the Cancer Unit lead, to the development of the chemotherapy management system Mosaiq (software)

To contribute to the preparation of cancer treatment regimens

To check the treatment regimens in care pathways and resolve any anomalies,

To be responsible for the clinical and final checks of products prepared in the Aseptics Unit,

To provide clinical and final checks of bought-in specials,

To ensure that staff are trained in risk management processes relating to the therapy area (this will include cancer and non-cancer intrathecal administration for non-rotational posts) ,

To attend clinical meetings, when required, of the relevant clinical Network.

To assist the Principal Pharmacist Cancer and Aseptic Services in ensuring all chemotherapy prescribed has appropriate funding and Patient Access Schemes are followed,

To assist with the training of junior pharmacists, Foundation Student Pharmacists , technicians and student technicians in this area of specialised practice

To act as Pharmacys link to the Nutrition Team, advise and support on Clinical Nutrition, assist dietitians in converting patients nutrition needs into a formulation (where other forms of feeding are inappropriate) for parenteral nutrition when require

To support the Lead pharmacists in the implementation and running of clinical trials as directed

To support the clinical ward service, as outlined above, as per the teams rota commitments Other Duties

Any other duties considered appropriate to the post and grade by the line manager.

To adhere to and perpetuate Trust Policies and Procedures, e.g. Equal Opportunities, Health & Safety etc. Special Requirements of the Postholder

The post holder will have Warwick Hospital as their main base but will be required to work at and/or visit other hospitals in the Trusts we serve.

This job description does not form part of the contract of employment, is not exhaustive and serves as a guide to the main tasks, envisaged at the time of drafting. As such this job description will change and evolve in accordance with the Pharmacy Services needs.

Person Specification

Qualifications

Essential

• Master's Degree in Pharmacy (or equivalent)
• Professional registration as a Pharmacist in the UK, through practitioner Membership of The General Pharmaceutical Council
• Postgraduate Clinical Pharmacy diploma OR postgraduate Clinical Pharmacy Certificate completed and working towards postgraduate Clinical Diploma (to be completed within 12 months of appointment) OR at least 12 months of appointment) OR at least 2 years post qualification experience with at least 6 months of those within specialist area
• (if this is an agreed part of the role) Pharmacist independent Prescribing national accreditation and registration

Experience

Essential

• Sufficient hospital pharmacy experience (as a registered pharmacist) to have acquired the competencies needed for the job
• Recent clinical practitioner ward experience in a general hospital setting
• Specialist services relevant to the post (e.g. aseptics)

Desirable

• Undertaken audit work.
• Lectures, talks, training given (Medical/Nursing/Pharmacy staff and patients)
• Experience of managing a clinical pharmacy service to a specialty on a day to day basis (e.g. whilst covering a senior colleague)

Skills

Essential

• Good understanding of recent NHS and pharmacy and medicines management reports and how they relate to pharmacy practice
• Ability to demonstrate a high level of specialist knowledge in the relevant area for the post
• Ability to advise and influence all grades of medical and nursing staff on therapeutic aspects of patient care
• An understanding of the relevance of clinical governance and risk management
• Able to understand clinical research data
• Good verbal and written communication skills
• Able to clearly communicate complex clinical information to all grades of medical, nursing and pharmacy staff.
• Able to sensitively question patients on their drug treatment and to communicate clearly with them
• Good interpersonal skills
• Good presentation skills
• Able to create a rapport with people
• Ability to prioritise own work and assist others to do so
• Able to use initiative and work without supervision
• Ability to manage pharmacy staff allocated to the specialty
• Able to give credible representation of the Pharmacy at a senior medical and management levels
• Ability to work in teams - pharmacy teams and multidisciplinary teams.
• Sound judgement on clinical, pharmaceutical and ethical issues
• Able to advise other pharmacists of all grades in the post holder's expert area of knowledge
• Assertiveness skills- able to respond to challenge at senior medical or nursing levels
• Able to deal with concerned/anxious patients or relatives particularly in relation to their drug treatment
• Able to meet deadlines
• High standards of work presentation

Personal Qualitites

Essential

• Professional appearance
• A positive "can do", enthusiastic approach to work
• Self-motivating and able to motivate a pharmacy team
• Wants to "make a difference". Can enthuse about the potential of the post

Other

Essential

• Prepared to contribute to routine, clinical pharmacy and dispensary duties
• Accurate clinical, dispensing and checking abilities
• Able to undertake weekend, Bank Holiday and Statutory Day working and Emergency Duty Commitment on a rota
• Ability to use VDUs
• Able to demonstrate a satisfactory level of continuing professional development
• Satisfactory computer keyboard skills
• Use of motorised transport and insured for business use (or willingness to stay on site at own expense whilst on call).
• Competent in Microsoft Word and Microsoft Outlook
• Competent in Microsoft Excel and Powerpoint

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South Warwickshire University NHS Foundation Trust

Address

Warwick Hospital

Lakin Road

Warwick

CV34 5BW

United Kingdom

Employer's website

https://www.swft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

Communication

To provide and receive routine information which requires tact and persuasive skills and where there may be barriers to understanding e.g. liaising with a diverse range of colleagues Trust wide.

Maintain good communication links with contractors.

Communicate, establish and maintain professional relationships with:

• External contractors
• Infection Control Department
• Heads of Nursing and Matrons
• Ward Managers
• Senior Trust staff

Liaise with other departments and services to disseminate information efficiently.

Regularly communicate, establishing and reporting baseline responsibility with direct line manager.

Develop, and maintain effective links with Heads of Nursing/ Matrons, and clinical staff across all units Trust wide.

Ability to provide appropriate written information to the Hotel Services Senior Managers and participate in any review of service specifications

Ensure that any breach in standards is reported promptly to your line Manager.

Liaise with Contract Managers and take appropriate action to advise, resolve and rectify any shortfalls as necessary.

Domestic Services

In line with the Domestic Cleaning specification:

Monitoring of Ward and departmental areas to an agreed schedule and document as appropriate

Produce action plan for contractor with any shortfalls in cleaning standards with appropriate targets highlighted

If any maintenance/ nursing/equipment issues found raise with relevant department

Spots checks to ensure cleanliness issue have been rectified within the agreed timeframe

Results spread sheet to be updated to Assistant General Manager - Hotel Services on a weekly basis

Linen Services

Quarterly stock take of staff uniforms

Monitoring of the Contracted Linen Supplier to ensure compliance with specification

Portering

Auditing of specific tasks within portering function such as waste trails, soiled linen process, patient movements in conjunction with the Hotel Service Managers

Catering

Participating in the auditing of Patient Food delivery service from main/ward kitchen to patient to include temperature/taste testing.

General Duties

Producing and typing up of all audit results in a timely manner

Participation in the Patient Led Assessments for the Care Environment (PLACE) annual programme

Assist with processing of invoices for all sections under Hotel Services Department

Person Specification

Qualifications

Essential

• Good standard of education
• Communications and customer relations skills
• Professional qualification -Level 3 in Customer Service or NVQ or higher in environmental or similar level education or equivalent experience
• Working knowledge of Word and Excel

Experience

Desirable

• Experience of monitoring/auditing of standard and procedure
• Experience gained preferably within the NHS

Skills

Essential

• Good verbal communication skills
• Good organisational skills
• Ability to plan workload and work under pressure
• Good working knowledge of confidentiality
• Computer keyboard skills
• Able to deal, liaise and communicate with all levels of staff
• Knowledge of departmental/staffing structures within NHS

Personal Qualities

Essential

• Articulate and polite
• Responsible and reliable
• Co-operative and flexible
• Able to rationalise and deal with moderate issues/problems
• Good organisational skills

Other

Essential

• Willingness to work additional hours if required
• Appropriate independent means of transport

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

SWFT Clinical Services Ltd

Address

Warwick Hospital

Lakin Road

Warwick

CV34 5BW

United Kingdom

Employer's website

https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)

Job description

Job responsibilities

To undertake and support the maintenance of medical equipment following and meeting defined quality procedures accredited to ISO9001: 2015. The required work will involve fault finding to board level utilising test equipment and hand tools as appropriate.

To perform all necessary work within the department and to be flexible when demands upon the department requires a fast response to emergency situations.

Certain activities will require handling and lifting of medical and other devices utilising the appropriate handling equipment as provided.

The post requires that a good knowledge and skills exist covering maintenance and repair of portable mechanical/ electrical electronic equipment. This will include the responsibility for supporting the formulating of work instructions and ordering any necessary spare parts.

The post will involve activity throughout the Trust including out in the community. Where work is undertaken in clinical areas, and especially when attending to equipment connected directly or indirectly to patients, it is expected that a courteous and sensitive manner is maintained at all times.

The post holder will be expected to work with electrical electronic and compressed medical gas systems, observing departmental and safety procedures at all times.

The post holder will be expected to work as an independent Practioner however will be closely supervised by senior staff.

To undertake electrical safety tests and visual inspections of medical devices following the latest guidelines principally on the Warwick Hospital site but also on occasions, at other locations across Warwickshire. Appropriate test equipment will be provided.

To generate and maintain records relating to equipment that is commissioned, serviced or condemned. This will include inputting service report records into the departmental database for equipment history and financial purposes.

To carry out acceptance testing of equipment to establish its compliance with statutory, safety and departmental requirements.

To support the equipment loan store by making regular deliveries and collections of loan store equipment to wards and departments as required. Ad hoc and emergency deliveries and collections may also be required throughout the day.

To propose and be prepared to support, changes to departmental working practices and to assist the EBME Manager in the preparation of reports and feedback following equipment commissioning, service, evaluation or failure.

To identify any associated risks relating to the use of medical devices and to carry out under supervision any necessary corrective actions resulting from manufactures / regulatory bodies field safety notices.

To support the efficient utilisation of spare parts and to monitor stock control raising purchase order requisitions as necessary.

To liaise directly with medical, nursing and other staff, providing advice on the state of repair of medical and associated IT equipment.

To ensure at all times that work is performed in accordance with health and safety legislation, statutory requirements and other regulations that are applicable to the department function.

To undertake any other tasks as required by the EBME Manager in accordance with the grade and nature of the post.

The post holder will be a member of a mobile team and as such may be required to undertake his/her duties anywhere within the district as and when the need arises. A department van is provided for this purpose for which a current driving license is required.

Person Specification

Qualifications and Expereince

Essential

• Good standard of education including good literacy and numeracy skills
• NVQ Level 3 or equivalent engineering qualification + experience.
• Training/ courses on the principles of electrical safety testing.

Desirable

• Specialist courses relating to maintenance and health and Safety

Experience

Essential

• Three or more years' experience repairing electrical and mechanical devices
• Practical 'hands-on' familiarity in fault finding

Desirable

• Experience in the maintenance and repair of mechanical, electrical Electronic systems.

Skills

Essential

• Knowledge of fault finding techniques
• Knowledge of health and safety matters relating to equipment maintenance / repair
• Computer keyboard skills including knowledge of Microsoft packages such as Excel and Word

Desirable

• Basic understanding of computerised record keeping (databases)
• Ability to use hand and machine tools

Personal Qualities

Essential

• Articulate and polite
• Sensitive to others needs in difficult situations
• Ability to handle frequent exposure to clinical situations
• Willing to adapt and take on new roles
• Happy to work in a team environment and share knowledge with colleagues

Desirable

• Ability to organise/ prioritise own workload including time management of all duties required for the post
• Able to work autonomously and to deadlines

Other requirements

Essential

• Passes Occupational screening
• Frequent need to exert moderate physical effort for prolonged periods
• Full clean driving licence

Desirable

• Ability to use test and calibration equipment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

SWFT Clinical Services Ltd

Address

Warwick Hospital, EBME Department

Lakin Road

Warwick

CV34 5BW

United Kingdom

Employer's website

https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)

Job description

Job responsibilities

Supporting the preparation of labels using the pharmacy computer system, Wellsky, and assisting in the assemble of outpatient, private and oral chemotherapy prescriptions, ensuring each item is accurately dispensed and in the correct packaging, according to standard operating procedures (SOP).

Meet and greet Pharmacy visitors and assist with their requirements.

Assist in the sale of over-the-counter medicines and provide information to customers on symptoms and products

With supervision from a trained member of staff, dispense and prepare TTO medicines to ensure patients are discharged safely and efficiently.

Provide support when required to the stock management. This may include ordering, receiving, checking off stock and loading the robot with stock.

Raise any queries with stock and work with procurement team to resolve stock queries and discrepancies.

Assist with the removal of expired, unwanted and overstocked drugs and inform a senior member of staff.

Assist with the emptying of the returned patient/ or unwanted medication and sort drugs for destruction or recycling whilst following COSHH regulations and SOP with supervision.

Handing out medicines, over the counter sales of medicines and relevant stock procurement duties to maintain and improve retail sales. Following successful participation in a Healthcare Assistant course.

Actively participate to minimise waiting times whilst maintaining high level of customer satisfaction.

Assures service quality and patient safety, by following SOPs and Health and Safety policy

Proactively sharing suggestions for ways to improve the way we work and utitlise best practices.

Establish and maintain excellent working relationships and good communications with patients and Trust employees.

Contribute to the teamwork ethic to enable the best possible service and care to patients.

Communications and Working Relationships:

Engender a customer first culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.

To respond to telephone and face-to-face queries of a routine pharmaceutical nature from patients or their representatives and to refer queries to the pharmacist when appropriate.

Receive prescription fees from outpatients (NHS and private), or complete exemption declaration forms and assist outpatients to determine their prescription charge exemption.

To respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement.

Person Specification

Qualifications

Essential

• GCSE at Grade C or above in Maths and English

Experience

Essential

• Customer facing counter assistant or front of house role

Desirable

• Previous outpatient pharmacy experience
• Previous hospital pharmacy experience

Skills

Essential

• Healthcare assistant course - sales of over-the-counter medicines.

Desirable

• Dispensing of hospital prescriptions.

Personal Qualities

Essential

• Able to work well in a team
• Able to work well under pressure
• Patient focused
• Confident and articulate
• Able to communicate well with other colleagues within hospital setting and patients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

SWFT Clinical Services Ltd

Address

Outpatient Pharmacy Warwick Hospital

Lakin Road

Warwick

CV34 5BW

United Kingdom

Employer's website

https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)

Job description

Job responsibilities

Fulfils the professional duties of a registered Pharmacist to statutory standards and codes of practice in accordance with best practice and acts effectively and ethically to meet needs.

Co-ordinates and contributes to the day-to-day operations of the Pharmacy, which will include clinical, and accuracy checks of hospital prescriptions and TTO prescriptions to ensure patients are discharged in a timely manner.

Provide advice and information on medicines management and stock supplies to patients and the wider clinical teams to have a greater impact on safe and accurate prescribing and to ensure better compliance with patients.

Support the chemotherapy screening pharmacists in performing accuracy checks on prescriptions for oral SACT and supportive medicines.

Support the counter assistant in the sale of over-the-counter sales of medicines with appropriate advice where needed.

Shares in developing the business plan, drives performance against it, and contributes to the delivery of elements of the business plan (professional best practice, sales and profitability) on time and in full.

Recruits, trains, accredits and develops staff to meet business and professional needs, builds team spirit and motivation, leads by example, and on delegation from the Pharmacy Manager, monitors performance, including performance reviews.

In the statutory role of Responsible Pharmacist, assures service quality, and patient safety, through the application of policies and procedures, effective systems and competent personnel. Helps the Superintendent Pharmacy Manager to respond promptly to new guidelines or professional standards. Aware of MHRA recalls and acts accordingly.

Maintains a professional and clinical network for the sharing of ideas, advice, information and peer support. Liaises with Trust staff to support our common goal.

Monitors team performance against a range of key performance indicators, including customer satisfaction (and the prompt and effective response to complaints), value for money, formulary compliance, response to incidents, errors and product alerts. Contributes to periodic reviews with the Trust Head of Pharmacy as the commissioner of services and with the Managing Director. Submits and acts upon DATIX/Inphase incidents.

Maintains excellent working relationships and good communications with commissioners, customers and medical staff.

Ensures confidentiality and clinical information, which may relate to customers, staff, Company policies, prices, business information, and takes account of requirements of the Data Protection Act and Freedom on Information legislation.

Ensures that paperwork is completed accurately and on time, provides information and reports in a concise manner, communications issues and proposed actions as appropriate, and attends meetings as required by the Company.

Manages their own personal development, including fulfilment of the annual CPD requirement of a pharmacist, and any future requirement for period revalidation for professional practice.

Adhere to H&S, equal opportunities and all other relevant legislations. Communicates to Pharmacy Manager to ensure policies and SOPS are updated and acted upon.

Completes SWFT oral chemotherapy training to enable the clinical screening of prescriptions.

May be required to open and close the pharmacy when necessary, so will be required to be a key holder.

Any other relevant duties at the request of the line manager

Communications and Working Relationships:

Engender a customer first culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.

To provide a liaison service between users and suppliers to fulfil the customer need.

Person Specification

Qualifications

Essential

• Degree in Pharmacy (Masters or equivalent)
• Current UK registration as Pharmacist

Desirable

• Clinical Diploma
• Leadership courses

Experience

Essential

• Hospital Outpatient Pharmacy experience Community Pharmacy experience in the UK with some NHS enhanced or advanced services
• NHS Hospital prescribing awareness (formularies, etc.) which may have been achieved through dispensing hospital outpatient scripts and/or monitored dose dispensing of discharge meds in the community

Skills

Desirable

• Knowledge of Wellsky/ CMM
• Knowledge of EPR system.

Personal Qualities

Essential

• Ability to resume the role of responsible pharmacist
• Able to work under pressure in a busy environment
• Decisive - able to make quick decisions with limited information
• Able to prioritise and make good use of time Customer focus
• Professional credibility
• Influencing and negotiation skills and experience
• Excellent communication and interpersonal skills.
• Coordinating team
• Able to deal with queries and complaints Being able to adapt to change in work or workload.

Other

Essential

• Ability to work across sites- must have own car

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

SWFT Clinical Services Ltd

Address

George Eliot Hospital Outpatient Pharmacy

College Street

Nuneaton

CV10 7DJ

United Kingdom

Employer's website

https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)

Job description

Job responsibilities

Prepare labels using the pharmacy computer system Wellsky and correctly assemble outpatient, private and oral chemotherapy prescriptions, ensuring each item is accurately dispensed and in the correct packaging, according to standard operating procedures (SOP).

Dispense and prepare TTO medicines to ensure patients are discharged safely and efficiently.

Stock management to include ordering, receiving and checking off stock. Loading the robot with stock and querying and working with procurement team to resolve stock queries and discrepancies.

Remove expired, unwanted and overstocked drugs and inform a senior member of staff.

Empty the returned patient/ or unwanted medication and sort drugs for destruction or recycling whilst following COSHH regulations and SOP.

Handing out medicines, over the counter sales of medicines and relevant stock procurement duties to maintain and improve retail sales.

Minimise waiting times whilst maintaining professional standards.

Strives to achieve and maintain best professional best practice and works towards achieving business KPI targets

Assures service quality and patient safety, by following SOPs and Health and Safety policy

Offers suggestions to improve the way we work utilising best practices.

Maintains excellent working relationships and good communications with patients and Trust employees. Contributes to the teamwork ethic so enabling the best possible service and care to patients.

Communications and Working Relationships:

Engender a customer first culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.

To respond to telephone and face-to-face queries of a routine pharmaceutical nature from patients or their representatives and to refer queries to the pharmacist when appropriate.

Receive prescription fees from outpatients (NHS and private), or complete exemption declaration forms and assist outpatients to determine their prescription charge exemption.

To respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement.

To select and recommend suitable products and provide advice on their correct use.

Person Specification

Qualifications

Essential

• NVQ Level 2 in Pharmacy Services
• GCSE at Grade C or above in Maths and English
• UK Pharmacy dispensing accreditation

Experience

Essential

• Previous outpatient pharmacy experience

Desirable

• Previous hospital pharmacy experience

Skills

Desirable

• Healthcare assistant course - sales of over-the-counter medicines.
• Dispensing of hospital prescriptions.

Personal Qualities

Essential

• Able to work well in a team
• Able to work well under pressure
• Patient focused
• Confident and articulate
• Able to communicate well with other colleagues within hospital setting and patients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

SWFT Clinical Services Ltd

Address

Outpatient Pharmacy University Hospital Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Employer's website

https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)

Job description

Job responsibilities

Scope and Range

Responsible for the following engineering and building maintenance section level functions:

Operational estates maintenance and repair services for all hospital buildings, services, fabric and equipment covered by the Estates Department policies and procedures.

Works collaboratively with the other Estates Operations Managers, and provides cover for them for period of leave etc. Authorised signatory for financial transactions e.g. purchase orders and goods received.

Ensures effective estates maintenance contract procurement and management.

Ensures Estates Statutory Compliance for all electrical disciplines e.g. High Voltage, Low Voltage systems, Lifts , Fire alarms etc.

Ensures the efficient use of energy and utility services for Estates equipment and infrastructure.

Main Duties and Responsibilities Communication & Relationship Skills

Develops and maintains effective systems of communication, written and verbal, formal and informal, with Estates team.

Provides and receives maintenance, technical project-related information with specialists, non-specialists; negotiates with contractors, suppliers

Ensures that relevant information in respect of the estates operational function is disseminated as appropriate throughout the Estates team and to external Contractors where appropriate.

Maintains appropriate contact with colleagues, contractors, patients and hospital staff whilst carrying out his/her duties within the SWFTCS

Presents written and verbal reports as requested in relation to estates operational activities at a variety of forums, including formal Committee meetings.

Continues Professional Development (CPD) and disseminates the knowledge gained within the Estates Department, and applies this to the day-to-day management activities.

Analytical & Judgmental Skills

Judgements across wide range of estate issues considering legislation, H&S, conflicting demands condition of plant & equipment, complex fault finding Manages the work of Contractors, as required, with general statutory/mandatory or SWFTCS or Trust polices governing the work procedures.

Prepares estimates, designs and specifications for maintenance or plant replacement schemes.

Required to make judgements across a wide range of estates issues considering legislation, Health & Safety, and often conflicting demands and to undertake complex fault-finding.

Accountable for all significant decisions affecting the services under his/her control in liaison with the Estates Operations Manager, including those related to financial , quality and service developments within the estates operational function and those issues having wider implications for services across the SWFTCS and Trust.

Plans and prioritises maintenance projects, including liaison with Users, Contractors and Specialist Agencies and project manages delegated works. Supports the wider Estates Management team in ensuring appropriate systems are in place to deliver effective, efficient and statutorily compliant services.

Planning & Organisational Skills

Long term maintenance planning, short term projects planning, emergency, contingency planning for critical services

Responsible for the implementation of local operational plans and work programmes for the estates maintenance function, which support SWFTCS and the Trust business plans.

Contributes to the agreement and implementation of service and financial objectives for the areas under control.

Regularly evaluates and reviews the compliance performance of the estates operational maintenance team, and where appropriate, develops and subsequently

implements initiatives and improvements to enhance performance, and or to ensure with statutory and NHS standards.

Responsibility for Policy/ Service Development

Reviews, develop policies for engineering maintenance.

Assists the Head of Estates and finance colleagues with the budget setting process, to ensure that adequate resources are made available to maintain the estate in a safe condition, which is compliant with Statutory and Healthcare standards.

Responsible for managing the delegated budgets and controlling expenditure, including the achievement of any agreed cost improvement targets.

Authorises payments to contractors, suppliers; holds delegated budget for refurbishment schemes; maintains and repairs trust properties and equipment/ responsible for maintenance of facilities, equipment

Responsibility for Human Resources

Promotes positive management/employee relationships, engagement and Involvement, by working collaboratively with the SWFTCS and Trust representatives.

Works closely and respectfully with all colleagues in support of SWFTCS & Trusts values.

Conversant with the corporate communication and IT systems and utilises these for optimum effectiveness, undertaking regular team meetings and tool-box talks to ensure that staff are fully briefed to undertake their roles, including from a Health and Well-Being perspective.

Able to work from technical drawings, circuit diagrams, manufacturers details and operational manuals.

Regular requirement to use the Estates CAFM systems, as required.

Responsibility for Research & Development

Responsible for storage of data with an occasional requirement to use computer software to create reports, documents and drawings

Undertakes estates condition survey.

Person Specification

Qualifications

Essential

• Electrical engineering degree or significant equivalent experience within a similar role
• Evidence of continuing IOSH Managing Safely.
• Specialist training, such as that required to hold the position of
• 'Authorised/Responsible' persons under the Department of Health's Technical Memorandum (HTM)
• Recognised Project management qualification
• Relevant management qualifications

Desirable

• Membership of an appropriate professional body - CIBSE, IET, IHEEM etc

Experience

Essential

• Significant experience working at a technical level within a building and engineering environment
• Significant experience working on all electrical based systems LV/HV UPS/IPS systems, lifts Fire Alarms etc.
• Experience working with a dedicated BMS system
• Significant experience of working within the NHS
• Experience working with CAD
• CAFM systems experience
• Management experience a senior level

Skills

Essential

• Excellent communication skills, providing and receiving complex information; able to communicate to specialists and non-specialists.
• In-depth fault finding techniques within own speciality
• Experience of health and safety matters relating to Plant and Estate
• Excellent organisational and planning skills for dealing with ongoing projects, long term maintenance plans and day to day prioritising of work; able to work to deadlines.
• Analytical skills to enable diagnosis of complex technical problems.
• Able to use computer databases CAFM, CAD and other computer software.
• Knowledge across wide range of estates issues, legislation, H&S, Statutory/Mandatory compliance. Review's procedures and policies affecting other Departments

Personal Qualities

Essential

• Professional and courteous manner.
• Sensitive to other needs in difficult situations
• Willing to adapt and take on new roles
• Willingness to work in a team environment and to share knowledge with colleagues
• Good at communicating complex

Other

Essential

• Requirement to travel across Trust sites and some exposure to unpleasant conditions.
• Requirement to exert physical effort for several long periods during shifts.
• Participate in emergency and on-call ROTA

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

SWFT Clinical Services Ltd

Address

Warwick Hospital

Lakin Road

Warwick

CV34 5BW

United Kingdom

Employer's website

https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)

Job description

Job responsibilities

Fulfils the professional duties of a registered Pharmacist to statutory standards and codes of practice in accordance with best practice and acts effectively and ethically to meet needs.

Co-ordinates and contributes to the day-to-day operations of the Pharmacy, which will include clinical, and accuracy checks of hospital prescriptions and TTO prescriptions to ensure patients are discharged in a timely manner.

Provide advice and information on medicines management and stock supplies to patients and the wider clinical teams to have a greater impact on safe and accurate prescribing and to ensure better compliance with patients.

Support the chemotherapy screening pharmacists in performing accuracy checks on prescriptions for oral SACT and supportive medicines.

Support the counter assistant in the sale of over-the-counter sales of medicines with appropriate advice where needed.

Shares in developing the business plan, drives performance against it, and contributes to the delivery of elements of the business plan (professional best practice, sales and profitability) on time and in full.

Recruits, trains, accredits and develops staff to meet business and professional needs, builds team spirit and motivation, leads by example, and on delegation from the Pharmacy Manager, monitors performance, including performance reviews.

In the statutory role of Responsible Pharmacist, assures service quality, and patient safety, through the application of policies and procedures, effective systems and competent personnel. Helps the Superintendent Pharmacy Manager to respond promptly to new guidelines or professional standards. Aware of MHRA recalls and acts accordingly.

Maintains a professional and clinical network for the sharing of ideas, advice, information and peer support. Liaises with Trust staff to support our common goal.

Monitors team performance against a range of key performance indicators, including customer satisfaction (and the prompt and effective response to complaints), value for money, formulary compliance, response to incidents, errors and product alerts. Contributes to periodic reviews with the Trust Head of Pharmacy as the commissioner of services and with the Managing Director. Submits and acts upon DATIX/Inphase incidents.

Maintains excellent working relationships and good communications with commissioners, customers and medical staff.

Ensures confidentiality and clinical information, which may relate to customers, staff, Company policies, prices, business information, and takes account of requirements of the Data Protection Act and Freedom on Information legislation.

Ensures that paperwork is completed accurately and on time, provides information and reports in a concise manner, communications issues and proposed actions as appropriate, and attends meetings as required by the Company.

Manages their own personal development, including fulfilment of the annual CPD requirement of a pharmacist, and any future requirement for period revalidation for professional practice.

Adhere to H&S, equal opportunities and all other relevant legislations. Communicates to Pharmacy Manager to ensure policies and SOPS are updated and acted upon.

Completes SWFT oral chemotherapy training to enable the clinical screening of prescriptions.

May be required to open and close the pharmacy when necessary, so will be required to be a key holder.

Any other relevant duties at the request of the line manager

Communications and Working Relationships:

Engender a customer first culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.

To provide a liaison service between users and suppliers to fulfil the customer need.

Person Specification

Qualifications

Essential

• Degree in Pharmacy (Masters or equivalent)
• Current UK registration as Pharmacist

Desirable

• Clinical Diploma
• Leadership courses

Experience

Essential

• Hospital Outpatient Pharmacy experience Community Pharmacy experience in the UK with some NHS enhanced or advanced services
• NHS Hospital prescribing awareness (formularies, etc.) which may have been achieved through dispensing hospital outpatient scripts and/or monitored dose dispensing of discharge meds in the community

Skills

Desirable

• Knowledge of Wellsky/ CMM
• Knowledge of EPR system.

Personal Qualities

Essential

• Ability to resume the role of responsible pharmacist
• Able to work under pressure in a busy environment
• Decisive - able to make quick decisions with limited information
• Able to prioritise and make good use of time Customer focus
• Professional credibility
• Influencing and negotiation skills and experience
• Excellent communication and interpersonal skills.
• Coordinating team
• Able to deal with queries and complaints Being able to adapt to change in work or workload.

Other

Essential

• Ability to work across sites- must have own car

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

SWFT Clinical Services Ltd

Address

George Eliot Hospital Outpatient Pharmacy

College Street

Nuneaton

CV10 7DJ

United Kingdom

Employer's website

https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)

Job description

Job responsibilities

Prepare labels using the pharmacy computer system Wellsky and correctly assemble outpatient, private and oral chemotherapy prescriptions, ensuring each item is accurately dispensed and in the correct packaging, according to standard operating procedures (SOP).

Dispense and prepare TTO medicines to ensure patients are discharged safely and efficiently.

Stock management to include ordering, receiving and checking off stock. Loading the robot with stock and querying and working with procurement team to resolve stock queries and discrepancies.

Remove expired, unwanted and overstocked drugs and inform a senior member of staff.

Empty the returned patient/ or unwanted medication and sort drugs for destruction or recycling whilst following COSHH regulations and SOP.

Handing out medicines, over the counter sales of medicines and relevant stock procurement duties to maintain and improve retail sales.

Minimise waiting times whilst maintaining professional standards.

Strives to achieve and maintain best professional best practice and works towards achieving business KPI targets

Assures service quality and patient safety, by following SOPs and Health and Safety policy

Offers suggestions to improve the way we work utilising best practices.

Maintains excellent working relationships and good communications with patients and Trust employees. Contributes to the teamwork ethic so enabling the best possible service and care to patients.

Communications and Working Relationships:

Engender a customer first culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.

To respond to telephone and face-to-face queries of a routine pharmaceutical nature from patients or their representatives and to refer queries to the pharmacist when appropriate.

Receive prescription fees from outpatients (NHS and private), or complete exemption declaration forms and assist outpatients to determine their prescription charge exemption.

To respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement.

To select and recommend suitable products and provide advice on their correct use.

Person Specification

Qualifications

Essential

• NVQ Level 2 in Pharmacy Services
• GCSE at Grade C or above in Maths and English
• UK Pharmacy dispensing accreditation

Experience

Essential

• Previous outpatient pharmacy experience

Desirable

• Previous hospital pharmacy experience

Skills

Desirable

• Healthcare assistant course - sales of over-the-counter medicines.
• Dispensing of hospital prescriptions.

Other

Essential

• Able to work well in a team
• Able to work well under pressure
• Patient focused
• Confident and articulate
• Able to communicate well with other colleagues within hospital setting and patients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

SWFT Clinical Services Ltd

Address

Outpatient Pharmacy Warwick Hospital

Lakin Road

Warwick